Verizon Business National Unified Messaging Service Enhanced Service Guide

Size: px
Start display at page:

Download "Verizon Business National Unified Messaging Service Enhanced Service Guide"

Transcription

1 USER GUIDE Voice Verizon Business National Unified Messaging Service Enhanced Service Guide What Is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voic system providing business customers with the ability to access and manage messages via phone or Internet. Unified Messaging allows the retrieval of voice messages and, for selected offerings, fax messages from a single mailbox that is accessible from a variety of devices computer, landline, or cellular phone. You can receive notifications of a voice message, and for selected offerings, receive a copy of the voic as an attachment allowing you to listen to voice messages directly from your computer. In addition, you can receive notification of a new message on a cell phone, pager, or via message waiting indicator (where available) or outcall notification to your telephone. Unified Messaging can forward voice messages to other Unified Messaging users in the same organization within multiple nationwide geographic locations of their business regardless of the technology used (i.e., POTS service, PBX). Unified Messaging will answer your telephone calls when you are busy by greeting callers and allowing them to leave a voice message. By pressing 0 instead of leaving a message, callers also have the option of sending a pager message. If needed, Unified Messaging can immediately forward all of your calls to another telephone number. The messages left in your voice mailbox can be accessed at any time using a touchtone telephone or web browser. For extension mailbox users (an extension mailbox provides voic to one telephone number that is shared by up to nine people), the PINs are the last four digits of your number PLUS an additional digit of 1-9. For example: For telephone number (123) with three mailboxes, the default PINs would be as follows: Mailbox 1 PIN=78901 Mailbox 2 PIN=78902 Mailbox 3 PIN=78903 Note: The recording of your name is automatically attached to the messages you leave in the voice mailboxes of others within your organization. Two Simple Ways to Access Your Voic 1. Dial the toll free access number in your Welcome Letter. 2. Follow the voice prompts to access your mailbox. or 1. Dial your own phone number. 2. When your greeting begins, interrupt it by pressing *7. 3. Enter your voic PIN. Note: If calling from your own phone, * will not be required but you will be prompted to enter your security PIN (unless security PIN is turned off). Voice Mailbox Access The first time you access Unified Messaging, you will be required to conduct an initial setup that includes entering a temporary security PIN for the voice mailbox, recording your name, and recording a greeting. Your temporary PIN is the last four digits of your telephone number. 1 of 10

2 Main Menu Every time you access voic , you will hear: You have X new messages. To check unheard messages, press 11 or You have no new messages. Next, you will hear the Main Menu options: To review your messages, press 1. To send a message, press 2. To change personal options, press 4. Listening to Your s To listen to your messages, press 1 at the Main Menu. Unified Messaging will indicate: You have X new messages and X saved messages followed by the first message header (if message headers are turned on), then followed by the message. The messages in your voice mailbox will be played, starting with new messages and then followed by any saved messages (messages that you have already listened to and have decided to save rather than delete). Rewind Play Slower Play Quieter Return to Main Menu Pause Help Fast Forward Play Faster Play Louder Skip the Next While listening to your messages, Unified Messaging provides the following options: To rewind the message a few seconds, press 1. To rewind back to the start of the message, press 11. To pause or restart after pausing a message playback, press 2. To fast forward a few seconds, press 3. To skip to the end of the message, press 33. To play the message slower, press 4. To play the message faster, press 6. To play the message quieter, press 7. To play the message louder, press 9. For help, press 0. To return to the Main Menu, press *. To skip the next message, press #. After Listening Menu Replay Envelope Information Erase Save 0 # Cancel Review Reply to More Options Send When a message has finished playing, Unified Messaging provides the following options: To erase this message, press 7. To reply to this message, press 8. To save the message to the archives, press 9. To hear more options, press 0. To replay this message, press 4. To get envelope information for this message, press 5. To send a copy to someone else with remarks, press 6. To cancel message review, press *. To get more options, press 0. Saving a A new message is kept in your voice mailbox for 14 days for a 15-message capacity box or 30 days for larger message capacity boxes, so you will need to regularly access your voice mailbox. When you have fully listened to a message, it automatically becomes a saved message. If you don t want to fully listen to a message but still want to save it, press 9 at the Menu. Tip: Saved messages are also automatically deleted after 14 days for a 15-message capacity box, or 30 days for larger message capacity boxes. If you want to keep a saved message for longer, you will have to access the message later and resave it. Deleting a If you do not want to keep a message after you have listened to it, you should delete it. To delete a message, press 7 at the After Listening Menu. Undeleting a If you delete a message by mistake, press 19 at the Main Menu to access the deleted message. The first deleted message will be played to you. Listen to Undelete Envelope Information Move to Next 2 of 10

3 Once completed, To move to the next message, press #. To listen to the message, press 1. To undelete the message, press 4. To hear when the message was sent, press 8. Tip: While a deleted message is playing, you can press 11 to begin again. When you have listened to a deleted message, use this Deleted Menu to determine what happens next. For example, press 4 to undelete the message or press # to move to the next deleted message. If you do not undelete a message, it will be deleted when you end your call. Tip: When you undelete a message, it becomes a saved message. Replying to a If the person who left you a message also has a Unified Messaging voice mailbox, you can send a reply. To reply to a message, press 8 at the Menu. If your reply is important, you can mark it as urgent. If you want to prevent the recipient from being able to forward the reply to others, you can mark it as private. Please refer to the Attributes Menu. Forwarding a You can forward a message to anyone in your organization with a Unified Messaging voice mailbox. To forward a message, press 6 at the Menu. You will be instructed to address the message by entering the recipient s telephone number. To send the message to a Distribution List, press 1 and enter the distribution list number; otherwise press 2, and enter the destination voice mailbox (telephone) number. See page 4 for more information about Distribution Lists. Before the message is sent, you are given an opportunity to add your own message before or after the original message by pressing 6. By pressing 8, you can change your message attributes. If your message is important, you can mark it as urgent. If you want to prevent the recipient(s) from being able to forward the message to others, you can mark it as private. You can also request acknowledgement of receipt and set a future date for delivery of the message. Please refer to the Attributes Menu. Tip: If you do not know the voice mailbox (telephone) number of the person you want to forward the message to, press the # key. You can use the telephone keypad to spell their last name, and then press # when finished. Unified Messaging will tell you how many matches it has found with the last name and present you with the telephone numbers. You can press # again and re-enter the last name followed by their first name. Press # when finished. Sending a To create a new message and send it to anyone in your organization with a Unified Messaging mailbox, press 2 at the Main Menu. You will be instructed to record your message. Next, you will be instructed to address the message by entering the recipient s number. To send the message to a Distribution List, press 1 and enter the Distribution List number; otherwise, press 2 and enter the destination voice mailbox (telephone) number. See page 4 for more information about Distribution Lists. If your message is important, you can mark it as urgent. If you want to prevent the recipient(s) from being able to forward the message to others, you can mark it as private. Please refer to the Attributes Menu. Once you have recorded your message, Unified Messaging provides the following options: To send a message, press 2 (record your message and press # when finished). To send to a distribution list, press 1. To send to another person, press 2 to enter the telephone number. To dial by name, press # (when finished dialing, press #). Additional options are then available: To replay the message, press 1. To send the message, press 2. To cancel the message, press 3. To record the message again, press 4. To readdress the message, press 5. To add a comment to the message, press 6. To change message attributes, press 8. To send the message, press #. Attributes Menu The Attributes Menu is used to control the delivery of the message as follows: Priority Settings For normal priority, press 1. For urgent priority, press 2. For emergency priority, press 3. Privacy Setting For normal privacy, press 1. To make the message unforwardable, press 2. 3 of 10

4 Acknowledgement Receipt For no acknowledgment receipt, press 1. For acknowledgement receipt, press 2 (acknowledgment will be requested). Delivery Date Settings For immediate delivery, press 1. For future delivery, press 2. Enter month of delivery, press # when finished. Enter date of delivery, press # when finished. Enter hour of delivery, press # when finished (confirmation will be played back). Send now, press #. Tip: If you do not know the voice mailbox (telephone) number of the person you want to send the message to, press the # key. You can use the telephone keypad to spell their last name instead. Personal Options Menu The Personal Options Menu allows you to control various personal settings as follows: Personal Options Menu Set Toggle Notification Set Notification Schedule Set Administrative Options Set Mailbox Forwarding Options Select & Record Your Greetings Record Your Name # To set toggle notification, press 1. To set administrative options, press 2. To select and record your greetings, press 3. To set a notification schedule, press 4. To set mailbox forwarding options, press 5. To record your name, press 6. Toggle Notification Settings To toggle notification, press 1 (to turn on/off). Administrative Options Settings To establish or change your password, press 1. To establish or change group Distributions Lists, press 2. To change Prompt Level, press 3. To control the date and time option, press 4. To exit, press *. Setting a Password Please enter you new PIN, then press # when finished (your PIN can be 4 to 8 digits, but should not be the same as your default PIN). For confirmation, please re-enter you new PIN. PIN Security Tip: When using your telephone at work, entering your PIN before accessing your voice mailbox is optional. Use the PIN security toggle choice (4) of the Mailbox Options Menu to turn PIN security on and off. Distribution Lists To be able to send the same voice message to multiple mailboxes within your organization, you need to create a Distribution List. Each Distribution List has a numeric ID (for example, 1). To work with your Distribution Lists, press 2 at the Personal Options Menu, and then 2 at the Administrative Options Menu. Create A List Review Lists Work with List Delete a List To create a list, press 1. To work with one of your lists, press 2. To delete a list, press 3. To review your lists, press 4. To return, press 5. Reviewing Your Distribution Lists To review your Distribution Lists, press 4 at the Distribution Lists Menu. You will hear the number of lists followed by the list name and ID. Creating a new Distribution List To create a new Distribution List, press 1 at the Distribution Lists Menu. Enter the ID for the list you wish to create and press # when finished. Record a name for your list and press # when finished. Enter the destination number for the member to be added and press # when finished. Deleting a Distribution List To delete a Distribution List, press 3 at the Distribution Lists Menu. Enter the list ID you wish to delete and press # when finished. Changing a Distribution List To add and delete Distribution List members, press 4 at the Distribution Lists Menu. Enter the list number you wish to work with and press # when finished. Additional Unified Messaging options are as follows: To review the list, press 1. To add a member to the list, press 2. To delete a member, press 3. To return, press *. Tip: If you don t know the voice mailbox (telephone) number of the person you want to add to a distribution list, press the # key. You can use the telephone keypad to spell their last name instead. Unified Messaging will tell you how many matches it has found with the last name and present you with the telephone numbers. You can press # again and re-enter the last name followed by their first name. Press # when finished. 4 of 10

5 Headers An optional message header can be played before you listen to each message. The message header includes information about who sent the message and when. Tip: Even when message headers are not played, you can still access the message header by pressing 5 at the Menu. Unified Messaging provides the following messaging header options: To set header preferences, press 1. To toggle off message headers before each message, press 2. To set delete preferences, press 2. To turn off delete new messages without listening to whole message, press 2. To automatically save messages, press 3. To turn off automatically saving new messages, press 2. To send message header preferences, press 4. To address message before recording the message, press 2. To set clock preferences, press 6. To toggle to 24-hour clock from 12-hour clock, press 2. To return to the Main Menu, press *. Selecting and Recording Your Greetings When a caller reaches your Unified Messaging voice mailbox, they are greeted by one of five different greetings. To record and/or activate these greetings, press 4 at the Main Menu followed by 3 at the Personal Options Menu. You are then given the currently active greeting Available Left for the Day # Return to Personal Options Menu Greetings Menu Away from the Office Busy Unavailable To select your In the Office and Available greeting, press 1. To select your Available But Away from the Office greeting, press 2. To select the Unavailable greeting, press 3. To select the Left for the Day greeting, press 4. To work with your Busy greeting, press 5. To return to the Personal Options Menu, press *. Selecting a Greeting If you select either of your In the Office greetings as your currently active greeting, then callers are able to leave you a message after listening to the greeting. If you select the Not Accepting s greeting as your currently active greeting, then callers can listen to the greeting but are not able to leave you a message. Recording Greetings You will need to record the In the Office greetings and the Busy greeting. You can re-record them as many times as you wish. When you choose these greetings from the Greetings Menu, you are given the choice of re-recording the greeting or simply listening to the current recording. What you say is up to you, but, at a minimum, you should tell callers who you are, how to contact another person, and how to leave a message for you. Try something like the following: In the Office and Available greeting: Hello, this is David Jones. I m available and working at the office, but I can t take your call right now. Press 0 to be transferred, or leave a message after the tone and I ll return your call within two business hours. If you want to listen to your message, press # when you have finished speaking. Available But Away from the Office: Hello, this is David Jones. I m working at the office, but I am unable to take any calls. Press 0 to be transferred or leave a message after the tone. If you want to listen to your message, press # when you have finished speaking. Busy greeting: Hello, this is David Jones. I m busy on the phone right now. Press 0 to be transferred or leave a message after the tone. If you want to listen to your message, press # when you have finished speaking. Note: You cannot record the Not Accepting s greeting. If you select this greeting as your current, active greeting, callers will hear the following: The party you have called <Recorded Name> is not accepting messages at this time. You will now be disconnected. Goodbye. If you requested a voice mailbox for providing a general information message to callers, you will be allowed to record your message as an extended greeting. Notification Schedule While notification schedules can be controlled from the telephone user interface, we recommend that you use Visual Voic via the web to control your settings. Visual Voic information can be found later in this User s Guide. Contact Options Menu When Unified Messaging answers your calls, it greets the caller and allows them to leave them a message. Callers also have the option of being transferred to somebody else by pressing 0 instead of leaving a message. If you want callers to have a range of options when they press 0, then use the Contact Options Menu to specify your Attendant, Colleague, and Reach-Me numbers. Note: The Busy greeting is only played if you are on the phone and have recorded a Busy greeting. Callers are able to leave you a message once they have listened to the Busy greeting. 5 of 10

6 To set your Reach-Me number, press 1. To set your Colleague, press 2. To transfer to another number, press 3. To work with your outgoing mail, press 4. To set your Automatic Call Forwarding, press 5. To work with your deleted messages, press 8. For further options, press 9. To work with your fax number, press 1. To work with your pager number, press 3. To work with your pager reference number, press 5. To work with the Attendant number, press 8. To return to the Contact Options Menu, press *. Tip: If you want Unified Messaging to immediately forward all calls to another telephone number without a greeting and the option to leave a voice message, then use the Contact Options Menu to specify a Call Forward number. When you no longer want Unified Messaging to immediately transfer all callers, you must delete the Call Forward number. If you specify your Attendant number, your caller will have the option of transferring to your Attendant instead of leaving you a voice message. If you specify a Colleague number, your caller will have the option of transferring to your Colleague instead of leaving you a voice message. If you can be reached on another telephone number, specify a Reach-Me number. Your caller will then have the option of transferring to this number instead of leaving you a voice message. However, callers will not be offered the option of transferring to your Reach-Me number if you select the In the Office but Not Available greeting as your currently active greeting. Note: If you do not specify Attendant, Colleague or Reach-Me numbers and a caller presses 0 instead of leaving you a message, then they can still request to be transferred to somebody else within your organization who also has Unified Messaging (as long as they know their telephone number). Recording Your Name To record your name, To hear your name, press 1. To delete your name, press 3. To record your name, press 4. To return to the Contact Options Menu, press *. Caller Options When Unified Messaging answers your calls, it provides your recorded greeting and allows callers to leave a message. Callers also have the option of being transferred by pressing 0, if you have established this option for your number. For example, Unified Messaging says: Hello, this is David Jones. I m available and working at the office, but I can t take your call right now. Press 0 to be transferred, or leave a message after the tone and I ll return your call within two business hours. If you want to listen to your message, press # when you have finished speaking. Leaving a If the caller records a message and then hangs up, the message is left in your voice mailbox. Caller Menu Listen to Leave Cancel Re-record Set Urgent Priority Prevent Forwarding # Other Contact Options If the caller presses # after recording their message, Unified Messaging provides the following options: To listen to your message, press 1. To leave the message, press 2. To cancel the message and listen to the greeting again, press 3. To record the message again, press 4. To set the message priority to urgent, press 5. To prevent the message from being forwarded, press 6. For other contact options, press #. The caller is now able to leave their message in your voice mailbox (by pressing 2). Optionally, the caller can listen to their message (by pressing 1), re-record their message (by pressing 4), or cancel their message and return to the greeting (by pressing 3). If the message is important, the caller can mark the message as urgent before they leave it in your voice mailbox (by pressing 5). If they want to prevent you from being able to forward the message to others, they can mark it as private (by pressing 6). Note: If the caller hangs up at this point without canceling the message (by pressing 3), then the message is still left in your voice mailbox. Caller Contact Options Menu If instead of leaving a message, the caller presses 0. Callers can use the Caller Contact Options Menu to be transferred to another contact. Caller Contact Options Menu Dial Another Number Transferred to Colleague Try to Reach the Next Person Listen to the Notice Board # Transfer to Attendant To be transferred to an attendant, press 0. To dial another number, press 1. To be transferred to the colleague of the person you were calling, press 2. To try to reach the person you were calling, press 3. To listen to the notice board, press 5. 6 of 10

7 To logon, press * 7. To disconnect, press * 9. To cancel and return, press **. To continue from where you left off, press *#. Note: The Caller Contact Options Menu does not always offer the caller all of the choices described above. If, for example, you do not specify an Attendant number (see Contact Options Menu), then the To be transferred to an attendant, press 0 choice is omitted from the Caller Contact Options Menu. Even if you have specified all of your Contact Options numbers, some choices may still be omitted from the Caller Contact Options Menu. For example, if the caller is greeted by the In the Office and Not Available greeting, the Busy greeting, or the Not Accepting s greeting, then the To try to reach the person you were calling, press 3 choice is omitted. To enable the caller to transfer to someone within your organization of their own choosing who also has Unified Messaging, the Caller Contact Options Menu always includes the To dial another number, press 1 choice. More Hints and Tips Most Unified Messaging Menus are self-explanatory. However, if you require further assistance, additional help can be assessed by pressing the 0 (Help) key. If you want to return to the previous menu, then press the * (Return) key. Once you are familiar with Unified Messaging, you can use a sequence of key presses to navigate through the menus without having to listen to the prompts. For example, to change your Call Forwarding Number, press 4, then 5, and then 5. Main Menu To review a message, press 1. To send a message, press 2. To change your personal account options, press 4. Visual Voic Access to your voice mailbox is available at home, at work, or on the move with a web browser. You can access your voice mailbox using a set of web pages described below. Further information is available by clicking the Help tab at the top of each web page. To access your voic via the web, use the following hyperlink: Login At the initial login screen, enter your 10-digit telephone number and PIN, then click on the Login tab. First Time User The first time you login into your account via the web interface, you will need to change your PIN. This only applies if you have not already accessed your account via the telephone. Enter your new PIN in both boxes and click on the save tab. Inbox The voice messages currently in your Inbox are listed with the most recently received at the top. s that have not been listened to are listed in bold type; messages that you have listened to will be listed in your inbox, but will not be bolded. Listening to a Click on the voice message listed in bold typeface. A Contents page is displayed containing message header information, the voic message as an attachment, and instructions. To listen to the voic message, double click on the words Voice under the header labeled Attachments. Sending a Voic To forward a voic message to yourself or someone else, click on the tab titled Send to Telephone. If you chose to forward the message, a new window will open. Enter the 10-digit telephone number that you wish to send to and click on OK. To send it to another person, repeat again. When finished, click on the Close tab. Deleting a Voic To delete a voic message from your Inbox, click on the box located next to the messages you would like deleted and click on the delete button. These messages will be deleted from your online Unified Messaging and telephone voice mailbox. Checking for New s New voic messages may have arrived while you were using the online Unified Messaging. To check for new messages anytime, simply click on the Check for New s tab. If new messages have arrived, they will be displayed, in bold, on top of your Inbox. Alternative Numbers Use this Options page to configure how your Unified Messaging mailbox behaves when it answers your telephone calls. To save any inputs or changes you have made to the values on this Options page, click the Save action-tab at the top (or bottom) of the page. If you have not made any inputs or changes, or you do not want to save any inputs or changes, do not click the Save action-tab. Instead, use the (gray) navigation tabs at the top of the page to navigate to your Inbox pages or to a different Options page. Call Forwarding Number If you want your calls diverted to another telephone number instead of playing a mailbox greeting, specify a Call Forwarding Number. The greeting will still be played to the caller if the number is busy or there is no reply. Ensure this field is blank if you do not want your calls forwarded. Assistant Number An Assistant Number is the telephone number of a person who might be a useful contact for your callers. If you have set up a specific Assistant Number, the caller will be able to press 0 and then 2 while listening to your mailbox greeting, and be transferred to your Assistant. The caller will be returned to your greeting if the number is busy or there is no reply. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. Leave this field blank if you do not want your callers to have the Assistant option. 7 of 10

8 Reach-Me Number Specify a Reach-Me number if you want your caller to be able to press 0 and then 3 while listening to your mailbox greeting and be transferred to another of your telephone numbers. The caller will be returned to your greeting if the number is busy or there is no reply. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. Unless the system administrator has configured your Unified Messaging system otherwise, callers will only be provided with this option when the Available, but Working Away from the Office greeting is played. If you leave this field blank, your callers will never have the Reach-Me option. Reach-Me PIN A Reach-Me PIN is a security number up to 4 digits in length. Specify a Reach-Me PIN if you want to require that a PIN is requested from whoever answers a call transferred by your Reach-Me option. If you leave this field blank, whoever answers a call transferred by your Reach-Me option will be directly connected to the caller without being asked for a PIN. Fax Number The Fax number is defaulted to the number of our Unified Messaging fax server. Your mailbox is capable of detecting a fax tone and then of receiving and storing faxes from callers. Your mailbox can also detect if a fax is being sent and transfer the call to your fax machine, if you change this number to the number of your fax machine. You will always need to change back to the default number shown on the web screen to change your setting back to storing fax messages. If your mailbox is set to store faxes, then any fax sent by a caller is stored in the same way as a voice message. Subsequently, when examining your Inbox you can use the telephone user interface to forward the fax or to send it to your fax machine, or you can use the web interface to view your fax. Pager Number The Pager number is the number of your Pager. If you have specified a pager number, then your caller is able to press 0 and then 4 to page you. Unless there is a problem, the caller will not be returned to your greeting or be able to leave a message, and the call will be terminated. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. Unless the system administrator has configured your Unified Messaging system otherwise, callers will only be provided with this option when the Available and Working at the Office or Available, but Working Away from the Office or Busy greeting is played. If you leave this field blank, your callers will never have the Page-Me option. Pager Reference Specify a Pager Reference number if your pager requires it otherwise leave this field blank. To save any inputs or changes you have made to the values on this Options page, click the Save action-tab at the top (or bottom) of the page. If you do not want to save any inputs or changes, do not click the Save action-tab. Instead, use the (gray) navigation tabs at the top of the page to navigate to your Inbox pages, or to a different Options page. Greetings Tab Unified Messaging offers five (5) types of Greetings to choose from the drop down menu. The chosen greeting will play to all incoming callers. All Greetings must be recorded from the telephone, prior to selection via the web. My Info Tab My Info allows you to manage your addresses for notification and voic PINs, anytime, anywhere. Notification: Get notified via every time a new message arrives in your voic box. To set up your notification addresses, simply enter the addresses where you would like to be notified, in the order you want the system to notify you, and select notification ON. Please enter the entire address, i.e. When finished, click on the save button. Every time a new message arrives in your voic box, an alert will be sent directly to your address. Note: The first address entered will also be used as your default address for outgoing messages. NOTICE TO CUSTOMERS USING FILTERING SPAM SOFTWARE To ensure that you receive notification of voic , you must add the verizonbusiness.com domain to your safe senders list. Change PIN Your Personal Identification Number (PIN) allows you to access voic online or away from home. It also serves as your security PIN should you choose to enable that option for added protection (see below). To change your PIN, enter your current PIN and the new PIN in the appropriate boxes located on the My Info page. Verify your new PIN and press the save button located at the top or bottom of the page. Note: Your PIN must be between 4-8 numeric digits. Security PIN Your Unified Messaging comes with a Security PIN feature that has been defaulted Off. Upon activation of your Security PIN, you will be required you to enter your Voic PIN to retrieve messages. To activate your Security PIN, select Security PIN On and click on the save button. To de-activate the Security PIN feature, select Security PIN Off and click on the save button. Operator Number Callers are able to press 0 and then 0 while listening to your mailbox greeting to be transferred to the Operator. You should always ensure that your recorded greetings inform the caller that they can press 0 to be provided with the alternatives to leaving you a message. The caller will not be returned to your greeting if the number is busy or there is no reply. 8 of 10

9 Voic Options Tab Unified Messaging allows you the flexibility to organize your voic box for personalization. Voic message preferences can be set by using the following options: Set Prompt Level You can select Normal or Expert prompts. Expert shortens the telephone menu options (for example, to save your messages becomes save ). Retrieval Select the order in which your messages are presented to you when you log into Unified Messaging. Select either, first in, first out to listen to those messages that have arrived first in your voic box, or last in, first out to listen to those messages that have arrived last in your voic box. When finished, click the save button. Headers Headers allow you to hear the time and date a message has arrived and the incoming caller s name, if available. To play message headers, select Play Headers and click the save button. To turn off your Header, select Don t Play Headers and click the save button. New Deletion You can select to either save or delete new messages without listening to them. Automatic Saving Automatically save your messages to avoid any lost messages. To automatically save new messages after you have listened to them, select Automatically Save s After Listening and click the save button. If you would like new messages to always remain as new unless you choose to save them, select Only Save s When Requested and click the save button. Send You can select a recording sequence when you are sending a message, by: a) record first, then address message, b) address message first, then record. Setting Tab Delivery You can automatically forward voice messages or faxes to your address by selecting Remote Delivery. If you want messages to remain in your mailbox, then select Local Delivery. If you want to forward messages and keep a copy in your mailbox, then select Both Local and Remote Delivery. You cannot can not select to forward messages unless you have specified your address on the Personal Options page. Voice Type If you have selected to forward voice messages, you will need to select the voice format that messages should be converted to before they are forwarded. If you want to download WAV format audio files, select WAV. If you want to download AU format audio files, select AU. To save any inputs or changes you have made, click the Save action-tab at the top (or bottom) of the page. If you do not want to save any inputs or changes, don t click the Save action-tab. Instead, use the (gray) navigation tabs at the top of the page to navigate to your Inbox pages or to a different Options page. Distribution Lists Tab Unified Messaging allows you to send the same message, to multiple individuals, with a Distribution List. Note: You can only send messages to those individuals located on Unified Messaging. Creating a New Distribution List Simply enter a number, from 1-99, in the list field and press Create a New Distribution List. You will be prompted to enter the first telephone number of the person to be included in the distribution list. Once finished, click Add. Continue adding as many numbers as you wish. When the list is complete, select Close. Editing an Existing Distribution List Simply select an existing distribution by clicking on the number corresponding to the list you would like to edit. You may add telephone numbers by entering the new numbers into the telephone number field, and then pressing Add. Deleting an Existing Distribution List Select the distribution lists you would like to delete by marking the check boxes located on the left hand side of the list number. When ready to delete, click on the delete tab located at the top and bottom of the page. Adding a Member to an Existing List Select the list you would like to work with and enter their telephone number in the telephone number field. When finished, click on the Add tab located at the top and bottom of the page. If you would like to add more than one telephone number to a distribution list, continuing adding telephone numbers until complete. When complete, select the Close tab. Deleting a Member from an Existing List Select the list you would like to work with and mark the numbers you would to delete by marking the check boxes located to the left of the telephone number. When finished, select the Delete tab. Notification Schedules Unified Messaging can notify you via text pager, cell phone, or telephone number every time a new message arrives in your voic box. Set up to three notification schedules for different days of the week. For example, you may want to be notified at work via pager Monday-Friday 9 a.m. to 5 p.m. and on the weekends via cell phone from 9 a.m. to 10 p.m. If schedules overlap, notifications will be sent to all active schedules so you may receive duplicate messages. You may activate a single schedule or all of your schedules. To set up your Notification Schedule, simply choose which Schedule you would like to work with from the Schedule box and it will appear in the space below with the Notification schedule number. Select Schedule status On or Off and begin entering the devices where you would like to be notified. For every schedule, you will have to enter in the information indicated below. When finished, click on the save button located at the top or bottom of the page. Note: To be notified of new messages via please go to My Info, enter your address and select notification On. 9 of 10

10 Primary Device This device will receive the first notification. Choose the device from the drop down menu and enter the appropriate information in the following boxes. If you have chosen telephone, you will be required to enter the telephone number in the box labeled primary number. If you have chosen a paging company, you will be required to enter the pager number in the box labeled primary pager number. Backup Device If your primary device is not in service, the backup device serves as your secondary notification. Simply choose the device you would like to use as your backup device and follow the same instructions above for primary device. Please note if you enter a primary and backup device you will be notified at both devices every time a new message arrives in your voic box. Days Active Select the days of the week that you would like this Schedule to be activated. If you would like this Schedule to be active Monday Sunday, please select All Week. Time Active Please enter the time of day you would like this Schedule to notify you of new messages. You will have to enter a start and end time as well as a.m. or p.m. If you would like this Schedule to be active 24 hours a day, please select All Day. Please see your Verizon Business account manager for service features available for your enterprise. verizonbusiness.com 2008 Verizon. All Rights Reserved. UG /08 The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. 10 of 10

Verizon Business National Unified Messaging Service Standard User Guide

Verizon Business National Unified Messaging Service Standard User Guide USER GUIDE Voice Verizon Business National Unified Messaging Service Standard User Guide What is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system

More information

Verizon VoIP Integrated Communications Package

Verizon VoIP Integrated Communications Package Verizon VoIP Integrated Communications Package Voice Mail User Guide For training/documentation, please visit us @ http://customertraining.verizonbusiness.com or call 1 800 622 1049 2009 Verizon. All Rights

More information

Call Answer Service. User Guide. outside front cover

Call Answer Service. User Guide. outside front cover Call Answer Service User Guide outside front cover 204 225-9999 toll-free Call Answer access number from anywhere in Manitoba 1 866 GET-MSGS toll-free Call Answer access number from anywhere in Canada

More information

Table of Contents. Troubleshooting Guide... 24 Call Answer Quick Reference Chart... 28 Contacting Us... 29

Table of Contents. Troubleshooting Guide... 24 Call Answer Quick Reference Chart... 28 Contacting Us... 29 Table of Contents Introduction................................ Welcome to MTS Call Answer.................... Call Answer Features at a Glance................ 4 Basic Features.................................

More information

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463 VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents

More information

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463 VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents

More information

Welcome to Meridian Mail Voice Messaging

Welcome to Meridian Mail Voice Messaging Welcome to Meridian Mail Voice Messaging Meridian Mail Voice Messaging from Nortel Networks is an advanced business messaging system that offers convenience and efficiency for managing your incoming and

More information

USER REFERENCE MANUAL

USER REFERENCE MANUAL USER REFERENCE MANUAL for Software OCTEL MESSAGING DIVISION THE POWER OF MESSAGING Voice messaging gives you the ability to communicate effectively from any touchtone phone 24 hours a day, with one person

More information

Asterisk Voicemail User Reference

Asterisk Voicemail User Reference Asterisk Voicemail User Reference Chapter 1. An Overview The Asterisk PBX offers a highly flexible, highly capable voice mail system. Among the features that it offers are: Three different types of greetings.

More information

Home Voice Mail. User Guide. 2014 Frontier Communications Corporation. HVM_UG_0414

Home Voice Mail. User Guide. 2014 Frontier Communications Corporation. HVM_UG_0414 Home Voice Mail User Guide 2014 Frontier Communications Corporation. HVM_UG_0414 Basic Standard OnePoint Voice Mail Greeting 5 minutes 5 minutes 5 minutes Busy Greeting Message Storage 30 days 30 days

More information

If you need help using Verizon Voice Mail or have questions about the service, please call: 1-800-483-2000

If you need help using Verizon Voice Mail or have questions about the service, please call: 1-800-483-2000 If you need help using Verizon Voice Mail or have questions about the service, please call: -800-8-000 Representatives are available hours a day, 7 days a week. While you re listening to messages... Move

More information

XPRESSIONS USER GUIDE

XPRESSIONS USER GUIDE XPRESSIONS USER GUIDE 1 WHAT IS XPRESSIONS? A voicemail system that enables access via the telephone or by PC/MAC. NOTE: Siemens no longer supports the current PhoneMail system. Xpressions is the replacement.

More information

CALL MANAGEMENT SERVICES. User Guide. 1 888 télébec telebec.com

CALL MANAGEMENT SERVICES. User Guide. 1 888 télébec telebec.com CALL MANAGEMENT SERVICES User Guide 888 télébec telebec.com QUICK REFERENCE Télébec Call Management Services - Important Codes Service Activation Cancellation Call Blocking 6 7 Call Forwarding 7 2 7 3

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

Call Answer/Message Manager with Aliant Voicemail Online

Call Answer/Message Manager with Aliant Voicemail Online Call Answer/Message Manager with Aliant Voicemail Online Call Answer/Message Manager automatically takes a message when you re away, on the telephone or on Dial up Internet. You ll enjoy the convenience

More information

Coral Message Center (CMC)

Coral Message Center (CMC) Coral Message Center (CMC) User Guide Version 2.1 for Windows The flexible way to communicate. 2002-2003 Active Voice LLC All rights reserved. First edition 2003. 1 for Yes, 2 for No, PhoneBASIC, Repartee,

More information

2010 Hawaiian Telcom. Business Voicemail USER GUIDE. customer service: 643-4411 hawaiiantel.com. local - long distance - internet - wireless

2010 Hawaiian Telcom. Business Voicemail USER GUIDE. customer service: 643-4411 hawaiiantel.com. local - long distance - internet - wireless Hawaiian Telcom Business Voicemail USER GUIDE customer service: 643-44 hawaiiantel.com HTLR-043 BizVM 0/200 200 Hawaiian Telcom local - long distance - internet - wireless Thank you for subscribing to

More information

Interchange/Corporate Office. Telephone User Interface (TUI) Pocket Guide

Interchange/Corporate Office. Telephone User Interface (TUI) Pocket Guide Interchange/Corporate Office Telephone User Interface (TUI) Pocket Guide Interchange/Corporate Office Telephone User Interface (TUI) Pocket Guide Copyright 2004 Comdial Corporation All rights reserved.

More information

Record your greetings and name prompt (Page 8)

Record your greetings and name prompt (Page 8) POCKET USER REFERENCE GUIDE Welcome Congratulations! You have just purchased an Esnatech voice-mail system. Whether your company has chosen Maverick Mail or Telephony Office-LinX, you have one of the most

More information

NuPoint Unified Messaging

NuPoint Unified Messaging MITEL NuPoint Unified Messaging User Guide Release 5.0 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL

More information

Voice Messaging. Reference Guide

Voice Messaging. Reference Guide Voice Messaging Reference Guide Table of Contents Voice Messaging 1 Getting Started 3 To Play a Message 4 To Answer a Message 5 To Make a Message 6 To Give a Message 7 Message Addressing Options 8 User

More information

PHONE USER 1 GUIDE. Morristown (MUS) Local Customer Calling FROM: Morristown (Area Code 423): 307, 317, 318, 522, 581, 585, 586, 587

PHONE USER 1 GUIDE. Morristown (MUS) Local Customer Calling FROM: Morristown (Area Code 423): 307, 317, 318, 522, 581, 585, 586, 587 PHONE USER 1 GUIDE Local Calling Area Windstream has defined the following local calling area. All calls to these areas are included in your local monthly charge. Calls outside of this area will be billed

More information

Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card

Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card MITEL Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide Notice This guide is released by Mitel Networks Corporation and provides information necessary to use Mitel voice

More information

Meridian Mail Voice Messaging User Guide

Meridian Mail Voice Messaging User Guide Assigning a custom operator You can set up your mailbox to connect to another number. This allows you to offer your callers the option of leaving a message or speaking to one of your assistants or colleagues.

More information

NORTHERNTEL BUSINESS. Voice Messaging. changing the way you do business. Centrex. User s Guide: 1-888-360-8555 northerntel.

NORTHERNTEL BUSINESS. Voice Messaging. changing the way you do business. Centrex. User s Guide: 1-888-360-8555 northerntel. NTHERNTEL BUSINESS changing the way you do business Centrex User s Guide: Voice Messaging -888-0-8 northerntel.ca/business To activate the NorthernTel Centrex Voice Messaging for the first time: To access

More information

323203_6.book Page 1 Friday, March 5, 2004 5:38 AM. MERLIN Messaging System User s Guide

323203_6.book Page 1 Friday, March 5, 2004 5:38 AM. MERLIN Messaging System User s Guide 323203_6.book Page 1 Friday, March 5, 2004 5:38 AM MERLIN Messaging System User s Guide 585-323-203 Issue 6 May 2004 323203_6.book Page 2 Friday, March 5, 2004 5:38 AM Copyright 2004, Avaya Inc. All Rights

More information

Interchange/Corporate Office Mailbox Owner User s Guide

Interchange/Corporate Office Mailbox Owner User s Guide Interchange/Corporate Office Mailbox Owner User s Guide Interchange/Corporate Office Mailbox Owner User s Guide Copyright 2003 Comdial Corporation All rights reserved. Unauthorized use of this document

More information

VERIZON VOICE MAIL USER GUIDE DC/DE/MD/NJ/PA/VA REGION BUSINESS

VERIZON VOICE MAIL USER GUIDE DC/DE/MD/NJ/PA/VA REGION BUSINESS VERIZON VOICE MAIL USER GUIDE DC/DE/MD/NJ/PA/VA REGION BUSINESS ABOUT YOUR VERIZON BUSINESS VOICE MAIL SERVICE Business Voice Mail service can be a benefit to your business and to callers who need to leave

More information

Voice Mail Online User Guide

Voice Mail Online User Guide Voice Mail Online User Guide Overview Welcome to the online version of SaskTel Voice Mail that is now accessible from any computer with Internet access You can listen to, sort, forward and/or delete your

More information

IP Office 8.1 Using Voicemail Pro in Intuity Mode

IP Office 8.1 Using Voicemail Pro in Intuity Mode Using Voicemail Pro in Intuity Mode 15-601066 Issue 13a - (12 June 2012) 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

To access your mailbox by computer. For assistance, call:

To access your mailbox by computer. For assistance, call: User Guide 2002 Active Voice, LLC. All rights reserved. First edition 2002. Repartee and TeLANophy are trademarks of Active Voice LLC. To access your mailbox by computer 1. Launch Mailbox Manager. 2. When

More information

Broadview Networks Business Voice Mail

Broadview Networks Business Voice Mail Broadview Networks Business Voice Mail Welcome to Broadview Networks Voice Mail Service. Our service will allow you to stay in touch when you are either unable or choose not to answer your phone. This

More information

BUSINESS VOICEMAIL User Guide

BUSINESS VOICEMAIL User Guide BUSINESS VOICEMAIL User Guide Voicemail BASICS You may interact with your Voicemail Service from any Touch-Tone telephone. You can receive messages 24 hours a day, 7 days a week. You may have a total of

More information

MERLIN Messaging System User's Guide

MERLIN Messaging System User's Guide MERLIN Messaging System User's Guide Back Panels: Using Personal Group Lists Using Outcalling Front Panels: Getting Started Personalizing Your Mailbox Your Messages 585-323-203 COMCODE 108873795 Issue

More information

Cal Voicemail User Guide

Cal Voicemail User Guide UC Berkeley Cal Voicemail Telephone User Guide Fall 2009 Cal Voicemail User Guide Table of Contents Welcome to Cal Voicemail... 3 Getting Started... 4 Accessing Cal Voicemail... 5 Main Menu... 6 Personal

More information

vsuite Home Phone Feature Reference

vsuite Home Phone Feature Reference vsuite Home Phone Feature Reference Below is a list of features that are included with your new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact

More information

Voicemail to E-mail (including Voicemail)

Voicemail to E-mail (including Voicemail) table of contents Configuration of your new services 2 Step 1 Initializing your Voicemail 2 Step 2 Configuring rapid access to your message 6 Call Feature Manager 7 What you will find in the Call Feature

More information

GettingStarted. The first time you dial into BusinessVoice Mail, you will be asked to set up your mailbox. You will need the following information:

GettingStarted. The first time you dial into BusinessVoice Mail, you will be asked to set up your mailbox. You will need the following information: GettingStarted The first time you dial into BusinessVoice Mail, you will be asked to set up your mailbox. You will need the following information: Business Voice Mail Access Telephone Number: Your Telephone

More information

Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15

Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15 Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15 Web PhoneManager allows subscribers to manage their messages, mailbox recordings, and mailbox settings over the Internet. Important Notes: WPM is available

More information

Communications Director

Communications Director MITEL Communications Director Voice Mail User Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL

More information

VOICE MAIL USER GUIDE

VOICE MAIL USER GUIDE VOICE MAIL USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject

More information

IPitomy User Guide Business Phones Conferencing Voice Mail

IPitomy User Guide Business Phones Conferencing Voice Mail IPitomy User Guide Business Phones Conferencing Voice Mail Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by Aastra, the manufacturers of Northern

More information

Voicemail Plus User Guide

Voicemail Plus User Guide Voicemail Plus User Guide Version: 2.0_US Revised: 25 September 2007 Notices Copyright 2007 Vonage. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used

More information

Cisco Unity Express 8.5 Voice-Mail System User s Guide for Advanced Features

Cisco Unity Express 8.5 Voice-Mail System User s Guide for Advanced Features Cisco Unity Express 8.5 Voice-Mail System User s Guide for Advanced Features First Published: January 18, 2011 This guide provides information about using some of the advanced voice-mail features of your

More information

SPARK CALL MINDER GUIDELINES. spark.co.nz

SPARK CALL MINDER GUIDELINES. spark.co.nz SPARK CALL MINDER GUIDELINES spark.co.nz How does it work? Whenever you can t answer calls your Call Minder will answer & callers can listen to your greeting and leave a message in your mailbox. Using

More information

IP Office 3.0 Intuity Emulation Mode Mailbox Users Guide

IP Office 3.0 Intuity Emulation Mode Mailbox Users Guide IP Office 3.0 Intuity Emulation Mode Mailbox Users Guide 40DHB0002USCW Issue 8d (2nd March 2005) Table of Contents Accessing Your Mailbox... 5 Logging In... 5 First Time Login... 6 Normal Login... 6 Avaya

More information

UM8000 MAIL USER GUIDE

UM8000 MAIL USER GUIDE UM8000 MAIL USER GUIDE INT-2076 (UNIV) Issue 1.0 INTRODUCTION Welcome to UM8000 Mail User Guide. The UM8000 Mail is a simple yet powerful voice messaging system that can greet your callers and record your

More information

Voice Mail. Helpful Hints. Frontier Voice Mail User Guide for Business

Voice Mail. Helpful Hints. Frontier Voice Mail User Guide for Business Helpful Hints Press 1 to rewind 6 seconds. Press 1 1 to rewind to the beginning of a message. Press 3 to fast forward 6 seconds. Press 3 3 to fast forward to end of the message. Press 2 to toggle between

More information

Rogers Voice Mail Guide. Easy step-by-step instructions to help you get the most from your Voice Mail.

Rogers Voice Mail Guide. Easy step-by-step instructions to help you get the most from your Voice Mail. Rogers Voice Mail Guide Easy step-by-step instructions to help you get the most from your Voice Mail. Rogers Business Solutions is a trademark of Rogers Communications Inc. used under license. 2005 Voice

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

Memorial University. User s Guide

Memorial University. User s Guide Memorial University VoIP Voicemail User s Guide Memorial University VoIP Voicemail User s Guide INTRODUCTION... 2 TUTORIAL.... 2 HOW TO LOG INTO YOUR MAILBOX.... 3 CHANGING YOUR PASSWORD. 3 RECORDING YOUR

More information

South College VOIP Phone Training

South College VOIP Phone Training South College VOIP Phone Training Some of the components of your new telephone system are Cisco IP phones (Series 7945/7962), Call Manager and Unity Express Voice Mail. Some employees will have 7945/7962

More information

User Guide Version 1.0. TELUS Centrex Voice Mail Service

User Guide Version 1.0. TELUS Centrex Voice Mail Service User Guide Version 1.0 TELUS Centrex Voice Mail Service TELUS Centrex voice mail service Getting started 3 Accessing and managing your messages 5 Quick steps for customizing your mailbox 8 Other types

More information

Contents. WOW! Phone Reference Guide

Contents. WOW! Phone Reference Guide WOW! Phone Reference Guide Intro to WOW! Phone P-1 WOW! Phone Features P-1 Call Waiting P-1 Call Forwarding P-1 3-Way Calling P-1 Call Return P-1 Anonymous Call Rejection P-2 Caller ID P-2 Caller ID Block

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

Vonage Voicemail Plus. User Guide

Vonage Voicemail Plus. User Guide Vonage Voicemail Plus User Guide Version:. Revised 08 DEC 006 Vonage documentation is considered proprietary and is made available for business operations and review by employees and regulatory agencies.

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

Quick Reference Guide for Avaya Distributed Office voice mail

Quick Reference Guide for Avaya Distributed Office voice mail IP Telephony Contact Centers Mobility Services Quick Reference Guide for Avaya Distributed Office voice mail 03-602108 Issue 1 May 2007 This guide explains how to use Avaya Distributed Office voice mail.

More information

HQBN USMC HENDERSON HALL Telephone System Call Pilot Voice Messaging

HQBN USMC HENDERSON HALL Telephone System Call Pilot Voice Messaging HQBN USMC HENDERSON HALL Telephone System Call Pilot Voice Messaging Dialing Instructions WELCOME TO CALL PILOT VOICE MAIL Call Pilot voice mail is easy to use. Call Pilot guides you with audible prompts

More information

Business Call Answering

Business Call Answering Business Call Answering A Verizon Business Messaging Service USER GUIDE 05-040 www.verizon.com/smallbiz NY-CNS Thank You for Selecting a Verizon Business Messaging Service. Questions? Please call -800-HELP-986

More information

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior

More information

Cisco Unity Connection Voicemail User Guide

Cisco Unity Connection Voicemail User Guide Cisco Unity Connection Voicemail User Guide University of Alberta IST Voice & Data Networks Telephones Effective July 25, 2011 Table of Contents Table of Contents... 1 CISCO UNITY VOICEMAIL USER TRAINING

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507 D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging 6.0 November 2011 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Reference Guide Table of Contents

Reference Guide Table of Contents Reference Guide Table of Contents Overview and Quick Start 2 Log in and hear my messages 3 Skip, Forward, Save, or Delete a message 3 Change my PIN number (Passcode) 3 Change my Status while logged in

More information

Phone & Voicemail Instructions

Phone & Voicemail Instructions General Phone Tips To transfer a call to another line: 1. Press the Conf button 2. Dial the extension you wish to conference 3. Wait for the person to answer 4. Press Conf again to connect the two calls

More information

PARTNER Messaging System User s Guide

PARTNER Messaging System User s Guide PARTNER Messaging System User s Guide 518-100-701 Issue 3 May 2004 Copyright 2004, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete

More information

OmniTouch 8440 Messaging Software Quick Reference Guide. Messaging Services Telephone User Interface

OmniTouch 8440 Messaging Software Quick Reference Guide. Messaging Services Telephone User Interface Quick Reference Guide Introduction Access to voice messaging is available: Via the Telephone User Interface The Telephone User Interface is accessible from any phone, whether internal or external to the

More information

Voicemail Features Explained

Voicemail Features Explained Voicemail Features Explained Revised, BCJ 5/14/2010 Main Menu Review Reply: Note: The Reply feature is only available when the recipient is a Voicemail user. To Call This Person Now: Place

More information

Digital Phone @ Home Tutorial

Digital Phone @ Home Tutorial Digital Phone @ Home Tutorial 2 Table of Contents Quick Start Guide... 4 Making Phone Calls... 5 Voicemail Setup... 6 Setup instructions:... 6 To Check Messages:... 6 Quick Key Reference:... 6 Customer

More information

HPUG_1014. Shaw Home Phone. User Guide

HPUG_1014. Shaw Home Phone. User Guide HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.

More information

Allworx User s Guide (Release 7.2.3.x)

Allworx User s Guide (Release 7.2.3.x) Allworx User s Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording,

More information

Welcome to Marist College s new Voicemail system. Recording your Greeting. Contents of this Booklet. First Time Users, What do I need to get started?

Welcome to Marist College s new Voicemail system. Recording your Greeting. Contents of this Booklet. First Time Users, What do I need to get started? 1 VoiceRite Client version 3.7, before you start what you need to know Welcome to Marist College s new Voicemail system Unified Messaging is a powerful, yet easy-to-use messaging system. It integrates

More information

Business Voice Mail 9 USER GUIDE. Basic Mailbox

Business Voice Mail 9 USER GUIDE. Basic Mailbox While you re listening to messages... You can move through your messages with the keypad commands shown in red. You ll be able to REWIND (in 5-second increments) to catch something you didn t hear... or

More information

Business Telephone User Guide

Business Telephone User Guide Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior

More information

5000 COMMUNICATIONS PLATFORM (CP)

5000 COMMUNICATIONS PLATFORM (CP) MITEL 5000 COMMUNICATIONS PLATFORM (CP) UNIFIED VOICE MESSAGING AND EMBEDDED VOICE MAIL USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

YOUR HOME PHONE. Horry Telephone Cooperative, Inc.

YOUR HOME PHONE. Horry Telephone Cooperative, Inc. YOUR HOME PHONE Horry Telephone Cooperative, Inc. CONTENTS Calling Features Anonymous Call Rejection page 4 Automatic Busy Redial page 4 Automatic Call Return page 5 Call Forwarding page 6 Call Forwarding

More information

Xpressions Web Assistant

Xpressions Web Assistant Xpressions Web Assistant Accessing your voicemail via the web Information Technology Services Outreach and Distance Learning Technologies 1 Copyright 2014 KSU Department of Information Technology Services

More information

Comdial Voice Processing System User Guide

Comdial Voice Processing System User Guide Comdial Voice Processing System User Guide Featuring Visual Voice Mail Operation For use with Comdial DXP, DXP Plus, FX, and DSUII Digital Communication Systems GCA70-347.03 4/01 printed in U.S.A. Comdial

More information

User Guide. Quick Reference Instructions. Verizon Home Voice Mail

User Guide. Quick Reference Instructions. Verizon Home Voice Mail Quick Reference Instructions Verizon Home Voice Mail Your first step... ALWAYS GET INTO YOUR MAILBOX FIRST To do this from your home telephone, dial the Home Voice Mail system number, then enter your passcode.

More information

Analog Business Phone User Guide

Analog Business Phone User Guide Analog Business Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

Deluxe voice messaging service. Thank you for choosing BellSouth MemoryCall voice messaging service.

Deluxe voice messaging service. Thank you for choosing BellSouth MemoryCall voice messaging service. BellSouth MemoryCall Deluxe voice messaging service Receive all your important >messages Thank you for choosing BellSouth MemoryCall voice messaging service. This service will save your messages in a mailbox

More information

Memorial University VoIP Voic User s Guide

Memorial University VoIP Voic User s Guide Memorial University VoIP Voicemail User s Guide Memorial University VoIP Voicemail User s Guide INTRODUCTION... 3 TUTORIAL.... 3 HOW TO LOG INTO YOUR MAILBOX.... 4 CHANGING YOUR PIN. 4 RECORDING YOUR ACTIVE

More information

Hosted Fax Mail. Hosted Fax Mail. User Guide

Hosted Fax Mail. Hosted Fax Mail. User Guide Hosted Fax Mail Hosted Fax Mail User Guide Contents 1 About this Guide... 2 2 Hosted Fax Mail... 3 3 Getting Started... 4 3.1 Logging On to the Web Portal... 4 4 Web Portal Mailbox... 6 4.1 Checking Messages

More information

Overview. Table of Contents. Telephone... 1 State of Kansas Voice Mail System CISCO Unity 3 Quick Reference... 7

Overview. Table of Contents. Telephone... 1 State of Kansas Voice Mail System CISCO Unity 3 Quick Reference... 7 Overview This document introduces the State of Kansas Telephone and Voicemail Systems and gives instructions for the most commonly used features. Table of Contents Telephone... 1 State of Kansas Voice

More information

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Emergency Calls Dial 911 or 3 911 Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Place a Call Lift handset (or press the Speaker button, the line button, or New Call soft key)

More information

Home Phone. Voicemail User Guide

Home Phone. Voicemail User Guide Home Phone Voicemail User Guide Overview Welcome to TELUS Voice Mail Service. This guide will walk you through some helpful tips and tricks to use and navigate your voicemail service. Click any of the

More information

Virtual Phone System User Guide v5.4

Virtual Phone System User Guide v5.4 Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand

More information

Getting Started with Loyola s New Voicemail System

Getting Started with Loyola s New Voicemail System Getting Started with Loyola s New Voicemail System Loyola Moves to Microsoft This guide provides an introduction to Loyola s new unified messaging voicemail system, which went live in March 2014. Additional

More information

MX-ONE Messaging Voice Mail 4.2

MX-ONE Messaging Voice Mail 4.2 MX-ONE Messaging Voice Mail 4.2 Telephone User Interface User Guide MX-ONE Messaging Voice Mail 4.2 USER GUIDE Copyright 2008. Aastra Telecom Sweden AB. All rights reserved. This document contains proprietary

More information

Frontier Message Center User Guide

Frontier Message Center User Guide Frontier Message Center User Guide Communication solutions that fit your life today and tomorrow. www.frontieronline.com 180 South Clinton Avenue Rochester, NY 14646 RETURN SERVICE REQUESTED FTR16.1109

More information

AT&T VoiceMail. User Guide. 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

AT&T VoiceMail. User Guide. 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T VoiceMail sm User Guide 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Voice Mail User Guide Enjoy all the benefits

More information

Shaw Business Hosted PBX user guide

Shaw Business Hosted PBX user guide Shaw Business Hosted PBX user guide Contents 4 Welcome 5 AASTRA Hosted IP Phone 7 Handling Calls 9 Voicemail / Greetings 11 Voicemail / Playback Features 12 Additional Voicemail Features 13 Call Forward

More information

MESSAGING USER GUIDE Release 11.0

MESSAGING USER GUIDE Release 11.0 MESSAGING USER GUIDE Release 11.0 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information

More information