Outline. BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Outline. BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives"

Transcription

1 1. Introduction

2 Outline BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives 2

3 Case study: Netflix and House of Cards Source: Andrew Stephen 3

4 Case study: Netflix and House of Cards First Netflix Original Series Season 1 13 episodes released on Netflix on Feb Stars Kevin Spacey Political drama/thriller Netflix initially ordered 26 episodes (2 seasons) Minimum $4.5 million per episode ~ Over $117m invested In 2012 Netflix s net income was $17.2m Biggest cost lies in licensing fees for streamed content This makes sense if subscribers watch it and it helps attract new subscribers Could they predict success in advance? Source: Andrew Stephen 4

5 Case study: Netflix and House of Cards Yes, they could predict success in advance they know a lot about subscribers What they watch (TV series vs. movies; genre preferences) What you like (star ratings) How they watch (episode binging) Where they watch (devices) First two weeks after release most watched on Netflix Source: Andrew Stephen 5

6 Case study: Netflix and House of Cards Looked at subscribers viewing habits Saw that the original version was popular on Netflix (from the UK, 1990 BBC miniseries) The subscribers who watched the original and rated it highly were also likely to watch movies starring Kevin Spacey or directed by David Fincher Also found a segment of subscribers who liked political dramas, thrillers This enabled Netflix to place a safe bet on their investment in this series without seeing a pilot episode Could reliably estimate the audience size, predict liking Could use their algorithms to recommend it instead of having a large marketing budget Source: Andrew Stephen 6

7 Case study: Netflix and House of Cards They didn t do audience testing, market research, focus groups, etc. They just let the data tell them what people should like based on past behaviors 33 million subscribers, and everything is tracked. That equates to rich data that can be mined to generate actionable insights KEY TAKEAWAY: Data can be used to identify new opportunities based on past customer behavior Source: Andrew Stephen 7

8 Need for Enterprise-Wide Decisions Goals/Strategy Pricing Promotion Loyalty Marketing Demand Consumers Capacity Labor Production Quantity Suppliers Materials Cash flow Debt/Equity Finance Revenues Investors Investments 8

9 IS in the Extended Enterprise Suppliers Customers Strategic Apps. Materials/Components Tactical Apps. Consumers SCM Applications ERP Applications CRM Applications Business Intelligence 9

10 What is Business Intelligence? Business Intelligence enables the business to make intelligent, fact-based decisions Aggregate Data Present Data Enrich Data Inform a Decision Database, Data Mart, Data Warehouse, ETL Tools, Integration Tools Reporting Tools, Dashboards, Static Reports, Mobile Reporting, OLAP Cubes Add Context to Create Information, Descriptive Statistics, Benchmarks, Variance to Plan or LY Decisions are Fact-based and Data-driven 10

11 Why is BI So Important? Time Data Making Business Decisions is a Balance Opinion (aka Best Professional Judgment) In the absence of data, business decisions are often made by the HiPPO. With Business Intelligence, we can get data to you in a timely manner. 11

12 Why is BI So Important? Corporate data is doubling every 2-3 years Barriers of entry (costs/technology) are being removed Continued pressure on businesses to find efficiencies and new market opportunities, client expectations More different data sources than ever before CRM Call Center Marketing Campaign Mgmt Internet Financial/ Accounting Inventory Procurement HR 12

13 Outline BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives 13

14 BI Business Areas The Data Warehousing Institute (TDWI) 14

15 BI Business Areas (examples) Marketing: Helps in analyzing campaign returns, promotional yields and fine tune spending to get better ROI, tracking social media marketing Sales: Finding best path and best practices, customer acquisition cost and length, process improvement, year-on-year turnover and sales analysis Inventory: Monitoring and adjusting inventory levels. Human Resource: Track and manage things like employee turnover, attrition rate, managing recruitment process etc. 15

16 BI for Marketing Unlocks information hidden in systems across the enterprise financial management, third-party demographic sources, and CRM Data analytics provide insights specify objectives evaluate performance against objectives identify opportunities and targets make decisions about future actions complement (not a substitute) to intuition 16

17 Marketing Intelligence Get a complete picture of customer needs and buying patterns Understand customer value Identify customers likely to churn Monitor effectiveness of marketing campaigns Understand the impact on overall marketing plans and budgets, thus enabling users to identify cost saving and revenue-increasing opportunities 17

18 BI for Marketing Retain Valuable Customers Marketing manager Receives alerts for customers at risk of churn Drills and looks at deeper information about those customers number of other products they own, current and predicted lifetime, customer satisfaction levels, and a snapshot of recent transaction history Creates a segment of high-value and at-risk customers, creates retention program, submits a budget to marketing executive 18

19 BI for Marketing Retain Valuable Customers (cont.) Marketing executive Consults analytics dashboard (budget information and ROI of marketing approves the budget request) Marketing manager Executes call-center campaign to promote retention offer Tracks campaign progress in real time number of customers contacted, offer acceptance and reject rate, and performance by call center agent. Marketing executive tracks the effectiveness of the retention marketing plan across the division for the quarter Actual versus budgeted expense, response rate, and overall campaign ROI based on customers that were retained. 19

20 BI for Marketing Generate Quality Demand at Lower Cost Measuring effectiveness of demand generation identify bottlenecks, improve campaign efficiency Monitoring the success of campaigns number of s delivered, open rate, bounce-backs, and offer effectiveness number of calls made, average days to follow-up, crosssell and up-sell effectiveness, and total order revenue Adapt marketing approach in real time and swap out offers not eliciting high response rates 20

21 BI for Marketing Customer Profitability Which products customers will buy? Which products may make effective bundles (as one combined product)? Correlate customer lifetime value and churn risk with customer behavioral attributes Insight into customer clusters and better inform treatment strategies Aggregate information from various data sources and calculate, monitor, and build critical metrics such as customer profitability 21

22 22

23 BI for Services Better Customer Service Experience Service manager identifies increase in call volume and customer complaints over the past several hours Drilling-in identifies increased call volumes about lost, missing, or late deliveries Identifies which product supplier has been late on many deliveries Take action: adds a late order option to the service center s Interactive Voice Response informing about problems related to orders from this supplier lower-cost options (IVR) address simple inquiries freeing customer service representatives (CSRs) 23

24 Social Marketing Intelligence Customers are increasingly moving to social media Digital footprints: New marketing opportunities for directing advertising targeted advertisements, matching lifestyle and interests 24

25 Social Marketing Intelligence Source: Andrew Stephen 25

26 Trend: Social Marketing Intelligence (cont.) Listen to the voice of the market topic and sentiment extraction from online discussions to assess the opinions toward a given company 26

27 Outline BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives 27

28 Business Intelligence A broad category of applications and technologies for gathering, storing, analyzing, sharing and providing access to data to help enterprise users make better business decisions Gartner 28

29 Information Pyramid 29

30 BI Strategy Improving organizations by providing business insights to all employees leading to better, faster, more relevant decisions Allow business users the ability to query and write reports To simplify reporting across multiple transaction systems To store historical data longer than you can/would in transaction system 30

31 Why do companies need BI? Optimization What s the best that can happen? Competitive Advantage Predictive Modeling Forecasting/extrapolation Statistical analysis Alerts Query/drill down Ad hoc reports Standard reports What will happen next? What if these trends continue? Why is this happening? What actions are needed? Where exactly is the problem? How many, how often, where? What happened? Tactical / Strategic BI Operational BI Sophistication of Intelligence 31

32 BI Types (our focus) Reporting and Analysis Analyze information with familiar tools Enabling end-users with ad hoc reporting capabilities Share reports and analysis over the web Data Warehousing Integrate information from disparate sources Store and manage vast amounts of detail data Analyze information with an integrated view of your business Performance Management Improve corporate performance Accelerate management decision making Enable collaborative analysis 32

33 BI Architecture 33

34 BI Architecture (MS) DELIVERY SharePoint Server Reports Dashboards Excel Workbooks Analytic Views Scorecards Plans END USER TOOLS AND PERFORMANCE MANAGEMENT APPS Excel PerformancePoint Server SQL Server Reporting Services BI PLATFORM SQL Server DBMS SQL Server Integration Services SQL Server Analysis Services Heterogeneous data sources 34

35 Gartner for BI (2015) 35

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007 Oracle Business Intelligence Applications Overview An Oracle White Paper March 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes only,

More information

HROUG. The future of Business Intelligence & Enterprise Performance Management. Rovinj October 18, 2007

HROUG. The future of Business Intelligence & Enterprise Performance Management. Rovinj October 18, 2007 HROUG Rovinj October 18, 2007 The future of Business Intelligence & Enterprise Performance Management Alexander Meixner Sales Executive, BI/EPM, South East Europe Oracle s Product

More information

5 Big Data Use Cases to Understand Your Customer Journey CUSTOMER ANALYTICS EBOOK

5 Big Data Use Cases to Understand Your Customer Journey CUSTOMER ANALYTICS EBOOK 5 Big Data Use Cases to Understand Your Customer Journey CUSTOMER ANALYTICS EBOOK CUSTOMER JOURNEY Technology is radically transforming the customer journey. Today s customers are more empowered and connected

More information

Oracle BI Application: Demonstrating the Functionality & Ease of use. Geoffrey Francis Naailah Gora

Oracle BI Application: Demonstrating the Functionality & Ease of use. Geoffrey Francis Naailah Gora Oracle BI Application: Demonstrating the Functionality & Ease of use Geoffrey Francis Naailah Gora Agenda Oracle BI & BI Apps Overview Demo: Procurement & Spend Analytics Creating a ad-hoc report Copyright

More information

Genesys Info Mart. Highlights > An enterprise-wide view of customer. > Complete interaction details in a flexible and

Genesys Info Mart. Highlights > An enterprise-wide view of customer. > Complete interaction details in a flexible and Genesys Info Mart Contact Center Software Genesys Info Mart provides customer interaction analytical capabilities for contact centers to discover valuable insight for strategic action. Highlights > An

More information

See more. Act faster. CONTENTS

See more. Act faster. CONTENTS b CONTENTS INTRODUCTION... 3 ORACLE SALES ANALYTICS... 5 ORACLE MARKETING ANALYTICS... 8 ORACLE SERVICE ANALYTICS... 10 ORACLE LOYALTY ANALYTICS... 12 ORACLE CONTACT CENTER TELEPHONY ANALYTICS... 14 ORACLE

More information

Management Accountants and IT Professionals providing Better Information = BI = Business Intelligence. Peter Simons peter.simons@cimaglobal.

Management Accountants and IT Professionals providing Better Information = BI = Business Intelligence. Peter Simons peter.simons@cimaglobal. Management Accountants and IT Professionals providing Better Information = BI = Business Intelligence Peter Simons peter.simons@cimaglobal.com Agenda Management Accountants? The need for Better Information

More information

Business Intelligence Solutions for Gaming and Hospitality

Business Intelligence Solutions for Gaming and Hospitality Business Intelligence Solutions for Gaming and Hospitality Prepared by: Mario Perkins Qualex Consulting Services, Inc. Suzanne Fiero SAS Objective Summary 2 Objective Summary The rise in popularity and

More information

Implementing Data Models and Reports with Microsoft SQL Server 20466C; 5 Days

Implementing Data Models and Reports with Microsoft SQL Server 20466C; 5 Days Lincoln Land Community College Capital City Training Center 130 West Mason Springfield, IL 62702 217-782-7436 www.llcc.edu/cctc Implementing Data Models and Reports with Microsoft SQL Server 20466C; 5

More information

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success 1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement

More information

SAP Predictive Analysis: Strategy, Value Proposition

SAP Predictive Analysis: Strategy, Value Proposition September 10-13, 2012 Orlando, Florida SAP Predictive Analysis: Strategy, Value Proposition Thomas B Kuruvilla, Solution Management, SAP Business Intelligence Scott Leaver, Solution Management, SAP Business

More information

Microsoft Services Exceed your business with Microsoft SharePoint Server 2010

Microsoft Services Exceed your business with Microsoft SharePoint Server 2010 Microsoft Services Exceed your business with Microsoft SharePoint Server 2010 Business Intelligence Suite Alexandre Mendeiros, SQL Server Premier Field Engineer January 2012 Agenda Microsoft Business Intelligence

More information

MDM and Data Warehousing Complement Each Other

MDM and Data Warehousing Complement Each Other Master Management MDM and Warehousing Complement Each Other Greater business value from both 2011 IBM Corporation Executive Summary Master Management (MDM) and Warehousing (DW) complement each other There

More information

Technology-Driven Demand and e- Customer Relationship Management e-crm

Technology-Driven Demand and e- Customer Relationship Management e-crm E-Banking and Payment System Technology-Driven Demand and e- Customer Relationship Management e-crm Sittikorn Direksoonthorn Assumption University 1/2004 E-Banking and Payment System Quick Win Agenda Data

More information

Information Systems Roles in the Value Chain Customer Relationship Management (CRM) Systems 09/11/2015. ACS 3907 E-Commerce

Information Systems Roles in the Value Chain Customer Relationship Management (CRM) Systems 09/11/2015. ACS 3907 E-Commerce ACS 3907 E-Commerce Instructor: Kerry Augustine November 10 th 2015 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS Managing materials, services and information from suppliers through to the organization

More information

ACS 3907 E-Commerce. Instructor: Kerry Augustine November 10 th 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd.

ACS 3907 E-Commerce. Instructor: Kerry Augustine November 10 th 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd. ACS 3907 E-Commerce Instructor: Kerry Augustine November 10 th 2015 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS Managing materials, services and information from suppliers through to the organization

More information

Microsoft 20466 - Implementing Data Models and Reports with Microsoft SQL Server

Microsoft 20466 - Implementing Data Models and Reports with Microsoft SQL Server 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20466 - Implementing Data Models and Reports with Microsoft SQL Server Length 5 days Price $4070.00 (inc GST) Version C Overview The focus of this five-day

More information

Using Big Data Analytics to Understand Customer Journeys and Drive Revenue

Using Big Data Analytics to Understand Customer Journeys and Drive Revenue Using Big Data Analytics to Understand Customer Journeys and Drive Revenue .com Technology is radically transforming the customer journey. Today s customers are more empowered and connected than ever before.

More information

Performance Management Applications. Gain Insight Throughout the Enterprise

Performance Management Applications. Gain Insight Throughout the Enterprise Performance Management Applications Gain Insight Throughout the Enterprise Applications that Span the Enterprise Managers need a consolidated view of their key enterprise metrics and performance indicators

More information

Video Analytics. Keep video customers on board

Video Analytics. Keep video customers on board Video Analytics Release 1.0 Address the root causes of poor QoE by gaining an in-depth understanding of the customer experience Reduce churn and strengthen customer relationships with analytics that anticipate

More information

Applied Business Intelligence. Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA

Applied Business Intelligence. Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA Applied Business Intelligence Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA Agenda Business Drivers and Perspectives Technology & Analytical Applications Trends Challenges

More information

Using Predictive Analytics to Increase Profitability Part II

Using Predictive Analytics to Increase Profitability Part II Using Predictive Analytics to Increase Profitability Part II Jay Roy Chief Strategy Officer Practical Intelligence for Ensuring Profitability Fall 2011 Dallas, TX Table of Contents A Brief Review of Part

More information

Business Intelligence: Challenges and Opportunities Miguel de Castro Neto Porto, 20-22 June Decision makers need the right information in the right moment in the right place!!! Business Intelligence: Challenges

More information

Taking A Proactive Approach To Loyalty & Retention

Taking A Proactive Approach To Loyalty & Retention THE STATE OF Customer Analytics Taking A Proactive Approach To Loyalty & Retention By Kerry Doyle An Exclusive Research Report UBM TechWeb research conducted an online study of 339 marketing professionals

More information

SAP Manufacturing Intelligence By John Kong 26 June 2015

SAP Manufacturing Intelligence By John Kong 26 June 2015 SAP Manufacturing Intelligence By John Kong 26 June 2015 Agenda Registration Next Generation of SAP Solution for Manufacturing Tea Break SAP Business Analytics Solutions for Manufacturing - Dashboard Design

More information

ENTERPRISE APPLICATIONS

ENTERPRISE APPLICATIONS CHAPTER EIGHT ENTERPRISE APPLICATIONS Business Communications 2011 The McGraw-Hill Companies, All Rights Reserved 2 CHAPTER OVERVIEW SECTION 8.1 Enterprise Systems and Supply Chain Management Building

More information

Solve your toughest challenges with data mining

Solve your toughest challenges with data mining IBM Software Business Analytics IBM SPSS Modeler Solve your toughest challenges with data mining Use predictive intelligence to make good decisions faster 2 Solve your toughest challenges with data mining

More information

<Insert Picture Here> The Age of the Pure Play BI Vendor is Over

<Insert Picture Here> The Age of the Pure Play BI Vendor is Over The Age of the Pure Play BI Vendor is Over Simon Miller Principal Sales Consultant Oracle BI & Analytics The Business Intelligence Marketplace $12B $10B $8B $6B $4B $2B 0 $11.1B Market

More information

Solve Your Toughest Challenges with Data Mining

Solve Your Toughest Challenges with Data Mining IBM Software Business Analytics IBM SPSS Modeler Solve Your Toughest Challenges with Data Mining Use predictive intelligence to make good decisions faster Solve Your Toughest Challenges with Data Mining

More information

BI4Dynamics provides rich business intelligence capabilities to companies of all sizes and industries. From the first day on you can analyse your

BI4Dynamics provides rich business intelligence capabilities to companies of all sizes and industries. From the first day on you can analyse your BI4Dynamics provides rich business intelligence capabilities to companies of all sizes and industries. From the first day on you can analyse your data quickly, accurately and make informed decisions. Spending

More information

Implementing Data Models and Reports with Microsoft SQL Server

Implementing Data Models and Reports with Microsoft SQL Server Course 20466C: Implementing Data Models and Reports with Microsoft SQL Server Course Details Course Outline Module 1: Introduction to Business Intelligence and Data Modeling As a SQL Server database professional,

More information

CRM Analytics - Techniques for Analysing Business Data

CRM Analytics - Techniques for Analysing Business Data CRM Analytics - Techniques for Analysing Business Data Steve Zangari Partner Director EMEA Agenda» Brief introduction to Zap» CRM Analytics The importance The challenges The value» Leverage existing technology

More information

Solve your toughest challenges with data mining

Solve your toughest challenges with data mining IBM Software IBM SPSS Modeler Solve your toughest challenges with data mining Use predictive intelligence to make good decisions faster Solve your toughest challenges with data mining Imagine if you could

More information

CONCEPTUALIZING BUSINESS INTELLIGENCE ARCHITECTURE MOHAMMAD SHARIAT, Florida A&M University ROSCOE HIGHTOWER, JR., Florida A&M University

CONCEPTUALIZING BUSINESS INTELLIGENCE ARCHITECTURE MOHAMMAD SHARIAT, Florida A&M University ROSCOE HIGHTOWER, JR., Florida A&M University CONCEPTUALIZING BUSINESS INTELLIGENCE ARCHITECTURE MOHAMMAD SHARIAT, Florida A&M University ROSCOE HIGHTOWER, JR., Florida A&M University Given today s business environment, at times a corporate executive

More information

Developing Business Intelligence and Data Visualization Applications with Web Maps

Developing Business Intelligence and Data Visualization Applications with Web Maps Developing Business Intelligence and Data Visualization Applications with Web Maps Introduction Business Intelligence (BI) means different things to different organizations and users. BI often refers to

More information

Business Intelligence: How better analytics can lead your business to higher profits.

Business Intelligence: How better analytics can lead your business to higher profits. Business Intelligence: How better analytics can lead your business to higher profits. Introduction The economic downturn is forcing business leaders to rethink strategic plans. To remain competitive, businesses

More information

ACS 3907 E-Commerce. Instructor: Kerry Augustine March 3 rd 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd.

ACS 3907 E-Commerce. Instructor: Kerry Augustine March 3 rd 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd. ACS 3907 E-Commerce Instructor: Kerry Augustine March 3 rd 2015 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS Managing materials, services and information from suppliers through to the organization s

More information

Decisyon/Engage. Connecting you to the voice of the market. Contacts. www.decisyon.com

Decisyon/Engage. Connecting you to the voice of the market. Contacts. www.decisyon.com Connecting you to the voice of the market Contacts www.decisyon.com Corporate Headquarters 795 Folsom Street, 1st Floor San Francisco, CA 94107 1 844-329-3972 European Office Viale P. L. Nervi Directional

More information

Exploring Oracle BI Apps: How it Works and What I Get NZOUG. March 2013

Exploring Oracle BI Apps: How it Works and What I Get NZOUG. March 2013 Exploring Oracle BI Apps: How it Works and What I Get NZOUG March 2013 Copyright This document is the property of James & Monroe Pty Ltd. Distribution of this document is limited to authorised personnel.

More information

Implementing Data Models and Reports with Microsoft SQL Server

Implementing Data Models and Reports with Microsoft SQL Server CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Course 20466C: Implementing Data Models and Reports with Microsoft SQL Server Length: 5 Days Audience:

More information

The retailers guide to data discovery

The retailers guide to data discovery The retailers guide to data discovery How smart retailers are using visual data discovery to search for actionable insights that boost profits and help them understand their customers next move quicker

More information

Understanding Your Customer Journey by Extending Adobe Analytics with Big Data

Understanding Your Customer Journey by Extending Adobe Analytics with Big Data SOLUTION BRIEF Understanding Your Customer Journey by Extending Adobe Analytics with Big Data Business Challenge Today s digital marketing teams are overwhelmed by the volume and variety of customer interaction

More information

Three proven methods to achieve a higher ROI from data mining

Three proven methods to achieve a higher ROI from data mining IBM SPSS Modeler Three proven methods to achieve a higher ROI from data mining Take your business results to the next level Highlights: Incorporate additional types of data in your predictive models By

More information

Automated Financial Reporting (AFR) Version 4.0 Highlights

Automated Financial Reporting (AFR) Version 4.0 Highlights Automated Financial Reporting (AFR) Version 4.0 Highlights Why Do 65% of North American CAT Dealers Use AFR? Without formal training, our CFO conducted quarterly statement reviews with all of our operating

More information

Analytical CRM solution for Banking industry

Analytical CRM solution for Banking industry Analytical CRM solution for Banking industry Harbinger TechAxes PVT. LTD. 2005 Insights about What are the reasons and freq. for a customer contact? What are my product holding patterns? Which of my are

More information

ORACLE PROCUREMENT AND SPEND ANALYTICS

ORACLE PROCUREMENT AND SPEND ANALYTICS ORACLE PROCUREMENT AND SPEND ANALYTICS KEY FEATURES AND BENEFITS FOR BUSINESS USERS Streamline procurement and control material and component costs Quantify supplier performance to develop more profitable

More information

BI for the Mid-Size Enterprise: Leveraging SQL Server & SharePoint

BI for the Mid-Size Enterprise: Leveraging SQL Server & SharePoint AUGUST 2012 BI for the Mid-Size Enterprise: Leveraging SQL Server & SharePoint Defining Business Intelligence and How it Can Transform Organizations of All Sizes About Perficient s Microsoft Practice Perficient

More information

Insurance customer retention and growth

Insurance customer retention and growth IBM Software Group White Paper Insurance Insurance customer retention and growth Leveraging business analytics to retain existing customers and cross-sell and up-sell insurance policies 2 Insurance customer

More information

ByteMobile Insight. Subscriber-Centric Analytics for Mobile Operators

ByteMobile Insight. Subscriber-Centric Analytics for Mobile Operators Subscriber-Centric Analytics for Mobile Operators ByteMobile Insight is a subscriber-centric analytics platform that provides mobile network operators with a comprehensive understanding of mobile data

More information

Business Intelligence: Real ROI Using the Microsoft Business Intelligence Platform. April 6th, 2006

Business Intelligence: Real ROI Using the Microsoft Business Intelligence Platform. April 6th, 2006 Business Intelligence: Real ROI Using the Microsoft Business Intelligence Platform April 6th, 2006 Agenda Introduction Background Business Goals Microsoft Business Intelligence Platform Examples Conclusions

More information

Overview, Goals, & Introductions

Overview, Goals, & Introductions Improving the Retail Experience with Predictive Analytics www.spss.com/perspectives Overview, Goals, & Introductions Goal: To present the Retail Business Maturity Model Equip you with a plan of attack

More information

ORACLE LOYALTY ANALYTICS

ORACLE LOYALTY ANALYTICS ORACLE LOYALTY ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Increase customer retention and purchase frequency Determine key factors that drive loyalty and use that insight to increase overall

More information

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CII Institute of Logistics

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CII Institute of Logistics CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CII Institute of Logistics Session map Session1 Session 2 Introduction The new focus on customer loyalty CRM and Business Intelligence CRM Marketing initiatives Session

More information

Customer Analysis CUSTOMER VALUE CUSTOMER CUSTOMER ASSESSMENT SEGMENTATION MANAGEMENT

Customer Analysis CUSTOMER VALUE CUSTOMER CUSTOMER ASSESSMENT SEGMENTATION MANAGEMENT Customer CUSTOMER VALUE CUSTOMER CUSTOMER ASSESSMENT SEGMENTATION MANAGEMENT Companies are continuing to adopt a more customer-centric approach to doing business, realizing that in this competitive marketplace,

More information

ORACLE FINANCIAL ANALYTICS

ORACLE FINANCIAL ANALYTICS ORACLE FINANCIAL ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Receive intra-period information on income statement, cash flow, and balance sheet condition without having to perform consolidations

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

Part VIII: ecrm (Customer Relationship Management)

Part VIII: ecrm (Customer Relationship Management) Part VIII: ecrm (Customer Relationship Management) Learning Targets What are the objectives of CRM? How can we achieve customer acquisition and loyalty? What is the customer buying cycle? How does the

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Breadboard BI. Unlocking ERP Data Using Open Source Tools By Christopher Lavigne

Breadboard BI. Unlocking ERP Data Using Open Source Tools By Christopher Lavigne Breadboard BI Unlocking ERP Data Using Open Source Tools By Christopher Lavigne Introduction Organizations have made enormous investments in ERP applications like JD Edwards, PeopleSoft and SAP. These

More information

Increasing Retail Banking Profitability through CRM: the UniCredito Italiano Case History

Increasing Retail Banking Profitability through CRM: the UniCredito Italiano Case History Increasing Retail Banking Profitability through CRM: the UniCredito Italiano Case History Giorgio Redemagni Marketing Information Systems Manager Paris, 2002 June 11-13 UNICREDITO ITALIANO GROUP OVERVIEW

More information

Using Predictive Analytics to Increase Profitability Part III

Using Predictive Analytics to Increase Profitability Part III Using Predictive Analytics to Increase Profitability Part III Jay Roy Chief Strategy Officer Practical Intelligence for Ensuring Profitability Fall 2011 Dallas, TX Table of Contents A Brief Review of Part

More information

MAKING SENSE OF BIG DATA. Making Sense of Big Data 1

MAKING SENSE OF BIG DATA. Making Sense of Big Data 1 MAKING SENSE OF BIG DATA Making Sense of Big Data 1 HELLO! NICE TO MEET YOU! Shingly Lee Workshop Coordinator Brand Lover Eclectic foodie on Instagram: @shinglysylee Amy Martin Workshop Coordinator Fascinated

More information

Ingres Insights. Business Intelligence for the Telecommunications Industry Improving the bottom line and controlling expenses

Ingres Insights. Business Intelligence for the Telecommunications Industry Improving the bottom line and controlling expenses Ingres Insights Business Intelligence for the Telecommunications Industry Improving the bottom line and controlling expenses Ingres Insights Improving the bottom line and controlling expenses TABLE OF

More information

Continuous Customer Dialogues

Continuous Customer Dialogues Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4

More information

Analytics: The real-world use of big data

Analytics: The real-world use of big data Findings from the research collaboration of IBM Institute for Business Value and Saïd Business School, University of Oxford Analytics: The real-world use of big data How innovative enterprises extract

More information

RedPrairie for Convenience Retail. Providing Consistency and Visibility at Least Cost

RedPrairie for Convenience Retail. Providing Consistency and Visibility at Least Cost RedPrairie for Convenience Retail Providing Consistency and Visibility at Least Cost The Convenience Store Challenge With blurring lines between retail segments, Convenience Store chains are faced with

More information

Data Warehouse design

Data Warehouse design Data Warehouse design Design of Enterprise Systems University of Pavia 21/11/2013-1- Data Warehouse design DATA PRESENTATION - 2- BI Reporting Success Factors BI platform success factors include: Performance

More information

Chapter 4 Getting Started with Business Intelligence

Chapter 4 Getting Started with Business Intelligence Chapter 4 Getting Started with Business Intelligence Learning Objectives and Learning Outcomes Learning Objectives Getting started on Business Intelligence 1. Understanding Business Intelligence 2. The

More information

WHITE PAPER Analytics for digital retail

WHITE PAPER Analytics for digital retail WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave

More information

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS PRODUCT FACTS & FEATURES KEY FEATURES Comprehensive, best-of-breed capabilities 100 percent thin client interface Intelligence across multiple

More information

Architecting your Business for Big Data Your Bridge to a Modern Information Architecture

Architecting your Business for Big Data Your Bridge to a Modern Information Architecture Architecting your Business for Big Data Your Bridge to a Modern Information Architecture Robert Stackowiak Vice President, Information Architecture & Big Data Oracle Safe Harbor Statement The following

More information

SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS

SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS BUSINESS INTELLIGENCE FOR ORACLE APPLICATIONS AND TECHNOLOGY SAP Solution Brief SAP BusinessObjects Business Intelligence Solutions 1 SAP BUSINESSOBJECTS

More information

www.ducenit.com Analance Data Integration Technical Whitepaper

www.ducenit.com Analance Data Integration Technical Whitepaper Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring

More information

Introduction to Business Intelligence

Introduction to Business Intelligence IBM Software Group Introduction to Business Intelligence Vince Leat ASEAN SW Group 2007 IBM Corporation Discussion IBM Software Group What is Business Intelligence BI Vision Evolution Business Intelligence

More information

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods

More information

Achieving customer loyalty with customer analytics

Achieving customer loyalty with customer analytics IBM Software Business Analytics Customer Analytics Achieving customer loyalty with customer analytics 2 Achieving customer loyalty with customer analytics Contents 2 Overview 3 Using satisfaction to drive

More information

ORACLE HUMAN RESOURCES ANALYTICS

ORACLE HUMAN RESOURCES ANALYTICS ORACLE HUMAN RESOURCES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Oracle Human Resources Analytics intelligence dashboards provide strategic workforce performance information. Determine key factors

More information

HGH BI Solutions. Business Intelligence & Integration. Equipping Your Organization for Effective Decision Making

HGH BI Solutions. Business Intelligence & Integration. Equipping Your Organization for Effective Decision Making HGH BI Solutions Business Intelligence & Integration Equipping Your Organization for Effective Decision Making Peter Kranenburg RI MCP HGH Business Consultancy B.V. Agenda BI building blocks - components

More information

Common Situations. Departments choosing best in class solutions for their specific needs. Lack of coordinated BI strategy across the enterprise

Common Situations. Departments choosing best in class solutions for their specific needs. Lack of coordinated BI strategy across the enterprise Common Situations Lack of coordinated BI strategy across the enterprise Departments choosing best in class solutions for their specific needs Acquisitions of companies using different BI tools 2 3-5 BI

More information

White Paper. Real-time Customer Engagement and Big Data are Changing Marketing

White Paper. Real-time Customer Engagement and Big Data are Changing Marketing Real-time Customer Engagement and Big Data are Changing Marketing Real-time Customer Engagement and Big Data are Changing Marketing Marketing is rapidly approaching to what marketers have often dreamed

More information

Unlock the business value of enterprise data with in-database analytics

Unlock the business value of enterprise data with in-database analytics Unlock the business value of enterprise data with in-database analytics Achieve better business results through faster, more accurate decisions White Paper Table of Contents Executive summary...1 How can

More information

Banking Industry Performance Management

Banking Industry Performance Management A MICROSOFT WHITE PAPER Banking Industry Performance Management Using Business Intelligence to Increase Revenue and Profitability Software for the business. Overview Today, banks operate in a complex,

More information

Practical Considerations for Real-Time Business Intelligence. Donovan Schneider Yahoo! September 11, 2006

Practical Considerations for Real-Time Business Intelligence. Donovan Schneider Yahoo! September 11, 2006 Practical Considerations for Real-Time Business Intelligence Donovan Schneider Yahoo! September 11, 2006 Outline Business Intelligence (BI) Background Real-Time Business Intelligence Examples Two Requirements

More information

Solutions for Insurance Companies. MicroStrategy Business Intelligence: Solutions for Maximizing Policyholder Profitability

Solutions for Insurance Companies. MicroStrategy Business Intelligence: Solutions for Maximizing Policyholder Profitability Solutions for Insurance Companies MicroStrategy Business Intelligence: Solutions for Maximizing Policyholder Profitability Business Intelligence and Insurance I. II. Introduction: Increasing Underwriting

More information

Global Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit

Global Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit Global Enterprise Business Platform Interactive, Intelligent with Controls to Ensure Profit Sales and Sales Force Customer Relationship Supply Chain Stores & Purchase Production Product Data Scheduling

More information

Oracle Business Intelligence Suite Enterprise Edition

Oracle Business Intelligence Suite Enterprise Edition Oracle Business Intelligence Suite Enterprise Edition Name: Tom Harris Title: Senior Sales Consultant Public Sector BI Phone: (301)253-6568 Email: TOM.HARRIS@ORACLE.COM Oracle Business

More information

QlikView Business Discovery Platform. Algol Consulting Srl

QlikView Business Discovery Platform. Algol Consulting Srl QlikView Business Discovery Platform Algol Consulting Srl Business Discovery Applications Application vs. Platform Application Designed to help people perform an activity Platform Provides infrastructure

More information

Transforming customer service with business analytics

Transforming customer service with business analytics IBM Software Business Analytics Customer Service Transforming customer service with business analytics 2 Transforming customer service with business analytics Contents 2 Overview 2 Customer service is

More information

www.sryas.com Analance Data Integration Technical Whitepaper

www.sryas.com Analance Data Integration Technical Whitepaper Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring

More information

Calculating ROI for Business Intelligence Solutions in Small and Mid-Sized Businesses

Calculating ROI for Business Intelligence Solutions in Small and Mid-Sized Businesses Calculating ROI for Business Intelligence Solutions in Small and Mid-Sized Businesses Introduction Successful business intelligence implementations can unlock key information within a company s data vaults

More information

Turning Big Data into More Effective Customer Experiences. Experience the Difference with Lily Enterprise

Turning Big Data into More Effective Customer Experiences. Experience the Difference with Lily Enterprise Turning Big into More Effective Experiences Experience the Difference with Lily Enterprise Table of Contents Confidentiality Purpose of this Document The Conceptual Solution About NGDATA The Solution The

More information

NICE MULTI-CHANNEL INTERACTION ANALYTICS

NICE MULTI-CHANNEL INTERACTION ANALYTICS NICE MULTI-CHANNEL INTERACTION ANALYTICS Revealing Customer Intent in Contact Center Communications CUSTOMER INTERACTIONS: The LIVE Voice of the Customer Every day, customer service departments handle

More information

Big Data: Key Concepts The three Vs

Big Data: Key Concepts The three Vs Big Data: Key Concepts The three Vs Big data in general has context in three Vs: Sheer quantity of data Speed with which data is produced, processed, and digested Diversity of sources inside and outside.

More information

Using Business Intelligence to Achieve Sustainable Performance

Using Business Intelligence to Achieve Sustainable Performance Cutting Edge Analytics for Sustainable Performance Using Business Intelligence to Achieve Sustainable Performance Adam Getz Principal, About is a software and professional services firm specializing in

More information

Microsoft SQL Server Business Intelligence and Teradata Database

Microsoft SQL Server Business Intelligence and Teradata Database Microsoft SQL Server Business Intelligence and Teradata Database Help improve customer response rates by using the most sophisticated marketing automation application available. Integrated Marketing Management

More information

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS Oracle Fusion editions of Oracle's Hyperion performance management products are currently available only on Microsoft Windows server platforms. The following is intended to outline our general product

More information

Smart Ways To Improve Contact Center Performance

Smart Ways To Improve Contact Center Performance Smart Ways To Improve Contact Center Performance The right technology helps measure what matters White Paper sponsored by Aligning Business and IT To Improve Performance Ventana Research 1900 South Norfolk

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI)

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) ElegantJ BI White Paper Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational

More information