Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always.

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2 Service Offerings Ensuring IT Resources are available, reliable, scalable & manageable always. SNICare has divided its end-to-end offering into three main segments which covers all the aspects of the IT Infrastructure management Managed Services : Our comprehensive, industry-leading portfolio of infrastructure management services guarantees high reliability, round-the-clock availability, remote manageability, and scalability. Packaged & Modular offerings to manage it infrastructure not only brings the experience and expertise in delivering these services. Client s can leverage SNICare managed services to avail proactive and cost-effective solutions and gain quick return on IT infrastructure investments. IT Support Services : Remote Helpdesk and Onsite supports for its services ranging from Desktop, Servers to Applications Management. We offer customer a Proactive & Process oriented approach to help customer bring down cost, increase flexibility and package it to suit your business requirement. Professional Services : To address the constant change in technology, SNICare has come up with range of niche services on various products which will help in strategizing the IT- Infrastructure to full fill the highly demanding business needs.

3 Managed Service details Service Delivery Standards ITIL Service Delivery Model Incident Management Problem Management Change Management Configuration Management Service Delivery Process Onsite Remote Management Managed Services DATA CENTER Mgmt. (Servers, Databases, Messaging,) NETWORK MANAGEMENT (Routers, Switches, Network Links) SECURITY MANAGEMENT (Firewalls, VPNs) 24 X 7 Monitoring, Incident & Problem Mgmt. Remote Software and Patch Deployment Managing Server/Network Performance Network/Device/Server Fault Management Trouble Ticket and Service Request Mgmt. Remote Diagnostics and Troubleshooting IT Support Services Help Desk Onsite Support Professional Services Consulting, Implementation, Up-gradation, Enhancement

4 Professional Services Details Server consolidations (Virtualization) Deploy Virtualization & Virtual Desktop Infrastructure Network designing & audits Application Migrations, ex: Exchange Server 2003 Exchange Server 2010 Storage Area Network (SAN) Implementati ons & Maintenance Vulnerability Scans, Penetration test, Implementing security devices Providing Skilled resources on a need basis

5 Engagement Model Dedicated NOC Resources dedicated to customer No of resources based on SLA driven Skill based resources Shared NOC Shared resource Resources based on SLA Skill based resources Project Basis Project Scope Skill resources Time IT Monitoring No of devices Response levels Time

6 ITIL Approach Delivery Model IT Management Customer Reporting Onsite Coordination Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support Customer Remote Monitoring Level 1 Support Level 2 & 3 Support Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Incident Management, Service Desk for escalations, knowledge repository Problem mgmnt, Change mgmnt, Performance mgmnt Account Manager

7 Engagement Model Remote Mgmt. Pricing Time & Material Pricing SNICare Time & Material Pricing Model (TMP) Monthly billing per human resource Billing amount depending on skills required Resources managed by end customer Service Oriented Pricing Model (SOP) SLA driven Resources deputed in client site Resources maintained and managed by SNICare Professional Services basis Service Oriented Pricing Remote Management Pricing Model (RIMP) SLA driven Resources deputed in client site & Offshore Resources maintained and managed by SNICare All work carried from SNICare premises

8 Competencies Operating Systems Windows Linux Vmware Network Devices Cisco Juniper Security Cisco Checkpoint Websense Databases MS-SQL Oracle Storage EMC Hitachi/ HP IBM/ Brocade Virtualization Vmware Microsoft Citrix

9 Clients KAMALA Hospitals For More information on how SNICare can add value to your Business, Please contact us. SNICare Technology Services Ph : , Id: :

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