NOTTINGHAMSHIRE OFFICE OF THE POLICE AND CRIME JOB DESCRIPTION. Project Manager ECINS Development and Implementation 1 year project

Transcription

1 NOTTINGHAMSHIRE OFFICE OF THE POLICE AND CRIME JOB DESCRIPTION Job title: Department/Location: Responsible to: Manager Responsible for: Project Manager ECINS Development and Implementation 1 year project Nottinghamshire Office of the Police and Crime Commissioner Head of Programmes, Research and Information N/A Date: 21 April 2015 JOB PURPOSE To further develop the use of the ECINS system across partner agencies in Nottinghamshire and ensure that users are given adequate training and processes are in place to monitor the quality of information contained within the system The need to develop and implement ECINS will require clear project management and support for each partner area. To plan, implement and manage all stages of the rollout of the ECINSs project for the Nottinghamshire Office of the Police and Crime Commissioner to enhance operational performance and meet business needs, in accordance with best practice, agreed standards and budgetary constraints. It is the responsibility of all staff working within the Nottinghamshire Office of the Police and Crime Commissioner to display a willingness and commitment to work co-operatively and flexibly with all colleagues, to ensure the smooth running of all areas of implementation of ECINS across the services and partners. PRINCIPAL ACCOUNTABILITIES 1 Takes responsibility for the documentation and successful completion of the rollout of the ECINS project, advising clients/users as necessary on all phases. Ensures that the project stages are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and appropriate action taken. Produces appropriate documentation to support these processes. -NOT PROTECTIVELY MARKED-

2 2 Ensures that realistic project, quality, and risk plans are prepared and maintained for the rollout of ECINS. Monitors and controls performance, resources against plans. Maintains effective financial and project progress forecasting, and reports as appropriate. Ensures that a change control procedure is in place, and actively used to assess the effect of changes to the project on costs, timescale and/or resource needs and reports these to project sponsors. Co-ordinates response to quantified risks, which may involve acceptance/retention, transfer, reduction or avoidance/elimination. Assists with the development of agreed countermeasures and contingency plans. Monitors status of risks, and reports status and need for action to senior management. 3. Leads one or more consecutive roll out projects of ECINS, allocating and monitoring tasks and appraising performance. To provide high quality challenge and support to partner agencies around the effective implementation of the ECINS case management system 4. Provide a training programme to users of the ECINS system to enable them to effectively implement it as a part of multi-agency case management for a variety of issues 5. Defines and makes recommendations on the role out programme, developing a network of ECINS champions across agencies and act as a single point of contact for the champions. 6. To develop a communications plan for stakeholders to ensure that all users are kept up to date on system developments and use within Nottinghamshire. Takes responsibility for the investigation and application of changes to project scope. Identifies the impact on business requirements of external impacts affecting the project. 7. Identify new and relevant partner agencies who can make use of the system. To develop and maintain processes for audit and quality assurance and ensure findings are feedback to users Captures and disseminates technical and business information. 8. To maintain and review the information sharing agreement, the memorandum of understanding and service level agreement for the system.

3 9. Maintains a broad understanding of the partnership requirements. To prepare update reports and presentations for stakeholder groups. 10. Carries out business impact assessment, to determine how changes from the current to the future processes and structures will affect business units and roles. Creates business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the "business as usual" environment. Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to go-live. 11. Works with client/user representatives to determine service level requirements. Negotiates and agrees to service levels covering aspects of quantity (e.g. hours, times, throughput, consumables) and quality (e.g. availability, reliability, performance, growth capacity, support, contingency and security). Liaises regularly with the service provider and customers to review and improve performance against the Service Level Agreement. Manages customer expectations and perceptions in order to optimise customer satisfaction. 12. Builds relationships with key senior staff in the customer organisation in order to increase business opportunities. Advises them on the selection of systems, technology and related services to meet their business objectives. Manages colleagues in their dealings with customer organisations; initiates procedures to improve service to and relationships with customers. Oversees the management and planning of business opportunities. 13. To proactively undertake and align activities to support the Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Change Management, Release Management, Configuration Management, Incident Management and Problem Management processes in respect of the rollout across multi-disciplines across partners.

4 JOB REVISION This job description is subject to periodic revision to accommodate organisational and technological developments, following discussion with the post holder. POLICIES AND PROCEDURES The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practice of The Nottinghamshire Police and Crime Commissioner, which may be amended from time to time.

5 DIMENSIONS Financial: The post holder recommends solutions, which will influence and commit the Police and Crime Commissioner to securing arrangements over a number of years. In supporting projects, the post holder will not have financial responsibility, but will provide informed options and advise on efficiencies in order to provide the most cost effective technical solutions for the rollout of ECINS. The indirect budget impact will depend on the solution under review. Staff: N/A Sphere of activity: Owns the client relationship for each respective primary Business Area (i.e. Victims Services, Restorative Justice, Vulnerable Persons Panels, Community Safety Partnerships and Integrated Offender Management) on behalf of the Nottinghamshire Office of the Police and Crime Commissioner. Effective delivery of agreed changes. Manages the project in a complex multi-agency landscape.

6 ORGANISATIONAL/DEPARTMENTAL CHART Nottinghamshire Office of the Police and Crime Commissioner Programme, Research and Information Manager Project Manager ECINS Development and Implementation ACCOUNTABILITY Prepared by: Karen Sleigh Signature: Date: 21 April 2015

7 PERSON SPECIFICATION Job title: Department/Location: Project Manager ECINS Development and Implementation Nottinghamshire Office of the Police and Crime Commissioner Date: 21 April 2015 CRITERIA KNOWLEDGE AND EXPERIENCE METHOD OF ASSESSMENT Must be knowledgeable and experienced in the principles, methods, techniques and tools for the effective management of projects from initiation through to implementation. Must be knowledgeable and experienced in the identification, assessment and management of project risks, which could result in time or cost over-runs, or failure to deliver products which are fit for purpose. Have experience and working knowledge of IT Systems relevant to the implementation of Case Management Systems. Must have experience in managing multiple projects concurrently. Experience of working within an ITIL based organisation. SKILLS AND ABILITIES Be able to keep overall objectives and strategies in mind. Be able to retain objectivity and a proper understanding of a problem or situation when placed under conditions of stress.

8 -NOT PROTECTIVELY MARKED- Be able to make decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information. Be able to understanding the hierarchy and culture of own, customer and supplier organisations and be able to identify the decision makers and influencers. Be able to establish relationships and maintaining contacts with people from a variety of backgrounds. Be able to understand the needs of the customer in mind when taking actions or decisions Be able to communicate both verbally and in writing clearly, concisely and courteously to users, suppliers and colleagues of all levels. Be self-motivated, self-confident, enthusiastic and able to work on own initiative and as part of a team. Be able to analyse a problem or situation break it down systematically into its component parts and identify the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflect on the result, so that that learning is identified and absorbed EDUCATION/QUALIFICATION Educated to degree level (ideally in a computing or related subject) or have three years relevant experience. ITIL Foundation Certificate To be trained or have three years experience in PRINCE2 Practitioner or equivalent Project Management techniques OTHER To hold a current driving license and be willing to use own vehicle or hire vehicles, or able to arrange travel to locations across the County, sometimes at short notice, in the course of duties. Willingness to be flexible with working hours when Interview

9 necessary. The post holder must be aware and committed to the Community, Diversity, Equal Opportunities, Data Protection Computer Misuse Acts and Health & Safety at Work Acts. Must pass vetting to Management Vetting Level. ACCOUNTABILITY Prepared by: Karen Sleigh Programme, Research and Information Manager Signature: Date: 21 April 2015