How SMS changes the way people travel

Size: px
Start display at page:

Download "How SMS changes the way people travel"

Transcription

1 A guide for the Travel Industry

2 INTRODUCTION The global travel industry has been one of the earliest adopters of text messaging technology implementing a range of mobile services for travelers across the globe. Staying in touch with travel customers and stakeholders via their mobile phone has proved to be a critical component of any travel business strategy. In a recent survey conducted by Clickatell, responses show that 80% of companies surveyed in the travel industry use SMS to communicate with their customers, compared with 60% who use SMS internally to make business processes more efficient. The overwhelming majority of companies surveyed see SMS as a more effective marketing and communications tool that and fax, and more discreet than a phone call. From airlines and airports, to hotels and travel portals, mobile messaging is here to stay. WHY DOES SMS MAKE BUSINESS SENSE? Real time delivery: A SMS is typically delivered within seconds and therefore valuable for time critical information High reach: The number of people with a mobile device in their hand, is growing at an exponential rate globally High response rates: SMS enjoys a higher response rate than as it is targeted and personal, and is less invasive than a telephone call Cost effectiveness: SMS makes the most financial sense, especially for SMEs wanting to communicate with an audience on the move. Bulk buying lowers the cost even more. Automation: integration with your existing operational software and systems is easy, and SMS sending can be automated Trackable ROI: reporting allows you to determine exactly how effective you campaigns have been HOW SMS IS USED TO COMMUNICATE WITH CUSTOMERS The Clickatell Survey shows that 75% of responders use SMS for sending notifications to customers, 58% use SMS for sales verification and confirmations, and 50% use SMS for CRM purposes. Other uses include customer support, fraud reduction and emergency alerts. Internal communications and operations are improved by sending system alerts, notifications, and news, to enhance staff collaboration. 2

3 HOW SMS IS USED FOR INTERNAL COMMUNICATION SMS can also be used as an effective tool for improving operational efficiencies. Companies within the travel industry use SMS for employee alerts (such as salary notifications, reminders, training schedules, call outs, news and sales performance updates etc), as well as for system alerts (customer orders to be attended to, logging customer service calls, systems alerts to notify staff when there are program/ scripts/ machinery errors and faults). Top uses of SMS within the Travel industry Sales process: sending voucher numbers, one-time passwords, providing quotes, invoices and chasing balances due Confirmations and notifications: Confirming purchases, accommodation or flying dates and times, flight delays and cancellations, changes to itineraries Alerts: Weather or safety alerts, airport security alerts etc Travel promotions: Informing customers of upcoming travel specials including flights, accommodation, and car rentals based on their preferences. Travel competitions: Offering prizes in turn for information that will allow you to customize your offerings to suit your customers CRM: sending thank yous, free gifts and alerting customers to their loyalty bonuses A recent Clickatell survey revealed that 75% of Travel industry players agreed that using SMS provides their business with a competitive advantage. Top Success Factors when Implementing an SMS Strategy (source: Clickatell Customer Survey 2007) 3

4 SMS & TRAVEL: REAL LIFE EXAMPLES Leading online travel company, Orbitz.com offers alerts via the mobile phone, PDA, text message or . Alert types include: flight arrival delays, flight cancellations, departure delays, or gate changes. severe weather update, emergency information briefings, 24 hour flight status check, and executive car service alerts. (source: Orbitz.com) Lastminute.com offers promotional travel offers to its subscribers via SMS. We will send information to SMS subscribers once each week," said Pete Flint, Head of Global Business Development for lastminute.com. "Subscribers select their preference (city breaks, hotels, restaurants, theatre etc). Our SMS will detail an offer which reflects their product choice. This represents a value added service for true 'last minute' customers and people on the move who can still access lastminute.com's extensive database of products." (source: m-travel) Online travel portal Travelocity.com has a suite of travel notification tools that allow Travelocity.com customers to take control of when and where they receive important trip updates. Notifications include: Customer Care Alerts Schedule Change: Provides information on changes to itineraries due to an airline Urgent Reach: Provides important information that could affect travel plans, such as airline labor actions or airport closures. Travel Alerts Arrival Status: Provides flight arrival time, gate and baggage claim information Connection Status: Provides information about the departure of a connecting flight, including time and gate information. Trip Reminder: Provides travel itinerary details for flight, car and/or hotel reservations Trip Status: Provides up-to-date departure information, including departure time and gate number. (source m-travel) The British Airport Authority (BAA) launched an SMS service called "Flying Messenger" for passengers who are catching a plane or meeting colleagues at London's Heathrow or Gatwick airports. (source textually.org) Israeli airline El Al has also introduced an SMS service to provide flight, check-in or baggage information. (source textually.org) Travelers at Jakarta's Soekarno-Hatta Airport can now summon assistance via SMS, such as requesting toilet paper or complaining about the airport taxi service. The service also lets people inquire about the status of departing and arriving flights." (source textually.org) London's Underground provides free text messages to mobile phone with real time travel news and details of delays before you reach the station. An SMS service is also available for Airport Express trains to Gatwick, Heathrow and Stansted. This service is also free of charge and available to customers who book a train ticket via the Web. (source textually.org) 4

5 Britons traveling abroad to exotic destinations are now able to receive immediate and free travel health information regarding malaria thanks to a new text messaging service developed by mobile healthcare specialist iplato. The service, funded by GlaxoSmithKline Travel Health as part of the Malaria Awareness Campaign, allows travelers to text in the name of their destination country to receive relevant information about the malaria prevalence in that country. (source SMStextnews.com) CLICKATELL TRAVEL SUCCESS STORIES The Fairmont The Fairmont Dubai is one of the premier hotels in the United Arab Emirates, offering 394 luxury rooms, and a wealth of other amenities to suit both travellers and local residents. The Situation The Fairmont Dubai hosts regular events and promotions which are generally attended by a number of local customers. The problem lay in making this customer base aware of these promotions at short notice. The Solution The Fairmont Dubai adopted Clickatell's Communicator product to keep in touch with their customers on a regular basis with short, direct messages. These were particularly effective for special events, as well as for food and beverage specials that needed to be promoted quickly. Since 80% of the population in United Arab Emirates have mobile phones, it was a natural choice to select mobile messaging to get the message across. According to Cleo Eleazar, the Food & Beverage Marketing Manager. "Clickatell Communicator has opened up a different market for us, and helped us reach our customers regularly." Cleo Eleazar, Food & Beverage Marketing Manager, Fairmont Dubai Hotelzon Hotelzon International is the leading European hotel reservation technology provider. The company is one of the oldest hotel booking agencies in Europe and has a staff of 75 in four countries. Hotelzon International offers a turn-key hotel booking solution for corporations and travel industry professionals, such as travel agencies, reservation companies and travel related portals. The Hotelzon Group will process nearly one million hotel bookings in The Situation In the past Hotelzon were forced to use different SMS software for sending hotel reservation confirmation messages to customers in different countries. Periodical upgrades and hosting of the software and introducing new countries and languages proved particularly tedious. 5

6 The Solution They opted to use Clickatell's SMTP ( to SMS) API for all its SMS traffic around the world. Hotelzon implemented the API solution in approximately 10 days. Originally they had an existing SMS solution in place but with Clickatell's web service they were able to get rid of the maintenance of their SMS servers and gateways. The booking confirmation alerts enabled Hotelzon's customers to receive reservation codes, hotel names & addresses and arrival and departure dates. The Results Transparency and operability of the service is outstanding. Integration of the service to its platform was straight-forward and flexible. "With the Clickatell SMS solution we are able to deliver SMS to our customers all around the world in reliable and efficient way." Jouni Peltonen, Hotelzon, Finland 6

7 About Clickatell If you would like to SMS enable your business, then Clickatell has a range of products and services that you can choose from based on the volumes you wish to send and the amount you wish to spend. Take a look at our products table below to give you some guidance, or else contact our sales team who will be more than happy to tailor make a solution for you. Service Centre: SMS Volume Clickatell product / API Features 2,500-4,500 in one go Clickatell Messenger-PRO Desktop based application Includes contact/address book Import contacts via spreadsheet Import MS Outlook contacts Personalize sender ID Can send up to 10,000 messages at once 5 Free test credits 4,000-5,000 in one go Clickatell Communicator Web based application Includes contact/address book Upload contacts via spreadsheet Personalize sender ID Merge custom fields into message 10 Free test credits Greater than 10,000 Clickatell API Web based interface Immediate capability to deliver and receive messages to and from any application choice of connection options (HTTP/S, SMPP, SMTP, FTP, XML, Com Object Additional code scripts for use with all interfaces Message routing profiles to suit your budget and redundancy requirements 10 Free test credits 7

CHAPTER 4. o Hotel Results 15 CHAPTER 5. o Car Results: Matrix & Options 19. o Ground and Limo Service 21. o Trip Purchasing & Booking 23

CHAPTER 4. o Hotel Results 15 CHAPTER 5. o Car Results: Matrix & Options 19. o Ground and Limo Service 21. o Trip Purchasing & Booking 23 User Manual - CTS Table of Contents CHAPTER 1 Log In 1 CHAPTER 4 Find a Hotel 15 Home Page 2 o Navigation Toolbar 2 o Search by Airport, Search by Address o Quick Trip Search 2 o Hotel Results 15 o Welcome

More information

Guide to PanAm Agent and Online Booking Tool Services!

Guide to PanAm Agent and Online Booking Tool Services! Guide to PanAm Agent and Online Booking Tool Services Sections: 1. Getting Started with PanAm 2. Booking with An Agent 3. TripCase 4. Online Booking Tool - Logging In & Completing Your Profile 5. Book

More information

How are you combating app fatigue? Has your business found a way to realize the power of Passbook?

How are you combating app fatigue? Has your business found a way to realize the power of Passbook? How are you combating app fatigue? Has your business found a way to realize the power of Passbook? Syniverse Mobile Engagement with Passbook Feature How did your business first integrate mobile? Chances

More information

American Express Online (AXO) Reference Guide For Saint Louis University

American Express Online (AXO) Reference Guide For Saint Louis University American Express Online (AXO) Powered by Cliqbook Reference Guide For Saint Louis University July 2006 V1.4 0 Welcome to AXO / powered by Cliqbook. This is Saint Louis University s designated corporate

More information

We deliver straight to your customers' handsets! View our coverage table for a complete list of our U.S. mobile networks.

We deliver straight to your customers' handsets! View our coverage table for a complete list of our U.S. mobile networks. Clickatell US Small Business Reference Guide November 2014 Introduction Clickatell's Small Business offer has been designed to enable businesses around the world to get in touch with their customers in

More information

Dubai International Airport

Dubai International Airport Dubai International Airport A baggage handling system for the gate to the Arab world Success Story major hub between Europe and Asia www.siemens.com/mobility The customer: Dubai International Airport was

More information

Business Communications

Business Communications The Function of SMS in Business Communications Table of Contents 1 Introduction to sms The multichannel communications spectrum 2 5 6 9 9 10 11 How sms is in use today Mobile Banking & Financial Services

More information

Quick Reference Card Booking Travel in Concur Travel and Expense

Quick Reference Card Booking Travel in Concur Travel and Expense This QRC provides the steps for travelers and/or their delegates to book travel and complete the Request Header in Concur Travel and Expense. Log In To Concur Go to the Employee Portal page. www.purdue.edu/employeeportal

More information

Q A. CWT To Go. Question Categories

Q A. CWT To Go. Question Categories This is an interactive document. Click on each question category for a series of questions and answers to help you learn more about s features. Question Categories Overview: A General information Registration

More information

Innovative SMS Gateway & Messaging solutions. For Your Business

Innovative SMS Gateway & Messaging solutions. For Your Business Innovative SMS Gateway & Messaging solutions For Your Business SMS gateway & Text messaging solutions Rethink the way you communicate with your customers, suppliers and employees. Generate sales, improve

More information

No Boundaries. Just GetThere. GetThere Travel and Collaboration Management. Travel. Meet. Network.

No Boundaries. Just GetThere. GetThere Travel and Collaboration Management. Travel. Meet. Network. No Boundaries. Just GetThere. GetThere Travel and Collaboration Management Travel. Meet. Network. For more than a decade, GetThere has been used by a majority of the Fortune 200 and the BTN Corporate Travel

More information

Charter Services. Frequently Asked Questions

Charter Services. Frequently Asked Questions Charter Services Frequently Asked Questions What advantages does chartering a private airplane have over traveling with the commercial airlines? Chartering a private aircraft provides you with numerous

More information

Each room will automatically be selected with the same room type (standard, junior suite, ocean view, etc.).

Each room will automatically be selected with the same room type (standard, junior suite, ocean view, etc.). VENETIAN VACATIONS FAQs Updated 11/2011 General Questions Q: Am I booking this package directly with Venetian Vacations? A: No. Your booking is handled through Global Booking Solutions, who specializes

More information

Exploring the Impact of Mobile Messaging in the Travel and Hospitality Industry

Exploring the Impact of Mobile Messaging in the Travel and Hospitality Industry Exploring the Impact of Mobile Messaging in the Travel and Hospitality Industry June 2015 In This Study Key Take-Aways for Mobile Messaging in Travel and Hospitality 4 Business leaders are driving new

More information

Messaging Services. An immediate and engaging way to talk to customers and employees

Messaging Services. An immediate and engaging way to talk to customers and employees Messaging Services An immediate and engaging way to talk to customers and employees Messaging Services from O 2 can help you communicate with your customers and employees quickly and efficiently, using

More information

FCm Travel Solutions- FAQ Guide

FCm Travel Solutions- FAQ Guide FCm Travel Solutions- FAQ Guide 1. Can I still use my speed code with Carlson Wagonlit or Travel By Design (formerly Ruse Travel)? As of May 1 st you can no longer use your speedcode with Carlson Wagonlit

More information

Frequently Asked Questions Najm Visa Platinum Credit Card

Frequently Asked Questions Najm Visa Platinum Credit Card Frequently Asked Questions Najm Visa Platinum Credit Card Table of Contents PremiumRewards... 1 Earning PremiumRewards... 4 Redeeming PremiumRewards... 5 Najm Visa Platinum Credit Card... 9 Platinum Benefits:...

More information

Today s Traveler TripIt Features TripIt Data Integration Privacy and Security Sales, Pricing and Timing Operations and Support More Information

Today s Traveler TripIt Features TripIt Data Integration Privacy and Security Sales, Pricing and Timing Operations and Support More Information Today s Traveler TripIt Features TripIt Data Integration Privacy and Security Sales, Pricing and Timing Operations and Support More Information Today s Traveler What does today s traveler expect? Today

More information

Concur's mobile app iphone

Concur's mobile app iphone This version shows the previous user interface. Though the home screen is different in the newest user interface, most procedures and processes remain the same. Videos are available in the training toolkit.

More information

EDUTRAVEL INSURANCE GUIDE 2016 TRAVEL, ACADEMIC AND MEDICAL INSURANCE POLICY www.kic.org.uk

EDUTRAVEL INSURANCE GUIDE 2016 TRAVEL, ACADEMIC AND MEDICAL INSURANCE POLICY www.kic.org.uk EDUTRAVEL INSURANCE GUIDE 2016 TRAVEL, ACADEMIC AND MEDICAL INSURANCE POLICY www.kic.org.uk WELCOME TO EDUTRAVEL INSURANCE EduTravel Insurance has been specially designed for international students by

More information

Helix Practice Manager

Helix Practice Manager Helix Practice Manager Guide to Text Messaging Contents Setting up SMS message credits in Clickatell... 1 Setting up Text Messaging in HPM... 8 Using Text Messaging in HPM... 9 Creating new SMS Templates...

More information

VIAMILANO SERVICE CONDITIONS. Baggage handling service regulation

VIAMILANO SERVICE CONDITIONS. Baggage handling service regulation VIAMILANO SERVICE CONDITIONS The free ViaMilano service, offered by SEA Aeroporti di Milano, provides use of facilities during a stopover at Milan Malpensa Airport. In particular, with ViaMilano it is

More information

Saudi Arabian Airlines Customer Service Plan

Saudi Arabian Airlines Customer Service Plan Saudi Arabian Airlines Customer Service Plan This Plan is adopted for all scheduled and public charter flights operated by Saudi Arabian Airlines. Our goal is to make every flight a safe and pleasant experience

More information

- CLIENT FAQ - TripIt and TripIt Pro November 3 2011

- CLIENT FAQ - TripIt and TripIt Pro November 3 2011 Questions General Information and Requirements... 5 1. What is TripIt?... 5 2. How does TripIt work?... 5 3. What is TripIt Pro?... 6 4. What's the difference between?... 6 5. How can I share trip information

More information

Who do I contact if I have issues with Concur Travel? The following support options are available to travelers regarding Concur Travel.

Who do I contact if I have issues with Concur Travel? The following support options are available to travelers regarding Concur Travel. Concur Travel Frequently Asked Questions What is Concur Travel? Concur Travel is an innovative interactive travel booking system used by company employees to make their own travel arrangements. The system

More information

Dealing with flight disruption

Dealing with flight disruption Dealing with flight disruption Guide to dealing with flight disruption The following guide offers practical information about what you re entitled to if your flight is delayed or cancelled, your legal

More information

Q A. CWT To Go. Question Categories

Q A. CWT To Go. Question Categories This is an interactive document. Click on each question category for a series of questions and answers to help you learn more about s features. Question Categories Overview: A General information Registration

More information

Travel agents guide to SMS messaging. How to use SMS messaging for marketing, booking, and customer support

Travel agents guide to SMS messaging. How to use SMS messaging for marketing, booking, and customer support Travel agents guide to SMS messaging How to use SMS messaging for marketing, booking, and customer support Why should you use SMS messaging? When was the last time you didn t have your mobile? Chances

More information

Economic figures. " Turnover 1,6 MEUR " Personnel 11 462 " Profit 1999/00 50 MEUR " 7,7 million passengers, of which 2,9 domestic " 2% IT spending

Economic figures.  Turnover 1,6 MEUR  Personnel 11 462  Profit 1999/00 50 MEUR  7,7 million passengers, of which 2,9 domestic  2% IT spending Finnair in a nutshell c c Economic figures " Turnover 1,6 MEUR " Personnel 11 462 " Profit 1999/00 50 MEUR " 7,7 million passengers, of which 2,9 domestic " 2% T spending Values " Customer based " Honesty

More information

CEMENT BUSINESS. Sub: Domestic Travel Policy for Management Cadre employees at Job Band 10 & below and Staff Cadre employees of Cement Business

CEMENT BUSINESS. Sub: Domestic Travel Policy for Management Cadre employees at Job Band 10 & below and Staff Cadre employees of Cement Business September 24, 2009 To: All HR Heads Sub: Domestic Travel Policy for Management Cadre employees at Job Band 10 & below and Staff Cadre employees of Cement Business Dear All, Attached is revised Domestic

More information

FRA. Comfort. Services. More Freedom, more Time, more Holidays

FRA. Comfort. Services. More Freedom, more Time, more Holidays FRA Comfort Services More Freedom, more Time, more Holidays Gate to Gate Service Changing planes can be easy as 1-2-! Treat yourself to a relaxed layover at Frankfurt Airport! Only an hour before your

More information

QuickStart Guide. Concur Expense

QuickStart Guide. Concur Expense QuickStart Guide Concur Expense PROPRIETARY STATEMENT This document contains proprietary information and data that is the exclusive property of Concur Technologies, Inc, Redmond, Washington If you are

More information

CORPORATE EXPENSE MANAGEMENT SOLUTIONS. Discover the Benefits of The American Express Corporate Gold Card

CORPORATE EXPENSE MANAGEMENT SOLUTIONS. Discover the Benefits of The American Express Corporate Gold Card CORPORATE EXPENSE MANAGEMENT SOLUTIONS Discover the Benefits of The American Express Corporate Gold Card Contents A warm welcome 1 Here s how the American Express 2 Corporate Gold Card works This is where

More information

USA SWIMMING TRAVEL POLICY SUMMARY

USA SWIMMING TRAVEL POLICY SUMMARY USA SWIMMING TRAVEL POLICY SUMMARY AIR TRAVEL A travel authorization must be done before a reservation can be ticketed for any trips. Travel authorizations must be sent by e-mail to travelauthorizations@usaswimming.org.

More information

Axiom Frequently Asked Questions

Axiom Frequently Asked Questions The Mount Sinai Medical Center Travel Management Program American Express Business Travel Axiom Frequently Asked Questions General and Travel FAQ s For help booking online and/or questions please contact:

More information

American Express Online powered by Concur Travel. Helpful Hints: Tips & Tricks. Page 1 of 11

American Express Online powered by Concur Travel. Helpful Hints: Tips & Tricks. Page 1 of 11 American Express Online powered by Concur Travel Helpful Hints: Tips & Tricks Page 1 of 11 American Express Online powered by Cliqbook Helpful Hints: Tips & Tricks Flight Status...2 Adding a Travel Arranger...2

More information

Customer Service Plan. (Issued in Compliance with 14 CFR Part 259)

Customer Service Plan. (Issued in Compliance with 14 CFR Part 259) Customer Service Plan (Issued in Compliance with 14 CFR Part 259) Fiji Airways, in compliance with 14 CFR Part 259, has adopted this customer service plan to monitor the effects of irregular flight operations

More information

Completing a travel booking using Amadeus e-travel

Completing a travel booking using Amadeus e-travel Completing a travel booking using Amadeus e-travel Whenever you travel on University business (whether funded externally or by the University) you will need to complete a travel requisition in the University

More information

The responsibility for this policy and adherence to the procedures rests with the Chief Operating Officer.

The responsibility for this policy and adherence to the procedures rests with the Chief Operating Officer. STAFF TRAVEL AND EXPENSES POLICY AND PROCEDURES 1. PURPOSE This document sets out London & Partners policy and procedures on staff travel and expenses. The policy has been designed to ensure that staff

More information

Qantas International Network Changes Frequently Asked Questions Trade

Qantas International Network Changes Frequently Asked Questions Trade Qantas International Network Changes Frequently Asked Questions Trade The Qantas Group today published a new schedule including flights that will operate via Dubai rather than Singapore en route to London.

More information

ONLINE GROUP BOOKING SERVICE

ONLINE GROUP BOOKING SERVICE WELCOME TO LIME S ONLINE GROUP BOOKING SERVICE MANAGING YOUR GROUPS JUST GOT EASIER WITH OUR ONLINE GROUP BOOKING SERVICE LIME are a full service management company, operating within the travel industry.

More information

Within online customer support, you will find customer support contact information, a link to e-mail our corporate travel agents and online help.

Within online customer support, you will find customer support contact information, a link to e-mail our corporate travel agents and online help. Tufts Traveler & Arranger Manual Spring 2006 GETTING HELP Corporate Travel Agents You may contact your custom agent or a corporate travel agent for help with the site, booking assistance or general support

More information

Enabling the next wave of secure enterprise messaging. Meeting tomorrow s enterprise messaging needs today

Enabling the next wave of secure enterprise messaging. Meeting tomorrow s enterprise messaging needs today Enabling the next wave of secure enterprise messaging Meeting tomorrow s enterprise messaging needs today Table of Contents Table of Contents Executive Summary The Business Problem: Unsecure Mobile Messaging

More information

IDEAS AND INNOVATION 1. BEST PRACTICES IN AIRLINES WEBSITES

IDEAS AND INNOVATION 1. BEST PRACTICES IN AIRLINES WEBSITES NEO IDEAS AND INNOVATION 1. BEST PRACTICES IN AIRLINES WEBSITES More trips, less money The travel industry has radically changed during the last 10 years. The economic context, the technological evolution

More information

American Public Transit Association Bus & Paratransit Conference

American Public Transit Association Bus & Paratransit Conference American Public Transit Association Bus & Paratransit Conference Intelligent Transportation Systems Integrating Technologies for Mobility Management & Transportation Coordination May 24, 2011 RouteMatch

More information

University of Missouri. Travel & Expense System FAQ

University of Missouri. Travel & Expense System FAQ University of Missouri Travel & Expense System FAQ 5/6/2013 Travel & Expense (T&E) System FAQ Table of Contents GENERAL QUESTIONS... 1 Roles and Responsibilities... 1 TRAVEL POLICY QUESTIONS... 2 Per Diem...

More information

Table of Contents for Travel and Entertainment Guidelines

Table of Contents for Travel and Entertainment Guidelines Number of Pages Number 16 201 Title: Best Practice Guidelines Originator: Vice-President, Corporate Services & Chief Financial Officer Approved By: Travel and Entertainment Guidelines Effective Date President

More information

GATWICK AIRPORT* RESULTS FOR THE PERIOD ENDED 30 SEPTEMBER 2015

GATWICK AIRPORT* RESULTS FOR THE PERIOD ENDED 30 SEPTEMBER 2015 GATWICK AIRPORT* RESULTS FOR THE PERIOD ENDED 30 SEPTEMBER 2015 * Consolidated results for Ivy Holdco Limited, the parent of Gatwick Airport Limited, representing the performance of the Gatwick Airport

More information

Before using the Online Booking Tool, ensure all travel preferences have been updated. See Getting Started for more information.

Before using the Online Booking Tool, ensure all travel preferences have been updated. See Getting Started for more information. Once your Travel Request has been submitted and you have received an approved Trip Request number, you may book travel including flights, hotel, and car rentals using the Online Booking Tool in Concur;

More information

CWT Traveler Assistant

CWT Traveler Assistant CWT Traveler Assistant Important Note: This document contains suggested answers to commonly asked questions. If these answers do not apply to your situation, or if you need further assistance, please contact

More information

Orbitz for Business Travel Arranger Guide. Release Date 01/24/14

Orbitz for Business Travel Arranger Guide. Release Date 01/24/14 Orbitz for Business Travel Arranger Guide Release Date 01/24/14 Orbitz for Business, Inc. 500 West Madison Street Suite 1000 Chicago, IL 60661 USA Orbitz for Business, Inc. provides these materials on

More information

RESX Product and Services Information Packet MARCH 2009

RESX Product and Services Information Packet MARCH 2009 RESX Product and Services Information Packet MARCH 2009 About TRX: As a global leader in travel technology, we develop and host software products and solutions to help our clients reduce cost, improve

More information

FREQUENTLY ASKED QUESTIONS REGARDING CITY NATIONAL REWARDS, POWERED BY THE SCORECARD PROGRAM EFFECTIVE MAY 7, 2012

FREQUENTLY ASKED QUESTIONS REGARDING CITY NATIONAL REWARDS, POWERED BY THE SCORECARD PROGRAM EFFECTIVE MAY 7, 2012 FREQUENTLY ASKED QUESTIONS REGARDING CITY NATIONAL REWARDS, POWERED BY THE SCORECARD PROGRAM EFFECTIVE MAY 7, 2012 GENERAL PROGRAM QUESTIONS What is City National Rewards? What is ScoreCard? How do I enroll

More information

airberlin business benefits

airberlin business benefits airberlin business benefits Individual products for business customers Be it a small medical practice, law firm, SME or large corporation, airberlin has a suitable product for every company that meets

More information

CASE STUDY. Test Automation for India s Top Publically Listed Travel Portal

CASE STUDY. Test Automation for India s Top Publically Listed Travel Portal CASE STUDY Test Automation for India s Top Publically Listed Travel Portal Test Automation for B2B, B2C Portal, Midoffice Desktop Booking Engine, based on Microsoft.Net technology with Microsoft Navision

More information

Gateway2Travel Manual

Gateway2Travel Manual Gateway2Travel Manual Hotels Transfers www.gateway.be 1 Content GENERAL 3 1. USE 4 1.1 ACCESS... 4 1.2 START SCREEN... 4 1.3 INDIVIDUAL SETTINGS (PER PC)... 4 2. HOTELS 5 2.1 SELECTION SCREEN... 5 2.2

More information

Concur Travel and Expense Frequently Asked Questions

Concur Travel and Expense Frequently Asked Questions Topics: Concur Travel and Expense Frequently Asked Questions Travel Terminology... 1 Getting Started and General Information... 2-3 Travel Assistant Booking Travel for Others and One-Time Guests... 3-4

More information

Customer Service Plan

Customer Service Plan TAP Portugal s aims to address the key service elements of the new rules put forth by the U.S. Department of Transportation (DOT) that most affect our customers. This Plan applies with respect to TAP Portugal

More information

Service Quality Performance Report 2013

Service Quality Performance Report 2013 NSB GJØVIKBANEN AS Service Quality Performance Report 2013 Passenger Rights Regulation 1371/2007 1. NSB Gjøvikbanen AS NSB Gjøvikbanen AS is a subsidiary in the NSB Group. The company is 100 % owned by

More information

MILES-TO-GO sm PROGRAM RULES Welcome to the ToGoAway Travel Network Miles-To-Go sm Frequent Traveler Program WELCOME

MILES-TO-GO sm PROGRAM RULES Welcome to the ToGoAway Travel Network Miles-To-Go sm Frequent Traveler Program WELCOME MILES-TO-GO sm PROGRAM RULES Welcome to the ToGoAway Travel Network Miles-To-Go sm Frequent Traveler Program WELCOME Welcome! ToGoAway Travel Network has introduced a unique travel awards program in the

More information

Concur Travel Frequently Asked Questions

Concur Travel Frequently Asked Questions Concur Travel Frequently Asked Questions What is Concur Travel? Concur Travel is Kindred s travel booking system. It is an innovative interactive travel booking system used by company employees to make

More information

Membership terms and conditions for BRA Vänner

Membership terms and conditions for BRA Vänner Membership terms and conditions for BRA Vänner These membership conditions apply to BRA Sverige AB s, business reg. no. 556966-5994, ( BRA ) membership programme BRA Vänner. Members of BRA Vänner can earn

More information

Concur's mobile app ipad

Concur's mobile app ipad Introduction to... Concur's mobile app ipad Version 8.10 - December 2012 You can use Concur on your ipad to assist with your Expense and Travel needs. Because you are using your ipad, you can access your

More information

Travel Management System (TMS) FAQ s

Travel Management System (TMS) FAQ s Table of Contents Your TMS (Concur) Profile... 3 How do I update my email address?... 3 How do I update my password?... 3 What is a DHS Redress Number in the Travel Preference section of the Profile?...

More information

Travel Program Overview

Travel Program Overview Travel Program Overview UCG Travel Department Assists Travelers Questions/issues Management reporting Policy monitoring Emergency tracking Travel supplier management Coordinate corporate savings programs

More information

CONNECTING PROGRAM FOR EUROPE QUESTIONS AND ANSWERS

CONNECTING PROGRAM FOR EUROPE QUESTIONS AND ANSWERS CONNECTING PROGRAM FOR EUROPE QUESTIONS AND ANSWERS INTRODUCTION 1. How does this winter s connecting program work? The main objective of Transat s connecting program is to offer more European destinations

More information

Terms & Conditions BOOKING FORM

Terms & Conditions BOOKING FORM Terms & Conditions BOOKING FORM Please keep a copy for your own records and return the original (with your deposit if required at this time) immediately to confirm your reservation Each traveller must

More information

*This information brochure has been issued pursuant to provisions of EC 261/2004 Regulation of the European Parliament and European Union Council.

*This information brochure has been issued pursuant to provisions of EC 261/2004 Regulation of the European Parliament and European Union Council. TURKISH AIRLINES COMPENSATION AND SERVICE SYSTEM that will provided to our Customers in case of Denied Boarding*, Flight Cancellations and Long Delays in Turkish Airlines flights departing from EU countries

More information

5Ways. to Put Your CRM Data to Work. for You and Your Customers

5Ways. to Put Your CRM Data to Work. for You and Your Customers 5Ways to Put Your CRM Data to Work for You and Your Customers Customer Relationship Management (CRM) solutions are becoming increasingly prevalent in today s organizations to collect and manage information

More information

Guide to online booking and having tickets issued

Guide to online booking and having tickets issued Guide to online booking and having tickets issued Search. As shown on Figure 1 the www.aeroflot.ru hyperlink points to the main page of the website from where you can navigate to the section of the site

More information

Completing your CTM Online - RESX Profile

Completing your CTM Online - RESX Profile Completing your CTM Online - RESX Profile Your CTM Online profile information is used to complete online bookings and agent-assisted bookings. Note! Whether booking travel through Enterprise, or directly

More information

GETTING PERSONAL HOW TECHNOLOGY IS LEADING HOSPITALITY INTO THE FUTURE. by Tom Schoeve

GETTING PERSONAL HOW TECHNOLOGY IS LEADING HOSPITALITY INTO THE FUTURE. by Tom Schoeve GETTING PERSONAL HOW TECHNOLOGY IS LEADING HOSPITALITY INTO THE FUTURE by Tom Schoeve TRAVERSING A NEW HOSPITALITY ECOSYSTEM. TO MEET THE NEEDS OF TODAY S HYPER-CONNECTED TRAVELERS, THE HOSPITALITY INDUSTRY

More information

FAQs Updated 4/26/2016

FAQs Updated 4/26/2016 FAQs Updated 4/26/2016 GENERAL QUESTIONS What is a Package Trip? A package is a complete trip you can design yourself and purchase with one, easy transaction. You can choose your flights, hotel room, and

More information

The following types of receipts are NOT acceptable: (Please see pages C and D for examples of unacceptable receipts.)

The following types of receipts are NOT acceptable: (Please see pages C and D for examples of unacceptable receipts.) 1 P age Expense The following information is being provided to assist you with preparing your ESU #3 expense reports for reimbursement of business expenses. Refer to Board Policy 3.71 Reimbursement of

More information

VENDOR TRAVEL AND EXPENSE POLICY

VENDOR TRAVEL AND EXPENSE POLICY VENDOR TRAVEL AND EXPENSE POLICY Revised April 21, 2015 VENDOR RESPONSIBILITY Meeting our mission to help all people lead healthy, productive lives requires careful stewardship of our resources. We take

More information

A program that offers you LAK Points every time you use your AlAhli Credit Card. You will earn points according to the following:

A program that offers you LAK Points every time you use your AlAhli Credit Card. You will earn points according to the following: Dear Wessam Platinum Member, Thank you for choosing NCB as your financial solutions provider, and for choosing the AlAhli Credit Card as your preferred payment card. We are pleased to present to you the

More information

Seven business travel tips for PAs

Seven business travel tips for PAs Seven business travel tips for PAs For most PAs, organising travel will be a small part of your day-to-day role, but there are ways to make the process more seamless for you and your travellers E-Guide

More information

COmpany Profile DESTINATIONS 75$9(/

COmpany Profile DESTINATIONS 75$9(/ COmpany Profile Travel is an experience; a time to work, learn and enjoy. You want to feel good about the people you buy from - not only financially, but knowing that you are really getting what you want;

More information

MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS

MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS Med-View Airline, the Low Cost Carrier of Nigeria, is hosted in the Videcom Reservation system. Agency Registration Travel Agents must

More information

Business Travel. Made To Measure

Business Travel. Made To Measure Business Travel Made To Measure Global Scale With A Personal Touch Portman is a travel management company that offers you the best of both worlds: global scale and buying power, combined with a genuinely

More information

China Airlines Flight Schedule

China Airlines Flight Schedule China Airlines Flight Schedule Exclusively Prepared for World Spree Travelers The scheduled departures of World Spree Tour feature transpacific flights with China Airlines (code CI). China Airlines operates

More information

Concur Travel User Guide

Concur Travel User Guide 1) Home Tab Includes the Travel Wizard for travel searches, Alerts for unused ticket availability and profile expiration notices, Company Notes for information and resources and My Trips for Upcoming Trips

More information

Our strategy and objectives

Our strategy and objectives 24 / British Airways 2008/09 Annual Report and Accounts Our strategy and objectives In an incredibly tough trading environment we have to focus hard on pulling ourselves through the immediate crisis, while

More information

... ... Automate your forms assembly process with PlanetPress Suite. Go Beyond Printing :::

... ... Automate your forms assembly process with PlanetPress Suite. Go Beyond Printing ::: Transactional and variable content document printing, output management and automated delivery. FOR INSURANCE Automate your forms assembly process with Suite Decrease your operational costs Increase your

More information

Travel Travel and Expenses

Travel Travel and Expenses Travel Contents Overview...3 Audience...3 Responsibilities...3 Policy...3 Guidance...3 Claiming Travel and Other Expenses...3 Factors to Consider when Planning Travel...5 Car Hire and Car Parking...5 Taxis...6

More information

USA SWIMMING TRAVEL POLICY (VOLUNTEER) & EXPENSE REIMBURSEMENT

USA SWIMMING TRAVEL POLICY (VOLUNTEER) & EXPENSE REIMBURSEMENT USA SWIMMING TRAVEL POLICY (VOLUNTEER) & EXPENSE REIMBURSEMENT TRAVEL USA Swimming will pay for reasonable travel expenses for volunteers that are incurred in the performance of their duties for USA Swimming.

More information

Page 2 SMS SERVICES AND PRODUCTS FOR BUSINESS PROMOTION

Page 2 SMS SERVICES AND PRODUCTS FOR BUSINESS PROMOTION Page 2 SMS SERVICES AND PRODUCTS For Business Promotion SMS SERVICES AND PRODUCTS For Business Promotion CSNetworks Connecting anywhere SMS SERVICES AND PRODUCTS For Business Promotion Page 5 Introduction

More information

The MIL Corporation. Deltek Expense Report Training

The MIL Corporation. Deltek Expense Report Training Deltek Expense Report Training Contents Chapter 1: How to Access the Expense Application... 3 Chapter 2: Filling out an Expense Report... 4 Chapter 3: Expense Report Details... 12 Chapter 4: Signing the

More information

AIR PASSENGER RIGHTS EU COMPLAINT FORM

AIR PASSENGER RIGHTS EU COMPLAINT FORM AIR PASSENGER RIGHTS EU COMPLAINT FORM THIS FORM CAN BE USED TO LODGE A COMPLAINT WITH AN AIRLINE AND/OR A NATIONAL ENFORCEMENT BODY. Passenger rights in case of denied boarding, downgrading, cancellation

More information

E D M O N T O N ADMINISTRATIVE PROCEDURE

E D M O N T O N ADMINISTRATIVE PROCEDURE DEPARTMENT DELEGATED AUTHORITY CONTACT FINANCIAL SERVICES CHIEF FINANCIAL OFFICER, FINANCIAL SERVICES DEPARTMENT TRAVEL COORDINATORS DEFINITIONS Account Coding A defined list of SAP cost elements used

More information

Welcome to My NCL. Once you ve booked your cruise, log in to My NCL, and get ready for Freestyle Cruising, where you re free to... whatever.

Welcome to My NCL. Once you ve booked your cruise, log in to My NCL, and get ready for Freestyle Cruising, where you re free to... whatever. Welcome to My NCL Once you ve booked your cruise, log in to My NCL, and get ready for Freestyle Cruising, where you re free to... whatever. You ll need to create a My NCL account, if you don t already

More information

Travel & Accommodation Arrangements

Travel & Accommodation Arrangements Travel Arrangements Travel & Accommodation Arrangements Who is responsible for organising travel arrangements? The TRAVEL ADMINISTRATOR (sometimes known as a Travel Co-ordinator). Many businesses also

More information

GUIDELINE FOR PME 35 ONLINE BOOKING SYSTEM

GUIDELINE FOR PME 35 ONLINE BOOKING SYSTEM GUIDELINE FOR PME 35 ONLINE BOOKING SYSTEM INDEX VERIFICATION OF REGISTRATION... 2 ACCOMMODATION RESERVATION... 6 TRANSFER RESERVATION... 9 PRE POST TOUR RESERVATIONS... 12 GUIDELINE FOR PAYMENTS... 15

More information

Official Rules Vogue-Eyewear 2015 Summer House Contest

Official Rules Vogue-Eyewear 2015 Summer House Contest Official Rules Vogue-Eyewear 2015 Summer House Contest ELIGIBILITY Open only to legal residents of the Republic of Egypt, who are eighteen (18) years of age or older as of May 1st, 2015. Employees, officers

More information

Practice file answer key

Practice file answer key Practice file answer key Unit 1 2 f 3 e 4 b 5 c 6 a 2 head 3 operate 4 subsidiaries 5 employees 6 sell 7 goods 8 make 9 competitors 2 companies 3 subsidiaries 4 goods 5 based 6 specialize 7 provide 8 operates

More information

AAMI INTERNATIONAL TRAVEL INSURANCE PREMIUM, EXCESS & CLAIMS GUIDE

AAMI INTERNATIONAL TRAVEL INSURANCE PREMIUM, EXCESS & CLAIMS GUIDE AAMI INTERNATIONAL TRAVEL INSURANCE PREMIUM, EXCESS & CLAIMS GUIDE This AAMI International Travel Insurance Premium, Excess & Claims Guide (Guide) is designed to provide you with additional information

More information

Service Description. Ericsson IPX

Service Description. Ericsson IPX Service Description Ericsson IPX Disclaimer Please be advised that the information included in this document is based on generic Operator integrations. This document does not constitute a commitment from

More information

Welcome to LifeMiles Gold Elite. LifeMiles is a trademark of LifeMiles Corp. LifeMiles terms and conditions apply. Consult them at LifeMiles.

Welcome to LifeMiles Gold Elite. LifeMiles is a trademark of LifeMiles Corp. LifeMiles terms and conditions apply. Consult them at LifeMiles. Welcome to LifeMiles Elite LifeMiles is a trademark of LifeMiles Corp. LifeMiles terms and conditions apply. Consult them at LifeMiles.com LifeMiles and Star Alliance We welcome you to LifeMiles Elite

More information

About Silverstreet. ! Virtual Mobile Numbers - Inbound SMS numbers for 2-way traffic and response tracking purposes.

About Silverstreet. ! Virtual Mobile Numbers - Inbound SMS numbers for 2-way traffic and response tracking purposes. About Silverstreet Silverstreet is a specialist Mobile Messaging (SMS) company, offering global MT termination options over 800+ networks. Our primary focus is on mission critical traffic and high volume

More information

DATE APPROVED June 2002

DATE APPROVED June 2002 Page 1 of 9 APPROVED (S) REVISED / REVIEWED SUMMARY Version Date Comments / Changes 1.0 Initial Policy Released 2.0 February 2003 Revised 3.0 September 2003 Revised 4.0 August 2004 Revised 5.0 January

More information