GLOBAL SPECIALTY LINES GLOBAL EXPERTISE, DELIVERED LOCALLY.

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1 GLOBAL SPECIALTY LINES GLOBAL EXPERTISE, DELIVERED LOCALLY.

2 02 Global expertise, delivered locally. introducing rsa RSA is one of the world s leading multinational quoted insurance groups. The services that we provide today are founded on an unrivalled heritage stretching back over 300 years. We use all of our experience, together with our technical expertise and multinational capability to support our customers across the globe. Our approach is to understand our customers businesses inside out and back to front. This enables us to truly meet their needs at every touch point. Our goal is to provide sustainable, profitable performance. Something that our track record shows we do consistently for our customers, whatever their shape and size, and wherever they operate. HERITAGE FTSE 100 listed general insurer and leading provider of commercial insurance for more than 300 years. Strong GLOBAL Portfolio UK & Western Europe, Canada, Scandinavia, Latin America and Asia & the Middle East. Scale 20 million customers in more than 150 territories; more than 23,000 employees. Market-leading underwriting Strong reputation for technical excellence. Credit rating RSA is financially strong. S&P: A. Corporate Social Responsibility The first carbon neutral insurer. Customer led service delivery Knowledge and understanding of customer need tailors our service.

3 welcome At RSA, we are proud of our heritage and global reputation for delivering market-leading insurance solutions. We are committed to keeping our customers moving through innovative products and services tailored to their business needs. Our Global Specialty Lines business provides international expertise at a local level. We create a strong, cohesive solution to manage our customers risks effectively and when something does go wrong, we are there. RSA HAS A STRONG AND WELL-BALANCED PORTFOLIO WITH MAJOR OPERATIONS ACROSS THE GLOBE.

4 ACCESS TO EXPERTS MAKES IT EASY FOR OUR CUSTOMERS TO GET WHAT THEY NEED.

5 Global expertise, delivered locally. 05 introducing global specialty lines RSA Global Specialty Lines supports the insurance needs of large, risk managed and specialist businesses worldwide. Our customers benefit from bespoke multinational insurance programmes, delivering stability and consistency in cover, while ensuring compliance with local territorial regulations. It s our approach that stands us apart. We listen to our customers, getting to know them, their businesses and their needs. Only with this understanding can we provide solutions that truly meet their individual requirements. Our people are our strength. We have experienced Underwriters and Claims Specialists across all industries with expertise in complex, non-conventional arrangements. CORE GLOBAL CAPABILITIES Writing multinational business Strength and reputation Capacity and risk appetite Technical underwriting expertise Reach through our Global Network Deep sector expertise Relationship collaborative management Claims and operations. SPECIALISMS Marine Risk Managed business Construction and Engineering Renewable Energy.

6 06 Global expertise, delivered locally. GLOBAL footprint The RSA portfolio of businesses is robust and well balanced. We divide our businesses into five regions globally: UK & Western Europe; Scandinavia; Canada; Latin America; Asia and the Middle East. LARGEST CANADA We are the largest Marine insurer and the third largest general insurer overall. NO. 2 IRELAND We are the No. 2 general insurer in Ireland with market-leading mid to large commercial propositions. UNITED STATES MGA Our US licensed producer affiliate can arrange coverage with US licensed insurers. NO.1 LATIN AMERICA We are No.1 in Chile. LEADING BRAZIL We are a leading Marine insurer.

7 Gibraltar Global expertise, delivered locally. 07 LARGEST UK We are the largest Commercial Lines insurer overall, and a leading Marine and Property insurer. 3RD LARGEST SCANDINAVIA We are the third largest insurer in Denmark and Sweden. LEADING CONTINENTAL EUROPE Our footprint includes offices in France, Spain, the Netherlands, Germany, Italy and Belgium. LEADING MIDDLE EAST RSA Middle East has won General Insurer of the Year for three consecutive years. 4TH FASTEST INDIA We are the 4th fastest growing general insurer in the market.

8 08 Global expertise, delivered locally. introducing our specialisms RISK MANAGED BUSINESS COMPLEX MADE EASY. We always put our customers first. Our industry experts really listen so we can understand our customers businesses and provide sustainable, tailored solutions for the long term. RSA Risk Managed is an 800m GWP multinational business delivering property and casualty products for large and complex commercial customers, typically those with a turnover in excess of 100m. While these companies frequently have similar insurance cover needs, each has their own underwriting, risk management and service requirements. We work with our customers on practical risk improvement measures and programmes to minimise both high frequency and large incidents. Our philosophy is to keep businesses moving. We look for practical, cost-effective solutions to complement our customers existing risk management cultures. We deliver these solutions through strong tripartite partnerships, developing trust, reliability and understanding for the benefit of all. We offer bespoke solutions for customers in a broad range of industries with specific expertise in, but not limited to: Business & Services Business & Professional Services Education Healthcare Construction & Engineering Hospitality & Leisure Manufacturing Automotive Chemicals & Pharmaceuticals Food & Beverage Steel Wood, Pulp & Paper Marine Mining Power Utilities & Telecommunications Rail Real Estate/Property Investors Renewable Energy Retail & Wholesale Transport, Logistics & Warehousing

9 MARINE SEVEN SEAS, ONE TEAM OF GLOBAL EXPERTS. Our Marine business was the foundation of RSA and remains a key part of who we are today. We provide global coverage to fulfil a wide breadth of Marine insurance needs whatever your local requirement, our international experts are best placed to deliver the solution. RSA is a world-leading Marine insurer, having written Marine insurance for over 300 years. We provide a wide range of tailored cover and risk management solutions for all types of risks, from the smallest and simplest to the largest and most complex. Our products cover all mainstream Marine classes including: Cargo Hull Freight Liability Construction Liability Goods in Transit Ports and Terminals Marine Trades Yachts Aquaculture. Our specialist knowledge spans the globe with the right people in the right places, experienced in all things Marine.

10 10 Global expertise, delivered locally. CONSTRUCTION, ENGINEERING AND RENEWABLE ENERGY UNDERWRITING PROGRESS. We are a market-leading insurer in the Construction, Engineering and Renewable Energy sector having provided specialist insurance solutions since the industrial revolution. We are still innovating today and insure complex risks on a global scale from major transportation infrastructure to offshore wind energy projects. Construction and Engineering RSA is a market leader in Construction and Engineering, delivering specialist insurance and risk management through our team of 200 dedicated Construction and Engineering experts in 30 offices around the world. Our services protect a variety of Construction and Engineering disciplines, including: construction, facilities management, engineering design and manufacturing from initial planning, right through to construction and development. And we can cover everything from small forklift trucks to major transport infrastructures. Our products include: Contractors All Risk Annual and single projects Advance Loss of Profit/Delay in Start Up Contractors Liability Employees Compensation Operational Engineering Machinery Breakdown Machinery Movement Computers Contractors Plant Stock Deterioration. Renewable Energy Building on our experience in Construction and Engineering we have become one of the world s leading insurers of the Renewable Energy industry, with market-leading positions in many countries worldwide. We provide cover spanning the full customer experience, from the early shipment of materials, right through to the construction phases and on to the provision of a full insurance solution for the operational life of the business and its facilities. RSA specialist teams operate in a number of Renewable Energy technologies, including: Wind energy Onshore and Offshore Solar energy Photovoltaics, Concentrated and Thermal installations Hydro energy Bio energy Biomass, Biogas and Waste to Energy plants Wave and Tidal energy. All of our services are controlled and delivered by an international team of Renewable Energy Underwriters, who have over 600 years of combined experience, providing unrivalled expertise across the globe.

11 Global expertise, delivered locally. 11

12 12 Global expertise, delivered locally. technical expertise We have experts from many sectors and give our customers access to the best people the industry has to offer. When choosing RSA, we match your business with relevant experts who have a deep understanding of your business and the right skills and experience to deliver a tailored solution that meets your needs. Our common framework is built around our strong technical expertise in Pricing, Underwriting, Risk Management, Relationship Management, Operations and Claims. Pricing RSA pricing uses detailed data along with customer and individual risk knowledge to provide consistency at all times Methods and models developed across the group for all lines of business and specialisms deliver lasting and sustainable pricing for our customers. Underwriting Our team of over 1,200 commercial Underwriters is experienced in all sectors with expertise in complex, global, non-conventional arrangements RSA Underwriters have the authority to make the right deals, providing bespoke coverage and structure to meet specific requirements Our longevity in the insurance market means we have an unrivalled understanding of risks for all business types. RISK MANAGEMENT RSA has a proactive approach of risk management and we do all that we can to improve our customers risk exposures and minimise large losses. By working together with customers and brokers, we identify and assess risks and use all our experience to build a customised and comprehensive risk improvement programme. This in turn helps to reduce premiums. Our Risk Management services include: Full surveys and audits Property and Business Interruption assessments Marine Liability Liability and Fleet Management programmes Project reviews Post loss risk evaluations Business Continuity Management Benchmarking against others in the industry. As an RSA customer, you benefit from the know-how of our large team of consultants, who are Risk Engineering and Risk Control specialists, with expertise across a vast spectrum of industries. RELATIONSHIP MANAGEMENT We invest time to understand our customers businesses With this understanding we tailor solutions based on each customer s specific needs Regular customer and broker contact ensures we are on hand to help as issues arise, identify opportunities and share expertise and opinions All customers receive regular communications regarding developments within RSA, industry news and technical bulletins to keep them up to date.

13 Global expertise, delivered locally. 13 CLAIMS Our Claims proposition provides a service tailored to the needs of each and every customer. We take a partnership approach and gain an in-depth understanding of our customers and their business needs. Measurable benefits are delivered through speed of action, timely settlements, technical excellence and innovative solutions. Throughout the business we employ in excess of 4,000 claims professionals, with over 1,000 dedicated to our Global Specialty Lines Business. A consistently high level of service is assured by operating the same controls and capability across the globe, with regional claims expertise providing local market know-how. Operations Proactive programme management ensures we maintain a strong focus on the quality of what we do and build on our reputation for consistent delivery of results for our customers Using our producing and servicing expertise across the Global Network, we adhere to all local regulatory, legal and tax guidelines, ensuring we provide consistently high standards Strong internal controls deliver policy documentation, premium collection and captive cash flow to agreed timescales. RSA Claims teams have extensive knowledge and experience in all types of sectors and their ability to deal with large and complex losses is unmatched in the marketplace. Experienced claims handlers are aligned to business sectors that complement their expertise with some major customers having teams of handlers allocated exclusively to them. We deliver quantifiable reductions in total claims costs for our customers through accurate reserving and settlement, without compromising on service. WHEREVER IN THE WORLD YOUR BUSINESS OPERATES, OUR PEOPLE ARE THERE TOO.

14 14 Global expertise, delivered locally. WRITING MULTINATIONAL BUSINESS Founded on an unrivalled heritage stretching back over 300 years, RSA is one of the world s leading multinational insurance groups with over 20 million customers. We have in-depth knowledge of cultural, market and industry complexities in every corner of the globe and pride ourselves on using this information to understand our customers businesses inside and out. One of the largest global networks in the insurance industry, providing insurance and risk management solutions in over 150 countries and territories A deep understanding of individual local market laws, from tax to legal matters, and less tangible aspects such as commercial and cultural practices Efficient and transparent cross-border transactions and cash flow management Underwriting, policy issuance, claims handling and risk engineering in local language Up-to-date premium and claims data, giving you better control over coverage and cash flow around the world Proactive and continued monitoring of our underwriting and claims service standards, allowing us to move quickly to resolve issues Financial indemnity for the financial impact of transactions conducted by our Network Partners Guaranteed full settlement of the premium/ claims balances. WORKING CENTRALLY AND LOCALLY TO DELIVER CONSISTENTLY HIGH LEVELS OF SERVICE.

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16 For more information visit Royal & Sun Alliance Insurance plc (No ). Registered in England and Wales at St. Mark s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. GSL062014

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