IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products

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1 IBM Maintenance Services managed maintenance solution for Cisco products

2 agenda The challenges of business connection The IBM/Cisco strategic alliance Introducing IBM Maintenance Services managed maintenance solution for Cisco products Delivering the values of the IBM/Cisco relationship Global reach and the value of collaboration Why work with IBM? 3

3 Cisco products define your business The human network is about Envisioning Designing Innovating And most of all, connecting 4

4 Connecting the world can be an onerous task You want to be connected Globally Consistently Efficiently Reliably 5

5 Your support structure may not make things easier for you Complex infrastructures may have multiple technology vendors who deliver varying levels of support. Service providers may not Understand your business Be aligned with your objectives Have great breadth and depth of technology expertise Have the global reach you need 6

6 The combined strength of IBM and Cisco can deliver service value to your organization IBM and Cisco have one of the strongest partnerships in the IT industry We view our relationship holistically, enabling us to utilize the individual strengths of each company to provide business insight and value to you 7

7 IBM and Cisco are committed to working together There s nobody that works more closely with IBM than Cisco. Sam Palmisano, president and CEO, IBM IBM is my best strategic partnership, bar none. John Chambers, president and CEO, Cisco Systems 8

8 The IT industry understands the value of the IBM/Cisco alliance The extensive relationship between IBM and Cisco has taken the term Strategic Alliance to unprecedented levels in the IT industry, in that it permeates both organizations product development, marketing, services and sales organizations and represents billions of dollars in revenue to each company. International Data Corporation, 9

9 IBM and Cisco have a long history of collaboration Since 1999, IBM and Cisco have worked closely together on many levels: Joint technology collaboration and investment Cooperative engineering Integrated industry and horizontal offerings Unique solution and services development 10

10 IBM and Cisco have worked together across a great breadth of projects IBM Global Technology Services - Robust portfolio of service offerings for Cisco (assess, design, install, manage) Industry solutions - Banking and insurance - Retail - Public sector - Energy and utilities - Automotive - Small and midsize businesses Advanced technology solutions - Converged communications - Data center - Security - Wireless - Storage Demonstration capabilities joint competency centers - IP communications innovation facilities - Retail and Field Support Services (FSS) executive briefing centers Technology collaboration - Software and hardware -IBM Tivoli, WebSphere, Lotus, Rational, and information management software - IBM System x and System p servers; storage area network (SAN) directors - IBM BladeCenter, Linux and virtualization management technology; application-specific integrated circuits (ASICs) Senior leadership support -CEO meetings - Senior executive sponsorships - Sharing of visions and strategies Channels and marketing - Cisco channel incentive programs - Cisco certification programs - Regional account planning - Worldwide marketing planning and campaigns 11

11 IBM has a worldwide network of competency centers, test labs and briefing centers IBM Support Centers IBM Centers for e-business Innovation (20 locations worldwide) IBM Networking Technology Centers (8 locations worldwide) IBM e-business Testing Center in Gaithersburg, Maryland IBM Solution Partnership Centers (16 locations worldwide) Global Solutions Center (Dallas, La Gaude, Tokyo; Beijing to come) IBM and Cisco Labs IBM and Cisco IP Contact Center Labs in France, Canada and Australia IBM Competency Labs (255 locations worldwide) Cisco-certified Technical Assistance Centers (TACs) (U.S., Canada and France) IBM and Cisco Architecture for Voice, Video and Integrated Data (AVVID) Labs in the U.S. and Germany NC Wireless Center of Competency, Charlotte, North Carolina GA Broadband Center of Competency Lab, Atlanta, Georgia IBM Executive Briefing Centers Boston, Raleigh, Austin, Barcelona, La Gaude, Montpellier, Stuttgart, Beijing, Shanghai 12

12 IBM understands Cisco products IBM is a Cisco Global Resale Partner and Global Commerce Partner IBM is Cisco Certified Gold in 51 countries and Silver in 4 countries IBM is one of Cisco s top partners in terms of Cisco Certified personnel IBM is one of Cisco s largest systems integrators worldwide 13

13 IBM already has numerous Cisco product offerings IBM and Cisco are constantly working on new solutions to improve the effectiveness of your business 14

14 The next phase in the evolution of support services IBM/Cisco Global Services Alliance combining the forces of IBM and Cisco to offer your organization consistent and effective IT support throughout your network s lifecycle. The Alliance enables: Consistent global services delivery Aligned technology vision and practices Lifecycle services, including new collaborative services Streamlined business processes 15

15 Business value driven by collaborative services IBM Maintenance Services managed maintenance solution for Cisco products brings together IBM s business knowledge and service expertise with Cisco s networking expertise and best practices. Utilizes a holistic approach to solving problems Delivers a consistently excellent service experience Providing the best of both worlds 16

16 The managed maintenance solution for Cisco products delivers benefits aligned with key IBM/Cisco values Business leadership Broader portfolio Technology leadership Global coverage Consistent delivery 17

17 Business leadership: how do we simplify your support relationships to deliver enhanced value? By understanding your overall business needs By providing a single point of contact for issue resolution By decreasing contract administration and management through contract consolidation By aligning our services with a lifecycle view of how your network impacts your business 18

18 Broader portfolio: what offerings do IBM and Cisco bring to you? IBM/Cisco jointly developed client collaborative service solutions Integrated lifecycle portfolio of IBM and Cisco services IBM enhanced technical support; custom services available Cisco Advanced Services support Multivendor and multitechnology support 19

19 Technology leadership: how do IBM and Cisco help deliver innovation? Act as leading allies in developing advanced technology Invest and adopt advanced support capabilities Align closely with industry best practices Manage one of the largest global support resource and lab facility pools for Cisco products 20

20 Consistent delivery: what do you need to improve support predictability? Close alignment with Cisco processes and practices Proactive support 24x7 access to tools and teams Earlier Cisco involvement in problem escalation process Access to Cisco technology specialists/experts Direct global and regional support contacts with local language availability Greater understanding of and intimacy with your network 21

21 Global coverage: where do you want to connect? Global delivery consistency Flexible global and regional portfolio Broad regional and global technology services Deep regional business and industry knowledge Local language availability Australia Iceland Poland Austria India Portugal Belgium Indonesia Romania Bulgaria Ireland Singapore Canada Italy Slovakia China Korea Slovenia Cyprus Latvia South Africa Czech Republic Liechtenstein Spain Denmark Lithuania Sweden Estonia Luxembourg Switzerland Finland Malaysia Taiwan France Malta Thailand Germany Netherlands United Kingdom Greece New Zealand United States Hong Kong Norway Vietnam Hungary Philippines 22

22 IBM delivers the following service components Single point of contact and ownership - No need to contact multiple vendors - Contract management Call management, escalation and customer satisfaction responsibility - First call support; total call responsibility - Escalation to Cisco level 3 TAC support Infrastructure support - Operating system, software and how-to support - Level 1 and level 2 hardware support - Parts and/or onsite labor - Local language support 23

23 Cisco provides product expertise Access to Cisco specialists - Cisco.com access and Cisco Connection Online (CCO) - Level 3 TAC support for hardware, software and operating system Specialized support across multiple disciplines - Engineering - Development - Advanced technology Advanced Hardware replacement Tools and best practices to address network issues Software upgrades and downloads 24

24 Why IBM for Cisco support? Experience in the support of network solutions Technical expertise certifications Strong service level agreement capabilities Integrated support covering major network manufacturers IBM managed maintenance solution for Cisco products Support quality and price competitiveness Full suite of services to support business and infrastructure needs Cisco maintenance added to an existing IBM maintenance contract: simple and efficient 25

25 IBM and Cisco support you with industry-leading expertise More detailed understanding of your overall business needs Closer alignment with Cisco processes and practices Broader range of regional and global technology services Stronger and broader lifecycle services engagement Advanced technologies support capabilities Largest global support resource and lab facility pool for Cisco products Compatibility with IBM enhanced technical support and custom services Compatibility with Cisco Advanced Services support Multivendor and multitechnology support 26

26 True business alignment reduces business risk The relationship between IBM, Cisco and you delivers results. Total relationship alignment equals Expanded services value Client-specific support Increased satisfaction 27

27 Why work with IBM Global Services? Worldwide reach - More than 300,000 employees in 160 countries - Service delivery through more than 230 data centers Leadership - Global leader in business and IT consulting services - Largest strategic outsourcing provider with more than 500 clients Breadth of expertise - Experience across all major industries - Skill across multiple platforms and systems 28

28 IBM and Cisco can help support a more versatile network infrastructure, so that you can Focus on innovation Improve performance Bring new products and services to the marketplace quickly Create business value Reduce risk Make more informed decisions Reduce overall costs Differentiate your organization in the marketplace 29

29 Questions? To learn more about IBM Maintenance Services managed maintenance solution for Cisco products, contact your IBM sales representative or visit: ibm.com/services/us/index.wss/offering/its/a

30 Copyright information IBM Global Services Route 100 Somers, NY U.S.A. Produced in the United States of America All Rights Reserved IBM, the IBM logo, BladeCenter, Lotus, Rational, System x, System p, Tivoli and WebSphere are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries or both. Cisco is a trademark or registered trademark of Cisco Systems, Inc. in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product and service names may be trademarks or service marks of others. Use of the information herein is at the recipient's own risk. Information herein may be changed or updated without notice. IBM may also make improvements and/or changes in the products and/or the programs described herein at any time without notice. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. 31

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50. Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***

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