Sophisticated Travelers

Transcription

1 Company profile

2

3 Dear Travel Colleagues Xin Chào, nínhăo, Hello, Bonjour, guten Tag, Hola - Welcome to luxury Travel ltd. We are very multicultural in our Hanoi office with our staff speaking many languages. luxury travel has been redefined as experiential, and we continue to provide great experiences for your guests. Customers are the greatest asset of our ethical business, and customer care is at the heart of what we do to retain our company s core values. We have our own offices, luxury vehicles, travel advisors, and serve thousands of satisfied high-end travelers every year. We are vietnam's first luxury tour operator/destination management company (DmC) and 100% privatelyowned business with vast local expertise and knowledge. We have won numerous travel awards for our excellence in service. With our team of both locals and expatriates, we aim to give travelers exactly what they want, anticipate what they might need and we go beyond any of their expectations. our team, dedicated to working closely with agents and tour operators, will ensure that we deliver to you and your clients authentic luxury travel experiences using our expertise, knowhow and solid infrastructure. our ambition is to help the company spread our values, mission and vision. We look forward to working with you and it will be an honour to take care of your guests with our award-winning services in indochina, Thailand and myanmar. 3

4 What sophisticated travelers need everyone's a vip 4

5 affluent holidaymakers now place more emphasis on service, personalization, authentic and enriching travel experiences than the mere physical trappings of luxury. The key thing sophisticated travelers want today is personal service and the opportunity to have unique encounters with a destination s culture, history and people - something they can t google. uniqueness, service, value for money, price, reliability and exclusivity are important to high-end travelers - it's not just the super rich who enjoy such exclusivity. Treat each traveler as a vip. a key development in the luxury travel market is that whilst fewer people can afford to pay the extra for all-out luxury, more people want to experience it. 5

6 Company profile international Trading name in english: luxury Travel Co., ltd Company name in vietnamese: Công Ty TnHH Du lịch sang Trọng việtnam 100% fully registered and privately owned vietnamese company Company licence number: issued by The Hanoi Department of planning and investment. Tax identification number: Bank: account number anz Bank, Hanoi Branch, 14 le Thai To street, Hanoi, vietnam international luxury Tour operator license: /TCDl-gplHQT issued by the vietnam national administration of Tourism. full member of asta, pata, vita, vecom, vistra, vnat, luxury Travel Club, abta luxury Travel is our brand name, registered by the national office of intellectual property of vietnam. official website: is a state-of-the-art information website providing you with full unbiased information about vietnam, laos, Cambodia, myanmar and Thailand. luxury Travel ltd. s offices and assets Head office in Hanoi Branch offices in saigon, Danang, siem reap and phnom penh management offices in laos, myanmar and Thailand. full-time staff: 50 part-time staff and Tour guides: 45 own fleet of luxury vehicles: mercedes C, e, s Class, 4-seats; 7-seat innova;16-seat sprinter Benz and full-sized coaches operating across the country. 6

7 7 founder/ceo: mr. pham Ha

8 awards & recognitions voted vietnam s Top Trade service awards ministry of industry and Trade of Business integration and sustainable Development award ministry of sports, Culture and Tourism and the Communist party of vietnam Central Committee. Travel entrepreneur of the year vietnam Chamber of Commerce and industry. voted nothing is impossible, The fixer of problems - The guide awards The leading lifestyle and leisure magazine. voted vietnam s excellent product and service awards 2008 vietnam s Best Travel service awards inbound and outbound Tour operator of the year - alliance Tourism awards Trips Crafted To fit The Customers - The guide awards The Best luxury Tour operator in vietnam - The guide awards Defining the concept of luxury travel in vietnam, sharing one-of-akind experiences that only inside can deliver - The guide awards a long established asian specialist in the art of travel and serving today s most sophisticated travelers with luxury privately guided and fully bespoke holidays - The guide awards The leading specialist in the art of Travel with luxurious and private service - The guide awards

9 9

10 our mission To provide wow services to the most sophisticated travelers with privately guided and fully bespoke luxury touring holidays, which promise authentic, unique and exclusive, once-in-a-life time experiences coupled with personalized customer service. our vision as the first high-end tour operator in the luxury tourism industry in vietnam, we not only want to capitalize on our position, but also to develop and grow from it. Through jointventures and buying small niche companies in the luxury services industry, we are striving to be able to provide top notch luxury services in vietnam and elsewhere. our vision is to become the leading tour operator and DmC in vietnam by our 15th anniversary in 2020 and one of asia s leading luxury specialist tour operators, with a potential stock market launch, soon after. 10

11 our Core values at luxury Travel ltd., people are always our top priority and concern, and as specialists working in the tourism and service sector, we are proud to be a part of the first luxury travel company in vietnam. luxury travel is being redefined as experiential, and we provide great experiences for our guests. Customers are the greatest asset of our ethical business, and customer care is at the heart of what we do. education, continuous innovation and creativity are the lifeblood of our company. We respect each other and welcome individual differences so that each person can contribute their unique views and skills to the organization. luxury Travel ltd. is a company filled with friendship, pride and peak professional performance. all "luxers" are devoted to luxury Travel ltd. and great things happen when we join together side by side to achieve our goals! 11

12 THailanD laos vietnam myanmar CamBoDia southeast asia DesTinaTions We offer luxury travel exclusively across southeast asia, vietnam, Cambodia, laos, Thailand, and myanmar, one of the world's most diverse and compelling regions. living in southeast asia, we are truly the luxury travel experts in the region, which has some of the planet's richest and most fascinating history, art, architecture, cuisine, customs, and rituals. We are proud of the fact that southeast asia boasts some of the world s most breathtaking scenery, beaches, hotels and spas. you will also discover the most delicious food, finest service, and friendly people. 12

13 WHo We are The Company and our people founded in 2004 by Ceo, mr. pham Ha, luxury Travel is an award-winning DmC which fills a niche in the market. pham Ha has over 15 years of travel industry experience and is a keynote speaker in the luxury market throughout indochina and around the globe. luxury Travel specializes in high quality travel services with an emphasis on the ultra-luxurious. luxury Travel is committed to operating with the highest standards of service and professionalism, while continuing to improve on the qualities that make us not just good, but perfect, with great attention to detail. luxury Travel advisors follow a specially devised training program to develop their expertise in all aspects of travel, as well as perfecting their customer care skills. We personally check the hotels, resorts and restaurants, and we listen to the client s requirements in order to deliver the right itineraries and experiences, thereby meeting all their needs. We are proud to report that we have a 99% satisfaction rate with much of our business coming from referrals and business network recommendations. our industry and consumer awards are testimony to our excellent reputation and that is why more than 60% of our clients are repeat visitors. 13

14 our products We invest heavily in product development and our staff regularly updates you with the latest hotels, tour programs and experiences in the region. our long - standing relationship with our suppliers ensures competitive prices and quality services for you. our travel advisors use their extensive personal knowledge to select the best hotels to suit client preferences and budget, from 4-star hotels bursting with character to the smartest international hotels and deluxe beach resorts. We are committed to responsible tourism and ensure that we build corporate and social responsibility into every aspect of our business in order to preserve our destinations for future generations. WHaT We Do for you We will acknowledge every enquiry within 12 hours and provide a quote within 24 hours. all clients will have 24/7 support on the ground and a dedicated staff member from arrival to departure. We have a 24-hour dedicated hotline for our clients in country our team speaks english, Chinese, french, german and spanish. We have representative offices in California, london, Berlin, Buenos aires, montevideo and Brisbane. 14

15 our luxury Tours BenefiTs our tours are private and highly personalized, created for discerning travelers who expect the highest level of luxury, service, and attention to detail from the minute they begin planning their trip, to the day they safety return home. itineraries are customized for every client to reflect their budget, desires, tastes, interests, schedules, even at the last minute. We book only the best of the best, we know the region and the way to make travel experience truly special, truly hassle-free, and truly enriching. private guide and driver for in-depth cultural touring based on the client s interests. meet and greet at the airports by our representatives or tour guides and escort to the hotel. Deluxe rooms in each country s best luxury hotels and resorts. early check in and late checkout (subject to availability) Highly personalized and exclusive, tailored itinerary plans from beginning to the end working with one dedicated travel consultant. expert advice from our local travel specialists. 24/7 concierge service. private cabin on shared boats or private chartered cruises our fully flexible, tailor-made tours can include helicopter rides, balloons, cycling excursions to craft villages, scuba diving or snorkeling trips and reservations at the finest restaurants in the land whatever your client requires. We can also arrange meetings with renowned artists, chefs and designers, make shopping recommendations, spa reservations, tours with special-interest lecturers, and provide exclusive access to local activities and cultural events. 15

16 our markets We work through tour operators, travel agents, and mice planners to bring customers to our destinations. We at luxury Travel ltd. have a long tradition of putting our customers first. We understand the benefits of an excellent working environment for our colleagues who add value to our company. We commit to providing you with the highest level of professionalism and top-notch services, as well as efficient, accurate and unique travel arrangements for your clients. luxury Travel serves more than 10,000 satisfied travelers every year and enjoys 30% annual growth. The company is proud of its 99% satisfaction rate. 16

17 We are a local luxury Tour operator/dmc for WorlDWiDe Tour operators and Travel agencies north america: Canada and the usa. latin america: Brazil, argentina, uruguay and Chile. europe: france, germany, the united Kingdom, spain, netherlands, Denmark, and switzerland. asia: india, malaysia, singapore, Thailand, indonesia, philippines, and Hong Kong. australia and new Zealand. THe Top Ten markets for THe Company: uk 42%; asia 13%; usa & Canada 11%; australia & new Zealand 7%; Denmark 7%; france 6%; india 5%;spain & latin america2%; germany2%; others 6%. 17

18 moments like This require a Travel expert. our luxury Travel university our travel advisors are trained to become the best luxury travel advisors, a team with passion for and knowledge of tourism; pride in their company; excellent sales, customer care and service skills. The luxury Travel university caters to our travel advisors who know selling luxury travel is an art form. from the finest voyages on the high seas to the most luxurious properties found in southeast asia, luxury Travel university programs educate our advisors about the latest luxury travel products on offer, and reward them for serving the most sophisticated travelers, and invest in their future. 18

19 our associated BranDs Cape lux Travels luxury Travel ltd. has a joint venture with an australian company bringing travelers to vietnam and southeast asia. With the intention to widen our network and improve our operation, we are seeking a sister company to provide top-notch services for luxury vehicles, cruises and jets in vietnam. in the near future, we will continue to open more rep and sales offices in the main markets. is a new B2B WeBsiTe that luxury Travel ltd. launched to focus on selling premium travel products and hotels across vietnam, laos, Cambodia, myanmar and Thailand to agents across the world. The website has versions in english, french, german and spanish for premium travel professionals. luxury Travel has a joint venture company, asia premium Travel ( marking the debut of Cambodia's first high-end tour operator. luxury tourism is booming in Cambodia, and our luxury bookings to Cambodia increased remarkably last year and continue to rise in increased air and overland links, as well as the fact that foreign travelers prefer combining vietnam and Cambodia within their itineraries,was an important factor in setting up asia premium Travel. adventurevietnam.com is an adventure Travel Division of luxury Travel ltd. We provide fully customized private tours including soft adventure (hiking, biking, kayaking), family holidays, and special interest trips such as culinary and photography tours. for universities, associations and philanthropic groups we also arrange charity challenges, educational and volunteer travel programs. adventurevietnam.com is dedicated to researching and operating group projects such as teaching english, and building houses and classrooms in disadvantaged communities.our mission is to create better places for people to live in and better places to visit. is a unique brand, powered by luxury Travel ltd, offering truly great holiday experiences with an islamic ethos. our aim is to provide a holiday experience that is in harmony with islam. 19

20 our projects emperor Cruises where glamour, history and heritage meet elegant style. We are developing a new concept for a fleet of 3 boutique all-inclusive wooden boats in Halong Bay ranging from 10 to 17 en-suite cabins where glamour, history and heritage meet elegant style. The fleet will increase to 12 boats in total and we will become the only boutique cruise operator providing private charters for small groups/fits/incentive groups. our aim is to provide our own signature products, offering a unique cruising experience in Halong Bay for a once in a lifetime experience, blending vietnamese traditions and cultural heritage with the highest standards of hospitality and unequalled customer services, so that we stand out above the 500 boats sailing daily across the bay. 20

21 luxury Travel s selling points in-depth knowledge of the travel industry, our luxury standard. We offer unique products and deliver unique experiences. Commitment to provide the best services in each category. Commitment to sustainable tourism and long-term business in vietnam. flexibility. attention to detail. single contact person for all requirements. reply within 24 hours, with 24/7 hotline support. Well-trained staffs who are truly specialists. easy and convenient terms and conditions of payments-online, on-site or bank transfer. money-back guarantee if not satisfied. Hassle-free and worry-free services. superior guides speak Chinese, english, french, german, and spanish. 21

22 WHy luxury Travel should Be your DmC partner Direct contracts with local suppliers and service providers such as hotels, boats, restaurants, cars and guides. We understand the local cultures and products. We understand the luxury product. our tours are private and highly personalized, created for discerning travelers who expect the highest level of luxury and services. Clients will be introduced to travel consultants who will not only plan their trip, but offer suggestions based on their experiences and also make all the necessary reservations. attention to detail from the minute travelers begin planning their trip, to the day they safely return home. We know the region and how to ensure your client s experience is truly special and hassle free. Commitment to providing the best, most competitive and value-added services. 22

23 HoW you BenefiT from WorKing WiTH luxury Travel local luxury travel experts. regular updates. fast - accurate - Dynamic - enthusiastic. Client s satisfaction guaranteed. responsible tourism practices. Win-win principles. 24/7 hotline support.our award-winning business and services. luxury outbound Tour operator/luxury inbound Tour operator/full Travel service agency/cultural Tours/private yacht Cruises/family Travel/Honeymoons/Wellness and spa/golf Holidays/luxury adventures/customized Tours/luxury Hotels/villas/Boutique Hotels/resort reservation service/mice: meetings, incentives, Conferences and exhibitions/online/internet Travel service/private Travel arrangements for vip Celebrities, royal and government clientele/sporting Holidays/luxury Transportation/private jet/plane/helicopter Charter/limousine service/luxury Car rental. 23

24 Key ConTaCTs Hanoi HeaD office: 05 nguyen Truong To street, Ba DinhDistrict, Hanoi mr. pham Ha founder/ceo: phone: ext 108; fax: Cell phone: languages spoken: vietnamese, english and french mr. Hung nguyen Director of sales and marketing phone: ext 115; fax: Cell phone: languages spoken: vietnamese and english mr. phan Trong Thang sales manager phone: ext 104; fax: Cell phone: languages spoken: vietnamese, english and Chinese 24

25 ms. Huong pham operations manager phone: ext 104; fax: Cell phone: languages spoken: vietnamese, english, french and Chinese. german Department ms Trieu Hoa - sales executive phone: ext 110 Hotline: sales3@luxurytravels.asia languages spoken: vietnamese, german and english french Department ms Thanh Xuan - senior sales and marketing executive phone: ext 123 Hotline: sales4@luxurytravels.asia languages spoken: vietnamese, french and english spanish Department ms. Thom nguyen - sales executive phone: ext 124 Hotline: sales10@luxurytravels.asia languages spoken: vietnamese, spanish and english 25

26 sales offices in THe uk pic Travel Harvest House north street Horsham, West sussex united Kingdom rh12 1aB ph mr r.k akela (raj) Hotline: Tel: address: a-84/202, street no 15 i.p extn, madhu vihar, new Delhi india usa: mr. richard parks - representative rp marketing, 87 polmearparc, par, pl24 2au phone: rpmarketg@aol.com uk@luxurytravels.asia mr. paul Ciaccio - regional sales manager 1085 Tasman Dr. #42, sunyvale, Ca , usa phone: / ciaccio1@gmail.com usa@luxurytravels.asia argentina: elena e. Bogatyrew - representative Buenos aires - argentina office phone: (54-11) luxurytravel@bielka.com.ar spanish@luxurytravels.asia germany: mr. pham Duy Tien - representative rhinstr.131, Berlin, germany phone: de@luxurytravels.asia languages spoken: german, english and vietnamese 26

27 Celebrating 10 years of excellence, i am very proud of the growth we have achieved in reaching this milestone. We are an award-winning specialist tour operator, a market leader. i am proud of the whole luxers team - you know how to provide a wow service to our most sophisticated travelers. luxury Travel ltd. wouldn't be as successful today without you. i love you and am forever grateful. pham Ha, Founder and CEO of Luxury Travel Ltd. 27

28