How To Work For A Corporation

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1 USAA Community Affairs Application Packet Educators in the Workplace Program 2014 Candidate Contact Form Name: Mailing Address: Home Phone: Alternate Phone: Address: School District: Campus: Applying For: ( ) - ( ) - To apply for a position, submit this completed Candidate Contact Form and a résumé by March 14, 2014 via at employment@neisd.net : Please include on your résumé: -Reason for wanting to participate in the program -Work skills -Job history -Writing skills -Math skills -Customer contact (service) skills -Computer skill

2 Chief Executive Officer (CEO) Audit Services Days: Monday - Friday Educators in the Workplace Update process documentation, excel spreadsheets, and desktop procedures for improved internal controls (procedures/instructional writing skills, use of process mapping tool, Microsoft Excel skills). Update sharepoint sites used for communications to audit staff and other business areas. May performs basic audit assignments to support the completion of assurance and advisory projects of operational business areas. Assists with special audit reviews, monitoring activities, and completion of work for external auditors and/or regulators. Works with the auditor- in-charge to ensure compliance with corporate and industry audit standards. Skill Requirements Microsoft Office Skills (Excel, PowerPoint, Word, Outlook) Organizational skills The ability to adjust to multiple demands and shifting priorities in a positive, efficient and constructive manner. Communication skills Strong verbal and written communication skills Analytical thinking; ability to formulate opinion

3 Educators in the Workplace CEO Member/Employee Relations Days: Monday - Friday Assist with research and preparation of written responses to executive level member complaints. Depending on teacher skill level, assist with trending and analysis of root causes. Skill Requirements Prefer English teacher or someone with excellent oral and written communication skills Computer skills Microsoft Office, PowerPoint, Excel Organizational skills - self-starter, the ability to adjust to multiple demands and shifting priorities in a timely and constructive manner Discretion - able to handle confidential information

4 Chief Financial Officer (CFO) General Accounting Days: Monday - Friday Educators in the Workplace Update a variety of financial documentation and/or financial statements to support business processes (Excel, Microsoft Word, and PowerPoint skills). Update process documentation, excel spreadsheets, and desktop procedures for improved internal controls (procedures/instructional writing skills, use of process mapping tool, Microsoft Excel skills). Support financial and accounting analysts in performing business analysis. Skill Requirements Microsoft Office Skills (Excel, PowerPoint, Word, Outlook) Organizational skills The ability to adjust to multiple demands and shifting priorities in a positive, efficient and constructive manner. Communication skills Strong verbal and written communication skills

5 Educator in the Workplace Enterprise Innovation : Days: Monday Friday Hours: 8 5 p.m. (but can be flexible) Dress code: Business casual Purpose of job: Provide operational support services for USAA s Innovation Program and Projects. Collaborate with Enterprise Innovation team members and cross-matrixed teams throughout the company to resolve process and system issues. Tasks to performed: Generate informational and graphical reports from innovation system in support of various business initiatives, projects, programs and/or events. Draft and coordinate Innovation s activity reporting for senior management. Assist Innovators exploration and prioritization of innovation ideas. Assist Innovators business case development by collecting supporting documentation, to include competitive, supplier, member or employee research, etc. Help schedule and bring together the right employees/suppliers to flesh out ideas, approaches, findings and results. Develop and maintain moderately complex spreadsheets. Supports development and modification of presentations. May create some presentations independently. Skill Requirements: Business major Above average MS PowerPoint, Excel, Word, Outlook and Windows Explorer skills Strong writing skills Good collaboration skills Quick learner

6 Educators in the Workplace Federal Savings Bank (FSB) Business Performance Excellence Days: Monday - Friday Hours: 8:00 a.m. - 5:00 p.m. Assists in the coordination of research, analysis, and implementation of new member correspondence to include: letters, s, forms, alerts, and other correspondence for multiple systems and products. Assists in the research, analysis and implementation of projects for the banks Composes standard to complex messages in accordance with prescribed policies, procedures, and regulations. Composes standard to complex communications for employees. Assist in Requirements for training employees for new initiatives introduced in the bank. Skill Requirements Prefer English teacher or someone with excellent oral and written communication skills Computer skills Microsoft Office, PowerPoint, Excel Organizational skills - self-starter, the ability to multi-task competing priorities in a timely, accurate and effective manner Communication skills Strong verbal and written communication skills Discretion - able to handle confidential information

7 Educators in the Workplace Financial Foundations (NMS) Days: Monday - Friday Hours: 8:00 a.m. - 5:00 p.m. : Assist with special projects supporting New Member Solutions Assist with auditing and compiling results Skill Requirements: Computer Skills Microsoft Word and Excel Organizational Skills self-starter, the ability to multi-task competing priorities in a timely, accurate and effective manner Interpersonal skills enthusiastic and quick learner Communication skills Strong verbal and written communication skills

8 USAA Educators in the Workplace Financial Foundations Days: Monday Friday Assist in developing action plans for representative expectations. Assist managers with project support and on-the-job training opportunities Y-cord with representatives (monitor phone calls to ensure high quality of customer service) Provide assistance and support to managers in an effort to identify opportunities or teachable moments Skill Requirements Excellent oral and written communication skills Computer skills Microsoft Office, PowerPoint, Excel Organizational skills - self-starter, the ability to adjust to multiple demands and shifting priorities in a timely and constructive manner Discretion - able to handle confidential information Customer focus and results driven Preferred Skills Innovative Coaching ability (counseling, challenging, mentoring)

9 USAA Educators in the Workplace Information Technology - IT Workforce Management Job Summary Our department s primary focus is to recruit, develop and retain high caliber IT talent as employees of USAA. We collect and analyze data to constantly improve our recruiting and retention efforts. This Educator in the Workplace intern position will primarily be in support of our college and military recruiting and development programs. During the summer months we will host 200 college IT interns and 20 Veteran trainees providing job experience, special events, guest speakers, collaboration opportunities, team building activities, and projects. Our goal is that we will retain the interns and veterans as future employees. Days: Monday Friday Education and Experience Bachelor s degree and teaching certification 2+ years teaching experience in Technology, CTE, Math, Business, or related areas Skills Microsoft Office-proficient in Excel, Outlook, Word, PowerPoint Good communication and organizational skills Ability to work collaboratively as part of a team as well as independently in a multitasking environment Leadership skills - such as grade level chairperson, department/committee head, or professional development facilitator Software development and/or knowledge of Agile Methodology (preferred but not required) Support team members with the IT recruiting program: assist with and attend intern events, assist with administrative tasks, attend meetings, etc. Project Management: assist in planning, organizing, utilizing resources, and reporting to achieve specific goals by participating in collaborative and independent projects and complete tasks within allotted time frame. Process Engineering: assist in analyzing and designing workflows to improve process Assist with analyzing IT metrics Assist with special projects as needed: data collection, research, presentations, etc. Attend daily stand up meetings in support of agile methodology Utilize experience as an educator to brainstorm, design, plan, and coordinate projects that will encourage students to pursue studies and careers in IT fields.

10 USAA Educators in the Workplace Instructional Design and Development Days: Monday - Friday Hours: 8:00 a.m. - 5:00 p.m. : Assist with special projects supporting MSR Development Member Contact Learning Complete one week rotational assignments with each of the Member Contact Learning MSR Development sub-teams and complete assigned targeted activities in each rotation. Attend relevant meetings Complete weekly touchbase meetings with the head of Member Contact LearningMSR Development Attend required business meetings Activity and enthusiastically contribute ideas and innovative thinking to improve processes Skill Requirements: Computer Skills Microsoft Word and Excel Organizational Skills self-starter, the ability to multi-task competing priorities in a timely, accurate and effective manner. Interpersonal skills enthusiastic and quick learner Communication skills Strong verbal and written communication skills. Would be great to have had experience in project management and instructional design, but not essential. About the Organization The job title MSR is a Member Service Representative. These roles are the backbone of our member contact centers taking inbound and some outbound calls to and from the USAA members. There are over 13,000 MSRs in USAA. The Member Contact Learning MSR Development organization is charged with the learning and development of all these resources.

11 USAA Educators in the Workplace Information Technology Project Delivery Development Environment Days: Monday Friday Education and Experience Bachelor s degree or equivalent work experience 2+ years teaching experience in computer science or related fields Skills Microsoft Office Project Management Process Engineering Software Analysis, Testing and/or Development Business Administration (preferred, but not required) Job Summary Participates in the evaluation, planning and execution of technical business solutions. With supervision performs either technical or project management work assignment and participates in problem resolution to support team members and deliver solutions. Assist with process analysis, project management, and software implementation activities Assist with project planning, status, and reporting activities Contribute to internal process improvement initiatives Assist with special projects as needed

12 Property and Casualty Actuary (2 positions) Days: Monday Friday Educators in the Workplace : Assist with special projects supporting competitive analysis for P&C Build and develop Excel spreadsheets Skill Requirements: Math skills (preferably a Math teacher) Computer Skills - Outlook, Microsoft Excel and Word required Interpersonal skills enthusiastic and quick learner Communication skills Strong verbal and written communication skills