How To Run An Enterprise Cloud Solution

Transcription

1 Building an Enterprise Cloud Strategy Cloud Enabling Your Organization Flexibility Agility Control November 2014

2 OneNeck IT Solutions at a Glance We provide end-to-end IT Solutions to mid-market and enterprise companies Solution line up includes: cloud and hosting solutions, colocation services, managed services, ERP application management, professional services, IT hardware resale and world-class data center facilities Backed by the Fortune 500 strength of Telephone and Data Systems 650+ Employees 450+ Technical Resources 7 Data Centers Proven client focus Headquartered in Scottsdale, Arizona 2

3 Our Oracle Capabilities Host, manage, upgrade and maintain Oracle applications including E-Business Suite, JD Edwards, Hyperion and OBIEE Hosting Oracle since 1998; Currently manage more than 15,000 Oracle end users in 39 different countries End-to-End Oracle EBS 11i/12 hosting, administration, technical and functional support Certified, world-class Application DBAs and technical resources

4 About the Speaker: Jeff Director of Enterprise Applications Product Strategy Prior to OneNeck: Over 20 years of enterprise applications and technology solutions experience. Global CTO for CSC s Oracle Implementation Practice, Global Portfolio Lead for ERP platform, virtualization, and technology stack offerings North American CTO for Deloitte s Oracle ERP Practice Director of the Oracle Center of Excellence at Computer Data Systems, Inc. Multiple certifications across hardware, software and business application spaces Bachelors in Electrical and Computer Engineering form the University of Tennessee, Knoxville. 4

5 Agenda Building an Enterprise Cloud Strategy Cloud Market Update Cloud Transitioning Considerations Cloud Service Portfolio Building an Enterprise Cloud Strategy Selecting the Right Cloud Provider 5

6 Cloud Reality Almost everyone s doing something in the Cloud The steady evolution of powerful computing technology, plentiful Internet network bandwidth, constant pressure on CIOs to do more with less, and the rapid growth of mobile applications all contribute to the increasing adoption of cloud computing services. Cloud Computing Evolution. Research Report, Sept WaveLength Market Analytics LLC and Winn Technology Group, Inc. 6

7 Cloud Demographics Cloud adoption appears to be aligning with identifiable demographics Cloud Computing Evolution. Research Report, Sept WaveLength Market Analytics LLC and Winn Technology Group, Inc. 7

8 Cloud Services and Models A view of the services & deployment models in use and anticipated growth Cloud Computing Evolution. Research Report, Sept WaveLength Market Analytics LLC and Winn Technology Group, Inc. 8

9 Cloud Workloads Trends show that non-mission critical business apps moving to the cloud first. Cloud Computing Evolution. Research Report, Sept WaveLength Market Analytics LLC and Winn Technology Group, Inc. 9

10 Cloud Drivers Rapid growth in outsourcing & cloud services due to benefits of drivers. Wasted capacity = Wasted CapEx ERP In-House (CapEx) ERP in the Cloud (OpEx) Cloud Computing Evolution. Research Report, Sept WaveLength Market Analytics LLC and Winn Technology Group, Inc. 10

11 Cloud Pre-Work Cloud Pros and Pioneers highlighted network improvements as a key focus Cloud Computing Evolution. Research Report, Sept WaveLength Market Analytics LLC and Winn Technology Group, Inc. 11

12 Cloud Concerns Reduced control a transformation factor of cloud the market for cloud usage is growing, the adoption rate continues to suffer from the perception that it is a risky endeavor. Panorama s experience has shown that providers typically have more secure and reliable solutions than any internal IT group ever could. Panorama Consulting Solutions, Denver CO ERP Report. 12

14 Are your Cloud goals and your Enterprise Application goals aligned? Increase Market Agility & Responsiveness Realize Outsourcing Benefits Time-to-Market Empower Business Improve ROI & Cost Control Extend Life of IT Assets Transformation Costs Operating Costs Reduce Business & Operational Risks Standards Adherence Talent Constraints Mitigate Uncertainty Identify Cloud Goals 14

15 Transition & Deployment Framework Governance Strategic Tactical Operational Discover Plan Design Build Test Deploy Manage Assemble Team Establish Short & Long Term Plans Enterprise Architecture Integration Test Planning Release Preparation Infrastructure Monitoring Understand Cloud & What it s about? Plan Project Activities & Estimate Business Area Architecture Customization System Testing Release Deployment Application Monitoring & Performance Mgmt Vision, Strategy & Guidelines Manage Risk System Architecture Configuration Integration Testing Implementation Support Incident & Problem Management Map Business & IT Landscape Identify Skills & Resource Projects Select Provider(s) Legacy System Transformation User Acceptance Test User Training Cloud Management Determine Needs Technical Analysis POC(s) Procurement Performance Testing End-User Support Change Management Business Analysis Build/Buy Analysis Develop RFS, RFP Regression Testing Configuration Management Identify Goals & Metrics Road Map Understand Legal/ Regulatory Reqrs. Select cloud deployment & service models Determine SLAs Capacity & Lifecycle Management Manage SLAs Analyze Demand Respond to Changing Needs 15

16 Determining Priorities 16

17 Deployment Models 17

18 Governance A Framework for Success Tactical to Operational Minimize disruption to Business Operations AND Reduce Operations risk for IT and Business These two key principles to governance require: Strategic, Tactical, and Operational Alignment Value Delivery i.e. Optimizing Costs Resource Management, i.e. Alignment of Resources Risk Management i.e. Compliance, Reduce Operational Risks. Performance Measurement i.e. Production, Project, Delivery and Performance. 18

20 Seven C s for a Successful Partnership The right cloud partner makes the difference in governance. 20

21 Addressing Customer Pain Points 21

22 Flexibility to Grow A Full Spectrum of Services 22

24 Oracle Application Management Hosted Applications Management Services for your Oracle Applications Environment 24

25 ReliaCloud - Our IaaS Platform ReliaCloud provides a high performing and flexible infrastructure platform. Our Oracle solutions leverage ReliaCloud as the underlying platform. ReliaCloud employs selfprovisioning capabilities, providing more customer control. The ReliaCloud portal allows for Monitoring and Management of your cloud environment. ReliaCloud is complemented by a full suite of Managed Services allowing you to spend less time on maintenance, and more time running your business. 25

26 Oracle on ReliaCloud OneNeck s Oracle Strategy is realized through service offerings such as Oracle on ReliaCloud (OOR). OOR provides Oracle products in Platform as a Service and Software as a Service models, leveraging our ReliaCloud IaaS. OOR includes rapid provisioning, monitoring and management, providing our customers flexibility, responsiveness and control. OOR provides standard templates for Oracle environments and allows customers to create and reuse customer-specific templates for provisioning environments. 26

27 Wrap Up Focus on the Success of the Relationship Covered: An update on the cloud market, including a discussion on how enterprises are using the cloud today Considerations and a methodology to transition your enterprise application to the cloud How to select the right cloud service provider for your enterprise Senior executives from business and IT need to set business goals and objectives of the relationship with your cloud provider. Focus holistically on the strategic importance of the business process and the IT elements, not just on price. Recognize, value and encourage the ability of the provider to infuse best practices and generate continual improvements. 27

28 Questions? Thank You! 28

29 Appendix

30 OneNeck IT Solutions at a Glance We provide end-to-end IT Solutions to mid-market and enterprise companies Solution line up includes: cloud and hosting solutions, colocation services, managed services, ERP application management, professional services, IT hardware resale and world-class data center facilities Backed by the Fortune 500 strength of Telephone and Data Systems 650+ Employees 450+ Technical Resources 7 Data Centers Proven client focus Headquartered in Scottsdale, Arizona

31 Data Center and Office Locations

32 Our Solution Set Cloud & Hosting Solutions Managed Services ERP Application Management Professional Services IT Hardware Resale Cloud Servers Private Clouds Hybrid Clouds Cloud Storage Desktops in the Cloud (DaaS) Colocation Managed Applications Managed Databases Managed Networks Managed Servers End User Support Disaster Recovery as a Service (DRaaS) Oracle Microsoft Infor SAP IT Assessments Design Migrations & Implementations IT Roadmaps and Planning Technology Consulting Cisco EMC HP VMware Citrix F5 NetApp Security & Compliance Communication & Collaboration

33 Recognition We have a long history of being recognized for significant achievements Gartner, Inc. OneNeck IT Solutions named to the Visionaries quadrant in Magic Quadrant for Oracle Outsourcing, North America CRN s Tech Elite OneNeck IT Solutions named to CRN s 2012 List of Tech Elite 250 J.D. Power and Associates OneNeck IT Solutions named J.D. Power and Associates 2011 Customer Service Champions The Black Book of Outsourcing OneNeck IT Solutions selected No. 1 ERP Management Outsourcer, No. 1 Mid-Tier Service Provider of Data Center Management and one of the Top 50 global outsourcing service providers

34 Customer Landscape Delighting Customers on Six Continents 250+ Colocation Customers 300+ Cloud Customers 75+ ERP Application Management Customers 500+ Hardware resale and professional services customers 15,000+ Devices Under Managed Services alone

35 Our Value Proposition Our core competencies, financial strength, and strong customer service heritage positions OneNeck IT Solutions like no other. OneNeck IT Solutions Financial strength of a Fortune 500 company Capital resources available for technology investments Local and regional focus to emphasize customer intimacy Our commitment to service excellence Customer Benefit This creates vendor stability and dependability for you Stay current with a rapidly evolving marketplace We will know your business and its requirements Meeting our commitments to you is in our DNA A recognized culture of trust, integrity, service discipline, and process orientation

36 What does OneNeck IT Solutions stand for? Our Purpose: To deliver world-class enterprise IT solutions with unrivaled service. Our Mission: At OneNeck IT Solutions we live our name. That is, we provide our own combination of cleverness and serious expertise in the delivery of IT solutions that fit each and every customer s needs. We operate as an extension of our customer s teams, anticipating their requirements. This is what makes us trusted, genuine and approachable in an industry that can be cold or calculated. We take pride in knowing what is best for our customers, often before they do. We are about providing business and technology solutions, being a trusted partner along the journey, and injecting a great deal of ourselves in the process. Because we understand what s at stake. That means putting our neck on the line every day. World Class Expertise Trusted Partner Outstanding Service Our tone: we speak with knowledge and expertise never preachy or above-it-all always approachable, down-to-earth, respectful and trusted. We add value by solving IT issues, not by promoting our own products. We are the skilled companion customers rely on and like to work with.

37 Our Parent Company- TDS Telephone and Data Systems, Inc. [NYSE: TDS], provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to approximately six million customers nationwide through its business units, TDS Telecommunications Corp., U.S. Cellular, OneNeck IT Solutions LLC, and TDS Baja Broadband LLC Founded in ,700+ employees $5.3B in revenue A Fortune 500 company A focus on long-term value creation Strong balance sheet, ample liquidity and investment-grade debt ratings

38 Why are we different? We Have an Impeccable Track Record of Satisfied Clients Since 1997 we started providing outsourcing services in 1997, we maintain a 98% contract renewal rate compared to an outsourcing industry average of 85% We are Highly Flexible We support a variety of hardware platforms, connectivity, and bandwidth options to provide a tailored environment for our clients We host/manage many 3 rd party applications such as: , CRM, SCM, Reporting We offer holistic DR solutions We manage desktops, phone systems, mobile devices, and other infrastructure We are Acutely Responsive We have strict incent responsiveness SLAs We are an extension of your IT team We are a Customer Intimate Organization We understand the Principles of Outsourcing Success.it s woven into the fabric of OneNeck s existence. We practice the principles daily. We are focused Providing hosting and managed services is all that we do

39 Our History

40 Thank You 40