JOB APPLICATION PACK. Job title: Responsive Repairs Manager. Department: Responsive Repairs. Location: Sydenham, London SE26

Transcription

1 JOB APPLICATION PACK Job title: Responsive Repairs Manager Department: Responsive Repairs Location: Sydenham, London S26 1

2 Dear Candidate, Thank you for your interest in working for Hexagon Housing Association. If you require a copy of this document in an alternative format please contact us on the details below. As a provider of high quality housing and care services, we believe it is important to recruit talented individuals who share our vision to be the provider of choice. We know that attracting and keeping the best people is the most effective way to build a successful business, so we are committed to investing in you and your future, offering a competitive remuneration package and providing extensive learning and development opportunities throughout your career. This pack gives background information on Hexagon and the role you are applying for. Please make sure your application reaches us by Sunday 15 th March You will be contacted within ten working days of the closing date if you have been shortlisted. If we do not contact you, then please assume that you have been unsuccessful on this occasion. Good luck! Hexagon Human Resources Tel: mail: recruitment@hexagon.org.uk Web: 2

3 Contents About Hexagon... 4 Why work for us?...6 Job advert...7 Job description...8 Person Specification.10 Information Sheet.12 Terms & Conditions quality & Diversity and Recruitment of x-offenders Guidance Notes 15 3

4 About Hexagon Hexagon is an innovative and responsive Housing Association working in partnership with a range of local authorities to meet housing and care needs across South ast London. With a turnover of 25.78m and 154 staff, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation, we are concerned with people, their homes and communities. We make good quality, affordable housing and services available to people in South ast London, and work to extend opportunities and improve the neighbourhoods they live in. With over 3,800 homes for rent we offer more housing choices in areas of high demand. We are building new homes and taking part in major regeneration initiatives in London. More than 300 vulnerable people use our specialist housing and one-to-one care and support services. Like all housing associations, Hexagon is a not-for-profit organisation and is regulated by the Homes and Communities Agency (HCA). Hexagon's driving aim is: 'To meet housing, care, and support needs in South London and North Kent, and assist with economic and social regeneration'. Our values include: We foster equality of opportunity and embrace diversity in everything we do. We are committed to ensuring affordability of all our homes and services. We strive to be open and accountable to our customers and partners. We place the interests of our residents and service-users at the heart of what we do. We value our staff and are committed to them achieving their potential. Only by having a clear and understandable mission statement and values, can we measure our own success and progress. Our mission & values statements allow our customers to know what they can expect from Hexagon. 4

5 Our Corporate Objectives are: To continually improve the quality and range of our affordable homes and services through innovation and best practice. To be cost effective, efficient and competitive. To be amongst the best in the provision of housing, care, support and related services. To be financially secure. To develop, motivate, and retain staff. To be socially responsible in the way we run our business, and in particular, to focus our efforts on promoting environmental sustainability. 5

6 Working for Hexagon We pride ourselves on providing a working environment which allows people to enjoy what they do, develop their skills and fulfil their potential. We are accredited by Investors in People with Silver status, demonstrating our commitment to the development of our staff. We offer excellent conditions of employment, and training programmes. Our generous range of benefits includes: Core Benefits Competitive salaries within the sector Pension scheme Career break scheme Free eye tests Free confidential counselling services Work life balance Generous annual leave entitlement Flexi-time/TOIL Maternity and paternity leave Adoption Leave Carers Leave Child care vouchers Other Benefits Salary Sacrifice Gym Membership Scheme Salary Sacrifice Car Leasing Scheme Rewarding our staff A comprehensive corporate training and development plan Fully comprehensive induction and training for all employees Staff xcellence Awards Social vents 6

7 Job Advert We are a progressive Housing Association based in South ast London with 4000 properties who are seeking a motivated and customer centric Responsive Repairs Manager. We provide well maintained homes to our customers at rents which are affordable to them, demonstrating care and concern about our customers along the way. Responsive Repairs Manager Starting Salary 44k - 49k plus ssential Car User Allowance 1,239 p.a. with opportunity to progress to 57k via performance related increases Leading a multi disciplinary team including the line management of our surveyors, you will be responsible for the day to day delivery of all responsive repairs, voids, gas servicing and compliance. You will champion customer service ensuring delivery of our Customer at the Heart focus. Working closely with our Customer Service Centre you will ensure the necessary technical support is on hand to provide exceptional service at the first point of call. You will also utilise management information and customer satisfaction data to enhance service delivery. We are looking for a self starter, who will provide leadership and vision, therefore a proven background of managing day to day responsive repairs is essential. You must also have technical knowledge, excellent communication, budget management and contract management skills. You will have the chance to further develop this area of the business and your team, with the freedom to be innovative and inclusive and to take the service to the next level. This is a brilliant opportunity to further your career with a dynamic company that values its staff as highly as its customers. Closing Date: Sunday 15 th March Interview Date: 30 th March

8 Job Description POST: RSPONSIBL TO: RSPONSIBL FOR: Responsive Repairs Manager Property Services Director Area surveyors, Services Compliance Officer, Administrator DAT: March 2015 PURPOS To manage all aspects of Hexagon s responsive repairs programme, including service delivery, financial management, and strategic input. Contribute to the overall management of the Group. PRINCIPAL ACCOUNTABILITIS 1. Manage and motivate area surveyors and other staff members in the team, including assisting in their recruitment and ensuring they are, inducted, trained and regularly appraised of their performance. 2. nsure Hexagon s maintenance policies and procedures are carried out effectively and assist in reviewing these when required, taking into account any changes in current regulations and mandatory obligations. 3. nsure the gas servicing contractors provide a high standard of service and the statutory performance is achieved. 4. nsure that all responsive contractors provide an efficient, responsive and cost effective service. 5. nsure that all complaints are responded to quickly and that problems are resolved satisfactorily within Hexagons Procedures. 6. Contribute to the overall management and strategy of the organisation by liaison with other managers as needed, attendance at managers and directors meetings and prepare reports as needed for Directors Group and the Board. 8

9 7. Prepare the annual budget for the business unit, constantly monitoring expenditure and providing monthly performance and forecasts to the PSD. 8. Attend meetings externally and internally as required, representing the organisation and your team. Liaise regularly with key internal customers and departments including the Customer Service Centre and Housing Services. 9. Implement and promote the Hexagon s quality & Diversity Policy, Health & Safety Policy and related procedures. nsure that the team s work is implemented in accordance with these policies and reflects best possible practice. 10. Keep informed on external strategic issues and best practice, feeding these back in to the organisation. 11. Any other reasonable duties as required by the Property Services Director (PSD). NOTS: 1] All tasks within this job description may be carried out on behalf of Hexagon Housing Association Ltd, it subsidiaries and any associated organisations. 2] Post holders will always be consulted before job descriptions are amended. 9

10 Person Specification Hexagon Housing Association - Person Specification Responsive Repairs Manager Skills Required Level Method of Assessment Rank = ssential D = Desirable Work xperience At least 3 years experience of providing responsive repairs services to housing stock. xperience and detailed knowledge of maintenance issues and the ability to advice on complex technical issues xperience of managing and developing staff xperience of managing responsive repair contracts and performance led activities. Skills/Knowledge/ Abilities Able to communicate effectively (verbally and in writing), and influence. xcellent numeracy and IT skills Ability to manage complex budgets Able to plan, organise and prioritise Ability to think and act strategically Ability to show respect for others in all aspects of work Ability to think effectively and identify improved ways of working Personal Qualities Professional approach with a can do attitude and excellent customer care skills Commitment to team working Demonstrable commitment to qual Opportunities and Diversity Commitment to Hexagon s Objectives High level of drive and determination Car Owner and Driver Application Form Qualifications Professional qualification (e.g. RICS, CIOB) Application Form D You will only be short-listed from the details written on the application form if you meet all of the criteria ranked as ssential. February

11 Information sheet RSPONSIV RPAIRS MANAGR Our Repairs and Stock Improvement services are probably the most important services Hexagon provides. They are the main service s by which our tenants judge us, and as an organisation, we are absolutely determined to provide an excellent service to all our customers. The post holder will have primary responsibility for their department in driving that agenda forward and will be fully supported by the Property Services Director and Directors Group in delivering that objective. Hexagon operates mainly within the London South ast sub-region across Southwark, Lewisham, Greenwich, and Bexley. We also work in Croydon. We own 4,000 homes in these areas and we are developing a further 300 homes between Responsive Maintenance expenditure in 2015/16 will total circa 2.5m. The vast majority of this expenditure will be delivered via a number of smaller contractors as we undertake an OJU activity to choose 2 term contractors from January The Responsive Repairs Manager has responsibility for one of the two departments under the control of the Property Services Director namely the Responsive Repairs Team. Currently the team is made up of 5 Surveyors, I Trainee Surveyor, 1 Compliance Officer and 3 fte Admin support roles. The five most important, interesting and exiting challenges for this post, include the following: 1. Leading our Responsive Repairs team to achieve above and beyond corporate and personal goals on a quarterly basis. 2. Driving up resident satisfaction with the repairs service; 3. Responding to and satisfactorily closing down any complaints identifying learning points and trends for improvement 4. Controlling the responsive repairs budget to ensure that it is sustainable and providing an effective Management Information System; 5. nsuring that we are getting the best Value for Money out of our maintenance procurement across the board. This is an important role within Hexagon and the post holder will be encouraged to drive forward the department to higher levels of customer service and performance. 11

12 In addition to the important responsibilities outlined above, the post holder will be a full member of the Senior Management Team, and will contribute to developing the Corporate Plan and charting the way forward. You will report to the Directors Group on the key strategic matters relating to your area of work, and will ensure the Directors Group has the information they need to monitor our progress in meeting objectives and targets. Feb 2015 ORGANISATION CHART RSPONSIV RPAIRS MANAGR GAS SRVICING CO-ORDINATOR TRAIN SURVYOR ADMINISTRATOR X 2 ARA SURVYORS X 4 VOID SURVYOR X 1 RR ADMINISTRATOR GAS 12

13 Policy Statement Recruitment of x-offenders As an organisation, using the Criminal Records Bureau (CRB) Disclosure service to assess applicants suitability for positions of trust, Hexagon Housing Association complies fully with the CRB Code of Practice and undertakes to treat all applicants for positions fairly. It undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed. Hexagon Housing Association is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. This policy is made available to all applicants at the outset of the recruitment process however it only applies to certain posts. If this policy applies to the post for which you are applying, this will be clearly stated within the recruitment pack. We actively promote equality of opportunity for all with the right mix of talent, skills and potential and welcome applications from a wide range of candidates, including those with criminal records. We select all candidates for interview based on their skills, qualifications and experience. A Disclosure is only requested after a thorough risk assessment has indicated that one is both proportionate and relevant to the position concerned. For those positions where a Disclosure is required, all application forms, job adverts and recruitment briefs will contain a statement that a Disclosure will be requested in the event of the individual being offered the position. Where a Disclosure is to form part of the recruitment process for posts working directly with vulnerable clients, we encourage all applicants called for interview to provide details of their criminal record at an early stage in the application process. We must request that this information is sent under separate, confidential cover, to a designated person within Hexagon Housing Association and we guarantee that this information is only seen by those who need to see it as part of the recruitment process. Unless the nature of the position allows Hexagon Housing Association to ask questions about your entire criminal record we only ask about unspent convictions as defined in the Rehabilitation of Offenders Act We ensure that all those in Hexagon Housing Association who are involved in the recruitment process have been suitably trained to identify and assess the relevance and circumstances of offences. We also ensure that they have received appropriate guidance and training in the relevant legislation relating to the employment of ex-offenders, e.g. the Rehabilitation of Offenders Act. At interview, or in a separate discussion, we ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position. Failure to reveal information 13

14 that is directly relevant to the position sought could lead to withdrawal of an offer of employment. We make every subject of a CRB Disclosure aware of the existence of the CRB Code of Practice and make a copy available on request. We undertake to discuss any matter revealed in a Disclosure with the person seeking the position before withdrawing a conditional offer of employment. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences. 14

15 THIS FORM MUST B COMPLTD AND RTURND IN TH NVLOP PROVIDD CRIMINAL CONVICTIONS Rehabilitation of Offenders Act (ROA) 1974 As this post involves working with a vulnerable client group, you are required to note the following paragraph carefully and give any necessary information. Any information given will be completely confidential and will be considered only in relation to applications for positions to which the Order applies. This post is exempt from the provisions of section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (exceptional) order You are; therefore, not entitled to withhold information about convictions, which for other purposes are spent under the provisions of the Act, and in the event of employment, any failure to disclose such convictions could result in dismissal or disciplinary action by the Association. If you declare a criminal record and the Association believe this to have a bearing on the requirements of the post, we will discuss the matter with you. If we do not raise the issue with you it is because we have taken the view that it should not be taken into account in deciding your suitability for the post. If you require any further information or have any concerns about filling in this declaration, please contact our Personnel Department on Declaration Have you ever been convicted by the courts or cautioned, reprimanded or given a final warning by the police? Yes No If yes, please give details of offences, penalties and dates (continue on a separate sheet if necessary). 15

16 Are you are aware of any police enquiries undertaken following allegations made against you, which may have a bearing on your suitability for this post? Yes No If yes, please give details (continue on a separate sheet if necessary):- Post Applied For: Name (Block Capitals):.. Signed:.. Date:.. 16

17 Dear Applicant, Thank you for applying to Hexagon Housing Association Limited. If you choose not to apply, I would be grateful if you would fill in and return this questionnaire. We will treat the information you give in strictest confidence and use it to evaluate how we can improve the recruitment service. Thank you for your co-operation. Yours sincerely, Human Resources Department Questionnaire Name:.. Post Applied For: Please tick the relevant reasons for not applying for the post above. 1. On considering the job pack, the job does not match my skills, knowledge and experience. 2. The advertisement does not match the job description. 3. The advertisement does not match the person specification 4. The application form is not user-friendly. 5. I have secured alternative employment 6. There was not enough information with the job pack 7. Other reasons (Please explain below) Thank you for your time. 17