Simply a better way for your business to communicate.

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1 Simply a better way for your business to communicate ,,,

2 Welcome to Voice-Ring Your Digital Solution to Business Telephone Service. There is nothing more important in the Business world than communication, and that s why Voice-Ring offers Business Class solutions with all the features and flexibility you need without the extra hardware or hassles. Doing more with less never sounded so good. S er vices Customer Service Let s start with our #1 priority... Customer Service. From your initial inquiry through the life of your agreement, we will discuss with you any decisions that need to be made, or talk you through any changes or issues that may arise. Your satisfaction is our number one goal. We take pride in the fact that our Sales and Technical support personnel are based right here in the United States of America. For your convenience, a Spanish speaking representative can be provided at your request. Digital Line Service Keep your current phone number, and continue to use your existing phones while enjoying the savings and benefits of digital service. Our Digital Line Service uses your broadband Internet connection to transport your calls instead of a traditional telephone line. It replaces the current local and long distance service, saving our customers an average of 30% on their phone bills. It is the first and easiest step into the digital telephone world. If you are not ready to implement a fully digital system, this is a great way to start. We use what are called Analog Telephone Adapters to convert your traditional (analog) phone signal into a digital one which is then sent securely over the internet instead of over a telephone wire. Talk to your Voice-Ring Advisor about a service plan that is right for you. Virtual Phone System VIRTUAL (vûŕ choo-əl) adj. Existing in effect beyond what is physically installed. Call it what you like, hosted system, or managed system... Regardless of what you call it, our Virtual Phone System delivers all the Business Class features you need, like extension dialing, automated attendant, voic , music on hold, and more. It completely replaces the need to have a PBX at your office. Check out the Features section for a complete description of what our system can do for you, and talk to a Voice-Ring Advisor to discuss a system/service package that is right for the way you want to do business. Digital Fax Service Get rid of that extra telephone line... we can provide a digital fax service for a flat, or low monthly rate.,,

3 Voice-Ring Benefits More Features and Flexibility, Less Equipment and Cost We live in a Digital World. Updating your phone system to a digital solution enhances your capabilities and simplifies your life. use the power of VoIP technology to deliver Business Class call handling that is scalable and geographically independent. B enefits Keep your existing phone number Just because your are changing your service doesn t mean you have to end up with a new phone number. Not only do you get to keep the phone number you have spent years promoting, we make it easy to add toll free numbers and additional phone numbers without adding more telephone lines into your building. Less hardware and software to maintain A PBX, or Public Branch Exchange is the telephone Switchboard that handles call routing, call holds, and call transfers. Our Virtual Phone System eliminates the need to have a PBX onsite. In addition to not having the huge initial cost of buying a premise based PBX, you don t even pay for annual hardware and software upgrades, or costly maintenance contracts. Your customers won t get a busy signal Even if you only had one phone line and one phone number, switching to our Virtual Phone System will ensure your customers don t get that annoying busy signal. If you are on a call, subsequent incoming calls will be routed to other queues or go to voic where they can leave a message. That message can even be ed to you instantly. Integrate cell phones and other non-system phones We provide your road warriors and work from home employees the same telecommunication features the office staff enjoy by simply assigning an extension number to their cell phone or home phone. That way they can transfer calls and voic s just like your office staff. Our system can even have your calls ring on multiple phones at the same time or in sequence so you get to decide when and how you want to answer. Geographic independence Voice-Ring gives you simplified installation and portability Our systems are not concerned with building, city, or state dialing restrictions so your phones will work wherever you have broadband internet access. You can move across the hall, across town, or across the country. Just think about what that does for your Disaster Recovery planning.,,

4 VIRTUAL (vûŕ choo-əl) adj. Existing in effect beyond what is physically installed. All the enterprise class call management features your business needs, without having to deal with all the hardware and hassles. Voice-Ring. Simply a better way for your business to communicate. Features Unlimited calling Enjoy unlimited calling to phone numbers within the continental U.S. and Canada, and to Voice-Ring phone numbers worldwide. Stop worrying about unbridled bills. Call whoever you want, whenever you want, for as long as you want, for one flat rate each month. Businesses that have offices in multiple cities or states can save hundreds of dollars each month on long distance charges alone. Optional customized low rate domestic or international calling plans are available. Your Voice-Ring Advisor will work with you to design the best calling plan for your business. Flexible phone numbers Switching to Voice-Ring means you won t have to worry about losing the phone number you have spent years promoting. You can use your existing number, or get new local, toll-free, or virtual numbers. By setting up virtual numbers, (local numbers from some other area of the country) your customers in those areas can call a local number instead of a toll-free number or incurring long distance charges when calling you. Voice-Ring is not concerned with building, city, or state dialing restrictions, so, no matter where you move to in the United States, whether it s across the hall or across the country your phone numbers will still work. Extensions for the modern workforce Each phone within your organization is addressed by a unique extension number. This allows you to dial from extension to extension using just the 2-6 digit assigned number It doesn t matter whether the other extension is across the aisle or across the country. That same extension could be in Florida on Monday and moved to Pennsylvania on Tuesday. Each extension can be assigned one or more local, toll-free, or virtual phone numbers. Each extension has its own voice mailbox and additional mailboxes are available. Assign extension numbers to cell phones and work at home phones so your road warriors and home workers can enjoy the same system features as your office staff. Enterprise Voic Voice-Ring unifies your company under one Voic system regardless of how many geographic location are involved. Each extension has a password protected mailbox that is accessible from any phone nationwide. Messages can be listened to, deleted, or forwarded to other mailboxes within the system. When new messages come in you can be notified by multiple methods including a message light illuminating on your phone, an alert, or a call out to another number. You can even listen to your voic via an audio file attachment.,,

5 Voice-Ring Features Page 2 Professional Auto Attendant and ACD (Automated Call Distribution) Manage your inbound calls efficiently with an automated attendant that can be configured to provide numerous services using your own voice or a professionally recorded voice. Your attendant can present vital information such as office hours, address, fax numbers, or give product information. It can also be configured to route calls to specific groups of employees such as Sales, or Technical Support based on caller menu response. Your attendant can provide a company directory listing all or just a group of employees that are accessible to your callers, or route calls by a searchable directory when the caller enters the first 3 letters of the employee s name. These options can be combined using time based rules and multiple phone numbers to create that professional image your company needs to thrive. A Voice-Ring Advisor will work closely with you to design effective call flows. Features Music/Messages on Hold Your valued callers can listen to soothing music, or pre-recorded product and company information while on hold instead of sitting in uncomfortable silence. You don t want to leave your customers on hold too long, but while they are on hold, they are a captive audience make the most of it. Find Me/Follow Me When you can t afford to sit at your desk but still need to catch those important phone calls, just a few clicks on your mouse and keyboard will have you connected. Use the secure web based administration from anywhere you have internet access and have your phone calls routed to your cell phone, home phone, or other office extensions. You can even have your calls ring at a list of phones in sequence before going to voic or at multiple phones simultaneously. Conference Bridge When you can t seem to get everyone in the same meeting room, or city for that matter, use the conference bridge to include a combination of up to 10 inside and outside callers in one conversation. Each party dials into a special extension or phone number which bridges all the lines together so you can talk to everyone at the same time. Sure Connect Communication is the life-blood of business. Voice-Ring understands this and has built in safety nets. In the unfortunate event of a disaster or service interruption where your phone or voic can not be reached, you won t miss a call with Sure Connect. It can route all your calls to a pre-determined alternate phone number such as a cell phone or route them to a general mailbox where the messages can be ed to you and listened to via audio file attachment. Secure Web Administration Manage your service from wherever you have access to the internet. Our secure website has a simple point, click, and type administration interface. Our professional and courteous support staff is available if you need assistance.,,

6 Voice-Ring Features Page 3 Microsoft Outlook Integration Place calls directly from you contacts folder in Microsoft Outlook, simply click on the contact phone number you want to call. (Free software plug-in required) Three way calling Add a third person to your current phone conversation. Without any advanced setup, talk to two other parties simultaneously whether they are at an internal extension number or and external (PSTN) phone number. Call waiting Be notified when someone else is calling while you are on the phone. This gives you the opportunity to put the first party on hold and catch that second call. Features Caller ID See who is calling you from your phone s display. When you receive a call, their name and phone number will appear on your telephone s display window. If someone else calls while you are on the phone, you can see that name and number also, giving you the opportunity to take that call or let it go to voic . You can customize your outgoing caller ID, so you are in control of what shows up when you call other people. Each extension can be set to display your main phone number, or other phone numbers you have. Call transfers You can transfer calls to other internal extensions or to external phone numbers with ease. You even have the choice of consultative or blind transfers. Consultative allows you to talk to the new recipient prior to connecting the caller which allows you announce who you are transferring and why they are calling. Blind transfers simply connect the caller to the new recipient without any further action on your part. Call Parking This allows you to essentially put the call on hold in a specific parking place, and then the call can be picked up from any other extension. If the call is not picked up within a reasonable amount of time, it rings back to the original extension it was received on. Do Not Disturb This button on your desktop telephone can be used when you don t want distractions. This feature sends all calls directly to voic without ringing at your phone, so you can work in peace. Your phone s message light will let you know you have new messages that you can retrieve at your convenience. Do Not Disturb stays active until you turn it off on your phone.,,