1 1. Now Everyone Gets The Message 2. MessageBank Stard Set Up 3. Using MessageBank 4. Options 5. Pricing 6. Billing 7. Troubleshooting 8. Helpful Hints 9. Tips 10. More Information Mobile MessageBank Stard User Guide
2 Now Everyone Gets The Message MessageBank Stard brings some extremely useful features functions to your MessageBank options. You see, Mobile MessageBank Stard now not only allows you to receive messages, but it also allows you to send new or existing messages from your mailbox to multiple recipients including Telstra MessageBank services, as well as non-telstra Mobile numbers fixed phone numbers - all at once. Mobile MessageBank Stard works just like but for voice messages, making it a good deal easier to communicate with any group, sales or service team. The MessageBank functions Who can you send messages to with MessageBank Stard? You can send or forward any single message to: one person - to any Telstra MessageBank service, non-telstra Mobile number or to a fixed phone number, by keying in that person's phone number. a number of people by keying in each person's number individually. specific groups of people, such as a management or sales team - by using Group Lists. Of course, if the people receiving your messages have a MessageBank Stard service as well, they can also send your message directly on to the MessageBank service of one or more other people. Special features Make the most of these options. MessageBank Stard comes with access to Call Back, Personal Receptionist, Special Delivery, Messaging, Group Lists & Reminder Service. Call Back allows you to call back the person who left you a message at the press of a button. Personal Receptionist gives your callers the option of leaving a message or going through to a receptionist. Special Delivery allows you to request MessageBank to call you at a specified number when you receive a message. Messaging Groups Lists allows you to reply to messages or to record send voice messages to individuals or to groups of people. Reminder Service allows you to record your own reminder message have that message sent to you at a specified time. The importance of name announcements MessageBank Stard allows you to send messages between any Mobile MessageBank mailboxes as well as to non-telstra Mobile numbers fixed phone numbers. When you send a message to a Mobile MessageBank mailbox - or create an entry in a Group List that includes a Mobile MessageBank mailbox - you'll hear the owner's mailbox name announcement once you have entered the recipient's address by entering their Telstra Mobile number. This is a helpful way to confirm you have keyed in the right number.
3 Similarly when entering phone numbers without Mobile MessageBank, you will be asked to record the name of the person who the message is for so it can be played to them when they answer the call. This is a very good reason for making sure you've set up your MessageBank service properly. If you're not sure, or you want to learn how to record your Name Announcement, visit the Name announcement section below. Messages Storage MessageBank Stard automatically stores all new messages received in your mailbox for fourteen days. Once played, messages are automatically stored for another seven days, unless you delete them. Sixty messages each of up to five minutes in length can be stored at any one time. It's a good idea to delete messages after you've listened to them to ensure you have room for new messages. Voice prompts user guide Using MessageBank Stard is easy. Once you access your MessageBank service you'll be guided through its capabilities by a series of recorded voice prompts. Any time you need additional information contact Telstra Mobile Customer Service on MessageBank Stard Set Up Getting MessageBank Stard ready If you already have a MessageBank service, your MessageBank mailbox should be set up with your PIN, personal greeting name recording. If you are a new MessageBank user, you will need to: 1. Activate call forwarding from your mobile phone to MessageBank. (Call forwarding on your mobile phone is usually set automatically by Telstra Mobile on connection) 2. Access your MessageBank mailbox 3. Set your MessageBank mailbox's PIN (Personal Identification Number) code 4. Record your personal greeting name announcement. 5. In addition, once your mailbox is setup, you can also: Change your AutoPlay status - this determines whether your messages play one after another as soon as you access your MessageBank account 6. Set your Personal Receptionist number schedule 7. Create manage Group Lists Activating Your Mailbox By Setting Your Call Forwarding Most services already have the MessageBank service pre-set. This means you don't have to go through the steps outlined in this section related to Call Forwarding. Instead you can skip straight on to ' Accessing Your Mailbox for the first time.'
4 In order to determine if your phone has MessageBank already activated, simply dial the following number listen: The MessageBank Access code Send or OK or Yes If you do not connect to the MessageBank voice, you will need to follow the appropriate steps to activate your service. The first step in setting up your MessageBank service involves telling MessageBank when you want it to answer your calls. This is actually a Mobile network function named Call Forwarding, which means that calls coming to your mobile phone are forwarded on to your MessageBank Stard service. Call forwarding can be programmed into your phone by our Telstra Mobile Customer Service centre, when you set up your Mobile account, or you can request it later.
5 Set Up - digital GSM Activating Call Forwarding to MessageBank Below are code sequences for the four Call Forwarding options. You will need to key these into your phone to forward calls to MessageBank. Phone Off/Out of Range. Phone Unanswered. Phone Busy. All Calls. We recommend you set call forwarding on Phone Off/Out of Range, Phone Unanswered, Phone Busy. (You can also cancel Call Forwarding on MessageBank at anytime by following similar steps - see below.) Phone Off/Out of Range Phone Off/Out of Range will forward your callers to MessageBank when the network can't contact your phone. This could be because you're out of a coverage area, your battery is flat or you simply haven't turned on your mobile. Phone Off/Out of Range code MessageBank Access code (the number you are diverting calls to) Send or OK or Yes Phone Unanswered Phone Unanswered will forward your callers to MessageBank when you don't answer the mobile phone. So if you can't get to the phone, or don't answer after 15 seconds, your callers will be forwarded to your MessageBank service. Phone Unanswered code MessageBank Access code (the number you are diverting calls to) Send or OK or Yes
6 Phone Busy The Phone Busy option will forward your callers to MessageBank when you are already on another call. Phone Busy code MessageBank Access code (the number you are diverting calls to) Send or OK or Yes All Calls The other Call Forwarding option is All Calls. This will immediately forward all your calls to MessageBank. All Calls code MessageBank Access code (the number you are diverting calls to) Send or OK or Yes Note: These are network codes for call forwarding will work for any GSM mobile phones connected to Telstra Mobile. Your mobile phone may have an alternative method for setting diversion, however we recommend that you use the above codes.
7 Cancelling Call Forwarding to MessageBank Of course there may come a time when, for whatever reason, you want to cancel a call forwarding option to your MessageBank. Cancelling a Call Forwarding option is similar to activating it. Phone Off/Out of Range. Phone Unanswered. Phone Busy. All Calls. Phone Off/Out of Range Phone Off/Out of Range code Send or OK or Yes Phone Unanswered Phone Unanswered code Send or OK or Yes Phone Busy Phone Busy code Send or OK or Yes All Calls All Calls code Send or OK or Yes
8 Set Up - digital CDMA Activating Call Forwarding to MessageBank Below are code sequences for the four Call Forwarding options. You will need to be key these into your phone to forward calls to MessageBank. Ring, No Answer. No Answer/Busy. Busy. All Calls. We recommend you set call forwarding on No Answer/Busy. (You can also cancel Call Forwarding on MessageBank at anytime by following similar steps - see below.) Ring, No Answer Ring, No Answer will forward your callers to MessageBank when you don't answer the phone. So if you can't get to the phone, or don't answer after 15 seconds, your callers will be forwarded to your MessageBank service. Ring, No Answer code the MessageBank Access code (the number you are diverting calls to) Send or OK or Yes Busy The Busy option will forward your callers to MessageBank when you are already on another call. Busy code the MessageBank Access code (the number you are diverting calls to) Send or OK or Yes
9 Off / Out of Range Off / Out of Range will forward your callers to MessageBank when your phone is, out of range or switched off. Off / Out of Range code the MessageBank Access code (the number you are diverting calls to) Send or OK or Yes All Calls The other Call Forwarding option available is All Calls which will immediately forward all your calls to MessageBank. All Calls code the MessageBank Access code (the number you are diverting calls to) Send or OK or Yes Note: These are network codes for call forwarding will work for CDMA mobile phones connected to Telstra Mobile. Your mobile phone may have an alternative method for setting diversion, however, we recommend that you use the above codes.
10 Cancelling Call Forwarding to MessageBank Of course there may come a time when for whatever reason you want to cancel a call forwarding option to your MessageBank. Cancelling a Call Forwarding action is similar to activating it. Ring, No Answer. No Answer/Busy. Busy. All Calls. Ring, No Answer Ring, No Answer code Send or OK or Yes Busy Busy code Send or OK or Yes Off / Out of Range Off / Out of Range code Send or OK or Yes All Calls All Calls code Send or OK or Yes
11 Accessing your Mailbox for the first time To access your MessageBank for the first time, simply dial the following number : The MessageBank Access code Send or OK or Yes MessageBank will automatically recognise your mobile phone allow you access to your MessageBank Stard mailbox. You'll be taken through a Mailbox set-up tutorial. From on, simply dialling 101 will allow you to access your mailbox. The MessageBank beginner's tutorial The first time you access MessageBank, a beginner's tutorial will take you through exactly what you need to do to set up the following essential MessageBank features: your PIN (Personal Identification Number) - your access code needed to help protect the privacy of your mailbox. your personal greeting - this is the greeting callers will hear when their call is answered. your name announcement - used to help identify your mailbox. Setting your PIN Your PIN is an important security device - it is the access code needed to help protect the privacy of your mailbox. Your PIN can be between four six digits. You will only need to enter your PIN when you call your MessageBank service from a phone other than your own mobile. Because your new MessageBank service will have a default PIN number set, you may want to change it straight away for security. The first time you call your MessageBank, you will be prompted to do so. At any other time, to change your PIN dial your MessageBank service at the Main Menu: for mailbox set-up for PIN. Enter your new 4-6 digit PIN You can change your PIN anytime you like by dialling MessageBank following the same procedure. Recording your personal greeting Your personal greeting is what callers will hear when their call has been forwarded to your MessageBank mailbox.
12 Your personal greeting could be something like: "Hello this is <your name>. I can't take your call right now, but please leave me your name, number message after the tone. I will get back to you as soon as I can. Thank you." The first time you call your MessageBank, you will be prompted to record your personal greeting. At any other time, the procedure to re-record your personal greeting is quite simple. Dial your MessageBank service at the main menu: for mailbox set-up for personal greeting. Your current greeting will play to re-record. Follow the voice prompts to record your greeting to end to keep the greeting if you are happy with it you will be returned to the Main Menu or to re-record if you wish Tips for recording your personal greeting Here are some tips to help with recording your personal greeting: try to record your personal greeting in a quiet environment, free from distractions background noise. write down your greeting read it aloud several times before you record it. speak slowly clearly, holding the phone steady. if you are going to include phone numbers, saying them twice will give the caller a chance to write them down. don't make your message too long. you don't need to ask the caller to tell you what time they called because MessageBank includes the time date at the beginning of every message. Recording your name announcement Your recorded name is used to identify your mailbox in certain cases where your greeting cannot be used. The first time you call your MessageBank, you will be prompted to record your name announcement. At any other time, the procedure for recording your name announcement is almost the same as that for recording your personal greeting except it's a lot shorter. Dial your MessageBank service at the main menu: for mailbox set-up for recorded name to re-record. Follow the voice prompts to record your name announcement to end the Main Menu or to keep if you are happy with your name recording you will be returned to
13 to re-record it Your AutoPlay status Each new MessageBank services has its AutoPlay status set to on. So once you have dialled 101 your messages will automatically play. With AutoPlay on, your mailbox now bypasses the Main Menu your messages are played automatically. To check or change your AutoPlay status for Main Menu (pressing this key will take you back to the Main Menu at any time while you are accessing MessageBank) for mailbox set-up for your AutoPlay Status You will hear a recorded voice announcement identifying your mailbox's AutoPlay status, which, by default, is on: "AutoPlay is currently on. Messages will be played one after the other as soon as you reach your mailbox" to turn off or to leave on Once again, you will hear a recorded voice announcement identifying your mailbox's AutoPlay status If you have turned AutoPlay off, when you next access your service you will need to press 1 to listen to messages, press 6 to move to the next message once the message has been played. Hint - If you want to play your messages one after the other without any prompt interruptions in between messages (ie. the "press 1 to replay, press 5 to delete, etc."), dial 101 press 9 straight away, press 11.
14 Setting up the Personal Receptionist feature When your callers reach MessageBank they are given the option to either go through to a receptionist OR leave a voice message. If they choose to go to a receptionist they will be put through to a number specified by you, for example a fixed or mobile phone number, or Mobile Memo service. There are 3 key things you need to do to set up the Personal Receptionist feature: decide where the calls will go decide when the calls will go there change your personal greeting to tell callers to press 0 to speak to your Personal Receptionist Call MessageBank for mailbox set-up for other mailbox options for Personal Receptionist First Time User Set the number you want to divert to: to set a Personal Receptionist Message: " Please enter the number for your Personal Receptionist." This can be a mobile or fixed number, or 102 if you use Telstra Memo want to integrate the two products. Don't forget to enter the area code if you need to change this number or to keep it Once your number is activated you need to set a time schedule for it. Define your schedule (set time): to have this Personal Receptionist available to callers all of the time Message: "Your Personal Receptionist is set up ready for use" to schedule those times when your Personal Receptionist is available for Monday through Friday for all seven days of the week to specify individual days
15 Please enter the days of the week when your Personal Receptionist is available. For example, enter 1, 2, 7 for Monday, Tuesday Sunday Message: "You have entered <list days / Monday through Friday / seven days of the week>" to change this schedule to keep it For the days selected, please enter the time of day to begin using the Personal Receptionist (either 00:00 or 0:00) for AM for PM to change it to keep it Please enter the time of day to stop using the Personal Receptionist for AM for PM to change it to keep it Message: "Your Personal Receptionist is set up ready for use" At all times to cancel or exit, press Change your greeting Finally, you will need to change you personal greeting to include a special instruction for your callers so that they will be diverted to your Personal Receptionist, for example: "Hello this is <your name>. I can't take your call right now, so leave me a message after the tone or press 'zero' to speak to my receptionist. Thank you." To see how to change your personal greeting, look at the instructions for re-recording. Turn Personal Receptionist feature on/off From Main Menu press for mailbox set-up for other mailbox options for Personal Receptionist to turn on/off the Personal Receptionist feature for help If currently turned on - it will be turned off
16 Message: "Your Personal Receptionist feature is turned off". If callers press 0 hear "Personal Receptionist is not available", they will to go back to the Main Menu If currently turned off - it will be turned on Message: "Your Personal Receptionist number is <number> is used from <start time> to <end time> <days / everyday / all days>" To change Number/Schedule to change this Personal Receptionist number schedule to change the Personal Receptionist number to change the time to change both OR to keep it Message: "Your Personal Receptionist is set up ready for use" OR to delete your Personal Receptionist Message: "You're about to delete your Personal Receptionist" to delete your Personal Receptionist Message: "A Personal Receptionist is no longer defined for your number" to keep it Message: "Your Personal Receptionist is set up ready for use" At all times to cancel or exit, press
17 Messaging & Group Lists Messaging Group Lists are lists allow you to reply to messages or to record send voice messages to individuals or to groups of people. Group Lists are lists of mobile phone numbers fixed phone numbers that you can send voice messages to. You can send messages to both Telstra Mobile phones as well as non-telstra Mobile phone numbers. You can add remove numbers to a list as often as you please. MessageBank Stard can store a maximum of 20 Group Lists, with up to 50 people in each group. Group Lists make it easy to send messages to specific groups of people because, rather than dialling each person's mobile number individually each time you send a message, you simply select the appropriate Group List number. So your message is sent to everyone in the group at the touch of a button. You can send a message to as many of your Group Lists as you need to, at any one time. Creating a Group List Here are the steps you need to take to create a Group List: Access MessageBank by dialling At the Main Menu press for mailbox set-up for other mailbox options for Group Lists to create a Group List You need to select a 1-3 digit number for that list, such as Group '100' Record a name that makes the group easy to identify, such as 'Sales Team'. When you have finished recording the group name, press Finally, follow the voice prompts to enter the mobile phone numbers of each person you want to be in the Group. When you have finished press TIP: Creating or changing Group Lists is often more convenient using a fixed touchtone phone because you can see input numbers more easily.
18 Managing Changing Your Group Lists You can change the details of your Group Lists whenever you like. To do this you need to go to the Group List Menu: At the Main Menu press for mailbox set-up for other mailbox options for Group Lists to review your Group Lists - you'll hear: The group numbers names you have recorded for each Group List. You will be asked to enter the group number you wish to review will hear the mobile numbers their corresponding Name Announcement (recorded by the MessageBank mailbox's owner) for each member of the group. Once this is finished press : to make a change to a Group List you wish to manage to add members to a Group List to delete members from a Group List to delete a Group List to create a Group List Special Delivery Special Delivery allows you to request MessageBank to call you at a specified number when you receive a message. Access MessageBank by dialling At the Main Menu press for mailbox set-up for other mailbox options for Special Delivery (in the menu it's called Message Forwarding) to set a Message Forwarding/Special Delivery number. Enter the phone number that MessageBank should call when you receive a message. Make sure you include the area code if applicable. OR if you need to change this number. to keep it. You will need to press to ensure the number is saved.
19 Using MessageBank Stard Listening to messages using Call Back Once a message has played you have the option to return the call using the Call Back function by pressing 2, 2. After the call has finished you are returned to where you left off in MessageBank. How to send messages You can use MessageBank Stard to send: a new message you record yourself an existing message in your mailbox which you wish to forward, along with an introduction which you record or reply to a message you have received MessageBank Stard will automatically look for a MessageBank service to which to send your message. If it cannot find one - ie. it is a non-mobile phone, MessageBank Stard will use telephone delivery to send the message ie. - it makes a call to the number plays the message. Sending a new message At the Main Menu press to send At this point you will be asked to enter the mobile phone number or Group List number to send the message to (you will hear the recipient's name announcement or the Group List Name you have previously recorded) Once you have selected all your recipients, press when you are ready to record Record your message When you have finished recording press. You have several choices: to change the message to send the message to review the message Before you send your message, you can also select a delivery option by pressing 5.
20 Delivery options The following delivery options are available for every message you send: Urgent - the message will be played to the person receiving it before any other messages Reply Requested - lets you know the recipient has received listened to your message Confidential - the message can't be forwarded by the person receiving it Future Delivery - you can schedule a time day for delivery at some time in the future (up to twelve months ahead) Forwarding a copy of an existing message Access your mailbox. Messages will start playing automatically if AutoPlay is on. If you don't have AutoPlay on, press to listen to the message. After each message is played, you'll be offered a range of reply options. to send a copy Once again, follow the voice prompts to enter the Group List number(s) or mobile phone number(s) where you wish to send the copy of the message Once you have selected all your recipients, press when you are ready to record your introduction Record your introduction When you've completed your introduction, press to finish recording your message The same options when you record a new message are available to you after you have recorded the introduction - so you may review /or change the introduction if you want to (please note that you cannot review or change an existing message from your mailbox) Then - if you choose - you can pick your delivery option to send the message
21 Replying to a Group Messaging message You can reply directly to the sender of a Group Messaging message that is in your mailbox. After listening to the message, press to reply Record your reply when finished, press Choose - if you wish - a delivery option to send Receiving messages via telephone delivery The mailbox makes a phone call to the number without the MessageBank service. Once the phone rings is picked up the following announcement takes place: "Hello, this is Telstra MessageBank. 'Sender name' has a message for 'recipient name or number'. To listen to your message press 1. To reject this message press 2 or simply hang up." If the phone number is attached to another call answering device eg. fixed MessageBank or answering machine, the message will not be left on the answering device. If the phone is unanswered, MessageBank Stard will retry 3 times to ensure the person gets the message. If between 9pm 8am no retries are attempted. Setting a Reminder When setting a reminder you have the option to set either: a one time reminder, or a recurring reminder Dial From the Main Menu press for Reminders to create a reminder Set type of reminder - you can send a one time or recurring (daily) reminder to have the new or to have the reminder reminder delivered daily (recurring) for delivery Monday through Friday for delivery seven days a week Please enter the time of delivery (either 00:00 or 0:00) for AM or press for delivered once (one time reminder) for delivery within the next twenty-four hours (or enter the date) Please enter the time of delivery (either 00:00 or 0:00) for AM or press for PM
22 PM Message: "You have entered <time>, <am/pm> <Monday through Friday / Seven days a week>" to change it to keep it Recording a Reminder Please record your reminder after the tone when you have finished recording to cancel this reminder Play reminder to re-record reminder to keep it Reminder is set - return to MessageBank Review/Delete Reminder You can review or delete the one time or recurring (daily) reminder that you have previously set. Dial From the Main Menu press for Reminders to review or delete a reminder or to review or delete a daily reminder to review or delete a one-time reminder Message: "Daily reminder for <time>" to play this reminder again to skip to the next reminder to delete reminder At all times to exit reminders press Receiving a Reminder You will receive a phone call. After answering you will hear the message: "This is your Telstra MessageBank with a reminder for <name / number>" to play this reminder
23 To deliver the reminder to your mailbox, hang up Message: "Play reminder" to replay the message to keep the message to delete the message Where it's a one time reminder press for delivery within the next twenty-four hours Please enter the time of delivery (either 00:00 or 0:00) for AM or press for PM Message: "You have entered <time>, <am/pm>" to change it to keep it to schedule a new delivery time for this message or For delivery in the future, enter a number from 1 to 12 for the month Please enter the day of delivery to change it to keep it Please enter the time of delivery (either 00:00 or 0:00) for AM or press for PM Message: "You have entered <time>, <am/pm>" to change it to keep it
24 Key Features MessageBank has a range of services to suit different messaging needs. The key features of t he MessageBank service are: MessageBank Stard Maximum length of calls 5 min Maximum number of 60 messages Message Played 14 days storage time Stored/Kept 7 days Features available Call Back, Personal Receptionist, Reminders, Messaging & Group Lists, Special Delivery. There is also MessageBank Fax - a MessageBank service for anyone who needs to get their faxes on the go. Fax Mailbox Maximum number of faxes 20 (with a total of 50 pages) Message storage time New 14 days Kept 7 days In addition, MessageBank Combined allows you to share one MessageBank service on both your fixed mobile phones, while MessageBank Combined Plus allows you to have one MessageBank service on your fixed phone that can be used by more than one person have the messages forwarded to your Mobile MessageBank service.
25 Pricing Customers are not required to pay a monthly access fee to have MessageBank Stard available from their service, however retrieval diversion charges apply. Here are the current charges for MessageBank Stard: Reminders messages sent to telephone numbers without Mobile mailboxes (ie. telephone delivery) will be charged at applicable minimum monthly spend rates. Billing Monthly Access Fee $0 Message Retrieval 14 cents per 30 seconds Call Forwarding 6 cents per 30 seconds* Calls that are diverted to your MessageBank Stard mailbox are all itemised under the Call Forwarding section of your bill. Messages you send to 101 to access action your messages are all itemised under the Mobile MessageBank section of your bill. Messages you send to phone numbers without Mobile mailboxes appear under the National Direct Dialled (NDD) section of your bill. Calls made using Call Back, Reminders or Personal Receptionist appear in the National Direct Dialled (NDD) section of your bill. These calls can easily be identified because they have 'MessageBank' in the origin field of the section.
26 Troubleshooting As a MessageBank user you may encounter one of the difficulties listed below. For each one we've provided a likely solution. If these are not effective or you have any other queries or problems please don't hesitate to contact Telstra Mobile Customer Service on We'll be only too pleased to help. Problem 1. I can't get past my first message - I get half way through listening to it it goes back to the beginning again. The likely cause: the MessageBank is misinterpreting "noise" in the recording as a comm thinks that the button has been pressed to rewind the message. Solution: Take control of your MessageBank before it misinterprets the noise, press the 3 button just before the point in the message where it always rewinds. This will fast- forward the message 8 seconds (moving you over the problem spot) you should be able to listen to the rest of the message. Problem 2. When I dial into my MessageBank it tells me to press the hash button, I do this nothing happens. The likely cause: The DTMF (Dual Tone Multi Frequency or touch tone ) dialling on the phone is switched off. For MessageBank to be able to recognise the key press comms, a phone has to have the DTMF dialling switched on. Solution: instructions on how to switch DTMF on/off can be found in your phone manual. Note: this problem also occurs when using a fixed phone, that doesn't have tone dialling. To access the MessageBank a phone with tone dialling is necessary. Problem 3. My phone won't accept the call forwarding codes. When I try to set call forwarding to MessageBank, I dial * * but I get a + symbol appearing instead of the asterisks it won't accept the call forwarding codes. The likely cause: some phones have a feature that causes the international dialling code (the plus symbol) to appear when you press the button twice quickly. Solution: press the button, wait for a couple of seconds press the button again, enter the rest of the call forwarding code. Note: this problem is only likely to occur when you are entering the network codes for call forwarding. Alternatively, with many phones the menu system can be used to set call forwarding. Problem 4. I've got a message on my MessageBank that just goes on on - it's just silence/background noise. The likely cause: someone has re-dialled or speed-dialled your mobile number without realising it been forwarded to your MessageBank. With mobile phones this can quite easily happen will result in MessageBank recording whatever is happening in the background (e.g. driving noises,