VIAMILANO SERVICE CONDITIONS. Baggage handling service regulation

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1 VIAMILANO SERVICE CONDITIONS The free ViaMilano service, offered by SEA Aeroporti di Milano, provides use of facilities during a stopover at Milan Malpensa Airport. In particular, with ViaMilano it is possible to: - leave baggage with airport staff at the ViaMilano desk; - use the fast track gates free of charge so as to reduce waiting times at security checks; - receive a voucher for 10 euros to spend at Malpensa Airport against a minimum purchase of 40 euros. The ViaMilano service is meant for all passengers with two separate air tickets, also with different airlines, landing and take off at/from Malpensa (for a destination other than the city of origin) within 24 hours of arrival, for which no provision has been made for direct transit management by the carriers involved. Please read carefully the following conditions and terms of use of Fast Track services, baggage handling and the 10 euro voucher: Baggage handling service regulation BAGGAGE LIABILITY SEA, as part of the ViaMilano service, offers passengers baggage handling and transfer to the carrier, also between different Malpensa terminals, free of charge (the Service ). Passengers wishing to use the Service acknowledge and agree that the latter is subject to the same air transport rules of contract applied to carriers. This regulation summarizes below the baggage rules applied to European Community air transport carriers in accordance with Community legislation and the Montreal Convention, recalled as contractually agreed to regulate the Service. Passengers hereby acknowledge that SEA shall in no way be liable for baggage handling and transfer by carriers, even within the scope of the Service. SEA shall only be liable for damage to baggage during the Service and due to the fault of the same. Destruction, loss or damage to baggage due to the Service Liability in the event of destruction, loss or damage to baggage is up to 1131 DSP, approximately 1, (twelve hundred/00) euros. Baggage complaints In case of damage, delay, loss or destruction of baggage due to the Service, passengers must file a written complaint at the earliest. Should baggage be damaged due to the Service, passengers must file a written complaint within seven days and, in case of delay, within twenty one days of the date on which the baggage is placed at the disposal of the passenger. Basis of information The rules described above, which are conventionally applied to regulate the Service, are based on the Montreal Convention of 28 May 1999, implemented by (EC) Regulation No. 2027/97, as amended by (EC) Regulation No. 889/2002 and by the national legislation of Member States. Baggage tag Passengers wishing to use the Service shall sign the terms of use of the same at the time of handing in baggage at the ViaMilano counter. Passengers will be given a receipt acknowledging

2 consignment of baggage which must be submitted by passengers themselves to the airline check-in desk. Passengers also take responsibility for notifying the airline check-in desk that they have used the Service. OBJECTS OF VALUE The limits of liability for loss or damage to baggage due to the Service do not cover damage to valuable, fragile or perishable objects. Passengers wishing to extend these limits must deliver their baggage directly to the airline counters. MAXIMUM BAGGAGE WEIGHT ALLOWED Passengers acknowledge that airline baggage allowance policies must be complied with. The maximum weight for each piece of checked passenger baggage may vary depending on the airline. APPLICABILITY The Service applies exclusively to ViaMilano passengers. A ViaMilano passenger is defined as a passenger with two separate air tickets, also with different airlines, with landing and take off at/from Malpensa (for which the city of origin of the flight to Malpensa IS NOT the city of destination of the flight from Malpensa) within 24 (twenty four) hours of arrival (for departures from Terminal 2 only within the same day), for which no provision has been made for direct transit management by the carriers involved. Nevertheless it is possible that not all carriers may take part in the service and some restrictions may apply; hence, the passengers should check the availability of the service at ViaMilano desks. PASSENGER/BAGGAGE ACCEPTANCE AND BOARDING The time limit for providing the Service and ensuring transfer between Milan Malpensa Airport Terminal 1 and Terminal 2 is 100 (one hundred) minutes. In case of transit within the same terminal the time limit is 90 (ninety) minutes. Passengers, therefore, must comply with the different time limits, considering that presenting themselves at the counter well in advance ensures optimal execution of the necessary formalities. SERVICE REFUSAL AND LIMITATIONS SEA reserves the right to refuse the Service to any passengers or their baggage for security reasons or for any other reason which SEA, at its sole discretion, deems valid and appropriate. Fast Track service conditions of use I. General Rules 1. Passengers, to make use of the fast track Service (the Service ): - must be in possession of the ViaMilano voucher issued at the dedicated counter; - must be in possession of a valid ticket and boarding pass. 2. During the same trip, the Service can be used once only and is not transferable. 3. Passengers are required to respect the time limits established by the carrier for being at the airport and at the boarding gate. 4. In case of temporary unavailability of the Service due to contingencies (e.g. equipment or system failure, etc.) SEA shall do everything in its power to restore normal functions, and, as far as possible, minimize passenger inconvenience. Failure to use the Service shall not entitle passengers to any claims for refunds or compensation for damages from SEA.

3 5. SEA provides no warranty, express or implied, regarding the uninterrupted availability of the Service and reserves the right to suspend or discontinue the Service at any time. II. Service Conditions 1. The service provides access to the area prior to security checks using a dedicated point of entry, different from that normally used by departing passengers; 2. it should be noted that the Service does not ensure passengers a security check without queues; 3. passengers must comply with safety regulations in force at the airport and the carrier's policy concerning hand baggage and will therefore be subject to the related checks; 4. after entry, passengers should go to one of the available or, possibly, dedicated security checks; 5. SEA shall not in any way be responsible for passengers losing their flight due to interruption or discontinuation of the Service, queues, late arrival of passengers at gates and shall not be liable for any inconvenience caused to passengers resulting from a large number of people using the Service; 6. SEA shall also not be held in any way liable in the event of passengers being refused access to boarding due to their failure to comply with security rules and policies as well as the carrier policy concerning hand baggage. By using the Service, passengers expressly accept the conditions of use of the same contained in this document. Conditions of use of the voucher The ViaMilano initiative voucher launched by Sea is provided to customers choosing to use Malpensa Airport (Terminal 1 and/or Terminal 2) as a port of transit, as part of the strategy pursued by Sea to promote transits via Malpensa provided by companies which do not have a mutual Interline Traffic Agreement. The initiative offers a discount voucher worth 10 (ten) euros which is provided by Sea to eligible passengers according to the conditions and procedures contained in this document. SEA reserves the right to modify, also partially and at any time, the conditions and procedures for receiving and using the voucher as described below, safeguarding the rights already acquired by those participating in the initiative and without introducing changes to the detriment of participants during the period of validity of the same. CONDITIONS AND PROCEDURES FOR RECEIVING THE VOUCHER 1.All passengers having the combination of two separate air tickets, issued for the same passenger, also with different airlines, with landing and take off at/from Malpensa (for which the city of origin of the flight to Malpensa IS NOT the city of destination of the flight from Malpensa) within 24 hours of arrival, for which no provision has been made for direct transit management by the carriers involved, automatically have the right to the purchase voucher. 2.Passengers can receive purchase vouchers for both the outbound as well as the possible return flight. Therefore, passengers can receive as many vouchers as transits at Malpensa Airport Terminal

4 1 and/or Terminal 2. 3.In order to receive the purchase voucher passengers must: - on landing at Malpensa, go to the dedicated ViaMilano counter in the arrivals area, presenting a travel document or the boarding pass receipt, as well as the air ticket for the onward journey. Travel tickets or documents must have the characteristics described in paragraph 1 of these conditions and procedures for receiving the voucher ; - provide the abovementioned information desk with their name; - adult passengers consenting to processing of personal data must complete and sign the appropriate form for receiving notices/newsletters via . Passengers with a purchase voucher automatically have simultaneous access to fast-track boarding. CONDITIONS AND PROCEDURES FOR USING THE VOUCHER 1.The voucher is a discount voucher. It consists of a temporary card with magnetic strip and bar code. Passengers may use it only on exhibiting their boarding pass or onward flight ticket. 2.The voucher is not refundable if lost or stolen or in the case of damage causing the magnetic strip to become illegible. 3.The voucher is valid for 24 hours from issue. 4.The voucher can be used for the purchase of one or more items with a cost equal to or exceeding 40 (forty) euros per individual receipt. Purchases below this threshold do not provide the right to use the voucher. The voucher cannot be cumulated with other vouchers for an individual receipt. 5.The voucher can be used in all shops in Malpensa Terminal 1 or Terminal 2, with the exception of news-stands/tobacconists, catering outlets (bars, cafés, pizzerias, restaurants, etc.) and car hire. The full list of shops where the voucher can be used is in the attachment. 6.In any case, purchases for the following categories of goods do not contribute to the purchase limit of 40 euros: Tobacco - Medicines, Over-the-counter Medicines - Lotteries, Betting and Scratchcards - Postal Products - Pre-paid phone cards and TV subscription cards - Newspapers and periodicals. 7.Passengers with vouchers, once a purchase has been made, must present the voucher (in addition to the travel document/boarding pass and onward flight ticket) to the shopkeeper for appropriate verification by the same. On presentation of the receipt for the total amount, passengers must pay the shopkeeper the difference. ViaMilano flight insurance The insurance that ViaMilano offers you in partnership with AXA Assistance (Inter Partner Assistance S.A.) will reimburse the cost of an alternative flight and the cost of food and necessities should you miss your connecting flight due to the cancellation and/or delay of the first flight, under the terms and conditions specified in the enclosed policy statement. This insurance policy is completely free. HOW TO SIGN UP FOR THE POLICY

5 All you need to do to take advantage of our insurance cover is to click on Register and fill in your personal details on the relevant form as well as provide information regarding your journey. Remember that in order for your insurance cover to apply, you need two different airline tickets with a layover in Malpensa, where the time between the scheduled arrival of the flight to Malpensa and the scheduled departure of the flight from Malpensa is at least 90 minutes should the flights operate from the same terminal and 100 minutes should they operate from different terminals. (Keep in mind that flights from Malpensa s Terminal 2 are exclusively run by easyjet, while all other flights operate from Terminal 1). Please note: before registering and accepting the Inter Partner Assistance S.A. policy, please read carefully the policy statement enclosed in the registration form to ensure you understand all its terms and conditions. HOW TO ASK FOR A REFUND Should you miss your connecting flight, you need to contact Inter Partner Assistance S.A. immediately if you want a refund. For more information