COMPANY PROFILE FAKHRI TRAVEL & TOURISM CENTRE (FTTC) KINGDOM OF BAHRAIN. Leaders in global travel services. Fakhri Travel & Tourism Centre

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1 COMPANY PROFILE FAKHRI TRAVEL & TOURISM CENTRE (FTTC) KINGDOM OF BAHRAIN

2 Background Fakhri Travel and Tourism Centre (FTTC) was founded back in 1996 under Arab Travel Tourism and Cargo commercial name as a partnership entity which was sold later to its original founder and Managing Director, Mr. M. S. Fakhri The new sole ownership company was totally reorganized, renamed as Fakhri Travel and Tourism Centre (FTTC) and restarted business on 1st of April, 2007 Today FTTC is one of the leading tour operators in Kingdom of Bahrain. M. S. FAKHRI Managing Director

3 Introduction FTTC specializes in doing business a little differently than the normal travel agent in the market, applies innovative ideas, aggressively promotes its GSA airline partners, markets in-bound tours, out bound tours to & from the Middle East and moves I.T & G.I.T groups, FTTC organizes Charter Flights (on request basis) in high season, catering to market demand and provides Umra & MICE services directly and through its international affiliates in different parts of the world. Our Vision Our vision is to be the travel service provider of choice for every traveler seeking efficient and reliable service and the best offers on the market for both, leisure and business travel. Our Mission To develop a strong and positive culture as the foundation stone in which to continue building a very successful business, always taking the customer s needs and services seriously.

4 Our Values To achieve our vision and mission, we at FTTC strongly emphasize on: Quality and customer service Transparency and fairness in all our dealings Self initiative to meet the highest standards of service Trust and respect to our internal and external customer Team work and customer satisfaction Organization FTTC is managed by a team of highly qualified, dedicated and trained employees, headed by its Managing Director, Mr. M. S. Fakhri who worked for several Middle Eastern leading airlines, in senior most positions and enjoys over 30 years of commercial aviation and travel & tours experience. FTTC is also backed up by a chain of affiliated travel and tourism companies in Kingdom of Saudi Arabia, Qatar, U.A.E, Kuwait, Egypt, Lebanon, Thailand, Philippines, Hong Kong, South Korea and Japan.

5 Core Business Airline Representation Sale of In-Bound & Out-Bound Inclusive Package Tours Sale of Airline Tickets & Charter Flights Sale of Travel Insurance Sale of Hotel Rooms & Resorts Sale of Air & Sea Inclusive Tour Packages & Holidays Other airline related Business Airline Training Courses, coordination & enrolment services Mystery Shopping & yield improvement services Sales, Ground Operations & In-Flight Quality Inspection PR & Event Management services Govt. formalities & Civil Aviation permissions services Ground handling & catering contract services Passenger & mishandled Baggage settlement services Head-hunting & interviewing applicants for senior positions Interviewing & supplying male/female Cabin Crew

6 Airline representation FTTC currently represents Air Astana and Cebu Pacific as off-line PSA for Kingdom of Bahrain FTTC is GSA applicant for Jat Airways, Afriqiyha & Air Zimbabwe Other representations FTTC also Represents : Global Mobility in Germany, Bumrungrad Int. Hospital - Vitallife Wellness Center in Thailand, Raffles Hospital in Singapore, Makati Medical Center Hospital in the Philippines, Clinique General in Geneva and FAI Air Ambulance

7 FTTC enjoys strong financial background due to the backing of its sister company Fakhri Construction and Real Estate Services (FCRES) which bids for medium to large construction projects. Buy, sell and manage property on world wide basis. The company s total working capital now exceeds USD. 1.3 million.

8 Expansion plan Purchase own fleet of luxury tourist Buses to transport GIT groups within the G.C.C country members through Bahrain/Saudi and soon Bahrain/Qatari Causeways Start a cargo hub base in Bahrain for transfer of GSA partner airlines transit cargo by air, sea and land to its final destination Introduce a new PR & Event management Program to support GSA partner airlines Market GSA partner airlines Training Academies & promote commercial aviation (overseas) training courses to students in the Middle East Establish a Bahrain based Call Centre (joint venture) with one of FTTCs GSA partner airlines to cover Middle East & Africa region. FTTC, Kingdom of Bahrain Up dated 12 July, 2011