Business Intelligence in the cloud voor lokale besturen. V-ICT-OR Shopt IT 2012

Transcription

1 Business Intelligence in the cloud voor lokale besturen V-ICT-OR Shopt IT 2012

2 2 Introduction A platform for cooperation with the business, alumni,... knowledge sharing, innovation and knowledge enhancement in field of Business Intelligence Post university education Practice based research Seminars and Congress Advice

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5 5 BI fundamentals Sessie 1 Opening: inleiding, verwachtingen, doelen Sessie 2 Operationeel niveau: DWH architectuur Sessie 3 Data ontsluiten: ETL-proces Sessie 4 Tactisch niveau: kubussen & OLAP Sessie 5 Rapportering en Ad hoc Querying Sessie 6 Strategisch niveau: Scorecards & dashboards Sessie 7 Performance management Sessie 8 Closing: cases, kennisdeling en reflecties

6 6 Introduction

7 7 Introduction

8 Business Intelligence in the organization

9 9 Challenges within the organization Organizations are being compelled to capture, understand, and harness their data to support decision making in order to improve business operations Business cycle times are now extremely compressed; faster, more informed, and better decision making is therefore a competitive imperative Managers need the right information at the right time and in the right place

10 10 Where does Business Intelligence Fit in?

11 11 Information systems may focus on daily operations OLTP-systems management analytic systems (OLAP, BI) Requirements are very different depending on focus area Business Intelligence is about gaining a (competitive) advantage, through knowledge based on the data present in the organization

12 Operational IT systems

13 13 Operational IT systems Enterprise Resource Planning system

14 14 Operational IT systems Other business information systems? ERP CRM SCM DMS

15 15 Without BI Issues with MIS data quality doubtful data availability over longer periods of time external sources not considered data structures optimized for OLTP additional load on OLTPsystems

16 16 Without BI We are drowning in data, but starving for information (John Naisbitt)

17 17 Without BI

18 18 Next

19 19 Next step Specialized systems needed special data structures enable good reporting enable further analytics

20 20 Business Intelligence Business Intelligence (BI) is the process of gathering meaningful information to answer questions and identify significant trends or patterns, giving key stakeholders the ability to make better business decisions.

21 21 Business Intelligence Strategic Tactical Operational

22 22 Business Intelligence Roadmap Decision Knowledge Information Data The decision to be taken determines what data is needed.

23 Introducing KPI s What is the main objective? Mission statement Which elements contribute to this objective? Critical Success Factors How are you going to measure this? And what are the acceptable limits? Key Performance Indicators

24 24 Business Intelligence Roadmap [Scha08]

25 25 Corporate Performance Management Scorecard Strategic Tactical Operational Dashboard Querying (Analysis) Reporting Alerts

26 Cloud? SaaS? Hosted? What s in the name?

27 Are you using the cloud today?

28 Definitions of SaaS Software as a Service is A remotely hosted and managed internet-based software service (that is charged for on a subscription basis). A software delivery model where a vendor hosts, operates and manages a software service for use by its clients (on a paid subscription basis).

29 SaaS utility model Traditional Software On-Demand Utility Build your own Subscribe, Plug in, Immediatly start using, Pay as you go

30 Everything as a Service Infrastructure as a Service Storage as a Service Platform as a Service Database as a Service Integration as a Service Software as a Service

31 BI in the Cloud

32 BI-Saas simply put Input: data into ERP, CRM,... Output: BI / information Data entry data information BI factory behind the scenes

33 BI-Saas Data entry Dashboards Operational system ETL Data warehouse Semantic layers Reporting, Analysis... ERP, CRM, Excel... Scorecards Removing the technical stuff by introducing BI Saas

34 Selecting the right hardware Investing in the right hardware Selecting & investing in the right Operating System Selecting & investing in the right Database MS (RDBMS) Installation of OS & RDBMS software Installation of the BI or CPM software Configuration of the BI or CPM software Integration with OS & RDBMS Security setup and maintenance Performance monitoring & tuning Support for keeping the systems "running" Patching of software Upgrading & migration of software & content Backup & Recovery Hosted BI takes away...

35 So we can focus on... User requirements Sources Reports Analysis KPIs... Data Quality & Master data in summary... Business Intelligence as it was supposed to be

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