Qulliq Energy Corporation Job Description

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1 Qulliq Energy Corporation Job Description Position Title Senior Enterprise Systems Specialist Unionized Reports to: Manager, Information Technology Reporting to this Position Enterprise Systems Specialist - Dotted line reporting relationship Location Baker Lake, Nunavut Positional Objective The primary purpose of the Senior Enterprise Systems Specialist is to manage, monitor and support all enterprise software systems, related databases, and associated projects alongside the Enterprise Systems Specialist through training and coaching. The incumbent will take the lead in delivering support, training, and develop best practices for internal customers and business units to ensure the efficient use of enterprise software systems in fulfilling business objectives. The incumbent will apply proven communication and problem-solving skills to guide and support internal customers on all issues related to enterprise software and related systems. The incumbent will also lead in directing, evaluating, maintaining, reviewing, and managing corporate database resources and services across the organization to ensure the highest level of data quality and is responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and continuity of corporate databases and their accompanying software. Where required, the Senior Enterprise Systems Specialist will design, install, monitor, maintain, and tune the performance of production databases while maintaining the systems and databases to ensure they function effectively and to ensure the continuity of the Corporation s day-to-day business. Work structured by the QEC Hardware and Software Policy, QEC Network Drive Policy, QEC Security Policy, internal IT, HR and Purchasing policies and procedures. Position entails limited direct supervision. The incumbent will have direct authority to plan system upgrades. February 2015 Page 1 of 6

2 KEY ACCOUNTABILITIES: 1) Administration a) Keep detailed and accurate records of enterprise software systems setup, structure and security. b) Ensure up to date documentation on all enterprise software systems policies, procedures and processes. c) Submit reports as required on maintenance, upgrades and or outages as it pertains to enterprise software systems. d) Develop requirements and schedules for enterprise software system initiatives. e) Project design and management of all new enterprise software system initiatives. f) Ensure all enterprise software system activities are carried out in accordance with internal QEC policies, regulatory requirements and software licensing laws. g) Must seek supervisory approval for procurement and travel. 2) Systems Support a) Provide day-to-day support to internal customers on the use of all enterprise software systems. b) Provide security and data audits of all enterprise software systems as required by internal IT policies. c) Ensures all support incidents and resolutions are documented as per internal IT policies. d) Continuous development of a self-help support knowledgebase for internal customers. e) Develop reports for internal customers from data within the enterprise software systems. f) Work with vendors and software partners on complicated support requirements that cannot be resolved internally in a timely fashion. 3) Systems Administration a) Schedule and perform systems upgrades as and when required. b) Implement new functionality and or software systems as and when required. c) Perform preventative maintenance of all enterprise software systems and related corporate databases. 4) Operational Management February 2015 Page 2 of 6

3 a) Ensure the security, stability and reliability of data access and data quality across the organization via ongoing database support and maintenance. b) Analyze customer requirements for reports, forms, queries, and data extraction. c) Develop and deploy end-user policies, procedures and tools for data extraction, queries, and data manipulation in accordance with established business processes. d) Provide end-user training as necessary with regards to the effective and efficient use of enterprise systems, databases and resources. e) Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements. f) Create and document models for new database development and/or changes to existing ones through data flowcharting. g) Respond to and resolve database access and performance issues. h) Develop, implement, and maintain change control and testing processes for modifications to all enterprise software systems. 5) Strategic Planning a) Develop and administer strategies for the control and sharing of company database resources and services. b) Develop long-term goals for enterprise software systems in conjunction with data owners and department managers. c) Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets. 6) Project Management a) Ensure project deliverables are being completed on time. b) Ensure project deliverables are being completed on budget. c) Ensure project deliverables are being completed to defined expectations. d) Provide regular and timely reporting of project progress. e) Proactively manage foreseen project risks, mitigating as necessary. f) Manage changes without unduly affecting the project s stated objectives and benefits. 7) Training and Coaching a) Identify knowledge gaps and develop training plans. b) Provide one on one training and coaching where necessary. c) Review work and provide feedback. DIFFERENTIATING ACCOUNTABILITIES February 2015 Page 3 of 6

4 This position is quite similar to the Enterprise Systems Specialist position with the key differences being: This position will take the lead role. Project management competencies. Training and coaching competencies. Level of experience required. KNOWLEDGE AND EXPERIENCE Minimum 7 years of experience working with Microsoft Great Plains at a systems level. Strong understanding of relational database structures, theories, principles, and practices. Excellent understanding of, and experience with, client-server computing and relational database environments. In-depth experience with data management and data processing flowcharting techniques. Broad knowledge of reporting and query tools and practices. Working technical experience with designing, building, installing, configuring and supporting database servers. Hands-on database tuning and troubleshooting experience. Knowledge of applicable data privacy practices and laws. EDUCATION REQUIRED Post-secondary training in the Information Technology field equivalent to a Bachelor s degree from an accredited college or university and at least 6 years of experience in a software system specialist/administrator/analyst position, otherwise, or 10 plus years of experience in a software system specialist/administrator/analyst position. A combination of education and experience will be considered. PERSONAL ATTRIBUTES a) Good interpersonal, written, and oral communication skills. b) Strong technical documentation skills. c) Ability to conduct research into database issues, standards, and products. d) Ability to present ideas in user-friendly language. e) Highly self-motivated and directed, with keen attention to detail. f) Proven analytical and problem-solving abilities. g) Able to prioritize and execute tasks in a high-pressure environment. h) Strong customer service orientation. February 2015 Page 4 of 6

5 i) Experience working in a team-oriented, collaborative environment. TECHNICAL ABILITIES a) Advanced Data and Report Analysis skills. b) Advanced Microsoft SQL Server database experience. c) Advanced Microsoft Great Plains software experience. d) Experience with Diamond Municipal Software Utilities module for Great Plains. KEY CONTACTS Internal QEC Contacts End users (daily) provide support and training IT employees (2-3 times per week) discuss support requirements and issues Director of IT (2-3 times per week) discuss ongoing initiatives, and long term planning. Department Managers (2-3 times per week) discuss departmental needs and support issues regarding software regarding the financial management system. External QEC Contacts Contractors Suppliers (1-2 times per month) technical support; Vendors (2-3 times per year) discuss product requirements and solutions. OTHER INFORMATION (LANGUAGE REQUIREMENTS, TRAVEL, PHYSICAL DEMANDS/CONDITIONS): Mental: Strict confidentiality is required, as the viewing of sensitive data across all departments will be required by this position. A significant error posed with this position is the possibility of employees viewing information they are not authorized to view and therefore, accurate and precise work is necessitated. Problem solving within this position is continuously on-going. Environmental: No significant adverse working conditions. Physical: February 2015 Page 5 of 6

6 Eyestrain from continuous reading of a computer monitor (10% per 12 months) are noted physical demands of this position. Travel: This position requires no significant travel. Name of Employee: Signature of Employee: Dated: Name of Manager: Signature of Manager: Dated: February 2015 Page 6 of 6

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