Skopje & Ohrid Airports / SKP&OHD

Transcription

1 Skopje & Ohrid Airports / SKP&OHD Infobook / skp.airports.mk ohd.airports.mk 2016

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4 Published by TAV Macedonia DOOEL Skopje Alexander the Great Airport, 1043 Petrovec Skopje, Macedonia Contact skp.airports.com.mk/ T: +389 (0) Social Media facebook.com/skopjeairport twitter.com/skopjeairport instagram.com/tavmacedonia youtube.com/tavairports foursquare.com/tavairports

5 Happy travels Dear Passengers, Welcome at the Alexander the Great Airport in Skopje and St. Paul the Apostle Airport in Ohrid. We enter into 2016 with expectations and belief that we will make your dreams for a safe and comfortable travel to your desired destinations come true. In 2016, you can fly to total of 34 destinations from Skopje Airport. Currently, from the capital city you can fly to: Istanbul, Zurich, Vienna, Malmo, Basel, Belgrade, Split, Zagreb, Ljubljana, Venice, Rome, Milan, Barcelona, Geneva, Munich, Friedrichshafen, Nuremberg, Frankfurt, Cologne, Dusseldorf, Dortmund, Hamburg, Paris, Brussels, London, Eindhoven, Gothenburg, Oslo, Stockholm and Dubai, as well as to the new destinations that will be launched in March Berlin, Bratislava, and Copenhagen, and Prague in May. At the same time, Ohrid Airport will again joyfully welcome the passengers tourists from Europe and from all around the world arriving with the regular charter-flights from Holland, Turkey, Belgium, Finland, England, Italy, Austria, Switzerland and Israel. Our kind and smiling personnel will welcome you and will help you with the check-in, boarding and all other procedures that you need to finish before your travel. Therefore, modern services such as self-check in, car park automated payment terminals, as well as TAV mobile application further facilitate your arrivals or departures from Alexander the Great. Since the last quarter of 2015, TAV Macedonia offers free Wi-Fi Internet at Skopje Airport without time limit, at great satisfaction for you our esteemed passengers. All of this, complemented with the contents and services that we offer in the terminal building, such as ATU duty free shops, Cakes & Bakes restaurant, coffee Café In, Burger King, shuttle and taxi transport, rent-a-car, bank, exchange office, post office, car park services, kiosks, souvenirs store, mobile phones store, hair dresser, pharmacy and the cargo transport operated within the special cargo-terminal, supplement to the dream for a modern airport that would be used not only by those travelling to and from Macedonia, but also by passengers from the neighbouring countries recognizing the advantages of our services. We wish you a comfortable flight, Zoran Krstevski General Manager of TAV Macedonia

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7 CONTENTS TAV IN BRIEF BEFORE FLIGHT TRANSPORTATION CAR PARK CHECK-IN & SECURITY WEB & SELF CHECK-IN RELAXED TERMINAL CARGO OPERATIONS WI-FI INTERNET AT SKOPJE AIRPORT DESTINATIONS AIRPORT MAP

8 All for one. We speak the same language with you in 17 countries on four continents. We work eagerly to provide you with the best service at 70 airports around the globe. 8

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10 Take airports with you. TAV Airports are at your fingertips now. Download the free TAV Mobile application for smartphones and tablet computers to access real time information about TAV Airports including flight information, sale items at duty free, car park services, lounges, special offers, food and beverage, transportation, city guide and airport maps. Powered by The Aviation Valuables Inside 10

11 TAV IN BRIEF TAV Airports is a success story built on the accumulation of knowledge, experience and creativity gained in airport operations, one of world s most challenging sectors. TAV s history started in 1997 with the tender for Istanbul Atatürk Airport International Terminal. TAV Airports Holding was established as a joint venture between the Tepe and Akfen Groups, who won the tender. Having grown to become a great success story within a very short period of time, TAV soon became a global brand in airport operations and construction thanks to its know-how, highly skilled human resources and advanced technology. Having gone through a restructuring process in 2006 in line with its goals, TAV re-organized its operational activities under TAV Airports Holding and and construction activities under TAV Construction. Following this re-structuring process, TAV Airports Holding had its initial public offering in February In May 2012, 38 percent of TAV Airports shares were sold to Aéroports de Paris. Today, TAV Airports, Turkey s global brand in airport operations, operates Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes, Milas- Bodrum and Gazipasa-Alanya Airports in Turkey,Tbilisi and Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports in Tunisia, Skopje and Ohrid Airports in Macedonia, Medinah Airport in Saudi Arabia and Zagreb Airport in Croatia are also operated by TAV Airports. In addition to airport operations, the holding also operates, through its affiliates and subsidiaries, in auxiliary airport services including dutyfree, food and beverage, ground handling services, IT, security and operation services. As part of these diversified services TAV Airports also operates the duty-free, food and beverage and other commercial areas at Riga Airport in Latvia. In 2015, the company provided services for 780,000 flights and more than 102 million passengers. 11

12 BEFORE FLIGHT 12 BE PREPARED LIQUID RESTRICTIONS FOR HAND LUGGAGE All cabin luggage on international flights from Skopje and Ohrid International Airports are subject to liquid restrictions as required by the Civil Aviation Agency. The restrictions in place for liquids, gels, aerosols and similar substances in hand luggage are as follows: Each liquid amount in hand luggage must not exceed 100 ml. The total amount of liquid must not exceed 1 liter and must be carried in 20 cm x 20 cm sealed transparent bags. Each passenger is allowed to carry only 1 bag. Prescribed medicines in original packages and baby food are exempt from liquid restriction. All liquid commodities purchased from Duty-Free stores must be carried in special sealed bags together with their receipts. Please do not open the sealed bags until arriving to your final destination. Please note that if you have a connection flight within the European Union or The United States, carrying any previously purchased Duty- Free products over 100 ml as a hand luggage (even in sealed bags) is prohibited. TRANSFER/TRANSIT PASSENGERS Passengers who come through our terminal and have international connections can utilize the services available at the terminal and the two designated transfer/transit zones, in accordance with the condition of their flight hours. MEETING POINTS There is a designated meeters/greeters point at the terminal building of Skopje Alexander the Great Airport. Please check the airport map for the location of the arrivals area. PASSENGERS WITH REDUCED MOBILITY (PRM) Services and facilities provided at Skopje Alexander the Great Airport to make your journey easier: Passengers with reduced mobility have priority check-in. Wheelchair ramps are provided at all sidewalks. There are designated parking spaces for disabled passengers and passengers with reduced mobility in front of the main terminal building close to the entrance Specially designated toilets are available at all areas within the terminal. VISA PROCEDURES Visas are obtained from the embassies or consulates of the destination countries. Each country may have different procedures regarding information and documents required.

13 LOST LUGGAGE The Lost & Found service is located after the passport control in the arrivals area, right to the baggage claim area. In case of mishandled baggage, passengers should immediately approach the Lost & Found office presenting their airplane ticket and checked baggage tag numbers, where property regularity report for the mishandled baggage will be made. In case the baggage arrives damaged or some items from the baggage are missing, the passenger is obliged to contact the Lost & Found Service in order to file a damage property report. From the beginning of 2015, The Lost & Found Service, is offering two additional services: - Lost personal items in an aircraft and/or in the terminal building Lost property; lostproperty@tav.aero - Leaving the baggage or other items for custody Baggage custody The Lost & Found Service is handling all airline companies operating from Skopje Alexander the Great Airport and Ohrid St. Paul the Apostle. CONTACT: For Skopje Airport T: +389 (0) ; (0) M: +389 (0) lostbaggage@tav.aero For Ohrid Airport T: llohrid@tav.aero HEALTH Medical Service (0)

14 TRANSPORTATION TRANSPORTATION - BUS Bus transport is available every day from the city of Skopje to Alexander the Great Airport and vice versa, during the entire year. Transport is organized according to a predetermined timetable and it has three stops along the route: 1. Holiday Inn Hotel 2. Transport Center 3. Capitol Mall Municipality Aerodrom 4. Alexander the Great Airport The timetable is adjusted in accordance with the airport flight timetable and the latest version is available at the website of Skopje Alexander the Great Airport: The price per one-way ticket is 150 denars. If there are any delays of the flights, the bus transportation shall be organized accordingly. Thank you for your understanding. For the latest information on the bus timetable, please contact Vardar Express at: Skopje Alexander the Great Airport Telephone: ; ; or at the airportoffice@vardarexpress.com 14

15 We take good care of you at the airport. It is our responsibility to provide you with the comfort and privilege that you expect during your journey, starting from your home to the hotel you are staying at, including airport security passes, all transactions related to your flight, porter service, personal transfers within the airport grounds, duty-free shopping and hospitality at our exclusive passenger lounges. Together with our professional team, we work to deliver only the best services for you TAV Macedonia Operation Services DOOEL 15

16 TAXI Taxi transportation is also available in accordance with the rates below: PRICE LIST Airport - Skopje: 1220 den. (20 ) Airport - Sutka: 1220 den. (20 ) Airport - Saraj: 1530 den (25 ) Airport - G. Petrov: 1530 den (25 ) Airport - Kumanovo: 1530 den (25 ) Airport - K. Palanka: 3670 den (60 ) Airport - Veles: 1850 den (30 ) Airport - Tetovo: 2750 den (45 ) Airport - Gostivar: 3360 den (55 ) Airport - Kicevo: 4300 den (70 ) Airport - Debar: 4900 den (80 ) Airport - Struga: 5800 den (95 ) Airport - Ohrid: 5800 den (95 ) Airport - Bitola: 4900 den (80 ) Airport - Resen: 5800 den (94 ) Airport - Krusevo: 5200 den (84 ) Airport - Prilep: 3670 den (60 ) Airport - D. Kapija: 4000 den (65 ) Airport - Gevgelija: 5200 den (85 ) Airport - Strumica: 4200 den (70 ) Airport - Kavadarci: 3300 den (55 ) Airport - Negotino: 3000 den (50 ) Airport - Radovis: 3670 den (60 ) Airport - Stip: 3000 den (50 ) Airport - Sv. Nikole: 3000 den (50 ) Airport - Berovo: 4900 den (80 ) Airport - Delcevo: 5200 den (85 ) Airport - Vinica: 3670 den (60 ) Airport - Kocani: 3670 den (60 ) Airport - Kratovo: 3000 den (50 ) Airport - Dojran: 5800 den (95 ) Airport - Blace: 1800 den (30 ) Airport - Tabanovce: 1800 den (30 ) Airport - Pristina: (70 ) Airport - Ferizaj: (60 ) Airport - Prizren: (90 ) Airport - Gjakove: (110 ) Airport Peje: (110 ) Airport - Mitrovice: (100 ) Airport - Presevo: (100 ) Airport - Bujanovac: (60 ) Airport - Gjilan: (70 ) Taxi transportation is available from Ohrid airport, according to the arrivals timetable. The fare from the Ohrid St Paul the Apostle Airport to the city center costs approximately 8 EUR (the fare may change depending on the desired destination in Ohrid) Prices stated here may be subject to change. Please visit our website for up to date information: skp.airports. com.mk For any comments, remarks or complaints, please contact; T: +389 (0) customer.mk@tav.aero 16

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18 CAR PARK Skopje Alexander the Great Airport has its own car park: 1,200 car parking lots and 6 marked bus parking lots. Fees for the parking services: CAR PARK PRICE LIST Duration Fee (MKD) Up to 1 hour 1-2 hours 2-3 hours 3-4 hours 4-8 hours 8-12 hours hours 3-7 days ,800 Note: If the duration of the parking is over 24 hours, each new day shall be charged according to the table above All prices are expressed in MKD VAT included Passengers have the option to apply for a monthly car park access card that costs MKD 3,000. According to the procedure for issuing such car park access card, passengers should present their vehicle registration document directly on the payment booth at Skopje Airport and sign an agreement for use, which is also prepared at the payment booth. This procedure can be conducted every day from 8 am until 8 pm. As of 2015, Skopje Airport has new parking service automated payment with three car park automated payment terminals. Payment can be conducted with cash and with credit cards. Ohrid St. Paul the Apostle Airport has its own car park: 250 car parking lots and 6 marked bus parking lots. Fees for the parking services: CAR PARK PRICE LIST Duration Fee (MKD) Up to 1 hour 1-2 hours 2-3 hours 3-4 hours 4-8 hours 8-12 hours hours 3-7 days ,200 All prices can be subject to change. Please visit our web sites for the latest information. skp.airports.mk and ohd.airports.mk 18

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20 CHECK-IN & SECURITY DEAR PASSENGERS, FOR A PLEASANT JOURNEY: You are recommended to arrive to airport for check-in 3 hours prior to international flights. Please ensure that you have your ticket, valid passport and ID with you when coming to the airport. It is obligatory for all passengers, including children and infants, to come at the airport, to present their passport during check-in procedures. Please contact the relevant airline for information on the number of bags allowed and weight limitations as baggage restrictions may vary for each airline. Please ensure that your passport has a valid visa for your destination country, if needed. You are recommended to place a label on your luggage displaying your full name, telephone and address. Please do not forget to inform the check-in staff about your hand luggage and have them labeled as cabin luggage. SAFETY ADVICES Please do not leave your luggage unattended. Do not pack dangerous objects in the baggage, nor carry baggage of other people. The items received from unknown persons should be handed over to authorized personnel of the check-in counter of passengers and baggage. More about safety advices, prohibited items, pets and firearms can be found at our webpage: skp.airports.com.mk, in the section from the main menu titled: passengers safety tips. 20

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22 WEB&SELF CHECK-IN SKOPJE ALEXANDER THE GREAT AIRPORT WEB CHECK-IN (Location: Check-In area in the terminal building) 4 CLICKS AND YOU ARE READY TO FLY! EASIER TRIP AND INCREASED COMFORT THROUGH OUR WEB CHECK-IN Your benefits: Enjoy the comfort of check-in from home Reserve the seat you want More time for shopping at the airport Passengers with no luggage proceed directly to the boarding gate Instructions for web check-in: Four steps to get your boarding pass 1. Passenger details: enter your details and enter the number of reservation or the number of the electronic ticket 2. Check-in details: enter your ticket number 3. Confirmation: select an available seat 4. Document print: print your boarding pass Select your seat from 24 hours up to 90 minutes before your scheduled time of departure and print your boarding pass before you go to the airport with our web check-in service! If you have luggage which you need to check-in, please go to the checkin counter. Please visit our website and see the details: SKOPJE ALEXANDER THE GREAT AIRPORT SELF CHECK-IN 7 STEPS AND YOU ARE READY TO FLY! EASIER TRIP AND INCREASED COMFORT THROUGH OUR SELF CHECK-IN Your benefits: Enjoy the comfort of self-service check-in Reserve the seat you want More time for shopping at the airport Passengers with no luggage proceed directly to the boarding gate 22

23 Guide for self check-in: Easy instructions to get your boarding pass 1. Select your airline 2. Select your language 3. Select your ID type 4. Type your e-ticket number or your booking reference 5. Select your flight 6. Select an available seat 7. Print your boarding pass Select your seat up to 45 minutes before your scheduled time of departure and print your boarding pass through our self-service check-in! If you have luggage which you need to check-in, please go to the check-in counter. CHECK-IN AGENTS ARE AVAILABLE ON SITE TO ANSWER ALL YOUR QUESTIONS. 23

24 RELAXED TERMINAL EAT & FLY (FOOD & BEVERAGES) CAKES&BAKES The Cakes&Bakes cafe is located between the check-in and the arrivals area on the ground floor. Cakes&Bakes serves a wide variety of sandwiches, pastries, cakes and beverages. Cakes&Bakes is in service 24 hours. MINI CAKES&BAKES: The café Mini Cakes&Bakes is located before the entrance of the terminal. Mini Cakes&Bakes is offering different sandwiches, pastries, cakes and beverages. CAFE INN: The Cafe Inn is located in the departures area. Cafe Inn serves a wide variety of sandwiches, pastries, cakes and beverages. Cafe Inn is in service 24 hours. BURGER KING: The Burger King is located in the departures area. Burger King is in service 24 hours. BTA CONTACT: Skopje Alexander the Great Airport 1043 Petrovec, Skopje T: F: bta.com.tr 24

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26 ATU DUTY-FREE DUTY FREE ATU Duty-Free offers passengers its large product range on departures halls of Skopje Alexander the Great Airport and at Ohrid St Paul the Apostle Airport. Please ask for assistance from our specialized sales consultants on products, make-up items, shopping, liquid restrictions and similar issues. INTERNATIONAL DEPARTURES A whole different world awaits you after passport and security control until you board when you are traveling abroad. You have the privilege to purchase over 2000 products offered by ATU Duty-Free in perfume, cosmetics, liquor, cigarettes, tobacco, cigars, tea, coffee, chocolate, candies and local Macedonian product categories using your boarding pass. If you would like to buy a special Macedonian present to your loved ones and colleagues before leaving Skopje or Ohrid; we suggest you to visit our stores for specially selected souvenirs, Macedonian wines and confectionary items. SPECIAL OFFERS Monthly special offers during high season are available for certain products where you can save up to 25% compared to Duty-Free prices. PRICES Prices are in Euros, but we accept payments in Macedonian Denar, other currencies and credit cards. OPENING HOURS We are open during all flight hours. 26

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28 LOUNGES FEEL PRIVILEGED TAV primeclass services are a privilege that our passengers deserve. Offered at both - Skopje Alexander the Great and Ohrid St. Paul the Apostle Airports, as well as at the airports Atatürk in Istanbul, Esenboga in Ankara, Adnan Menderes in Izmir and Enfida Hamamet in Tunisia, all operated by TAV Airports group. We aim to remove anxiety and stress before and after flights, to save you valuable time by offering professional privileges at every turn, making you feel special and cared, for each stage during your journey. The expanded range of TAV primeclass services offered as VIP and CIP services for travelers who prefer more comfort and space, includes the following services: - primeclass - Business Lounge - primeclass - CIP services (through the Airport Terminal), and - primeclass - VIP services (through the VIP Terminal) For more information: P: M: F: primeclass.skopje@tav.aero Web: airports.mk - primeclass.com.tr 28

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30 TAV PASSPORT TAV Passport is a special membership program offering you speed, comfort and privileges in your travels through the airports operated by TAV. With TAV Passport; You will experience the pleasure of gaining more time You will avoid flight stress and relax in greater comfort You will enjoy the privilege of discounted and free services You will be given a special card and sticker that you can put in your TAV Passport or wallet to benefit from the advantages offered by TAV Passport. So, in cases when you do not wish to carry the card, or when you forget it, you will easily be able to enjoy the benefits thanks to the sticker. All you have to do is to have your card or sticker scanned through the readers operated using contactless technology at the service points prior to receiving services. For more info visit: tavpassport.com/en 30

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32 CARGO OPERATIONS The Cargo Operations is a department for cargo services at Skopje Alexander the Great Airport. Our clients are airlines, freight forwarders, sales agents and road carriers. For all of our airline clients, we prepare cargo and provide documentation and physical support at the Cargo Operations in Skopje, since we have concluded agreements with them on the basis of standards for cargo ground service, air traffic safety regulations and the requirements of customs legislation. The Cargo Center offers services for receiving and handling shipments from passenger and cargo aircrafts, and truck transport services for aircraft shipments and other items. LOCATION The Cargo Operations is located at Skopje Alexander the Great Airport, with a direct connection to highway E-75. Distances from major destinations Belgrade (Serbia) 420 km Sofia (Bulgaria) 250 km Tirana (Albania) 230 km Thessaloniki (Greece) 230 km Athens (Greece) 700 km Zagreb (Croatia) 815 km Prishtina (Kosovo) 90 km Sarajevo (Bosnia and Herzegovina) 450 km 32

33 CAPACITY AND EQUIPMENT The Cargo Centre occupies a covered storage area of 3,000 m², and possesses equipment for handling air cargo, as well as equipment for loading and unloading aircraft. We are equipped with rooms and chambers for storage of special types of goods, such as perishable shipments, dangerous and radioactive materials, valuable and other shipments. The capacity of the Cargo Centre can meet the demands of even large air cargos. We have a high-security system (24 hour video supervision) and information centre that ensures exceptionally high quality of our services. HOURS Cargo handling service is carried out during airport working hours - 24/7. The usual hours for releasing cargo and other warehouse logistics services for customers in import are: Monday through Sunday - 8:00 am to 7:30 pm The usual hours for acceptance of cargo for export and other warehouse logistics services for customers are: Monday through Saturday - 8:00 am to 7:30 pm For more information, please visit 33

34 WI-FI INTERNET As of 15 th of October 2015, TAV Macedonia in cooperation with Makedonski Telekom introduced free Internet on Skopje Alexander the Great Airport. The free of charge Wi-Fi Internet is available in the terminal building of the airport, as well as in the VIP lounge, and passengers can use it simply by connecting to the Wi-Fi network under the name Telekom HotSpot. After connecting to this network passenger s devices are automatically connected to the web page on which by clicking on the icon Connect they are be able to use the free of charge Internet, without any password entry. Such connection lasts for 30 minutes, and after each session on the Internet, new connection of the user to the wireless network is requested. The fast Internet provided at Alexander the Great by Makedonski Telekom is supplemented by customer protection. It means that filtering is enabled for any inappropriate content, such as protection against viruses and spam. 34

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36 DESTINATIONS SKOPJE ROUTES COUNTRY CITY CODE Slovenia Ljubljana LJU Italy Germany Rome Venice - Treviso Milan Dusseldorf Frankfurt Munich-Memmingen Dortumund Cologne Friedrichshafen Nuremberg Hamburg -Lubeck FCO TSF MXP DUS HHN FMM DTM CGN FDH NUE LBC Austria Vienna VIE Croatia Zagreb Split ZAG SPU United Arab Emirates Dubai DXB Serbia Belgrade BEG Turkey Istanbul- Atatürk Istanbul -Sabiha Gokcen IST SAW Netherlands Eindhoven EIN Great Britain London- Luton LTN Switzerland Basel - Mulhouse Zurich Geneva MLH ZRH GVA France Paris - Beauvais BVA Belgium Brussels - Charleroi CRL Sweden Malmo Gothenburg - Save Stockholm - Skavsta MMX GSE NYO Spain Barcelona BCN Norway Oslo OSL 36

37 DESTINATIONS OHRID ROUTES COUNTRY CITY CODE Netherlands Amsterdam AMS Belgium Brussels BRU Switzerland Zurich Basel ZRH MLH Great Britain London-Luton LTN For the latest flight information and timetable, please check our web pages: skp.airports.mk - ohd.airports.mk 37

38 Skopje Alexander the Great Airport Skopje Alexander the GROUN Grea Аеродром Александар Велики Скопје Аеродром Александар Ве ПР Services Areas Common Circulation Arrivals Circulation Shops Departures Circulation Private Services Information Desk First Aid Passport Control Check-in Ticket Sales Escalator Elevator Carpark Exchange Office Bank ATM Entrance Exit Toilets Post Office 38

39 der t Airport the Great Airport ександар лики Скопје Велики Скопје GROUND GROUND FLOOR FLOOR ПРИЗЕМЈЕ ПРИЗЕМЈЕ s Lost and Found For TAV Tax Free Shops Offices Services and Support Food and Beverage Shops Parking Payment Point 39

40 Skopje Alexander the Great Airport Аеродром Александар Велики Скопје Skopje Alexander the Grea Аеродром Александар Ве Areas Common Circulation Arrivals Circulation Departures Circulation Gate Lounges Private Services Passport Control Escalator Elevator Enter Exit Toilets Security 40

41 t Airport лики Скопје FIRST FLOOR FIRST FLOOR ПРВ КАТ ПРВ КАТ Offices Food and Beverage Coffeshop Shops primeclass Lounge Freeshop 41

42 Skopje Alexander the Great Airport Аеродром Александар Велики Скопје Skopje Alexander the Great Air Аеродром Александар Велики Entranc Exit 42

43 port Скопје der the Great Airport ександар Велики Скопје PARKING ПАРКИНГ PARKING ПАРКИНГ Entrance Exit Entrance Exit 43