C115 Office Administration - Medical MTCU Code Program Learning Outcomes

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1 C115 Office Administration - Medical MTCU Code Program Learning Outcomes Synopsis of the Vocational Learning Outcomes* The graduate has reliably demonstrated the ability to: 1. apply scheduling, task coordination, and organizational skills to facilitate the completion of tasks and to meet deadlines in the medical environment. 2. establish and maintain data management systems to organize electronic and paper records for the medical environment. 3. coordinate the organizing, processing, and responding to electronic and paper communications to facilitate the flow of information in the medical environment. 4. produce accurate financial and billing records for the medical environment within a specified time frame by compiling information and using appropriate software. 5. produce accurate medical correspondence and reports by a specified deadline using available computer technology as well as by applying recording, editing, and language skills. 6. use effective interpersonal skills in the workplace to assist the completion of individual and team tasks and to promote the image of the organization. 7. troubleshoot and show initiative in the creation and production of accurate, organized medical documents within a specified time frame. 8. provide technical support and training related to computer software to others in the medical environment as required. 9. use the Internet and its tools in a medical environment to enhance communication and business opportunities. 10. demonstrate administrative skills to enhance the effective operation of the workplace. Elements of Performance 1. The graduate has reliably demonstrated the ability to apply scheduling, task coordination, and organizational skills to facilitate the completion of tasks and to meet deadlines in the medical environment. 1.1 Prioritize tasks 1.2 Design and implement a work plan 1.3 Cooperatively plan team tasks and responsibilities

2 1.4 Negotiate and meet deadlines 1.5 Use electronic and manual calendar and reminder systems 1.6 Coordinate arrangements for appointments and meetings effectively and efficiently 1.7 Organize a workspace according to a full understanding of the roles and responsibilities assigned 1.8 Use critical thinking techniques to develop decision- making skills 1.9 Make decisions appropriate to the workplace and position 1.10 Apply knowledge of ergonomics to health, safety, and productivity concerns 1.11 Organize appropriate facilities, equipment, services, and supplies to support meetings and related activities 2. The graduate has reliably demonstrated the ability to. 2.1 Identify the structure, components, equipment, and supplies required for electronic and paper filing systems in the medical environment 2.2 Use procedures for opening and retaining paper and electronic files 2.3 Select and use appropriate storage and retrieval methods for electronic and paper records Handle records in a manner which complies with statutes and regulations governing privacy of information and retention of records in the medical environment 2.4 Apply database concepts to the organization of computerized records for the medical environment 2.5 Establish a system for organizing electronic and paper records in the medical environment 2.6 Maintain organized, current electronic and paper records for the medical environment 3. The graduate has reliably demonstrated the ability to coordinate the organizing, processing, and responding to electronic and paper communications to facilitate the flow of information in the medical environment. 3.1 Listen effectively 3.2 Follow oral and written instructions 3.3 Make notes to record communications 3.4 Apply knowledge of telephone, electronic mail, and voice- mail systems to a variety of communication situations in the medical environment 3.5 Use appropriate language and style for telephone and electronic conversations in a variety of situations in the medical environment 3.6 Use correct medical terminology 3.7 Analyze written communications received through electronic and paper communication systems to determine appropriate action 3.8 Complete a variety of forms to record communications and support the flow of information in the medical environment 3.9 Draft replies to routine correspondence 3.10 Compose clear and concise messages 3.11 Determine appropriate electronic and paper distribution methods for a variety of internal and external communications

3 3.12 Prepare internal and external communications for distribution 4. The graduate has reliably demonstrated the ability to produce accurate financial and billing records for the medical environment within a specified time frame by compiling information and using appropriate software. 4.1 Apply fee and diagnostic billing codes 4.2 Use correct medical terminology 4.3 Handle transactions involving patient payment for services 4.4 Establish a system for collecting a variety of billing information 4.5 Make calculations 4.6 Verify the accuracy of calculations 4.7 Access application software through a computer operating system 4.8 Apply database concepts and knowledge of the health system to produce computerized billing records which comply with provincial guidelines 4.9 Record information related to Workers' Compensation Board and insurance billings 4.10 Apply proofreading skills 4.11 Prepare final- form financial documents for the medical environment 4.12 Meet deadlines 5. The graduate has reliably demonstrated the ability to produce accurate medical correspondence and reports by a specific deadline using available computer technology as well as by applying recording, editing, and language skills. 5.1 Make notes of instructions and other detailed information 5.2 Use correct medical terminology 5.3 Use reference materials 5.4 Access application software through a computer operating system 5.5 Apply information processing, editing, and transcription skills 5.6 Proofread using a variety of techniques, including computer software 5.7 Interpret and use medical abbreviations 5.8 Use correct grammar, spelling, and punctuation 5.9 Apply fundamental knowledge of anatomy, physiology, and pharmacology 5.10 Draft routine correspondence for the medical environment 5.11 Organize a workspace 5.12 Apply knowledge of ergonomics to maximize document production efficiency 5.13 Convert draft information from electronic and paper sources into final- form correspondence and reports 5.14 Meet deadlines 5.15 Use database management software effectively 5.16 Use integrated software for advanced document production

4 6. The graduate has reliably demonstrated the ability to use effective interpersonal skills in the medical environment to assist the completion of individual and team tasks, to ensure effective client service, and to promote the image of the organization. 6.1 Use appropriate verbal and nonverbal communications for a variety of situations in the medical environment 6.2 Apply ethical principles to workplace situations 6.3 Propose appropriate methods for handling confidential information in the medical environment 6.4 Ensure the application of the principles of client service in the workplace 6.5 Recognize the impact of personal image on the image of an organization 6.6 Suggest effective methods of displaying sensitivity to the needs of co- workers and patients and their families 6.7 Resolve a variety of issues involving interactions with health professionals, coworkers, patients, and the public 6.8 Work independently 6.9 Contribute effectively to team projects 6.10 Carry out duties in accordance with workplace rights and responsibilities and within the context of the medical profession's functions and governance 6.11 Identify her or his role in the medical environment and its relationship to the structure of the allied health professions 7. The graduate has reliably demonstrated the ability to troubleshoot and show initiative in the creation and production of accurate, organized medical documents within a specified time frame. 7.1 Use medical reference materials and document precedents 7.2 Anticipate the needs of those requiring the documents and meet these needs without direction or intervention 7.3 Use correct medical terminology 7.4 Apply knowledge of medical procedures, processes, and practices to the production of medical documents and the identification of deadlines 7.5 Access application software through a computer operating system 7.6 Assist others in the selection and usage of appropriate medical software applications 7.7 Apply information processing and proofreading skills 7.8 Use correct grammar, spelling, and punctuation 7.9 Convert draft information and data from electronic and paper sources into final- form documents 8. The graduate has reliably demonstrated the ability to provide technical support and training related to computer software to others in the medical

5 environment as required. 8.1 Work comfortably with a variety of workplace- related software packages 8.2 Identify training needs within the workplace related to computer software 8.3 Respond quickly and effectively to information requests related to the use and scope of software packages being used in the workplace 8.4 Assist others with installing, uninstalling, and troubleshooting software packages 8.5 Remain current with the changing needs and resources related to software use in the workplace 9. The graduate has reliably demonstrated the ability to use the Internet and its tools in a medical environment to enhance communication and business opportunities. 9.1 Communicate globally through the advanced use of electronic mail to promote opportunities for the medical workplace and business 9.2 Retrieve specific information/software from the global community using a variety of tools 9.3 Build and maintain a medical business web page related to the workplace 9.4 Apply ethics to computer software use and Internet communication 9.5 Design web pages using web authoring tools 10. The graduate has reliably demonstrated the ability to demonstrate administrative skills to enhance the effective operation of the workplace Manage the flow of paper, data, people, and information within the workplace 10.2 Use time and other resources effectively and efficiently 10.3 Provide direction and follow- up related events and occurrences within the workplace 10.4 Communicate effectively with co- workers 10.5 Build and maintain working relationships with clients and suppliers 10.6 Produce clear, comprehensive, and error- free documentation *Source: Extracted from the Provincial Vocational Outcomes 2000

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