1. Verzeichnis der ITIL V3 Service Strategy Prozesse
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1 1. Verzeichnis der ITIL V3 Service Strategy Prozesse Service Strategy Service Portfolio Financial Conception of IT Strategy IT Financial Organization Maintenance of the Service Portfolio IT Budgeting Demand IT Forecast IT Cost Monitoring Invoicing for IT Services IT Profitability Analysis IT Financial
2 2. Verzeichnis der ITIL V3 Service Design Prozesse Service Design Capacity Availability Risk Security Service Continuity Supplier Capacity Prognosis Monitoring of Availability Risk Analysis from Business Perspective Definition of Security Controls Contingency Planning Supplier Requirement Monitoring of Capacity Availability Test Risk Analysis from IT Perspective Validation of IT Security Desaster Practice Supplier Evaluation Contract Conclusion for IT Services Capacity Availability Definition of Risk Prevention Security Relevant Ocurrences ITSCM Review and Setup of Supplier Contracts Service Specification Risk Monitoring and Security Review and Requirement Request Agreement Supplier Selection Release of Service of the Lifecycle of Supplier Contracts Review and Supplier Review and Service Catalogue
3 3. Verzeichnis der ITIL V3 Service Transition Prozesse Service Transition Transition Planning and Support Change Release and Deployment Service Validation and Test Service Asset and Configuration Project Setup Change Release and Deployment Definition of Test Procedures Service Asset and Configuration Project Planning Registration and Classification of Changes Release Setup Design Validation Configuration Audit Project Execution and Controlling Valuation of Changes Rollout of Releases Component Tests Transition Change Planning Startup Support and Closing of Releases. Integration Test Change Review and Minor Releases Acceptance Test Service Development End of Life for IT Services Know How
4 4. Verzeichnis der ITIL V3 Service Operation Prozesse Service Operation Event Incident Problem User Event Incident Problem Registration Enlistment and Retirement Event Monitoring Incident Registration Problem Resolution of User Profiles Event Tracking and Closure Incident Resolution First Level Problem Tracking and Closure User Permission Request Incident Resolution Second Level Review of Major Problems Escalation Problem Major Incidents Incident Tracking and Closure User Information Incident Service Request Contingency Backup Recovery
5 5. Verzeichnis der ITIL V3 Continual Service Prozesse Continual Service Service Evaluation Process Feedback Process Coordination Planning of Customer Satisfaction Surveys Process Optimization of Service Review Process Review
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