Creating places for people to share activities, data and documents within and between energy companies.

Transcription

1 NeoStream Technologies Inc. is a Calgary-based energy services software company using SharePoint to provide information management, communication and collaboration solutions to the Oil & Gas industry. Our solutions connect and align energy companies while enabling them to efficiently and cost effectively track information related to Wells, Facilities, Land and other corporate assets. We work with exploration and production companies, mid-stream organizations, oil sands producers and the energy service industry. Collaboration Simplicity. Information Clarity. Creating places for people to share activities, data and documents within and between energy companies. People in the energy industry happily use our software, every day. We re a growing company and are looking for talented, dedicated and enthusiastic individuals who are looking to drive impactful results for both our clients and our organization. We've worked hard to create a culture of professionals that hold each other accountable in order to achieve our objectives. We challenge our team members to be great at what they do - and we ask our clients to hold us to that same commitment. We constantly remind our team that NeoStream is "our" company - our opportunity to create the place we want to work. NeoStream s goal is to serve its clients with the highest possible level of quality and customer service. This is an Application Support Specialist role; a great opportunity for those with a passion for technology and customer service. As a member of NeoStream s Technical Support team you will provide high quality technical support services for a variety of product groups and to our clients. This role will support our core products which have been built upon Microsoft SharePoint. 1

2 You don t need years and years of experience to be successful here. We want an enthusiastic, problem-solving individual looking for that next step in their career. You are a strong communicator who is professional, presentable and approachable. You communicate clearly and concisely with customers of at a variety of levels, verbally and in writing You have the ability to form trusting and communicative relationships with clients and suppliers You are someone who demonstrates client empathy and truly enjoys how technology can improve people s work life You are accountable for seeing tasks through to completion You react with appropriate urgency to situations that require a quick turnaround and you take effective action You have excellent time management, organizational and creative skills with a commitment to customer service You ask good questions and listen to the answers You are a team player who understands how to prioritize in a world of infinite demand but limited resources You ask for help when you are over-committed and/or involve various technical resources as you identify opportunities You can create support materials, including FAQ s, maintenance guides, troubleshooting guides, set up packages etc. for both NeoStream s personnel as well as clients. You thrive within a small company environment and corporate culture. Experience supporting SharePoint 2010/2013 environments is necessary to be successful in this role 2+ years IT support experience A Degree or Diploma in Computer Science or equivalent combination of education and experience Experience with HTML, CSS, JavaScript is an asset Experience with SharePoint Designer is an asset Experience with InfoPath is an asset Strong communication and interpersonal skills Proven strong technical and analytical skills Highly motivated and strong desire for continuous learning Ability to function well in a fast-paced team environment. 2

3 Work with NeoStream clients and understand their needs to provide them with appropriate solutions Develop and maintain a high level of expertise across all NeoStream s product offerings (Microsoft SharePoint, Kofax, etc.) Provide knowledgeable technical support for the various SharePoint solutions and NeoStream products including troubleshooting, defect management and testing Log, troubleshoot, diagnose, and resolve technical issues Report detailed information within the client tracking system; thoroughly document customer interactions and escalate potential service issues and follow them through to a successful conclusion Communicate clearly and effectively with clients. Deliver exceptional customer experience while staying within our support scope guidelines; maintain client satisfaction by ensuring that response, updates and call resolution occurs within the defined guidelines and team goals and objectives Identify opportunities to improve customer service levels. Work closely with other Managed Services and project team members as part of a cohesive group Consistently meet or exceed team and individual objectives related to client satisfaction, quality, and productivity Be highly organized and reliable, as this position will require both scheduled service calls, as well as emergency technical support (as required) Look for opportunities to improve our business and elevate customer experiences Employ time management and multi-tasking skills to maintain high service levels Provide feedback to leadership teams to improve environment. This role is scheduled to 8:00am to 5:00pm Monday through Friday 3

4 A competitive package consisting of a great salary and benefits has been developed for this position. NeoStream is also about fun. We involve our friends and families in our business and social events. Some of the things our employees tell us they love about NeoStream include: Daily Morning Huddles Monthly Team Lunches Quarterly Team Events Flexible Friday Afternoons 4 Weeks Vacation after one year of service Competitive salary and benefits program including a Health Care Spending Account (100% paid for by NeoStream) General Health Days Bi-weekly mentoring sessions & career planning A refreshing work environment designed specifically for the way we work Regular and open access to Management Open communication of NeoStream s strategy and results. Be sure to check out our Careers section on our website: To become a NeoStream team member, of course we d love to see your resume, but we'd also like to get to know you. 4

5 We ll pay to the person who finds us our successful candidate. That s right, you find them, we ll write you a cheque. If you come to us without being referred, you earn the. *Terms & Conditions apply 5