Technologize Your Business

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1 Technologize Your Business Second CRM On Demand Customer Relationships September, 2011

2 Problem How to Raise the Game? Malaysian Market is small, export is the key growth driver, but barring the top companies, many small guys struggle while dealing with mature and professional businesses outside 70% SME s don t use automated quotes or invoices, 80% don t even have complete profile of their Customers and more than 50% don t even know what a CRM is and what it can do* SME s are afraid of buying Servers & Software, hire IT Guys and the problems that come with software -version upgrades, backups or system crash, data loss -et all * Statistics based upon survey done by SoftSolvers Research.

3 Solution Second CRM On Demand Customer Relationships Especially for Small & Medium Enterprises, who has never used any automated tool other than MS Excel - Everybody s First CRM Sales Force Automation Marketing Automation Customer Support Invoicing & Payment Purchasing & Inventory Tracking Reporting & Analytics On Demand, No Investment on Servers or Software, No hassles to hire IT Guy, Secure Server, Automated daily backup, No Data loss Easy-to-use, customizable, can use it Any Time, Any Where or on Any Device Free Trial, Online Activation, Support, Pay As you Use, Stop Whenever you Want

4 Success with On Demand CRM On Demand Customer Relationship Management is enabling Companies to do more for less. The recent report by Gartner, revels it all: Based on a survey of 3,254 customers, independent research firm MarketTools Inc. found that companies using Salesforce.com CRM (a market leading On Demand CRM): Boosted win rates by 27% Improved sales revenue by 34% Increased lead volume by 52% Cut service and support costs by 23%

5 Second CRM Features Sales Force Automation Leads Management Account Management Sales Quota & Pipeline Tracking Quotation Management Services & Service Contracts Capture Website Leads Web Mail with Templates Business Intelligence Dashboard & Charts Advanced Reporting Alerts & Notification Data Analysis Marketing Automation Campaign Management Mass Mail, with Templates Fax & SMS directly from System MS Word & Outlook Integration Calendaring & To Do Management Document Management Customer Support Account Management Manage Service Contracts Customer Issue Management Customer Portal Knowledgebase, FAQ s Extensible Modular Architecture Web Services API Mobile Interface Import / Export Data Configurable Workflow Operations Management Project Management Product & Vendor Management Invoicing, Payment & Receipt Basic Inventory Control Customer Asset Management Computer Telephony Integration

6 Second CRM: Dashboard

7 Second CRM: Quotation

8 Enterprise Features Security Your data is protected All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Hybrid Cloud Architecture Second CRM don t store data for its customers in ONE single database, we maintain separate databases for each for full data isolation. Though this model is expensive to manage, but it offers best security and confidence for our customers. Sophisticated physical security Our state-of-the-art servers, are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches. Application security and sharing Second CRM provides a flexible, layered security framework that lets you share different data sets to different users, using profiles, roles, hierarchies, rules, etc. Administrators can configure various sharing access levels.

9 Editions & Pricing Choose the BEST Fit

10 Implementation & Support To make the process simple Second CRM team has made it all online starting from registering for 30-Day Free Trail to pay using credit card for Paid version. Create an Account on View Demos and Compare Editions Register for 30-Day Free Trail Access Support Portal and Getting Started guides to learn basics and ask questions on forums to clear doubts Upgrade to Paid Version and Go Live Estimated Implementation Time < 30 days* Continuous Support during Subscription Period Application Hosting at SoftSolvers Cloud (Guaranteed Uptime 99.9%) Server & Application Maintenance (Backup, Patches, Upgrades, etc) Dedicated Customer Support (SLA, Toll Free No, Contact Centre, Online Support) Minor Changes and Bug Fixing * Standard implementation.

11 Comparison with Traditional CRM Comparing Second CRM s Professional Edition offering with traditional On Premise CRM implementation, over a period of Three years, assuming with Ten active users. Traditional CRM Few Considerations Feature Software License 10 Users (Assuming Client buying mid range CRM) Unit Price Total Cost 20,000 Server Hardware (assuming a single machine) 5,000 Server Hosting (Per Month for Data Centre) ,800 System Admin (Monthly Salary) 2, ,800 Total Cost in RM (For Three Years) 136,600 Second CRM Professional Edition Feature Server & Application Setup Unit Price Total Cost Second CRM Subscription Fee (Per User Per Month) 85 30,600 Rest Everything Total Cost in RM (For Three Years) 30,600 Nil Nil With own Hardware there is no scalability, if more users are required After 3 years, most of hardware need upgrades or even replacement For any reason replacing a trained System Admin could be a nightmare for the company Second CRM grows with your Company, keeps you always Lean & Agile

12 Second CRM Key Differentiators Technologize Your Business On Demand, Subscription Based No Capital Investments on Servers or Software, Secure Servers, Daily Backups, Security Updates, all taken care off, just focus on your business. Best Price Value Package Second CRM is highly cost competitive as compare to other global players, both in terms of Subscription fee and the professional services fee. Open Source, Cloud Computing, Malaysia Cost Advantage Zero Risk Trials, Highly Flexible Subscription Second CRM clients are encouraged to try before they buy, without even swiping their Credit Card. Also Second CRM allows clients to rebalance usage up or down monthly/quarterly to meet business needs.

13 Success with Second CRM Case Study: MYOB South Asia Implementation & Launch More than 40k Customers across Asia Pacific Sales, Marketing, Customer Support Migration from Siebel Zero to Live in < 3 weeks Growing with them More than 1 year, we ve been serving them Recently added HK region Our Product is growing Everyday working with them 2010 Silver Award for Best CRM Programme Implementation

14 We are NOT Alone Clients Partners Industry Accolades and its just a beginning

15 Thank You Questions & Answers For more info and online demo, please logon to Soft Solvers Solutions Sdn Bhd C-G-17, SME Technopreneur Centre, 2270 Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA Tel: Fax: Web:

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