IMPORTANT INFORMATION: Upcoming Online Banking Conversion

Transcription

1 IMPORTANT INFORMATION: Upcming Online Banking Cnversin As part f the bank wide system cnversin, we are upgrading ur nline banking platfrm t Business ebanking (BeB) which will replace the VIPbanker system. We want t make this change as easy as we can fr yu, s please review the fllwing infrmatin t help guide yu thrugh the prcess. BeB has many enhanced features that we are excited t intrduce t yu t further imprve yur banking experience with Pacific Western Bank. We will hst a preview perid that will allw yu t test yur lgin credentials, review yur user(s) prfiles, limits, ACH and/r wire templates, and make changes. Nte: If yu made changes t yur user prfiles, limits, ACH and/r wire templates in VIPBanker frm April 23 rd t May 13 th yu will need t make thse same changes in BeB. T ease yur transitin int ur new system we urge yu t use the preview perid and experience the new services. This preview perid will last frm May 2 nd thrugh May 13 th. Please refer t the Business ebanking Guide t assist yu in reviewing and cnfirming sme imprtant items. T make this cnversin easy fr yu and yur users, we have dedicated this telephne line, , t assist with any questins regarding BeB Services during the hurs f 5:00 a.m. t 6:00 p.m. PT, Mnday thrugh Friday; excluding hlidays. T access BeB during the preview perid, visit under Banking Services, select Online Banking r simply use this link Nte: The preview perid will nt allw yu t cnduct live transactins. Please access VIPbanker thrugh May 13, 2016, 3:00 p.m. PT t perfrm yur transactins as usual. Access within VIPbanker will be inquiry nly ver the cnversin weekend f May 13, KEY DATES May 2, 2016 May 13, 2016: Yu will have the ability t lgin t a BeB Preview site t view user setups, ACH and wire templates, and ther administrative functins. Any changes made will be saved and available fr yur use nce yu are in the live envirnment in BeB n May 16, Please d nt schedule any payments r transactins during the preview perid. May 13, 2016: Yu will be able t cmplete transactins in VIPbanker until 3:00 p.m. PT, except fr ACH riginatin. ACH riginatin must be prcessed n later than 2:30 p.m. PT We recmmend prcessing Remte Depsits as sn as pssible n May 13, This service will be disabled at 3:00 p.m. PT; yu will be able t use these services again n Mnday, May 16, May 14, :00 a.m. PT At this time and thrugh the cnversin weekend, yu will have inquiry nly accunt access May 16, 2016, 5:00 a.m. PT: The new BeB system will be ready fr yu t perfrm all nline banking functins. 1

2 LOGIN ACCESS Yu will access BeB frm the bank s website at n May 16, If yu saved the VIPbanker lgin page itself as a favrite, it will n lnger be available n May 16, Please bkmark the new link frm the BeB lgin page. Businesses will nw be assigned a Cmpany ID. Each user will be required t enter the Cmpany ID alng with their same Lgin ID used tday. Lgin IDs must be entered in lwer case letters. Yur Cmpany ID will be sent t the individual designated as the Cmpany Administratr via n May 2 nd r the Cmpany Administratr may cntact us after that day at OUT OF BAND AUTHENTICATION Out f Band Authenticatin (OOBA) is the security methd used t identify that yu are lgging in. Yu must select t either be cntacted at the phne number we have n file fr yu r by text message. During yur first lgin t BeB, yur brwser will be registered after yu have been verified using OOBA. Fr increased security, Secure Access Cdes will n lnger be sent t an address and a Challenge Cde will n lnger be used. OOBA cdes will be generated by vice r text nly. With BeB, freign phne numbers will be available t receive the OOBA cdes. If yur Cmpany has multiple users and currently uses a hard tken t apprve transactins, yu will be setup t use OOBA. If yu wish t cntinue t use a tken versus OOBA, please cntact us and we will re-assign tkens t each f yur users. Yur existing tkens will n lnger functin after 3:00 p.m. PT n May 13, NOTE: Please be sure yur cntact numbers are current. If changes are needed, please update yur cntact infrmatin by calling BeB supprt at ACCOUNT TRANSACTION HISTORY BeB will prvide ninety (90) days f yur accunt transactin histry t yu after this change. If yu are enrlled in estatements yu will receive a partial statement fr each accunt nting transactins and ending balance thrugh May 13, We recmmend that yu dwnlad yur transactin histry prir t May 13, 2016, fr easy reference. Yu may als cntact ne f ur branches fr cpies f yur accunt statements, as needed. Lan accunt histry will nt appear until May 17, ELECTRONIC STATEMENTS If yu are currently enrlled in estatements, yur future estatement(s) will be available after May 23, Yur enrllment is carried ver autmatically and there is n need t reenrll in the e-statement prgram. If yu chse nt t enrll in estatements, yur paper statement will cntinue t be mailed t yu. We recmmend yu dwnlad estatements prir t May 13, 2016, fr future reference. Yu may als cntact ne f ur branches fr cpies f yur accunt statements, as needed. If yu are nt currently enrlled in estatements, this is a great time t d s. Please nte: If yu are currently viewing text statements nline and receiving a paper statement, yu will need t dwnlad these statements as this will nt be available after Friday, May 13, Yu will be able t enrll in estatements fr future accunt statements. 2

3 INTUIT SERVICES QUICKBOOKS/QUICKEN Intuit aggregatin services will be interrupted fr up t 3-5 business days starting May 13, Intuit prduct users are encuraged t dwnlad a QFX/QBO file during this utage. The fllwing services will nt wrk during the utage: Quicken Win/Mac Express Web Cnnect QuickBks Online (QBO) Mint (Please d nt pen Mint fr 3-5 business days after the cnversin t ensure the Mint prduct is prperly updated.) We will prvide detailed instructin guides n ur website under Online Banking fr Quicken/QuickBks users t recnnect t BeB n May 18, INTERNAL ACCOUNT TRANSFERS Pending transfers scheduled in VIPbanker thrugh May 13, 2016 will be prcessed n May 13, 2016 by VIPbanker. Any scheduled recurring and future dated transfers in VIPbanker will nt be cnverted and need t be reestablished in BeB. Please cntact us if yu need t retrieve this infrmatin. STOP PAYMENTS Yu can add r delete stp payments; hwever, yu must verify within yur transactin histry that the item being stpped has nt been previusly paid. ONLINE BILL PAYMENT Yur payees, payments, and recurring payments will be autmatically transferred t the new Bill Payment service. Bill Payment histry will nt be cnverted. We recmmend that yu dwnlad yur transactin histry prir t May 13, 2016, fr future reference. If yu are receiving E-Bills frm yur utility bills r credit cards thrugh nline banking, this will be discntinued May 2 nd ; this will ensure yur payees can prcess the cancellatin befre yu can re-establish E-Bills n r after May 16, 2016 with the new Bill Payment service. Any utstanding checks issued by ur current Bill Payment prvider that have nt been negtiated by the payee after ninety (90) days will be refunded t yu electrnically. After cnversin Bill Payment can be cmpleted until 6:00 p.m. PT and will be prcessed the fllwing business day. If yu have mre than ne accunt setup fr Bill Payment, we ask that yu review the funding accunt prir t sending a payment. Any alerts currently established fr Bill Payments will nt cnvert t BeB. Please review yur alerts and reestablish them n r after May 16, All existing electrnic payments t individuals will cnvert t electrnic Bill Payment. recipient payments are n lnger available; yu will need t reestablish the recipient as a new payee in Bill Payment n r after May 16, ONLINE BILL PAYMENT PROCESSING After May 13, 2016 any Bill Payment check that is issued will be drawn directly frm yur checking r mney market accunt. The debit frm yur accunt will ccur when the payee negtiates the check. Fr electrnic payments, the funds will be withdrawn frm yur accunt n the prcessing date f the payment. 3

4 ONLINE BILL PAYMENT LIMITS Fr Bill Payments: Check/Electrnic Payments: $100,000 per transactin / $100,000 per day. Payments are n lnger an ptin. These payments wuld need t be setup as a Bill Payment. We recmmend nt scheduling any payments after May 1 st with the existing Bill Payment service, since they may nt be able t cmplete the funding prcess. Accunt-t-Accunt Payments are n lnger an ptin. These payments wuld need t be setup as a new payee in Bill Payment. POSITIVE PAY Psitive Pay will nw be fully integrated with BeB allwing yu direct access t nighty uplads and daily exceptin reviews. All utstanding items frm January 1, 2014 thrugh May 13, 2016 will be cnverted t BeB. We recmmend yu dwnlad a listing f utstanding issued items r any reprts t retain fr yur recrds prir t May 13 th. If yu currently have a user that des nt lgin thrugh VIPbanker, thse users will need t be established in BeB n r after May 16 th. REMOTE DEPOSIT CAPTURE There is n change t yur Remte Depsit service. Yu will need t lgin separately and we will send a secure message thrugh VIPbanker t the Cmpany Administratr that includes the Cmpany ID and their username fr Remte Depsit befre May 13, 2016 r the Cmpany Administratr may cntact us at , ptin 3. The Cmpany Administratr in Remte Depsit has the ability t prvide username and reset passwrds fr any user that des nt remember their lgin credentials. There will be a link available in BeB under Accunt Services t cnnect t Remte Depsit. ACH Templates: During the preview perid, please verify established ACH Template infrmatin. If yu made any changes t yur ACH Templates in VIPbanker frm April 23 rd t May 13 th yu will need t make thse same changes in BeB. The ACH templates will autmatically have a funding accunt prefilled and shuld be verified prir t initiating an ACH transactin r file. Recurring Transactins: Any scheduled recurring and future dated ACH transactins in VIPbanker will nt be cnverted and need t be reestablished in BeB. Please cntact us if yu need t retrieve this infrmatin. Tax Payments: This ptin is n lnger available withut utilizing ur ACH Mdule. We recmmend using the Electrnic Federal Tax Payment System (EFTPS) which is prvided by the U.S. Department f the Treasury and using specific State Websites t initiate these payments at n cst after yu have enrlled. If yu are currently apprved fr ACH Credit Originatin, yu may make these payments in an ACH file effective May 16 th. If yu will be submitting yur payments in an ACH file, please cntact the specific Agency fr electrnic payments submissin requirements. EFTPS: State f Califrnia Franchise Tax Bard:

5 WIRES Templates: During the preview perid, please verify yur wire template infrmatin. If yu made any changes t yur wire templates in VIPbanker frm April 23 rd t May 13 th yu will need t make thse same changes in BeB. The wire templates will have a funding accunt number prefilled and shuld be verified prir t initiating a wire. Recurring Transactins: Any scheduled recurring and future dated wire transactins in VIPbanker will nt be cnverted and must be re-established within BeB. Please cntact us if yu need t retrieve this infrmatin. Recipients: If yu have a recipient that is nt saved within a template, their infrmatin will nt be cnverted. Please cntact us if yu need t retrieve this infrmatin ALL USERS: FIRST TIME LOGIN INSTRUCTIONS 1. Yu will enter the assigned Cmpany ID and the same Lgin ID that yu use tday. Enter yur Lgin ID in lwer case letters. 2. Yu must then enter a temprary passwrd. The temprary passwrd will be PwB and the last 6 digits f the cmpany Tax Identificatin Number (n space and it is case sensitive). Temprary Passwrd example: PwB###### Fr security reasns, yur VIPbanker passwrd will nt be cnverted ver t BeB. 3. The system will display a One-Time Security Cde page, click n Cntinue with Security Cde and yu will select yur preferred methd (vice r text) t immediately receive a ne-time Security Cde. Vice Delivery Methd Answer the phne as yu nrmally wuld when the call arrives. Yu will then be prmpted t make a selectin t enter in the cde. Yu will be required t say r input the cde that will be displayed n the screen. The system will nt save a cde n vic , s if yu miss the call yu must click the sentence n the bttm stating I didn t receive a phne call, t repeat the request. Text Delivery Methd Yu will be required t input yur cell phne number (this number must be listed in yur prfile. See belw fr instructins t cntact us fr updating cntact infrmatin). Yu will then receive a text with the security cde. Once received, yu will need t input the cde int yur cmputer. Nte: Please be sure yur cntact numbers are current. If changes are needed, please update yur cntact infrmatin by cntacting BeB supprt at Yu will then be prmpted t establish and cnfirm a new passwrd. PASSWORD REQUIREMENTS It is very imprtant t chse a strng passwrd! Passwrds must be a minimum f eight (8) characters in length. Passwrds must include at least ne alpha character and at least ne number. A special character may be included, but is nt required. Yur user ID and passwrd cannt be the same. After yu have successfully lgged in t the system, nline help is available in the upper right hand crner t assist with navigating the varius system features. 5

6 Sme new features are highlighted belw: Each user may custmize their hmepage with what is mst imprtant t them. User entitlements are much mre defined. Enhanced reprt features and multiple utput frmat fferings are nw available including BAI2. Enhanced alert ptins are available. Additinal security ptins are available. Yu will have the ability t apprve multiple transactins at nce. All statements can be dwnladed in a single step. Much mre. BEB CONVERSION SUPPORT Effective May 2, 2016 thrugh July 31, 2016, this number is dedicated t assist yu with any questins regarding BeB Services. This supprt is available frm 5:00 a.m. t 6:00 p.m. PT, Mnday thrugh Friday; excluding hlidays. 6

7 Preview Perid Guide May 2, 2016 May 13,

8 OVERVIEW OF PREVIEW PERIOD The Business ebanking (BeB) Preview Perid is the time prir t ur live cnversin date where yu have the capability t access the system, familiarize yurself with the navigatin and system features, set up persnal settings and verify yur banking infrmatin. Business Bill Payment, estatement, Remte Depsit and Psitive Pay features will nt be available in the Preview Perid. 1. ADMINISTRATION Pacific Western recmmends that the Cmpany Administratr perfrm the fllwing administrative maintenance during the preview perid: Review/create/update all BeB users and their service entitlements, accunt entitlements, and limits (Administratin tab / Cmpany Administratin / Manage Users). Review/update user phne numbers (Administratin tab / Cmpany Administratin / Manage Users select User ID and navigate t Edit Cntact Infrmatin). Review Accunt Numbers and change Accunt Descriptins, if desired (Administratin tab / Cmpany Administratin / Manage Accunt Infrmatin). Nte: nly users with an administrative rle can view the full accunt number in the Manage Accunt Infrmatin sectin. All nn-administrative users d nt have access t the full accunt number. Set Cmpany Apprval Levels (Administratin tab / Cmpany Administratin / Manage Apprval Settings). Familiarize themselves with the varius BeB rles and capabilities f each: Allw this user t setup templates entitles the user t template setup capabilities fr nly thse services and accunts t which the user has been entitled. Allw this user t apprve transactins entitles the user t transmit capabilities fr nly thse services t which the user has been entitled. Grant this user administratin privileges allws the user t add, mdify, cpy and delete users, mdify their rles, services and accunt access, rename accunts, and mdify the number f apprvers required fr requests. 2. ALL USERS Pacific Western recmmends all users perfrm the fllwing maintenance during the preview perid: If yu have been assigned a new tken, yu will need t set an eight (8) digit PIN prir t using the tken. Fllw the instructins prvided with yur tken. Review and update phne numbers and addresses (Administratin tab / Self Administratin /Persnal Preferences). Set up any desired Alerts (Administratin tab / Cmmunicatins / Manage Alerts). Verify service and accunt access, and reprt any discrepancies t the BeB Cmpany Administratr. Verify ACH and wire templates and update BeB with any maintenance related changes dne in VIPbanker (if applicable). Familiarize yurself with BeB by navigating thrugh the system. BeB Cnversin Supprt Effective May 2, 2016 thrugh July 31, 2016, this number is dedicated t assist yu with any questins regarding BeB Services. This supprt is available frm 5:00 a.m. t 6:00 p.m. PT, Mnday thrugh Friday; excluding hlidays. 8

9 3. SERVICE FEATURE AVAILABILITY Feature Will it appear in menu Is data available Can user attempt t create/submit transactins What happens if transactin attempted BeB recmmended activities Welcme Page/Dashbard Yes N N/A N/A Set up Dashbard Panels Internal Accunt Transfer Yes N Yes Errr msg.: Required setup fr this service is incmplete Nne Lan Service Yes N N N/A Review accunt numbers (BeB Administratr nly) Wire Service Yes Yes template infrmatin nly Yes create/submit transactin Yes schedule transactin Transactins are sent t bank queue but will nt be prcessed Review, add, update, delete templates (as necessary) ACH Service Yes Yes template infrmatin nly Yes create/submit transactin Yes schedule transactin Transactins are sent t the bank queue but will nt be prcessed Review, add, update, delete templates (as necessary) ACH File Uplad Yes N Yes File is upladed t BeB but will nt be prcessed Stp Payment Yes N Yes Transactin will nt be prcessed Nne Nne Accunt Reprting Yes N N N/A Verify accunts laded t BeB (nly BeB Administratr can view full accunt number thrugh Administratin tab) Psitive Pay N N N N/A Nne *Nte: the Cmpany Administratr will be able t entitle the user t the Psitive Pay service beginning n the live date 05/16/2016. estatements N N N N/A Nne Bill Pay N N N N/A Nne *Nte: the Cmpany Administratr will be able t entitle the user t the Bill Pay service beginning n the live date 05/16/