Business Voice BT s Managed Global Voice Solution

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1 Business Voice BT s Managed Global Voice Solution

2 Businesses need to adapt More for less Connected world Consolidation & restructuring Globalisation Connected World - offering a single global voice solution Globalisation - connecting international requirements Consolidation & restructuring - integrating communications Cost Reduction - enabling efficient & flexible communications

3 BT Business Voice BT offers a single comprehensive voice solution which provides customers with access to A high quality voice infrastructure with inherent resilience and reliability Flexible service options - from straight forward outbound calling to - global voice VPN capability Competitively priced voice communications World Class service management

4 BT Business Voice National and IDD calling From 27 countries To 240 switched terminations Direct And Indirect Access Virtual Private Network Forced On net Virtual On net Dial Plan management Access - Fixed or Switched Pricing - Usage based or Flat rate

5 BT Business Voice Comprehensive reporting Utilisation, location etc Billing Centralised or local Service Management 24x7x365 Service Level Agreements

6 Why BT Business Voice BT s expertise in providing Managed Voice services on a global basis second to none BT s Managed Voice services are provided on A time-tested and proven network Owned and managed end-to-end by BT Carrying over 3 billion minutes a year.

7 Why BT Business Voice BT s Managed Voice Services have one of the largest global footprints available BT s Voice services are supported high quality service management underpinned by unambiguous Service Level Agreements

8 The Benefits of choosing BT Business Voice Service Cost Effectiveness and Increased Efficiency Allowing BT to manage their voice communication enables customers to focus on core business needs Consolidation with BT as a single voice service provider - saving time and resource spent dealing with multiple suppliers Taking advantage of competitive priced services Greater Flexibility Comprehensive offering enables customers to tailor and scale their network according to their needs

9 The Benefits of choosing BT Managed Voice Services Be competitive by improving speed to market Ability to build network relationships with customers, suppliers & distributors Exceptional Service and Performance Benefit from BT s proven track record in providing global support Enhanced service surround with BT s Virtual Business Centre

10 Ease of Global Networking New York London BT s Global Voice Network Singapore Frankfurt Indirect Access

11 Extensive Voice Coverage AUSTRALIA AUSTRIA BELGIUM CZECH REPUBLIC DENMARK FINLAND FRANCE GERMANY HONG KONG HUNGARY IRELAND ITALY JAPAN LUXEMBOURG MALAYSIA NETHERLANDS NEW ZEALAND NORWAY PHILIPPINES PORTUGAL RUSSIA SINGAPORE SPAIN SWEDEN SWITZERLAND UNITED KINGDOM USA

12 What Our Customers Say BT Business Voice gives us the high quality and features we require whilst allowing us to reduce costs, be more competitive, and have room for further investment

13 BT Voice Services enabling Business Efficiency t t t t t Flexible and Scalable Voice solution Delivering complete customer satisfaction Global capability with depth and reach 9 years experience in International Voice Management Financial stability and longevity with continuation of service, operations and products

14 BT Business Voice Service Options Voice Port & Select

15 Business Voice Voice Port

16 Business Voice : Voice Port Introduction - What is Voice Port? A global voice Virtual Private Network (VPN) Running on a high quality, circuit switched network With direct Access in 27 countries across Europe, Asia- Pac and North America. Switched terminations to over 240 countries Key VPN feature support Flexible pricing options Managed by a World Class Communications Provider!

17 Business Voice : Voice Port Why Voice Port Single supplier, point of contact and global network Owned and managed financially sound Service Provider Time-tested, reliable network architecture 3 pricing options, 1 service schedule, 1 SLA, 1 supplier Flat rate pricing available [Voice Port Max] Worldwide dial plan & consistent global feature set Customer Service - 7x24 in local language Detailed billing and reporting

18 Business Voice : Voice Port Pricing Options - Scalable & Simple, 3 pricing/access options that can be mixed across a customer's sites around the world Under one service schedule, one customer point of contact Scalable - Voice Port Max for large, high-volume sites Voice Port Flex for medium-volume sites Voice Port Switched for small or remote sites, home offices,

19 Business Voice : Voice Port Pricing Options - Scalable & Simple, Simple Safe No complex pricing, No complex discount schemes Valuable, straightforward feature set Runs on a time-proven network since 1994 Owned and managed by financially sound telco Current network volumes exceed 800 million minutes a year

20 Business Voice : Voice Port VPSwitched VPFlex VPMax 0-25,000 mpm 25, ,000 mpm 125,000+ mpm Three pricing Options to accommodate the needs of each of your sites. Select the best mix of all three that best suits YOUR organization* The above volumes are average cross-over points for average call profiles and provide estimation points only. They are NOT minimum or maximum requirements..

21 Business Voice : Voice Port Voice Port Max - Overview Ideal for Large volume sites +125k mins month Customer pays: Access circuit (T1/E1) -- at cost from supplier Monthly port charge (per circuit) Small incremental charge on calls to Tiers 1-12 and mobile Customer gets: All On-Net calls are FREE! All domestic calls are FREE! All Off-Net calls to fixed lines in Tier 0 countries are FREE! Has volume, TOD, and busy hour restrictions, No set-up fees

22 Business Voice : Voice Port Voice Port Flex - Overview Ideal For sites with medium volume 25K < < 125K mpm variable volume sites (fast growing, seasonal, hotels, etc) Customer Pays Access circuit (T1/E1) -- at cost from supplier Small Monthly port charge (per circuit) (US$500) Usage based calls Customer gets no free calls big discounts on calls to Voice Port "Tier 0" countries even bigger discounts on On-Net calls no set-up fees - no restrictions!

23 Business Voice : Voice Port Voice Port: Monthly Port Charges Amounts are per circuit Max Max Farland Flex Flex! Farland US (T1) $5,000 na $500 na UK $6,000 $6,000 $500 $600 Europe $7,200 na $500 na Nordics, Port, Lux, Aus $8,000 na $500 na HK (T1), Australia $9,000 na $500 na Japan (T1), Singapore, Malaysia, Philippines** $11,000 na $500 na NZ, Russia $15,000 na $500 na Does not include E1/T1 access charges Above are recommended retail rates from V40 Pricebook effective 1-Jan-03

24 Business Voice : Voice Port Voice Port Switched - Overview Is Ideal for Small offices Remote offices Home offices Uses PSTN access [Switched] Set Up Fee $25 per number range No Port charges No restrictions Dual and *Single stage access [UK&HK]

25 Business Voice : Voice Port Voice Port Switched - Overview Single Stage users dial a 3-4 digit access number followed immediately by the On-Net or Off-net number desired. The entire cost of the call is included in the VP Switched Rate Currently only available in Hong Kong, Ireland and the UK Dual Stage (Caller Pays) users first dial a 7-8 digit local access number, then at the network prompt dial the On-net or Off-net number desired. The user pays the local access provider for the cost of the local call plus the Voice Port distributor for termination of the call over the Voice Port Network.

26 Business Voice : Voice Port Voice Port Charges Direct Access (Max & Flex) Fixed monthly port charge per E1/T1 Fixed monthly access charge per E1/T1 circuit (at cost) Metered per minute rate if applicable ($0.00/min for Max Tier 0) Switched Access (Voice Port Switched) One time installation charge per number range registered (US$25) No monthly port charge or access charge Metered per minute rate for all calls Local metered call rate charged by PSTN in dual-stage access countries (not applicable in single-stage countries)

27 Business Voice : Voice Port Voice Port Features Fixed 2-15 digit dial plan (not variable length) Virtual On-net Forced On-net Performa Reports CSI Range Invoicing

28 Business Voice : Voice Port Voice Port - Coverage AUSTRALIA AUSTRIA BELGIUM CZECH REPUBLIC DENMARK FINLAND FRANCE GERMANY HONG KONG HUNGARY IRELAND ITALY JAPAN LUXEMBOURG MALAYSIA NETHERLANDS NEW ZEALAND NORWAY PHILIPPINES PORTUGAL RUSSIA SINGAPORE SPAIN SWEDEN SWITZERLAND UNITED KINGDOM USA

29 Business Voice : Voice Port Voice Port Reporting - Four detailed web-based reports: Circuit Utilization By Site/Day/Hour Circuit Utilization Summary By Site Day Outgoing Calls By Site Incoming Calls By Site

30 Business Voice : Select

31 Business Voice : Select Select - What is it? A high quality national and international outbound PSTN service Available Germany, Netherlands, Belgium, Ireland, & Spain It is a Fully featured digital telephone service over ISDN lines Comes with Standardised Feature set

32 Business Voice : Select Select - Why buy It? Cost Efficiency BT has continues to combine world class voice services at truly competitive market prices Extensive in reach BT has over 290 PoP s in the 5 countries Consistent quality: BT underpins its service quality with unambiguous SLGs Flexible Service Management As a customer you can be account can be managed, supported and billed either locally or centrally.

33 Business Voice : Select Select - Access Options Indirect Access: carrier pre-select is available enabling customers to access the BT network via a short-dial code entered before the required telephone number. Direct Access: A fixed line connection to the BT Network is rented by the customer. Typically this will be an ISDN30 service with the appropriate number of channels.

34 Business Voice : Select Select - Availability Germany Ireland Spain The Netherlands Belgium

35 Business Voice : Select Select - Standard Features Advice of Charge During / End Call barring Call Completion on Busy Subscriber Call Forwarding Calling Line Identification Presentation (Restriction) Calling Line Identification screening Connected Line Identification Presentation (Restriction) Malicious Call Identification Sub-addressing User-to-User Signalling 1 / 3

36 Business Voice : Select Select - Reporting evcat (electronic Visual Customer Analysis Tool). This facility produces reports helping customers to analyse and compare call traffic at each of their sites. Local Billing individual invoices per site: evcat can collect and consolidate data from all Select sites and produce an overall picture of spend levels by country Centralised Billing one unified invoice for all sites sent to one central location:.

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