1 Organise Your Business Second CRM On Demand Customer Relationships A Business Introduction Presentation June, 2013
2 Organise AND Improve What is Business Improvement Boosted win rates by 27% Improved sales revenue by 34% Increased lead volume by 52% Cut service and support costs by 23% Without any Capital Investment Without hiring any New Staff * Note: Figures based on a survey of 3,254 customers, by independent research firm MarketTools Inc, that uses On Demand CRM Solutions.
3 Organise AND Improve Effectively managing the customer lifecycle from marketing to sales to service is critical to every company s profitability and growth. Key Processes to achieve Business Improvement Implementing CRM can help in Increasing Sales Implementing CRM can help in Improving Customer Retention Implementing CRM can help Enhancing Internal Efficiencies and External Image
4 Organise AND Improve Then Why Companies don t use CRM We did a survey 80% SME s don t use automated quotes or invoices, 90% don t even have complete profile of their Customers and more than 70% don t even know what a CRM is and what it can do SME s are afraid of: buying Servers & Software hire IT Guys the problems that come with software - version upgrades, backups or system crash, data loss - et all and what most SME s use MS Excel
5 So What s the Solution Second CRM On Demand Customer Relationships Designed for Small & Medium Enterprises, who have never used any automated tool other than MS Excel - Everybody s First CRM Sales Force Automation Marketing Automation Customer Support Invoicing & Payment Purchasing & Inventory Tracking Reporting & Analytics On Demand, No Investment on Servers or Software, No hassles to hire IT Guy, Secure Server, Automated daily backup, No Data loss Easy-to-use, customizable, can use Any Time, Any Where, or on Any Device Free Trial, Online Activation, Free Support, Pay As you Use
6 Second CRM Features Sales Force Automation Leads Management Account Management Sales Pipeline Tracking Quotation to Sales Order Management Services & Service Contracts Capture Website Leads Business Intelligence Dashboard & Charts Advanced Reporting Alerts & Notification Scheduled Reports Data Analysis Marketing Automation Campaign Management Mass Mail with Templates Send & receive SMS in CRM Google Apps Integration Calendaring & To Do Management Document Management Customer Support Account Management Manage Service Contracts Customer Issue Management Customer Portal Knowledgebase, FAQ s Extensible Modular Architecture Web Services API Mobile Interface Import / Export Data Configurable Workflow Operations Management Project Management PO & Vendor Management Invoicing, Payment & Receipt Customer Asset Management Computer Telephony Integration
7 Editions & Pricing Second CRM Express Second CRM Standard Second CRM Professional US$8 /user /month US$18 /user /month US$28 /user /month Manage Customers and Track Sales Activities Centralised Customer database, track every interaction and manage sales leads and pipeline Leads & Sales Pipeline Management Account & Contact Management Sales Activity Tracking Standard & Custom Reports Web Mail with Templates Calendaring & To Do Management Google Apps Integration SMS Messaging Manage Complete Sales & Marketing Activities Everything Express has, plus ability to generate online quotes and invoices and manage campaigns Role permissions Product & Services Management Quotation Management Mass & SMS Campaigns Content Library Sales Order & Invoicing Custom Dashboard & Charts Capture Web site leads Configurable Workflows (with SMS alerts) Manage Entire Business for enhanced Productivity Everything Standard has, plus features to manage customer support and after sales activities Manage Service Contracts Track Service Requests Purchase Orders & Vendor Management Payment & Receipts Project Management Asset Management Unlimited application customisations API for Application Integration * Minimum 5 Users.
8 Implementation & Support To keep the process simple Second CRM is all online starting from registering for 30-Day Free Trail to pay using credit card for the Paid version. Visit website View Demos and Compare Editions Register for 30-Day Free Trail Access Support Portal and Getting Started guides to learn basics and ask questions on forums to clear doubts Upgrade to Paid Version and Go Live Estimated Implementation Time < 30 days* Continuous Support during Subscription Period Application Hosting at SoftSolvers Cloud (Guaranteed Uptime 99.9%) Server & Application Maintenance (Backup, Patches, Upgrades, etc) Dedicated Customer Support (SLA, Toll Free No, Contact Centre, Online Support) Minor Changes and Bug Fixing * Standard implementation.
9 Comparison with Traditional CRM Comparing Second CRM Professional Edition with traditional On Premise CRM implementation, over a period of Three years, assuming Ten active users. Traditional (On Premise) CRM Feature Unit Price Total Cost Software License 10 Users (assuming client buying a mid range CRM solution) Second CRM Professional Edition 5,000 Server Hardware (assuming a single machine) 1,500 Server Hosting (per month for data centre) 100 3,600 System Admin (avg monthly salary) 2,500 90,000 Total Cost in US$ (For Three Years) 100,100 Feature Unit Price Total Cost Server & Application Setup Second CRM Subscription fee (per user per month) 28 10,080 Rest Everything Total Cost in US$ (For Three Years) 10,600 Nil Nil Few Considerations With own Hardware there is no scalability, if more users are required After 3 years, most of hardware need upgrades or even replacement For any reason replacing a trained System Admin could be a nightmare for any Company Second CRM grows with your Company, keeps you always Lean & Agile
10 Second CRM Key Differentiators Going Beyond Criteria On Demand, Subscription Based No Capital Investments on Servers or Software, Secure Servers, Daily Backups, Security Updates, all taken care off, just focus on your business. Multiple options for Deployment, Full Control Second CRM Cloud, AWS, your own Private Cloud or even on your in-house server. Source code available for any enhancement Full Control. Best Price Value Package Second CRM is highly cost competitive, both in terms of subscription and the professional services fee. Open Source, Cloud Computing, Malaysia Cost Advantage. Zero Risk Trial, Highly Flexible Subscription Second CRM encourages try before you buy, without even swiping Credit Card. Second CRM allows rebalance users up or down to meet business needs.
11 Success with Second CRM Case Study: MYOB South Asia Implementation & Launch 40k Customers across Asia Pacific Sales, Marketing, Customer Support Migration from Siebel Zero to Live in < 3 weeks Growing with them Working for 3 years now, reached more than 80k customers Later added HK region also Continous Product improvement 2010 Silver Award for Best CRM Programme Implementation
12 We are NOT Alone Clients Privileged to work with more than 100 Customers across Asia.
13 We are NOT Alone Partners Awards & Achievements Asia Top 50 Apps 2010 Silver award for Finalist in Echelon 2011 Semifinalist 2010, by E27 Singapore Best CRM Implementation, by CCAM Malaysia held at Singapore, Asia s largest Startup event CRM Idol 2012 and this is just a beginning
14 Thank You Questions & Answers Soft Solvers Solutions Sdn Bhd C-G-17, SME Technopreneur Centre, 2270 Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA Tel: Fax: Web:
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