Dashboards PRESENTED BY: Quaid Saifee Director, WIT Inc.

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1 Dashboards PRESENTED BY: Quaid Saifee Director, WIT Inc.

2 Presentation Outline 1. EPM (Enterprise Performance Management) Balanced Scorecard Dashboards 2. Dashboarding Process (Best Practices) 3. Case Studies

3 EPM / BPM / CPM

4 EPM Definitions About WIT BPM / EPM - Balanced Scorecard - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure EPM: The application of business intelligence (BI), metrics and methodologies to improve enterprise performance. Business Intelligence: Capability to track, understand and manage information across the organization. Metrics: Indicators based on measurement. Case Studies

5 EPM Process Flow About WIT BPM / EPM - Balanced Scorecard - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure Case Studies

6 EPM Framework STRATEGY Sets the direction SET MEASURES AND TARGETS performance expectations Translates the direction into REWARD AND COACH Aligns behavior with performance expectations MONITOR AND EVALUATE Monitors progress towards achievement of expectations PLAN AND EXECUTE Triggers actions required to achieve performance expectations

7 EPM Framework Executive Highlights, Trends, Exceptions About WIT BPM / EPM - Balanced Scorecard - Dashboards Operations Custom Analytics, Reporting Process - KPIs and Alerts - Navigation - Infrastructure Case Studies Front Line Customers & Partners Detailed Reports Custom Reporting, Analytics

8 Balanced Scorecard About WIT BPM / EPM - Balanced Scorecard - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure Case Studies The Balanced Scorecard is a popular strategic EPM methodology

9 Dashboard Advantage About WIT BPM / EPM - Balanced Scorecard - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure Case Studies Dashboard provides a unified gateway to access timely & relevant information.

10 Dashboards

11 Dashboard About WIT BPM / EPM - Balanced Scorecard - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure Case Studies Dashboards provide alignment, visibility and collaboration across the organization by allowing business users to define, monitor and analyze business performance via key performance indicators (KPIs)

12 Dashboard Definition Summarizes collections of relevant metrics on a single computer screen About WIT BPM / EPM - Balanced Scorecard - Dashboards Big Picture and all the details Navigation with One Interface Visually Interactive Process - KPIs and Alerts - Navigation - Infrastructure Case Studies

13 Business Issues Inaccurate and incomplete information Too much data to sift through or not enough About WIT BPM / EPM - Balanced Scorecard - Dashboards Difficulty locating the necessary information Inability to analyze data for details and root causes Process - KPIs and Alerts - Navigation - Infrastructure The Result: Decisions Not on Fact - But Gut Feel Case Studies Source: The Fact Gap, Business Week Research Services

14 Company Dashboard Definition Business Issues Business Benefits Dashboard Applications iviz Products Product Information Product Architecture Demo Summary

15 Summary Dashboards Should be Would provide About WIT BPM / EPM - Balanced Scorecard - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure Intuitive Personalizable Interactive & Actionable Part of Business Intelligence Strategy Greater Insight Empowerment to business users Reduce IT burden Root-Cause analysis Drill down Time- Series analysis Trends Alerts Advance analysis- Predictive analysis, segmentation, SPC Single Version of Truth Efficiency and accountability Case Studies

16 Dashboarding Process (best practices)

17 Today s Dashboard Requirements About WIT BPM / EPM - Balanced Scorecard - Dashboards Identifying KPIs and Alerts User Friendly Navigation Infrastructure Security Process - KPIs and Alerts - Navigation - Infrastructure Case Studies

18 KPI Definition Exercise KPI Framework About WIT BPM / EPM - Balanced Scorecard - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure Case Studies (Source: Enterprise Dashboards: Design and Best Practices By Shadan Malik, John Wiley & Sons 2005)

19 Requirements Rules & Alerts About WIT BPM / EPM - Balanced Scorecard Define Control Limits Identify Actions Drill down to Cause - Dashboards Process - KPIs and Alerts - Navigation - Infrastructure Case Studies

20 Navigation Storyboarding About WIT BPM / EPM - Balanced Scorecard Identifying KPIs Identifying User Profiles Drill down - Dashboards Process - KPIs and Alerts Semantic Layer, Security & Administration - Navigation - Infrastructure Case Studies

21 Infrastructure Data Infrastructure Data Infrastructure Analytical Architecture Analytical Architecture End-User Tool End-User Chest Tool Chest ERP ERP CRM CRM SCM SCM Legacy Legacy DW DW External External Technical Architecture Components ETL Staging Hub Extract Stage Cleanse Transform Load EAI Data Data Warehouse Warehouse Enterprise Enterprise Centralized Centralized Lowest Detail Lowest Detail Analytical Analytical Applications Applications Special Purpose Functional Special Purpose External Functional - Customer Specific External - Customer Specific Mini Mini Hub Hub LOB LOB Functional Functional OLAP OLAP Data Data Marts Marts Distributed Multi-Dimensional Distributed Specialized Multi-Dimensional Summarized Specialized Summarized Relational Relational Data Data Marts Marts Line of Business Subject Line of Oriented Business Detailed Subject Oriented Detailed Operational Operational Data Data Store Store Near Real-Time Limited Near Real-Time History Feed Limited to Operational History Applications Feed to Operational Applications Application Layer Decision Support Layer Metadata Metadata & & Identity Identity Management Management Operation al Reporting Layer Applications OLAP Analysis Ad Hoc Query Modeling Spreadsheet Intra / Extranet Data Mining Standard Reports End-User Tool Chest / Workstation Portals & Dashboards EII

22 Case Studies

23 Case Studies About WIT BPM / EPM - Balanced Scorecard - Dashboards EPM for a 150+ year old Mining Company Process - KPIs and Alerts - Navigation - Infrastructure Case Studies

24 Storyboarding 1st Screen Click on metric/report for next level All material tons Concentrate tons Pellet Tons Magnetic Ferris Rec % on all Mines producing below standard Mag Fer Rec % xxxxxxxxxxxx xxxxxxxxxxxx Next Level Alerts Tons below limit per mine per day Mill Feed rate below service level

25 Storyboarding 2nd Screen Click on metric/report for next level Hibbing Tilden Concentrate Tons by month for specific mines YClick for Control Chart YClick for data YClick for Control Chart YClick for data

26 Storyboarding Mine Control Chart Americas Region Asia Pac Japan Region EMEA Region Material and concentrate tons trend First by Visit month Resolution for a specific mine YClick for Control Chart YClick for data YClick for Control Chart YClick for data YClick for Control Chart YClick for data

27

28

29 Contact Information Quaid Saifee Phone: (248) X: 225 WIT Inc New King Street, Suite 110 Troy, MI 48098

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