ACHieve Access 4.3 User Guide for Corporate Customers

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1 ACHieve Access 4.3 User Guide for Corporate Customers January 2015 Citizens Bank 1 February 2015

2 Table of Contents SECTION 1: OVERVIEW... 4 Chapter 1: Introduction... 5 How to Use This Manual... 5 Overview of ACHieve Access Administrative Functions... 6 Bank Administration... 6 System Access and Security... 7 Audit Reporting (Available in the ACHieve Access GUI)... 7 Notification Processes... 7 ACHieve Access Transactions... 8 Control Totals... 8 Electronic Payment Authorization (EPA)... 8 EPA Dual Verification...11 Warehouse...13 Activity Schedules (inactive)...14 File Monitoring...14 Chapter 2: The ACHieve Access Interface Overview and General Rules Special Characters...16 The Cancel Button...16 Browser Back, Forward and Refresh Buttons...16 The ACHieve Access Login Page Field Definitions...18 The ACHieve Access Multifactor Authentication Page Overview...19 Multifactor Setup and Usage...19 Field Definitions...19 The Home Page Layout The Corporate Administration Home Page...20 The ACHieve Access Accordion Menu...20 The Navigation Bar...21 The ACHieve Access User Profile Change Password, Forgot Password or Locked User ID...22 Change Multifactor Login Questions...23 Flexigrid Grid Layout and Usage The System Alerts Navigation Bar...24 Changing the Grid Display...25 SECTION 2: CORPORATE USERS Chapter 3: Corporate Administration High Level Overview ACHieve Access Corporate User Login...31 Add, Change or Delete Corporate Groups Overview for Adding and Defining Corporate Groups...32 Add a Corporate Group...33 Modify a Corporate Group...38 Delete a Corporate Group...39 Add, Change or Delete Corporate Users Add a Corporate User...41 Modify a Corporate User...47 Delete a Corporate User...47 Change the Status of a Corporate User...48 Reset an Invalid Password...49 Corporate Profile Approvals Corporate Profile Rules...50 Citizens Bank 2 February 2015

3 Approve/Reject Actions Pending Approvals...51 Delete Profile Approvals...52 Corporate Admin Dual Verification Dual Verification Events...52 Notification Formats...53 Chapter 4: Corporate Transactions Control Totals Control Total Add (Corporate User)...54 Modify Control Totals (Corporate User)...56 Delete Control Totals (Corporate User)...56 EPA (Electronic Payment Authorization) Add / Delete / Modify Dual Verification...58 EPA Add...59 EPA Modify...62 EPA Delete...62 EPA Verification Approve Confirmation...64 Deny Confirmation...64 Delete Confirmation...64 EPA Reject Decisioning Reject Decisioning (Corporate User)...66 Reject Verification Approve Reject Verification...69 Deny Confirmation...69 Delete Confirmation...69 Warehouse Warehouse Search (Originator Browse) (Corporate Customer)...71 ACHieve Access Warehouse (Account Search)...78 Activity Schedules (Inactive) Adding an Activity Schedule (Corporate User) (Available if turned on by Bank)...83 Modifying an Activity Schedule (Corporate User)...86 Chapter 5: Corporate Audit Reports Audit Reporting Editable User Preferences Generating ACHieve Access Audit Reports Sample of Corporate Audit Report (HTML)...93 Sample of Corporate Audit Report (PDF)...94 Citizens Bank 3 February 2015

4 Section 1: Overview Citizens Bank 4 February 2015

5 Chapter 1: Introduction The ACHieve Access module allows corporate originators and receivers of ACH transactions to access various types of data stored on the Bank ACH system via the Internet. How to Use This Manual At a high level, there are two sections of this manual. Section 1 provides a high level overview of the Product and provides tips for logging into ACHieve Access and navigation of the system and includes general rules that will be helpful in using ACHieve Access. Section 2 details the Corporate Customer section of ACHieve Access and details how the Corporate Administrator sets up Corporate Groups and Users and utilizes the various transactions available to the Corporate User. The following table was designed to help the user locate the information he or she needs to utilize ACHieve Access: Chapter or Section Information Discussed SECTION 1: OVERVIEW Chapter 1: Introduction Overview of Administrative Functions Overview of ACHieve Access Transactions Chapter 2: The ACHieve Access 4.3 Interface Overview and General Rules The ACHieve Access Login Page The ACHieve Access Multifactor Authentication The Home Page Layout The ACHieve Access User Profile Flexigrid Grid Layout and Usage SECTION 3: CORPORATE USERS Chapter 3 Corporate Administration High Level Overview Add, Change and Delete Corporate Groups Add, Change and Delete Corporate Users Corporate Profile Approvals Corporate Admin Dual Verification Chapter 4 Corporate Transactions Working with the ACHieve Access Transactions: Control Totals Electronic Payment Authorizations Warehouse Citizens Bank 5 February 2015

6 Chapter or Section Information Discussed Activity Schedules (inactive) Chapter 5: Corporate Audit Reports Audit Reporting Editable User Preferences Generating ACHieve Access Audit Reports Overview of ACHieve Access Administrative Functions Bank Administration The Corporate Administrator will need to determine what users can access the system and which of the features of ACHieve Access these users can utilize. Subsequent sections of this document define the requirements for each function. Control Totals For Corporate Customers, Control Totals are assigned at the Corporate Group level. Citizens Bank will assign transactions to the Corporate Customer, but then a Corporate Admin can assign these transactions at the Group level to limit access to users assigned to particular groups. Electronic Payment Authorization (EPA) To preemptively reduce your exposure to fraud, Citizens Bank administers and manages an ACH Debit Block service that automatically returns all ACH Debits, preventing them from posting to your account Citizens Bank s ACH Debit Filter service enables you to create, maintain and update Electronic Payment Authorizations (EPA) to filter and identify ACH Debit transactions that are approved to post to your account. Users can create, change, and delete Electronic Payment Authorizations for all accounts set up with ACH Debit Block Additionally, this service provides dual approval to mitigate fraud and reduce the costs and inefficiencies associated with inadvertently approving or rejecting ACH Debit payments Warehouse Since the warehouse functionality is Inquiry Only, the only security option to be defined for each user is whether they can utilize the Warehouse option for items in the warehouse. Access to warehouse items is assigned at the Corporate Group level. A Corporate Admin can assign this access at the Group level to limit access to users assigned to particular groups. Citizens Bank 6 February 2015

7 Activity Schedules (Inactive) The Bank Admin must define users can access Activity Schedules. For Corporate Customers, access to Activity Schedules is assigned at the Corporate Group level. The Bank Admin will have to assign Activity Schedules to the Corporate Customer, but then a Corporate Admin can assign this access at the Group level to limit access to users assigned to particular groups. System Access and Security The enhanced application security and entitlements offered via ACHieve Access enables organizations to control access to transaction details with customized User Groups. In addition to controlling access to transaction information, User Group entitlements can also be used to determine which users can perform various functions, which users receive notifications and which users can access and inquire on information. Getting Started: Each User must be entitled to access this application. Once entitled, users can access using their appropriate log in credentials. Each ACHieve Access user will have a unique ID and password that is used for login purposes and to track all activity that a user performs. Security information is maintained on each user s profile record that identifies what functions on ACHieve Access they can access and what data they can access on the ACH system. Audit Reporting (Available in the ACHieve Access GUI) The ACHieve Access Admin user has the ability to generate audit reports from inside the ACHieve Access GUI. After login into the system, Corporate Administrators can access the Reports link in the ACHieve Access accordion menu on the left side of the home page. When user clicks on the Reports link it will show Audit Report page where the user can set preferences and generate the Audit reports. Web audit reporting for Corporate Customers (Available in PDF or HTML format) The Corporate Admin will be able to generate reports for his corporate account only. Web audit reporting online editable user preferences Users can set their preferences to generate the reports. The Corporate Admin can set and save preferences for the Audit Report. This page contains Report Type (HTML, PDF), Report Order (Ascending, Descending), Activity Type (All, Add/Change/Delete) and Sort Fields. Notification Processes The ACHieve Access module can perform numerous types of notifications for the end user (based on the application) and for bank users (or administrators). Each application (or function, such as EPA) has a notification table where specific events are logged. For example, any time a transaction is rejected for No Authorization on File a record is written to the EPA Notification table. Notifications are controlled at the Administration level and can be assigned to each user as needed. Citizens Bank 7 February 2015

8 ACHieve Access Transactions Control Totals ACHieve Access 4.3 User Guide for Corporate Customers Overview Control Total Verification: Citizens Bank s ACH Control Total Verification feature provides an alternative method of entering File Control Totals for ACH Origination. Using this feature, users can submit approved transaction totals which will be used to verify the ACH file totals on the file received by the bank. If the file values received by Citizens Bank match the approved transaction totals, the file will be submitted for straight-through processing. If the file values received by Citizens Bank do not match the approved transaction totals, you will be notified of the exception and Citizens Bank will work with you to resolve the discrepancy. ACH Control Total Verification enables users to submit the approved transaction totals (Total Debit Dollar Amount and Total Credit Dollar Amount for ACH Origination files) directly into the Citizens Bank Treasury Online Portal This feature enables users to save time and dynamically manage ACH Origination files at the user's convenience. Electronic Payment Authorization (EPA) Overview Citizens Bank ACH Debit Filter service enables you to create, maintain and update Electronic Payment Authorizations (EPAs) to filter and identify ACH Debit transactions that are approved to post to your account. Users can create, change, and delete Electronic Payment Authorizations for all accounts set up with ACH Debit Block. Electronic Payment Authorizations identify ACH Debit transactions by Originator (Company Identification); however, the advanced capability of ACH Debit Filters enables you to further customize the filters using additional authorization criteria including: Single Payment Authorization Recurring Payment Authorization Fixed Dollar Amount Maximum Dollar Amount Authorization Expiration Date ACH Positive Pay: Citizens Bank s ACH Positive Pay service provides you with an additional opportunity to review ACH Debit transactions that have been rejected as a result of an ACH Debit Block and/or an ACH Debit Filter. Using this solution, you can review the transaction, decide if it should be paid or returned to the originating bank, and even create a new ACH Debit Filter to authorize future transactions. This new enhancement offers several key benefits to ensure your organization avoids the burden and costs associated with inadvertently rejecting ACH Debit payments. How it Works: Citizens Bank 8 February 2015

9 When Citizens Bank receives an ACH debit transaction for an account with an established ACH Debit Block, a query is performed against the ACH Debit Filters (Electronic Payment Authorizations) on file for that account. If the transaction meets the authorization criteria (as defined by the ACH Debit Filters on file), the transaction is posted to the account. If the transaction does not match the authorization criteria, Citizens Bank s ACH Positive Pay service will send notifications to designated users. Upon receipt of the notification, the user will have the opportunity to review the ACH debit transaction and decide if the transaction should be paid or if it should be returned to the originating bank. If the transaction is approved to proceed with payment, the user will have the opportunity to create a new ACH Debit Filer (Electronic Payment Authorization) to authorize future occurrences of these types of transactions. Benefits to Corporate Receiver: Allows the corporate to exercise more control over what entries are allowed to post. Provides real-time status information regarding what transactions have been rejected for no authorization record. The online decisioning feature will allow the receiver to authorize the transaction in the timeframe required before the entry is returned. Will provide online access to what authorization records are active, expired, and used. Provides real-time status information regarding the acceptance of the authorization record during the add process. This will ensure the receiver that the authorization record was added properly and is active. Reject Decisioning ACHieve Access receivers of ACH entries that have rejected for No Authorization On File or Non-qualified Authorization are notified via . Each detail transaction that has rejected for an account during the collection window will create a single notification. The following information about each detail reject is provided in the Reject Notification : Company ID Company Name Entry Description Effective Date Account Number Transit Routing Number Transaction code (Debit or credit) Individual Name Individual ID Amount Citizens Bank 9 February 2015

10 PEP+ PAR Number ACHieve Access 4.3 User Guide for Corporate Customers Reject Reason Either no authorization on file, or authorization present but item did not qualify. A message indicating when the entry is recollected and returned Once the receiver has reviewed this reject information, they can go in to ACHieve Access and perform decisioning on the reject. They will have three options: Accept (allows entry to post to their account). Refuse (item is returned). Pending (decision not known at this time). Decisioning can only be performed until the item has been recollected. When the user selects the Accept option, they are indicating the item should be allowed to post. When this reject item is recollected, the bank ACH system will re-route this transaction to the appropriate posting endpoint and will not look for, or use, any existing authorization records. During the acceptance process, the user is given the option to view (and potentially change) an existing authorization record (if one was present) to determine why the item rejected, and to make any appropriate modifications to allow future transactions to post. If the detail item rejected because no authorization record was located, the user is given the option to add an authorization record so that future transactions will not reject. It is important to note that any changes or additions to authorization records made during the acceptance session will only impact future transactions. If the user determines the entry should be returned, they will select the REFUSE option and the item is recollected and returned. If the user is unsure what action should be taken on the reject, they will select the PENDING status. This will allow them to browse only PENDING rejects if desired. At the appropriate recollection time, any detail rejects in a PENDING status will again be edited against the Electronic Authorization file. Citizens Bank 10 February 2015

11 EPA Dual Verification The use of Dual authorization/verification processing is an option for ACHieve Access EPA processing. Dual Verification is defined as a process by which both parties are in full agreement with the disposition of an item before it can be approved and released from the dual verification queue. Dual Verification can be required for EPA updates (adds, changes, and deletions), and for reject item decisioning actions (acceptance or refusal of rejects). Dual verification parameters are defined at the corporate group and individual corporate user levels. The way these parameters work together is as follows: Corporate Customer Dual Verification High Level Overview: Optional transaction amount limits can be applied to Corporate groups and/or individual Corporate users that will allow them to bypass dual approval processes when under a specified dollar amount. Both parties must be in complete agreement to approve a transaction. A user can not approve his/her own transactions. Corporate Group Level Dual Verification There are two levels for dual verification at the Corporate Group level. Please note that only a Level 2 Associate can approve an item. Level 1 Associate (Enter EPA transactions) Level 2 Associate (Enter EPA transactions and approve EPA the transactions of other Level 1 and Level 2 users) Additionally, dollar amount levels can be utilized as well as Associate levels. Maximum Dollar Amount Qualifying entry for less than or equal to the amount in this field will require NO VERIFICATION for a user of the listed Authorization Type. This applies to EPA Add only. Note: There are no entry threshold limits for the approval of EPA Adds. Level 1 and Level 2 users can enter any dollar amount when performing an EPA Add. The Maximum Dollar Amount threshold lists the specific amount a user can enter without any required verification, but a Level 2 Associate can approve an authorization of any dollar amount. Citizens Bank 11 February 2015

12 Example: A total of 3 users have been set up for authorization: User 1 is a LEVEL 1 user with a threshold of $1, User 2 is a LEVEL 2 user with a threshold of $1, User 3 is a LEVEL 2 user with a threshold of $5, If User 1 adds an authorization for $2,000.00, it is over his threshold and needs to be approved by one of the LEVEL 2 users (User 2 or User 3). If User 2 adds an authorization for $500.00, it is under his threshold and doesn t need approval. If User 3 adds an authorization for $10,000.00, it is over his threshold and User 2 would need to approve. Even though User 2 can only add new items up to $1,000 without requiring approval, he can approve items added by another user regardless of the dollar amount. The processes for performing EPA updates and Reject Decisioning are the same when Dual Verification is turned on, but several of the resulting screens are different and let the user know that their action is pending verification. How ACHieve Access Determines A User s Authorization Level Because there potentially could be situations where a ACHieve Access Corporate User could belong to multiple Corporate Groups with different Dual Verification levels, it is important to understand what level takes priority. The following examples are provided for clarity: Sample 1 User 1 is set to Level 1 Associate at the Corporate User level. User 1 is also in a Corporate group that is Level 2. (The User level settings override Group level settings so this User would be Level 1 Associate) Sample 2 User 2 is set to Level 2 Associate at the User Level. User 2 is also in a Corporate Group that is Level 1 (The User level settings override group level settings so this User would be Level 2 Associate) Sample 3 User 3 is set at Default to Group at the User level. He belongs to multiple Corporate Level Groups. One group is Level 1 Associate. Another group is Level 2 Associate with a dollar amount of $500. Another group is set at Level 2 Associate with a Dollar amount of $1000. (User 3 would default to the most powerful option: Level 2 with a Dollar amount of $1000 meaning that this user could decision all pending EPA transactions and could enter EPA transactions at up to $ without requiring Dual Verification of his entry.) Important: Please keep in mind that when utilizing EPA Dual Verification that there must be at least one Level 2 Associate available to decision pending EPA transactions. Citizens Bank 12 February 2015

13 Corporate User Level Corporate User Dual Authorization set up at the user level is only intended to override group options and the default setting at the user level is Group Default. There are three possible options for Corporate User Level Dual Verification: Default to Group use the Dual Verification setting designated on the Corporate Group to which this user belongs. Level 1 Associate (Enter EPA transactions) Level 2 Associate (Enter EPA transactions and approve EPA the transactions of other Level 1 and Level 2 users) Additionally, dollar amount levels can be utilized as well as Associate levels. Maximum Dollar Amount Qualifying entry for less than or equal to the amount in this field will require NO VERIFICATION for a user of the listed Authorization Type. This applies to EPA Add only. Warehouse Overview Warehouse Inquiry: Citizens Bank's ACH Warehouse Inquiry feature enables users to query Citizens Bank's ACH database for both originated and received ACH transactions. This feature provides access to additional transaction information including remittance details. Originators of ACH files can access any data they originated that resides on the Warehouse (primary and extended). Each file or batch processed by the originator is assigned an application name (such as PAYROLL) which is communicated to the originator. Access to warehouse transactions for Corporate Customers will be assigned by the Bank Admin. Once the Bank Admin has added Points/Collection Applications and Accounts these Point/CA/Account Numbers can be assigned to a Corporate Group. Bank Users will be able to browse all Point/CA/Account Numbers added by the Bank Admin using the Transaction Setup / Warehouse setup for Bank transactions. This is how ACHieve Access will determine what data any particular user can access. The browse sequence allows the user to access all files they have originated and then view information regarding each batch in the file. From the Batch Browse screen, the user is able to view information regarding each detail entry in the batch. From the Detail Browse screen, the user can view all details within the batch and then select one for inquiry. The Originator Browse functionality cannot be used to access batch and detail records that reside on the Extended Warehouse. The detail records can only be accessed using the Originator by Account Number warehouse option. Note: If the account number is known and specific information about a detail transaction is needed, the user should use the By Account Number option to access the detail most efficiently. Receivers of ACH entries may wish to inquire upon their items in the Warehouse (based on account number) via the ACHieve Access module. The profile records for the external users indicate what account numbers the users can access. In the ACHieve Access environment, warehouse inquiry options are divided into the following categories depending on whether the user is a receiver or an originator of ACH entries: Citizens Bank 13 February 2015

14 Originator Receiver ACHieve Access 4.3 User Guide for Corporate Customers Using browse technique or Using account number Using account number The ability for the corporate ACH originators (or receivers) to perform their own warehouse inquiry requests will benefit the corporate originator (or receiver) by eliminating the need to contact the financial institution to determine the status of an entry or file being originated or received. Additionally, information is available 24x7 for true self-servicibility. Activity Schedules (inactive) Overview Each year, hundreds of originating companies are asked to provide activity schedules (or file presentment schedules). Citizens Bank will setup and monitor activity schedules as a value-added service to their originating companies. The activity schedules provided by the originators may also be used to reduce the risk of processing an unexpected (or fraudulent) file. The ACHieve Access module is used as the vehicle for the setup and maintenance of activity schedules by the corporate originators. In addition to the setup and maintenance functions, ACHieve Access will also provide notification options for the originator when exceptions occur with their file presentment (for example, an unexpected file is received). Value Statement The ability for the corporate originator to setup and maintain their file presentment schedules via the ACHieve Access module will provide value to the corporate originator. Benefits to Corporate Originator: The originating company is more apt to provide schedule information via this vehicle. By providing this information to the bank, they ensure the bank knows when to expect their files and therefore may reduce the risk of the bank processing erroneous files. In the current processing environments, there are so many exceptions (because the information must be provided so far in advance) that many of these exceptions are not researched. For this reason, some banks are not even requiring their originators to provide presentment schedule information. File Monitoring Overview Originators of ACH files often call their originating bank after they have transmitted an ACH input file to determine the status of that file. ACHieve Access will allow the originator to receive electronic notification of their file status during various phases of processing. This electronic notification process will ensure the originators are notified immediately of any problems and reduce the number of inquiries received in the ACH Operations department. Files received for processing at banks will go through two main processing steps: Arrival and Collection. The arrival process reads the input file, identifies which Point the file belongs to, writes the input data to the required dataset name, and marks the file as arrived. The arrived status on the file ensures the file is collected in the next ACH window. During the collection process, the file is edited and written to the Warehouse. The standard edits performed for a collected file include: Batch and File Trailer Validation, Collection Application Recognition (if applicable), Duplicate File Editing (on both total and file header information), Risk Citizens Bank 14 February 2015

15 Edits, and Control Total Validation (if applicable). Based on the edit parameters defined on the ACH database the file (or batch) may be Processed, Suspended, or Rejected if any of edits fail. The File Monitoring feature of ACHieve Access allows the originator of the file to receive electronic notification of processing status information during the Arrival and/or Collection Processes. Notifications are sent via . The ACHieve Access File Monitoring feature is optional. If an originator chooses to use this facility, they have the option to receive a notification during only ASAP/Arrival processing, only Collection processing, or both. The File Monitoring notification process will work as follows: 1 The file is transmitted to the bank for processing. 2 The file is processed through the ACH ASAP module. 3 A notification is sent to the originator that indicates the file was arrived. 4 The file is collected into the ACH window. 5 A notification is sent to the originator that indicates the file (or application) was collected and provides the status of the file (or application) collection. VALUE STATEMENT The File Monitoring feature of ACHieve Access will provide value to the originating company. Benefits to Corporate Originator: Provides a timely notification when file is received at the bank. This will eliminate the need for the originator to contact the bank to verify the file was received. Citizens Bank 15 February 2015

16 Chapter 2: The ACHieve Access Interface Overview and General Rules Field Names, Mandatory Y N Indicator, Data Type, Maximum Length and Field Labels are controlled at the Bank Level. When the user does not put an appropriate response in a required field, an error or informational message will display next to the field or fields letting the user know to reenter the correct response or responses. The rules for ACHieve Access User Login, Passwords and Multifactor Authentication are maintained at the Bank Level. Special Characters In ACHieve Access the use of special characters is hard coded in the system and usage varies by field. As a general rule, fields that allow a data type of CHAR will allow most special characters to be utilized. Please note that two special characters that cannot be used in ACHieve Access at any time are the less than and greater than symbols < and >. The Cancel Button The Cancel Button will return the user to the previous screen. Please note that all information entered on the screen or form will be lost when the Cancel Button is selected. Browser Back, Forward and Refresh Buttons It is recommended that the ACHieve Access user not utilize the browser Back, Forward and Refresh buttons at any time. ACHieve Access allows some the use of the Internet Explorer Browser Back, and Forward buttons. But in most instances a message will display warning the user that this action will cause him to be logged out of ACHieve Access. The Refresh button will always cause the warning message to be displayed. However, it should be noted that the Cancel button in ACHieve Access can always be used to cancel out of the current action and return the user to the previous page. Citizens Bank 16 January 2015

17 The ACHieve Access Login Page The initial ACHieve Access User Login screen is shown below. Corporate users will need to enter the Organization Name in the Company ID field and their User ID in order to proceed. Once the user has entered the Company ID and User ID, click on the Next button. Citizens Bank 17 January 2015

18 Corporate users will need to enter their Temporary Password, New Password and Confirm New Password, click on the Next button. Field Definitions Organization Name The name of the Organization for the Corporate User. This field is required for Corporate Users and is called the Company ID when signing into the application. User ID This required field contains the ID of the Exchange User. By default this field is case sensitive. Temporary Password The password is sent directly to the user from the bank and by default this field is case sensitive. New Password The user creates a new password following the provided credentials on the login screen. Confirm New Password The user will re-enter their new password in this field to confirm change. Citizens Bank 18 January 2015

19 The ACHieve Access Multifactor Authentication Page Overview The ACHieve Access Multi-Factor Authentication allows the flexibility for a number of challenge questions to be set up to be chosen by each ACHieve Access user to associate personalized questions convenient for his or her login. Multifactor Setup and Usage The first time a user logs into ACHieve Access they will need to set up Security Questions and Answers that will be used in subsequent logins. Once the user enters the answers, press the Next button. Field Definitions Security Question (Response) This required field contains the answer the user set up for use during the login procedure. Citizens Bank 19 January 2015

20 The Home Page Layout The Home Page for the Corporate Customer will show any system alerts in the middle portion of the page. These alerts can be created and set at the Bank level. The menu that appears on the left side of the ACHieve Access will vary from user to user, depending on the groups to which that user has been assigned. The Corporate Administration Home Page The Corporate User Home Page The ACHieve Access Accordion Menu The main functions available to the user are available in a menu on the left side of screen which is available to the user at all times when working in the ACHieve Access GUI. This menu is an accordion menu, meaning that if the user selects one of the main menu items then the links under that item will drop down and display. Please note that if the user does not have access to a particular ACHieve Access feature or response, the menu for that feature will not display in the ACHieve Access menu on the home screen. Another useful feature of the ACHieve Access menu is that the user can always tell where they are in the ACHieve Access system by looking at this menu because the current section link will be a different color. Citizens Bank 20 January 2015

21 The Navigation Bar ACHieve Access 4.3 User Guide for Corporate Customers On the upper right side of all ACHieve Access pages is a navigation bar that allows the user to navigate to the home page from any part of the system by selecting the Home link. Additionally, the user can edit his or her profile by selecting the Profile link or logging out of the system by selecting the Logout link. Please note that all information entered on a page or form will be lost when the one of these buttons is selected and the user navigates away from the current page. Depending on the way the Bank s system administrator has set up the ACHieve Access system, the user s name may on the left side of the navigation bar. Citizens Bank 21 January 2015

22 The ACHieve Access User Profile The ACHieve Access user will be required to set up his user profile the first time he logs into the ACHieve Access system. After initial setup, he or she can edit this data at any time by accessing the Profile link in the navigation bar on the top right side of every ACHieve Access page. Change Password, Forgot Password or Locked User ID In the event the user has trouble logging in the user can click on the Trouble Logging In hyperlink. Citizens Bank 22 January 2015

23 Change Multifactor Login Questions Users can edit their security questions and answers at any time by selecting the Trouble Logging In link from the navigation bar. Citizens Bank 23 January 2015

24 Flexigrid Grid Layout and Usage Data is displayed in table/grid layouts in the ACHieve Access interface utilizing flexigrid technology. The flexigrid component utilized for ACHieve Access table displays is intuitive and includes features to: Search for records matching your supplied criteria (by first clicking the search icon). The ability to sort in either ascending or descending order by a selected column. The ability to hide and/or show columns to make optimum use of available space. The ability to navigate between pages using the navigation icons or jump straight to a particular page. Other features include: Resizable columns (height and width) Sortable column headers Toolbar Full Search capability The System Alerts Navigation Bar All tables in ACHieve Access will utilize the following navigation bar: Button / Label Description The magnifying glass button opens the search option when selected. The user can search for alerts by entering a portion of the Alert Message name. The dropdown allows the user to search by Alert Message, Alert Type, Alert Frequency or Alert Status. The number of items to view per page drop down label can be modified to view 10, 15, 20, 30 or 50 System Alerts per page. The back button allows the user to go back one page. For example if the user wanted to go from Page 4 to Page 3 he could click this button. The go to beginning button allows the user to go from whatever page he is on to the first page of System Alerts. This indicator shows what page the user is on at any particular time. Citizens Bank 24 January 2015

25 Button / Label Description The forward button allows the user to go forward one page. For example if the user wanted to go from Page 3 to Page 4 he could click this button. The go to last page button allows the user to go from whatever page he is on to the last page of System Alerts. The refresh button updates The status for all the System Alerts This label indicates the number of System Alerts that are being displayed on the page as the total number of System Alerts in ACHieve Access. Changing the Grid Display The following screen shows an example of a flexigrid used on the Bank User page. This is the default view. Every time the user goes to this page the columns will display in this predefined order. However, the user can modify this view while working with this data. Just keep in mind that any changes made to the table grid will be lost when the user navigates away from this page. Citizens Bank 25 January 2015

26 By clicking the down arrow that appears when moving the mouse over the column headers, the user can display a list of the possible columns. When this down arrow is selected, the list of columns is displayed. The user can then add or remove columns for this view by selecting or deselecting the checkbox next to the column name. The blank column header represents the radio button selector. If this column is removed then the grid will not allow selection of specific rows and will, in effect, make the grid read only. Besides adding and removing columns, the user can also change the sort of the grid by selecting the appropriate column label and clicking the left mouse button. In the sample below, you can see the up arrow indicator that shows that this row is sorted top down alphabetically. Citizens Bank 26 January 2015

27 By clicking in the Last Name column with the left mouse button the user can change the table grid sort order to be alphabetically bottom down starting with Z. In the example below you can see the arrow points down and the sort has changed from A, B, C to Z, Y, X. Another change the user can make is to move columns. Columns can be moved one column at a time by holding down the left mouse button to select the column heading and dragging it in the direction he would like to move the column. In the picture below, the Status column is being moved to the left of the First Name column. The blue arrow pointing to the left indicates the direction and location of the move. Once the move is made, the user could then choose to move this column another column and put it to the left of the Last Name column. In this way, the user could make multiple changes to the way the grid is sorted. Another change that can be made to a table grid is to resize a column or row. Simply select the space between two columns or rows with the mouse pointer and when the mouse icon changes to a T shape as in the picture below, hold down the left mouse button and drag in the direction you would like to resize. Citizens Bank 27 January 2015

28 In this example the user moved the mouse to the right and increased the size of the User ID column. Note: Modifications to the grid layout will change back to default when the user navigates away from the current page. At this time changes to the system grids will not be saved in ACHieve Access. Citizens Bank 28 January 2015

29 Section 2: Corporate Users Citizens Bank 29 January 2015

30 Chapter 3: Corporate Administration The Corporate Administration tab of the ACHieve Access Corporate Home Screen is where the corporate administrator can enter and modify information pertaining to the corporate organization, or to the corporate customers. The main functions of this section include: Add, Modify or Delete Corporate User Add, Modify or Delete Corporate Group Using Corporate Group Add or Modify, assign ACH transactions to the Corporate Groups. Citizens Bank 30 January 2015

31 High Level Overview ACHieve Access Corporate User Login Once a bank admin has built the corporate customer records and created an ID for the Corporate Admin users, the corporate customer is notified with the information needed to access ACHieve Access and complete the required set up of corporate groups and corporate users. Please note that by default, all user ID s and passwords are case sensitive. The default user ID and password should be entered using the proper case. It is always necessary for the corporate users to enter their Organization Name in the Company ID field and User ID on the ACHieve Access User Login page. These fields are required for corporate users. The ACHieve Access Multi-Factor Authentication product allows the flexibility for a number of challenge questions to be set up to be chosen by each ACHieve Access user to associate personalized questions convenient for their login. Once the Corporate Administrator is created, he or she can then proceed to the following steps: Set up the Corporate Groups that will be needed by Corporate Customer. Typically this would include at least one Administrative Group and one Non Administrative Group. Using the Corporate Group Add or Modify actions, assign ACH transactions to the Corporate Groups. Set up the Corporate Users and assign them to the appropriate groups. At a minimum, the Bank Admin will be required to set up the Corporation, one Admin Group and two Corporate Administrators assigned to the group. Additionally, the Bank Administrators will need to assign ACH transactions to the Corporation so these transactions can then be assigned at a Corporate Group level for Corporate Users, Citizens Bank 31 January 2015

32 Add, Change or Delete Corporate Groups Overview for Adding and Defining Corporate Groups Typically, two Corporate groups should be defined; a Corporate Administration group and a Corporate Non-Administration group. One is for Corporate users that can access the administrative functions and one for Corporate users that cannot access administrative functions but can perform actual transactions. These groups could be called: Corporate Admin Corporate General To edit and maintain Corporate Groups, from the Corporate User Home Page select the Corporate Group link under the Corporate Administration tab. The Corporate Administration Corporate Group page will display (below). From this page the Corporate Admin can add, delete and modify Corporate Groups. Note: For information on navigating in the display grid found on the Corporate Administration - Corporate Group page, refer to the Flexigrid Grid Layout and Usage section found earlier in this manual. ACHieve Access Corporate Administration Corporate Group Page Citizens Bank 32 January 2015

33 Add a Corporate Group There are two types of groups; an Admin group and for users who can set up and modify existing Corporate groups and who can view, create and modify the various ACHieve Access activities (Control Totals, EPA, Warehouse and Schedules) assigned to them and a Non Admin group for users who can only view, create and modify the various ACHieve Access activities assigned to them. Here are the steps to add a new Corporate Group to ACHieve Access: 1 To add a Corporate Group, from the Corporate Administration Corporate Group selection page select the Add button with the mouse. 2 The Corporate Administration Corporate Group (Group Information) page will display. 3 Enter the appropriate information in the various fields on this page. For more information on the fields available, see below: ACHieve Access Bank Administration Bank Group Add Page Citizens Bank 33 January 2015

34 The following fields are available for data entry when creating a new Corporate Group: Group Name This field contains the name of the Corporate Group. It is a required field. Is Admin This drop down list box indicates if the user is in a Non-Administrative or Administrative group. The default option is Non-Administrative. Important: Administrative groups are for power users. These users can add, modify and delete Corporate Users and Groups, and utilize ACHieve Access transactions. Primary Contact This field contains the name of the Primary Contact person for the Corporate Group. It is an optional field. Contact Address This field contains the address of the Primary Contact for the group. It is a required field. The address must be in the correct format utilizing sign and contain a three digit extension following a period such as.com or.org. Contact Phone Number This field contains the phone number of the Primary Contact for the group. It is an optional field. Address This field contains the address of the Primary Contact for the group. It is an optional field. City This field contains the City of the Primary Contact for the group. It is an optional field. State This field contains the State of the Primary Contact for the group. It is an optional field. Zip Code This field contains the Zip Code of the Primary Contact for the group. It is an optional field. Note: The Group Name and Contact Address are required fields. If these fields are not entered or not entered with valid information, the Bank Administrator will not be allowed to save the new Corporate Group to ACHieve Access. 4 Please note that the remaining tabs on this page (Users, Transactions, Dual Verification and Delete Reversal) can be done in any order. In this manual we will proceed through the tabs in the order they appear. Also note that the Reset button will reset information in the accordion tab that is open at the time the button is pressed. Information in other tabs will not be reset by this action. For example, in the screen above the Group Information is displayed. If the Reset button was selected on that page, it would undo any data added to this tab but would not make any changes to the Users, Transactions, Dual Verification or Deletes / Reversals tabs. Citizens Bank 34 January 2015

35 5 The Corporate Users must be assigned to at least one Corporate Group. To assign a new user to this Corporate Group, click on the Users label on the bottom of the Corporate Administration Corporate Group selection page. 6 The Assign Groups section of the page will display. Select the Add button to assign a user to this new group. Note: This step can be skipped if the Corporate Admin would rather assign users to Corporate Groups at the time of Corporate User creation. Only Corporate Users who have been previously added will be available to assign to this new group. 7 After selecting the Add button, the Select Users window will display. The Bank Admin can select the appropriate users by selecting the check box next to the User ID. Multiple users can be selected. 8 After selecting the appropriate user or users, click the Save button to proceed. The page will now display the selected users for this group (below): Click Reset to uncheck the users or Cancel to close this window. 9 The Corporate Admin can click the Add button to go back into the User List display to add additional users. Note: If Users were added to this new group in error, the Corporate Admin must cancel the Group Add and start over again. 10 To assign Transactions to this Corporate Group, select the Transactions tab. The Corporate Administration Corporate Group page will display. Citizens Bank 35 January 2015

36 11 From this screen the Corporate Admin can select the appropriate Transaction tab and checkbox and Add or Remove transactions from this group. In the example above the user has been assigned this Activity Schedule but the Corporate Admin could select the checkbox and remove this Activity Schedule. 12 For each transaction type, select the tab, select the checkbox next to the transaction to add and then select the Add button. As appropriate, repeat for each transaction type. 13 To unselect a transaction, select the checkbox next to the transaction and then click on the Remove button. On the screen above, the ACME PREMIUMS ACME-PREMIUMS schedule could be selected and removed from the group by selecting the checkbox and clicking on the Remove button. Note: Transactions must be set up for the corporation by the Bank Administrator before they can be added to a Corporate Group. Citizens Bank 36 January 2015

37 14 To set up Dual Verification for the Corporate Group, select the Dual Verification tab, displayed below: There are 2 valid values for the EPA: Authorization Type: field: Level 1 Associate Level 2 Associate Level 1: Associate is the default. Note: EPA Dual Verification is set up at the Corporate Customer Level (NONE or REQUIRED). If REQUIRED, the users are defined at the Corporate Group level. Corporate User Dual Authorization set-ups at the user level are only intended to override group options and the default setting at the user level is Group Default. Maximum Dollar Amount Qualifying entry for less than or equal to the amount in this field will require NO VERIFICATION for a user of the listed Authorization Type. This applies to EPA Add only. Note: There are no entry threshold limits for the approval of EPA Adds. Level 1 and Level 2 users can enter any dollar amount when performing an EPA Add. The Maximum Dollar Amount threshold lists the specific amount a user can enter without any required verification, but a Level 2 user can approve an authorization of any dollar amount. Example: A total of 3 users have been set up for authorization: User 1 is a LEVEL 1 user with a threshold of $1, User 2 is a LEVEL 2 user with a threshold of $1, User 3 is a LEVEL 2 user with a threshold of $5, If User 1 adds an authorization for $2,000.00, it is over his threshold and needs to be approved by one of the LEVEL 2 users (User 2 or User 3). If User 2 adds an authorization for $500.00, it is under his threshold and doesn t need approval. Citizens Bank 37 January 2015

38 If User 3 adds an authorization for $10,000.00, it is over his threshold and User 2 would need to approve. Even though User 2 can only add new items up to $1,000 without requiring approval, he can approve items added by another user regardless of the dollar amount. 15 Once the Corporate Admin is satisfied with the users assigned to this new group, he can click the Save button to add this Corporate Group to ACHieve Access or the Cancel button to cancel the creation of a new group and return to the previous screen. If Save is selected, the user should see a Group Added Successfully message display on the screen The Reset button will undo any actions done on this tab but will undo any information on the other tabs on this page, 16 If the Corporate Admin does not get the successful acknowledgement for adding the new group, then there must be issues with the group Information. Click on the Group Information link to reopen the Group Information display. 17 If there are fields or a field that was not entered correctly, messages next to the field will display the error (see portion of the page with errors displayed below). 18 Correct the errors and then click the Save button to save the new Corporate Group. Modify a Corporate Group To modify a Corporate Group, select radio button next to the Group you wish to modify and then select the Modify button from the Corporate Administration Corporate Group page. The Modify screen that displays and the process of editing field definitions and Corporate Users is identical to the information contained in the Add a Corporate Group section above with some minor differences: The Group Name field cannot be modified. The only way a Group Name can be changed is to delete and re-add the group to the system with a different Group Name. Citizens Bank 38 January 2015

39 Delete a Corporate Group ACHieve Access 4.3 User Guide for Corporate Customers To Delete a Corporate Group, select the radio button next to the group you wish to delete and then select the Delete button from the Corporate Administration Corporate Group page. A confirmation popup will display Click the OK button to confirm the deletion or the Cancel button if the deletion was done in error. A confirmation message will display on the page after a successful deletion. See the section of the screen shown below: Please note that if users were assigned to a group that is deleted, these users will lose the group rights that this group supplied and they may need to be assigned to another group. Citizens Bank 39 January 2015

40 Add, Change or Delete Corporate Users The corporate user who has admin rights can utilize the Corporate Administration Corporate User page for the following actions: Add a new Corporate User Delete a Corporate User Modify an existing Corporate User Change the status of a Corporate User Reset Invalid password tries for a Corporate User to 0 Note: For information on navigating in the display grid found on the Corporate Administration Corporate User page, refer to the Flexigrid Grid Layout and Usage section found earlier in this manual. Corporate Administration Corporate User Page Citizens Bank 40 January 2015

41 Add a Corporate User Typically, a corporate administrator would only set up corporate users after creating the appropriate Corporate Groups to assign to the users. There are two high level types of users; those who are in an admin group and can set up and modify existing Corporate groups and users and assign the various transactions to users as well as generate Audit Reports and who can administer the various ACHieve Access activities (Control Totals, EPA, Warehouse and Schedules) and those users in a non admin group who can only view, create and modify the various ACHieve Access activities. Corporate users can be further defined by his or Dual Verification levels for EPA transactions Here are the steps to add a new Corporate User to ACHieve Access: 1 To add a Corporate User, from the Corporate Administration Corporate User selection page select the Add button with the mouse. 2 The Corporate Administration Corporate User (User Information tab) page will display. 3 Enter the appropriate information in the various fields on this page. For more information on the fields available see below: The following fields are available for data entry when creating a new user: First Name This field contains the first name of the user. It is an optional field. Middle Initial Citizens Bank 41 January 2015

42 This field contains the middle initial of the user. It is an optional field. Last Name This field contains the last name of the user. It is a required field. User ID This field contains the User ID of the user. It is a required field. Typically the User ID is an easy to remember name that identifies the user but this depends on the needs and requirements of the specific institution. Address This field contains the address of the user. It is a required field. The address must be in the correct format utilizing sign and contain a three digit extension following a period such as.com or.org. Address This field contains the address of the user. It is an optional field. City This field contains the City of the user. It is an optional field. State This field contains the State of the user. It is an optional field. Zip Code This field contains the Zip Code of the user. It is an optional field. Note: The Last Name, User ID, and Address are required fields. If these fields are not entered or not entered with valid information, the Corporate Administrator will not be allowed to save the new Corporate User to ACHieve Access. 4 The Corporate User must be assigned to at least one Corporate Group. To assign the new user to a Corporate Group, click on the Assign Groups label on the bottom of the page. 5 The Assign Groups section of the page will display. Select the Add button to assign a group to this new user. Citizens Bank 42 January 2015

43 6 After selecting the Add button, the Select Groups window will display. The Corporate Admin can select the appropriate group by selecting the check box next to the Group Name. Multiple groups can be selected but at least one must be assigned to a new user. 7 After selecting the appropriate group or groups, click the Save button to proceed. The page will now display the selected group or groups for this user: Citizens Bank 43 January 2015

44 8 If the wrong group is selected, click the Group Information Remove button to remove the group. In the example page below, the user has been added to an Administrator group. Please note that you can assign a user to multiple groups but that the user must be assigned to at least one group. 9 Once all the information is entered, the screen below will display showing the Group or Groups that have been added. The user can remove any groups added in error by selecting the check box next to the Group and clicking the Remove button or can go click the Add button to go back into the Group display to add additional groups. 10 The Corporate Admin can then choose to assign notifications to this corporate user. To assign notifications to this user, click on the Notifications label on the bottom of the page. 11 The Notifications section of the page will display. Select the Add button to add notifications to this new user. 12 After selecting the Add button, the Select Notifications window will display. The Corporate Admin can select the appropriate Notifications by selecting the check box next to the Notification. Multiple notifications can be selected; depending on the corporate s procedures. Citizens Bank 44 January 2015

45 13 After selecting the appropriate notifications, click the Save button to proceed. The page will now display the selected notifications for this user: 14 If the wrong notification is selected, click the Notification Remove button to remove the notification. 15 The Corporate Admin can then choose to set up Dual Verification for this user. This tab will be available only if the Bank Admin turned on Dual Verification at the time this Organization was created. To set Dual Verification to this user, click on the Dual Verification label on the bottom of the page. 16 The Dual Verification section of the page will display. There are 3 valid values for the EPA: Authorization Type: field: Default to Group (Default setting) Level 1 Associate Level 2 Associate Citizens Bank 45 January 2015

46 Note: EPA Dual Verification is set up at the Corporate Customer Level (NONE or REQUIRED). If REQUIRED, the users are defined at the Corporate Group level. Corporate User Dual Authorization set-ups at the user level are only intended to override group options and the default setting at the user level is Group Default. Maximum Dollar Amount Qualifying entry for less than or equal to the amount in this field will require NO VERIFICATION for a user of the listed Authorization Type. This applies to EPA Add only. Note: There are no entry threshold limits for the approval of EPA Adds. Level 1 and Level 2 users can enter any dollar amount when performing an EPA Add. The Maximum Dollar Amount threshold lists the specific amount a user can enter without any required verification, but a Level 2 user can approve an authorization of any dollar amount. Example: A total of 3 users have been set up for authorization: User 1 is a LEVEL 1 user with a threshold of $1, User 2 is a LEVEL 2 user with a threshold of $1, User 3 is a LEVEL 2 user with a threshold of $5, If User 1 adds an authorization for $2,000.00, it is over his threshold and needs to be approved by one of the LEVEL 2 users (User 2 or User 3). If User 2 adds an authorization for $500.00, it is under his threshold and doesn t need approval. If User 3 adds an authorization for $10,000.00, it is over his threshold and User 2 would need to approve. Even though User 2 can only add new items up to $1,000 without requiring approval, he can approve items added by another user regardless of the dollar amount. 17 Once the Corporate Admin is satisfied with information on all the tabs for the customer, he can click the Save button to add this Corporate User to ACHieve Access or the Cancel button to cancel the creation of a new user and return to the previous screen. If Save is selected, the user should see a User Added Successfully message display on the screen 18 If the Corporate Admin does not get the successful acknowledgement for adding the new user, then there must be issues with the User Information. Click on the User Information link to reopen the User Information display. 19 If there are fields or a field that was not entered correctly, messages next to the field will display the error (see portion of the page with errors displayed below). 20 Correct the errors and then click the Save button to save the new Corporate User. Citizens Bank 46 January 2015

47 Modify a Corporate User ACHieve Access 4.3 User Guide for Corporate Customers To modify a Corporate User, select radio button next to the user you wish to modify and then select the Modify button from the Corporate Administration Corporate User page. The Modify screen that displays and the process of editing field definitions and Corporate Groups is identical to the information contained in the Add a Corporate User section above with some minor differences: The User ID field cannot be modified. The only way a User ID can be changed is to delete and re-add the user to the system with a different User ID. Delete a Corporate User To Delete a Corporate User, select radio button next to the user you wish to delete and then select the Delete button from the Corporate Administration Corporate User page. A confirmation popup will display: Citizens Bank 47 January 2015

48 Click the OK button to confirm the deletion or the Cancel button if the deletion was done in error. A confirmation message will display on the page after a successful deletion. See the section of the screen shown below: Change the Status of a Corporate User At times it will be necessary for Corporate Administrators to change the status of a Corporate User. For example, a user may not log into ACHieve Access for a long period of time and his or her account may become inactive.. The Corporate Administrator can change a Corporate User s status by going to the Corporate Administration - Corporate User page for the appropriate Corporation and selecting the Status hyperlink. In the example below, the user would select the InActive link with the mouse to change the status. (This process will be the same to change an Active user to Inactive ). The following popup will display: From this popup, the Corporate Admin can select the Enable User checkbox and click the Save button to change the Corporate User s status back to Active. Citizens Bank 48 January 2015

49 A message will display and the user Status will change to Active. Reset an Invalid Password ACHieve Access 4.3 User Guide for Corporate Customers There will be times where a user will enter the wrong password multiple times and will need to be reset. To reset an invalid password, please use the Trouble Logging In link: 1 Use the I forgot my Password radio dial, select Next 2 Enter your Company ID and User ID, select Next 3 You will need to answer a challenge question, select Next Citizens Bank 49 January 2015

50 4 After properly answering the challenge question the user will receive a confirmation that a temporary password is being ed to the user. 5 The Corporate User can now log in by entering this temporary password and then entering a new password once logged into ACHieve Access. Corporate Profile Approvals Corporate Administrators for all Corporate Customers who utilize Corporate Admin Dual Authorization will be able to use the Profile Approval page to View, Approve, Reject or Delete actions pending approval by selecting the Pending Approvals link on the Corporate Administration accordion menu. This page will display Corporate User and Corporate Group records that are pending, approved or rejected. Corporate Profile Rules Corporate Admins will be able to delete actions Pending approval that he or she originally initiated. So if a Corporate Admin were to delete a Corporate User by mistake he can undo this mistake by deleting the action from the Profile Approval queue, assuming it has not yet been acted upon by another Admin. Citizens Bank 50 January 2015

51 Corporate Admins cannot Approve or Reject their own actions awaiting approval. Approve and Reject actions can only be performed by a Corporate Admin who did not initiate the profile change. Corporate Admins can view all Pending, Rejected and Approved Profile Actions that remain on the database. Corporate Groups or Corporate Users that are in a Pending state will not be accessible for use in ACHieve Access Approve/Reject Actions Pending Approvals 1 To approve or reject an action Pending Approval, from the Profile Approvals menu select the radio button next to the action pending approval. 2 Select the radio button by the appropriate action and click the Approve/Reject button. Citizens Bank 51 January 2015

52 3 The Pending Approval action will display: ACHieve Access 4.3 User Guide for Corporate Customers 4 Select the appropriate button to perform an Approval/Rejection or Cancel to leave the approval as Pending. 5 If an action is made, a message will display: Delete Profile Approvals 1 To delete an action Pending Approval, select the radio button next to the pending item. 2 Click on the Delete button. A message will display: 3 To proceed with the deletion, click OK. A confirmation message will display on the top of the page indicating that the deletion was successful. To cancel the deletion, select the Cancel button. Corporate Admin Dual Verification Dual Verification Events Profile Change Notification - Dual Verification Profile Change Notification - Dual Verification Citizens Bank 52 January 2015

53 Profile Change Approver Action Notification - Dual Verification Notification Formats An notification for each notification type will be sent to each System Administrator any time one of the above events occur requesting action. Citizens Bank 53 January 2015

54 Chapter 4: Corporate Transactions Control Totals Control Total Add (Corporate User) The Control Total Add option is selected when it is necessary for an originator to enter Control Totals for a file he or she is submitting to his bank for processing. The Control Total profile records identify which Points and/or Collection Applications for which the user can add (and maintain) Control Totals. Each Point or Collection Application is assigned an Application Name. The application name is communicated to the user so they know which one to select based on the file (or batches) they are submitting for processing. When adding Control Totals, the user must enter the Application Name and the Debit and Credit Amounts. Three optional values that can be entered and used during the Control Total matching process include Entry/Addenda Count (or just entry count), File ID Modifier, and Hash Total. The Control Total profile records will identify what values are required for each application name. The user will not be allowed to enter Control Total information that is not required (Hash Total, for example). Important: In order for a Control Total to be available for use in ACHieve Access by a Corporate User, it must be set up by a Bank Admin via the Home Page under Corporate Setup/Control Totals. Additionally, the Corporate User must be assigned to a Corporate Group that contains the appropriate transactions. This Corporate Group can be set up by either a Bank Admin or a Corporate Admin. Note: For information on navigating in the display grid found on the Corporate Setup page, refer to the Flexigrid Grid Layout and Usage section found earlier in this manual. 1 On the main accordion menu, go to Control Totals and select the Control Totals link. The Control Totals page will display: Citizens Bank 54 January 2015

55 2 Select the Add button to add a new Control Total. The Add Control Total page will display: 3 From this page, the user can browse and select any Control Total previously added to ACHieve Access for the Corporate Customer. From the Drop down list box select the appropriate Application Name. 4 The Add Control Total page will display. Depending on how the Control Total was set up, three to six fields will display. Three fields (Application Name, Credit Amount, Debit Amount) are required and will always display. The other fields (Entry/Addenda, File ID Modifier and Hash Total) will display when previously set up. The example below shows all six fields. 5 Enter the information for this Control Total. All fields that display are required. The fields are defined below: Application Name This field shows Control Total entries only for a specific application. This name contains the Point and CA / CA Type. The user can choose which Application Name by selecting the appropriate from the drop down list. Credit Amount Credit amount of the file (or batches). Enter the dollar amount here. This field is required, but for zero dollar credits the default of 0.00 can be used. Citizens Bank 55 January 2015

56 Debit Amount ACHieve Access 4.3 User Guide for Corporate Customers Debit amount of file (or batch). Enter the dollar amount here. This field is required, but for zero dollar debits the default of 0.00 can be used. Entry or Entry/Addenda Count The Entry count of file (or entry and addenda count). If this field displays it is required. File ID Modifier The file id modifier from file header. If this field displays it is required. Hash Total The hash total of the file (or batch). If this field displays it is required. 6 Once the appropriate information is entered, select the Save button with the mouse. An Added Successfully message will display and the Control Total will be added to the Control Totals page. Modify Control Totals (Corporate User) On the main accordion menu, go to Control Totals and select the Control Totals link. The Control Totals page will display Once the user has located the Control Total entry they are searching for, he or she can click the Modify button next to the Control Total on the browse screen. Only one Control Total entry can be modified at a time. When the user selects the Modify button, the Control Total Modify screen is displayed. The fields on the Control Total that can be changed are displayed. These fields include Credit Amount, Debit Amount, Entry/Addenda Count, File ID Modifier, and Hash Total. The Application Name cannot be modified. Once the appropriate changes have been made on this screen, the user can click on the Save button. If the user wishes to back out the changes they have made and return to the Control Totals page, click the Cancel button. The Reset button will undo any changes made during the modification. Note: Once the Save button is clicked, the Control Total entry is changed. The entry would have to be changed again to return it to its previous values. Delete Control Totals (Corporate User) To delete a Control Total and no longer use it to match to an item on the Bank ACH system for this Corporate User, select the radio button next to the item to be deleted and select the Delete button. The user will be prompted to accept or cancel the deletion. Click OK to delete or Cancel to keep the transaction on ACHieve Access. Important: The record status of the Control Total must be UNMATCHED to allow a deletion. Citizens Bank 56 January 2015

57 EPA (Electronic Payment Authorization) Add / Delete / Modify The Electronic Payment Authorization module (EPA) was designed to provide receivers of electronic ACH entries a means to specifically authorize what transactions can post to their account. If an ACH entry is received for posting to an EPA account and the required Electronic Authorization record is not present at the time of collection, the detail entry is rejected and potentially returned. In most of the current EPA processing environments, the ACH Operations staff is responsible for accepting the authorization details from the receiver over the telephone and manually adding the Electronic Authorization record to the Bank ACH system. There are a number of risk issues inherent to this process: How can the bank ACH operations personnel accepting the phone call authenticate that the person providing the transaction/authorization detail is authorized to do so? If the authorization information is misinterpreted, or the authorization record is added incorrectly to the Bank ACH system and an invalid debit transaction is allowed to post to the account, the receiving bank may become liable for crediting those funds back to the receiver. There is normally a very narrow window of opportunity to add an authorization record for an entry that has rejected for no authorization on file prior to its recollection and return. This results in entries being returned that the receiver may actually want to accept. In addition to expanding the functionality of this module, the usage of the ACHieve Access module at the receiving bank will eliminate the manual efforts and risk associated with the bank personnel adding the authorization records online to the ACH Electronic Authorization Master file. The following components were developed as part of the ACHieve Access EPA functionality: The ability for the receiver (or account holder) to add their own Electronic Authorization records via the Internet. The ability for the receiver (or account holder) to query their authorization records using a number of search criteria. Numerous notification options including notification of any entries collected that were rejected for no authorization on file, Reject was refused via Exchange (to be retired), and a variety of other notifications (please refer to the Notification Process section of this document for a complete list of EPA notification options). The ability to perform online decisioning of detail rejects. Citizens Bank 57 January 2015

58 Dual Verification In ACHieve Access, Dual authorization/verification processing is an option for EPA. Dual Verification is defined as a process by which both parties are in full agreement with the disposition of an item before it can be approved and released from the dual verification queue. Dual verification parameters are defined at the organization, corporate group, and individual user levels. At the corporate organizational level, an option is selected by the bank to turn dual verification on or off for the corporate client. Once turned on, the client is allowed to modify existing corporate users dual verification options to assign a user dual verification level, maximum dollar level and notification option for EPA dual verification activities. Optional transaction amount limits can be applied to individual users that will allow them to bypass dual approval processes. Both parties must be in complete agreement to approve a transaction A user will not be able to approve their own transactions Dual Verification Levels Note: EPA Dual Verification is set up at the Corporate level (NONE or REQUIRED). If REQUIRED, the users are defined at the Corporate Group level. Corporate User Dual Authorization set-ups at the user level are only intended to override group options and the default setting at the user level is Group Default. Here is an example of how the Group and User levels work: SAMPLE 1 User 1 is Level 1 at the User level. He is in a Corporate group that is Level 2. (User level settings override group level settings so this User would be Level 1) SAMPLE 2 User 2 is Level 2 at the User Level. She is in a Corporate Group that is Level 1 (User level settings override group level settings so this User would be Level 2) SAMPLE 3 User 3 is Default to Group at the user level. He belongs to multiple Corporate Level Groups. One group is Level 1. Another is Level 2 with a dollar amount of $500. Another is a Level 2 with a Dollar amount of $1000. (User 3 would default to the most powerful option: Level 2 with a Dollar amount of $1000) Maximum Dollar Amount Maximum Dollar Amount Qualifying entry for less than or equal to the amount in this field will require NO VERIFICATION for a user of the listed Authorization Type. This applies to EPA Add only. Note: There are no entry threshold limits for the approval of EPA Adds. Level 1 and Level 2 users can enter any dollar amount when performing an EPA Add. The Maximum Dollar Amount threshold lists the specific amount a user can enter without any required verification, but a Level 2 user can approve an authorization of any dollar amount. Example: A total of 3 users have been set up for authorization: User 1 is a LEVEL 1 user with a threshold of $1, User 2 is a LEVEL 2 user with a threshold of $1, User 3 is a LEVEL 2 user with a threshold of $5, Citizens Bank 58 January 2015

59 If User 1 adds an authorization for $2,000.00, it is over his threshold and needs to be approved by one of the LEVEL 2 users (User 2 or User 3). If User 2 adds an authorization for $500.00, it is under his threshold and doesn t need approval. If User 3 adds an authorization for $10,000.00, it is over his threshold and User 2 would need to approve. Even though User 2 can only add new items up to $1,000 without requiring approval, he can approve items added by another user regardless of the dollar amount. EPA Add The Electronic Payment Authorization Add option is selected from the Main menu when the receiver wishes to add an electronic authorization record to authorize future transactions to their account. Got to EPA and then select EPA from the sub menu. The following steps describe the process of adding an EPA. Please Note: The Bank Admin must add transactions for use with EPA by going to Bank Administration / Transaction Setup / EPA to select the T/R, Account Number and Transaction Type of the EPAs to be set up. Then the Bank Admin or Corporate Admin can assign these EPA transactions to a Corporate Group for use by the Corporate User. Once set up, the Corporate User can then add an electronic authorization record to authorize future transactions to their account. 1 Select the EPA/EPA option from ACHieve Access Corporate User Main Menu on the left side of the Home Page. The EPA Information page will display: Note: For information on navigating in the display grid found on the EPA Information page, refer to the Flexigrid Grid Layout and Usage section found earlier in this manual. The following column headers are used for the EPAs listed on this page: Account Number account number selected for the add Authorization Start Date begin date entered by the user Authorization End Date end date entered by the user. Maximum Amount amount entered (will be 0.00 of Specific Amount used) Specific Amount amount entered (will be 0.00 of Maximum Amount used) Citizens Bank 59 January 2015

60 Transaction Type mapped from the account type on the profile record for this account and the debit/credit option selected Company Name value entered by the user (if required) Company ID value entered by the user (if required) Reference Number value entered by the user (if required) No of Transactions number entered (left blank for unlimited number) Operator ID This field is not used at this time. Status Active or Expired 1 The EPA Information records identify what accounts to which each user is authorized to add authorization records. Select the Add button to add an EPA. 2 Select the Account Number from the drop down list box. Citizens Bank 60 January 2015

61 3 Once the Account Number range has been selected, the other required fields will display on the page. Select the Authorization Start Date and Authorization End Date. The Start Date will default to today s date and must be equal or greater than Today s date. The fields on this screen are defined below: Account Number The Account Number of the EPA item. (Required) Authorization Start Date The date the authorization will become active, pre-filled with the current date unable to add with a stale date. (Required) Authorization End Date The date the authorization record will expire or is considered inactive. (Required) Amount Must choose Maximum or Specific Amount and enter dollar amount. Required. Maximum Amount the maximum amount of the transaction(s) that can be authorized using this authorization record. or Specific Amount the specific amount of the transaction(s) that can be authorized using this authorization record. Transaction Type Must be Debit or Credit. (Required) (Defaults to Debit) Number of Transactions to be Accepted The date the authorization record will expire or is considered inactive. (Required) (Default is Unlimited) Single Use - To authorize only a single transaction, this value should be set to 001. Specific Number of Transactions Enter the specific number of Transactions that should be authorized. For example, if the user wants to authorize ten transactions, this value should be set to 010. Unlimited To indicate that an unlimited number of transactions should be authorized, this value should be left blank. Company ID The Company ID of the entity originating the payment. Note: This field is optional. The user can only enter data in this field if the ACH process application associated with the account indicates Company ID is used when matching incoming ACH payments to their associated authorization records. If the Company ID is not used it will not display on the page. Company Name The company name of the entity originating the payment (Optional) Citizens Bank 61 January 2015

62 Reference Number Reference number to be contained within the Individual ID field of the incoming transaction s detail record. Note: This field is optional. The user can only enter data in this field if the ACH process application associated with the account indicates reference number is used when matching incoming ACH payments to their associated authorization records. 4 Select the appropriate Transaction Type. 5 Enter the number of transactions that should be accepted for this EPA. The default is blank (unlimited use). 6 Optionally, enter the Company Name. 7 Click the Save button to save the new EPA item or Cancel to cancel and return to the EPA Information page. The Reset button will undo any information added but leave the user on the page to reenter information. 8 If the EPA is correctly entered and the Save button selected, a confirmation message will display and the EPA will be added for the bank. EPA Modify The steps for modifying an EPA transaction are the same as those to Add a new EPA with the following exceptions: The Account Number field is locked and cannot be edited. The Transaction Type field is locked and cannot be edited. The Company ID (if present) cannot be edited. Once the user has made appropriate changes, select the Save button to save the modification or Cancel to undo and return to the previous screen. EPA Delete Select the radio button next to the item to be deleted and select the Delete button. The user will be prompted to accept or cancel the deletion. Click OK to delete or Cancel to keep the EPA transaction on ACHieve Access. Citizens Bank 62 January 2015

63 EPA Verification From the EPA Verification page, the user can select the appropriate EAs to Approve, Deny or Delete. This screen can be accessed from the ACHieve Access Corporate Home Page by selecting the EPA/EPA Verification link on the Main Menu. There are several rules that should be emphasized: Banks users will not be able to perform dual verification processing (unless they are emulating a corporate user). The user will not be able to approve or deny their transactions. The Approve Selected and Deny Selected buttons will not be available to the user when the transaction selected is one that he or she completed and is awaiting a second confirmation. A user will only be able to delete their transactions. The Delete Selected button was designed to allow users to delete Authorizations that were inadvertently added and need to be removed from the queue. The Delete Selected button will not be available to the Level 2 user verifying a transaction completed by a Level 1 user. After the user selects the authorization and clicks the appropriate button, a confirmation window will display. See the examples below for the process of approving, denying or deleting an item. Citizens Bank 63 January 2015

64 Approve Confirmation After choosing the Approve button, a confirmation window will display. The user can select OK to approve or Cancel to cancel the approval. When the user chooses to confirm the approval, an EPA Approved Successfully message confirmation will indicate that the record was approved. Deny Confirmation After choosing the Deny Selected button, a confirmation window will display. The user can select OK to accept the deny action or Cancel to cancel the deny action. When the user chooses to confirm the denial, it is required that deny comments be entered into the free text Comments box. Then the user can proceed by selecting the Deny Selected button or select one of the available links. Delete Confirmation After choosing the Delete button, a confirmation window will display. The user can select OK to approve or Cancel to cancel the deletion. When the user chooses to confirm the deletion, an EPA deleted Successfully message confirmation will indicate that the record was deleted. Citizens Bank 64 January 2015

65 EPA Reject Decisioning ACHieve Access receivers of ACH entries that have rejected for No Authorization On File or Non-qualified Authorization can be set up in ACHieve Access to be notified via . Each detail transaction that has rejected for an account during the collection window will create a single notification. The following information about each detail reject is provided in the Reject Notification : Company ID Company Name Entry Description Effective Date Account Number Transit Routing Number Transaction code (Debit or credit) Individual Name Individual ID Amount PEP+ PAR Number Reject Reason Either no authorization on file, or authorization present but item did not qualify. A message indicating when the entry is recollected and returned Once the receiver has reviewed this reject information, they can go in to ACHieve Access and perform decisioning on the reject. They will have three options: Accept (allows entry to post to their account). Refuse (item is returned). Pending (decision not known at this time). Decisioning can only be performed until the item has been recollected. When the user selects the Accept option, they are indicating the item should be allowed to post to the customer s account and the bank s posting system. When this reject item is recollected, the Bank ACH system will re-route this transaction to the appropriate posting endpoint and will not look for, or use, any existing authorization records. During the acceptance process, the user is given the option to view (and potentially change) an existing authorization record (if one was present) to determine why the item rejected, and to make any appropriate modifications to allow future transactions to post. If the detail item rejected because no authorization record was located, the user is given the option to add an authorization record so that future transactions will not reject. It is important to note that any changes or additions to authorization records made during the acceptance session will only impact future transactions. If the user determines the entry should be returned, they will select the REFUSE option and the item is recollected and returned. If the user is unsure what action should be taken on the reject, they will select the PENDING status. This will allow them to browse only PENDING rejects if desired. At the appropriate recollection time, any detail rejects in a PENDING status will again be edited against the Electronic Authorization file. Citizens Bank 65 January 2015

66 Reject Decisioning (Corporate User) ACHieve Access 4.3 User Guide for Corporate Customers 1 To perform EPA Reject Decisioning, the Corporate user will select the EPA/Reject option from the ACHieve Access Main Menu. The Detail Reject Decision page is displayed: Note: For information on navigating in the display grid found on the Reject Decision page, refer to the Flexigrid Grid Layout and Usage section found earlier in this manual. 1 If the receiver determines that the selected Detail Reject should be returned, he can click on the Refuse selected selection in the list box. This will cause the entry to be returned. The entry will remain on the Decisioning screen until recollection has occurred. The user may change the decision to Accept selected or Pending selected at any time prior to recollection. 2 If the receiver determines that the detail entry should be accepted (posted to their account in the banks posting system), select the Accept selection in the list box on the Accept selected selection in the list box. The response to this acceptance will depend on why the detail item was rejected during collection (no authorization record located, or an authorization was located but the detail collected did not match the authorization data properly). 3 If the user makes a mistake, it is also possible to change a Detail Reject back to Pending by Selecting the Pending selected button (prior to recollection). 4 If the collected item matched to an authorization record on file (based on key data), a screen is displayed that indicates the item is posted to the account and will provide the user an opportunity to perform an inquiry on the existing authorization record. 5 If the Transaction accepted did not have an Authorization Record on file, a message will display and the user will have the option to add a new Authorization Record that can be used to authorize Future transactions: Citizens Bank 66 January 2015

67 6 Select the Add EPA Record button to add a new Authorization Record: 7 The EPA Information page will display and the user will follow the same rules as he would follow for an EPA Modify instructions. Note: If no action is made on an item, the item will be treated the same as a refused item. Citizens Bank 67 January 2015

68 Reject Verification From the EPA Reject Verification page, the user can select the appropriate EAs to Approve, Deny or Delete. This screen can be accessed from the ACHieve Access Corporate Home Page by selecting the EPA/EPA Verification link on the ACHieve Access Corporate User Main Menu. There are several rules that should be emphasized: Banks users will not be able to perform EA reject dual verification processing (unless they are emulating a corporate user). A user will not be able to approve or deny his or her transactions. The Approve and Deny buttons will not be available to the user when the transaction selected is one that he or she completed and is awaiting a second confirmation. A user will only be able to delete his or her transactions. The Delete button was designed to allow users to delete Reject Authorizations that were inadvertently added and need to be removed from the queue. The Delete button will not be available to any user who has selected another user s record. After the user selects the authorization and clicks the appropriate button, a confirmation window will display. See the examples below for the process of approving, denying or deleting an item. Citizens Bank 68 January 2015

69 Approve Reject Verification After choosing the Approve button, a confirmation window will display. The user can select OK to approve or Cancel to cancel the approval. When the user chooses to confirm the approval, an EPA Approved Successfully message confirmation will indicate that the record was approved. Deny Confirmation After choosing the Deny button, a confirmation window will display. The user can select OK to accept the deny action or Cancel to cancel the deny action. When the user chooses to confirm the denial, it is required that deny comments be entered into the free text Comments box. Then the user can proceed by selecting the Deny Selected button or select one of the available links. Delete Confirmation After choosing the Delete button, a confirmation window will display. The user can select OK to approve or Cancel to cancel the deletion. When the user chooses to confirm the deletion, an EPA deleted Successfully message confirmation will indicate that the record was deleted. Citizens Bank 69 January 2015

70 Warehouse Financial Institutions that process ACH payments (originate, receive, or both) receive a number of inquiries on a daily basis regarding the status of files, batches, and most frequently, detail transactions. The ACHieve Access module enables both originators and receivers of ACH entries to access their data on the ACH database via an Internet interface. Financial Institutions may also allow their internal users (such as Call Center and Branch personnel) to use ACHieve Access as a user-friendly inquiry tool into the warehouse. Allowing warehouse access via ACHieve Access to a myriad of end users will decrease the number of inquiries handled by the ACH Operations department. Originators of ACH files can access any data they originated that resides on the warehouse (primary and extended). Each file or batch processed by the originator is assigned an application name (such as PAYROLL) which is communicated to the originator. Access to warehouse transactions for Corporate Customers will be assigned by the Bank Admin. Once the Bank Admin has added Points/Collection Applications and Accounts these Point/CA/Account Numbers can be assigned to a Corporate Group. Bank Users will be able to browse all Point/CA/Account Numbers added by the Bank Admin using the Transaction Setup / Warehouse setup for Bank transactions. This is how ACHieve Access will determine what data any particular user can access. The browse sequence allows the user to access all files they have originated and then view information regarding each batch in the file. From the Batch Browse screen, the user is able to view information regarding each detail entry in the batch. From the Detail Browse screen, the user can view all details within the batch and then select one for inquiry. The Originator Browse functionality cannot be used to access batch and detail records that reside on the Extended Warehouse. The detail records can only be accessed using the Originator by Account Number warehouse option. Note: If the account number is known and specific information about a detail transaction is needed, the user should use the By Account Number option to access the detail most efficiently. Receivers of ACH entries may wish to inquire upon their items in the warehouse (based on account number) via the ACHieve Access module. Any internal bank users that are performing research on a specific transaction could also use the Account Search option. The profile records for the external users indicate what account numbers the users can access In the ACHieve Access environment, warehouse inquiry options are divided into the following categories depending on whether the ACHieve Access user is a receiver or an originator of ACH entries: Originator Using browse technique or Using account number Receiver Using account number Note: Warehouse inquiry functionality will not include the ability for the customers to view return items in the warehouse. Note: Before a Corporate User can browse warehouse transactions the Bank Admin should have added Points/Collection Applications and Accounts via the Corporate Setup / Transaction Add link from the Bank Administration menu. From the Corporate ACHieve Access Main Menu, the user will select the Warehouse option. Two options are available: Originator Browse Account Search Citizens Bank 70 January 2015

71 Warehouse Search (Originator Browse) (Corporate Customer) 1 Select the Originator Browse option from the Warehouse option on the ACHieve Access main menu on the left side of the home page. 2 The ACHieve Access Warehouse Search page will display. 3 Select the Application Name from the drop down list box. 4 Select the File Status. The options are All (default), Deleted, Normal, Rejected or In Progress. 5 Optionally, the user can further limit the search by selecting the Date File Processed date range. Use the Calendar Option tool to select both a From and a To Date. 6 Select the Search button to initiate the search. 7 The list of Files found will display under the File Browse section and will allow for a search on batches under the selected file: Note: For information on navigating in the display grids found on the ACHieve Access Warehouse Search page, refer to the Flexigrid Grid Layout and Usage section found earlier in this manual. Citizens Bank 71 January 2015

72 The Warehouse File Browse screen displays the following data fields for each of the files selected (based on the delimiters entered on the previous screen): Immediate Destination (pos of collected file header) Immediate Destination Name (pos of collected file header) Immediate Origin (pos of collected file header) Immediate Origin Name (pos of collected file header) File Creation Date (pos of collected file header) File Creation Time (pos of collected file header) File ID Modifier (pos. 34 of collected file header) Entry/Addenda Count (pos of collected file trailer) Total Credit Amount (pos of collected file trailer) Total Debit Amount (pos of collected file header) Date Processed by PEP+ (warehouse date of collection) Time Processed by PEP+ (warehouse time of collection) PEP+ File Number (PEP+ Assigned File Number) Status (warehouse file status) 8 Select the radio button next to the batch and press the Batch Browse button to browse the selected batch. The batches returned will display on the screen in the Batch Browse section below: The following information about each batch is displayed in the Batch Browse portion of this screen: Batch Number (pos of collected batch header record) Company Name/IAT Indicator (pos of collected batch header record) Company ID/Originator ID (pos of collected batch header record) Entry Description (pos of collected batch header record) Standard Entry Class Code (pos of collected batch header record) Citizens Bank 72 January 2015

73 Effective Date (pos of collected batch header record) Date Processed (date collected by PEP+) Time Processed (time collected by PEP+) Status (warehouse batch status) Credit Amount (pos of collected batch trailer record) Debit Amount (pos of collected batch trailer record) Entry/Addenda Count (pos of collected batch trailer record) Entry Hash (pos of collected batch trailer record) 9 Select the radio button next to the appropriate Batch Number and select the Detail Browse button to perform a Detail Browse search. 10 The items will display: The following information about each detail is displayed on the Detail Browse portion of the screen: Transaction Type (Debit or Credit) Transit Routing Number (or GO/RDFI Identification for IAT transactions) Account Number Dollar Amount Individual ID (only for non-iat transactions) Individual Name (only for non-iat transactions) Detail Discretionary Data (only for non-iat transactions) GO OFAC Screening Indicator (only for IAT transactions) Secondary OFAC Screening Indicator (only for IAT transactions) PAR Number Citizens Bank 73 January 2015

74 11 To show the item details, select the Show Item Details button and select the radio button next to the appropriate item 12 The Warehouse Detail Inquiry screen will display: 13 The user can use the scroll bar on the left side of the page to scroll through the items on this page. On the example above, the page has information has been combined to display on one page. 14 When the user is finished with this page, he or she can select the Cancel button at the bottom to close the page or click the red X in the upper right hand corner of the screen. The following information is displayed on the Warehouse Detail Inquiry screen above: File Data: Immediate Destination (pos of collected file header) Immediate Destination Name (pos of collected file header) Immediate Origin (pos of collected file header) Immediate Origin Name (pos of collected file header) Citizens Bank 74 January 2015

75 File Creation Date (pos of collected file header) File Creation Time (pos of collected file header) File ID Modifier (pos. 34 of collected file header) Entry/Addenda Count (pos of collected file trailer) Debit Amount (pos of collected file trailer) Credit Amount (pos of collected file header) Date Processed by PEP+ (warehouse date of collection) Time Processed by PEP+ (warehouse time of collection) PEP+ File Number (PEP+ Assigned File Number) Status (warehouse file status) Batch Data: Batch Number (pos of collected batch header record) Effective Date (pos of collected batch header record) Batch Debit Amount (pos of collected batch trailer record) Batch Credit Amount (pos of collected batch trailer record) Batch Entry/Addenda Count (pos of collected batch trailer record) Company Name (pos of collected batch header record) Company ID (pos of collected batch header record) Entry Description (pos of collected batch header record) Standard Entry Class Code (pos of collected batch header record) Status (warehouse batch status) Item Data: Transaction Type (debit or credit mapped from transaction code) Transit Routing Number (from warehouse) Account Number (from warehouse) Individual ID (from collected 6 record) Individual Name (from collected 6 record) Amount (from collected 6 record) Discretionary Data (from collected 6 record) Original Account Number (from collected 6 record) Original Transit Routing Number (from collected 6 record) Date Collected (from warehouse) Time Collected (from warehouse) Date Distributed (from warehouse) Time Distributed (from warehouse) Scheduled Distribution Date (from warehouse) Scheduled Distribution Window (from warehouse) Citizens Bank 75 January 2015

76 PEP+ Distribution Application Entry Assigned to Point Appl Type PAR Number ACHieve Access 4.3 User Guide for Corporate Customers Note: The information displayed on the Warehouse Detail Inquiry screen may vary depending on the Standard Entry Class code of the detail item. Citizens Bank 76 January 2015

77 15 To review any Addenda Records associated with this detail record, the user should click the Show Addenda button at the bottom of the Warehouse Detail Inquiry page with the mouse to access the Detail Addenda Records screen. Note: The Show Addenda button will only be displayed if there is at least one addenda record available. 16 If there is an addendum associated with this detail record and this button is selected, the Detail Addenda Records page will be displayed. 17 At this point the user can search other item details for this Detail or can start another search by changing the item detail or other parameters. There an example of the Warehouse page with all of the sub browses showing below: Citizens Bank 77 January 2015

78 ACHieve Access Warehouse (Account Search) 1 Select the Account Search option from the Warehouse option on the ACHieve Access main menu on the left side of the home page. 2 The ACHieve Access Warehouse Account Search page will display. 3 Enter the Account Search dropdown (Originator or Receiver) (Required). 4 Enter the Application Name by using the drop down list (Required). 5 Enter the Account Number (Required) 6 Enter the From Date and To Date range. The following optional fields can be used as detail level search delimiters: Company Name/ IAT Indicator Company ID/ Originator ID Standard Entry Class Code Entry Description Effective Date Transaction Type (debit or credit) Transit Routing Number Discretionary Data GO OFAC Screening Indicator Secondary OFAC Screening Indicator Amount Amount Relation Individual ID Check Number Individual ID Check Number Relation Individual Name / Customer Name Citizens Bank 78 January 2015

79 7 If an item fits this range, it will display in the Warehouse Search Result portion of the page: The top portion of the Warehouse Search Result screen will include the following data elements for each detail displayed: Company Name/ IAT Indicator (pos of collected batch header) Company ID/ Originator ID (pos of collected batch header) Entry Description (pos of collected batch header) (SEC) Standard Entry Class Code (pos of collected batch header) Effective Date (pos of collected batch header) Transaction Type (debit or credit mapped from collected trans. code) Amount (from collected 6 record) Transit Routing Number (from collected 6 record) Account Number (from collected 6 record) Individual ID (from collected 6 record) Individual Name (from collected 6 record) Discretionary Data (from collected 6 record) GO OFAC Screening Indicator (from collected 6 record) Secondary OFAC Screening Indicator (from collected 6 record) Source Table (Primary or Extended Warehouse) Citizens Bank 79 January 2015

80 8 Select the radio button next to the item and then click the Show Item Details button to display the Warehouse Inquiry for that item: 9 The user can use the scroll bar on the left side of the page to scroll through the items on this page. When the user is finished with this page, he or she can select the Cancel button at the bottom to close the page or click the red X in the upper right hand corner of the screen. The following information is displayed on the Warehouse Detail Inquiry screen above: File Data: Immediate Destination (pos of collected file header) Immediate Destination Name (pos of collected file header) Immediate Origin (pos of collected file header) Immediate Origin Name (pos of collected file header) File Creation Date (pos of collected file header) File Creation Time (pos of collected file header) File ID Modifier (pos. 34 of collected file header) Entry/Addenda Count (pos of collected file trailer) Debit Amount (pos of collected file trailer) Credit Amount (pos of collected file header) Date Processed by PEP+ (warehouse date of collection) Time Processed by PEP+ (warehouse time of collection) PEP+ File Number (PEP+ Assigned File Number) Status (warehouse file status) Batch Data: Batch Number (pos of collected batch header record) Effective Date (pos of collected batch header record) Batch Debit Amount (pos of collected batch trailer record) Batch Credit Amount (pos of collected batch trailer record) Batch Entry/Addenda Count (pos of collected batch trailer record) Citizens Bank 80 January 2015

81 ACHieve Access 4.3 User Guide for Corporate Customers Company Name (pos of collected batch header record) Company ID (pos of collected batch header record) Entry Description (pos of collected batch header record) Standard Entry Class Code (pos of collected batch header record) Status (warehouse batch status) Item Data: Transaction Type (debit or credit mapped from transaction code) Transit Routing Number (from warehouse) Account Number (from warehouse) Individual ID (from collected 6 record) Individual Name (from collected 6 record) Amount (from collected 6 record) Discretionary Data (from collected 6 record) Original Account Number (from collected 6 record) Original Transit Routing Number (from collected 6 record) Date Collected (from warehouse) Time Collected (from warehouse) Date Distributed (from warehouse) Time Distributed (from warehouse) Scheduled Distribution Date (from warehouse) Scheduled Distribution Window (from warehouse) PEP+ Distribution Application Entry Assigned to Point Appl Type PAR Number Note: The information displayed on the Warehouse Detail Inquiry screen may vary depending on the Standard Entry Class code of the detail item. 10 At this point the user can search other item details for this Detail or can start another. Citizens Bank 81 January 2015

82 Activity Schedules (Inactive) Once the Activity Schedule / Activity Calendar selection has been made from the Corporate Main Menu, the Activity Scheduler / Activity Information page is displayed. The user must select the application name for which he or she wishes to add or review a schedule from the drop down box. The user must also select the year of the schedule they are viewing or wanting to add. If there is a schedule available for the information entered, it will display on the screen. If not, the user can set up this schedule and save it. Important: In order for a schedule to be available for use in ACHieve Access by a Corporate User, it must be set up by a Bank Admin via the Home Page under Transaction Setup/Activity Schedule. Important: Activity Schedules cannot be deleted via ACHieve Access. Activity Schedules can only be added by Corporate Customers if this option has been activated. Citizens Bank 82 January 2015

83 The following generic options will display on this screen: ACHieve Access 4.3 User Guide for Corporate Customers Description Non Business Day Option Forward Backward Recurrence Pattern Daily Weekly Monthly Adding an Activity Schedule (Corporate User) (Available if turned on by Bank) The Corporate Customer can only utilize the Add Schedule feature if the Schedules iscorporateuserenabledtoaddschedule parameter is turned on in the ppx.xml file. Additionally, the Corporate user will only see schedules that have been added by a Bank Admin or Corporate Admin and assigned to the Corporate Group to which the Corporate user belongs. 1 From the Activity Scheduler / Activity Information page, select the Application Name and Year for the schedule you wish to add. 1 If the scheduler already exists, the information will display. See the Modify Section for more information on modifying a schedule. 2 For a new schedule, the following fields will display: Description The description name for the schedule. This field is required. Non Business Day Option In the event the user selects the monthly option, ACHieve Access must know how to build the schedule of that particular day if it is a non-business day. The user should click either the forward or backward option to indicate whether the presentment date should be moved forward or backward from the non-business date. Recurrence Pattern This field requires the user to select from a list of radio buttons to determine the recurrence pattern of the schedule. The three options are Daily, Weekly or Monthly. If Weekly is selected, the days of the week will be listed with checkboxes to allow the user to select the days of the week to add to this schedule. Citizens Bank 83 January 2015

84 If monthly is selected, the schedule will run on the 15 th and last business day of the month. 3 For a new schedule, the user will need to give this schedule a Description. 4 The Non Business Day Option is applicable if the user selects the monthly option. ACHieve Access must know how to build the schedule of that particular day if it is a non-business day. The user should click either the forward or backward option to indicate whether the presentment date should be moved forward or backward from the non-business date. 5 To add this schedule, select the Add button. 6 The schedule as chosen will display. There will be checkboxes next to every business day available for this schedule to run and the user can choose to add or removed days by selecting or unselecting the appropriate checkbox. Citizens Bank 84 January 2015

85 7 Once the user has completed with the schedule, he or she can select the Save button to save this schedule or the Cancel button to return to the previous screen. Citizens Bank 85 January 2015

86 Modifying an Activity Schedule (Corporate User) Important: In order for a schedule to be available for modification in ACHieve Access by a Corporate User, it must have been set up by a Bank Admin via the Home Page under Transaction Setup/Activity Schedule and then added by a Bank User on the Activity Schedule Activity Information page. If Schedule Add has been activated for Corporate Users, it may also have been added by a Corporate User. For field definitions and screen samples, please see the information under the Add section above. 1 From the Activity Scheduler / Activity Information page, select the Application Name and Year for the schedule you wish to add. 2 If the scheduler already exists, the information will display. If the schedule does not show, then it has not been previously added by a Bank User. See the Add Section for more information on adding a schedule. 3 To modify a schedule, select the Modify button. 4 The schedule as chosen will display. There will be checkboxes next to every business day available for this schedule to run and the user can choose to add or removed days by selecting or unselecting the appropriate checkbox. Note: The Application Name, Year and Description fields cannot be modified. 5 Once the user has completed with the schedule, he or she can select the Save button to save this schedule or the Cancel button to return to the previous screen and undo the modifications. Processing Requirements Documented below are the changes to the core ACH processing application that are required to support the Schedule feature of ACHieve Access: Program needed to identify duplicate schedule names at the time of initial setup. The ACH collection programs must be updated to write out notification records when an unexpected file is received or when an expected file is not received. Profile Requirements The Schedule profile will contain the following data elements: For each User ID: Appl. Name Point Appl Type Payroll ADP ACME Note: PEP+ will read a new schedule AAM to determine the name of the schedule to be added (or retrieved) based on the application name entered (which links to the Point/CA key from the profile). Important: Activity Schedules cannot be deleted via Exchange. Citizens Bank 86 January 2015

87 Chapter 5: ACHieve Access Notification Specifications Control Totals Notification Types Notification Type Notification Description: 601 A Control Total Add request received during a PEP+ window was processed successfully. 602 A Control Total delete request received during a PEP+ window was processed successfully. 603 A Control Total change (or modify) request received during a PEP+ window was processed successfully. 612 A Control Total delete request received during a PEP+ window was declined. 613 A Control Total change (or modify) request received during a PEP+ window was declined. 631 Control Total File Matched 632 Control Total File Not Matched Electronic Payment Authorization Notification Types Collection Notifications: Notification Type Notification Description 100 Transaction authorized by EA record during collection. 101 Transaction rejected during collection no EA record located. 102 Transaction rejected during collection EA record located but not qualified. Dual Verification Notifications Notification Type Notification Description 111 Reject Submit - EPA Reject Dual Verification Request Submitted Citizens Bank 87 January 2015

88 112 EPA Reject Dual Verification Request Approved 113 EPA Reject Dual Verification Request Declined 114 EPA Reject Dual Verification Request Expired 121 EPA Dual Verification Request Submitted 122 EPA Dual Verification Request Approved 123 EPA Dual Verification Request Declined 124 EPA Dual Verification Request Expired Recollection Notifications: Notification Type Notification Description 201 Rejected transaction was approved via Exchange (to be posted) 202 Rejected transaction was refused via Exchange (to be retired) 203 Pending reject was authorized by an EA record during recollection (to be posted) 204 Pending reject was not authorized by an EA record during recollection (to be retired) Reject Decisioning performed during Window Confirmation Notification: Notification Type Notification Description 301 Reject Decisioning performed during window accepted. The user performs EPA reject decisioning during a PEP+ window. Once the window completes, the decisioning request is processed. If the item was not recollected during the window, the request is applied and the user will receive a 301 notification. 302 Reject Decisioning performed during window rejected. The user performs EPA reject decisioning during a PEP+ window. Once the window completes, the decisioning request is processed. If the item was recollected during the window, the request will not be applied and the user will receive a 302 notification. CICS Changes Made to an EA record: Notification Type Notification Description 303 Any CICS maintenance (add) performed on EA records generates this notification type. 304 Any CICS maintenance (delete) performed on EA records generates this notification type. Citizens Bank 88 January 2015

89 305 Any CICS maintenance (update) performed on EA records generates this notification type. Mergeback Notifications: Notification Type Notification Description 501 EA maintenance performed during the window was accepted. File Monitoring Notification Types Arrival Notifications: Notification Type Notification Description 800 File has been arrived (ASAP d) with normal status 801 File has been arrived (ASAP s) and given a late status File Level Collection Notifications: Notification Type Notification Description 810 File has been processed and had an exception due to Control Totals 815 File has been processed successfully without errors. Corporate Admin Dual Verification Notification Types Notification Type Notification Description 401 Profile Change Notification Dual Verification 402 Profile Change Notification Dual Verification 403 Profile Change Approver Action Notification Dual Verification Citizens Bank 89 January 2015

90 Chapter 6: Corporate Audit Reports The ACHieve Access Corporate Admin user has the ability to generate audit reports from inside the ACHieve Access GUI. Corporate Customer reports will be limited to their own Corporate entity information. Please note that entries longer than 40 characters will be truncated to 40 characters on the report. From the ACHieve Access Corporate Home Page, Bank Admins or Corporate Admins will be able to access the Reports tab on the left menu. When user clicks the Reports tab it will drop down and display the option for Audit Reports. Select this link to open the ACHieve Access Audit Reports page: On this page the user can select the criteria for the report and define report preferences.. High level of the Audit Reports includes the following: Web audit reporting for Corporate Customers (Available in PDF or HTML format) The Corporate Admin will be able to generate reports only for his corporate account data. Citizens Bank 90 January 2015

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