Human Resources and Organisational Development Services. Service Area Name: Services to Schools Account Manager:

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1 Srvic Ara Nam: Human Rsourcs and Organisational Dvlopmnt Srvics Srvics to Schools Account Managr: Nam: Tracy Palmr Position: Had of HR Managmnt Contact Numbr: Srvic Lvl Agrmnt Lad Officrs Within Srvic Ara HR Advic and Support Hln Nadn, HR Managr -mail: Tlphon numbr Kimbrly Richardson HR Managr -mail: Tlphon numbr Lisa Thompson HR Managr -mail: Tlphon numbr Su Sklton HR Managr -mail: Tlphon numbr HR Managmnt Information and HR Administration Judy Andrw HR Managr Tlphon numbr Rcruitmnt and Organisational Dvlopmnt Kathryn Youngr, Organisational Dvlopmnt Managr Tlphon numbr Workforc Dvlopmnt / Training Dav Sharp Workforc Dvlopmnt Managr dav.sharp@sundrland.gov.uk Tlphon numbr Occupational Halth Bvrly Barksby Occupational Halth Managr bvrly.barksby@sundrland.gov.uk Tlphon numbr Function of Tam Sundrland City Council s Human Rsourcs and Organisational Dvlopmnt Srvic can provid a comprhnsiv rang of srvics to schools and acadmis to nsur that you rciv th appropriat information, advic, guidanc and support that nabls you to mt your ducational aims. W can support you to rduc organisational risks by providing trustd timly support and advic to dvlop solutions to complx organisational and popl managmnt issus. W us modrn tools and tchniqus to dlivr ffctiv rcruitmnt and organisational dvlopmnt activitis to build th capacity of your mploys and tams and dvlop a halthy workforc. Our tams, which includ HR Advic, Rcruitmnt, Organisational and Workforc Dvlopmnt, HR Managmnt Information, HR Administration and Occupational Halth, hav xtnsiv xprtis in all aras of Human Rsourcs and Organisational Dvlopmnt Srvics. W hav a clint focussd approach, undrstand th contxt in which schools and acadmis oprat and provid practical advic and solutions. As a not for profit organisation, w nsur that you rciv th bst lvl of srvic at all tims.

2 W ar rgistrd with appropriat profssional bodis and our staff ar accrditd in thir spcialist fild and maintain thir skills through continuous profssional dvlopmnt.g. CIPD qualifid (or quivalntly comptnt) HR Advisrs, Rcruitmnt Consultants rgistrd with th British Psychological Socity, and rgistrd Occupational Halth Physicians. Dlivry Sctor Maintaind/ Acadmy/ Voluntary Aidd/ Fr School Srvics ar offrd to all sctors. Srvics Offrd Undr SLA This is a summary of th rang and scop of srvics that Sundrland City Council HR and OD can offr undr a Srvic Lvl Agrmnt to Had Tachrs and Govrning Bodis. Whilst thr ar bnfits from choosing th full complmnt of srvics, bspok arrangmnts can b discussd and additional srvics can b dlivrd. Sction 1: Summary of srvics offrd undr an inclusiv Human Rsourcs & Organisational Dvlopmnt Srvics (HR&OD) SLA A dscription of th srvics blow, and of othr additional srvics that can b providd, ar dtaild latr in th documnt. Inclusiv HR & OD SLA Gnral HR Advic on mploymnt lgislation and trms and conditions HR Advic and Support on issus and cass HR Advic and Support with Pay and Prformanc Managmnt HR Advic and Support for Employmnt Tribunals / Court Cass HR Advic and Support with changing organisational structurs and status Support with Rcruitmnt and Slction of Employs* HR Managmnt Information School Workforc Cnsus(Maintaind & voluntary aidd schools) HR Administration (Maintaind & voluntary aidd schools) Workforc Dvlopmnt and Training Occupational Halth Srvics, includs: Attndanc Managmnt Advic and Support** Halth scrning (including Pr-mploymnt) Halth Survillanc * DBS chargs ar chargd pr chck. Currntly 48 ( 4 pr voluntr). ** Chargs for GP rports will b passd to th school / acadmy. Th inclusiv HR & OD Srvics SLA is offrd for a 12 month priod from 01/09/2015 to 31/08/2016 and will b chargd as follows: Nursry Primary undr 30 mploys Primary with btwn 30 and 50 mploys Primary with ovr 50 mploys Scondary Spcial 1,100 plus 28 pr prsonnl numbr 1,100 plus 28 pr prsonnl numbr 1,400 plus 28 pr prsonnl numbr 1,700 plus 28 pr prsonnl numbr 2,500 plus 28 pr prsonnl numbr 1,100 plus 28 pr prsonnl numbr Srvic Dscriptions

3 Gnral HR Advic Provision of information, advic, guidanc and support basd on currnt mploymnt lgislation, statutory and contractual trms and conditions of mploymnt along with th mploymnt policis and procdurs adoptd by th school / acadmy on th following: Employmnt lgislation; Trms and conditions of mploymnt; Application of your mploymnt policis; Salary, pay progrssion and grading; Tmplat documnts.g. statmnt of mploymnt particulars; R-structurs; Rdundancis; Consultation with rcognisd trad unions and profssional associations; Safr rcruitmnt; Industrial disputs; Prsntation of complx HR issus to Govrning Bodis; Training on HR mattrs; and Informal and formal consultation with trad unions and profssional associations in rlation to national, rgional, local and individual school / acadmy issus. HR Advic and Support on issus and cass Provision of information, advic, guidanc and support on issus and cass up to and including dismissal and intrnal appal in rlation to managing th following: attndanc at work, including stratgis to tak forward occupational halth assssmnts and cas confrncs; prformanc issus; capability issus; disciplinary allgations and subsqunt invstigations; grivanc claims and subsqunt invstigations; harassmnt complaints and subsqunt invstigations; and allgations of abus involving school / acadmy mploys and voluntrs and subsqunt invstigations. HR Advic and Support with Pay and Prformanc Managmnt and Trms and Conditions of Employmnt Provision of information, advic, guidanc and support on th contnts of and intrprtation of th School Tachrs Pay and Conditions (STPCD), burgundy book and support staff (grn book) trms and conditions of mploymnt and pay. This will b basd on currnt mploymnt lgislation and industry bst practic, and will includ an annual modl pay policy for you to considr and adopt. HR Advic and Support for Employmnt Tribunals / Court Cass Provision of information, advic and support to prpar and appar at Employmnt Tribunals and court cass. (Barristr costs will b passd onto you at cost) HR Advic and Support with changing organisational structurs and status Provision of information, advic, guidanc and support, including consultations with mploys and Trad Unions on th following: organisational staffing structurs and r-organisation proposals; managing rdundancis; and HR and mploymnt aspcts of Acadmy convrsion and TUPE transfr. Support with Rcruitmnt and Slction of Employs Full nd to nd rcruitmnt administration srvic which includs provision of information, advic, guidanc and support on th following: Rcruitmnt rlatd documntation.g. Job Profil, application pack; Advrtising vacancis on North East Jobs Portal; Inclusion of vacancy in Sundrland City Council Job Circular / Bulltin; and

4 Administration of Safr Rcruitmnt procsss onc a conditional offr of mploymnt is mad. * (incurs an additional f of 48 for ach DBS application for paid mploymnt or 4 if a voluntary position to rcoup costs that ar incurrd f will chang if DBS f changs) HR Managmnt Information Whr Sundrland City Council is th statutory mployr or our SAP HCM Payroll systm is usd th following srvics will b providd: advic and on-going maintnanc of accurat organisation staffing structurs; rgular provision of structural and mploy information; ad-hoc workforc profiling; ad-hoc provision of workforc information; and monthly dtaild analysis of sicknss absnc. School Workforc Cnsus (Maintaind and voluntary aidd schools) Rcording, rporting, and analysing workforc data rquird for th School Workforc Cnsus statutory rturn to b uploadd within rquird DfE timscals. HR Administration (Maintaind and voluntary aidd schools) Production of lttrs of appointmnt and all associatd contractual documntation, including Statmnts of Particulars and lttrs confirming changs / lavrs whr rquird. Provision of advic and corrspondnc rgarding matrnity / patrnity lav ntitlmnt and pay. Rsponding to rqusts for information from mploys, authorisd school / acadmy contacts and appropriat outsid bodis acting on bhalf of currnt and formr mployrs. Maintnanc of mploymnt rcords in lin with Data Protction lgislation. Rtrival of information from prsonal fils hld by us. Workforc Dvlopmnt and Training 24/7 accss to mor than 100 on-lin courss dlivrd through our intrnt basd Larning Managmnt Systm (LMS) along with tlphon and mail support for larnrs; and Provision of training to Govrning Bodis/Hadtachrs/Snior Managmnt as ncssary on HR issus. Occupational Halth Srvics Attndanc Managmnt Advic and Support Support with th implmntation of school / acadmy attndanc managmnt procdurs from Occupational Halth profssionals including: Managmnt rfrral of mploys to a doctor or nurs and provision of an occupational halth assssmnt rport; Provision of information following assssmnt to assist formulation of stratgis for in-work illhalth support, phasd rturn, rasonabl adjustmnt and ill-halth rtirmnt rcommndations; and Cas confrnc btwn Occupational Halth profssionals, Had Tachr and HR Advisr. **(Whr a Gnral Practitionr, Spcialist/Consultant or Indpndnt Doctor chargs for th production of a mdical rport, th cost of th rport will b passd onto you at cost which may b btwn 25 and 350) Halth Scrning Pr-mploymnt halth scrning by Occupational Halth profssionals of all prospctiv mploys onc a conditional offr of mploymnt has bn mad. A halth qustionnair will b issud and, onc compltd, will b scrnd with or without halth assssmnt and / or halth survillanc dpndnt on th hazards associatd with th post. Advic and guidanc will b givn basd on th rsults. ** Display Scrn Equipmnt support to nsur complianc with Halth and Safty (Display Scrn Equipmnt) Rgulations 2002:

5 o Provision of an on-lin workstation slf-assssmnt; and o Furthr fac to fac Workstation assssmnt by an Occupational Halth profssional whr musculo-skltal concrns ar idntifid. Drivr halth assssmnt by Occupational Halth profssionals whn somon is idntifid as a minibus drivr for th organisation and thn at last vry 3 yars dpndnt on Transport Cod of Practic with a viw to idntify arly indicators of cardiovascular risk with subsqunt rfrral to primary car srvics. Night Workr Mdical by Occupational Halth profssionals for mploys who fall within guidanc of Working Tim Rgulations 1998 and ar idntifid as rquiring a halth assssmnt for night work. Halth Survillanc A proactiv srvic providd by Occupational Halth profssionals that incorporats bas lin halth survillanc followd by routin halth survillanc to facilitat arly dtction of possibl work rlatd ill-halth by monitoring th ffcts of th working nvironmnt and / or working practics. Basd on individual risk assssmnts a numbr of clinical assssmnts may b undrtakn. Information, advic and support to your managmnt tam and individual mmbrs of mploys can b providd in rlation to th following: Hand Arm Vibration (HAVS) survillanc providd to all mploys working with vibratory tools in accordanc with th Control of Vibration at Work Rgulations Includs a qustionnair scrning and full assssmnt; Audiomtry (haring tsts) halth survillanc providd to all mploys xposd to nois at work as dfind in th Control of Nois at Work Rgulations 2005; Spiromtry (lung function tsts) providd to all mploys xposd to substancs hazardous to halth as dfind by th Control of Substancs Hazardous to Halth Rgulations 2002 whr risk assssmnt idntifis th potntial for rspiratory snsitization; and Skin assssmnt providd to all mploys dmd to b at risk undr COSHH rgulations. Sction 2: Othr srvics that ar providd at additional cost to th Human Rsourcs & Organisational Dvlopmnt Srvics (HR&OD) SLA or can b providd as a standalon srvic Stratgic Ladrship and managmnt advic Our holistic approach will support you with th vision and dirction of your organisation whilst supporting you to succssfully formulat and implmnt chang stratgis. Pay and Grading Rviw (Acadmis and voluntary aidd) Scoping and complting a rviw of non-taching staff xisting pay and grading structur and thir local trms and conditions of mploymnt, with a viw to rcommnding a nw pay and grading structur and nw st of local trms and conditions of mploymnt that ar fit for th futur. Policy dvlopmnt Rviw, dvlopmnt and updating of your HR policis and procdurs for Govrning Bodis to adopt including carrying out trad union consultation, basd on industry bst practic. Invstigating Officr A suitabl Invstigating Officr can b allocatd to complt invstigations on your bhalf into disciplinary or safguarding allgations. Ngotiatd f Ngotiatd f dpnding on th numbr of mploys in scop Ngotiatd f Ngotiatd f

6 Acadmy convrsion support Provision of projct managmnt support to add capacity to your ladrship tam as you work through th convrsion procss. School Workforc Cnsus (Acadmis) Rcording, rporting, and analysing workforc data rquird for th School Workforc Cnsus statutory rturn to b uploadd within rquird timscals into th DfE Collct systm on bhalf of th acadmy, including making rlvant changs rquird to mt changs in DfE scop. HR Administration (Acadmis) Production of lttrs of appointmnt and all associatd contractual documntation, including Statmnts of Particulars and lttrs confirming changs / lavrs whr rquird basd on approvd tmplats. Provision of advic and corrspondnc rgarding matrnity / patrnity lav ntitlmnt and pay. Rsponding to rqusts for information from mploys, authorisd school /acadmy contacts and appropriat outsid bodis acting on bhalf of currnt and formr mployrs. Ngotiatd f Ngotiatd f dpnding on th numbr of mploy rcords. Providd at a cost of 1500 for primary and spcial acadmis and 3000 for scondary acadmis Maintnanc of mploymnt rcords in lin with Data Protction lgislation. Rtrival of information from prsonal fils hld by us. Rcruitmnt advic and support Accss to vacancy cration, submission and managmnt through - rcruitmnt. Information, advic, guidanc and support on rcruitmnt and slction tchniqus for appointmnts to all school / acadmy posts (taching and non-taching), including govrning bodis. Short-listing applications by Rcruitmnt Consultants. Talnt Managmnt approach to rcruitmnt and slction which uss occupational tsting, nsuring succssful candidat is th bst fit for th rol and organisation. Th standard offr includs vrbal and numrical rasoning and in-dpth prsonality profiling. Evidnc indicats that this approach will rduc th incidnts of mploy rlatd issus. Altrnativ or additional assssmnts can b providd at an additional cost. Inclusion of a HR profssional on intrviw panls. Issu Crtificat of Sponsorship to nsur you comply with Hom Offic rgulations to mploy citizns from outsid of th Europan Economic Ara and Switzrland. Additional Workforc Dvlopmnt and Training srvics Talnt Managmnt programm for organisational dvlopmnt - Our award winning strngths approach to rcruiting and dvloping popl, cratd in partnrship with SHL, (a lading providr in th fild of psychomtric rsarch and tsting) will nabl you to idntify tam and individual strngths to nsur you ralis th potntial of your mploys, mak a significant diffrnc to outcoms and achivmnt of both pupils and collagus. Evidnc indicats that this approach will rduc th 150 on-off st up cost 100 pr vacancy 150 pr vacancy 100 pr vacancy plus 75 pr candidat 150 pr vacancy 25 admin f plus Hom Offic costs. Ngotiatd f basd on siz & scop of your Talnt Managmnt programm

7 incidnts of mploy rlatd issus. Individual Ladrship and Prformanc coaching, including mdiation, by xprincd and qualifid coachs. Dvlopmnt of customisd on-lin courss, availabl to you as a zip fil which can b dlivrd through your own ntworkd systm, or dlivrd through th Workforc Dvlopmnt Larning Managmnt Systm. Ngotiatd f dpndnt on th lngth and complxity of th cours. Fac to fac training in a wid rang of gnric subjcts such as Ladrship skills, Chang Managmnt, Prformanc Managmnt, Safr Rcruitmnt. Dvlopmnt and dlivry of courss customisd for your school / acadmy and dlivrd at a training vnu within Sundrland or your school / acadmy. 50 pr hour Ngotiatd f basd on lngth & complxity of cours 50 pr dlgat or 400 for a group of 8 to 12 Ngotiatd f basd on lngth & complxity of cours Additional Occupational Halth Srvics Halth Scrning Vision Scrning by Occupational Halth profssionals in lin with Halth and Safty (Display Scrn Equipmnt) Rgulations 2002 vry 2 yars providd to your mploys working with display scrn quipmnt. Halth Survillanc Asbstos mdical including lung function studis and crtificat providd to thos mploys dmd to b at risk or having xposur to asbstos. Halth Education Occupational Halth profssionals can provid a rang of halth ducation matrials and advic on a wid rang of halth rlatd topics i.. lifstyl, smoking cssation, strss awarnss, cardio-vascular disas risk assssmnt, womn s/mn s halth. Halth Promotion Occupational Halth profssionals can provid Halth 4 U assssmnts - a wid clinical assssmnt i.. cholstrol, blood prssur, alcohol audit, mntal halth slf-assssmnt, lifstyl assssmnt to support your mploys to improv and maintain thir halth and wll-bing. Rhabilitation Srvics Counslling Srvics Fac to fac Counslling srvics providd by Sundrland Counslling Srvics can b providd to all mploys up to a maximum of 4 thraputic sssions. Physiothrapy srvics Providd by Joyc Savag Physiothrapy can b providd to all mploys up to a maximum of 6 sssions. Immunisation Hpatitis A immunisation can b offrd to mploys whr risk assssmnt idntifis risk from biological hazard. 9 pr scrning 150 pr mdical Ngotiatd f dpndnt on th matrials providd Ngotiatd f dpndnt on th numbr of mploys to b assssd 52 pr 50 minut thraputic sssion 29 pr 30 minut sssion Full cours (2 injctions) 73 Boostr 37 Full cours (3

8 Hpatitis B immunisation can b offrd to mploys whr risk assssmnt idntifis risk from biological hazard. Sasonal flu immunisation can b offrd to mploys, falling within targt groups dfind by th Dpartmnt of Halth. injctions and blood tst) 75 acclratd full cours 90 Boostr 27 Ngotiatd f Spcialist Accrditd Halth Training Occupational Halth Srvic ar an accrditd first aid training providr and th first aid courss listd blow ar availabl at various tims throughout th yar. 3 Day First Aid at Work nabling First Aid at Work status. 113 pr dlgat 2 Day First Aid at Work R-qualification to r-qualify original crtification as abov vry 3 yars (mandatory). 1 Day Emrgncy First Aid at Work nabling Appointd Prson status. 3 Hour Basic First Aid gain basic skills in first aid 2 Day Padiatric First Aid. 100 pr dlgat 40 pr dlgat or 350 for group of 8 to 12 popl 25 pr dlgat or 200 for group of 8 to 12 popl 100 pr dlgat or 725 for group of 8 to 12 popl

9 Cost of Srvics (Tradd Srvics only): Summary of srvics offrd undr an inclusiv Human Rsourcs & Organisational Dvlopmnt Srvics (HR&OD) SLA A full dscription of th srvics ar dtaild abov. Inclusiv HR & OD SLA Gnral HR Advic on mploymnt lgislation and trms and conditions HR Advic and Support on issus and cass HR Advic and Support with Pay and Prformanc Managmnt HR Advic and Support for Employmnt Tribunals / Court Cass HR Advic and Support with changing organisational structurs and status Support with Rcruitmnt and Slction of Employs* HR Managmnt Information School Workforc Cnsus(Maintaind &voluntary aidd schools) HR Administration (Maintaind &voluntary aidd schools) Workforc Dvlopmnt and Training Occupational Halth Srvics, includs: Attndanc Managmnt Advic and Support** Halth scrning (including Pr-mploymnt) Halth Survillanc * DBS chargs ar chargd pr chck. Currntly 48 ( 4 pr voluntr). ** Chargs for GP rports will b passd to th school / acadmy. Th inclusiv HR & OD srvics SLA is offrd for a 12 month priod from 01/09/2015 to 31/08/2016 and will b chargd as follows: Nursry Primary undr 30 mploys Primary with btwn 30 and 50 mploys Primary with ovr 50 mploys Scondary Spcial 1,100 plus 28 pr prsonnl numbr 1,100 plus 28 pr prsonnl numbr 1,400 plus 28 pr prsonnl numbr 1,700 plus 28 pr prsonnl numbr 2,500 plus 28 pr prsonnl numbr 1,100 plus 28 pr prsonnl numbr Chargs ar basd on th numbr of staff at th bginning of th prcding acadmic yar basd on th numbr of individual prsonnl numbrs. Acadmy convrsions, prsonnl numbrs will b assssd at th point of th acadmy convrsion if acadmy status was not in plac on 1 Sptmbr. Othr srvics that ar providd at an additional cost to th Human Rsourcs & Organisational Dvlopmnt Srvics (HR&OD) SLA or can b providd as a standalon srvic S sction 2 for dtails Stratgic Ladrship and managmnt advic - Ngotiatd f Pay and Grading rviw - Ngotiatd f Policy dvlopmnt - Ngotiatd f Invstigating Officr - Ngotiatd f Acadmy convrsion support - Ngotiatd f School Workforc Cnsus (Acadmis) - Ngotiatd f HR Administration Acadmis (Acadmis) Primary and Spcial Acadmis 1500

10 Scondary Acadmis 3000 Support with Rcruitmnt and Slction of Employs: E-rcruitmnt on-off st up cost Advic on rcruitmnt and slction tchniqus pr vacancy Short-listing pr vacancy Talnt Managmnt approach to rcruitmnt and slction pr vacancy plus 75 pr candidat Intrviw panl support pr vacancy Crtificat of Sponsorship - 25 admin f plus Hom Offic costs Additional Workforc Dvlopmnt and Training: Talnt Managmnt programm for organisational dvlopmnt - Ngotiatd f Ladrship and Prformanc Coaching - 50 pr hour Dvlopmnt of customisd on-lin cours -Ngotiatd f Dlivry of fac to fac training - 50 pr dlgat or 600 for a group of 8 to 12 popl Dvlopmnt of customisd fac to fac training - Ngotiatd f Additional Occupational Halth Srvics: Vision Scrning - 9 pr scrning Asbstos mdical pr mdical Halth Education - Ngotiatd f Halth Promotion - Ngotiatd f Counslling srvics - 52 pr 50 minut thraputic sssion Physiothrapy srvics - 29 pr 30 minut sssion Immunisation - Fs dtaild abov Spcialist Accrditd Halth training - Fs dtaild abov Bspok srvic only Whilst thr ar bnfits from choosing th full complmnt of srvics, bspok arrangmnts can b discussd for you to rciv th srvics that ar includd in th full SLA, howvr, ths will b chargd at a diffrnt rat as follows: HR Administration Matrnity / Patrnity lttrs - 30 pr matrnity cas / 15 pr patrnity cas Rcruitmnt and Slction of Employs Advrtising vacancis on North East Jobs Portal only - 50 pr rcruitmnt xrcis Inclusion of vacancis in Sundrland City Council Job circular only - 50 pr rcruitmnt xrcis Administration of Disclosur and Barring Srvic chcks only - 69 or 14

11 Workforc Dvlopmnt and Training Accss to -larning courss - 10 pr mploy pr cours Dlivry of training on HR issus - 75 pr hour Fac to fac training in a wid rang of gnric subjcts - 75 pr dlgat or 600 for a group of 8 to12 popl Individual Ladrship and Prformanc coaching and mdiation - 75 pr hour Occupational Halth Srvics Attndanc Managmnt Advic and Support pr doctor rfrral, 58 pr nurs rfrral Pr-mploymnt Halth Scrning - 16 pr qustionnair scrning, 24 pr nurs assssmnt, 60 pr doctor assssmnt Display Scrn Equipmnt: o On-lin workstation slf-assssmnt - 10 pr mploy o Fac to fac workstation assssmnt - 32 pr workstation assssmnt Drivr halth assssmnt - 71 pr drivr halth assssmnt Night workr mdical - 24 pr mdical Hand Arm Vibration survillanc - 16 pr papr scrning and 120 pr full assssmnt Audiomtry survillanc - 32 pr tst Spiromtry survillanc - 32 pr tst Skin assssmnt - 9 pr tst

12 Srvic Standards and How Good Prformanc Will b Masurd All srvics listd undr th inclusiv SLA with Sundrland City Council s HR and OD Srvic will b availabl and rspondd to as follows: Tlphon accss is providd btwn 8.30 a.m p.m. Monday to Thursday and 8.30 a.m p.m. on a Friday; Your school / acadmy will b allocatd a namd HR Advisr and w will provid a duty rota during offic hours to nsur thr is always somon availabl to provid an immdiat rspons or attnd your school / acadmy; HR profssionals may b contactabl outsid of ths hours; Srvics can b providd outsid of ths hours with prior agrmnt; Mtings with Had Tachrs and Govrning Bodis can b arrangd at a tim to suit th school / acadmy; All phon calls will b rspondd to within 1 working day; All mails will b rspondd to within 1 working day. Out of offic notifications will alrt you to any plannd absncs of your namd contact and advis you of an altrnativ collagu to contact; All ncssary draft corrspondnc will b issud to th school / acadmy for chcking and onward submission to th mploy within appropriat timscals to comply with statutory lgislation on rcipt of all rquird information; Provision of 1 papr copy and an lctronic pack of documntation rquird for harings. Additional papr copis can b providd at an additional cost; Anticipatd timscals on rsolution of quris will b givn; Rqustd rports will b issud within 5 working days; A log-in will b givn to a Larning Managmnt Systm to provid accss to rlvant information, policis, procdurs, forms, tmplats and updats rlvant to th srvic that you purchas; Attndanc managmnt appointmnts will b schduld within 2-4 wks of rcipt of th rfrral and th rport will b maild within 5 working days following th appointmnt; Pr-mploymnt halth qustionnairs will b papr scrnd and whr abl, a fitnss crtificat will b issud within 5 working days from rcipt of th halth qustionnair; Pr-mploymnt halth scrning or survillanc appointmnt will b offrd within 2 wks of rcipt of pr-mploymnt halth qustionnair; Counslling appointmnts will b offrd within 4 wks of rfrral bing rcivd; and Physiothrapy appointmnts will b offrd within 2 wks of rfrral bing rcivd. Monitoring and Evaluation of srvic provision All mploys working within Sundrland City Council s HR and OD Srvic ar providd with a high lvl of support from collagus and th managmnt tam to nsur thy dlivr a high quality srvic, including rgular suprvisions, tam mtings and discussions about srvic dlivry. Tam mmbrs hav a wid rang of rlvant and spcialisd qualifications, xprinc, knowldg, skills and ar mmbrs of rlvant profssional bodis nabling thm to dlivr a srvic appropriatly focusd on th issus that impact schools / acadmis. Intrnal monitoring procdurs to nsur uniform quality of comptnt and consistnt advic and support. All rports rlating to prformanc, capability, disciplinary, grivancs, harassmnt, allgations ar rviwd by a snior HR profssional to nsur all rlvant issus hav bn addrssd and consistnt advic and support has bn givn and corrct procdur ar followd. All training courss ar valuatd by participants and changs mad basd on fdback. Procsss ar rviwd by Intrnal Audit and Risk Managmnt rgularly rviw our risks to nsur appropriat controls ar in plac. Fdback on th prformanc of th srvic is wlcomd. If you hav any fdback to shar plas contact Tracy Palmr on (0191)

13 School / Acadmy Rsponsibilitis Schools and Acadmis taking up th srvic from Sundrland City Council HR and OD Srvic hav rsponsibilitis to nsur adhrnc to th SLA, spcifically: Maintaining all rcords as rquird to comply with DfE and OFSTED rquirmnts, rlvant good practic and applicabl lgislation. Rtaining such information and documntation as is ncssary to comply with statutory rturns and to nabl th srvic providr to fulfil its obligations. Nominating a point of contact. Providing timly notification of any faults or rrors in data or othr documntation. Contact initiatd by th School / Acadmy and lvl of support agrd. School / Acadmy lad and mak th final dcision. Allowing accss to data, information and all rcords to our mploys. Accurat compltion of rlvant forms within th dadlins providd to nsur all rlvant information is rcivd to nabl updats to mploy rcords to b procssd. Provision of rquird tmplats if not using Sundrland City Council tmplats. Provision of rquird logos if not using Sundrland City Council logo on corrspondnc. Provision of rasonabl notic to allow provision of information, advic and srvic rquird. Obsrving thir rsponsibility for duty of car to any mploy as an mployr. Providing appropriat and adquat information in rspct of rfrrals mad or advic sought. Complting standard forms rqustd. Taking rsponsibility for th printing and mailing of all rlvant corrspondnc rcommndd and supplid in lctronic format for onward transmission. Adhring to standard mploymnt law procdurs and applying thm in lin with th adoptd Policis and Procdurs in rlation to all aspcts of HR managmnt. Adhring to Halth and Safty Excutiv Rgulations and applying thm corrctly in lin with th adoptd Policis and Procdurs around risk managmnt including halth survillanc and scrning to nsur managmnt of mploy halth, safty and wlfar. If a claim at an Employmnt Tribunal is about a dcision takn by a govrning body, th govrning body may hav to appar bfor th Employmnt Tribunal to dfnd its action. Th Govrning body must inform Sundrland City Council s HR and OD Srvic within 10 working days of bing notifid of th Employmnt Tribunal application. In th vnt of a conflict of intrst arising for Sundrland City Council, th school / acadmy may nd to sk indpndnt HR and Lgal advic. Should maintaind schools dcid not to rciv HR Advic from Sundrland City Council HR and OD Srvic as dtaild in th SLA abov, th Govrning Body must nsur that it: Obtains appropriat advic to nsur all mploymnt rlatd dcisions ar in accordanc with school staffing rgulations, School Tachrs Pay and Conditions Documnt, DfE guidanc and any othr rlvant lgislation. Complts pr-mploymnt halth claranc and safr rcruitmnt chcks. Maintains all rcords as rquird by Sundrland City Council s Financial Rgulations, Standing Ordrs, Halth and Safty Ordrs and othr statutory instrumnts and mploymnt law and maks th ncssary rturns to Sundrland City Council promptly to nabl th monitoring and vrification of indicators that ar xtrnally auditd. Whr a Govrning Body dtrmins that an mploy should cas to work at th school, it must notify th Council in writing of its dtrmination to dismiss and th rasons for it within 10 working days of th initial dtrmination. Complimnts/Complaints/Disputs If a school or acadmy would lik to complimnt any mmbr of our tam providing your srvic plas contact Tracy Palmr on (0191) If a school or acadmy is dissatisfid with any aspct of th srvic it has rcivd, from Sundrland City Council HR and OD Srvic, plas contact Tracy Palmr on (0191) Evry ffort will b mad to rsolv disputs quickly and ffctivly.

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