Market Surveillance Visits to Certified Organizations

Transcription

1 Internatinal Accreditatin Frum, Inc. IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. IAF Infrmative Dcument Market Surveillance Visits t Certified Organizatins (IAF ID 4: 2012) Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

2 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 2 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins The Internatinal Accreditatin Frum, Inc. (IAF) perates prgrams fr the accreditatin f bdies that prvide cnfrmity assessment services, and such accreditatin facilitates trade and reduces demands fr multiple certificatins. Accreditatin reduces risk fr business and its custmers by assuring them that accredited Cnfrmity Assessment Bdies (CABs) are cmpetent t carry ut the wrk they undertake within their scpe f accreditatin. Accreditatin Bdies (ABs) which are members f IAF and their accredited CABs are required t cmply with apprpriate internatinal standards and IAF mandatry dcuments fr the cnsistent applicatin f thse standards. AB members f the IAF Multilateral Recgnitin Arrangement (MLA) cnduct regular evaluatins f each ther t assure the equivalence f their accreditatin prgrams. The IAF MLAs perate at tw levels: A MLA fr the accreditatin f CABs t standards including ISO/IEC fr management systems certificatin bdies, ISO/IEC fr persnnel certificatin bdies and ISO/IEC Guide 65 fr prduct certificatin bdies, is cnsidered a framewrk MLA. A framewrk MLA prvides cnfidence that accredited CABs are equally reliable in the perfrmance f cnfrmity assessment activities. A MLA fr the accreditatin f CABs that als includes the specific cnfrmity assessment standard r scheme as a scpe f accreditatin prvides cnfidence in the equivalence f certificatin. An IAF MLA delivers the cnfidence needed fr market acceptance f certificatin. An rganizatin r persn with certificatin t a specific standard r scheme that is accredited by an IAF MLA signatry AB can be recgnized wrldwide thereby facilitating internatinal trade. Issue N 1 Prepared by: IAF Technical Cmmittee Apprved by: IAF Members Date: 22 December 2011 Issue Date: 15 May 2012 Applicatin Date: 15 May 2013 Enquiries: IAF Secretary, P.O. Bx 1811, Chelsea, QC, Canada J9B 1A1 Telephne: <secretary@iaf.nu> Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

3 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 3 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins Intrductin t IAF Infrmative Dcuments This IAF Infrmative Dcument reflects the cnsensus f IAF members n this subject and is intended t supprt the cnsistent applicatin f requirements. Hwever, being a dcument fr infrmatin purpses nly, IAF Accreditatin Bdy Members, and the Cnfrmity Assessment Bdies (CAB) they accredit, are nt under any bligatin t use r cmply with anything in this dcument. Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

4 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 4 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins 0. Intrductin Market Surveillance Visits t Certified Organizatins The traditinal methdlgy used fr accreditatin f management system certificatin bdies (CBs), based n ISO/IEC invlves ffice assessments f the certificatin bdy in cnjunctin with witnessing a sample f the CB s audits. There have been grwing cncerns in recent years abut the effectiveness f this methdlgy in ensuring that expected utcmes frm management system certificatin are being achieved cnsistently arund the glbe. As a result f wrk carried ut by the ISO 9000 Advisry Grup (IAG) and the IAF Technical Cmmittee, the philsphy Output Matters! has becme widely recgnized and frms a cre element f the Strategic ISO/IAF Actin Plan t mnitr and imprve the effectiveness f Accredited Management System Certificatin. Cnsistent with this philsphy, ne f the specific actins in the ISO/IAF Actin Plan (Item 3.3) is Develpment f criteria fr the perfrmance f "validatin audits" by the ABs at the certified rganizatins t check the effectiveness f the management system. These have since been re-designated as Market Surveillance visits, and a methdlgy fr cnducting such visits has been develped and validated in the recent UNIDO/ISO/IAF Prject TE/RAS/09/003. This IAF infrmative dcument prvides suggestins abut hw shrt market surveillance visits might be used by accreditatin bdies r thers in rder t cmplement traditinal versight techniques. In the cntext f accreditatin, this is cnsistent with Clause f ISO/IEC 17011:2004 which states The accreditatin bdy shall establish prcedures and plans fr carrying ut peridic surveillance nsite assessments, ther surveillance activities and reassessments at sufficiently clse intervals t mnitr the cntinued fulfilment by the accredited CAB f the requirements fr accreditatin. It is recgnized that sme accreditatin bdies (and thers) already cnduct such visits t certified rganizatins, and whilst the bjective f the current dcument is nt t make such visits mandatry, it is hped that it will prvide a cmmn platfrm and methdlgy fr such visits if and when they are deemed t be apprpriate. This infrmative dcument uses accredited certificatin t ISO 9001 as an example, but the methdlgy culd be adapted fr applicatin t ther management systems. It is imprtant t emphasize that the adptin f the methdlgy described in this infrmative dcument shuld nt necessarily increase the cst f the accreditatin prcess. On the cntrary the bjective is t make the accreditatin prcess mre effective and efficient, Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

5 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 5 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins by the intelligent use f a Plan-D-Check-Act apprach. This means that the utput f market surveillance visits culd be used t prvide input int the planning f subsequent versight activities by the AB (including the frequency and duratin f ffice assessments and witness audits), based n the prven stability that the services f the CB have achieved (ISO 17011:2004 Clause ). This culd mean, fr example, that CBs whse certified clients demnstrate a high level f cnfidence in the effectiveness f their management systems during market surveillance visits might subsequently benefit frm a less nerus prgramme f ffice assessments and witness audits by the AB. Cnversely, CBs whse certified clients d nt prvide an acceptable level f cnfidence during market surveillance visits culd be subjected t a mre intense (and targeted) prgramme f traditinal versight. Althugh the methdlgy described in this dcument is fr infrmatin nly, it is hped that sme CB s and their respective AB s might see the advantages f adpting such market surveillance visits n a pilt (vluntary) basis, t cmplement traditinal accreditatin techniques. In these cases, it is recmmended that the experiences btained frm such initiatives (including a cst/benefit analysis) be reprted t the IAF Technical Cmmittee fr subsequent imprvement f this infrmative dcument. 1. Scpe This infrmative dcument is applicable t shrt market surveillance visits used by accreditatin bdies r thers in rder t cmplement traditinal versight techniques. 2. Definitins 2.1 Market Surveillance: visit is typically a shrt (ne-day) visit t a certified rganizatin, t determine the level f cnfidence in the cnfrmity f the management system t specified requirements and the effectiveness f the accredited certificatin prcess. NOTE: A market surveillance visit is nt a repeat audit, and is nt intended t identify r dcument specific nncnfrmities; the visit is intended nly t prvide cnfidence in the activities f the CB. 3. Objectives The bjective f a market surveillance visit is t establish the level f cnfidence in the CB s certificatin prcess by direct bservatins carried ut during visits t a sample f its certified rganizatins, t use the results t define apprpriate levels f surveillance f the CB s activities, and t imprve the verall credibility f accredited certificatin. The methdlgy fr market surveillance visits described in this dcument culd be used nt nly by ABs, but als by any duly authrized interested party including (but nt limited t): Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

6 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 6 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins CB s (e.g. CB head ffice market surveillance f branch activities, r franchisr market surveillance f franchisee activities), Regulatrs (e.g. t investigate specific cncerns that call int questin the validity f accredited certificatin), Custmers f certified rganizatins (e.g. when there are indicatins that their certified supplier is nt fulfilling the requirements f the relevant accredited certificatin), Sectr schemes / scheme wners (e.g. t prvide additinal cnfidence in the scheme). 4. Criteria fr Initiating a Market Surveillance Visit The use f market surveillance visits by ABs and CBs may be n a vluntary basis, by mutual agreement, r may be initiated by the AB (r ther interested parties) t investigate specific situatins triggered by adverse trends (including the indicatrs that are required t be identified by the CB and infrmed n a regular basis t the AB) r market feedback, such as: A sudden change in the number f certificates issued by a CB, A CB that raises few r n NC s in lng perid f time, Crises that call int questin the credibility f accredited certificatin, Prduct recalls; Envirnmental incidents; Cmplaints frm custmers f certified rganizatins r ther interested parties indicating cncerns abut the effectiveness f a CB s certificatin prcess, Negative publicity. Issues raised by media rganizatins regarding a particular prduct, rganisatin r accredited CB, with relatin t specific technical areas including, but nt limited t EMS, OHS, FSMS; Prblems identified thrugh scial netwrking sites; Specific negative feedback frm NGOs regarding the perfrmance f accredited certificatin; Unilateral interventin frm regulatrs, r negative feedback frm regulatrs. ` NOTE: ABs may need t establish feedback mechanisms with regulatrs t ensure that they are made aware f trends in nn-cmpliances with legislatin. Market surveillance visits may be applied n an individual basis, r as part f a prgram including a larger sample (client-specific, reginal, r CB-specific). 5. Planning f Market Surveillance Visits Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

7 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 7 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins Befre initiating a prgramme f market surveillance visits, it is imprtant t define: The cntractual basis under which the visits will be carried ut, AB s are recmmended t include legally enfrceable requirements in their cntracts with accredited CB s (and require accredited CB s t d the same with their clients) t allw the AB t cnduct market surveillance visits if and when the need arises; Cnfidentiality criteria; The bjective f the visit r prgramme f visits. These may be: Part f a rutine surveillance mechanism agreed with the CB; Triggered as a result f negative market feedback; The sampling criteria t be used, Wh will participate, The AB assessr (in case f freign accreditatin this may be carried ut by r in cllabratin with the lcal AB); A CB representative (as an invited bserver); Other relevant interested parties, as agreed; The cmpetence needed by the assessment team, The assessrs shuld be cmpetent with respect t the management system under cnsideratin, and in the methdlgy f cnducting shrt marketsurveillance visits; NOTE: Cmpetence in cnducting assessments t ISO/IEC may be advantageus but is nt mandatry. Wh will be cvering the csts f the visit(s), This will vary depending n the bjective and trigger mechanism fr the market surveillance visit, but shuld be clearly defined befre the visit is cnducted. 6. Methdlgy f a Market Surveillance Visit The UNIDO/ISO/IAF Prject TE/RAS/09/003, which was aimed at the specific case f ISO 9001 certificatin, used a check-list cmprising 26 tpics t be cvered during a ne-day visit. These tpics are shwn in Annex 1, and culd be suitably mdified fr ther management systems, r custmized depending n the specific bjectives f the market surveillance visit. Fr each item n the check-list, and in particular fr verall perceptins abut the validity f a specific rganizatin s certificatin, it has been shwn that cmpetent assessrs can distinguish between five distinct cnfidence levels during a shrt, ne-day visit, and it is recmmended that these be utilized t prvide a cnsistent basis fr market surveillance visits, regardless f wh carries them ut r the reasns fr initiating them. These five levels are expressed in simple terms as fllws: Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

8 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 8 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins Grade 1 Little r n cnfidence Little r n evidence t supprt the implementatin f this tpic Grade 2 Sme evidence presented, but nt at all cnvincing Sme evidence was presented, but in the prfessinal judgement f the assessr (based n experience), there wuld prbably be evidence t supprt a nncnfrmity if a detailed audit trail were t be fllwed in a full system audit. Grade 3 OK - N reasn t dubt that this is being addressed crrectly The default grade, where there is n evidence t suggest reasns fr cncern, based n the assessr s experience and prfessinal judgement. Grade 4 Clear evidence that this is being dne, and meets the intent f the relevant standard Sufficient bjective evidence was available t prvide a gd level f cnfidence that the rganizatin is meeting the requirements. Grade 5 We can be prud t use this rganizatin as a benchmark fr this tpic T be reserved fr truly excellent perfrmance. 7. Analysis f Results Grades 3 t 5 are cnsidered t be acceptable results that cnfirm the validity f the accredited certificatin. CBs whse clients are cnsistently assessed t be Grade 4 r Grade 5 shuld be cnsidered as having rbust certificatin prcess and ABs shuld cnsider reducing the traditinal versight f surveillance assessment and witnessing. Grade 2 raises dubts regarding the way in which the accredited certificatin prcess has been cnducted, but requires a mre in-depth analysis befre reaching cnclusins. Decisins shuld nt be made based n a single Grade 2 result at a certified rganizatin. Grade 1 calls int questin the validity f the CB s accreditatin, and shuld lead t further investigatin and actin. End f IAF Infrmative Dcument fr Market Surveillance visits t Certified Organizatins Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

9 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 9 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins Annex 1 - Suggested Methdlgy fr Market Surveillance Visits Visit Plan Typical Visit plan fr One-day visits t ISO 9001-certified rganizatins NOTE Timings are apprximate, and may be adapted t suit lcal r cultural needs CB invited t participate as bserver Timing Activity Cmments 09:00 09:30h Opening briefing Explain cntext and bjectives f the visit. (This may vary depending n what triggered the visit). Emphasize that the visit is NOT intended t be an audit, and that the results will be CONFIDENTIAL. It is nt intended t determine cnfrmity r nn-cnfrmity f the system. The results f the visit will nt necessarily affect the rganizatin s certificatin status. Objective is t lk at effectiveness f the CB s prcesses fr ISO 9001 certificatin n a sample basis. Aim is t imprve the accredited certificatin prcess. Recrd attendance and sign cnfidentiality agreements as apprpriate. Agree n schedule fr rest f day. Allw time fr shrt presentatin by rganizatin (15 min max). 09:30 10:00h Management representative Discuss self-assessment questinnaire with MR (Annex 2). Use time t establish empathy with MR. Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

10 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 10 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins Timing Activity Cmments 10:00 12:30h Site Tur Things t lk fr: D emplyee numbers tie in with thse used fr audit duratin calculatins, General husekeeping and wrk envirnment / infrastructure, Cmmunicatins Ntice bards up-t-date (r electrnic cmmunicatins / intranet etc), Talk t sample f emplyees, Cncept f prcess; Ability t describe respnsibilities, activities undertaken etc.; Awareness f Quality Plicy, bjectives etc.; Link t cmpetence/ effectiveness ; Availability f wrk instructins as needed, userfriendliness, 12:30h 14:00h Lunch and discussins with tp management (Sequentially r tgether) Mnitring & Measurement / Inspectin & Testing facilities as applicable, Availability f equipment; Sample f calibratins OK. What are their perceptins? Is certificatin adding value? Find ut abut hw they arrived at the quality plicy and hw des it relate t verall rganizatinal plicy and culture. What abut the Quality Objectives; D these help them t manage the rganizatin, Are they realistic, achievable, measurable, challenging, Relate t cmpany s immediate cncerns? Talk abut custmers wh are they, what d they want? Invlvement and ability t discuss latest Management Reviews; actins arising etc. Strengths & weaknesses f their system. Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

11 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 11 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins Timing Activity Cmments 14:00 16:30h Management Representative and thers, as needed 16:30 17:00h Time t prepare visit summary Review certificate: Des scpe f certificatin clearly define what prducts and services are cvered? Review f Quality Manual, including justificatin fr any exclusins (emphasis n Clause 7.3 & 7.5.2). Internal audits Are they being dne - lk at audit plan and recent reprts. Are NC s being identified and clsed ut? Rt causes being investigated? Crrective actins (nt just crrectin) implemented and effective? Linkage with management review & analysis f data. Crrective and preventive actins are causes being identified? Is effectiveness verified? Custmer feedback (including custmer cmplaints). Review recent certificatin bdy audit reprts. Includes time t tie up any lse ends. 17:00 17:30h Clsing briefing Summary: Praise if apprpriate, if there are prblems make it clear that it s between them and their CB.* Avid negative cmments abut CB. * Take care nt t make cnclusins abut the cnfrmity (r therwise) f the management system. NOTE: It is NOT expected that the visit summary (Annex 3) will be made available t the rganizatin. Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

12 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 12 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins ANNEX 2 - SELF-ASSESSMENT BY THE CERTIFIED ORGANIZATION (T be filled ut tgether with the assessr if clarificatins are necessary) The fllwing questinnaire is designed t address several key cmpnents regarding yur experiences, as an ISO certified rganizatin, regarding the certificatin prcess. IMPORTANT NOTE: We request that this questinnaire be filled ut by the MANAGEMENT REPRESENTATIVE f yur rganizatin, withut discussing with any cnsultant wh may have helped in the implementatin f yur system, r with yur certificatin bdy. This is nt because we dn t trust them it s because we want YOUR pinins! 1. Name and address f rganizatin: 2. Management representative: Name: Functin: Telephne: 3. Tp Management name(s) (Persn r grup f peple wh directs and cntrls the rganizatin at the highest level ) 4. Certificatin Bdy (Please attach a cpy f the certificate) 5. Scpe f certificatin Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

13 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 13 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins 6. Number f emplyees in yur rganizatin (Please mark with an X in the apprpriate bx) 1 t 5 6 t t t t t t t t t t t t t t 1550 Over 1550 (please state number) 7. Hw lng have yu been certified t ISO 9001? (Please mark with an X in the apprpriate bx) 0 3 years 4-10 years Over 10 years 8. Hw many auditr-days did the certificatin bdy use during yur initial (r mst recent full re-certificatin) audit? (fr example, 2 auditrs full-time fr a ttal f 3 days = 6 auditr-days) : (ttal number f auditr-days) 9. Hw ften des yur certificatin bdy visit yu t carry ut surveillance audits, t ensure yur system cntinues t meet the ISO 9001 requirements? Every 6 mnths Every 9 mnths Once a year Less frequently than nce a year 10. Hw many auditr-days des yur certificatin bdy spend each year n surveillance audits? (fr example, 2 auditrs full-time fr a ttal f 2 days = 4 auditr-days) : (number f auditr days per year) 11. What was the name f the auditr wh visited yu last time? 12. Are yu happy with the way in which yur CB has cnducted yur audits? 13. What is yur wn pinin abut the status f yur management system? Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

14 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 14 f 20 IAF Infrmative Dcument fr Market Surveillance Visits t Certified Organizatins Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012

15 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Market Surveillance Visits t Certified Organizatins Annex 3 Page 15 f 20 Annex 3 - Example f Visit Summary (QMS Effectiveness) NOTE: This is NOT a Cnfrmity assessment exercise. Results are t be expressed in terms f cnfidence levels, based n bservatins and discussins during the visit. 1 = Little r n cnfidence 2 = Sme evidence presented, but nt at all cnvincing 3 = OK - N reasn t dubt that this is being addressed crrectly 4 = Clear evidence that this is being dne, and meets the intent f ISO = We can be prud t use this rganizatin as a benchmark fr this tpic Statement 1) The initial (r mst recent full recertificatin) audit duratin was apprpriate fr the size and cmplexity f the rganizatin (See IAF MD5) 2) The duratin and frequency f surveillance audits are apprpriate fr the size and cmplexity f the rganizatin (see Clause 5 f IAF MD5) 3) The scpe mentined n the rganizatin s certificate accurately describes its activities, and is nt misleading. Cnfidence level* Cmments and/r justificatins (required in case f level 1 r 5) IAF Table (adjusted fr cmplexity etc): Actual: Cmments: IAF Table (adjusted fr cmplexity etc): Actual: Cmments: Issued: 15 May 2012 IAF-ID

16 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Market Surveillance Visits t Certified Organizatins Annex 3 Page 16 f 20 Statement 4) All exclusins are adequately justified (if there are n exclusins, give Grade 4 and make a nte in cmments) 5) There is evidence f tp management s invlvement with and cmmitment t the implementatin f ISO ) Internal cmmunicatin is gd, and emplyees are aware f their rles in the QMS 7) The prcess apprach is clearly understd and implemented thrughut the rganizatin 8) The rganizatin is managing its QMS prcesses using a Plan-D-Check- Act type apprach (ISO 9001 Clause 4.1) 9) The quality plicy is apprpriate fr the rganizatin s situatin and culture 10) The rganizatin has established and deplyed meaningful bjectives at relevant functins and levels 11) The Quality Manual is a gd representatin f the way the rganizatin actually wrks 12) QMS dcumentatin is being used and is prperly cntrlled 13) The rganizatin has adequate resurces (cmpetent persnnel, equipment etc) t supprt its system 14) The wrk envirnment is apprpriate 15) Key prduct realizatin prcesses are identified and managed 16) Prcesses are being adequately mnitred and measured 17) Prduct nncnfrmities are identified and dealt with accrding t dcumented prcedures Cnfidence level* Cmments and/r justificatins (required in case f level 1 r 5) Issued: 15 May 2012 IAF-ID

17 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Market Surveillance Visits t Certified Organizatins Annex 3 Page 17 f 20 Statement 18) There is a fcus n identifying the CAUSE f prcess, prduct and system nncnfrmities, and n implementing effective crrective actin 19) Internal audits are being carried ut accrding t plan, and are effective 20) Management reviews are being carried ut accrding t plan, and are effective 21) The rganizatin has a fcus n PREVENTING nncnfrmities 22) Custmer feedback and custmer cmplaints handling mechanisms are apprpriate 23) The QMS is prviding cnfidence in the rganizatin s ability t cnsistently prvide prduct that meets custmer and applicable statutry and regulatry requirements 24) The rganizatin has a culture f cntinual imprvement f the effectiveness f its QMS 25) The certificatin prcess has been cnducted effectively by the certificatin bdy 26) OVERALL cnfidence in this rganizatin s implementatin f ISO 9001 Cnfidence level* Cmments and/r justificatins (required in case f level 1 r 5) Issued: 15 May 2012 IAF-ID

18 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Market Surveillance Visits t Certified Organizatins Annex 3 Page 18 f 20 Space fr Additinal Cmments Issued: 15 May 2012 IAF-ID

19 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Market Surveillance Visits t Certified Organizatins Annex 3 Page 19 f 20 Assessr: Date: Issued: 15 May 2012 IAF-ID

20 IAF ID 4:2012 Internatinal Accreditatin Frum, Inc. Page 20 f 20 Market Surveillance Visits t Certified Organizatins Further Infrmatin Fr further Infrmatin n this dcument r ther IAF dcuments, cntact any member f IAF r the IAF Secretary. Fr cntact details f members f IAF see - IAF Web Site - < IAF Secretary, P.O. Bx 1811, Chelsea, QC, Canada J9B 1A1 Telephne <secretary@iaf.nu> Issued: 15 May 2012 Applicatin Date: 15 May 2013 IAF ID 4:2012