ACCELERATOR 6.3 CISCO UNIFIED COMMUNICATION MANAGER INTEGRATION GUIDE

Transcription

1 ACCELERATOR 6.3 CISCO UNIFIED COMMUNICATION MANAGER INTEGRATION GUIDE March 2014 Tang Netwrks, Inc. phne: Parkwd Blvd, Suite 500 fax: Frisc, Texas USA

2 Tang Netwrks, Inc. This sftware is prtected by cpyright law and internatinal treaties, and is the cnfidential and prprietary infrmatin f Tang Netwrks, Inc. Unauthrized reprductin, use, r distributin f this sftware, r any prtin f it, may result in severe civil and criminal penalties, and will be prsecuted t the maximum extent pssible under the law. The sftware described in this dcument is furnished under license agreement and may nly be used in accrdance with the terms f the agreement. Tang Netwrks is a trademark f Tang Netwrks, Inc. All ther trademarks used herein are the prperty f their respective wners and are used fr identificatin purpses nly Tang Netwrks, Inc. Tang Netwrks is a trademark s r registered trademarks f Tang Netwrks, Inc. All ther trademarks r service marks are the prperty f their respective wners. Specificatins and features are subject t change withut ntice. March 2014 CONFIDENTIAL Page 2 f 45

3 TABLE OF CONTENTS INTRODUCTION... 5 SUPPORTED VERSIONS... 6 PBX DEPENDENCIES... 6 CISCO UNIFIED CALL MANAGER LICENSE KEY REQUIREMENTS... 7 KNOWN CISCO UNIFIED CALL MANAGER ISSUES... 7 ACCELERATOR INTEGRATION PROCESSES... 8 MOBILE UC AND PSTN ACCESS ENABLED ACCELERATOR... 8 MOBILE UC ENABLED ACCELERATOR... 8 PSTN ACCESS ENABLED ACCELERATOR... 9 Lgin t Cisc Admin Interface...10 SIP Trunk Security Prfile...11 Create Cisc SIP Trunks...13 Acceleratr Single/Mini Nde...13 Acceleratr 2 Nde (and Legacy 3 Nde)...14 Add Cisc Trunk(s)...16 Create Rute Patterns fr Pilt DNs...20 Create Rute Patterns fr PSTN Access Numbers...22 SIP Line Cnfiguratin...24 Pilt Directry Number Cnfiguratin fr Call Service Pilts...28 JTAPI CTI Cnfiguratin...29 ACCELERATOR PROVISIONING...32 Mbile UC Enabled Acceleratr...32 Vice Netwrk : PBX/Trunk Dial Plan...32 Vice Netwrk : Extensin Ranges...34 Vice Netwrk : Carrier Gateways...34 Vice Netwrk : Vice Mail...35 Subscriber : Dial Plan...35 Subscriber : Subscribers...35 PSTN Access Enabled Acceleratr...36 Vice Netwrk : PBX...36 USEFUL COMMANDS...37 View Line Registratin Status...37 Link Status between Call Manager and Acceleratr...38 Link Status between Acceleratr and Call Manager...38 MOBILE UC FEATURE INTERACTIONS ACCELERATOR PBX LEVEL 1 INTEGRATION...39 ACCELERATOR PBX LEVEL 2 INTEGRATION...42 ACCELERATOR PBX LEVEL 3 INTEGRATION...43 ACRONYMS March 2014 CONFIDENTIAL Page 3 f 45

4 FIGURES Figure 1 Cisc Unified Cmmunicatins Manager Administratin Web Interface...10 Figure 2 System Menu Add New SIP Trunk Security Prfile...11 Figure 3 SIP Trunk Security Prfile Cnfiguratin (1 f 2)...11 Figure 4 SIP Trunk Security Prfile Cnfiguratin (2 f 2)...12 Figure 5 Cisc SIP Trunks - Acceleratr Single Nde/Mini...13 Figure 6 Cisc SIP Trunks Fr Acceleratr 2 Nde (r 3 Nde Legacy)...15 Figure 7 Device Menu Add New Trunk...16 Figure 8 SIP Trunk Cnfiguratin...16 Figure 9 SIP Trunk Cnfiguratin (1 f 2)...17 Figure 10 SIP Trunk Cnfiguratin (2 f 2)...18 Figure 11 Call Ruting Menu Add New Directry Number...20 Figure 12 Directry Number Cnfiguratin...21 Figure 13 Call Ruting Add New Rute Pattern...22 Figure 14 Rute Pattern Cnfiguratin...23 Figure 15 Device Menu Add New Phne...24 Figure 16 Select Third-party SIP Device (Basic) Add New Phne...24 Figure 17 SIP Device Cnfiguratin...25 Figure 18 SIP Device Cnfiguratin DN Assignment...26 Figure 19 Directry Number Assignment...27 Figure 20 Devices assciated with DN...27 Figure 21 Call Ruting Menu Add New Directry Number...28 Figure 22 Directry Number Cnfiguratin...28 Figure 23 User Management Menu Add New Applicatin User...29 Figure 24 CTI Applicatin User Cnfiguratin...30 Figure 25: Call Manager Find and List Phnes screen...37 Figure 26: Acceleratr Management Cnsle, Alarm Viewer...38 TABLES Table 1 Acceleratr PBX Level 1 Integratin...41 Table 2 Acceleratr PBX Level 2 Integratin...42 Table 3 Acceleratr PBX Level 3 Integratin...43 Table 4 Acrnyms...44 March 2014 CONFIDENTIAL Page 4 f 45

5 Intrductin The Acceleratr can ptentially be prvisined in ne f three ways based n yur Acceleratr license key. Yur license key dictates whether yur enterprise has the ability t enable Mbile UC and/r PSTN Access (SIP Trunking) functinality. During Acceleratr prvisining, a carrier was created that enabled ne r bth f these services. Hw yu integrate yur Cisc Unified Cmmunicatin Manager PBX with the Acceleratr depends n hw yur carrier is cnfigured n the Acceleratr. Mbile Unified Cmmunicatins (Mbile UC) - The Mbile UC applicatin extends PBX and Unified Cmmunicatins (UC) features t mbile devices. Examples include Single Number, Single Vic , and Abbreviated Dialing. Fr Mbile UC, the Acceleratr uses a cmbinatin f SIP lines and trunks t integrate with the Cisc PBX. SIP Trunk Interfaces Used fr prviding terminating services fr calls frm the Acceleratr. Fr terminating call types where the call is being terminated t an Acceleratr subscriber's desk r mbile. SIP Line Interfaces Used t prvide riginating services and fr simultaneus ringing f a subscribers desk and mbile devices. When an Acceleratr UC Subscriber places a mbile riginatin call (RVE) the Acceleratr will deliver the call t the PBX using the line interface. This allws the PBX t prvide that subscribers riginating services t the call. Als, the SIP line interface prvides MWI fr the CUCM PBX. CTI (JTAPI) An Applicatin user must be created fr the Acceleratr t enable desk t mbile Call Mve services fr subscribers. PSTN Access (e.g. SIP Trunking applicatin) PSTN Access facilitates interwrking between enterprise and SIP entities such as PBXs and PSTN carriers (i.e. SIP Trunking Service Prviders) as well as between internal enterprise SIP entities. Fr PSTN Access, the Acceleratr uses nly SIP trunk service t integrate with the Cisc PBX; there are n SIP lines assciated with the Acceleratr trunking service. In general, PSTN Access is used when the Acceleratr must relay a call frm the Cisc PBX desk phne t the PSTN. And, vice-versa; PSTN riginated calls t DIDs assigned t the Cisc PBX will be ruted frm the carrier t the Acceleratr PSTN Access service t the PBX. March 2014 CONFIDENTIAL Page 5 f 45

6 Imprtant Nte: Thrugh ut this dcument and ther Acceleratr dcuments the term PSTN Access is used t describe the functins f the SIP Trunking Cntrller prduct. These terms are interchangeable. Whenever yu see PSTN Access we are talking abut the SIP Trunking Cntrller. Supprted Versins This dcument addresses the way that the Acceleratr integrates with Cisc Unified Cmmunicatins Manager. The dcument supprts Unified Cmmunicatins Manager release 5.1, 6.1, 7.0, 8.0, 8.6, and 9.x. Ntes: When prvisining a 5.1 r 6.1 Cisc PBX n the Acceleratr, the PBX drp dwn menu (Add PBX) shws these tw PBXs as Cisc Call Manager 5.1 and Cisc Call Manager 6.1 independently. All thers are gruped tgether and shwn as Cisc Unified CallManager 7.0, 8.0, 8.6, 9.x. This guide is meant t familiarize the reader with the minimum prvisining steps required n the Cisc Unified Cmmunicatins Manager fr Acceleratr integratin. It des nt attempt t address all pssible cnfiguratins ptins r features that can be applied within the Unified Cmmunicatins Manager. Please cnsult yur Cisc dcumentatin fr Unified Cmmunicatins Manager specific issues. The screen captures in this dcument may vary depending n yur release. It is intended fr users with a thrugh understanding f the Cisc Unified Cmmunicatins Manager. PBX Dependencies The fllwing lists the Cisc Unified Cmmunicatins Manager cmpnents, license keys, and PBX dependencies required t integrate with the Acceleratr: Cisc Unified Cmmunicatins Manager Fr Mbile UC - Per Subscriber license enabling a Third Party SIP Device. This may r may nt require additinal licensing depending n the existing licensing package. The Unified Cmmunicatins Manager server(s) must first be cnfigured apprpriately with dmain and hst infrmatin as per Unified Cmmunicatins Manager dcumentatin befre integrating with the Acceleratr. March 2014 CONFIDENTIAL Page 6 f 45

7 Cisc Unified Call Manager License Key Requirements The type f licenses needed fr yur Cisc Unified Cmmunicatin Manager (CUCM) PBX depends n the PBX release versin. CUCM prir t 9.0 Cisc licenses their unified cmmunicatins PBX using DLUs r Device License Units. Integratin with the Acceleratr requires 3 DLUs per Basic SIP device. Cisc describes DLUs as: Device license units are assigned t each device that is cnnected t Cisc Unified Cmmunicatins Manager. Each device is assigned a unit number based n the type and capabilities f the device. Devices with mre cmplex and high-end capabilities are assigned a higher number f units. 1 CUCM 9.x (r later) The CUCM licenses are different fr the 9.x releases as cmpared t releases prir t 9.0. CUWL Standard (10 devices per user) supprts advanced (vice and vide) call cntrl features including desktp and mbile and up t ten devices per user. 2 Nte that this dcument used the CUWL Standard license fr integratin with the Acceleratr. CUWL Prfessinal (10 devices per user) includes all the features f the CUWL Standard license type and prfessinal cllabratin wrkspace applicatin features. 2 Enhanced Plus UCL (2 devices per user) - User based license that supprts up t tw devices and includes all the features f the Enhanced license type. 2 Knwn Cisc Unified Call Manager Issues Call Manager 5.1, 6.1, 7.0, 8.0, 8.6, and 9.x 1. IPDR Expecting TLDN/MSRN/MDN but Receives Frked Number Instead - The scenari is a Mbile->Desk with a Busy Trigger. The destinatinid is ppulated with the Alias instead f the TLDN/MSRN/MDN. (Bug# 12082). Call Manager 7.0, 8.0, 8.6, 9.x 1. Privacy Nt Respected - Dialing the *67 call restrictin cde des nt set the privacy headers as expected. (Bug# 11905) 1 Surce: Table Surce: page 722. March 2014 CONFIDENTIAL Page 7 f 45

8 Acceleratr Integratin Prcesses The integratin with the Acceleratr can be setup in several ways. During the Acceleratr prvisining, yur enterprise selected Carrier types based n yur Acceleratr enterprise license key. Yur license key may be enabled fr Mbile UC functinality r it may be enabled fr PSTN Access functinality, r even bth. The sectins and steps utlined belw will guide yur wrkflw t integrate yur Cisc Unified Cmmunicatin Manager PBX with the Acceleratr. Mbile UC and PSTN Access Enabled Acceleratr Fr a Mbile UC and PSTN Access enabled Acceleratr, execute bth sets f steps utlined belw; Mbile UC Enabled Acceleratr sectin and the PSTN Access Enabled Acceleratr sectin. It des nt matter which set yu execute first, meaning it des nt matter if yu prvisin PSTN Access first r Mbile UC first. Mbile UC Enabled Acceleratr The Acceleratr requires bth SIP Line and SIP Trunk prvisining within the Unified Cmmunicatins Manager t prvide full functinality. In additin, in rder t enable the ptinal Call Mve feature, a JTAPI-based CTI pint must be prvisined within the Unified Cmmunicatin Manager. Fr a Mbile UC enabled Acceleratr, execute these steps. 1. Lgin t Cisc Admin Interface n page Ensure that a SIP Trunk Security Prfile exists n the Cisc PBX. See page Create Cisc SIP Trunks t rute traffic between the Unified Cmmunicatins Manager and the Acceleratr. See page Define Pilt Directry Number Cnfiguratin fr Mbile UC enabled Acceleratrs fr Pilt DNs. See page 26. This is an ptinal step based n yur Carrier cnnectin (e.g. If yu are using a Carrier Gateway deplyment yu d nt need t create PDNs n the Call Manager.) Als nte that Call Service Pilts fr the Call Mve feature d nt have t be rutable because the cnnectin is between the PBX and the Acceleratr. 5. Create Rute Patterns fr Pilt DNs n page 20. This is an ptinal step based n yur Carrier cnnectin. These rute patterns are used fr Pilt DNs t the Acceleratr. 6. Create SIP Line Cnfiguratin t supprt the mbile devices as SIP devices. See page If yu intend t use the Acceleratr Call Mve feature, create the JTAPI CTI cnnectin and service pl numbers t enable the Call Mve service. See sectin JTAPI CTI Cnfiguratin n page Execute the Mbile UC Enabled Acceleratr sectin n page 32. March 2014 CONFIDENTIAL Page 8 f 45

9 PSTN Access Enabled Acceleratr Use the fllwing steps t define SIP trunks and Ruting n the Cisc PBX fr interactins with the Acceleratr PSTN Access service. 1. Lgin t Cisc Admin Interface n page Ensure that a SIP Trunk Security Prfile exists n the Cisc PBX. See page Create Cisc SIP Trunks t rute traffic between the Unified Cmmunicatins Manager and the Acceleratr. See page Create a Rute Pattern n page 22 t rute PSTN calls and/r all calls (when Acceleratr supprts inter-pbx traffic) t the Acceleratr. 5. If yur Acceleratr is PSTN Access nly, then execute the steps list in sectin PSTN Access Enabled Acceleratr n page Hwever, if yur Acceleratr is a cmbinatin f bth Mbile UC and PSTN Access, and yu have nt executed the PBX integratin steps fr Mbile UC listed n the previus page, execute that sectin nw. Otherwise, yu are finished with the PBX-side integratin. Execute the sectin Mbile UC Enabled Acceleratr n page 32. March 2014 CONFIDENTIAL Page 9 f 45

10 Lgin t Cisc Admin Interface After ensuring that the Unified Cmmunicatins Manager server(s) are cnfigured apprpriately with dmain and hst infrmatin, use the fllwing steps t lgin t the Unified Cmmunicatins Manager. Access the Unified Cmmunicatins Manager administratin web interface by pinting a web brwser t the URL: r IP Address/ Hstname represents the hstname f the Unified Cmmunicatins Manager server. Lg-in with the apprpriate credentials. The first screen f the interface is displayed. Figure 1 Cisc Unified Cmmunicatins Manager Administratin Web Interface March 2014 CONFIDENTIAL Page 10 f 45

11 SIP Trunk Security Prfile T cnfigure a SIP Trunk Security Prfile, select System Security Prfile SIP Trunk Security Prfile Nte: If yur Acceleratr cnfiguratin enables bth Mbile UC and PSTN Access, a separate SIP Trunk Security Prfile will be used fr each service. The Acceleratr defines ne trunk grup t the Cisc PBX at the prt defined in the MUC prfile. Figure 2 System Menu Add New SIP Trunk Security Prfile The SIP Trunk Security Prfile Infrmatin screen is be displayed: Figure 3 SIP Trunk Security Prfile Cnfiguratin (1 f 2) March 2014 CONFIDENTIAL Page 11 f 45

12 Figure 4 SIP Trunk Security Prfile Cnfiguratin (2 f 2) Ntice that the Incming Prt in Figure 3 uses prt number 5260, this is just an example. This prt number will be used during Acceleratr prvisining when we create a trunk grup and a trunk that pints t the Cisc PBX. Als ntice that Figure 3 is the Mbile UC Security Prfile with prt number Figure 4 shws the SIP Trunk Security Prfile fr PSTN cnfigured t use prt Nte that Mbile UC and PSTN Access must be n different prts (and different frm prt number 5060). Nte: Fr CUCM release 9.x - If yur Acceleratr cnfiguratin enables bth Mbile UC and PSTN Access, a separate SIP Trunk Security Prfile will be used fr each service. The Acceleratr defines ne trunk t the Cisc PBX at the prt defined in the MUC prfile. Fr CUCM prir t 9.x The same Security Prfile can be used fr bth Mbile UC and PSTN Access. March 2014 CONFIDENTIAL Page 12 f 45

13 Create Cisc SIP Trunks Fr a Mbile UC enabled and/r PSTN Access enabled Acceleratr, SIP trunks must be cnfigured between the Cisc Unified Cmmunicatin Manager PBX and the Acceleratr. The number f SIP trunks that must be cnfigured depends n whether the Acceleratr is a redundant system r nt. Acceleratr Single/Mini Nde One trunk fr each enabled service. If bth Mbile UC and PSTN Access are enabled then a ttal f 2 trunks will be needed with different prts. Mbile UC uses prt 5060 and PSTN Access uses prt See Figure 5 belw. Als, if yu need t change the Acceleratr prt numbers 5060 r 5080, visit the Tang Management Cnsle Reference Guide, sectin Cnfiguratin, Cluster-Level Cnfiguratin, Sessin Cnductrs, System Settings Tab, and then find the Receiving Sip Prt fields. Figure 5 Cisc SIP Trunks - Acceleratr Single Nde/Mini March 2014 CONFIDENTIAL Page 13 f 45

14 Acceleratr 2 Nde (and Legacy 3 Nde) Only the trunk crrespnding t the Acceleratr s service Address is used fr ruting purpses as this is the address assciated with the Acceleratr s internal distributr. The sessincnductr trunks are required fr authenticatin purpses nly s that the Unified Cmmunicatins Manager accepts incming requests withut requiring Digest authenticatin. Nte that the Legacy 3 nde cnfiguratin is nt shwn in this dcument. Mbile UC cnfiguratins uses a ttal a 3 three trunks where: 1 st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5070 PSTN Access cnfiguratins uses a ttal a 3 three trunks where: 1 st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5090 Bth Mbile UC & PSTN Access cnfiguratins uses a ttal a 6 three trunks where: Mbile UC Prtin: 1 st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5070 PSTN Access Prtin: 1st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5090 March 2014 CONFIDENTIAL Page 14 f 45

15 Figure 6 Cisc SIP Trunks Fr Acceleratr 2 Nde (r 3 Nde Legacy) March 2014 CONFIDENTIAL Page 15 f 45

16 Add Cisc Trunk(s) Reminder: The number f trunks yu will need t create is based n whether yu are a single/mini nde Acceleratr r a redundant nde Acceleratr. And If yu have Mbile UC and/r PSTN Access enabled Carriers defined n the Acceleratr. An explanatin can be fund a few pages back, referring t Figure 5 and Figure 6. T cnfigure new SIP trunks, select Device Trunk and then click the Add New buttn. Figure 7 Device Menu Add New Trunk The fllwing Trunk Cnfiguratin screen will be displayed. Figure 8 SIP Trunk Cnfiguratin March 2014 CONFIDENTIAL Page 16 f 45

17 Select the fllwing: Trunk Type - select SIP Trunk. Device Prtcl, select SIP. Trunk Service Type, select Nne(Default) Click Next. The fllwing SIP Trunk screen will be displayed: Nte that the screen shts fr this frm spans acrss three pages and shws the definitin fr ur sample Mbile UC. Figure 9 SIP Trunk Cnfiguratin (1 f 2) March 2014 CONFIDENTIAL Page 17 f 45

18 Figure 10 SIP Trunk Cnfiguratin (2 f 2) March 2014 CONFIDENTIAL Page 18 f 45

19 Enter the fllwing data n the Trunk Cnfiguratin Screen. Device Infrmatin sectin: Device name and descriptin. Device Pl Default. Check - Media Terminatin Pint Required Inbund Calls sectin: Calling Search Space 3 needs t encmpass assciated enterprise and PSTN desk numbers. SIP Infrmatin sectin: Destinatin Address This address shuld be set apprpriately: Single nde Acceleratr deplyments - See Figure 5 n page 13 fr Destinatin Address inf. Redundant Acceleratr deplyments See Figure 6 n page 15 fr Destinatin Address inf. Destinatin Prt This prt shuld be set apprpriately: Single nde Acceleratr deplyments - See Figure 5 n page 13 fr Destinatin Prt inf. Redundant Acceleratr deplyments See Figure 6 n page 15 fr Destinatin Prt inf. SIP Trunk Security Prfile - Chse the SIP Trunk Security Prfile that was created fr the Acceleratr. SIP Trunk Prfile - Chse Standard SIP Prfile. Calling Search Space needs t encmpass assciated enterprise and PSTN desk numbers. DTMF Signaling Methd - Set t RFC A calling search space cmprises an rdered list f partitins that users can lk at befre being allwed t place a call. Calling search spaces determine which partitins calling devices, including IP phnes, sft phnes, and gateways, can search when attempting t cmplete a call. When a calling search space is assigned t a device, the list f partitins in the calling search space cmprises nly the partitins that the device is allwed t reach. All ther DNs that are in partitins nt in the device calling search space receives a busy signal. SOURCE: March 2014 CONFIDENTIAL Page 19 f 45

20 Create Rute Patterns fr Pilt DNs Nte: If yu have a direct data link frm the carrier t the enterprise via an SBC this sectin can be skipped. The SBC is prvisined as a Carrier Gateway n the Acceleratr. This sectin applies t thse Acceleratr cnfiguratins with Mbile UC enabled. Based n yur cnnectin t the Carrier, this sectin discusses creating Pilt Directry Numbers (PDNs). T cnfigure a new Directry Number, select Call Ruting Directry Number. Click the Add New buttn. Figure 11 Call Ruting Menu Add New Directry Number March 2014 CONFIDENTIAL Page 20 f 45

21 The Directry Number template is displayed. Figure 12 Directry Number Cnfiguratin Cmplete the fllwing: Nte: The example in Figure 12 uses a CSS named TangCSS. CSS is a cllectin f partitins that allw end-users t dial frm the desk phne and intrduces dialing restrictins. Nte that mbile devices will use the CSS as the desk. Fill ut the apprpriate infrmatin fr the directry number(s). Nte that Directry Number and Rute Partitin need t match the existing user s desk line infrmatin t create a shared line appearance. All ther fields nt shwn in Figure 12 abve can be left at their default values. Repeat these steps fr each Range f pilt numbers if required. March 2014 CONFIDENTIAL Page 21 f 45

22 Create Rute Patterns fr PSTN Access Numbers This sectin cncerns nly thse Acceleratr cnfiguratins with PSTN Access cnfiguratins. These steps listed here are used t rute PSTN calls and/r all calls (when Acceleratr supprts inter-pbx traffic) t the Acceleratr. T cnfigure Rute Patterns, select Call Ruting Rute/Hunt Rute Pattern. Click the Add New buttn. Figure 13 Call Ruting Add New Rute Pattern March 2014 CONFIDENTIAL Page 22 f 45

23 The Pattern Definitin sectin f the Rute Pattern screen is shwn here. Figure 14 Rute Pattern Cnfiguratin Cmplete the fllwing. All ther fields sectin can be left at default. Pattern Definitin sectin: Rute Pattern - Specify the number range allcated fr ruting calls t the Acceleratr. Rute Partitin - Specific t the deplyed envirnment but shuld be a partitin that gets evaluated fr incming calls frm the PSTN (r external facing Sessin Brder Cntrllers). Gateway/Rute List - Specify the SIP Trunk created in the previus step t ensure that DNs matching the pattern are ruted ut the crrect trunk. March 2014 CONFIDENTIAL Page 23 f 45

24 SIP Line Cnfiguratin This sectin pertains t thse Acceleratrs with Mbile UC enabled. The Acceleratr must be added as a third party SIP device t each Unified Cmmunicatins Manager subscriber that subscribes t the service. This sectin assumes that subscribers and their primary desk phnes have already been prvisined. See Cisc dcumentatin fr mre details n prvisining users and their desk phnes. T cnfigure new third party SIP phnes (t enable call delivery frm/t the mbile), select Device Phne. Click the Add New buttn. Figure 15 Device Menu Add New Phne Select Third Party SIP Device (Basic) fr the phne type. Click the Next buttn. Figure 16 Select Third-party SIP Device (Basic) Add New Phne March 2014 CONFIDENTIAL Page 24 f 45

25 The third-party SIP device template is displayed. Figure 17 SIP Device Cnfiguratin March 2014 CONFIDENTIAL Page 25 f 45

26 Cmplete the fllwing: Calling Search Space - Shuld be the same as the Calling Search Space defined fr the user using the Acceleratr service. Phne Buttn Template Third-party SIP Device (Basic) MAC Address This value can be bgus. The MAC Address it is nt actually used in the Tang slutin, but is required t be input n the Unified Cmmunicatins Manager. One suggestin is t use the Enterprise DN as part f the MAC fr easy recgnitin. Device Security Prfile Set t Third-party SIP Device Basic Standard SIP Nn-secure Prfile. ReRuting Calling Search Space Shuld be the same as the Calling Search Space defined fr the user using the Acceleratr service. This is needed fr REFER based services such as blind transfer, cnsultative transfer, and cnferencing. SIP Prfile Standard SIP Prfile Digest User must match the Acceleratr subscriber s SIP address. The Acceleratr subscriber s SIP Address field is lcated n the Acceleratr subscriber recrd. See the SIP Address field n page 35. Once the User is created yu can assciate this with an Enterprise Directry Number. This number may have been created previusly and assigned t an Enterprise Phne r Sft Client. The easiest way is t click n Line[1] Add a new DN in the Assciated Infrmatin bx. Figure 18 SIP Device Cnfiguratin DN Assignment March 2014 CONFIDENTIAL Page 26 f 45

27 Figure 19 Directry Number Assignment Cmplete the fllwing and hit Save: Directry Number Infrmatin Fill in number, Rute Partitin and Descriptin. Directry Number Settings Select Default fr Vice Mail Prfile and Fill in Call Search Space. Yu shuld nw see the Assciated Device shw up. Figure 20 Devices assciated with DN March 2014 CONFIDENTIAL Page 27 f 45

28 Pilt Directry Number Cnfiguratin fr Call Service Pilts This sectin applies t thse Acceleratr cnfiguratins with Mbile UC enabled. This sectin discusses creating Pilt Directry Number Cnfiguratins fr Call Service Pilt numbers which is used fr the Call Mve feature. Yu can use DNs that d nt rute publically fr Service Pilts. If yu chse t use sme f the Pilt DNs created in the previus step yu can skip this sectin. T cnfigure a new Directry Number, select Call Ruting Directry Number. Click the Add New buttn. Figure 21 Call Ruting Menu Add New Directry Number The Directry Number template is displayed. Figure 22 Directry Number Cnfiguratin March 2014 CONFIDENTIAL Page 28 f 45

29 Cmplete the fllwing: Fill ut the apprpriate infrmatin fr the directry number(s). Nte that Directry Number and Rute Partitin need t match the existing user s desk line infrmatin t create a shared line appearance. All ther fields nt shwn in Figure 22 abve can be left at their default values. Repeat these steps fr each Range f pilt numbers if required. JTAPI CTI Cnfiguratin This sectin applies t thse Acceleratr cnfiguratins with Mbile UC enabled. T supprt the Call Mve feature, a generic user must be cnfigured n the PBX t allw CTI cntrl. T cnfigure a new user t allw CTI cntrl, select User Management Applicatin User Figure 23 User Management Menu Add New Applicatin User March 2014 CONFIDENTIAL Page 29 f 45

30 The Applicatin User template is displayed. Figure 24 CTI Applicatin User Cnfiguratin March 2014 CONFIDENTIAL Page 30 f 45

31 Create the apprpriate user infrmatin fr the generic CTI user: A list f Cntrlled Devices can be created but is nt required. If the user is cnfigured t allw access fr all devices, a device assciatin list is nt needed. Add the user t the fllwing Grups and Rles: Standard CTI Allw Call Mnitring Standard CTI Allw Cntrl f All Devices Standard CTI Enabled Add Service Pilts fr ruting the desk call t the Acceleratr fr delivery t the mbile. Refer t the sectin belw n Service Pl cnfiguratin. A rute pattern is required t rute the Service Pl numbers acrss the SIP trunk t the Acceleratr. March 2014 CONFIDENTIAL Page 31 f 45

32 Acceleratr Prvisining Nte: This dcument assumes that the Acceleratr has already been prvisined with: - Enterprise infrmatin - Wireless carrier infrmatin. The Carrier(s) shuld be enabled fr Mbile UC and/r PSTN Access. Mbile UC Enabled Acceleratr The sectin discusses the integratin prcess fr a Mbile UC and/r a PSTN Access enabled Acceleratr. The steps belw describe the unique cnfiguratin areas needed t integrate the Cisc Unified Cmmunicatin Manager PBX with the Acceleratr. Refer t the Acceleratr Prvisining Guide fr a cmprehensive explanatin f Acceleratr prvisining. Vice Netwrk : PBX/Trunk Dial Plan 1. Add Trunk Dial Plan (required) There are n unique cnfiguratin items fr Trunk Dial Plans and the Cisc PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add Trunk Dial Plan sectin. 9. Add PBX (required) Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add New PBX sectin. Add Trunk Grup/Trunk (required) Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. Prt must match The SIP Trunk Security Prfile prt value fr the MUC trunk. See SIP Trunk Security Prfile n page 12. In ur example we used prt The Nte n page 11 states, if yur Acceleratr cnfiguratin enables bth Mbile UC and PSTN Access, create ne trunk grup t the Cisc PBX n the prt defined in the MUC Security prfile. D nt create a separate trunk fr Mbile UC and anther trunk fr PSTN Access here in the Acceleratr trunk grup/trunk prvisining sectin. The Acceleratr trunk grup algrithm alternates between the trunks defined in the trunk grup. If yu have PSTN access nly, then the Trunk Grup prt number shuld be defined with the prt used in the PSTN Access SIP Security Prfile. Trunk Grup Request URI parameters are nt used by the Cisc PBX and therefre d nt need t be prvisined. March 2014 CONFIDENTIAL Page 32 f 45

33 Als nte that nly ne trunk grup can be datafilled fr the Cisc PBX. Additinal trunks may be added t the Trunk Grup. This is necessary if the Unified Cmmunicatin Manager is clustered and traffic is t be lad balanced amng the available members. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add Trunk Grups/Trunk sectin. Add Line Grups/Line (required) - Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. Prt must match the SIP Phne Prt value cnfigured in the Cisc PBX n the System Cisc Cmmunicatins Manager screen (generally 5060). Line Grup Request URI parameters are nt used by the Cisc PBX and therefre d nt need t be prvisined. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add Line Grups/Line sectin. Add CTI Peer cnnectin (required fr Call Mve service) - The CTI Peer cnfiguratin sectin has a prerequisite that Extensin Ranges be prvisined first. Extensin Ranges are discussed in the Acceleratr Prvisining Guide under the Vice Netwrks sectin. The User ID and Passwrd fields are the same as the JTAPI fields fund in sectin JTAPI CTI Cnfiguratin n page 29. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add CTI Peer sectin. Add Pilt Numbers (required). N unique cnfiguratin areas required fr prvisining Pilt Numbers t the Acceleratr system. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify) sectin. The Pilt Number t add reflects the Directry Number field fund in sectin Directry Number Cnfiguratin n page 26. Add Call Service Pilt Number (ptinal but recmmended). N unique cnfiguratin items fr Call Service Pilt Numbers. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify) sectin. Add Least Cst Ruting in the Acceleratr system fr the Cisc PBX (ptinal). N unique cnfiguratin items fr Least Cst Ruting. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Least Cst Rutes, Add Least Cst Rutes sectin. March 2014 CONFIDENTIAL Page 33 f 45

34 Mdify the Subscriptin Parameters t cnfigure SIP subscriptin parameters (recmmended). The Subscriptin Duratin shuld be set t the same value as the SIP Statin Keep Alive Interval cnfigured n the Cisc Unified Cmmunicatins Manager. This value indicates hw ften the Acceleratr needs t re-register fr SIP lines. The Cisc Unified Cmmunicatins Manager defaults t a value f tw minutes. Increasing the number reduces the messaging traffic t the Unified Cmmunicatins Manager but als increases the fail ver detectin time in case the primary Unified Cmmunicatins Manager ges dwn in a clustered envirnment. The Maximum Outstanding Requests field will thrttle the number f subscriptin requests the Acceleratr sends t the Unified Cmmunicatins Manager at any ne time, preventing accidental verlad f the server. This number may need t be increased if a large number f subscribers need t be registered in a shrt perid f time (e.g. using the default tw minute duratin time). Vice Netwrk : Extensin Ranges 3. Add Extensin Ranges (required) N unique cnfiguratin items fr adding an Extensin Range. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Extensin Ranges, Add New Extensin Ranges sectin. Vice Netwrk : Carrier Gateways 4. Carrier Gateways (required if yur enterprise rutes calls between the wireless carrier and the Acceleratr) If yur enterprise intends t use an SBC r Carrier Gateway between the carrier and the enterprise, then add a Carrier Gateway. Be sure t supply the Outbund Dmain as required by the add Carrier Gateway page. If yu are using Pilt numbers t rute calls frm the wireless carrier t the Acceleratr using the Carrier Gateway, prvisin the Pilt Numbers n the Carrier Gateway s main page. Depending n yur cnfiguratin, the Pilt numbers here may need t be E.164 rutable. Add Trunk Grups/Trunk (required if using a Carrier Gateway) Hst Address, Prt and Transprt Type shuld match the value f the carrier s SIP endpint. If the hstname is entered, the Acceleratr queries the DNS server fr the assciated DNS SRV recrds. This allws fr redundancy and/r lad balancing based n the DNS SRV recrds if the custmer has deplyed multiple Cisc servers. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Carrier Gateway (Add/Mdify), Add Trunk Grups/Trunks sectin. Trunk Grup Request URI parameters are nrmally nt required by mst SIP endpints, hwever, cnsult yur carrier s instructins. March 2014 CONFIDENTIAL Page 34 f 45

35 Add Least Cst Ruting (ptinal) - N unique cnfiguratin items fr Least Cst Ruting. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Carrier Gateway, Least Cst Rutes, Add Least Cst Rutes sectin. Vice Netwrk : Vice Mail 10. Add Vice Mail fr the Cisc PBX in the Acceleratr system (ptinal but recmmended). Select PBX as the Vice Mail Server Type. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Vice Mail Servers, Add Vice Mail Server sectin. Subscriber : Dial Plan 11. Add Subscriber Dial Plan - (required) - N unique cnfiguratin items fr adding Subscriber Dial Plans. Refer t the Acceleratr Prvisining Guide, Subscribers, Add Subscriber Dial Plan sectin. Subscriber : Subscribers 12. Add Subscribers (required) - Several items t nte when prvisining subscribers: Hme PBX (required) Select the newly created Cisc Cmmunicatin Manager PBX as the subscriber s Hme PBX. Enterprise Desk Number (required) The Extensin defined fr the user s SIP statin. SIP Address (required) Refer t the SIP Line Cnfiguratin sectin starting n page 24. The SIP Address will reflect the Digest User field. In ur example, the value is dbrussard. The Acceleratr will use this address fr registratins and ther signaling. Hme PBX Prvides Orig Svcs (nt required but recmmended if yu want riginating services) Enable this setting. When checked, the Acceleratr always riginates the call n behalf f the mbile user fr mbile riginatins int their hme PBX within the enterprise. Desk phne is SIP The fllwing settings impact the Call Mve service fr the Cisc PBX. If the user s desk phne is SCCP r a nn-sip phne leave the ptin unchecked. If the user s desk phne is SIP and NOT an SCCP phne, check the ptin. Vice Mail Server Select the vice mail server referred t in Step 10. Vice Mailbx Number Prvide the subscriber s vice mailbx number if needed. Refer t Acceleratr Prvisining Guide. If yu have nly Mbile UC enabled in yur Acceleratr license key then yu are finished. Prceed t the Useful Cmmands sectin n page 37 t verify yur cnfiguratin. If yu als have PSTN Access enabled, prceed t the next sectin, PSTN Access Enabled Acceleratr. March 2014 CONFIDENTIAL Page 35 f 45

36 PSTN Access Enabled Acceleratr This sectin is fr thse Acceleratrs that have nly PSTN Access enabled. If yur cnfiguratin is Mbile UC nly r a cmb f Mbile UC/PSTN Access, refer t sectin Mbile UC Enabled Acceleratr starting n page 32. The steps belw describe the unique cnfiguratin areas needed t integrate the Cisc Unified Cmmunicatin Manager with the Acceleratr. Refer t the Acceleratr Prvisining Guide fr a cmprehensive explanatin f Acceleratr prvisining. Vice Netwrk : PBX 1. Add Trunk Dial Plan (required) There are n unique cnfiguratin items fr Trunk Dial Plans and the Cisc PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add Trunk Dial Plan sectin. 2. Add PBX (required) N unique cnfiguratin items fr adding a PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add New PBX sectin. Add Trunk Grups/Trunk (required) Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. Prt must match The SIP Trunk Security Prfile prt value. See SIP Trunk Security Prfile n page 12. In ur example we used prt Trunk Grup Request URI parameters are nt used by the Cisc PBX and therefre d nt need t be prvisined. Als nte that nly ne trunk grup can be datafilled fr the Cisc PBX. Additinal trunks may be added t the Trunk Grup. This is necessary if the Unified Cmmunicatin Manager is clustered and traffic is t be lad balanced amng the available members. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add Trunk Grups/Trunk sectin. Add Least Cst Ruting (ptinal). N unique cnfiguratin items fr Least Cst Ruting. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Least Cst Rutes, Add Least Cst Rutes sectin. March 2014 CONFIDENTIAL Page 36 f 45

37 Useful Cmmands View Line Registratin Status Using Call Managers Device -> Phne screen yu can verify if the SIP lines t the Acceleratr are active r nt. Figure 25: Call Manager Find and List Phnes screen The Status field will indicate if the line is registered r nt. An unregistered line is indicated as Unknwn. The IP Address field will shw the IP f the Acceleratr the line is registered t. In the abve figure yu can reference the Devices SEPEA and SEPEA t see the difference between a Registered and Unregistered line. March 2014 CONFIDENTIAL Page 37 f 45

38 Link Status between Call Manager and Acceleratr There is n status indicatr n the Call Manger t shw the link state f the Trunks t the Acceleratr. Link Status between Acceleratr and Call Manager Launch the Acceleratr Management Cnsle and navigate t the Sessin Cnductr element 4. Click the Alarm icn n the tlbar and determine if the 2010 Alarm ID exists. If present, the cnnectivity between the Acceleratr and the Mitel PBX is in truble. If the alarm des nt exist then n errrs are reprted and the link shuld be peratinal. Figure 26: Acceleratr Management Cnsle, Alarm Viewer 4 Refer t the Acceleratr Management Cnsle Reference Guide, Management Cnsle Lgin sectin. Als reference the Alarm Management sectin. March 2014 CONFIDENTIAL Page 38 f 45

39 Mbile UC Feature Interactins The intent f the Acceleratr is t seamlessly extend existing PBX vice features t mbile. The Acceleratr system is integrated with PBXs at three levels f Mbile UC integratin. The Cisc Unified Cmmunicatin Manager PBX is integrated at Level 2 (see belw). Acceleratr PBX Level 1 Integratin Integratin Level 1 prvides the subscriber basic services that are cmmnly used. The fllwing features are cnsidered Level 1: Abbreviated Dialing - Allws extensin dialing r internal dialing frm the desktp phne. Acceleratr allws the user t dial these same abbreviated numbers frm the mbile phne. Ad Hc Cnferencing (Internal t PBX) - Allws an Acceleratr subscriber t initiate a reservatin-less cnference frm a mbile phne using the cnference resurces f the PBX. Ad Hc Cnferencing using (External t PBX) - Allws an Acceleratr subscriber t initiate a reservatin-less cnference frm a mbile phne using external media server lcated in the enterprise. Call Frward All (Desk) - Allws users t frward all calls t anther destinatin including thse calls t the mbile number. This feature is activated via the desk phne. Call Frward Activatin n Mbile - - Allws users t frward all calls t anther destinatin. Users enter a feature access cde n their mbile phne t activate r deactivate call frwarding. Call Frward Busy (Desk) - Allws users t frward calls (including thse t their mbile number) t anther destinatin when their device is busy. Users activate r deactivate the Call Frward Busy capability with a Call Frward Busy feature buttn frm their desk phne Call Frward Busy Activatin n the Mbile - Allws users t frward calls t anther destinatin when their device is busy. Users activate r deactivate the Call Frward Busy capability with a feature access cde frm their mbile phne. Call Frward N Answer (Desk) - Allws users t frward calls (including calls t their mbile number) t anther destinatin when their device is nt answered. Users activate r deactivate the Call Frward N Answer capability with a Call Frward N Answer feature buttn frm their desk phne Call Frward N Answer Activatin n Mbile - Allws users t frward calls t anther destinatin when their device is nt answered. Users activate r deactivate the Call Frward N Answer capability with a feature access cde frm their mbile phne. Call Hld and Retrieve (Mbile) Lets users temprarily discnnect frm a call, use the telephne fr anther call, and then return t the riginal call. The Acceleratr supprts this capability in cncert with the wireless netwrk. March 2014 CONFIDENTIAL Page 39 f 45

40 Call Line Identificatin (CLID) Prvides the user infrmatin abut the calling party. Acceleratr supprts calling line identificatin when it is the called party. Acceleratr als supprts ensuring that the enterprise identity f the caller is preserved when a call is initiated frm the mbile phne. In this case althugh the call is made frm a mbile, the calling line ID will be that f the Acceleratr user's desktp phne. The enterprise main number may als ptinally be used in place f a subscriber s DID fr ff-net calling. Call Transfer Lets users mve a currently established call frm their mbile phne t anther destinatin. This is implemented by the user entering a mid-call feature cde fllwed by the transfer t number. There are tw types f call transfers that are supprted by this functinality: Blind Call Transfer Call is transferred withut interactin between the user wh initiated the transfer and the transfer destinatin. Cnsultative Call Transfer - Call is transferred allwing interactin between the user wh initiated the transfer and the transfer destinatin. Call Waiting and Retrieve - Prvides users with an audible alert in the vice stream that a new incming call is waiting. The user can retrieve the call frm the desk phne. Acceleratr supprts call waiting in cncert with the wireless netwrk. Call Waiting tnes are prvided by the mbile phne when an incming call is waiting, and waiting calls can be retrieved frm the mbile phne. Direct Inward Dialing - Allws the desk phne t be directly accessed frm the PSTN. The Acceleratr supprts enterprise Direct Inward Dialing. Direct Outward Dialing - Allws users inside an enterprise t dial directly t an external number. The Acceleratr supprts the mbile device dialing directly t an external number. Directry Dial - Lets users select numbers t dial frm a crprate r persnal directry. Acceleratr supprts using a persnal directry n the phne and handles the translatins f thse digits int n-net netwrk numbers if apprpriate. In additin, Acceleratr supprt a crprate directry lk up capability fr access t the crprate address bk. Flexible Dialing Supprt - The Acceleratr has a flexible dialing plan enabling PBX services t be prvided t mbile users. Intelligent Call Delivery - Ensures that bth the desk phne and mbile phne ring when the dialed number is an Acceleratr subscriber. Least Cst Ruting Fr mbile riginatins and terminatins, the Acceleratr ensures that the least cst rute is used. This results in the enterprise vice netwrk being used t rute the call as much as pssible, reducing PSTN intercnnect csts, and ther vice csts such as raming. Meet-Me Cnference - Allws users t set up a dial-in cnference f up t six parties. The mbile user can participate in the meet-me cnference by dialing the cnference bridge. Multiple Calls per Line Allws multiple calls t be delivered t a single number and have the incming call infrmatin displayed t the user. Acceleratr supprts this feature n the mbile phne based n the ability t supprt call waiting fr mbile phne devices. Mbile devices typically shw a maximum f tw lines per mbile phne. March 2014 CONFIDENTIAL Page 40 f 45

41 PBX D Nt Disturb (Desk) Allws users t activate r deactivate the D Nt Disturb capability by pressing a buttn r a sftkey frm their desk phne. When active, D Nt Disturb will nt ring the mbile r desk phne. PBX D Nt Disturb (Mbile) - Allws users t activate r deactivate the D Nt Disturb capability by entering a feature access cde frm their mbile phne. When active, D Nt Disturb will nt ring the mbile phne hwever the desk phne will cntinue t ring. Single Number Services - A single phne number that a subscriber publishes t cmmunicate with thers. When this single number is dialed, the subscriber s enterprise desktp phne as well as mbile phne will ring. Vice Mail Waiting Indicatin - Prvides a visible indicatin n the mbile phne that there is a message waiting in the vice mail system. Acceleratr supprts supplying a Message Waiting indicatin n the mbile phne that indicates that there are vice mail messages in the enterprise vice mail system. Table 1 Acceleratr PBX Level 1 Integratin Feature Supprt Cmments Abbreviated Dialing Ad Hc Cnferencing (Internal t PBX) Ad Hc Cnferencing (External t PBX) Call Frward All (Desk) Call Frward All Activatin frm Mbile Call Frward Busy (Desk) Call Frward Busy Activatin frm Mbile Call Frward N Answer (Desk) Call Frward N Answer Activatin frm Mbile Call Hld and Retrieve (Mbile) Call Line Identificatin (CLID) Call Transfer Blind Call Transfer Cnsultative Call Waiting and Retrieve Direct Inward Dialing Direct Outward Dialing Directry Dial Flexible Dialing Supprt Intelligent Call Delivery Least Cst Ruting Meet-Me Cnference Multiple Calls per Line PBX D Nt Disturb (Desk) PBX D Nt Disturb (Mbile) Single Number Services Vice Mail Message Waiting Indicatin N Uses an external IP Media 2000 cnference server. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Cnference Servers sectin. March 2014 CONFIDENTIAL Page 41 f 45

42 Acceleratr PBX Level 2 Integratin Integratin Level 2 prvides the subscriber mre advanced features than mre cmmnly used basic features. The fllwing features are cnsidered Level 2 integratin targets: Call Accunting Cdes - T supprt the mbile ffice envirnment, client billing must be supprted when the user is away frm his/her desktp phne and using a mbile phne. Fr example, law ffices, accunting firms, cnsulting firms and ther rganizatins benefit frm tracking the length f a call fr a client. Client billing is achieved by having the user enter a cde t specify that the call relates t a specific client matter r accunt. The cde, which is ften referred t as a client matter cde (CMC) r call accunting cde, can be assigned t custmers, students, r ther ppulatins fr call accunting and billing purpses. Call accunting cdes are used by enterprise t manage call accunting. Call Cverage/Hunt Grups - Allws a grup f extensins t be set up t handle multiple calls t a single telephne number. Fr each call t the number, the PBX hunts fr an available extensin in the hunt grup and cnnects the call t that extensin. The Acceleratr can be defined as ne f the extensins. Call Line Identificatin Restrictin (CLIR) (Mbile) - Allws the user t restrict their calling line infrmatin frm being displayed t the called number. Acceleratr supprts restrictin f calling line identificatin frm mbile phnes. Enterprise identity will be replaced; hwever restrictin cde will be preserved. Call Pull (Desk->Mbile Call Mve)- Allws a subscriber t mve a phne call between the desk phne and the mbile phne. Feature is invked frm the mbile phne. Call Push (Mbile->Desk Call Mve)- Allws a subscriber t mve a phne call between the desk phne and the mbile phne. Feature is be invked frm the mbile phne. Class f Restrictin (COR) (PBX) - Defines the restrictins that apply when a user places r receives a call. The Acceleratr supprts COR fr mbile riginated calls. Class f Service (COS) (PBX) - Allws r denies user access t sme system features. The Acceleratr supprts COS fr mbile riginated calls ver SIP lines. Table 2 Acceleratr PBX Level 2 Integratin Feature Supprt Cmments Call Accunting Cdes N Call Cverage/Hunt Grups Call Line Identificatin Restrictin (CLIR) (Mbile) Call Pull (Desk->Mbile Call Mve) Call Push (Mbile->Desk Call Mve) Class f Restrictin (COR) (PBX) Class f Service (COS) (PBX) March 2014 CONFIDENTIAL Page 42 f 45

43 Acceleratr PBX Level 3 Integratin Integratin Level 3 prvides features that are specific t the PBX r specific t vertical markets. Manager/Assistant Services Prvides the ability fr an assistant t help manage and screen inbund calls fr the manager Table 3 Acceleratr PBX Level 3 Integratin Feature Supprt Cmments Manager/Assistant Services March 2014 CONFIDENTIAL Page 43 f 45

44 Acrnyms Table 4 TERM Mbilizer Acceleratr CA CDR CFA CFB CFNA CLI CLID CLIR COR COS CTI DID DN DTMF IPDR MWI NAT PBX PDN PSTN SIM Ring SIP SMDI SOAP TDM TLDN TLS Acrnyms DEFINITION Tang Carrier Slutin Tang Enterprise Slutin Certificate Authrity Call Detail Recrd Call Frward All Calls Call Frward Busy Call Frward Nt Answered Cmmand Line Interface Calling Line Identificatin Calling Line Identificatin Restrictin Class f Restrictin Class f Service Cmputer Telephny Integratin Direct Inward Dial Directry Number Dual-Tne Multi-Frequency Internet Prtcl Data Recrd Message Waiting Indicatin Netwrk Address Translatin Private Branch Exchange Pilt Directry Number Public Switched Telephne Netwrk Simultaneus Ring Sessin Initiatin Prtcl Simplified Message Desk Interface Simple Object Access Prtcl Time Divisin Multiplex Temprary Lcatin Directry Number Transprt Layer Security March 2014 CONFIDENTIAL Page 44 f 45