People make the difference in our business. Join us and help be a part of that difference.

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1 At Swissport we challenge our employees to be leaders in our industry. This philosophy is embodied in our 3 Core Values: People make the difference in our business. Join us and help be a part of that difference. Our Professionalism sets us apart from our competition. Join us and be the reference for the industry. We are engaged in Partnerships with every major airline in the world. Join us and be a part of our global network. We currently have a number of exciting opportunities to join our teams at Newcastle, Manchester, Stansted and Gatwick. All positions are for a fixed term period and are scheduled to end by October PASSENGER SERVICE AGENT Location Newcastle Manchester Stansted Gatwick Hours Minimum 20hrs per week Contract Type Fixed Term Ensure that we deliver a consistently great customer experience at every touch point by demonstrating our service behaviours and brand values Ensure customer interaction at check in is an opportunity to promote and sell available customer airline products and meet / exceed daily revenue targets Deliver great customer service in line with the agreed service standards and the requirement of our airline customers Ensure compliance with all Swissport and airline corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired service experience Oversee and manage any cases of disruption to the benefit of the individual passengers but without detriment to the wider operation. Appropriate discretion should be deployed in collaboration with other stakeholders Working together and deploying resource to ensure that we are collectively successful. This will entail working as a team, communicating and sharing experiences and providing help and support where required

2 Are you computer literate and numerate? Are you able to follow process and procedures with a flexible approach when required? Please send a copy of your current CV together with a covering detailing which role you are applying for and why you think you will make the difference to our team to: Newcastle Manchester Stansted Gatwick newcastleswissportvacancies@avanta.uk.com manchesterswissportvacancies@avanta.uk.com stanstedswissportvacancies@avanta.uk.com gatwickswissportvacancies@avanta.uk.com

3 GROUND HANDLING AGENT Location Newcastle Manchester Stansted Gatwick Hours Minimum 20hrs per week Contract Type Fixed Term To ensure the effective un-loading and loading of aircraft baggage to target delivery times To undertake all duties in a safe and efficient manner To assist with aircraft pushbacks, including wingman duties, to target delivery times To check and cone aircraft in an safe and efficient manner To ensure the effective use of all equipment (after training) to fulfil turn-around of aircraft To carry out daily vehicle and equipment checks and ensure damage/defects are recorded in accordance with CAP 642 To ensure the efficient sortation of baggage in the baggage make up area Working together to ensure that we are collectively successful. This will entail working as a team, communicating and sharing experiences and providing help and support where required Do you have good communication skills (spoken and written English)? Do you have a full UK driving licence? Are you able to work at heights and in confined spaces? Are you capable of working outdoors in all weather conditions? Please send a copy of your current CV together with a covering detailing which role you are applying for and why you think you will make the difference to our team to: Newcastle Manchester Stansted Gatwick newcastleswissportvacancies@avanta.uk.com manchesterswissportvacancies@avanta.uk.com stanstedswissportvacancies@avanta.uk.com gatwickswissportvacancies@avanta.uk.com

4 AIRCRAFT DISPATCHER Location Newcastle Gatwick Hours Minimum 20hrs per week Contract Type Fixed Term Ensure all airline corporate safety and security processes and policies are complied with at all times by all staff, including service providers, in order to meet/exceed regulatory standards and deliver customer experience/ expectations To maintain compliance with the critical time path (above & below wing) and implement corrective action plans when deviations occur to bring back on track in order to deliver consistent safe and secure On Time Performance (OTP) To oversee and manage disruption handling through the airline and minimise the impact to the operation through collaboration and co-ordination with all relevant stakeholders whether internal or external Cross-functional management and maintenance of service provider relationships within the parameters of the individual turn to ensure service delivery to SLA and where appropriate, escalation to allow for implementation of improvement strategies To communicate with all appropriate stakeholders and service providers both internal and external to ensure the efficient and dynamic arrival and departure process with full involvement from all parties Do you hold a full UK driving licence? Are you computer literate and numerate? Are you able to follow process and procedures with a flexible approach when required? Are you highly organised? Are you able to work at heights and in confined spaces? Are you capable of working outdoors in all weather conditions? Please send a copy of your current CV together with a covering detailing which role you are applying for and why you think you will make the difference to our team to: Newcastle Gatwick newcastleswissportvacancies@avanta.uk.com gatwickswissportvacancies@avanta.uk.com

5 CUSTOMER SERVICE REPRESENTATIVE Location Heathrow Hours Full Time Contract Type Permanent The successful applicant will join a small team based in Terminal 1, providing ticketing and supervision for the Swiss International Air Lines contract. Reporting to the Station Manager, the successful applicant will be expected to work shifts between , 365 days a year. Experience within an airline or a handling agent is required with expertise in at least two of the following areas; ticketing, operations, load control or check in. Key qualifications and skills for this post include: Monitoring arriving and departing flights Compiling reports and station logs Monitoring and liaising with the handling agent and other services providers at check in, gate and ramp Liaison with airline operations and head office Good PC skills Ticket sales, reservations, servicing tickets, collecting excess baggage and service fees Co-ordinating and dealing with flight irregularities Keeping up to date with airline procedures, circulars and information Excellent communication / negotiation skills Flexible approach to working outside of rostered hours, if required Good team player, with an ability to work independently Ability to work under pressure and handle difficult situations with confidence Do you hold a full UK driving licence? Are you computer literate and numerate? Are you able to follow process and procedures with a flexible approach when required? Are you highly organised? Are you able to work at heights and in confined spaces? Are you capable of working outdoors in all weather conditions? Please apply in writing, quoting SVN 01/14: By Post: Swissport, Room 2012, Terminal One, London Heathrow Airport TW6 1EW By lhr.recruitment@swissport.com We regret that only those applicants invited for interview will be contacted.

6 EXECUTIVE LOUNGE CONSULTANT Location Newcastle Contract Type Seasonal Hours Full Time Closing Date 21 st February 2014 Salary 6.80 per hour Potential Start Date 1 st April 2014 We are looking for a Lounge Consultant with a passion for offering great customer service along with an energy and enthusiasm for the environment and brand that they work within giving our guests a great experience every time they visit us. The role involves the overall day-to-day running of the lounge, welcoming guests into the lounge, replenishing stock and making sure that the lounge is presented in the best possible way at all times. You will be a team player, working closely with other consultants and the Lounge Manager to ensure that standards and sales targets are achieved and maintained. To succeed in this role you should:- To deliver an exceptionally high standard of service consistently to all lounge guests that is in keeping with the Aspire product and brand objectives To drive sales initiatives with targeted sales to guests and increase the Aspire brand presence within a retail environment To carry out hospitality duties consisting of food preparation and replenishment of stock To consistently enter accurate customer information into the relevant system or complete paperwork as necessary to ensure that all details and customer requests are recorded correctly To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels To consistently demonstrate a high standard of appearance and timekeeping, in order to maintain the visual and professional status of the Aspire product To willingly share knowledge and own experience with colleagues in order to develop a team working environment and act in a cooperative manner to ensure customer service is continuously improved To complete any tasks within the job holder s expertise requested by line management in order to contribute to effective service delivery Skills/qualities required: Experience within a highly focused sales and service environment that consistently delivers the highest possible standards would be an advantage but not essential as training will be given Attention to detail with a focus on the exact standard expected from a high end premium product Ability to work under pressure Food Hygiene certificate would be an advantage but not essential as training provided Excellent interpersonal and planning skills essential.

7 Do you hold a full UK driving licence? Please send a copy of your current CV together with a covering detailing why you think you will make the difference to our team to: Lisa Cooper Passenger Services Manager Subject: lisa.cooper@swissport.com EXLC ASP/ YOUR NAME All successful applicants will be contacted on selection