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1 IP Access Technology Services 2010 Technology Services Group Limited. All rights reserved.

2 Agenda The business Internet IP Backbone IP Access Features, Options and Add-ons Why choose? 2

3 Internet growth 3 Internet World Stats Copyright 2001,-2012 Miniwatts Marketing Group

4 Internet Users 4 Internet World Stats Copyright Miniwatts Marketing Group

5 The challenge of evolving the Internet Prior to the 1990s the Internet was primarily academic and scientific Low cost of failure Then came the web and commercialization of the Internet, with exponential growth and innovation in applications Increasing financial costs of failure Source: The challenge of evolving the Internet (Feb/2008), Mark Handley, Professor of Networked Systems, University College London 5

6 European Internet traffic routes Norway Sweden Finland Denmark United States United Kingdom Netherlands Belgium Germany Poland Czech Rebublic France Switzerland Austria Italy Source: Telegeography Spain 6

7 IP Backbone 2010 Technology Services Group Limited. All rights reserved.

8 IP backbone Customer connectivity 8

9 IP backbone Carrier grade by design High capacity 10Gbps inner core (London-Paris-Amsterdam-Frankfurt) No two core routers are connected to the same city via the same path Customer access routers are always diversely connected to the two core routers in each city Redundancy & Resilience Multiple access routers and multiple ring topology Two diverse cables for transatlantic connectivity 9

10 IP backbone Internet connectivity 55Gbps 70% Maximum level of backbone saturation 100Gbps European IXPs Content Providers 28Gbps IP network Carrier ISPs Direct and indirect peering and partnership agreements to US and Asia To ensure that much of your Internet traffic is carried over a network with performance guarantees, and less reliant on the increasingly unpredictable public Internet 10

11 IP Access 2010 Technology Services Group Limited. All rights reserved.

12 IP Access Highly resilient business grade Internet access Access via fibre, DSL or partner networks Wide range of bandwidth options (sub 2Mbps to 10Gbps) An end-to-end managed service designed specifically for business Flexible billing models (Flat rate and Usage based) Online performance reporting Full range of features, options and add-on products Internet 12

13 Access circuit types Multiple access options ULL networks SDSL Ethernet delivery (MSP, EFM) Protected SDH Public Internet IP network fibre Extensive coverage Wholesale DSL (wdsl) Partner networks OLO Tail (Off-Net) 13

14 256Kbps 512Kbps to 10Gbps 900 1,000 Bandwidth options Mbps 1,000 Granular options up to 10Gbps Speed to match your business needs 10Gbps 900 Easy to upgrade

15 IP Access Flat fee or usage based billing Public Internet IP Backbone or Partner access circuits Sub 2Mbps to 10Gbps CPE managed CPE router NOC Fully managed end-to-end network DNS: Authoritive name servers, Anycast, port randomisation IP Addressing: 8 fixed PA IP addresses or existing IP addresses 15

16 Billing models Fixed Fixed (Flat fee) Available on all access circuits and compatible with all features and bandwidths, with excess traffic volume option Speed Volume Usage Based Billing (UBB) per Gigabyte Based on the total of inbound and outbound byte counts Usage Based Billing (UBB) 95th Percentile Samples are taken at five minute intervals in order to determine incoming and outgoing bandwidth consumption Variable 16

17 Billing options Flat rate UBB 95th Percentile UBB per Gigabyte Billing by Fixed committed bandwidth Actual bandwidth Actual volume Key benefit Predicable fixed costs Burst above committed bandwidth and only pay for a percentage of the bandwidth used Flexible bandwidth on demand and only pay for excess traffic over a committed volume Key issue Peak demands will exceed available bandwidth and costs not related to usage Not a fixed cost Maximum bandwidth Limited to the committed bandwidth Up to 4 times the committed bandwidth or the maximum available bandwidth Customers Where Internet access is a cost, not an enabler Where Internet access is a direct cost of sales 17

18 Online reporting Throughput Peak, 95th Percentile and Average Latency Packet loss Router configuration Events log Demo account: https://portal.colt.net 18

19 Service Level Agreements (SLA) Service assurance Target Time to Repair (TTR) 4-8 hours Service availability up to 99.99% Packet loss 1 in 10-6 Rout Trip Delay <65ms Latency <50ms Service delivery Target lead time for... Provisioning of initial network Modifications 25 days 10 days 19

20 IP Access Features, options and add-on products 2010 Technology Services Group Limited. All rights reserved.

21 IP Access additional features > *NAT - enabling private IP inter-networks *DHCP - management of IP configurations IP Access *SNMP Read-only Access - Analysis of Managed CPE router Autonomous System number > Border Gateway Protocol Simple Mail Transport Protocol - Mail relay and mail backup * Require Managed CPE 21

22 Router Based Firewall (RBF) Adds firewall functionality to the Managed CPE Router, providing: Intranet protection Stateful packet filtering on IP address and port number CPE DMZ Web servers Protection against IP address spoofing Screening of the protected networks Less-trusted zones (DMZ) for customer-facing servers Support of basic logging RBF Network Operations Centre Trusted traffic Management traffic Less trusted traffic 22

23 IP Guardian IP Guardian protects the customer bandwidth by detecting attacks whilst still within the network True DDoS protection Anomaly monitoring CPE Resiliency - to ensure near continuous uptime and the best possible round trip time (RTT) Arbor TMS Public Internet Effectiveness - protection where the mitigation happens upstream Productivity - continued Internet service whilst under attack Network Arbor Peakflow SP Cleaned traffic Malicious traffic 23

24 Enhanced availability ISDN backup Partially or fully inclusive options with up to 4Mbps IP bandwidth on the primary access circuit > DSL backup Dual access delivered DSL backup with a maximum of 16Mbps IP bandwidth on the primary access circuit Making all involved devices and links redundant to exclude all single points of failure, for business-critical Internet access > > Multiple ISPs Provides a fully managed service with connectivity to two different ISPs for ultimate resilience >...with backup and load balancing options to optimise available bandwidth, subject to access circuit type 24

25 Why? 2010 Technology Services Group Limited. All rights reserved.

26 Layer 1 Layer 2 Layer 3 data portfolio Data centre Major site Office Home worker Mobile worker IP VPN IP Access IP Dial ATM / Frame Relay Ethernet Services Link Wavelength HSS SANLink Broadcast 26

27 IP Access and Data centres Managed Colocation Managed Storage Managed PC and Server Backup Managed Security Services Managed Colocation Data Centres Managed Storage Network 18 Data Centres across Europe 27

28 IP Access with IP Dial Data centre Data Centre services Branch office Head office IP Access Network IP Dial Home worker Public Internet IP Dial Mobile worker 28

29 Online reporting - Online Service Details View an account dashboard Ticket Details Search and view all live services Order Details View the status of any ticket in real-time (covering faults, enquiries, service requests) View Bills Search and view any bill from the previous six months in.pdf format (Not available in Switzerland due to data protection legislation) 29

30 Award-winning services WCA for Best Customer Care then became award sponsor Service Provider of the Year Best Service Portfolio WCA for Best Regional Operator 2006 WCA for Best Brand Strongest Ethernet product portfolio Service Provider of the Year Best Product Portfolio International Optical Service Innovation 30

31 Fast Track Fast Track Expedite service delivery for On-Net sites Fast Track Expedite service delivery for On-Net sites Available for all On-Net sites for all services in all countries Available for new opportunities/orders and existing orders Customers can request an installation date (prior to the standard lead time). If this cannot be met, proposes the fastest possible installation date based on technical feasibility. The customer can accept or reject the proposed date Multi-site services are considered on a site-by-site basis 31

32 Summary The Internet has changed since you choose your existing Internet Service Provider: Growth in terms of users, services and performance Increasing financial costs of failure Web 2.0 and a new generation of applications Extensive network reach with cost-effective connectivity options Unrivalled IP backbone and Internet performance Scalable bandwidth solutions Enhanced resilience with up to 99.99% availability End-to end management with Industry leading SLAs Flexible billing A modular approach with features, options and add-on products Public Internet IP Backbone IP Access 32

33 Thank you 2010 Technology Services Group Limited. All rights reserved.

34 ISDN backup Fully inclusive or partially inclusive ISDN backup service ( or customer has responsibility for ISDN line provision and associated charges) Dial around and through the network Automatic switching between primary access line and ISDN line Support for BRI/PRIs (from one BRI up to four BRI and one PRI) Primary access circuit CPE Network NAS ISDN ISDN backup circuit 34

35 DSL backup Automated failover to DSL when primary access circuit goes down Primary access circuit CPE Network DSL DSL backup circuit 35

36 Dual access Two managed CPEs running Virtual Router Redundancy Protocol (VRRP) Two access circuits Automated failover from primary to secondary circuits CPE CPE VRRP Load sharing Network 36

37 Resilient Multiple-ISPs A fully managed service with connectivity to two different ISPs ( and a third party ISP) provides an access circuit to the Internet and two managed CPE routers Primary and backup or load-sharing Primary access circuit CPE CPE Other ISP Network 37

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