Maintain Your F5 Solution with Fast, Reliable Support

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1 F5 SERVICES TECHNICAL SUPPORT SERVICES DATASHEET Maintain Your F5 Solution with Fast, Rliabl Support In a world whr chang is th only constant, you rly on your F5 tchnology to dlivr no mattr what turns your businss taks. As challngs aris, quickly finding th bst solution for your businss can man th diffrnc btwn IT crisis and IT agility. F5 Standard (5 x 10) support and Prmium (7 x 24) support includ rmot assistanc both onlin and ovr th phon, proactiv support for plannd maintnanc, advanc RMA rplacmnt, softwar upgrads, and hlp with F5 iruls. You can upgrad your support with Expditd RMA Srvics and Maintnanc Add- On Packags. In addition, F5 provids many fr, slf- srvic rsourcs to hlp you gt th most from your F5 invstmnt. Ky bnfits Kp your businss running Rciv fast, knowldgabl hlp with qustions or issus rgarding your F5 tchnology, so you can kp dlivring th srvics on which your businss dpnds. Prpar for known vnts Fast- track support for schduld maintnanc to minimiz tim spnt opning a nw cas. Incras flxibility Mak th most of th flxibility providd by iruls scripts to customiz your F5 dvics. With Standard and Prmium support, F5 xprts provid iruls assistanc in troublshooting, chcking syntax, and validating logic. Enhanc ROI Gt mor valu from your invstmnt by using th rsourcs on F5.com to sarch th knowldg bas, xpand your skill st, and intract with th F5 dvlopr community. 1

2 hni al uppor rvi Da a h

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4 hni al uppor rvi Da a h Srvic agrmnts. and Prmium (7X24)

5 hni al uppor rvi Da a h Standard and Prmium Support Lvl Comparison Th following tabl dtails th faturs providd in Standard support and Prmium support. MAINTENANCE AGREEMENT FEATURES STANDARD (5 X 10) PREMIUM (7 X 24) 5 x 10 support availability (8:00 a.m. 6:00 p.m., M F, your local tim) 7 x 24 support availability AskF5 Knowldg Bas accss WbSupport Portal accss Rspons to Sit Down or Sit- at- Risk calls within 1 hour RMA advanc rplacmnt* *Option to upgrad to Expditd RMA Srvics. Comparison of Add- On Packags for Standard and Prmium Support Th following tabl compars th faturs providd in th various Add- On Packags availabl for additional support. Only customrs with Standard or Prmium support can purchas Add- On Packags. Add- On Packag Faturs for Standard and Prmium support SDM Prmium Plus Svrity 1 priority cas managmnt Priority placmnt in th Support phon quu Immdiat Support Managr notification upon cas cration Rgularly schduld cas gnration and status rports Quartrly onsit rviw Top priority in cas scalation path Ddicatd snior Tchnical Support tam familiar with your nvironmnt F5 is committd to hlping you kp your F5 tchnology in pak prformanc. If your organization rquirs support that is not includd in Standard support, Prmium support, or th Maintnanc Add- On Packags, contact to find out about additional srvics and custom consulting.

6 hni al uppor rvi Da a h Mor Information To larn mor about F5 Tchnical Support Srvics, us th sarch function on F5.com to find ths rsourcs or contact For additional assistanc with iruls dvlopmnt, contact F5 Profssional Srvics at F5 Ntworks, Inc. 401 Elliott Avnu Wst, Sattl, WA F5 Ntworks, Inc. Corporat Hadquartrs F5 Ntworks Asia- Pacific F5 Ntworks Ltd. Europ/Middl- East/Africa F5 Ntworks Japan K.K. f5j F5 Ntworks, Inc. All rights rsrvd. F5, F5 Ntworks, th F5 logo, AskF5, DvCntral, and iruls ar tradmarks or rgistrd tradmarks of F5 Ntworks, Inc. in th U.S. and in crtain othr countris. CS

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