JOB DESCRIPTION. Ensure that all services are delivered meeting agreed objectives within a strategic and operational framework.

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1 JOB DESCRIPTION Job Title: Director of Operations Clinical Support Services Band: 9 Division: Clinical Support Services Base: Wythenshawe Hospital ORGANISATIONAL ARRANGEMENTS Managerially accountable to: Divisional Medical Director Professionally accountable to: Chief Operating Officer Responsible for: Directorate Manager(s) Outpatients/Operational and Improvement Manager Chief Pharmacist JOB PURPOSE To be responsible for ensuring that a safe and effective patient service is delivered at all times throughout the Division in line with national and locally agreed standards. Developing the Division as a centre of excellence. Ensure that all services are delivered meeting agreed objectives within a strategic and operational framework. Ensure that the workforce within the Division are professionally led and managed in order to develop a highly motivated and empowered workforce creating an environment where everyone can excel. Establish excellent relationships with the clinical staff, leaders and external stakeholders successfully developing clinical services utilising latest best practice methodologies. Ensure that the Directorates achieve their performance, financial and governance objectives and standards. Work with other Divisions and corporate teams to ensure the achievement of the Trust s Corporate and regulatory objectives. Planning, leading and implementing necessary change within the Directorates in order to improve service quality, efficiency and the patient experience. To operate within the required behaviours and values of the South Manchester Way leading by example in the delivery of the team s performance. In partnership with the Divisional Medical Director to produce a balanced annual plan that enables the Division to move to earned autonomy.

2 Developing a Safe and Quality Driven Excellent Clinical Service to Patients Work with the Director of Governance to ensure all services are safe, effective, well-led, caring and responsive to patients needs. Lead and develop a culture where these domains of high-quality care are consistently delivered; lead improvements and innovation in the delivery of services. Lead the Division in the planning of future service developments to ensure that the resources and facilities for the Division meet the needs of the service, implementing change programmes as appropriate. Work with clinical staff to develop changes in clinical practice though the development of evidence-based practice which complements the Trust s Clinical Governance Strategy and Performance Improvement Plan. Lead for the Division any agreed Trust Organisational Development initiatives. Ensure all Trust Policies and Procedures are adhered to and make recommendations on their amendment where necessary. Ensure with the Divisional Management Team that systems for corporate governance and application of the Trust s Assurance Framework are in place. Monitor performance against Divisional Authorisation standards, Health Care Standards and NHSLA standards and initiate appropriate action to ensure these standards are achieved and maintained. Establish and maintain systems for assessing service users views on the quality of services provided and for involving patients relatives and their representatives in the planning and development of services. Contribute and support clinical networks both internally and externally to the Trust. Participate in the on call rota. Business and Financial Management Ensure that the Division manages its income and expenditure budget within target, achieving agreed income targets or reducing expenditure accordingly. Manage the effective devolution of budgets within Departments, working closely with Clinical Directors, Matrons and Directorate Managers, ensuring appropriate monitoring and review mechanisms are in place. Ensure that the Division formulates and achieves its annual savings target, developing realistic plans and monitoring and reviewing their implementation. Promote and secure value for money, ensuring that the services of the Division operate in an efficient manner, e.g. working with clinical staff to optimise length of stay; minimising unnecessary use of tests and consumables; and taking advantage of new ways of working to optimise skill mix etc. Work with the Director of Finance and the Chief Operating Officer to identify realistic and achievable financial plans.

3 Operate within the Trust s Standing Orders, Standing Financial Instructions and Scheme of Delegation. Ensure that business cases produced in support of investments/disinvestments are in line with Trust policy. Co-operate with the Director of Performance and Information in ensuring that financial systems and systems for the collection and coding of patient related information are safe, timely and efficient. Planning / Performance Review/Activity Have responsibility for developing strategic plans for the Division and its Directorates and the creation of business plans to support service development. Develop and lead a structured programme of Service Improvement within the Division, supporting Divisional and Trust priorities. Monitor the performance of the Division against its agreed objectives using data effectively and, in association with the Clinical Directors, be responsible for taking corrective action where performance is not in accordance with objectives. Review the success of the Division, evaluate and, where appropriate, implement options to enhance performance. Work with the corporate teams in agreeing capacity and efficiency plans and in association with the Divisional Management Team delivering agreed activity level to enhance performance. Advise on, and where appropriate ensure the implementation of, new practice/developments within the Division which may have an impact on the effective and efficient delivery of activity targets. Ensure that job plans fit with clinical service strategy direction, are working towards programmed activities target compliance and the development needs of individual consultants. (A job plan will be regarded as an agreed document when signed off by the individual consultant, the Director of Operations and the Clinical Director/Divisional Director) People Adhere to all Trust HRM polices and procedures, ensuring compliance with employment legislation and regulation at all times. Develop a culture where empowerment is the norm and decision making is allocated to appropriate levels allowing every individual to feel they make a valuable contribution. Engender an environment where all staff are constantly seeking to make service improvements and deliver to their agreed individual and group objectives. Lead the overall HR management of all staff within the Directorate ensuring that the right calibre of individuals are recruited and retained with the necessary training knowledge and expertise to perform to the required standards.

4 With the Divisional Management Team, Clinical Leaders, Matrons and Heads of Department lead and motivate staff ensuring that every employee is involved, treated with respect and recognised in order to enable the Division to help UHSM deliver excellent patient care. Operate effective communication systems to ensure all staff are aware of the important issues facing the organisation. Develop individual managerial capability within the Division maximising individual talents and expertise. Review both short and long term workload patterns within the Division and relate these to the human resource strategy for the Division. Ensuring comprehensive workforce planning, appropriate staffing levels and skill mix. Ensure all staff including clinical staff have an annual appraisal and have development needs identified in a personal development plan. Promote staff learning and development opportunities throughout the Division in line with overall objectives of the Division and individual educational requirements. Ensure that appropriate mechanisms are in place to manage all staff, including junior doctors effectively. Ensure that all Divisional staff are compliant with statutory and mandatory training requirements. Professional Development Be aware and cascade the latest best practice thinking and service delivery elsewhere in the UK. Participate in personal objective setting and reviews that are in line with the Strategic Objectives, including the creation of personal development plans. Employees have a duty to attend all mandatory training sessions as required by the Trust. Health, Safety and Security Assume overall responsibility within the Division for ensuring compliance with health and safety legislation and regulations, health and safety policies and procedures, including COSHH, Workplace Risk Assessment and Control of Infection. All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following Trust procedure. Infection Prevention To assist the Trust in reducing healthcare associated infections you should be familiar with the Trust s Hand Decontamination Policy, attend mandatory induction training and be compliant with all hand hygiene standards at all times. Confidentiality

5 All information relating to patients and staff gained through your employment with this Trust is confidential. Code of Conduct Adhere to the standards laid down in the NHS Code of Conduct to Managers. Any other general requirements as appropriate to the post and location. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.

6 PERSON SPECIFICATION Director of Operations, Clinical Support Services ESSENTIAL DESIRABLE ASSESSMENT Degree Level CV education or Certificates equivalent. QUALIFICATIONS Masters Degree or equivalent knowledge and experience in management. Evidence of continuing professional development. Preferably in a health care subject EXPERIENCE Successful track record and relevant experience as a Senior Manager within an NHS organisation managing clinical services Experience within an acute hospital setting. CV Application form Demonstrate evidence of sound financial/staff management. Evidence of effectively managing change. SKILLS Political astuteness, understanding what can and cannot be delivered at senior level. A proven ability to obtain and consistently achieve results and targets. Highly developed leadership skills with the ability to motivate, challenge and engage individuals and teams. The ability to shape the future and bring staff with you. Proven ability to deal with wide range of data and information and take appropriate decisions from it. A proven ability to come up with flexible and creative solutions to difficult problems. Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups and a proven ability to influence and change those groups. Effective and strategic influencing skills and all levels in the organisation including influencing Trust Board. Proven ability of leading change Experience of partnership working Evidence of playing a major role in an organisational change programme. Formal project management training. Presentation/ media experience. Psychometric testing References

7 KNOWLEDGE VALUES through people. A management style that empowers others and evidence of successfully driving a learning coaching culture for all staff in your area of control. Holding to account others to ensure they deliver to their targets and dealing effectively with performance. A deep motivation to drive and improve performance in the service and in others. The confidence to succeed and overcome individual and organisational obstacles. Being able to manage own emotions and be resilient in a range of complex and demanding situations. A strong commitment to openness, honesty, inclusiveness and high standards in leadership. Sound knowledge base of the NHS, the current issues, its values and principles of timely local access for the population. A strong commitment to the values of UHSM Application form References Application form References OTHER Requirement to be on call rota. Application form DBS check