IT Services Provision and Use 2015

Transcription

1 IT Services Provision and Use 2015 INTRODUCTION This document lists general information relating to IT provision and use and is fully compliant with the requirements of the Freedom of Information Act (2000). The information provided was correct at the time of writing (October 2015) and will be reviewed annually. Information on the total value of each contract is not routinely disclosed under the terms of Section 43 of the FOI Act, as to release such information would prejudice the University s commercial interests. In addition, the University will not release any information that may be strategically useful to its competitors under Section 44 of the Act. The University considers that the release of information relating to future IT projects, business plans and IT Services strategic plans would constitute strategically useful information. It should be noted that all contracts must adhere to the University s Financial Regulations. The University has produced a Guide on how to do business with Liverpool John Moores University which contains the relevant sections from the Financial Regulations and supporting University policies for companies wanting to supply LJMU with services/goods. USERS Number of computer users (including staff and students) Number of student users Number of staff users 3700 Page 1 of 8

2 HARDWARE Desktop supplier XMA (formally Viglen) Laptop supplier XMA (formally Viglen) Number of PC s 5032 Number of laptops 848 Number of other devices Number of Student Client PC s 2613 Number of student accessible laptops 205 Number of Staff Client PC s 2419 Network hardware Cisco Nexus Cisco Nexus Cisco Nexus Cisco Catalyst Cisco Catalyst 3750 Cisco Catalyst 2960 Cisco Catalyst 2960S Cisco Catalyst 2960X 400 Wireless access points Cisco AIR-CAP2702I-E-K9 Cisco AIR-CT5508-K Typical daily peak of wireless 5500 connections Number of IP addresses for student 9841 access Back-up hardware used HP MSL 8096 Tape libraries Maintenance Direct with HP STORAGE Capacity 250Tb replicated Capacity used 150Tb (estimate) Storage supplier HP Number of physical Windows servers 200 Physical server supplier HP Number of non-physical Windows 220 approx. servers Non-physical Windows server supplier MS and VMWare Number of Linux servers 85 Number of virtual servers 300+ Primary virtualisation software Vmware Primary storage mechanism HP 3PAR Databases used Mssql, oracle Groupware ( ) used Exchange Virtualised solutions used Citrix Maintenance HP Number of server rooms 5 Page 2 of 8

3 SOFTWARE Software applications run Cloud services used Back-up software used Most Microsoft applications, plus Oracle E-Business suite and Peoplesoft Campus Solutions Azure Netbackup, amanda SAN Type HP 3PAR 7400 (x2) HP 5 years Contract expiry date 14/12/2019 HP Proactive Advanced LAN Type Cisco Nexus/IOS Logicalis 1 Years Contract expiry date October 2016 Supply Support Maintenance Type Internet connection JISC (JANET) Annually renewable 2x 10Gb/s (Active/Passive) EXTERNAL HOSTING CONTRACTS Contract 1 Type of external hosting contract E-commerce WPM Rolling contract Contract expiry date 3 month termination notice Ongoing Credit card transactions Contract 2 Rebus Contract expiry date 31 July 2016 Reading list management Contract 3 Fus Page 3 of 8

4 Contract expiry date 30 June scanning Contract 4 Hireserve icams Contract expiry date 08 September 2016 Ongoing Self-service requisitioning application Contract 5 Oracle iprocurement Contract expiry date 31 August 2016 Self-service requisitioning Application Contract 6 Panopto Contract expiry date 5 December 2015 Enterprise video content management Contract 7 Turnitin Contract expiry date 1 August 2015 Plagiarism checking Contract 8 Imperium Solutions Contract expiry date 31 May 2016 Personalised prospectus Contract 9 Type of external hosting contract E-Procurement EGS 4 years Contract expiry date 29 February 2016 E-Marketplace Page 4 of 8

5 TELEPHONY Mobile phone supplier (1) EE Number of users 430 Ongoing (commenced 1 December 2001 and has been rolled over since that date) Contract type Public Sector Solutions Contract Mobile phone supplier (2) Vodafone Number of users 3 Ongoing (commenced 1 November 2010 and has been rolled over since that date) Contract type Government Solutions Framework Agreement Conference calls s Web meetings s Type of contract The University uses conference calls on an ad hoc basis. PAGE ONE, POWWOWNOW The University uses web meetings on an ad hoc basis. CISCO WEBEX The services are free with no contract in place. Fixed line supplier Unify Contract renewal date April years Type of lines Analogue, digital, SIP Number of lines 2,500 on 10 x isdx switches 300 on OSV Minute/landline provider Contract renewal date Number of extensions Vodafone Rolling contract, 3 month notice period 240, with 150 additional during clearing Fixed broadband provider The University does not have a broadband connection. Its internet connection is a direct link to the JANET network. Installation date 1989 WAN provider Contract renewal date JANET August annually Page 5 of 8

6 PRINTING AND SCANNING The University uses Multi-Functional Devices for all printing and scanning. The supplier and brand used is Xerox and has a contract expiry date of July There are 166 devices across the University. Local areas may have desktop printers/scanners but these are not supported centrally. IT SERVICES STAFFING, TRAINING AND DEVELOPMENT The University s IT Services, led by the Director of IT Services, falls under the Student and Academic Services Division. The department currently has 59 staff members. IT Services Organisation Structure click here Training and development opportunities are considered as and when they are needed and are considered on a case by case basis to reflect the business needs of the department. IT EQUIPMENT DISPOSAL The University s IT equipment is collected and disposed of by Computer Disposals Limited. The contract does not have a commercial value and is due for review on 5 December SUPPLIER LIST Apple Sales International CCS Media Limited Creative Video Productions - T/A Mitcorp Dell Corporation Ltd Desk Top Publishing Group Digitary European Electronique Ltd Insight Direct UK Ltd Misco Onecall Overclockers Uk Pugh Computers Ltd Roche Audio Visual Scan Computers Softcat Ltd Specialist Computer Centres PLC Page 6 of 8

7 Stone Group The Mathworks Limited Topaz Support Limited Viglen Ltd XMA Zeta Storage Systems Ltd 1e Ltd 2bm 3M Abtech Computer Services Active Power Solutions Adept Scientific Alpine CsWare & Training (Watsonia Publishing) AppSense BizzDesign Blackboard Cellar Systems Concept Stew Critical Software Data Interchange (EIS) Dell Software Desk Top Publishing Ebsco ECS Partners Education Support Centre UK Eduserv EGS Group Ltd Esteem ExLibris FastSpring Framework Comp Cons Hireserve HP (2e2) Info Technology Supply Ltd Infravision iparadigms JISC Khipu Networks Kroll Ontrack Logicalis LogMeIn Inc Lorensberg Page 7 of 8

8 Mass Systems Mathworks Minitab NCC Northgate Arinso Northumbria Univeristy NT Cadcam Nviron Ombiel Open Objects Open Text Oracle Outpost 24 Patech Presidion Pugh (was Academia) Salford Software Scalable Comms Scientia Secure Data (formerly Quadrant Networks) SIS Softbox Software 2 Surelock Thawte THOMSON REUTERS Thursby Software Triaster UK Oracle University of Bristol V1 Ltd. (Version One) Version One XMA Vodafone (Thus) WPM Education Page 8 of 8