Running Mission-Critical Enterprise Applications in Private and Hybrid Cloud Environments

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1 Running Mission-Critical Enterprise Applications in Private and Hybrid Cloud Environments Working in Partnership

2 Today s Presenters Working in Partnership Paul Calvert IT Services Solution Line Director Colt Managed Cloud Paul Calvert is the Portfolio & Solution Director for Colt Manged Cloud, overseeing integrated product marketing, sales product education, channel product strategy, product development and partner strategy across the range of Colt products and services from IT infrastructure to application hosting. Peter Albers Executive Vice President EMEA Virtustream Peter Albers brings more than 18 years of experience in the IT consulting space to his role as Executive Vice President for Cloud IaaS at Virtustream. His experience with several leading systems integration, hosting and application maintenance companies lends well to his position, where he provides ongoing support for our cloud services group through a comprehensive managed service, from core infrastructure through enterprise applications such as SAP, Oracle and Microsoft.

3 Why Colt Managed Cloud? Working in Partnership

4 Why Colt for Managed Cloud? Demonstrable benefits Security, TCO, Scalability Service led approach Full Accountability + SLAs Fully backed by Major Technology Vendors Commercial model = Flexibility + PAYG Presence Pan-European infrastructure Private Cloud for Quality of Service Future-proof Product Roadmap Full Client Control via portal

5 Recognised Leader, Provider and Partner A leader in Gartner s Magic Quadrant for Cloud-Enabled Managed Hosting, Europe st provider to implement a pan-eu platform One of the largest VMware vcloud footprints in Europe 20 data centres in 10 EU countries Customers include most of the continent s top financial institutions

6 Our Portfolio Market leading ecosystem to deliver innovation and value. End User Services Business Value Propositions. Enterprise Applications Business Critical Cloud Our ability to deliver at different levels in the Service stack. Relationships Vendor and Partner Management Tier 1 Strategic Partners Tier 2 Key Suppliers Tier 3 Niche Vendors Products and Services Applications Platform Services Security Infrastructure Core Infrastructure Managed Service Fully Managed Managed Infra. 8 Core Platforms Self Service On-line Provision Delivery Models Portals and Service models Managed Services Managed Infrastructure Brokerage

7 Our Strategic Alliance Combining the deepest knowledge and experience of running SAP in the cloud with the largest and most agile cloud infrastructure in Europe. CLOUD Specialist Your transformation to SAP Cloud Services SAP Specialists

8 Our European Cloud Platform Combining the deepest knowledge and experience of running SAP in the cloud with the largest and most agile cloud infrastructure in Europe. SAP Cloud Services PARIS DATA CENTRE AMSTERDAM DATA CENTRE M&O Stamp of Approval for operational excellence Tier III Design-certification ISO Certified 8

9 SAP and the Cloud Combining the deepest knowledge and experience of running SAP in the cloud with the largest and most agile cloud infrastructure in Europe. INCREASED EFFICIENCY Standardized infrastructure blueprint and industrialized operational model with scale up and down capability. SAP Cloud Services AGILITY Self-provisioning with deployment of new environments in days not weeks, assets tailored to each application. REDUCED COST Metered billing combined with automated scheduling. Optimal sizing and resource allocation to improve workload efficiency management. SECURITY End-to-end control of integrated compute, storage, backup and network. Advanced monitoring with compliance reporting. PERFORMANCE Engineered for improvement in application response times. 9

10 The Solutions We Offer Software to manage on-premise clouds optionally federated to IaaS Cloud Management Software Professional Services to assist in planning and migration Advisory Services Hybrid Cloud Software Cloud Cover Managed Services to achieve and sustain the benefits of cloud Infrastructure as a Service (IaaS) Virtual private and trusted public clouds with Enterprise Class SLAs

11 Onboarding - Full Cloud Transformation Programme Architect 3-18 Weeks Weeks Ongoing Design & Plan Migrate Production Cloud Optimization 2-6 Weeks 2-12 Weeks Ongoing Weeks Capture requirements Design network, OS, security, failover, DR, backup Design integration techniques Application Services Migration Plan Test Planning Operational design Baseline performance testing in current env. Migration Sequence Network Design Security Policies IT Service Continuity Management Design Operational Readiness Recommendations Transformation toolset ISO certified processes Industry leading methodologies Transition Extend network services Deploy infrastructure Deploy templates Migration Readiness Gate Transition low-risk landscapes Functional and performance testing Mock cutover Final go-live New Cloud Estate in line with original Strategy & Requirements Operational Handover Documentation Confirmation of Service Migration Toolset & process for the delivery of optimised cloud based Services Focus on Green technologies Operational Handover to Cloud Support Team Operate Services from within an optimised cloud environment Deliverables Realisation of the Cloud Strategy Differentiators Toolsets & Processes Operate Perform additional profiling & confirm resource requirements Execute right-sizing scripts Analyze opporutnities to Confirmation of Resources Benchmarking Report & Service Sign off DR Test Business Strategy Aligned Solutions World-leading enterprise cloud platform operating from world-class hosting facilities Mitigated risk on secure platform Managed Services OS & DB Managed Services Application Managed Services Security Managed Services Compliance Managed Services World Class ERP based Managed Services Global Managed Services delivered locally Fully integrated cloud based service offering A unique and truly cohesive linking of Cloud based infrastructure and Cloud based Managed Services

12 Cloud and Application Monitoring Single monitoring view of cloud infrastructure and all applications Customer has access to the monitoring online or via mobile device Customer NOC/Basis Administration Team SAP Database OS Experts Network Hardware

13 Managed SAP In the Cloud Application Level SLA Assured SAP Cloud Performance Application Level Performance SLA Optimal Server Sizing/Assured Availability Prioritized Pools of Production, Test/Dev SAP Enhanced as a Cloud Service Automated Landscape Mgmt Copy, Clone and Refresh in Minutes HANA Managed Service ECC/CRM/SRM/BW/NW Prod Copy Prod SAP Certified in Cloud Services Cloud Migration, Operation, Monitoring Technical/ Basis Management Functional Application Management Prod Prod HANA Managed Service

14 HANA Managed Service CapEx-Free Access to Certified HANA Landscapes Virtual HANA for <1TB HANA environments Configured and available multi-tb HANA environments Within Colt s certified DCs & Cloud Platform On-Demand Access to HANA Design, Migration and Operations Experts Certified consultants with production HANA experience Migration and optimization for the HANA database Rapidly Provision New SAP HANA Environments Designed, configured, and ready in days/weeks Additional SAP landscapes provisioned in hours/days Lower Risk & Effort of Adopting New SAP Technology Low cost, low effort HANA and non-hana pilots

15 SAP HANA Cloud Migration Factory Customer Requests HANA Environment SAP team reviews and designs architecture for POC SOW is drafted based on Architecture and environment Technical Lead and PM Resource is assigned 5 Automated SAP or HANA deployment releases customer ready Golden Physical or Virtual Optimized templates in less than 20 minutes. 6 Onboarding works with Network team to provide connectivity and assign VLAN Successful Migrations SAP Production Assembly Team completes installation, upgrade and any additional migrations tasks tailored to customers requirements

16 Optimizing SAP in the Cloud Highlights of the xstream Cloud Scheduler for SAP: Centralized scheduling of shutdowns, startups and reboots of SAP applications and non-sap systems along with the OS and Database (including HANA) Rapid deployment (installed and running in less than 30 minutes for an entire landscape) Instance-independent schedules Agent based collector gathers and stores the SAP details into the centralized admin console repository Full logging and auditing of all actions Role based administration console (Admin, Operator, Auditor) Flexible notification options for each triggered event Flexible calendar-based scheduling

17 Security & Compliance Virtustream is the only CSP in the world to be rated 5/5 for Security & Compliance in the 2014 Gartner Critical Capabilities Matrix. Source: Gartner, Critical Capabilities for Public Cloud Infrastructure as a Service, August Defense in Depth Role-based access control Routers, switches, storage, and compute platforms securely configured and audited Separation of resources (network traffic, data storage) Segregation into physical zones based on level of trust associated with intended purpose Employees security trained and tested annually Secure system builds (OS, applications, databases and related architecture) Strong multi-factor authentication Vulnerability scanning and associated patch management Rigorous SDLC practices Encryption of data at rest, in motion, and in use Silicon level system integrity attestation using Intel TXT Continuous system monitoring of machine system log data Compliance monitoring and management of environment assets

18 Security Model for Customer C Client Specific Rule Set Internet Front End Perimeter Intrusion Detection Firewall B Client Specific Rule Set Back End Perimeter Client A Network Landing Zone Client B Network VPN A B A VR A Firewall Context VR A VR B VR B Management Firewall DMZ Core Portal Client Specific Rule Set Firewall Context Platform Client Specific Rule Set B A B A Logically Isolated Storage A Key Design Features Secure environment built around best practices Defence in-depth Least privilege operations Separation of resources, traffic & data Access denied by default Vulnerability & patch management Secure network segregated into zones based on level of trust associated with intended purpose Custom, secure portal requiring 2-factor authentication with role-based access 24x7 Real-time security monitoring built using enterprise class Security Information & Event Management (SIEM) tools Audit & log data management for compliance reporting including privileged user auditing

19 xstream - Embedded Backup/DR xstream s application and data replication features can be configured on or off premise, allowing us to create tailored client solutions with integrated disaster recovery capability. μvm s Replicated Data Center Transformation Collocation for clients who wish to transition Network Operations Center Fully managed service with resource SLAs Secure client network extension or Internet based connectivity Data and application level replication Client Location Mission critical client workloads Replicated Data Center Continuously optimised platform Standard client workloads and Business Continuity workloads xstream On Premise Remote management of xstream On Premise appliance xstream Portal Single, secure Portal for self-managing all configurations

20 Technical Account Management Weekly and Monthly Statistics & SLA Mgt. Real time coordination of any service requests, incidents or problems Execute provisioning tasks from customer requests (optional see optional section) Proactive Statistical Analysis of Performance Data Recommendations to optimize performance and utilization (Rightsizing) Schedule and implement optimizations and maintenance below the operating system TAM Matrix

21 Questions? Working in Partnership

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