Beyond Takeoff and Landing

Transcription

1 Beyond Takeoff and Landing For more information visit

2 NCR Wayfinding takes the guesswork out of airport navigation The days of just passing through the airport to catch a connecting flight are long past. From Atlanta to Athens, travelers have more time than ever on their hands. For them, an airport isn t simply a travel departure point where they must endure long check-in and security lines, it s a great place to shop, dine, even see an art exhibit. With the number of airline passengers worldwide growing -- exceeding five billion in 2011, amenitiesminded airports are increasingly focusing on creating an experience for the flying public. In Atlanta Hartsfield-Jackson International Airport, the world s busiest airport by passenger traffic, nearly 100 million people passed through in For this and other major hubs, airport operators need new tools to better serve their customers. User Experience Know-how NCR believes that the customer is at the center of everything. We examine the entire traveler experience through several lenses - as modern day anthropologists, psychologists, industrial designers and technology developers. We consider every customer interaction and design around one goal: an exceptional traveler experience. With 40+ years analyzing solution benchmarks and best practices across industries, we are laser-focused on how people interact with machines and how to make those interactions fast and easy.

3 Getting you where you need to go NCR Wayfinding can help deliver an exceptional consumer experience by ensuring travelers are easily able to find their way through an airport terminal, whatever their destination may be. An interactive, self-service navigation solution, NCR Wayfinding keeps people on the right path, regardless of whether they re racing the clock to reach their connecting flight, or searching for the perfect souvenir at a duty-free shop. NCR Wayfinding is a purpose-built platform designed specifically for the needs of modern airports fully integrated to an airport s operational database to ensure the most up-to-date flight and gate information for passengers. Much more than a directory kiosk with signage, the NCR Wayfinding platform leverages NCR s leadership in consumer transaction technology to provide a self-service solution that s fast, efficient, and easy to use for passengers of all kinds. In fact, NCR solutions power more than 300 million consumer transactions around the world each day. NCR Wayfinding serves as a simple navigation resource for travelers. Whether you are eight or eighty, getting to your destination has never been easier. A simple scan of your boarding pass reveals the most current information on your flight and gate location. With the touch of a button, NCR Wayfinding tells you how to get there. Unlike other wayfinding offers that cobble together product and support from multiple vendors, NCR serves as a sole source for everything -- hardware, software, services, networking, human factors engineering and application design. Even better, NCR provides the tools and training so airport staff can manage platform updates themselves, saving time and money over the life of the solution. Real-time, easy-to-understand directions on boarding gates, restaurants and other facilities are at their fingertips. Key benefits Improved Passenger Experience engaging and simple interface gives passengers the information they need to navigate even the largest of airports. NCR Wayfinding allows passengers to scan their boarding pass and instantly find the most efficient route to their gate or other destination, reducing the chance of missed flights Better Operations readily accessible, up-to-date data from airport Flight Information Display Systems (FIDS) keeps travelers on time, while reducing the amount of staff required to serve as concierges Increased Retail Revenues intelligent navigation and ad-based digital signage directs passengers to the most convenient shops and restaurants, which can lead to increased passenger spend Multi-language offering information across all languages ensures passengers get the information they need, increasing their comfort level and improving their overall experience Multi-channel digital signage and self-service kiosks let passengers use the interface most convenient for them

4 The NCR Wayfinding solution includes: A flexible, customized software application that helps customers easily locate amenities or navigate through large complex airports Includes both client (kiosk software) and server (browser-accessible management software) Customizable, large format hardware options are available to integrate-seamlessly with any facility design aesthetic NCR SelfServ 85: a slim self-service kiosk with a large 32 touchscreen display, small footprint and integrated peripherals, including credit card reader and receipt printer NCR TouchPort 100: a compact self-service kiosk with a 19 touchscreen, passport scanner, NFC/RFID and credit card reader as well as a receipt printer NCR SelfServ 60: a self-service kiosk with a 17 or 19 touchscreen and small footprint. This kiosk has an easily customizable bezel and the latest in mobile processing technology for optimal speed and performance NCR TouchPort 90: a self- or assisted service kiosk that allows representatives to assist customers via a camera, display and handset interface integrated into the kiosk Custom hardware: the solution can also be deployed on custom large-format form factors, or customerprovided hardware NCR goes beyond hardware and software offerings to include all the services and support an airport needs to deploy a comprehensive Wayfinding solution, including: Professional Services: Creative design implementation to match airport look and feel Deployment Services: A network of over 13,000 engineers trained to complete an airport s technology installations on time and within budget Managed Services: A single point of accountability for your IT infrastructure with proactive, predictive analysis, remote monitoring, consumables, software and service management and 24/7 help desk support Support Services: NCR s global support infrastructure provides complete ongoing hardware and software support and maintenance We consider every customer interaction and design around one goal: an exceptional traveler experience.

5 Wayfinding as a service differentiator: Dubai Airports Dubai Airports the gateway between East and West and a top five global airport for passenger and cargo traffic -- leveraged NCR Wayfinding to launch its integrated Information Zones across three terminals. Passengers can quickly navigate their way around the airport using new maps on 40 LCD touchscreens. Real-time, easy-to-understand directions on boarding gates, restaurants and other facilities are at their fingertips. Service and innovation have long been the hallmark of Dubai, and form the foundation upon which the Emirate s economic success has been built. These new wayfinding technologies are just another example of how Dubai and Dubai Airports are maintaining that proud tradition and leading the way when it comes to service. - Shaikh Ahmad Bin Saeed Al Maktoum, President of Dubai Civil Aviation and Chairman and Chief Executive of Emirates Airline and Group, and Chairman of Dubai Airport Wayfinding as a retail driver As travelers find themselves with more time to spend inside terminals, airport operators are reinventing themselves to ensure their airport environment is a place where people want to spend time and money. Beyond providing better shopping and dining options, some innovators are offering travelers the opportunity to swim, golf or get a spa treatment. But, according to research conducted for NCR by Opinion Research Corporation (ORC), many passengers may forego shopping, dining or other leisure options for fear of getting lost or missing their flight. Nearly one in five indicated they had either missed a flight or connection (or nearly missed but made it just in time) because they were shopping, dining or using other airport amenities. NCR Wayfinding, with its intuitive interface, ensures that passengers never lose their way, offering the quickest path to where they need to go.

6 Why NCR? NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 300 million transactions daily across the retail, financial, travel, hospitality, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 26,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. Check out our travel blog NCR Corporation 3097 Satellite BLVD 700 blg Duluth GA