International Call Services

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1 International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443 networks abroad across 192 countries. That means almost anywhere in the world you ll be able to use the same services you do at home. Choose from International Favourites Discount Country My Europe Extra Ireland Bolt On International Traveller Service Data Abroad

2 International Favourites Bolt On which includes 3000 minutes of international calling per month to specified numbers in 60 countries. Typically calls overseas are made from landlines, VOIP or calling cards, but International Favourites means you can use your mobile instead. Choose either a three or five number Bolt On which includes 3000 minutes of international calling per month. With both Bolt Ons, you also get a Call Me number. A landline number which allows your business contacts in one of 42 countries to call direct to your UK mobile. Without paying international charges. Businesses that are in regular contact with suppliers, customers and others based abroad. Who want to make savings when calling these contacts but also want a low-cost option for those contacts to call them. And businesses that want to gain an international presence without actually setting up overseas offices. Bolt On Includes Cost per month Inclusive minutes (Countries you can call) Call Me number (Inclusive minutes - Inbound) Three number Calls to three international landline* numbers. And one Call Me number minutes 3000 minutes Five number Calls to five international landline* numbers. And one Call Me number minutes to landlines and 200 minutes to mobiles** 3000 minutes * Your 3,000 minutes includes calls to mobiles in these countries: Canada, China, Hong Kong, India, Puerto Rico, Singapore and USA, as part of the three or five International Favourites numbers. **Additional 200 minutes to international mobiles can be in any supported outbound destination. A few great reasons to have it One monthly Bolt On charge rather than unpredictable call charges Very competitive rates. If you talk to international contacts for more than one hour per month you will benefit from the three number Bolt On You can change your international numbers once a month and your Call Me number every six months Your international contacts will be happy to call you as they won t need to worry about high charges. Prices exclude VAT. You need to be a Business customer, and you can call up to three or five international phone numbers in selected countries only. You must call from the UK. Terms apply, see o2.co.uk/terms.

3 Countries you can call Countries with a Call Me number Argentina Latvia Argentina Italy Australia Lithuania Australia Japan Austria Luxembourg Austria Latvia Bahrain Macau Bahrain Lithuania Belgium Malaysia Belgium Luxembourg Brazil Malta Brazil Malta Brunei Mexico Canada Netherlands Canada* Netherlands Chile New Zealand Chile New Zealand Croatia Norway China* Norway Cyprus Peru Colombia Paraguay Czech Republic Poland Croatia Peru Denmark Portugal Cyprus Poland Estonia Puerto Rico Czech Republic Portugal Finland Romania Denmark Puerto Rico* France Singapore Estonia Reunion Germany Slovakia Finland Romania Greece Slovenia France Russia Hong Kong South Africa Georgia Singapore* Hungary Spain Germany Slovakia Iceland Sweden Greece Slovenia Israel United States Hong Kong* South Africa - - Hungary South Korea - - Iceland Spain - - India* Sweden - - Ireland Taiwan - - Israel Thailand - - Italy Turkey - - Japan United States* - - Kazakhstan Venezuela - - * Calls to mobiles in these countries are included in the 3,000 minutes allowance when chosen as one of the three or five International Favourites numbers.

4 Discount Country Calls at a reduced rate to selected countries from the UK. Business customers who make international calls from the UK, to one of the countries listed in the tariff table below per month, per country. A few great reasons to have it Call abroad from only 9p (7.66p ex VAT) per minute. Save up to 90% on calls to one country compared with our standard rates. No peak, off-peak or extra charges for calling foreign network mobiles. Country Discount Country cost per minute Standard cost per minute Saving Australia 11.91p 84.26p 85% Bangladesh 23.83p p 81% China 36.60p p 71% *France 10.21p 76.59p 87% *Germany 10.21p 76.59p 87% *Ireland 10.21p 72.34p 86% India 23.83p p 81% New Zealand 11.91p 84.26p 85% Pakistan 23.83p p 81% South Africa 23.83p 84.26p 72% Turkey 23.83p 84.26p 70% USA and Canada 7.66p 84.26p 90% * Best for Business pay as you use tariff only. The standard prices do not include the savings made with ITS.

5 My Europe Extra Zone 1 Zone 2 EU (VAT area) Zone 2 non EU A flat rate of 21p per minute to make calls in Europe (Zone 1 and 2) and includes: Calls within Europe Calls back to the UK And you will not pay anything to receive calls whilst you re in Europe*. A bit more detail The same rate whether you call a mobile or landline, any time of the day or night and whatever roaming network you re connected to in Europe. Business customers who regularly travel to Europe per month, or 4.26 per month for 12 months. A great reason to have it Add the Bolt On for just one month or choose a recurring Bolt On, which can be removed whenever you like. * Subject to a cap of 1000 minutes per month for calls made and received. Ireland Austria Andorra Guernsey Belgium Faroe Islands Jersey Bulgaria Gibraltar Isle of Man Canary Islands Iceland - Cyprus Kosovo - Czech Republic Liechtenstein - Denmark Norway - Estonia Switzerland - Finland - - France - - French Guiana - - Germany - - Greece - - Guadeloupe - - Hungary - - Italy & Vatican - - La Réunion - - Latvia - - Lithuania - - Luxembourg - - Malta - - Martinique - - Monaco - - Netherlands - - Poland - - Portugal - - Romania - - Slovak Republic - - Slovenia - - Spain - - Sweden - Ireland Bolt On All calls made within the Republic of Ireland and back to the UK will be at a discounted rate of 21.3p per minute. Business customers who regularly visit the Republic of Ireland. It s free. A great reason to have it Save 50%* on all calls compared with our standard rates. * The standard prices do not include the savings made with ITS.

6 International Traveller Service Discounted rates for international calling. A bit more detail Save money when you: Call abroad from the UK Call back to the UK Make calls within and between overseas countries Receive calls abroad. Business customers who make and receive calls whilst overseas and make international calls from the UK. International Traveller Service (ITS) is a standard feature of our business tariffs so you will already be on the reduced rate. A few great reasons to have it Simple zones and flat rates you ll always know how much you ll be charged. Up to 80% off international calls made in the UK and up to 40% off calls made overseas compared to standard rate. Receiving a call whilst abroad Making a call Back to UK In country In zone Out zone Text message ITS Standard ITS Standard ITS Standard ITS Standard ITS Standard ITS Zone p 29.79p 29.79p 29.79p 79p 149p 21p Zone 2* 15.32p 29.79p 29.79p 29.79p 79p 149p 21p Zone 2** 15.32p 29.79p 29.79p 29.79p 79p 149p 21p Zone p 84.26p 80.85p p 80.85p p 80.85p p 179p 199p 30p Zone p p 90p p 90p p 90p p 179p 199p 25p Zone p p 59.57p 84.26p 59.57p 84.26p 59.57p 84.26p 179p 199p 30p Zone p p p p p p 179p 199p 179p 199p 40p * Zone 2 EU countries. ** Zone 2 non EU countries. Costs in turquoise are exempt from VAT.

7 Zone 1 Zone 2 EU (VAT area) Zone 2 non EU Zone 3 Zone 4 Zone 5 Zone 6 Ireland Austria Andorra Albania Canada and USA Australia Guernsey Belgium Faroe Islands Algeria - Hong Kong - Jersey Bulgaria Gibraltar Bosnia & Herzegovina Rest of World - Malaysia - Isle of Man Canary Islands Iceland Croatia - New Zealand - - Cyprus Kosovo Macedonia - South Africa - - Czech Republic Liechtenstein Morocco - Singapore - - Denmark Norway North Cyprus Estonia Switzerland Serbia Finland - Tunisia France - Turkey French Guiana - Montenegro Germany Greece Guadeloupe Hungary Italy & Vatican La Réunion Latvia Lithuania Luxembourg Malta Martinique Monaco Netherlands Poland Portugal Romania Slovak Republic Slovenia Spain Sweden

8 Data Abroad Allows you to keep control of costs whilst using data abroad. A bit more detail When you re out of the country, we ll keep you up-to-date on how much you re spending on ing and browsing the web. And we ll make sure you never spend more than per month. If you reach your limit you will be notified and advised of your options. Business customers who regularly or browse the web whilst abroad. A few great reasons to have it You ll never spend more than 34.04* on any monthly bill without knowing it. A choice of tariffs depending on your usage. Regular updates from ø whilst you re abroad, making you aware of your data usage. We re making this service available all over the world so you can stay on top of costs no matter where you travel. * limit on the default spend cap. You will receive automatic usage alerts when you use data abroad. The alerts will be sent when you first start using data, at 50% of the spend cap limit and when the limit is reached. For full terms and conditions see o2international.co.uk/usingdataabroad/business.aspx Default spend cap (all customers) Region Cost per MB Charge limit per month Usage limit per month Europe** MB Rest of World MB Higher spend cap option Region Cost per MB Charge limit per month Usage limit per month Europe** MB Rest of World MB ** Countries included in the Europe pricing zone are: Andorra, Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West Indies, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. APR WR!GHTS For full terms and conditions see o2.co.uk/terms. Prices correct at time of going to press. All prices exclude VAT. Telefónica UK Limited. Registered in England no Registered Office: 260 Bath Road, Slough, SL1 4DX.

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