Revolutionising Rehabilitation RAPt BUSINESS PLAN

Transcription

1 Rvolutionisg Rhabilitation RAPt BUSINESS PLAN RAPt Had Offic, Th Foundry, 2nd Floor, 17/19 Oval Way, London SE11 5RR Tl Wb: Excutiv: Mik Trac Excutiv: Gail Jons : Mrl Gaston Human Rsourcs: Carol Gilmart carol.gilmart@rapt.org.uk

2 CONTENTS 1. INTRODUCTION purpos this documnt 1. Introduction purpos this documnt 2. Organisational vision, mission and valus 3. Busss Plan objctivs 4. What w will do 5. Thr-yar summary work pla 6. Fancial projctio 7. Risk assssmnt At th commmnt this Busss Plan April 2013, RAPt had achivd th biggst xpaion its history. It is now providg comprhiv substa misus srvics 27 priso, as wll as a numbr community-basd srvics - cludg th only rsidntial rhabilitation srvic th UK dsignd spcifically for fndrs, thr community alcohol srvics and on community drug srvic. W work London, th South East, South Wst, Wst Midlands, Thams Vally, Eastrn rgion, and Yorkshir. This last priod has posd a srious risk for RAPt: priso ar th biggst part what w do and thy hav all bn put out to comptition a short priod tim. Fortunatly, our nw srvic modls and our commitmnt to rcovry, choic, and tgration with othr prison and community srvics hav bn rcognisd and valud by commissionrs, and w ar now abl to prsnt th promis rcovry to mor popl than vr bfor. Our focus will rma on th dlivry rcovry srvics to fndrs xprincg drug or alcohol problms, but w will always b opn to crativ partnrships with othr organisatio rlatd sctors, ordr to adva our mission. To us, th challng this nxt busss-planng priod is clar: w hav to dlivr on our promis makg rcovry happn for mor popl. To nabl us to achiv this, w will contu to sk nw opportunitis to dvlop and dlivr srvics to drug or alcohol dpndnt fndrs priso and th community. At th sam tim, w will work tirlssly to contuously improv th quality and outcoms th srvics w provid. Our nw srvic modls rquir significant changs to th way w dlivr and masur what w do, cludg how w rcruit, tra and support our workforc. Succss this Busss Plan will b asy to masur. W wish to s significantly mor popl mov away from substa misus and crim; our nw srvic modls allow us, and fact rquir us, to masur and dmotrat that w hav achivd this objctiv.

3 ORGANISATIONAL VISION, MISSION AND VALUES BUSINESS PLAN OBJECTIVES Our vision All popl who ar addictd to or misusg substas should hav accss to support which is ffctiv brakg thir addiction or misus. Popl should b givn hlp and support to addrss all thir nds, so thy can traform thir livs prmanntly, cludg turng away from crim. Our mission W will hlp popl rcovr from substa misus and addiction, and build and susta positiv and fulfillg livs. Through this, w will brg about a rduction crim and dstructiv bhaviour, and support halthir familis and communitis. Our cor blifs W bliv that anyon who nds hlp should b hlpd, and can b hlpd, whthr thy ar chronic drug or alcohol-usrs, hav committd crims, ar prison, or hav gon back to dstructiv and addictiv bhaviours aftr prvious trvntio, howvr many tims. W bliv that vryon who is addictd to drugs or alcohol can only b fully hlpd through movg towards an abstnt lifstyl, and that vry addict has th potntial to achiv a full rcovry with th right support. W ar committd to vid basd trvntio, cludg th 12-Stp modl tratmnt for addiction. Our Valus Robust W will mt th highst standards. All our work should b basd on th bst availabl vid. W will striv for th bst possibl rsults. Honst W will b opn and traparnt. W will clbrat achivmnts, and larn from failurs. W will contribut to th buildg an vid bas by undrtakg and sharg thorough xamation our own trvntio. Committd W xist for our srvic usrs, and th widr public bnfit. Th nds and wishs our srvic usrs, and widr social bnfit, will b th most important guids to th dvlopmnt our srvics. Our activity btwn April 2013 and March 2016 will b structurd around th followg stratgic objctivs: Objctiv 1: Rhabilitatg popl W will implmnt our nw srvic modls, which will dlivr improvmnts th numbr popl who mov prmanntly away from substa misus and crim. W will fostr and facilitat strong pr support ntworks; crat opportunitis for srvic usrs to ntr voluntrg, trag and mploymnt and provid xtndd aftrcar for srvic usrs and thir familis. Objctiv 2: Championg rcovry W will add to th vid-bas for what works rcovry-orintatd support, and contribut to th contug dbat on rcovry. Objctiv 3: Expandg, xtndg, novatg W will dvlop partnrships to tak our srvics to mor popl, particularly thos who ar subjct to community snts. W will look at th dvlopmnt novativ modls social ntrpris that facilitat pathways to work for our clints. Objctiv 4: Cratg a strong workforc W will rlas th potntial and full rang skills our fantastic staff and voluntrs, to b abl to bttr mt th nds our clints and thir familis. Providg carr opportunitis for dividuals rcovry rmas on our cor objctivs. Objctiv 5: Matag an xcllnt organisation W will mt and xcd th rquird quality standards through robust fancial and corporat govrna and accountability. Sustad W know that ongog support, from srvic providrs, prs, communitis and socity, is as important to rcovry from substa misus as any itial tratmnt or trvntion. W will ndavour to ur this is plac for all our srvic usrs. Supportiv W will support our staff and voluntrs by th provision xcllnt managmnt, trag and opportunitis. W will ncourag crativity, fostr talnt, and listn to and rspct th nds and opio all thos who work for us. Rspctful W will apprciat and larn from th divrs xpri, knowldg and culturs th popl w work with, mphasisg th nds and potntial th most disadvantagd. W will tackl discrimation and prjudic whrvr w fd it.

4 4. WHAT WE WILL DO OBJECTIVE 1: Rhabilitatg popl W will provid nw tgratd srvics priso which focus on buildg a sustad rcovry, rathr than just procssg popl through tratmnt. W will masur th ffctivnss our srvics through a rduction crim, and an improvmnt rcovry dicators, cludg us substas, sustaabl mploymnt, rducg halth and social srvic utilisation, and improvmnt rlatiohips. W will build widr ntworks pr support, cludg voluntrg, mntorg and mt and grt srvics, and mak full us 12-Stp fllowship ntworks. W will pril th spcific nds our clints rgardg work radss and build additional support to hlp popl achiv this through partnrship workg. W will contribut to public halth outcoms through community drug and alcohol srvics, particularly th availability tratmnt for popl compltg dtoxification. W will scur a slf-sustag futur for Th Bridgs, our rsidntial rhabilitation facility. OBJECTIVE 2: Championg rcovry W will produc pr-rviwd articls rgularly, which contribut to acadmic and practic litratur on rhabilitation. W will promot th valu and outcoms our work, ordr to advocat for th nds our clints, and cras undrstandg amongst ky audis. W will contribut to th dvlopg policy dbat on rhabilitation and rcovry, cludg th most ffctiv ways to motivat and susta popl to liv law-abidg, productiv livs. W will nha our wbsit, matrials and social ntworkg activity. W will structur our rcruitmnt and trag pathways to provid routs to mploymnt for popl rcovry and x-fndrs. OBJECTIVE 3: Expandg, xtndg, novatg W will dvlop a srvic modl for workg with fndrs with Probation and community sntncg, and dlivr this with partnrs. W will furthr lk our work priso with our work th community so that thr is a sgl rspo and approach for all clints, whrvr thy prsnt for tratmnt. This may lad to work nw gographical aras. W will pilot at last on novation projct pr yar, with th gnrous support our charitabl fundrs. OBJECTIVE 4: Cratg a strong workforc W will undrtak contuous Trag Nds Analyss to idntify dividual and organisational nds as srvics dvlop. W will produc nw trag moduls to mt th nds srvics, cludg dlivrg much widr cor comptncis that clud support with familis, housg, mploymnt, physical and mntal halth, and othr aspcts rcovry capital. W will crat a fulfilld, satisfid, ngagd and motivatd workforc, as masurd through rgular staff survys, rduction sicknss days, improvd staff rtntion, and positiv mploy rlatio. W will rviw and improv our Rcruitmnt and Slction procsss to fd th bst popl to work for us and ur a divrs workforc which matchs th pril our srvic usrs. W will xpand our -hous rang qualificatio and accrditatio for staff. W will rviw and improv th trnal prforma rviw procss, ordr to ur th contuous prssional dvlopmnt our mploys. W will build a motivatd workforc that has a high proportion popl rcovry and x-fndrs. W will complt a rstructurg th organisation to ur a robust frastructur and good managmnt. W will troduc an apprnticship schm to provid routs to mploymnt for popl rcovry. By dog so w will cras th proportion our staff rcovry. OBJECTIVE 5: Matag an xcllnt organisation W will complt a govrna rviw and dlivr masurabl improvmnts quality and prforma throughout th lif this Busss Plan. W will complt an IT rviw and implmnt rcommndatio. Ths should clud th dvlopmnt an trant, and mor scur channls formation sharg and storag. W will rta NHS Information, CQC rgistration, and ISO 9001 and crtification. W will achiv Invstors Popl accrditation. W will rviw our fancial managmnt systms. W will dsign and implmnt a nw organisational prforma and impact rportg framwork. W will ur th suitability workplac prmiss, cludg our Had Offic. W will mata fundraisg com. W will progrssivly xpand th RAPt Family popl who hav bn hlpd thir rcovry through our srvics, and who provid mutual strngth and support to ach othr through formal and formal ntworks.

5 5. TEE YEAR SUMMARY WORK PLANS OBJECTIVE 1. Rhabilitatg popl OBJECTIVE 2. Championg rcovry Yar 1 Yar 2 Yar 3 Rspoibl dirctorat Yar 1 Yar 2 Yar 3 Rspoibl dirctorat Dlivrg itgratd srvics priso Masurg rcovry dicators Pr support ntworks Prilg work radss Public halth outcoms Th Bridgs Succssful compltion all nw contract implmntation pla Prforma pla agrd with commissionrs Expandd rcruitmnt and trag plac, cludg through prison and community bass outsid London Establish basl study Contu to dvlop alcohol srvics Towr Hamlts and Hull. Establish th HART modl as on that can b implmntd othr aras Complt staffg rstructur. Promot th srvic to achiv slf-sustag occupancy lvls Annual improvmnt rviw Bnchmarks stablishd and masurs plac Annual improvmnt rviw 1-2 yar outcoms availabl Furthr dvlopmnt Furthr dvlopmnt Undrtak prilg and dvlop rcommndatio Contu to build modl and tndr for suitabl contracts Promot th srvic to mata slf-sustag occupancy Rviw ETE dvlopmnt stratgy plac Contu to build modl and tndr for suitabl contracts Promot th srvic to mata slf-sustag occupancy / Pr rviw articls Apprnticship schm Rcovry Support : Familis Promot our work Policy Brand rfrsh Idntify topics and publish thr articls Eur th apprnticship schm is fully implmntd Eur a modl for family work is dsignd and all practitionrs ar trad appropriatly Marktg stratgy agrd and staffg and rsourcg plan plac Dvlop rlatiohips with ky policy makrs. Us our rsarch larng to form policy discussion Produc brif and idntify agncy, complt rfrsh Publish articls accordg to acadmic/practic trst Evaluat th schm and mak rcommndatio for futur implmntation Evaluat and monitor th work to ur it mts th nds srvic usrs and thir familis Mdia, social ntworkg and fluncg activity plac Us our rsarch larng to form policy discussion Monitor impact brand rfrsh on ky audis Publish articls accordg to acadmic/practic trst Contu to valuat Publish fdgs Mdia, social ntworkg and fluncg activity plac Us our rsarch larng to form policy discussion Monitor impact brand rfrsh on ky audis

6 TEE YEAR SUMMARY WORK PLANS OBJECTIVE 3. Expandg, xtndg, novatg OBJECTIVE 4. Cratg a strong workforc Yar 1 Yar 2 Yar 3 Rspoibl dirctorat Yar 1 Yar 2 Yar 3 Rspoibl dirctorat Probation modl Prison and community tgration Strngthng Aftrcar Innovation Idntify partnrs, bid for contracts nw across th wall modl. Bid for rlvant contracts Dvlop idas for providg mor support to graduats our programms Explor a significant PbR or othr social fundg or social ntrpris modl dlivry. Dvlop a modl supportd housg for rlasd prisonrs Rviw activity Bid for rlvant contracts Implmnt nw mthods for growg th RAPt aftrcar community Idntify opportunity Implmnt nw modl Bid for rlvant contracts Rviw covrag and impact Idntify opportunity Rviw and rplicat if ffctiv / / Trag nds analyss Nw trag Engagd workforc Qualificatio and accrditatio Rfrsh procss and undrtak on all nw srvics Idntify cor comptncis and trag moduls. Roll out trag Conduct a staff ngagmnt survy. Crat and implmnt workforc ngagmnt stratgy Eur all clical staff hav NVQ 3/4 and Coullg Diploma, as appropriat. Eur all managrs hav suitabl qualificatio Contu on annual cycl Contu on annual cycl Contu to dvlop Contu to dvlop Contu ngagmnt stratgy, implmntg rspos to staff survy Eur all voluntrs ar NVQ 2/3/4 qualifid as appropriat Undrtak staff survy and rviw Propos and complt staffg rstructur. Falis all nw rol Appraisals Divrsity Comm rviw prforma appraisal procss Eur accurat workforc data. Conduct an organisation wid divrsity rviw Pilot nw systm. Falis and roll out nw systm Implmnt rcommndatio from th divrsity rviw Implmnt and rviw. Tst attituds to divrsity through staff survy Rstructurg Propos and complt staffg rstructur. Falis all nw rol dscriptio and comptncis Rviw impact and suitability nw structur Apprntic Schm Launch schm Expand schm to at last 40 apprntics a yar

7 TEE YEAR SUMMARY WORK PLANS 6. FINANCIAL PROJECTIONS OBJECTIVE 5. Matag an xcllnt organisation Yar 1 Yar 2 Yar 3 Rspoibl dirctorat Comprhiv annual budgts ar agrd by th Board March ach yar. This summary is an ovrviw thr yar projction com and xpnditur rquird/anticipatd to achiv th objctivs this Busss Plan. Implmnt first round nw contuous improvmnt action pla and systms for lsso larnd Rviw and contu to dvlop robust rspos to opportunitis for quality improvmnt / 000 Prvious yar (2012/13) 2013/ / /16 IT rviw Complia Fancial systms Undrtak rviw. Launch trant. Launch nw systms for scur shard storag and accss Intrnal assura complia through audit and PCA. Achivmnt positiv CQC audit rport whr applicabl Rviw systms, and implmnt rcommndatio Brg IT srvic -hous Rnw ISO and NHS IG complia. Comm procss Invstors Popl accrditation Rviw nw systms (cludg through audit) Rais NHS IG complia to ovrall Lvl 3. Achiv Invstors Popl accrditation // Incom Expnditur Surplus/Dficit End Yar Bala 14,333 (13,854) 479 2,129 18,646 (18,622) 24 2,153 20,138 (19,735) 403 2,556 21,749 (21,314) Figurs for yars two and thr this Busss Plan priod assum a 10% annual growth activity, st agast a 2% rduction turnovr through fficincy savgs ,991 Prforma and impact rportg Dvlop oprational systm accordg to nw prforma framworks and databass Launch rviw to organisational-wid impact assssmnt framwork Launch framwork / Had Offic rlocation Idntify nw prmiss and traition plan Complt mov Fundraisg Mata fundraisg com (gross) and achiv on major nw grant Rais fundraisg com to 6% turnovr Rais fundraisg com to 8% turnovr

8 7. RISK ASSESSMENT Risk assssmnt is don on a rollg annual basis, so that currnt risks ar always up to dat. Ovr th liftim this Busss Plan, th ky risks ar idntifid as: - Loss contract com through rstructurg or cuts to statutory budgts - Lack progrss wng nw busss nw aras, to divrsify com and xpand provision - Rductio srvic quality and outcoms, ladg to impact on our rputation for succss. Ths risks ar corporatd to th currnt rollg risk tabl as follows: 1. Managmnt Risks Charity lacks dirction, stratgy and forward planng Board lacks rlvant skills or commitmnt or a high lvl trnal diffr Poor Organisational structur Poor rportg to Board and SMT 1.5 Conflict trst POTENTIAL Th charity drifts with no clar objctivs, prioritis or pla Loss rputation and/or USP rsultg loss contracts Charity fails to achiv its purpos or lacks stratgic dirction Dcisio ar mad bypassg th Board Lack formation flow and poor dcision makg Rmotnss from oprational activitis Inadquat formation rsultg poor quality dcisio Charity unabl to pursu its own trst and agnda Cration a stratgic plan which sts out th aims, objctivs and policis Du dilig procsss Monitorg fancial and oprational prforma Rgular trust appraisal Trust trag and rcruitmnt Rviw structur and cotitutional chang Organisation chart and clar undrstandg rols and ls accountability Propr stratgic planng, objctiv / KPI sttg and budgtg procsss Trust and SMT mmbrship ky sub-committs Timly and accurat formation flow and rviw formation flow Agr a protocol for disclosur potntial conflict trst Conflict Intrst as standg itm on all mtg agndas Procdurs for standg down on crta dcisio Spt Jun Chairman Board Chairman Board Chairman Board CEO Excutiv CEO Chairman Board Board Board Board and n c Board 1.6 Loss ky snior staff Loss significant xpri and skills nal impact on ky projcts and prioritis Succssion planng Prssional dvlopmnt Documntation systms, pla and projcts Notic priods and handovrs Rviw packags frd to staff CEO 1.7 Charity bcoms ovrstrtchd Staff illnss or abs Ovrsights and undrprforma Trust and SMT mmbrship ky sub-committs stratgis addrssd by th Board Bank coultants to us Disastr rcovry stratgy CEO

9 RISK ASSESSMENT 2. nal Risks Inappropriat projct, srvic, or partnrship dvlopmnt Contract noncomplia / undrprforma Partnrship noncomplia or non-coopration Loss programm tgrity Low srvic usr satisfaction Failur to valuat, rsarch and implmnt bst practic Loss, thft, or damag physical assts POTENTIAL Incompatibility with objcts, pla and prioritis Fundg and fancial viability loss Rputational loss Onrous trms and conditio Fancial pnaltis Proscution for lgislativ non-complia Forcd closur Contractual undrprforma Incompatibility with goals, vision and mission Rducd programm ffctivnss Loss rputation Disngagmnt / attrition Bnficiary complats Rputational loss Nglig claims Unabl to produc mangful and up to dat rsarch data and rports Contract or com loss Unidntifid loss Intrruption srvic or oprational function Fancial cost Projct appraisal, costg and authorisation Du dilig procsss Staff trag and awarnss raisg Prforma monitorg rportg arrangmnts Contract Risk Rviw Monitorg staffg lvls Eurg arly rportg commissionr cor Iurabl risks covr Rgular contract rviws Prforma monitorg Rgular programm audit Rgular trag for staff Quality control cludg audits quality dlivry Clar and accssibl complats, and trnd analysis Srvic usr satisfaction survys Rviw prforma Ddicatd rsarch dpartmnt Dvlop outcom rsarch Asst rgistr and spction programm Robust disastr rcovry Iura rviws Spt CEO Excutiv Excutiv Excutiv Excutiv Excutiv Board Information Managmnt Failur Failur to mt Halth and Safty rquirmnts Failur to mt divrsity, quality nds clints 2.11 Comptition POTENTIAL nal nds not mt Failur to novat or updat systms Loss or corruption data / formation assts Failur to mt Contractual rquirmnts Failur to mt Data Protction Act Proscution by ICO Proscution for HSE noncomplia Accidnt or cidnt du to poor halth and safty controls Lack ngagmnt with protctd / hard-torach groups Proscution for Equal Opps non-complia Loss contract com Rducd fundraisg potntial Rducd pril Appraisal systm nds and optio Scurity and authorisation Robust disastr rcovry Us srvic and support contracts Information Asst Rgistrs Information Managmnt Audit Rgular staff trag and clar guida Halth Safty spctio Halth Safty trag monitorg Equality and divrsity coidratio all Equality and divrsity trag and monitorg Monitor prforma and quality srvic Fundraisg stratgy Public awarnss and pril Spt (scurity and systms) Excutiv (trag audit) Excutiv Dvlop mnt

10 RISK ASSESSMENT POTENTIAL POTENTIAL 3. Employmnt issus Employmnt disputs and tribunals Poor staff comptncy 3.3 High staff turnovr High lvl staff sicknss and/or strss Poor Voluntr / Pr Mntor Managmnt Fancial costs Proscution (.g. Equalitis Act) Lowr staff moral rsultg highr turnovr and / or poorr practic Poor srvic dlivry rsultg contract loss Loss xpri or skills Incrasd lad tims Incrasd rcruitmnt and trag costs nal impact on staff moral and srvic dlivry Disruption for clints Loss dlivry srvic and com Lowr staff moral rsultg highr turnovr and / or poorr practic Poor compts Inappropriat rcruitmnt Poor or appropriat support Appropriat rcruitmnt procsss Appropriat Lgal advic / sura Staff divrsity rviw Rfr qualification chckg, contracts mploymnt and appraisals Annual appraisal agast spcifid comptncis Appropriat rcruitmnt and duction Job trag, rgular suprvision and dvlopmnt Coidr rats pay, trag, workg conditio, job satisfaction Improvd staff support systms Fair and opn comptition Appotmnt ky posts Conduct xit trviws Agncy or bank staff us Monitor sicknss rats Staff support and halthcar systms Assssmnt rols, comptncis Vttg Trag and suprvision Human Rsourc s Human Rsourc s Human Rsourc s Human Rsourc s Excutiv Fancial Risks Poor budgtary control and fancial rportg Iufficint Rsrvs Dpndncy com sourcs 4.4 Fraud or rror 4.5 Failur to mt annual fundraisg targt / poor rlatiohip with fundrs 4.6 Poor Invstmnt Budgt dos not match ky objctivs Poor crdit control Fancial loss or mismanagmnt Lack liquidity to rspond to nw nds Inability to mt commitmnts or plannd objctivs Significant rduction com Fancial loss Rputational risk Impact on fundg Unabl to mt som objctivs Rduction com Fancial loss through appropriat vstmnt Cash flow difficultis arisg from lack liquidity Pio Issus Fancial loss Inadquat sura covr Unabl to mt commitmnts Loss contracts and larg fancial liability Budgts lkd to busss planng and objctivs Timly and accurat monitorg and rportg Procdurs to rviw and action budgt varias Rgular rviw rsrvs policy Rsrvs policy lkd to busss pla, activitis and idntifid fancial and opration risks Idntification major dpndncis Divrsification pla Adquat rsrv policy Fancial control Sgrgation dutis Authorisation limits Annual fundraisg stratgy with st targts and vnts Invstmnt policy Adquat rsrvs policy Rgular prforma monitorg Du dilig procsss Annual rviw lvl sura Iura covr ngotiatd annually Bi- Bi- Ongog CEO Dvlop mnt Board Fundraisi ng Comms Loss voluntrs and motivation

11 RISK ASSESSMENT POTENTIAL POTENTIAL 5. Environmntal/Extrnal Factors Poor public prcption / advrs publicity Chang Govrnmnt Policy Impact on voluntary com Impact on tndrg com Impact on staff moral Impact on srvic usr uptak Rducd availability contract fundg Chang srvic dlivry Communicatg with supportrs and bnficiaris Quality fancial, annual rport and rviw rportg Robust complats Crisis managmnt stratgy for handlg coistnt ky mssags, nomatd prson Rviw us wbsit and trnt us PR trag / Fundraisg Comms Monitorg proposd changs Excutiv Officr Board Mmbrship umbrlla bodis 6. Complia Risk (Law Rgulation) 6.1 Failur to comply with or adapt to lgislation, rgulatio and rportg rquirmnts: - Charity Law - Companis Act - Data Protction Act - Disability Discrimation Act - Employmnt Law - Act - Halth Safty Law - Equality Act Fs, pnaltis Employ or coumr action for nglig Rputation loss / advrs publicity Idntify ky lgal and rgulatory rquirmnts Allocat rspoibility for ky complia Complia monitorg and rportg All SMT Policis plac and appropriat trag Halth Safty trag and Environmntal Law - Protction Vulnrabl Groups Act Proscution Rgular monitorg proposd lgal or rgulatory changs - Halth Social Car Act ( CQC)