Organise Your Business

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1 Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013

2 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small & Medium Enterprises, who have never used any automated tool other than MS Excel - Everybody s First CRM Sales Force Automation Marketing Automation Customer Support Invoicing & Payment Purchasing & Inventory Tracking Reporting & Analytics On Demand, No Investment on Servers or Software, No hassles to hire IT Guy, Secure Server, Automated daily backup, No Data loss Easy-to-use, customizable, can use it Any Time, Any Where or on Any Device Free Trial, Online Activation, Free Support, Pay As you Use

3 Second CRM Features Sales Force Automation Benefits Leads Management Account Management Sales Pipeline Tracking Quotation to Sales Order Management Services & Service Contracts Capture Website Leads Share sales data across individuals and teams Bring new sales representatives up to speed Present effective presentations and proposals to customers Increase productivity by automating the quotes, and invoicing Second CRM drives sales performance by allowing sales representatives to track and share potentials, manage and upsell into existing accounts, coordinate activities across teams. With Second CRM you can monitor pipeline stages through dashboards and collaborate through alerts & notifications and integration with Website for capturing online leads. It supports the complete sales process of your organization, starting from Lead Management, Potentials, Account & Contact Management, Sales Pipeline Management, Quotations, Sales Orders, Invoicing, and others.

4 Second CRM Features Manage leads from multiple sources, build and track marketing campaigns, manage multiple marketing offers, and ensure marketing and sales reps have up-to-date information necessary to close the deal. Using Second CRM, companies are more productive with whole integrated approach with s, SMS and Google apps that highly supports the top and bottom lines. Second CRM provides Marketing, Online Web Forms, Product Management specifically useful for marketing team, along with other marketing-related modules, such as Activities, Calendaring and Contact Management. Benefits Marketing Automation Campaign Management Mass Mail with Templates Send & receive SMS in CRM Google Apps Integration Calendaring & To Do Management Document Management Close the gap between lead generation and deal closure Segment customers to target the right customer set with the right message Generate and monitor campaigns across all customer channels Integration into Google Apps for enhanced collaboration

5 Second CRM Features Acquiring new customers is much more expensive than selling to existing ones. With Second CRM customer support, companies have the confidence that customer cases will be handled quickly and effectively. Second CRM customer support centralizes customer service requests across channels to allow companies to diagnose bugs, assign and escalate customer issues to resolution. Second CRM provides enterprise quality Customer Support & Service features, such as Ticket Management, Service Contracts Management, Customer Self- Service Portal, Reports & Statistics specifically useful for your organization's customer support force. Customer Support Account Management Manage Service Contracts Customer Issue Management Customer Portal Knowledgebase, FAQ s Benefits Centrally manage and share all customer service issues Manage Service Contracts better, with expiry alerts and timely follow ups Understand frequency of incidents to improve product quality Measure the responsiveness of customer support Manage schedules, calls, meetings and s from a single location

6 Second CRM Features Second CRM offers lot more than normal CRM software offer, as we believe, most of the small and mid size companies will improve the productivity of their internal operations, if its is integrated with the CRM. Second CRM offers features like Project Management, Inventory Management, Payments & Receipts, Purchasing Management, dealing with vendors, Asset Management and much more, to give maximum returns for your investment. Second CRM streamlines common operations tasks and promotes effective communication across the company from marketing, sales, operations to finance. Benefits Tracking the Post Sales activities, to give holistic view of the customer Complete cycle from Lead to Sale, and Invoice to Receipt Manage your stock, with Purchase Orders and Sales Orders Operations Management Project Management PO & Vendor Management Invoicing, Payment & Receipt Customer Asset Management Computer Telephony Integration

7 Second CRM Features Benefits Segment prospects and customers based on attributes that drive your business Benchmark campaigns to understand which efforts produce the most revenue Business Intelligence Dashboard & Charts Advanced Reporting Alerts & Notification Scheduled Reports Data Analysis Benefits Roll-up and analyze sales opportunities across your organization Monitor the customer satisfaction of accounts Second CRM BI Reporting enables you quickly assess your reported data and take immediate action to make smarter and timely business decisions. This includes business intelligence functionality that extends beyond other CRM vendors solutions and is easier to use. With Second CRM you can assess customer and competitive trends all to help you make faster, more profitable decisions. Second CRM reporting turns data into actionable information. Managers can monitor business performance across customer segments, marketing campaigns, sales opportunities and customer satisfaction levels.

8 Second CRM Features exrm is the natural evolution of CRM (Customer Relationship Management). In today s dynamic business environment companies demand the ability to manage anything (X=anything), not just relationships with customers. Second CRM s Open platform and flexible architecture makes it is much more than a traditional CRM product. Instead, a better way to think of Second CRM is as a rapid development application with out-of-the-box CRM functionality. Second CRM Extensibility features include, fully documented Web API, Configurable workflows and integrations available for popular CMS. Benefits Able to quickly customise CRM as per the organisation needs, without any IT support Integrate with corporate website for online leads, and complaints management Extensible Modular Architecture Web Services API Mobile Interface Import / Export Data Configurable Workflow Benefits Easily export the data for external analysis and reporting. Integrate the CRM System with other backend systems for single version of organisation data

9 Second CRM Features Sales Force Automation Leads Management Account Management Sales Pipeline Tracking Quotation to Sales Order Management Services & Service Contracts Capture Website Leads Business Intelligence Dashboard & Charts Advanced Reporting Alerts & Notification Scheduled Reports Data Analysis Marketing Automation Campaign Management Mass Mail with Templates Send & receive SMS in CRM Google Apps Integration Calendaring & To Do Management Document Management Customer Support Account Management Manage Service Contracts Customer Issue Management Customer Portal Knowledgebase, FAQ s Extensible Modular Architecture Web Services API Mobile Interface Import / Export Data Configurable Workflow Operations Management Project Management PO & Vendor Management Invoicing, Payment & Receipt Customer Asset Management Computer Telephony Integration

10 Second CRM: Dashboard

11 Second CRM: Quotation

12 Editions & Pricing Second CRM Express Second CRM Standard Second CRM Professional RM20 /user /month RM50 /user /month RM85 /user /month Manage your Customers and track Sales Centralised Customer database, track their every interaction and track new sales leads and pipeline Leads & Sales Pipeline Management Account & Contact Management Sales Activity Tracking Standard & Custom Reports Web Mail with Templates Calendaring & To Do Management Google Apps Integration SMS Messaging Manage End to End Sales & Marketing Everything Express has, plus ability to generate online quotes and invoices and manage campaigns Product & Services Management Quotation Management Mass & SMS Campaigns Content Library Sales Order & Invoicing Custom Dashboard & Charts Capture Web site leads Configurable Workflows (with SMS alerts) Manage your Complete Business End to End Everything Standard has, plus additional features to manage overall business operations Manage Service Contracts Track Service Requests Purchase Orders & Vendor Management Payment & Receipts Project Management Asset Management API for Application Integration * Minimum 5 Users.

13 Implementation & Support To keep the process simple Second CRM is all online starting from registering for 30-Day Free Trail to pay using credit card for the Paid version. Visit website View Demos and Compare Editions Register for 30-Day Free Trail Access Support Portal and Getting Started guides to learn basics and ask questions on forums to clear doubts Upgrade to Paid Version and Go Live Estimated Implementation Time < 30 days* Continuous Support during Subscription Period Application Hosting at SoftSolvers Cloud (Guaranteed Uptime 99.9%) Server & Application Maintenance (Backup, Patches, Upgrades, etc) Dedicated Customer Support (SLA, Toll Free No, Contact Centre, Online Support) Minor Changes and Bug Fixing * Standard implementation.

14 Comparison with Traditional CRM Comparing Second CRM Professional Edition with traditional On Premise CRM implementation, over a period of Three years, assuming Ten active users. Traditional (On Premise) CRM Feature Unit Price Total Cost Software License 10 Users (assuming client buying a mid range CRM solution) Second CRM Professional Edition 20,000 Server Hardware (assuming a single machine) 5,000 Server Hosting (per month for data centre) ,800 System Admin (avg monthly salary) 2,500 90,000 Total Cost in RM (For Three Years) 125,800 Feature Unit Price Total Cost Server & Application Setup Second CRM Subscription fee (per user per month) 85 30,600 Rest Everything Total Cost in RM (For Three Years) 30,600 Nil Nil Few Considerations With own Hardware there is no scalability, if more users are required After 3 years, most of hardware need upgrades or even replacement For any reason replacing a trained System Admin could be a nightmare for any Company Second CRM grows with your Company, keeps you always Lean & Agile

15 Second CRM Key Differentiators CRM on Your Terms On Demand, Subscription Based No Capital Investments on Servers or Software, Secure Servers, Daily Backups, Security Updates, all taken care off, just focus on your business. Multiple Deployment Options, Full Control * Second CRM s Cloud, Amazon, your own Private Cloud or even in-house server Source Code available for any enhancements Full Control. Best Price Value Package Second CRM is highly cost competitive as compare to other global players, both in terms of subscription and the professional services fee. Open Source, Cloud Computing, Malaysia Cost Advantage Zero Risk Trials, Highly Flexible Subscription * Second CRM Enterprise Edition. Second CRM encourages try before you buy, without even swiping Credit Card. Second CRM allows rebalance users up or down to meet business needs.

16 Success with Second CRM Case Study: MYOB South Asia Implementation & Launch More than 40k Customers across Asia Pacific Sales, Marketing, Customer Support Migration from Siebel Zero to Live in < 3 weeks Growing with them More than 2 years, we ve been serving them (80k+) Recently added HK region Our Product is growing Everyday working with them 2010 Silver Award for Best CRM Programme Implementation

17 We are NOT Alone Clients Privileged to work with more than 80 Customers across Malaysia & Singapore Partners Working with some of the largest Telcos in the region Working with many partners for Creating awareness

18 We are NOT Alone Awards & Achievements Asia Top 50 Apps 2010 Silver award for Finalist in Echelon 2011 Semifinalist 2010, by E27 Singapore Best CRM Implementation, by CCAM Malaysia held at Singapore, Asia s largest Startup event CRM Idol 2012 Industry Accolades and this is just a beginning

19 Thank You Questions & Answers For more info and 30-day Free Trial, please logon to Soft Solvers Solutions Sdn Bhd C-G-17, SME Technopreneur Centre, 2270 Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA Tel: Fax: Web:

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