Handling professional conduct complaints against doctors

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Handling professional conduct complaints against doctors"

Transcription

1 Handling prfessinal cnduct cmplaints against dctrs

2 Handling prfessinal cnduct cmplaints against dctrs Handling prfessinal cnduct cmplaints against dctrs Avant supprts: à a natinally cnsistent apprach t cmplaints handling, nt nly in terms f prcess but als in terms f utcmes à a respnsive, risk-based apprach t managing cmplaints against medical practitiners à effective, fair and transparent management f cmplaints including: apprpriate triaging f cmplaints, especially thse that are minr r vexatius use f transparent perfrmance indicatrs relating t timeliness in the management f cmplaints parity in timeframes s that practitiners are able t have sufficient and equivalent time t respnd t regulatrs requests the prvisin f relevant infrmatin thrughut the life cycle f a cmplaint, t allw the practitiner t respnd and stay infrmed access t apprpriate clinical input and peer review f cmplaints t prvide prfessinal and clinical guidance t infrm regulatry decisin-making the ability t enter int alternative dispute reslutin, where apprpriate. Intrductin Avant is Australia s leading medical defence rganisatin, representing mre than 64,000 health practitiners and students. Avant assists dctrs in respnding t patient cmplaints thrughut Australia. Dctrs can receive cmplaints abut their prfessinal cnduct frm many surces. As well as receiving cmplaints frm prfessinal regulating bdies, practitiners can receive cmplaints frm ther regulatrs, such as the Department f Human Services abut billing practices and frm privacy regulatrs abut privacy breaches. Althugh this paper fcusses primarily n cmplaints t medical regulatrs abut dctrs prfessinal cnduct, many f the principles utlined belw apply equally t cmplaints handled by ther regulatry authrities. With changing patient expectatins and the increasing recgnitin f the imprtant interests f the cnsumer in the regulatry prcess, there is a risk f the practitiner s vice being lst. It is imprtant t make sure that thse being regulated are nt frgtten in the prcess f ensuring patient and cnsumer expectatins are met. Fr a regulatry system t be effective it must have the cnfidence f the prfessin being regulated. If the prfessin des nt have cnfidence in the regulatr, it will struggle t accept the cnsequences f regulatin. This will encurage an adversarial apprach t regulatin, leading t increased csts and reduced regulatry efficiency. Avant believes that an effective regulatry scheme fr dctrs shuld be based n the fllwing principles: à there shuld be a transparent prcess fr patients t make cmplaints r raise cncerns. à the regulatr s pwers t prtect the public shuld nt be exercised at the expense f the rights f practitiners t a fair prcess. June

3 Handling prfessinal cnduct cmplaints against dctrs à allegatins shuld be investigated by a bdy with sufficient investigatry pwers, an understanding f the practice f medicine, and an understanding f the rle f a regulatr in prtecting the public. à the prcess shuld supprt the rights f dctrs t natural justice and prcedural fairness, including: t be given all relevant material under cnsideratin in a timely manner t have decisins made independently and bjectively, n the basis f relevant and cgent material The data n cmplaints The 2013/14 Australian Health Practitiner Regulatin Agency (AHPRA) annual reprt nted there was a 19% increase in cmplaints fr medical practitiners frm the previus year. It further reprted that: à 56% f all cmplaints received were fr dctrs, wh represent 16% f registered health practitiners à 4.9% f medical practitiners were subject t a cmplaint, which is the highest rate amngst registered health practitiners. t be given a sufficient pprtunity t be heard n matters affecting their ability t practise. Under the Health Practitiner Regulatin Natinal Law (Natinal Law), cmplaints abut the health, perfrmance r cnduct f a medical practitiner are called ntificatins. In this paper, cmplaint is used t refer t ntificatins under the Natinal Law as well as cmplaints t the Health Care Cmplaints Cmmissin (HCCC) in NSW and the Office f the Health Ombudsman in Queensland. Cmplaints received per year Calendar year Figure 1: Number f cmplaints fr registered medical practitiners June

4 Handling prfessinal cnduct cmplaints against dctrs Hw are cmplaints against dctrs handled in Australia? The Medical Bard f Australia (MBA) and AHPRA manage prfessinal cnduct cmplaints fr dctrs in Australia. Hwever, Queensland and NSW have their wn separate and different cmplaints handling prcesses fr practitiners based in these jurisdictins. In these states health cmplaints are managed by the NSW HCCC 2 and the Queensland Office f the Health Ombudsman 3 respectively. When a cmplaint is received by a cmplaints handling bdy it can prgress thrugh a number f stages. These include: à assessment à investigatin à use f the immediate actin pwer à health assessments à perfrmance assessments à actin after the cmpletin f assessments, investigatins, health r perfrmance assessments. There are key features that Avant believes a regulatry cmplaints system shuld have t further engender the cnfidence f medical practitiners and cnsumers alike. A cmplaints handling bdy shuld: à effectively triage cmplaints especially thse that are minr r vexatius à adhere t transparent perfrmance indicatrs relating t timeliness in the management f cmplaints à ensure that practitiners have sufficient and equivalent time t respnd t regulatrs requests à prvide relevant infrmatin thrughut the life cycle f a cmplaint, t allw the practitiner t respnd and stay infrmed à ensure that cmplaints are handled fairly, bjectively and efficiently, and in a transparent manner à access apprpriate clinical input and peer review f cmplaints t prvide prfessinal and clinical guidance t infrm regulatry decisin-making à enter int alternative dispute reslutin, where apprpriate. June

5 Handling prfessinal cnduct cmplaints against dctrs Hw can cmplaint prcesses be imprved? Avant supprts a respnsive, risk-based apprach t managing cmplaints. This requires regulatrs t take the least intrusive curse f actin that will prtect the public frm the risk f harm, and nly escalate t mre frmal enfrcement when minimallyinvasive strategies d nt (r will nt) wrk. Avant further believes that there shuld be a natinally cnsistent apprach t cmplaints handling, nt nly in terms f prcess but als utcmes. An absence f cnsistency has led t cnfusin and delays regarding the rle f AHPRA, the MBA and statebased health cmplaints entities. Avant has further fund that management f cmplaints can at times be characterised by a lack f cmmunicatin, transparency and an inefficient use f investigative resurces. 4 Avant believes that there shuld be a statutry requirement that all relevant infrmatin cncerning a cmplaint be prvided t practitiners. Prvisin f all relevant infrmatin t dctrs at an early stage will greatly assist in speeding up the reslutin f matters and avid regulatrs and practitiners entering int prtracted debates abut prcedural fairness. Current regulatry prcesses have the ptential t adversely affect the mental, physical and financial health f medical practitiners. Avant believes that there shuld be greater acknwledgment by regulatrs f the impact f regulatry prcesses n dctrs health and wellbeing. Fr mre infrmatin, see Avant s psitin paper The impact f claims and cmplaints n dctrs health and wellbeing. [ The decisin t restrict practice The state and territry bards have the respnsibility f identifying matters where the evidence supprts the use f the immediate actin pwer. This pwer allws regulatrs t suspend the registratin f a practitiner if there is a serius risk t public safety. Avant cnsiders that use f emergency pwers ( immediate actin ) t restrict a practitiner s ability t practise shuld be prprtinate with the risk t be averted. T ensure this pwer is used fairly, legislative prvisins shuld be in place t allw a right f review fr any decisin t restrict a practitiner s practice withut the need t ldge an appeal in a tribunal. In Queensland, the Health Ombudsman can take immediate actin and restrict a practitiner s ability t practise withut reference f a cmplaint t a suitably qualified and experienced practitiner 5. The Health Ombudsman can use this pwer withut giving a practitiner the right t make a submissin abut whether the prpsed actin shuld be taken, r whether sme ther actin can be taken which prvides an apprpriate level f prtectin fr the public. In Avant s view, use f immediate actin pwer in this manner diminishes a practitiner s right t natural justice and cnfidence in the regulatry system. June

6 Handling prfessinal cnduct cmplaints against dctrs Avant s psitin Avant supprts: à a natinally cnsistent apprach t cmplaints handling, nt nly in terms f prcess but als in terms f utcmes à a respnsive, risk-based apprach t managing cmplaints against medical practitiners à effective, fair and transparent management f cmplaints including: A apprpriate triaging f cmplaints, especially thse that are minr r vexatius use f transparent perfrmance indicatrs relating t timeliness in the management f cmplaints parity in timeframes s that practitiners are able t have sufficient and equivalent time t respnd t regulatrs requests the prvisin f relevant infrmatin thrughut the life cycle f a cmplaint, t allw the practitiner t respnd and stay infrmed access t apprpriate clinical input and peer review f cmplaints t prvide prfessinal and clinical guidance t infrm regulatry decisin-making the ability t enter int alternative dispute reslutin where apprpriate. Key submissins à Avant s submissin t the Review f the Natinal Registratin and Accreditatin Scheme [ à Avant s submissins t the Queensland Health and Cmmunity Services with respect t the Health Ombudsman Bill 2013 [ à Avant s submissins t the Queensland Minister fr Health with respect t the review int the Perfrmance f the QBMBA, MBA and AHPRA [ à Avant s submissins t the Victrian Legal and Scial Issues Cmmittee Inquiry int the Perfrmance f AHPRA. [ 1 AHPRA Annual reprt , Australian Health Practitiner Regulatin Agency, Melburne 2 Health Care Cmplaints Act 1993 (NSW). 3 Health Ombudsman Act 2013 (QLD). 4 Avant s submissin t the Review f the Natinal Registratin and Accreditatin Scheme fr Health Practitiners. 5 Health Ombudsman Act 2013 (QLD) s58. June

Personal Data Security Breach Management Policy

Personal Data Security Breach Management Policy Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

Public consultation paper

Public consultation paper Public cnsultatin paper Nvember 2012 Public cnsultatin n guidelines fr prfessinal indemnity insurance arrangements fr nurses and nurse practitiners. Please prvide feedback by email t: nmbafeedback@ahpra.gv.au

More information

Data Protection: Regulating Cyber Security. Jonathan Bamford Head of Strategic Liaison

Data Protection: Regulating Cyber Security. Jonathan Bamford Head of Strategic Liaison Data Prtectin: Regulating Cyber Security Jnathan Bamfrd Head f Strategic Liaisn Hw des DP regulatin affect cyber security? Data Prtectin Act 1998: apprpriate security Privacy and Electrnic Cmmunicatin

More information

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew

More information

Legal Services Act: New forms of practice and regulation

Legal Services Act: New forms of practice and regulation Legal Services Act: New frms f practice and regulatin Cnsultatin paper 16 Better regulatin: A new apprach t regulating legal services firms and slicitrs 6/1/2009 Page 1 f 12 www.sra.rg.uk Cntents Intrductin...3

More information

Professional indemnity insurance arrangements for enrolled nurses, registered nurses and nurse practitioners

Professional indemnity insurance arrangements for enrolled nurses, registered nurses and nurse practitioners Guideline August 2013 Prfessinal indemnity insurance arrangements fr enrlled nurses, registered nurses and nurse practitiners Intrductin This guideline has been develped by the Nursing and Midwifery Bard

More information

Statutory performance indicators. Direction 2014 and Guidance

Statutory performance indicators. Direction 2014 and Guidance Statutry perfrmance indicatrs Directin 2014 and Guidance Prepared by Audit Sctland January 2015 The Accunts Cmmissin The Accunts Cmmissin is the public spending watchdg fr lcal gvernment. We hld cuncils

More information

Stafford and Surrounds Clinical Commissioning Group 360 Stakeholder Survey summary report

Stafford and Surrounds Clinical Commissioning Group 360 Stakeholder Survey summary report Staffrd and Surrunds Clinical Cmmissining Grup 360 Stakehlder Survey summary reprt 1. Intrductin t stakehlder relatins fr Staffrd and Surrunds CCG Staffrd and Surrunds has a large number f relatinships

More information

Environment Protection Authority

Environment Protection Authority Envirnment Prtectin Authrity EPA Cmplaints Management Plicy Intrductin This plicy sets ut the purpse, principles and prcess fr hw custmer feedback, including cmplaints, will be managed in the EPA t imprve

More information

Draft for consultation

Draft for consultation Draft fr cnsultatin Draft Cde f Practice n discipline and grievance May 2008 Further infrmatin is available frm www.acas.rg.uk CONSULTATION ON REVISED ACAS CODE OF PRACTICE ON DISCIPLINE AND GRIEVANCE

More information

RATIONALE TERMS OF REFERENCE FOR THE QUALITY COMMITTEE UNDER THE EXCELLENT CARE FOR ALL ACT. Authority

RATIONALE TERMS OF REFERENCE FOR THE QUALITY COMMITTEE UNDER THE EXCELLENT CARE FOR ALL ACT. Authority RATIONALE With the intrductin f the Excellent Care fr All Act, hspital bards must nw have a quality cmmittee that reprts t the bard. The template prvides sample terms f references fr rganizatins t adapt

More information

Business Plan 2014-15

Business Plan 2014-15 Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints

More information

Key Steps for Organizations in Responding to Privacy Breaches

Key Steps for Organizations in Responding to Privacy Breaches Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins

More information

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins

More information

Malpractice and Maladministration Policy

Malpractice and Maladministration Policy TR340 Malpractice and Maladministratin Plicy This plicy aims t: Define malpractice and maladministratin in the cntext f CIM/CAM studying members, Accredited study centres (ASCs), examinatin centres, invigilatrs

More information

Daventry District Council Corporate Debt Policy. April 6 th 2014

Daventry District Council Corporate Debt Policy. April 6 th 2014 Daventry District Cuncil Crprate Debt Plicy April 6 th 2014 Reprt Reference: SG.160212/9 Page 53 Intrductin The key aim f this plicy is t ensure a prfessinal, cnsistent and timely apprach t the recvery

More information

Risk Management Policy AGL Energy Limited

Risk Management Policy AGL Energy Limited Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...

More information

Framework Agreement between the Department of Health and Public Health England. Annex C: Public-Facing Communications

Framework Agreement between the Department of Health and Public Health England. Annex C: Public-Facing Communications Framewrk Agreement between the Department f Health and Public Health England Annex C: Public-Facing Cmmunicatins Framewrk Agreement between the Department f Health and Public Health England: Annex C Annex

More information

CROPREDY SURGERY Dr J Wright & Dr B Tucker

CROPREDY SURGERY Dr J Wright & Dr B Tucker CROPREDY SURGERY Dr J Wright & Dr B Tucker POLICY - COMPLAINTS Intrductin The bjectives f the cmplaints plicy are as fllws. Any cmplaint is dealt with in an effective and timely manner The cmplainant is

More information

Small Business, Enterprise and Employment Bill: Insolvency fact sheets Contents

Small Business, Enterprise and Employment Bill: Insolvency fact sheets Contents 1 Small Business, Enterprise and Emplyment Bill: Inslvency fact sheets Cntents Directr Disqualificatin and Inslvency General Aims... 2 Administratin: sales t cnnected persns (prepack administratins)...

More information

Commission for Ethical Standards in Public Life in Scotland

Commission for Ethical Standards in Public Life in Scotland Cmmissin fr Ethical Standards in Public Life in Sctland REPORT TO PARLIAMENT Laid befre the Scttish Parliament by the Public Appintments Cmmissiner fr Sctland in pursuance f Sectin 2(8) a f the Public

More information

General Records Authority 33. Accredited Training

General Records Authority 33. Accredited Training General Recrds Authrity 33 2012/00579704 Accredited Training February 2013 This is an accurate reprductin f the authrised recrds authrity cntent, created fr accessibility purpses CONTENTS INTRODUCTION

More information

Junior Medical Officer. Supervision Guideline SAMPLE ONLY

Junior Medical Officer. Supervision Guideline SAMPLE ONLY Junir Medical Officer Supervisin Guideline SAMPLE ONLY Versin 1.0 February 2011 The Junir Dctr Supervisin Guideline has been develped by SA IMET t prvide facilities with a plicy guideline. Facilities may

More information

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT (Effective fr audits f financial statements fr perids beginning n r

More information

Financial advisory and taxation services in Australia

Financial advisory and taxation services in Australia Financial advisry and taxatin services in Australia CPA Australia The Institute f Chartered Accuntants in Australia The Natinal Institute f Accuntants Intrductin: Access t financial and tax advice Cnsumers

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

Advertising Personal Injury Services on the Internet

Advertising Personal Injury Services on the Internet Regulatry Guide 4 Advertising Persnal Injury Services n the Internet Versin 5, 5 September 2014 Level 30 400 Gerge Street, Brisbane Qld 4000 PO Bx 10310 Brisbane, Adelaide Street Qld 4000 T (07) 3406 7737

More information

Data Protection Act Data security breach management

Data Protection Act Data security breach management Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing

More information

Spectacle Theatre Ltd volunteering policy. Introduction. Introduction

Spectacle Theatre Ltd volunteering policy. Introduction. Introduction Spectacle Theatre Ltd vlunteering plicy Intrductin Intrductin This plicy sets ut the brad principles fr vluntary invlvement in Spectacle Theatre Ltd. It is f relevance t all within the rganisatin, including

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

Financial Accountability Handbook

Financial Accountability Handbook Financial Accuntability Handbk >> Vlume 5 Reprting Systems Infrmatin Sheet 5.2 Preparatin f Financial Statements Intrductin The Financial Accuntability Act 2009 (the Act) and the Financial and Perfrmance

More information

Avoiding the pitfalls of unfair dismissals. Michele O Neill and Vikki Sultana LGNSW Industrial Team

Avoiding the pitfalls of unfair dismissals. Michele O Neill and Vikki Sultana LGNSW Industrial Team Aviding the pitfalls f unfair dismissals Michele O Neill and Vikki Sultana LGNSW Industrial Team Presentatin Plan 1. What is unfair dismissal? Industrial Relatins Act 1996 (NSW) (the Act) Case law 2. Best

More information

Recognition of Prior Learning (RPL) Policy Academic Year

Recognition of Prior Learning (RPL) Policy Academic Year Recgnitin f Prir Learning (RPL) Plicy Academic Year 2016-17 Authr: Name: J Kelly Jb Title: Directr f Quality, Supprt and HE Date plicy reviewed. 12/09/16 Date plicy t be reviewed 30/08/17 Impact assessed

More information

Corporate Standards for data quality and the collation of data for external presentation

Corporate Standards for data quality and the collation of data for external presentation The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published

More information

7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK

7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK 7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK A Resurce Fr Supprt Emplyees Cpyright 2014, Fairfax Cunty Public Schls http://www.fcps.edu/hr/epd/evaluatins/supprt.shtml

More information

Process for Responding to Privacy Breaches

Process for Responding to Privacy Breaches Prcess fr Respnding t Privacy Breaches 1. Purpse 1.1 This dcument sets ut the steps that ministries must fllw when respnding t a privacy breach. It must be read in cnjunctin with the Infrmatin Incident

More information

australian nursing federation

australian nursing federation australian nursing federatin Submissin t the public cnsultatin n the Nursing and Midwifery Bard f Australia draft Guidelines fr prfessinal indemnity insurance arrangements fr nurses and nurse practitiners

More information

Briefing 4 Inquests and the disclosure of information to the coroner

Briefing 4 Inquests and the disclosure of information to the coroner briefing February 2013 The Francis Reprt Briefing 4 Inquests and the disclsure f infrmatin t the crner Key chapters Key recmmendatins 2, 11, 14, 22 274, 45, 273, 282, 283, 17 There is a requirement nt

More information

Software Quality Assurance

Software Quality Assurance Sftware Quality Assurance Is it the same as Testing? Teji Chpra, Senir Test Cnsultant Planit Sftware Testing Abstract This paper attempts t dispel sme cmmn miscnceptins regarding the rles f Testing and

More information

Succession management in the Queensland Public Service

Succession management in the Queensland Public Service Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply

More information

Community & Public Health Advisory Committee. Healthy Eating Healthy Action: Oranga Kai Oranga Pumau (HEHA) Ministry Approved Plan (MAP) for 07-08

Community & Public Health Advisory Committee. Healthy Eating Healthy Action: Oranga Kai Oranga Pumau (HEHA) Ministry Approved Plan (MAP) for 07-08 T: Thrugh: Cmmunity & Public Health Advisry Cmmittee Margt Mains Date: 11 June 2007 Subject: Healthy Eating Healthy Actin: Oranga Kai Oranga Pumau (HEHA) Ministry Apprved Plan (MAP) fr 07-08 1. PURPOSE

More information

RIVERSIDE SCHOOL. Equal Opportunities Policy

RIVERSIDE SCHOOL. Equal Opportunities Policy RIVERSIDE SCHOOL Equal Opprtunities Plicy APPROVED BY GOVERNORS RESPONSIBLE PERSON HEADTEACHER - 1 - 1) Statement f plicy In accrdance with ur missin statement, we pledge t respect the equal human rights

More information

Heythrop College Disciplinary Procedure for Support Staff

Heythrop College Disciplinary Procedure for Support Staff Heythrp Cllege Disciplinary Prcedure fr Supprt Staff Intrductin 1. This prcedural dcument des nt apply t thse academic-related staff wh are mentined in the Cllege s Ordinance, namely the Librarian and

More information

FINANCIAL SERVICES FLASH REPORT

FINANCIAL SERVICES FLASH REPORT FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent

More information

Human Resources Policy pol-020

Human Resources Policy pol-020 Human Resurces Plicy pl-020 Versin: 2.00 Last amendment: Jul 2014 Next Review: Jul 2017 Apprved By: Cuncil Date: 04 May 2005 Cntact Officer: Directr, Office f Human Resurce Services INTRODUCTION The University

More information

Gravesham Borough Council

Gravesham Borough Council Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager

More information

0820.02 Workers Disability Compensation Claims Procedures Issued: January 1, 1994 Revised: March 29, 2012

0820.02 Workers Disability Compensation Claims Procedures Issued: January 1, 1994 Revised: March 29, 2012 State f Michigan Administrative Guide t State Gvernment 0820.02 Wrkers Disability Cmpensatin Claims Prcedures Issued: January 1, 1994 Revised: March 29, 2012 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY:

More information

SUPPORTING ECONOMIC GROWTH AND BUILDING ECONOMIC RESILIENCE RECOMMENDATIONS FOR THE G-20 LEADERS SUMMIT NOVEMBER 15-16, 2014

SUPPORTING ECONOMIC GROWTH AND BUILDING ECONOMIC RESILIENCE RECOMMENDATIONS FOR THE G-20 LEADERS SUMMIT NOVEMBER 15-16, 2014 Octber 8, 2014 Dr. Heather Smith Deputy Secretary, G20 Sherpa C/ G20 Taskfrce Department f the Prime Minister and Cabinet PO Bx 6500 CANBERRA ACT 2600 AUSTRALIA By e-mail: Heather.Smith@pmc.gv.au SUPPORTING

More information

What are the qualifications for teachers and paraprofessionals who are hired to work in a preschool program?

What are the qualifications for teachers and paraprofessionals who are hired to work in a preschool program? FAQ n Indiana Title I Preschls Qualificatins What are the qualificatins fr teachers and paraprfessinals wh are hired t wrk in a preschl prgram? Preschl teachers and assistants are expected t meet the highest

More information

FINANCE SCRUTINY SUB-COMMITTEE

FINANCE SCRUTINY SUB-COMMITTEE REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member

More information

The National Cyber Security Policy

The National Cyber Security Policy The Natinal Cyber Security Plicy Ministry f Science, Technlgy and Innvatin f Malaysia (MOSTI) The Natinal Cyber Security Plicy Page 1 f 7 The Natinal Cyber Security Plicy Executive Summary Malaysia s jurney

More information

Trustee Corporations Association of Australia

Trustee Corporations Association of Australia Submissi~rn N. Date Received LA-cA Trustee Crpratins Assciatin f Australia Submissin t Huse f Representatives Legal and Cnstitutinal Affairs Cmmittee Inquiry int Older Peple and the Law Nvember 2006 Older

More information

Newborn Blood Spot Failsafe Solution (NBSFS) Operational Level Agreements. Part B: Child Health Record Department (CHRD) Users

Newborn Blood Spot Failsafe Solution (NBSFS) Operational Level Agreements. Part B: Child Health Record Department (CHRD) Users Newbrn Bld Spt Newbrn Bld Spt Failsafe Slutin (NBSFS) Operatinal Level Agreements Part B: Child Health Recrd Department (CHRD) Users Versin 1.2 / May 2015 Uncntrlled when printed. T ensure yu have the

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

Human Research Protection Program Investigating Reports of Research Non-compliance at MMC

Human Research Protection Program Investigating Reports of Research Non-compliance at MMC Human Research Prtectin Prgram Investigating Reprts f Research Nn-cmpliance at MMC SOP- I.5.D, II.2.F, II.2.G A-II.2.F, II.2.G 1. POLICY 1.1 Definitins 1.1.1 Nn-cmpliance Failure n the part f a PI r any

More information

Primarily Norwich. Board of Trustees (Executive Committee)

Primarily Norwich. Board of Trustees (Executive Committee) Trustee Break Remuneratin Lcatin The rle f Trustee is nt accmpanied by any financial remuneratin, althugh expenses fr travel may be claimed. Primarily Nrwich Time cmmitment A minimum f 4 Bard meetings

More information

Our ref: Accident Compensation / Tort Law Committee 22 March 2013. OPERATION OF QUEENSLAND S WORKERS COMPENSATION SCHEME Additional Submission

Our ref: Accident Compensation / Tort Law Committee 22 March 2013. OPERATION OF QUEENSLAND S WORKERS COMPENSATION SCHEME Additional Submission Our ref: Accident Cmpensatin / Trt Law Cmmittee 22 March 2013 The Research Directr Finance and Administratin Cmmittee Parliament Huse Gerge Street BRISBANE QLD 4000 Dear Research Directr By email: fac@parliament.qld.gv.au

More information

Environmental, Health & Safety Management System (EHSMS) Training, Awareness and Competency Procedure Revision Number: 7

Environmental, Health & Safety Management System (EHSMS) Training, Awareness and Competency Procedure Revision Number: 7 Envirnmental, Health & Safety Management System (EHSMS) Dcument Number: 00122 Issue Date: 05/07/2014 Training, Awareness and Cmpetency Prcedure Revisin Number: 7 Prepared By: Stalcup, Bryce Apprved By:

More information

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015 POSITION: Palliative Care Registered Nurse Divisin 1 REPORTS TO: LOCATED: Crdinatr Nursing Services Nichlsn Street, Fitzry Nrth DATE: December 2015 ORGANISATIONAL ENVIRONMENT Melburne City Missin (MCM)

More information

Occupational Therapy Working Group: Service Delivery review and Fee Review

Occupational Therapy Working Group: Service Delivery review and Fee Review Occupatinal Therapy Australia Victria Divisin Terms f Reference submissin Occupatinal Therapy Wrking Grup: Service Delivery review and Fee Review HDSG (TAC and VWA) July 2014 Occupatinal Therapy Australia

More information

Strategic Plan 2015 2018

Strategic Plan 2015 2018 The Illinis Chapter f the Natinal Schl Public Relatins Assciatin Strategic Plan 2015 2018 Missin Statement The missin f the Illinis Chapter f the Natinal Schl Public Relatins Assciatin (INSPRA) is t prvide

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

Equal Pay Audit 2014 Summary

Equal Pay Audit 2014 Summary Equal Pay Audit 2014 Summary Abut the dcument The fllwing summary is an abridged versin f Ofcm s equal pay audit 2014. In the full versin f the reprt we set ut ur key findings, cmment n any issues arising

More information

The chief executive officer and the chief finance officer are ex-officio members of the board.

The chief executive officer and the chief finance officer are ex-officio members of the board. DATATEC LIMITED BOARD CHARTER / TERMS OF REFERENCE 1. CONSTITUTION The primary bjective f the Cmpany s Bard Charter is t set ut the rle and respnsibilities f the Bard f Directrs ( the Bard ) as well as

More information

MA Social Work. When does it start? The next intake is September 2014. How long is the course? Two years (full-time)

MA Social Work. When does it start? The next intake is September 2014. How long is the course? Two years (full-time) MA Scial Wrk Des successful cmpletin f the curse result in a scial wrk qualificatin recgnised by Health and Care Prfessins Cuncil (HCPC)? Yes. It is imprtant t pint ut that successful cmpletin f the award

More information

Moderation and validation of assessment (Higher Education) - RMIT Vietnam. Moderation and Validation of Assessment

Moderation and validation of assessment (Higher Education) - RMIT Vietnam. Moderation and Validation of Assessment PROCEDURE Operatinal Respnsibility Related Plicy Mderatin and validatin f assessment (Higher Educatin) - RMIT Schls Mderatin and Validatin f Assessment PROCEDURE STATEMENT Supprting the implementatin f

More information

7/25/2014 FAIRFAX COUNTY PUBLIC SCHOOLS

7/25/2014 FAIRFAX COUNTY PUBLIC SCHOOLS 7/25/2014 FAIRFAX COUNTY PUBLIC SCHOOLS INSTRUCTIONAL ASSISTANT PERFORMANCE ASSESSMENT HANDBOOK A Resurce fr All Instructinal Assistants Cpyright 2014, Fairfax Cunty Public Schls http://www.fcps.edu/hr/epd/evaluatins/ia.shtml

More information

Kaiser Permanente Goal Setting Overview and Template

Kaiser Permanente Goal Setting Overview and Template Kaiser Permanente Gal Setting Overview and Template Gal Setting Overview Each and every emplyee, manager, physician, and leader plays a crucial rle in helping Kaiser Permanente t achieve its gals. This

More information

Adventist Risk Management, Inc.

Adventist Risk Management, Inc. COURSE # 6 PROTECTING CHILDREN FROM ABUSE Establishing a Safe and Caring Ministry fr Children (Presenter s Ntes) Adventist Risk Management, Inc. The risk management service f the Seventh-day Adventist

More information

Parent complaints policy (interim) Resolving parent issues and concerns

Parent complaints policy (interim) Resolving parent issues and concerns Parent cmplaints plicy (interim) Reslving parent issues and cncerns Published by the Cmmunicatins Divisin fr the Perfrmance Divisin Reginal Services Grup Department f Educatin and Training Melburne September

More information

Principles of Engagement with Universities providing accredited Actuarial Science programmes

Principles of Engagement with Universities providing accredited Actuarial Science programmes The Actuarial Prfessin Principles f Engagement with Universities prviding accredited Actuarial Science prgrammes 1. What is an accredited actuarial science prgramme? Accreditatin f university prgrammes

More information

School Psychology Program: Fitness to Practice Policy

School Psychology Program: Fitness to Practice Policy Schl Psychlgy Prgram: Fitness t Practice Plicy This Fitness t Practice Plicy applies t all students upn enrllment in the Schl Psychlgy Prgram, and remains in effect until cmpletin f the Prgram. It is imprtant

More information

FHWA Compliance Assessment Program (CAP) Guidance

FHWA Compliance Assessment Program (CAP) Guidance See 2015 updates at http://www.fhwa.dt.gv/federalaid/stewardship/feb2015update.cfm FHWA Cmpliance Assessment Prgram (CAP) Guidance Backgrund ed ed The gal f risk-based prject stewardship and versight is

More information

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend

More information

Appendix H. Annual Risk Assessment and Audit Plan 2013/14

Appendix H. Annual Risk Assessment and Audit Plan 2013/14 Annual Risk Assessment and Audit Plan 2013/14 Internal Audit Department September 25, 2013 Table f Cntents Intrductin.. 3 Risk Assessment Prcess... 4 Page 2 Intrductin Each year, the Internal Audit Department

More information

Attendance Policy 2016

Attendance Policy 2016 Attendance Plicy 2016 Date f Plicy: March 2016 Date f Review: March 2016 Aims and Targets The Gverning bdy f New Hall Primary and Children s Centre places a high pririty n achieving standards and feel

More information

An employer s Guide to engaging an occupational health physician

An employer s Guide to engaging an occupational health physician An emplyer s Guide t engaging an ccupatinal health physician When and why d emplyers need the services f ccupatinal physicians? Being in business invlves risk. Business pprtunities are inherently uncertain

More information

Regulation 5: Fit and proper persons: directors. and. Regulation 20: Duty of candour

Regulation 5: Fit and proper persons: directors. and. Regulation 20: Duty of candour Regulatin 5: Fit and prper persns: directrs and Regulatin 20: Duty f candur Guidance fr NHS bdies Nvember 2014 The Care Quality Cmmissin is the independent regulatr f health and adult scial care in England

More information

Major capital investment in councils. Good practice checklist for project managers

Major capital investment in councils. Good practice checklist for project managers Majr capital investment in cuncils checklist fr prject managers Prepared by Audit Sctland March 2013 b The Accunts Cmmissin The Accunts Cmmissin is a statutry, independent bdy which, thrugh the audit prcess,

More information

Serious Information Governance Incident Policy

Serious Information Governance Incident Policy Serius Infrmatin Gvernance Incident Plicy UNIQUE REF NUMBER: AC/IG/019/V1.2 DOCUMENT STATUS: Apprved by Audit Cmmittee 19 June 2013 DATE ISSUED: June 2013 DATE TO BE REVIEWED: June 2014 1 P age AMENDMENT

More information

Annex 01 Recommendation #1: Establishing an Empowered Community for Enforcing Community Power

Annex 01 Recommendation #1: Establishing an Empowered Community for Enforcing Community Power Annex 01 - Recmmendatin #1 Annex 01 Recmmendatin #1: Establishing an Empwered Cmmunity fr Enfrcing Cmmunity Pwer 1. Summary Under Califrnia law and the current Bylaws f the Internet Crpratin fr Assigned

More information

Change Management Process For [Project Name]

Change Management Process For [Project Name] Management Prcess Fr [Prject Name] i 1 Intrductin The is fllwed during the Executin phase f the Prject Management Life Cycle, nce the prject has been frmally defined and planned. 1.1 What is a Management

More information

Consultation Paper CP 1/06. Invitation to Comment on the Matter of Legal Protection of the Term Accountant

Consultation Paper CP 1/06. Invitation to Comment on the Matter of Legal Protection of the Term Accountant Cnsultatin Paper CP 1/06 Invitatin t Cmment n the Matter f Legal Prtectin f the Term Accuntant 1 Cnsultatin Paper CP 1/06 Invitatin t Cmment n the Matter f Legal Prtectin f the Term Accuntant Table f Cntents

More information

Delaware Performance Appraisal System

Delaware Performance Appraisal System Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated

More information

AUDIT AND RISK COMMITTEE TERMS OF REFERENCE

AUDIT AND RISK COMMITTEE TERMS OF REFERENCE AUDIT AND RISK COMMITTEE TERMS OF REFERENCE 1. TITLE OF COMMITTEE Audit and Risk Cmmittee 2. ESTABLISHMENT The Audit and Risk Cmmittee is established under Part 3 Sectin 19(1) f the Charles Darwin University

More information

Financial Accountability Handbook

Financial Accountability Handbook Financial Accuntability Handbk >> Vlume 4 Mnitring/assessment Infrmatin Sheet 4.2 Statement by Chief Finance Officer Intrductin Accuntable fficers and statutry bdies are respnsible fr the efficient, effective

More information

Charlotte-Mecklenburg Schools Elementary School Grading Procedures Plan

Charlotte-Mecklenburg Schools Elementary School Grading Procedures Plan Charltte-Mecklenburg Schls Elementary Schl Grading Prcedures Plan CMS Visin Charltte-Mecklenburg Schls prvides all students the best educatin available anywhere, preparing every child t lead a rich and

More information

Secretariat of the Joint Forum Bank for International Settlements CH-4002 Basel, Switzerland. Dear Secretariat of the Joint Forum,

Secretariat of the Joint Forum Bank for International Settlements CH-4002 Basel, Switzerland. Dear Secretariat of the Joint Forum, Secretariat f the Jint Frum Bank fr Internatinal Settlements CH-4002 Basel, Switzerland Dear Secretariat f the Jint Frum, The Glbal Federatin f Insurance Assciatins (GFIA), thrugh its 35 member assciatins,

More information

Developed and implemented a new Organizational Design for a major Government Department in Abu Dhabi

Developed and implemented a new Organizational Design for a major Government Department in Abu Dhabi Adiv Cnsulting is a leading Management Cnsulting firm based in the GCC, specialising in the area f Strategic Human Resurce (HR) management and Organizatin Design. Adiv was funded n the principle f delivering

More information

LASTING POWER OF ATTORNEY EXPLANATORY LEAFLET

LASTING POWER OF ATTORNEY EXPLANATORY LEAFLET LASTING POWER OF ATTORNEY EXPLANATORY LEAFLET A Pwer f Attrney is a legal dcument where a persn gives anther persn r persns (the Attrney) authrity t make certain decisins n his r her behalf. A Lasting

More information

POSITION DESCRIPTION: COUNSELLOR. The Counsellor will provide a service that is non judgemental, feminist, supportive and responsive.

POSITION DESCRIPTION: COUNSELLOR. The Counsellor will provide a service that is non judgemental, feminist, supportive and responsive. POSITION DESCRIPTION: COUNSELLOR PURPOSE OF THE POSITION The Cunsellr will prvide a service that is nn judgemental, feminist, supprtive and respnsive. There are a number f Cunsellr rles within the rganisatin:

More information

KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY

KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY Bard f Directrs Meeting Reprt Subject: Gvernance Framewrk Date: 30 th Octber 2014 Authr: KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY Lead Directr: KERRY ROGERS BACKGROUND A Bard s prpsed

More information

To: Ms. Connie Kendig Sponsored Programs & Grants Manager Internet Society Email: projects@isoc.org. Date: April 2011

To: Ms. Connie Kendig Sponsored Programs & Grants Manager Internet Society Email: projects@isoc.org. Date: April 2011 T: Ms. Cnnie Kendig Spnsred Prgrams & Grants Manager Internet Sciety Email: prjects@isc.rg Date: April 2011 Reprt: Wmen and Cybercrime: the dark side f ICTs Brief verview f the prject: While ICTs have

More information

Policy on Learning and Embedding Lessons Arising from Incidents, Claims and Complaints

Policy on Learning and Embedding Lessons Arising from Incidents, Claims and Complaints Lead Executive Click here t enter text. Plicy n Learning and Embedding Lessns Arising frm Incidents, Claims and Cmplaints Versin Number: V 1 Name f riginatr/authr: Risk Manager 0161 882 1117 Name f respnsible

More information

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021 Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada

More information

Performance Framework

Performance Framework Perfrmance Framewrk 2015-16 SA Health Fr Official Use Only I1-A1 Cntents 1. Overview 3 2. Purpse and Scpe f Framewrk 3 2.1. Attributes f the Framewrk 4 3. Perfrmance Requirements 4 3.1. Key Perfrmance

More information

A CURRICULUM POLICY FOR ENGLISH

A CURRICULUM POLICY FOR ENGLISH A CURRICULUM POLICY FOR ENGLISH This schl plicy reflects the cnsensus f pinin f the whle teaching and supprt staff and has the full agreement f the gverning bdy. This plicy reflects the philsphy f the

More information

briefing Hard Truths what you need to know 3. Effective complaints handling January 2014 Introduction

briefing Hard Truths what you need to know 3. Effective complaints handling January 2014 Introduction briefing January 2014 Hard Truths what yu need t knw 3. Effective cmplaints handling Key pints N majr changes t prcess but general themes f increased penness and scrutiny Cmplaints and cmplaints handling

More information