Troubleshooting Cisco Unified Communications

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1 Trubleshting Cisc Unified Cmmunicatins Curse TVOICE v8.0; 5 Days, Instructr-led Curse Descriptin: Trubleshting Cisc Unified Cmmunicatins (TVOICE) v8.0 prepares netwrk prfessinals with the knwledge and skills that are required t trublesht Cisc Unified Cmmunicatins systems and slutins in enterprise, midmarket, and cmmercial deplyments in single-site and multisite envirnments. The curse teaches trubleshting methdlgy, triage, resurces, tls, and fixes at the integrated system r slutin level fr Cisc Unified Cmmunicatins Manager. Curse Objectives: Upn cmpleting this curse, the student will be able t meet these verall bjectives: Describe a systematic methdlgy t trublesht Cisc Unified Cmmunicatins slutins Islate and trublesht reprted issues that relate t Cisc Unified Cmmunicatins Manager Diagnse a call setup issue and reslve the issues as yu discver r reveal them, given a truble call fr which the surce f the prblem is unknwn Slve the cmmn issues f an SAF-enabled netwrk and CCD Trublesht issues that are related t Cisc Unified Cmmunicatins Manager features and applicatins Trublesht vice quality issues and issues that are related t media resurces Prerequisites: Wrking knwledge f cnverged vice and data netwrks Wrking knwledge f the MGCP, SIP, and H.323 and their implementatin n Cisc IOS gateways Wrking knwledge f Cisc Unified Cmmunicatins Manager, Cisc Unified Cmmunicatins features and applicatins, and Cisc IOS vice gateways in single-site and multisite envirnments Wh Shuld Attend: The primary audience fr this curse is as fllws: Netwrk administratrs and netwrk engineers CCNP Vice candidates The secndary audience fr this curse is as fllws: Systems engineers

2 Curse Outline: Mdule 1: Intrductin t Trubleshting Cisc Unified Cmmunicatins Slutins Lessn 1: Identifying Cisc Unified Cmmunicatins Deplyments Cisc Unified Cmmunicatins Systems Netwrk Infrastructure Cisc Unified Cmmunicatins Manager Vice Clients Cisc Applicatins Lessn 2: Using Trubleshting Methdlgy Prepare Yur Netwrk fr Trubleshting and Recvery Trublesht Systematically Define the Prblem Gather Facts Cnsider Pssibilities Create an Actin Plan Implement an Actin Plan Observe Results Restart the Prblem-Slving Prcess Dcument Results Lessn 3: Using Trubleshting and Mnitring Tls Using Cisc Unified Cmmunicatins System Trubleshting Tls Cisc Unified Serviceability Cntrlling Cisc Unified Cmmunicatins Manager Services Alarms Traces Trace Output Cisc Unified Cmmunicatins Manager Dialed Number Analyzer Cisc Unified RTMT Alerts Syslg Viewer Trace & Lg Central Perfrmance Mnitr and Data Lgging Cisc Unified Reprting Cisc Unified Cmmunicatins Manager CLI Cisc IOS Trubleshting Tls Sniffer Traces Mdule 2: Cisc Unified Cmmunicatins Manager Trubleshting Lessn 1: Trubleshting Cmmn Gateway and Endpint Registratin Issues IP Phne Initializatin Trubleshting Endpints Using Cisc Unified Cmmunicatins Manager Tls Trubleshting Endpints frm Endpints

3 MGCP Gateway Initializatin and Cmmunicatin Verifying MGCP Gateway Status H.323 and SIP Gateway Cmmunicatins Lessn 2: Trubleshting Cisc Unified Cmmunicatins Manager Availability Issues Cisc Unified Cmmunicatins Manager System Stps Respnding Cisc Unified Cmmunicatins Manager Administratin Des Nt Display Slw Server Respnse Lessn 3: Trubleshting Database Replicatin Issues Database Replicatin Issues Diagnsing Database Replicatin Issues with Cisc Unified Cmmunicatins Manager Reslving Database Replicatin Issues with Cisc Unified Cmmunicatins Manager Lessn 4: Trubleshting LDAP Integratin Issues LDAP Integratin Optins with Cisc Unified Cmmunicatins Manager Reslving Synchrnizatin Issues in Cisc Unified Cmmunicatins Manager Using Active Directry Reslving Authenticatin Issues in Cisc Unified Cmmunicatins Manager Using Active Directry Mdule 3: Trubleshting Call Setup Issues Lessn 1: Examining Call Setup Issues and Causes Call Setup Issues Single-Site Call Setup Failure Intracluster Call Setup Failure Intercluster Call Setup Failure Lessn 2: Trubleshting On-Premises Single-Site Calling Issues On-Premises Call Setup Issues Digit Cllectin in Cisc Unified Cmmunicatins Manager Partitins and CSSs Trubleshting Single-Site Call Setup Failure One-Way Calling Call-Frwarding Issues Frwarding t Vic Issues Lessn 3: Trubleshting On-Net Multisite Calling Issues Multisite Dial Plan Issues Overlapping Dial Plan Intercluster Call Setup Trubleshting Gatekeepers Trubleshting Cisc Unified Brder Element Immediate Remte-Call Drps Lessn 4: Trubleshting Off-Net Calling Issues Cmmn Off-Net Calling Issues Gateway Trubleshting

4 Gateway Digit Cllectin and Analysis Issues with Discard Digits Instructin Dial Plan Issues Trubleshting Cmmn Vice Call Issues Glbalized Call-Ruting Issues Mdule 4: SAF and CCD Issues Lessn 1: Trubleshting SAF Service Advertisement Framewrk Trubleshting SAF Lessn 2: Trubleshting CCD Call Cntrl Discvery Trubleshting the SAF Client in CCD Mdule 5: Trubleshting Cisc Unified Cmmunicatins Manager Features and Applicatin Issues Lessn 1: Trubleshting Device Mbility Issues Device Mbility and Its General Issues Trubleshting IP Infrastructure Prblems Trubleshting Device Mbility Cnfiguratin Mismatches Trubleshting Device Mbility Call-Ruting Prblems Trubleshting Device Mbility Call Privilege Prblems Lessn 2: Trubleshting Cisc Extensin Mbility Issues Cisc Extensin Mbility and Its General Issues Trubleshting Cisc Extensin Mbility Errr Messages and Lgin and Lgut Issues Trubleshting Cisc Extensin Mbility Call Privilege Prblems Trubleshting Cisc Extensin Mbility Call-Ruting Prblems Lessn 3: Trubleshting Cisc Unified Mbility Issues Cisc Unified Mbility and Its General Issues Trubleshting Cisc Unified Mbility Mbile Cnnect Trubleshting Cisc Unified Mbility Mbile Vice Access Trubleshting Enterprise Feature Access and Dusting Feature Prblems Lessn 4: Trubleshting Cisc Unified Cmmunicatins Manager Native Presence Issues Native Cisc Unified Cmmunicatins Manager Presence General Issues Trubleshting Line Presence Indicatins Trubleshting Trunk Presence Indicatins Trubleshting Histrical Presence Indicatins Mdule 6: Vice Quality and Media Resurces Issues Lessn 1: Trubleshting MOH Issues MOH Review MOH Perfrmance Trubleshting MOH Registratin and Nnrespnsive Sftware Issues Tuning MOH Ludness

5 TOH Instead f MOH Trubleshting Multicast MOH Trubleshting Multicast MOH frm Branch Ruter Flash Lessn 2: Trubleshting MTP Issues MTP Review Trubleshting MTP Registratin and Nnrespnsive Sftware Issues MTP Allcatin Lessn 3: Trubleshting Issues with Cnferences Cnferencing in Cisc Unified Cmmunicatins Trubleshting Cnference Bridge Registratin and Nnrespnsive Sftware Issues Trubleshting Ad Hc Cnferencing Trubleshting Meet-Me Cnferencing Lessn 4: Trubleshting Transcder Issues Transcder Review Trubleshting Transcder Registratin Issues Trubleshting Transcder Allcatin Lessn 5: Trubleshting Issues with RSVP Agents RSVP CAC Trubleshting the RSVP Agent Registratin Trubleshting the RSVP CAC Operatin Trubleshting Intercluster RSVP with SIP Precnditins Lessn 6: Trubleshting Vice Quality Issues Vice Quality Issues in Cisc Unified Cmmunicatins Systems QS Requirements and QS Plicy Identifying and Islating Vice Quality Prblems Trubleshting Layer 2 Quality Prblems Trubleshting Vice Quality Issues n a Gateway Sample Trubleshting Scenaris Lab Outline: Lab 2-1: Integrating Cisc Unity Cnnectin with Cisc Unified Cmmunicatins Manager Lab 2-2: Cnfiguring Cisc Unity Cnnectin System Settings Lab 2-3: Implementing Cisc Unity Cnnectin Partitins and Search Spaces Lab 2-4: Implementing Cisc Unity Cnnectin Call Management Lab 2-5: Cnfiguring Cisc Unity Cnnectin Users Lab 2-6: Trubleshting Cisc Unity Cnnectin (Optinal) Lab 3-1: Integrating Cisc Unity Express with Cisc Unified Cmmunicatins Manager Express Lab 3-2: Cnfiguring Cisc Unity Express System Settings Lab 3-3: Cnfiguring Cisc Unity Express Users Lab 3-4: Implementing Cisc Unity Express AutAttendant Lab 3-5: Trubleshting Cisc Unity Express (Optinal) Lab 4-1: Implementing VPIM in Cisc Unity Cnnectin and Cisc Unity Express

6 Lab 5-1: Integrating Cisc Unified Presence with Cisc Unified Cmmunicatins Manager Lab 5-2: Cnfiguring Cisc Unified Presence Features and Implementing Cisc Unified Persnal Cmmunicatr Lab 5-3: Trubleshting and Verifying Cisc Unified Presence Cmpnents (Optinal)

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