ITIL & Service Predictability/Modeling Plexent

Size: px
Start display at page:

Download "ITIL & Service Predictability/Modeling. 2006 Plexent"

Transcription

1 ITIL & Srvic Prdictability/Modling 1

2 2 Plxnt Th Company 2001 Foundd Plxnt basd on an Expandd ITIL Architctur, CMMI, ISO, and BS itdna 2003 Launchd itdna Srvic Offring 2003 John Groom, past Dirctor of th OGC acknowldgd itdna as th Richst st of ITIL intllctual proprty in th industry 2004 Dclind multipl acquisition offrs from Fortun 500 IT srvic organizations 2004 Stratgic agrmnt with Prot Systms to dlivr ITIL consulting to thir clint bas 2005 Stratgic agrmnt with Sun Microsystms to dlivr ITIL srvics to thir customr bas 2005 Rcipint of Dloit s Tch Titan Award 2006 Stratgic partnrship with TamQust 2006 Stratgic agrmnt with th British Standards Institut to provid ISO srvics

3 IT Srvic Gartnr masurmnts show th ovrall rsults of moving from no adoption of IT Srvic (ITIL) to full adoption can rduc an organization's Total Cost of Ownrship by as much as 48%. 3

4 ITIL 4 T h B u s i n s s Planning for Srvic Srvic Srvic ICT Businss Support Infrastructur Prspctivs Srvic Dlivry Scurity Application T h T c h n o l o g y

5 Srvic Dlivry 5 Srvic Lvl Capacity Financial for IT Availability ITIL Srvic Continuity T h Planning for Srvic Srvic B Srvic ICT u Businss Support Infrastructur s Prspctivs i Srvic Dlivry n Scurity s Application s T h T c h n o l o g y

6 Srvic Support Srvic Dsk Incidnt Problm Configuration 6 Chang Rlas T h B u s i n s s Businss Prspctivs ITIL Planning for Srvic Srvic Srvic Support Srvic Dlivry Scurity Application ICT Infrastructur T h T c h n o l o g y

7 ITIL Adoption in North Amrica 80% 60% 40% 20% 0% Corporations with Rvnu xcding $1 Billion Currntly End of 2006 End of % 40% 80% 7

8 ITIL s Evolution ITIL Procsss can b difficult to implmnt sinc ITIL in its currnt form dscribs th what but not th how of IT srvic dlivry. In othr words, a lack of implmntation tools and bst practics ar incrasing costs and timlins rlatd to ITIL implmntation. 8

9 ITIL, Whr dos it fit - (Govrnanc, Procss, Scurity, Mtrics, Policy & Procdurs) ISO20000 ISO27001:2005 9

10 itdna 10

11 Expandd ITIL Srvic Support Architctur Configuration Chang Incidnt Problm Rlas Srvic Dsk Policis and Procdurs Asst Chang Control Dsktop Support Fault Monitoring Tchnology Rfrsh Hlp Dsk Education Projct Srvr Support Fault Rcovry Dsktop Srvics Consumabl Provisioning Equipmnt Purchasing Communication Ntwork Support Problm Analysis Srvr Srvics Stratgic Planning Databas Support Root Caus Analysis Ntwork Srvics Mssaging Support Databas Srvics 11 Mssaging Srvics

12 Expandd ITIL Srvic Dlivry Architctur Srvic Lvl Capacity Continuity Availability Financial Scurity Policis and Procdurs SLA Dvlopmnt Capacity Planning Rquirmnts Prformanc Tuning Cost Accounting Monitoring SLA Monitoring Businss Rquirmnts Analysis Dvlop BCP/DR Outag Analysis Contract Scurity Dvlopmnt Standards Dvlopmnt Prformanc Monitoring Implmnt BCP/DR Fault Tr Analysis RFP Accss Control Standards Monitoring Capacity Monitoring Maintain BCP/DR Budgting BCP/DR Training 12

13 Embddd Intllctual Proprty 13

14 CMMI Procss Maturity Modl Optimizing (5) Continuously Improving Procss Rduc Man Hours with Automation Dfind (3) Quantitativly Managd(4) Standard, Consistnt Procss Prdictabl Procss Managd (2) Plannd Procsss Initial (1) Ad hoc Procsss 14 Incrasd Procss Effctivnss & Quality

15 Procss Maturity Profil Availability Scurity IT Srvic Continuity Srvic Dsk Configuration Incidnt Problm Capacity Rlas Financial Srvic Lvl Chang 15 Currnt Maturity Dsird Maturity

16 Industry Insight IT organizations should incrasingly look for tools that can sift through th managmnt data cluttr to pinpoint today s problms and prdict tomorrow's nds 16

17 TamQust On th Wb 17

18 Srvic Modling In th simplst trms, modling is about finding th point whr th srvic starts to slow down. 18

19 Srvic Modling Qustion: How will a critical srvic rspond to a 5% usr incras pr month? 19

20 Prdictd Srvic Capacity Answr: Th srvic will hit its limit in Jun whn th strtch factor rachs 2. 20

21 Srvic Lvl Costs $8.00 $7.00 $6.00 Millions of Dollars $5.00 $4.00 $3.00 $2.00 $1.00 $ Scond 2.5 Scond 2 Scond 1.5 Scond Avg. Rspons Tim 21 Cost Options for Sals Support Application

22 Qustions & Answrs 22

REPORT' Meeting Date: April 19,201 2 Audit Committee

REPORT' Meeting Date: April 19,201 2 Audit Committee REPORT' Mting Dat: April 19,201 2 Audit Committ For Information DATE: March 21,2012 REPORT TITLE: FROM: Paul Wallis, CMA, CIA, CISA, Dirctor, Intrnal Audit OBJECTIVE To inform Audit Committ of th rsults

More information

A Project Management framework for Software Implementation Planning and Management

A Project Management framework for Software Implementation Planning and Management PPM02 A Projct Managmnt framwork for Softwar Implmntation Planning and Managmnt Kith Lancastr Lancastr Stratgis Kith.Lancastr@LancastrStratgis.com Th goal of introducing nw tchnologis into your company

More information

Maintain Your F5 Solution with Fast, Reliable Support

Maintain Your F5 Solution with Fast, Reliable Support F5 SERVICES TECHNICAL SUPPORT SERVICES DATASHEET Maintain Your F5 Solution with Fast, Rliabl Support In a world whr chang is th only constant, you rly on your F5 tchnology to dlivr no mattr what turns

More information

Cisco Data Virtualization

Cisco Data Virtualization Cisco Data Virtualization Big Data Eco-systm Discussion with Bloor Group Bob Ev, David Bsmr July 2014 Cisco Data Virtualization Backgroundr Cisco Data Virtualization is agil data intgration softwar that

More information

Contents. Presentation contents: Basic EDI dataflow in Russia. eaccounting for HR and Payroll. eaccounting in a Cloud

Contents. Presentation contents: Basic EDI dataflow in Russia. eaccounting for HR and Payroll. eaccounting in a Cloud Accounting Contnts Prsntation contnts: Basic EDI dataflow in Russia Accounting for HR and Payroll Accounting in a Cloud Basic EDI Procss Flow Typs of documnts for EDI Lgally rquird documnts: Act of accptanc

More information

Product Overview. Version 1-12/14

Product Overview. Version 1-12/14 Product Ovrviw Vrsion 1-12/14 W ar Grosvnor Tchnology Accss Control Solutions W dvlop, manufactur and provid accss control and workforc managmnt solutions th world ovr. Our product offring ompasss hardwar,

More information

Thursday, March 18, 2010-4:07 PM Page 1 of 16

Thursday, March 18, 2010-4:07 PM Page 1 of 16 Exhibit 300: Capital Asst Plan Businss Cas Summary Part I: Summary And Justification (All Capital Assts) Sction A: Ovrviw (All Capital Assts) 1. Dat of Submission: 2/1/2010 2. Agncy: Dpartmnt of Justic

More information

Enterprise Resource Planning (ERP) Systems

Enterprise Resource Planning (ERP) Systems Entrpris Rsourc Planning (ERP) Systms For Non-Practitionrs Octobr 1997 Octobr 1997 National Industry Srvics - Industrial & Automotiv Products ERP nabls companis to driv th optimum intr-oprability btwn

More information

A Secure Web Services for Location Based Services in Wireless Networks*

A Secure Web Services for Location Based Services in Wireless Networks* A Scur Wb Srvics for Location Basd Srvics in Wirlss Ntworks* Minsoo L 1, Jintak Kim 1, Shyun Park 1, Jail L 2 and Sokla L 21 1 School of Elctrical and Elctronics Enginring, Chung-Ang Univrsity, 221, HukSuk-Dong,

More information

5.3.2 APPROACH TO PERFORMANCE MANAGEMENT

5.3.2 APPROACH TO PERFORMANCE MANAGEMENT Chaptr 5: Prformanc Managmnt Systm 5. APPROACH TO PERFORMANCE MANAGEMENT Th Municipal Systms Act () rquirs municipalitis to dvlop a prformanc managmnt systm suitabl for thir own circumstancs. According

More information

Asset set Liability Management for

Asset set Liability Management for KSD -larning and rfrnc products for th global financ profssional Highlights Library of 29 Courss Availabl Products Upcoming Products Rply Form Asst st Liability Managmnt for Insuranc Companis A comprhnsiv

More information

Swisscom Cloud Strategy & Services

Swisscom Cloud Strategy & Services Swisscom Stratgy & Srvics Swisscom our 360 On for Entrpris Workloads and Wb Srvics Dynamic Computing Srvics Our intgratd approach is uniqu B2C B2B Ntwork, infrastructur and IT from a singl sourc All Industris

More information

Moving Securely Around Space: The Case of ESA

Moving Securely Around Space: The Case of ESA Moving Scurly Around Spac: Th Cas of ESA Prpard By: Andra Baldi, Jos Frnandz Balsiro, Marco Incollingo Tommaso Parrinllo, Cristiano Silvagni, Stfano Zatti Europan Spac Agncy Andra.Baldi@sa.int ESA Scnario

More information

Version Issue Date Reason / Description of Change Author Draft February, N/A 2009

Version Issue Date Reason / Description of Change Author Draft February, N/A 2009 Appndix A: CNS Managmnt Procss: OTRS POC Documnt Control Titl : CNS Managmnt Procss Documnt : (Location of Documnt and Documnt numbr) Author : Ettin Vrmuln (EV) Ownr : ICT Stratgic Srvics Vrsion : Draft

More information

Payment Hub Project A Worldwide Electronic Banking System,

Payment Hub Project A Worldwide Electronic Banking System, DRAFT mbr gr Paymnt Hub Projct A Worldwid Elctronic Banking Systm, UNIVERSWIFTNET, 24 th May 2007, Amstrdam Vincnt Duriux Businss Projct Managr Oilfild Srvics - GoMarkts & Sgmnts mbr gr NSA ECA *Th GoMarkt*

More information

UTILITY SOLUTIONS. Security & Site Monitoring. Substation Automation Solutions. Protection & Control Systems. Optical Communication Networks

UTILITY SOLUTIONS. Security & Site Monitoring. Substation Automation Solutions. Protection & Control Systems. Optical Communication Networks Scurity & Sit Monitoring Substation Automation Solutions Protction & Control Systms Optical Communication Ntworks UTILITY Intgratd Automation SOLUTIONS for Elctric Utilitis GE Powr Systms GE Industrial

More information

Architecture of the proposed standard

Architecture of the proposed standard Architctur of th proposd standard Introduction Th goal of th nw standardisation projct is th dvlopmnt of a standard dscribing building srvics (.g.hvac) product catalogus basd on th xprincs mad with th

More information

Keywords Cloud Computing, Service level agreement, cloud provider, business level policies, performance objectives.

Keywords Cloud Computing, Service level agreement, cloud provider, business level policies, performance objectives. Volum 3, Issu 6, Jun 2013 ISSN: 2277 128X Intrnational Journal of Advancd Rsarch in Computr Scinc and Softwar Enginring Rsarch Papr Availabl onlin at: wwwijarcsscom Dynamic Ranking and Slction of Cloud

More information

CARE QUALITY COMMISSION ESSENTIAL STANDARDS OF QUALITY AND SAFETY. Outcome 10 Regulation 11 Safety and Suitability of Premises

CARE QUALITY COMMISSION ESSENTIAL STANDARDS OF QUALITY AND SAFETY. Outcome 10 Regulation 11 Safety and Suitability of Premises CARE QUALITY COMMISSION ESSENTIAL STANDARDS OF QUALITY AND SAFETY Outcom 10 Rgulation 11 Safty and Suitability of Prmiss CQC Rf 10A 10A(1) Lad Dirctor / Lad Officr Rspons Impact Liklihood Lvl of Concrn

More information

Siemens IT Solutions and Services Pvt. Ltd.

Siemens IT Solutions and Services Pvt. Ltd. Simns IT Solutions and Srvics Pvt. Ltd. Transforming IT into Businss Valu In 10 yars tim our plant will b populatd by 8 billion popl. Th challngs ahad supply of ncssary goods and srvics, clan nrgy, smart

More information

SCHOOLS' PPP : PROJECT MANAGEMENT

SCHOOLS' PPP : PROJECT MANAGEMENT Rport Schools' PPP Sub Committ 22 April 2004 2 SCHOOLS' PPP : PROJECT MANAGEMENT 1 Rason for Rport To provid Mmbrs with information on th structur of th Schools' PPP Projct Tam 2 Background 21 Dumfris

More information

Review and Analysis of Cloud Computing Quality of Experience

Review and Analysis of Cloud Computing Quality of Experience Rviw and Analysis of Cloud Computing Quality of Exprinc Fash Safdari and Victor Chang School of Computing, Crativ Tchnologis and Enginring, Lds Mtropolitan Univrsity, Hadinly, Lds LS6 3QR, U.K. {F.Safdari,

More information

SOFTWARE ENGINEERING AND APPLIED CRYPTOGRAPHY IN CLOUD COMPUTING AND BIG DATA

SOFTWARE ENGINEERING AND APPLIED CRYPTOGRAPHY IN CLOUD COMPUTING AND BIG DATA Intrnational Journal on Tchnical and Physical Problms of Enginring (IJTPE) Publishd by Intrnational Organization of IOTPE ISSN 077-358 IJTPE Journal www.iotp.com ijtp@iotp.com Sptmbr 015 Issu 4 Volum 7

More information

Personal Identity Verification (PIV) Enablement Solutions

Personal Identity Verification (PIV) Enablement Solutions Prsonal Idntity Vrification (PIV) Enablmnt Solutions pivclass Govrnmnt Solutions Affordabl Prsonal Idntity Vrification (PIV) Enablmnt Solutions from a Singl, Trustd Supplir Complt Solution for PIV Enablmnt

More information

FEASIBILITY STUDY OF JUST IN TIME INVENTORY MANAGEMENT ON CONSTRUCTION PROJECT

FEASIBILITY STUDY OF JUST IN TIME INVENTORY MANAGEMENT ON CONSTRUCTION PROJECT FEASIBILITY STUDY OF JUST IN TIME INVENTORY MANAGEMENT ON CONSTRUCTION PROJECT Patil Yogndra R. 1, Patil Dhananjay S. 2 1P.G.Scholar, Dpartmnt of Civil Enginring, Rajarambapu Institut of Tchnology, Islampur,

More information

Designing a Secure DNS Architecture

Designing a Secure DNS Architecture WHITE PAPER Dsigning a Scur DNS Architctur In today s ntworking landscap, it is no longr adquat to hav a DNS infrastructur that simply rsponds to quris. What is ndd is an intgratd scur DNS architctur that

More information

Adverse Selection and Moral Hazard in a Model With 2 States of the World

Adverse Selection and Moral Hazard in a Model With 2 States of the World Advrs Slction and Moral Hazard in a Modl With 2 Stats of th World A modl of a risky situation with two discrt stats of th world has th advantag that it can b natly rprsntd using indiffrnc curv diagrams,

More information

ESA Support to ESTB Users

ESA Support to ESTB Users ESA Support to ESTB Usrs Dr. Javir Vntura-Travst Europan Spac Agncy 3 rd ESTB Workshop Nic 12 Novmbr 2002 OUTLINE! ESA ESTB wbsit support! Th ESTB/EGNOS Hlpdsk! Th ESTB Nwslttr! Th ESA SISNET tchnology!

More information

Engineering Analytics Opportunity Preview Zinnov Report August 2013

Engineering Analytics Opportunity Preview Zinnov Report August 2013 Enginring Analytics Opportunity Prviw Zinnov Rport August 2013 Enginring Analytics: Prviw Agnda Dfinition Markt Siz Summary 2 Enginring Analytics: Prviw Agnda Dfinition Markt Siz Summary 3 Agnda 1 Enginring

More information

Secure User Data in Cloud Computing Using Encryption Algorithms

Secure User Data in Cloud Computing Using Encryption Algorithms Scur Usr Data in Using Encrypt Algorithms Rachna Arora*, Anshu Parashar ** *(Rsarch Scholar, HCTM, Kaithal, Haryana) ** (Associat Profssor, HCTM, Kaithal, Haryana) ABSTRACT is transming inmat tchnology.

More information

Rural and Remote Broadband Access: Issues and Solutions in Australia

Rural and Remote Broadband Access: Issues and Solutions in Australia Rural and Rmot Broadband Accss: Issus and Solutions in Australia Dr Tony Warrn Group Managr Rgulatory Stratgy Tlstra Corp Pag 1 Tlstra in confidnc Ovrviw Australia s gographical siz and population dnsity

More information

Increasing Net Debt as a percentage of Average Equalized ValuaOon

Increasing Net Debt as a percentage of Average Equalized ValuaOon City of Orang Township Warning Trnd: Incrasing Nt Dbt as a prcntag of avrag qualizd valuation Nt Dbt 3 yr. Avg. qualizd Valuation Incrasing Nt Dbt as a prcntag of Avrag Equalizd ValuaOon rc 1.20% 1.00%

More information

Key Management System Framework for Cloud Storage Singa Suparman, Eng Pin Kwang Temasek Polytechnic {singas,engpk}@tp.edu.sg

Key Management System Framework for Cloud Storage Singa Suparman, Eng Pin Kwang Temasek Polytechnic {singas,engpk}@tp.edu.sg Ky Managmnt Systm Framwork for Cloud Storag Singa Suparman, Eng Pin Kwang Tmask Polytchnic {singas,ngpk}@tp.du.sg Abstract In cloud storag, data ar oftn movd from on cloud storag srvic to anothr. Mor frquntly

More information

Congressional Budget Submission. U. S. Department of Justice. FY 2009 Performance Budget. Justice Information Sharing Technology (JIST)

Congressional Budget Submission. U. S. Department of Justice. FY 2009 Performance Budget. Justice Information Sharing Technology (JIST) Congrssional Budgt Submission U. S. Dpartmt of Justic FY 2009 Prformanc Budgt Justic Information Sharing Tchnology (JIST) Tabl of Contts Pag No. I. Ovrviw.....3 II. Summary of Program Changs (non)....

More information

Keywords: Knowledge Management Foundations, Probst et al., Model, Knowledge Management, Albroz Electric Power Distribution Companies

Keywords: Knowledge Management Foundations, Probst et al., Model, Knowledge Management, Albroz Electric Power Distribution Companies THE ANALYSIS OF KNOWLEDGE MANAGEMENT IN THE ELECTRIC POWER DISTRIBUTION COMPANIES IN IRAN (CASE STUDY: ALBORZ ELECTRICITY PROVINCE DISTRIBUTION COMPANY) *Mortza Shikhi Dpartmnt of Industrial Managmnt,

More information

TELL YOUR STORY WITH MYNEWSDESK The world's leading all-in-one brand newsroom and multimedia PR platform

TELL YOUR STORY WITH MYNEWSDESK The world's leading all-in-one brand newsroom and multimedia PR platform TELL YOUR STORY WITH MYNEWSDESK Th world's lading all-in-on brand nwsroom and multimdia PR platform SO WHAT'S THE STORY WITH MYNEWSDESK? Th world s lading all-in-on nwsroom and digital PR platform. Usd

More information

Parallel and Distributed Programming. Performance Metrics

Parallel and Distributed Programming. Performance Metrics Paralll and Distributd Programming Prformanc! wo main goals to b achivd with th dsign of aralll alications ar:! Prformanc: th caacity to rduc th tim to solv th roblm whn th comuting rsourcs incras;! Scalability:

More information

Planning and Managing Copper Cable Maintenance through Cost- Benefit Modeling

Planning and Managing Copper Cable Maintenance through Cost- Benefit Modeling Planning and Managing Coppr Cabl Maintnanc through Cost- Bnfit Modling Jason W. Rup U S WEST Advancd Tchnologis Bouldr Ky Words: Maintnanc, Managmnt Stratgy, Rhabilitation, Cost-bnfit Analysis, Rliability

More information

Deer: Predation or Starvation

Deer: Predation or Starvation : Prdation or Starvation National Scinc Contnt Standards: Lif Scinc: s and cosystms Rgulation and Bhavior Scinc in Prsonal and Social Prspctiv s, rsourcs and nvironmnts Unifying Concpts and Procsss Systms,

More information

I would appreciate the opportunity to discuss your needs and how I can help you meet your goals.

I would appreciate the opportunity to discuss your needs and how I can help you meet your goals. Nam: EMIL GLOWNIA Contact: http://www.katiandemil.com/agncy Wbsit: www.katiandemil.com Availability: Immdiat start Profil: www.katiandemil.com/cv Typ: BI Contracts only Is Emil th right candidat for you?

More information

Fleet vehicles opportunities for carbon management

Fleet vehicles opportunities for carbon management Flt vhicls opportunitis for carbon managmnt Authors: Kith Robrtson 1 Dr. Kristian Stl 2 Dr. Christoph Hamlmann 3 Alksandra Krukar 4 Tdla Mzmir 5 1 Snior Sustainability Consultant & Lad Analyst, Arup 2

More information

FACULTY SALARIES FALL 2004. NKU CUPA Data Compared To Published National Data

FACULTY SALARIES FALL 2004. NKU CUPA Data Compared To Published National Data FACULTY SALARIES FALL 2004 NKU CUPA Data Compard To Publishd National Data May 2005 Fall 2004 NKU Faculty Salaris Compard To Fall 2004 Publishd CUPA Data In th fall 2004 Northrn Kntucky Univrsity was among

More information

Colombia: COLCIENCIAS Departamento Administrativo de Ciencia, Tecnología e Innovación

Colombia: COLCIENCIAS Departamento Administrativo de Ciencia, Tecnología e Innovación Colombia: COLCIENCIAS Dpamnto Administrativo d Cincia, Tcnología Innovación Initial Funding Committmnt 100.000 Who can apply? Thmatic Ara BIODIVERSITY / CLIMATE Rsarch, tchnological dvlopmnt and / or innovation

More information

Econ 371: Answer Key for Problem Set 1 (Chapter 12-13)

Econ 371: Answer Key for Problem Set 1 (Chapter 12-13) con 37: Answr Ky for Problm St (Chaptr 2-3) Instructor: Kanda Naknoi Sptmbr 4, 2005. (2 points) Is it possibl for a country to hav a currnt account dficit at th sam tim and has a surplus in its balanc

More information

UNIVERSITY OF NAIROBI SCHOOL OF COMPUTING & INFORMATICS IMPROVING APPLICATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN ORGANIZATIONS:

UNIVERSITY OF NAIROBI SCHOOL OF COMPUTING & INFORMATICS IMPROVING APPLICATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN ORGANIZATIONS: UNIVERSITY OF NAIROBI SCHOOL OF COMPUTING & INFORMATICS IMPROVING APPLICATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN ORGANIZATIONS: CASE OF NAIROBI CITY WATER AND SEWERAGE COMPANY By TABITHA MBETE NGEI P58/63441/2011

More information

IntelliBPM. The next generation Business Performance Management Tool. Executive Summary: Market Demand: Problem:

IntelliBPM. The next generation Business Performance Management Tool. Executive Summary: Market Demand: Problem: IntlliBPM Th nxt gnratin Businss Prfrmanc Managmnt Tl IntlliBPM is a ttal Businss Prfrmanc Managmnt (BPM) and gnratin platfrm dsignd t assist businsss gnrat a flxibl and dynamic BPM slutin. It is rspnsiv

More information

Data warehouse on Manpower Employment for Decision Support System

Data warehouse on Manpower Employment for Decision Support System Data warhous on Manpowr Employmnt for Dcision Support Systm Amro F. ALASTA, and Muftah A. Enaba Abstract Sinc th us of computrs in businss world, data collction has bcom on of th most important issus du

More information

by John Donald, Lecturer, School of Accounting, Economics and Finance, Deakin University, Australia

by John Donald, Lecturer, School of Accounting, Economics and Finance, Deakin University, Australia Studnt Nots Cost Volum Profit Analysis by John Donald, Lcturr, School of Accounting, Economics and Financ, Dakin Univrsity, Australia As mntiond in th last st of Studnt Nots, th ability to catgoris costs

More information

Cost Benefit Analysis of the etir system Summary, limitations and recommendations

Cost Benefit Analysis of the etir system Summary, limitations and recommendations UNITED NATIONS Cost Bnfit Analysis of th TIR systm Summary, limitations and rcommndations Agnda itm 5 André Scia Informal Ad hoc Exprt Group on Concptual and Tchnical Aspcts of Computrization of th TIR

More information

Information Management Strategy: Exploiting Big data and Advanced Analytics

Information Management Strategy: Exploiting Big data and Advanced Analytics Information Managmnt Stratgy: Exploiting Big data and Advancd Analytics William Duply Stratgist HP Cloud Hwltt-Packard Canada Big : What w ar building: Actionabl intllignc Businss valu Traditional BI/MIS/CRM/

More information

ENVIRONMENT FOR SIGNAL PROCESSING APPLICATIONS DEVELOPMENT AND PROTOTYPING Brigitte SAGET, MBDA

ENVIRONMENT FOR SIGNAL PROCESSING APPLICATIONS DEVELOPMENT AND PROTOTYPING Brigitte SAGET, MBDA ENVIRONMENT FOR SIGNAL PROCESSING APPLICATIONS DEVELOPMENT AND PROTOTYPING Brigitt SAGET, MBDA Atlir CNES «Composants commrciaux pour l informatiqu mbarqué», Toulous, 12 Juin 2002 ESPADON objctivs Dfin

More information

Scalable Transactions for Web Applications in the Cloud using Customized CloudTPS

Scalable Transactions for Web Applications in the Cloud using Customized CloudTPS Shashikant Mahadu Bankar/ (IJCSIT) Intrnational Journal of Computr Scinc and Information Tchnologis, Vol. (3), 2015, 218-2191 Scalabl Transactions for Wb Applications in th Cloud using Customizd CloudTPS

More information

Revolutionising Rehabilitation RAPt BUSINESS PLAN

Revolutionising Rehabilitation RAPt BUSINESS PLAN 2013-2016 Rvolutionisg Rhabilitation RAPt BUSINESS PLAN RAPt Had Offic, Th Foundry, 2nd Floor, 17/19 Oval Way, London SE11 5RR Tl 020 3752 5560 Email: fo@rapt.org.uk Wb: www.rapt.org.uk Excutiv: Mik Trac

More information

Nimble Storage Exchange 2010 40,000-Mailbox Resiliency Storage Solution

Nimble Storage Exchange 2010 40,000-Mailbox Resiliency Storage Solution Nimbl Storag Exchang 2010 40,0-Mailbox Rsilincy Storag Solution Tstd with: ESRP Storag Vrsion 3.0 Tst dat: July 10, 2012 Ovrviw This documnt provids information on Nimbl Storag's storag solution for Microsoft

More information

IBM Healthcare Home Care Monitoring

IBM Healthcare Home Care Monitoring IBM Halthcar Hom Car Monitoring Sptmbr 30th, 2015 by Sal P. Causi, P. Eng. IBM Halthcar Businss Dvlopmnt Excutiv scausi@ca.ibm.com IBM Canada Cloud Computing Tigr Tam Homcar by dfinition 1. With a gnsis

More information

Developing Economies and Cloud Security: A Study of Africa Mathias Mujinga School of Computing, University of South Africa mujinm@unisa.ac.

Developing Economies and Cloud Security: A Study of Africa Mathias Mujinga School of Computing, University of South Africa mujinm@unisa.ac. Journal of Emrging Trnds in Computing and Information Scincs 2009-2012 CIS Journal. All rights rsrvd. Dvloping Economis and Cloud Scurity: A Study of Africa Mathias Mujinga School of Computing, Univrsity

More information

ANDREAS MAHENDRO KUNCORO S.T., University of Gadjah Mada, 2004 M.S., University of Cincinnati, 2009 M.S., University of Central Florida, 2010

ANDREAS MAHENDRO KUNCORO S.T., University of Gadjah Mada, 2004 M.S., University of Cincinnati, 2009 M.S., University of Central Florida, 2010 EMPLOYING QUALITY MANGEMENT PRINCIPLES TO IMPROVE THE PERFORMANCE OF EDUCATIONAL SYSTEMS: AN EMPIRICAL STUDY OF THE EFFECT OF ISO 9001 STANDARD ON TEACHERS AND ADMINISTRTORS PERFORMANCE IN THE INDONESIAN

More information

M.1 Emergency Response Continuity of Operations Plan

M.1 Emergency Response Continuity of Operations Plan M.1 Emrgncy Rspons Continuity of Oprations Plan Atna Bttr Halth Bttr Halth, Inc. s Businss Continuity Program Dscription (Updatd Jun 2011) 1 1.0 INTRODUCTION Tabl of Contnts 1.1 PURPOSE 1.2 SCOPE OF BUSINESS

More information

Resource Management and Audit Scrutiny Panel. Apologies for absence were received from Councillors Child, Gilchrist, Maginnis and O Donnell.

Resource Management and Audit Scrutiny Panel. Apologies for absence were received from Councillors Child, Gilchrist, Maginnis and O Donnell. + ED I N BVRG H + THE CITY OF EDINBURGH CUNClL Itm no 4 Committ Mi n Uts Rsourc Managmnt and Audit Scrutiny Panl Edinburgh, Prsnt:- Councillors Jackson (Convnr), Aldridg, Milligan, Munro, Paisly (substitut

More information

Natural Gas & Electricity Prices

Natural Gas & Electricity Prices Click to dit Mastr titl styl Click to dit Mastr txt styls Scond lvl Third lvl Natural Gas & Elctricity Prics Fourth lvl» Fifth lvl Glnn S. Pool Manufacturing Support Mgr. Enrgy April 4, 2013 Click Vrso

More information

Sci.Int.(Lahore),26(1),131-138,2014 ISSN 1013-5316; CODEN: SINTE 8 131

Sci.Int.(Lahore),26(1),131-138,2014 ISSN 1013-5316; CODEN: SINTE 8 131 Sci.Int.(Lahor),26(1),131-138,214 ISSN 113-5316; CODEN: SINTE 8 131 REQUIREMENT CHANGE MANAGEMENT IN AGILE OFFSHORE DEVELOPMENT (RCMAOD) 1 Suhail Kazi, 2 Muhammad Salman Bashir, 3 Muhammad Munwar Iqbal,

More information

Human Resources and Organisational Development Services. Service Area Name: Services to Schools Account Manager:

Human Resources and Organisational Development Services. Service Area Name: Services to Schools Account Manager: Srvic Ara Nam: Human Rsourcs and Organisational Dvlopmnt Srvics Srvics to Schools Account Managr: Nam: Tracy Palmr Position: Had of HR Managmnt Contact Numbr: 0191 561 1722 Email: tracy.palmr@sundrland.gov.uk

More information

Installation Saving Space-efficient Panel Enhanced Physical Durability Enhanced Performance Warranty The IRR Comparison

Installation Saving Space-efficient Panel Enhanced Physical Durability Enhanced Performance Warranty The IRR Comparison Contnts Tchnology Nwly Dvlopd Cllo Tchnology Cllo Tchnology : Improvd Absorption of Light Doubl-sidd Cll Structur Cllo Tchnology : Lss Powr Gnration Loss Extrmly Low LID Clls 3 3 4 4 4 Advantag Installation

More information

Mainframe Integration

Mainframe Integration Mobil Application and Mainfram Intgration Russll Bonnr IBM 04/11/2015 Sssion MH Agnda Businss drivrs for th API Economy Mobil, Cloud and Improving consumability and govrnanc Lvraging z Assts as APIs End-to-nd

More information

Secure Cloud Computing Environment against DDOS and EDOS Attacks

Secure Cloud Computing Environment against DDOS and EDOS Attacks I. Mttildha Mary t al, / (IJCSIT) Intrnational Journal of Computr Scinc and Information Tchnologis, Vol. 5 (2), 2014, 1803-1808 Scur Cloud Computing Environmnt against DDOS and EDOS Attacks I. Mttildha

More information

EFFECT OF GEOMETRICAL PARAMETERS ON HEAT TRANSFER PERFORMACE OF RECTANGULAR CIRCUMFERENTIAL FINS

EFFECT OF GEOMETRICAL PARAMETERS ON HEAT TRANSFER PERFORMACE OF RECTANGULAR CIRCUMFERENTIAL FINS 25 Vol. 3 () January-March, pp.37-5/tripathi EFFECT OF GEOMETRICAL PARAMETERS ON HEAT TRANSFER PERFORMACE OF RECTANGULAR CIRCUMFERENTIAL FINS *Shilpa Tripathi Dpartmnt of Chmical Enginring, Indor Institut

More information

Global Sourcing: lessons from lean companies to improve supply chain performances

Global Sourcing: lessons from lean companies to improve supply chain performances 3 rd Intrnational Confrnc on Industrial Enginring and Industrial Managmnt XIII Congrso d Ingniría d Organización Barclona-Trrassa, Sptmbr 2nd-4th 2009 Global Sourcing: lssons from lan companis to improv

More information

European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.6, 2012

European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.6, 2012 Europan Journal Businss and Managmnt Th Impact Informa Tchnology () Human Rsourc Managmnt (HRM): Empirical vidnc from Nigria Banking Sctor. Cas Study Slctd Banks from Lagos Stat and Oyo Stat in South-

More information

Likeli Score Controls Gaps in control or action required Assurances Future actions. 3- Possibl e. Major. Major. management. Governance Manager

Likeli Score Controls Gaps in control or action required Assurances Future actions. 3- Possibl e. Major. Major. management. Governance Manager 9th Sptmbr 2014 Rsponsibl Dirctorat Natur of Risk Objctivs Risk Risk Dtail DGC - Dirctor of 01 - Complianc Organisational Govrnanc and xcllnc Complianc R0124 - Ensuring CCG oprations ar compliant with

More information

Defense Logistics Agency STANDARD OPERATING PROCEDURE

Defense Logistics Agency STANDARD OPERATING PROCEDURE Dfns Logistics Agncy STANDARD OPERATING PROCEDURE DLA Information Oprations SOP 6100.04 March 12, 2015 Prformanc Optimization, J613 SUBJECT: IT Procss Improvmnt (ITPI) Standard Oprating Procdur (SOP) REFERENCES:

More information

Case Study: the Use of Agile on Mortgage Application: Evidence from Thailand

Case Study: the Use of Agile on Mortgage Application: Evidence from Thailand Cas Study: th Us of Agil on Mortgag Application: Evidnc from Thailand Krcha Puphaiboon Faculty of Computr and Information Tchnology Kasm Bundit Univrsity Bangkok, Thailand Abstract This papr prsnts a cas

More information

Continuity Cloud Virtual Firewall Guide

Continuity Cloud Virtual Firewall Guide Cloud Virtual Firwall Guid uh6 Vrsion 1.0 Octobr 2015 Foldr BDR Guid for Vam Pag 1 of 36 Cloud Virtual Firwall Guid CONTENTS INTRODUCTION... 3 ACCESSING THE VIRTUAL FIREWALL... 4 HYPER-V/VIRTUALBOX CONTINUITY

More information

Job Description. Programme Leader & Subject Matter Expert

Job Description. Programme Leader & Subject Matter Expert Job titl: Programm Ladr & Subjct Mattr xprt Arbitration Pathways, ducation and Training Dpartmnt Salary band: 47,500 to 56,500 (dpndnt upon xprinc) Hours: 35 hours a wk Trm: Full Tim, Prmannt Accountabl

More information

Service Level Agreements and QoS Delivery in Mission Oriented Networks

Service Level Agreements and QoS Delivery in Mission Oriented Networks Srvic Lvl Agrmnts and QoS Dlivry in Mission Orintd Ntworks By Bharat Doshi, Univrsity of Massachussts Paul Kim, Applid Physics Lab, Johns Hopkins Univrsity Burt Libowitz, Th MITRE Corporation Kun I. Park,

More information

WORKERS' COMPENSATION ANALYST, 1774 SENIOR WORKERS' COMPENSATION ANALYST, 1769

WORKERS' COMPENSATION ANALYST, 1774 SENIOR WORKERS' COMPENSATION ANALYST, 1769 08-16-85 WORKERS' COMPENSATION ANALYST, 1774 SENIOR WORKERS' COMPENSATION ANALYST, 1769 Summary of Dutis : Dtrmins City accptanc of workrs' compnsation cass for injurd mploys; authorizs appropriat tratmnt

More information

Presentation on Short-Term Certificates to the CAPSEE Conference. September 18, 2014

Presentation on Short-Term Certificates to the CAPSEE Conference. September 18, 2014 Prsntation on Short-Trm Crtificats to th CAPSEE Confrnc Sptmbr 18, 2014 Th first goal of City Collgs Rinvntion is focusd on nsuring studnts arn crdntials of conomic valu Rinvntion Goals Incras numbr of

More information

A comparative study of ERP implementation Trupti Dave Oriental College of Management, F-50/29, South T T Nagar, Bhopal.

A comparative study of ERP implementation Trupti Dave Oriental College of Management, F-50/29, South T T Nagar, Bhopal. Trupti Dav/ Elixir Mgmt. Arts (0) - Availabl onlin at www.lixirpublishrs.com (Elixir Intrnational Journal) Managmnt Arts Elixir Mgmt. Arts (0) - A comparativ study of ERP implmntation Trupti Dav Orintal

More information

Throughput and Buffer Analysis for GSM General Packet Radio Service (GPRS)

Throughput and Buffer Analysis for GSM General Packet Radio Service (GPRS) Throughput and Buffr Analysis for GSM Gnral Packt Radio Srvic (GPRS) Josph Ho, Yixin Zhu, and Sshu Madhavapddy Nortl Ntorks 221 Laksid Blvd. Richardson, TX 7582 E-Mail: joho@nortlntorks.com Abstract -

More information

Improving Managerial Accounting and Calculation of Labor Costs in the Context of Using Standard Cost

Improving Managerial Accounting and Calculation of Labor Costs in the Context of Using Standard Cost Economy Transdisciplinarity Cognition www.ugb.ro/tc Vol. 16, Issu 1/2013 50-54 Improving Managrial Accounting and Calculation of Labor Costs in th Contxt of Using Standard Cost Lucian OCNEANU, Constantin

More information

Annual Action Plan. City of Spokane. Community Development Block Grant (CDBG), HOME and Emergency Solutions Grant (ESG) Programs

Annual Action Plan. City of Spokane. Community Development Block Grant (CDBG), HOME and Emergency Solutions Grant (ESG) Programs 2015 City of Spokan Annual Action Plan Community Dvlopmnt Block Grant (CDBG), HOME and Emrgncy Solutions Grant (ESG) Programs Summary of Actions and Projcts from July 1, 2015 through Jun 30, 2016 Contnts

More information

User-Perceived Quality of Service in Hybrid Broadcast and Telecommunication Networks

User-Perceived Quality of Service in Hybrid Broadcast and Telecommunication Networks Usr-Prcivd Quality of Srvic in Hybrid Broadcast and Tlcommunication Ntworks Michal Galtzka Fraunhofr Institut for Intgratd Circuits Branch Lab Dsign Automation, Drsdn, Grmany Michal.Galtzka@as.iis.fhg.d

More information

Teaching Computer Networking with the Help of Personal Computer Networks

Teaching Computer Networking with the Help of Personal Computer Networks Taching Computr Ntworking with th Hlp of Prsonal Computr Ntworks Rocky K. C. Chang Dpartmnt of Computing Th Hong Kong Polytchnic Univrsity Hung Hom, Kowloon, Hong Kong csrchang@comp.polyu.du.hk ABSTRACT

More information

This page is left blank intentionally.

This page is left blank intentionally. This pag is lft blank intntionally. Offic of th Mdicar Ombudsman 2012 Rport to Congrss Contnts LIST OF ACRONYMS... ii MESSAGE FROM THE MEDICARE BENEFICIARY OMBUDSMAN... iv MISSION, VISION, AND ORGANIZATION...

More information

Managing Risk with Composite Information Systems

Managing Risk with Composite Information Systems Managing Risk with Composit Information Systms Ying-Sung Tay May 1990 WP # CIS-90-10 MANAGING RISK WITH COMPOSITE INFORMATION SYSTEMS Ying-Sung Tay May 31, 1990 Rsarch Assistantship Rport ABSTRACT With

More information

BERKELEY CITY COLLEGE April 16, 2015 Curriculum Committee Meeting Agenda

BERKELEY CITY COLLEGE April 16, 2015 Curriculum Committee Meeting Agenda Procss Titl Nw br Full Titl ART 175A Studio Art Laboratory Effcti v Trm Committ Mting Agnda Units Hours Grading Prrqisits Catalog Dscription Top Cod Justification List of Changs 1 3 hours Prrquisit: ART

More information

Paper P4. Advanced Financial Management. Tuesday 12 June Professional Level Options Module. The Association of Chartered Certified Accountants

Paper P4. Advanced Financial Management. Tuesday 12 June Professional Level Options Module. The Association of Chartered Certified Accountants Profssional Lvl Options Modul Advancd Financial Managmnt Tusday 12 Jun 2012 Tim allowd Rading and planning: Writing: 15 minuts 3 hours This papr is dividd into two sctions: Sction A BOTH qustions ar compulsory

More information

Consulting. Creating value through HR HR Strategy

Consulting. Creating value through HR HR Strategy onulting rating valu through HR HR Stratgy HR Stratgy On of th ky ucc factor of high prforming organiation i putting thir popl firt. oday HR xcutiv ar challngd to dvlop fficint and ffctiv, impl yt powrful

More information

From Access to Education, Health and Innovation

From Access to Education, Health and Innovation Nxtlco Foundation From Accss to Education, Halth and Innovation Josf Noll, Profssor, Univrsity of Oslo/UNIK Had of Rsarch, Movation AS josf@unik.no Vidar Sannrhaugn, CEO, Akrshus Tchnology Fund Foundr

More information

QUANTITATIVE METHODS CLASSES WEEK SEVEN

QUANTITATIVE METHODS CLASSES WEEK SEVEN QUANTITATIVE METHODS CLASSES WEEK SEVEN Th rgrssion modls studid in prvious classs assum that th rspons variabl is quantitativ. Oftn, howvr, w wish to study social procsss that lad to two diffrnt outcoms.

More information

www.ecu.edu/itcs ITCS Information Technology Computing Services

www.ecu.edu/itcs ITCS Information Technology Computing Services Yar in Rviw Accomplishmnts, Rflctions Futur 2009-2010 www.cu.du/itcs ITCS Information Tchnology Computing Srvics g inud our stron CS). W cont (IT s w ic vi rv R S omputing This Yar in A Mssa in our stat.

More information

CDP Climate Change Report 2015

CDP Climate Change Report 2015 CDP Climat Chang Rport 2015 Nordic natural capital dition Writtn on bhalf 822 of invstors with 86 trillion in assts CDP Rport Octobr 2015 1 Contnts 05 Forword from CDP Excutiv Chairman Th work of CDP is

More information

union scholars program APPLICATION DEADLINE: FEBRUARY 28 YOU CAN CHANGE THE WORLD... AND EARN MONEY FOR COLLEGE AT THE SAME TIME!

union scholars program APPLICATION DEADLINE: FEBRUARY 28 YOU CAN CHANGE THE WORLD... AND EARN MONEY FOR COLLEGE AT THE SAME TIME! union scholars YOU CAN CHANGE THE WORLD... program AND EARN MONEY FOR COLLEGE AT THE SAME TIME! AFSCME Unitd Ngro Collg Fund Harvard Univrsity Labor and Worklif Program APPLICATION DEADLINE: FEBRUARY 28

More information

YOU HAVE A MISSION WE HAVE TECHNOLOGY SAVING TIME TO BUILD YOUR CAMP S BOTTOM LINE

YOU HAVE A MISSION WE HAVE TECHNOLOGY SAVING TIME TO BUILD YOUR CAMP S BOTTOM LINE YOU HAVE A MISSION WE HAVE TECHNOLOGY SAVING TIME TO BUILD YOUR CAMP S BOTTOM LINE TABLE OF CONTENTS Camp Markting Ar You Invsting Your Markting Budgt Wisly? Choosing A Softwar Partnr 8 Ky Faturs Spotlight

More information

Quality and Pricing for Outsourcing Service: Optimal Contract Design

Quality and Pricing for Outsourcing Service: Optimal Contract Design Qulity nd Pricing for Outsourcing Srvic: Optiml Contrct Dsign Smr K. Mukhopdhyy Univrsity of Wisconsin-Milwuk Co-uthor: Xiowi Zhu, Wst Chstr Univrsity of PA Third nnul confrnc, POMS Collg of Srvic Oprtions

More information

Whole Systems Approach to CO 2 Capture, Transport and Storage

Whole Systems Approach to CO 2 Capture, Transport and Storage Whol Systms Approach to CO 2 Captur, Transport and Storag N. Mac Dowll, A. Alhajaj, N. Elahi, Y. Zhao, N. Samsatli and N. Shah UKCCS Mting, July 14th 2011, Nottingham, UK Ovrviw 1 Introduction 2 3 4 Powr

More information

Advances in GNSS Equipment

Advances in GNSS Equipment Advancs in GNSS Equipmnt Todd Humphrys With Input From: Thomas Pany, Brnhard Ridl IFEN, Carstn Strobr UFAF Larry Young, JPL David Munton, UT/ARL 2010 IGS Workshop, Nwcastl Upon Tyn Q: What advancs in GNSS

More information

BEYOND BIG Small Businesses, Greenhouse Gases, and Competitive Advantage climatesmartbusiness.com

BEYOND BIG Small Businesses, Greenhouse Gases, and Competitive Advantage climatesmartbusiness.com BEYOND BIG Small Businsss, Grnhous Gass, and Comptitiv Advantag climatsmartbusinss.com What gts masurd gts managd. Cutting carbon missions rducs xpnss, incrass comptitivnss, and strngthns businss. ABOUT

More information

The example is taken from Sect. 1.2 of Vol. 1 of the CPN book.

The example is taken from Sect. 1.2 of Vol. 1 of the CPN book. Rsourc Allocation Abstract This is a small toy xampl which is wll-suitd as a first introduction to Cnts. Th CN modl is dscribd in grat dtail, xplaining th basic concpts of C-nts. Hnc, it can b rad by popl

More information

Where design facilitates health to lead innovation

Where design facilitates health to lead innovation Whr dsign facilitats halth to lad innovation 18 March, 2015 Carolin Hummls, c.c.m.hummls@tu.nl Univrsity of Tchnology /dp. of Industrial Dsign / thm Participatory Halth & Wllbing /dp. of All dpartmnts

More information

June 2012. Enprise Rent. Enprise 1.1.6. Author: Document Version: Product: Product Version: SAP Version: 8.81.100 8.8

June 2012. Enprise Rent. Enprise 1.1.6. Author: Document Version: Product: Product Version: SAP Version: 8.81.100 8.8 Jun 22 Enpris Rnt Author: Documnt Vrsion: Product: Product Vrsion: SAP Vrsion: Enpris Enpris Rnt 88 88 Enpris Rnt 22 Enpris Solutions All rights rsrvd No parts of this work may b rproducd in any form or

More information