My Inbox in SAP Fiori Simplifying Workflow for End Users

Transcription

1 My Inbox in SAP Fiori Simplifying Workflow for End Users Benjamin Notheis, Product Manager BPM, SAP SE ASUG Annual Conference, May 2015 Session Code: BT1072 Public

2 Enterprise Architecture Data Modeling SAP PowerDesigner ABAP Server SAP Java Server SAP Java Server SAP HANA 3 rd Party Systems Business Process Modeling ENTERPRISE WORKFLOW VIEW SAP BUSINESS WORKFLOW l PROCESS ORCHESTRATION I SAP OPERATIONAL PROCESS INTELLIGENCE MY INBOX SAP Business Suite SAP Process Orchestration SAP Operational Process Intelligence Inbox SAP Business Workflow Orchestration Processes Goal-driven Process Insight-to-Action Process Observer A2A & B2B Integration HANA Workflow End-to-End Business Scenario End-to-end visibility 2014 SAP SE or an SAP affiliate company. All rights reserved. 3

3 Enterprise Workflow Previous inbox solutions 2015 SAP SE or an SAP affiliate company. All rights Quelle: reserved. Public 4

4 Enterprise Workflow Why we need a unified inbox End user challenges Multiple sources for Work Items Complicated, different and sometimes outdated User Experiences No visibility into pending Work Items especially when on the GO Consistent user experience across different devices IT challenges Workflow notification linked to/from Users complaining of difficult to use and segregated UI s Business escalations due to slow work item processing Difficult setup and configuration Performance and scalability A common user experience across SAP and non-sap workflow engines reduces complexity and increases productivity SAP SE or an SAP affiliate company. All rights reserved. Public 5

5 Unified UX Direction for all SAP Software All applications & UI technologies to converge to the SAP Fiori UX SAP Fiori User Experience Applications* Analytics* SAP HANA Platform * Cloud 2014 SAP and Analytics SE or an SAP embracing affiliate SAP company. Fiori UX All is rights the current reserved. state of planning and may be changed by SAP at any time. 6

6 Introducing My Inbox in SAP Fiori Full-fledged workflow inbox in Fiori. From simple approvals to process-driven applications. Benefits Manage tasks across different devices (desktop and mobile) Manage tasks across different systems Fully integrated into Fiori launchpad Access both SAP delivered and custom-built workflows Key Features Full-text search, sorting and filtering Manage substitutions Mass approvals Attachments, comments and custom attributes Share tasks via or SAP JAM Supports Business Workflow and SAP BPM 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 7

7 My Inbox : Launchpad overview Access all tasks from this tile. (Available out of the box) Logged in user Access tasks configured per scenario from this tile. (Needs configuration to be done) Tiles can be grouped for convenience 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 8

8 My Inbox : Overview Enable mass action Logged in user Free text search and refresh actions Number of comments Number of attachments Task List Task Description and custom attributes Task List actions, Sort, Filter and Group Custom actions Standard actions Share task via mail or JAM 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 9

9 My Inbox : Mass Approval Tasks need to be filtered by one specific task type 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 10

10 My Inbox : Comments Collaborate with other users on a task 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 11

11 My Inbox : Attachments View, Add and Delete an attachment for a task 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 12

12 My Inbox : Manage substitutes Substitute user details and status Textual description of state of the substitution Using task group substitution can be restricted defined list of task types Add a new substitute 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 13

13 Extensibility: My Inbox extended for Shopping Cart approvals 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 14

14 Service Provider SAP Gateway Task Gateway Architecture View: My Inbox, Task Gateway & Task Consumption Model HARMONIZE TASKS l STATE OF THE ART l FROM BUSINESS WORKFLOW TO OPERATIONAL PROCESS INTELLIGENCE User experience My Inbox All-new Fiori UI Responsive across devices (desktop, tablet, mobile) SAP Business Workflow Provider Task Consumption Model SAP Business Process Management Provider OData Task Providers SAP HANA Provider* 3rd Party Workflow Engines Provider(s) Benefits Aggregates into a single OData service based on standard Task Consumption Model Can be extended with additional providers via Task Provider API Allows integration of tasks into external portal SAP Business Workflow RFC Web Service OData *.* SAP Business Process Management SAP HANA* 3 rd Party Workflow Engines Key Features Covers all relevant inbox use cases Provides API to connect to non SAP system Provides default connector for SAP BPM and SAP BWF 2014 SAP SE or an SAP affiliate company. All rights reserved. *Planned: Connector for SAP HANA 15

15 How to create a custom task provider SAP SE or an SAP affiliate company. All rights reserved. Public 16

16 From Universal Worklist (UWL) to My Inbox Decision factors for migration Mobile UWL UWL My Inbox Based on Enterprise Portal Extensive Customizing and Personalization Variety of available connectors Aligned with Fiori Ux strategy New, state-of-the art user experience Support for mobile devices Currently supports SAP Business Workflow and SAP BPM, additional providers planned 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 17

17 Required Software Components Frontend Server Lower than NetWeaver 7.40 SAP NetWeaver Gateway 2.0 SPS 09 UI ADD-ON 1.0 FOR NW 7.03 SPS10 or higher (UI ) UIX01CA1: FIORI APPROVE REQUESTS X1 1.0 SP04 SAP IW PGW 100 (IW_PGW 100) SP 06 NetWeaver 7.40 (SPS08): UIX01CA1: FIORI APPROVE REQUESTS X1 1.0 SP04 SAP IW PGW 100 (IW_PGW 100) SP 06 Backend Basis at least NetWeaver 7.0 SAP IW BEP 200 (IW_BEP 200) SP 09 (Gateway component) SAP BPM 7.31 SP13 / 7.40 SP08 or higher Release Note for My Inbox: SAP SE or an SAP affiliate company. All rights reserved. Public 18

18 My Inbox and Task Gateway Road map overview - key themes and capabilities My Inbox Browse, sort, filter and group tasks Complete tasks Comments and Attachments Open task applications Manage substitutions Mass actions Share tasks via or SAP JAM Post tasks on JAM site Task Gateway Task harmonization on GW Extensibility for additional task providers My Inbox Show links to related objects Embedding of task applications Ability to open other workflowrelated Fiori applications Re-submission of tasks Technical support information My Inbox available on HANA Cloud Platform Support for BWF dynamic colunms Task Gateway Improved scenario configuration Performance improvements Additional task providers My Inbox Outbox Change priority of tasks Show processing log Mobile qualities integration using Fiori Client Save current filter as new tile Task Gateway Additional task providers Task Gateway on Gateway Java (HANA Cloud Platform, Process Orchestration) Today My Inbox (Fiori Wave 7) PLANNED INNOVATIONS Future Direction This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 19

19 SAP Gateway for Microsoft Planned integration in Outlook SAP Approval App for Office Show additional information for workflow notifications Approve tasks directly from Outlook Based on Task Gateway services Supports Single-Sign On This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 20

20 Start your inbox journey Thank you 2015 SAP SE or an SAP affiliate company. All rights reserved. Contact Information Benjamin Notheis