IMS INTEGRATED MANAGED SERVICES MONITORING, MAINTENANCE, MANAGEMENT. Epoch Universal

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IMS INTEGRATED MANAGED SERVICES MONITORING, MAINTENANCE, MANAGEMENT. Epoch Universal"

Transcription

1 MONITORING, MAINTENANCE, MANAGEMENT HQ: 1 Technology Dr. C511, Irvine, CA NC: 6331 Carmel Rd. Bldg B CharloHe, NC SC: 1320 Main St Suite 300 Columbia, SC Support: Manager:

2 WHAT IS EPOCH UNIVERSAL S? Cloud- based soluyon Simple Client Deployment Centralized Management Console Automated AlerYng Monitors Devices, ApplicaYons, Servers, and much more We can automaycally detect nearly any IP connected device and with hundreds of built- in monitoring services we can monitor just about anything Quarterly OperaYng System/So`ware Upgrades and RecommendaYons Quarterly Maintenance, Monitoring and Ticket ReporYng Minimizes outages to guarantee network producyvity Increases network reliability and improves network performance SLA Driven Remote and On- Site Break- Fix Support

3 Combines 3 Different Services into 1 Package Monitoring: Hardware monitoring Circuit monitoring alerts to staff and Customer Automatic Ticket generation team response to monitoring alerts Maintenance: Equipment upgrades and patches Recommendations for better performance Reports Management: On Site Break/Fix support (Repair) Remote Break/Fix support (Repair) Remote Adds, Moves, Changes (MAC) Carrier Support (Represent the customer) Customer Web Portal/Toll Free Support #

4 SERVICE LEVELS BRONZE LEVEL (Maintenance/Management only) Bronze Level Included Services SILVER LEVEL (Monitoring only) Silver Level Included Services Managed Workstation Workstation Configuration Management Real Time Workstation Optimization 8am to 5pm M-F Voice and Network Support, end-user support Access to Monitoring Dashboards/Reports Monitored Voice Applications and Voice Gateways Monitored PRI status/loop errors for TDM interfaces Remote and on site Break/Fix support MAC requests at reduced Level rates

5 SERVICE LEVELS GOLD LEVEL PLATINUM LEVEL Gold Level Included Services Platinum Level Included Services Voice, Network, End-User support Monday-Friday, 8am to 5pm Monitored Voice Applications and Voice Gateways Monitored PRI status/loop errors for TDM interfaces Managed Workstation Workstation Configuration Management Real Time Workstation Optimization 24 x 7 Voice and Network Support, end-user support Monitored Voice Applications and Voice Gateways Monitored PRI status/loop errors for TDM interfaces Remote and on site Break/Fix support Remote MAC support

Service Catalog. it s Managed Plan Service Catalog

Service Catalog. it s Managed Plan Service Catalog Service Catalog it s Managed Plan Service Catalog 6/18/2012 Document Contents Contents Document Contents... 2 Overview... 3 Purpose... 3 Product Description... 3 Plan Overview... 3 Tracking... 3 What is

More information

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE At Spirit, we realise that our customers are looking for choice, flexibility and value. That s why we have developed our special Fully

More information

Enterprise UNIX Services - Systems Support - Extended

Enterprise UNIX Services - Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and Enterprise UNIX Services to document: The technology services Enterprise UNIX Services provides to the customer. The targets for

More information

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

Systems Support - Standard

Systems Support - Standard 1 General Overview This is a Service Level Agreement ( SLA ) between document: and Enterprise Windows Services to The technology services Enterprise Windows Services provides to the customer The targets

More information

Enterprise Business Service Management

Enterprise Business Service Management Technical white paper Enterprise Business Service Management Key steps and components of a successful solution Table of contents Executive Summary... 2 Setting the goal establishing an IT initiative...

More information

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business VSI Predict Able We Focus on Your IT So You Can Focus on Your Business Agenda P Introduction to managed services P Thorough Initial Assessment and Asset Management P 24/7 Monitoring, Alerting and Reporting

More information

1.1 SERVICE DESCRIPTION

1.1 SERVICE DESCRIPTION ADVANIA OPENCLOUD SERCVICE LEVEL AGREEMENT 1.1 SERVICE DESCRIPTION The service is designed in a way that will minimize Advania s operational involvement. Advania administrates the cloud platform and provides

More information

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT

More information

Enterprise Managed PBX Telephony

Enterprise Managed PBX Telephony Office of Information Technology Services Service Level Agreement Enterprise Managed PBX Telephony December 17, 2013 v2.1 Service Description Enterprise Managed PBX Telephony Service Description The Enterprise

More information

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month SERVICE COVERAGE AND FEE SCHEDULE Base Package Fees Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month Live Desk Services Live Desk Telephone

More information

When Your Networkʼs Down, Call Crown

When Your Networkʼs Down, Call Crown When Your Networkʼs Down, Call Crown 521 W. Broad Avenue Albany, GA 31701 Phone: 229.317.7940 Fax: 229.317.7941 HelpDesk@CrownNetworking.com MANAGED SERVICES & FLAT RATE I.T. SUPPORT Our Managed Services,

More information

SERVICES AND PACKAGES

SERVICES AND PACKAGES SERVICES AND PACKAGES FROM Information Technology Services Limited Main Company Contact PC EasyCare Customer Service Telephone: +1 (613) 209-1862 Email: CustomerService@PCEasyCare.com Table of Contents

More information

Carahsoft End-User Computing Solutions Services

Carahsoft End-User Computing Solutions Services Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Bronze Package Managed Services Package Options # of Desktops to be Managed Desktop Type Duration of Services

More information

Information Technology Solutions

Information Technology Solutions Managed Services Information Technology Solutions A TBG Security Professional Services Offering LET TBG MANAGE YOUR INFRASTRUCTURE WITH CONFIDENCE: TBG S INTEGRATED IT AUTOMATION FRAMEWORK PROVIDES: Computer

More information

CENTRAL MONITORING AND MANAGEMENT. CMX SERIES DATASHEET CENTRALIZED MANAGEMENT

CENTRAL MONITORING AND MANAGEMENT. CMX SERIES DATASHEET CENTRALIZED MANAGEMENT CENTRAL MONITORING AND MANAGEMENT. CMX SERIES DATASHEET CENTRALIZED MANAGEMENT CMX100 centralized management appliances allow customers to monitor and manage up to 100 Array Networks APV or AG appliances

More information

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015 Dr. Bruce Law Pamela Bylsma Tammy Prentiss Domenico Maniscalco Bill Eagan Superintendent Assistant Superintendent Assistant Superintendent Chief Human Chief Financial of Schools for Academics for Student

More information

University Managed Desktop Program. Desktop Computing Support Framework 343-3362 or 875-6422

University Managed Desktop Program. Desktop Computing Support Framework 343-3362 or 875-6422 University Managed Desktop Program Desktop Computing Support Framework 343-3362 or 875-6422 Overview Commencing [enter department-specific date], desktop computing support will be provided for [enter department

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

ESXi Cluster Services - SLA

ESXi Cluster Services - SLA 1 General Overview This is a Service Level Agreement ( SLA ) between the customer and IST Infrastructure Services (IST-IS) to document: The technology services IST-IS provides to the customer The targets

More information

The Next Generation Network:

The Next Generation Network: JULY, 2012 The Next Generation Network: Why the Distributed Enterprise Should Consider Multi-circuit WAN VPN Solutions versus Traditional MPLS Tolt Solutions Network Services 125 Technology Drive Suite

More information

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS)

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) 1. Introduction This Statement of Work (SOW) is an appendix to the existing Master Services Agreement between

More information

Virtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09

Virtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09 Virtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09 Service Overview Introduction Virtual Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation service

More information

DCML Framework Use Cases

DCML Framework Use Cases DCML Framework Use Cases Introduction Use Case 1: Monitoring Newly Provisioned Servers Use Case 2: Ensuring Accurate Asset Inventory Across Multiple Management Systems Use Case 3: Providing Standard Application

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies Utility Services 6.2 Case Study 1 Technology Refresh Opportunity Customer Mid sized University Release 4.x CS1000M Single

More information

Supporting SUCCESS. premier. computers. Your

Supporting SUCCESS. premier. computers. Your Supporting Your SUCCESS premier computers We are your IT department. We re a team of friendly engineers based in Southend on Sea, and we love technology. We realise you might not, and that s why we re

More information

ManageEngine OpManager & Applications Manager Integration

ManageEngine OpManager & Applications Manager Integration ManageEngine OpManager & Applications Manager Integration The purpose of this document is to present details about the integration of ManageEngine OpManager with Applications Manager July 2008 Contents

More information

Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING

Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING Application of Terms Agreement to these terms requires agreement to Web Drive s Standard Terms & Conditions located online at the

More information

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007 Schedule Document Leased Lines & Ethernet Based Services Node4 Limited 9//007 SCHEDULE Additional terms, Service Description & Service Level Agreement for Leased Lines & Ethernet Based Services. SERVICE

More information

www.datatechhosting.com

www.datatechhosting.com Hosting and Cloud Services Customer Service Level Agreement (SLA) Welcome to the Clustered Cloud Hosted Services Community. We are happy to have you aboard and look forward to assisting you with all your

More information

WHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE.

WHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. WHITEPAPER AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. A comparison report between traditional break-fix IT service delivery and managed services delivering automation

More information

SLA.11 Incident Reporting & Resolution

SLA.11 Incident Reporting & Resolution OIS Service Level Agreement FY 2012-2013 Version 6.0 The resolution of problems often requires a collaborative effort among a number of organizations and the people in those organizations. This section

More information

Microsoft Windows Intune: Cloud-based solution

Microsoft Windows Intune: Cloud-based solution Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows

More information

Table of Contents. CSC CloudCompute Service Description Summary CSC 1

Table of Contents. CSC CloudCompute Service Description Summary CSC 1 Table of Contents Overview... 2 CSC CloudCompute Infrastructure... 2 Virtual Environment... 2 Compute Capacity... 2 Networks... 3 CSC Cloud Store Overview... 3 Service Tier Choices... 3 CloudCompute Storage...

More information

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper Whitepaper Improving Productivity and Uptime with a Tier 1 NOC Summary This paper s in depth analysis of IT support activities shows the value of segmenting and delegatingg activities based on skill level

More information

Everything you need for your mobile enterprise

Everything you need for your mobile enterprise Everything you need for your mobile enterprise A complete software, hardware and managed service solution for mobile workers Spirit Data Capture Limited is an enterprise mobility company. We have an in-depth

More information

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES Appendix D to DIR Contract No. DIR-SDD-2102 SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES TABLE OF CONTENTS 1. Introduction... 3 2. Term of SOW...

More information

Student Computer Labs Pharos Print Service

Student Computer Labs Pharos Print Service 1 General Overview This is a Service Level Agreement ( SLA ) between and the Student Computer Labs to document: The technology services Student Computer Labs provides to the customer The targets for response

More information

Course Overview. What You Will Learn

Course Overview. What You Will Learn CA EDUCATION COURSE DESCRIPTION CA AppLogic r3.5: Maintain Cloud Apps for Operators and Build Cloud Apps for Architects Bundle 300 PRODUCT RELEASE CA AppLogic r3.5 COURSE TYPE, DURATION & COURSE CODE Instructor-led

More information

Symmetry Networks. Corporate Managed Services Schedule

Symmetry Networks. Corporate Managed Services Schedule Symmetry Networks Corporate Managed Services Schedule A Managed Services Solution version 1.0 January 2015 This Service Schedule forms part of the Agreement between Us (Symmetry Networks Pty Ltd) and You

More information

City of Hapeville, GA VC3Advantage Work Order

City of Hapeville, GA VC3Advantage Work Order City of Hapeville, GA VC3Advantage Work Order ServiceAdvantage Work Order No. [ VC3INC-1097-62019 ] under the Master Services Agreement, dated. July 1, 2015 Atlanta Columbia Raleigh 1301 Gervais Street,

More information

Description. Need Statement

Description. Need Statement Description Brief description of the proposed project: CDVA is currently operating in a "Fat Client" environment for all office automation product applications. CDVA is committed to it's strategic goal

More information

Platform as a Service (PaaS) Policies and Procedures

Platform as a Service (PaaS) Policies and Procedures Platform as a Service (PaaS) Policies and Procedures PaaS Policies and Procedures Purpose of this document is to define what a Platform as a Service (PaaS) customer will need to do in order to use the

More information

For more information, please visit the IST Service Catalog at http://ist.berkeley.edu/services/is/calweb-iis

For more information, please visit the IST Service Catalog at http://ist.berkeley.edu/services/is/calweb-iis 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windows Team to document: The technology services the Enterprise Windows Team provides to the customer The targets

More information

RIMS Connectivity Guide

RIMS Connectivity Guide RIMS Connectivity Guide Network Assessment and Recommendation Process - Overview August 2013 Network Assessment and Recommendation Process Overview Splice is committed to the most optimal network health

More information

Comodo One Software Version 1.8

Comodo One Software Version 1.8 rat Comodo One Software Version 1.8 Patch Management Module Administrator Guide Guide Version 1.8.100915 Comodo Security Solutions 1255 Broad Street STE 100 Clifton, NJ 07013 Table of Contents 1 Introduction

More information

Parallels Mac Management v4.0

Parallels Mac Management v4.0 Parallels Mac Management v4.0 Deployment Guide July 18, 2015 Copyright 1999 2015 Parallels IP Holdings GmbH and its affiliates. All rights reserved. All other marks and names mentioned herein may be trademarks

More information

nappliance Maintenance Support Services

nappliance Maintenance Support Services nappliance Maintenance Support Services All of nappliance products come with a one year limited warranty. In addition, customers can purchase three different maintenance plans providing comprehensive support;

More information

LCH.Clearnet SA TECHNICAL FEES

LCH.Clearnet SA TECHNICAL FEES Effective from 2 January 2012 LCH.Clearnet SA TECHNICAL FEES Contents: Central Counterparty Webservices (eccw) for Cash and Derivatives markets... 2 Central Counterparty Webservices (eccw) for CDS market...

More information

rat Comodo One Software Version 1.0 Administrator Guide Guide Version 1.0.071315 Comodo Security Solutions 1255 Broad Street Clifton, NJ 07013

rat Comodo One Software Version 1.0 Administrator Guide Guide Version 1.0.071315 Comodo Security Solutions 1255 Broad Street Clifton, NJ 07013 rat Comodo One Software Version 1.0 Administrator Guide Guide Version 1.0.071315 Comodo Security Solutions 1255 Broad Street Clifton, NJ 07013 Table of Contents 1 Introduction to Comodo One... 3 2 Signing

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

UW MEDICINE SITE CONFIGURATION STANDARDS Overview

UW MEDICINE SITE CONFIGURATION STANDARDS Overview UW MEDICINE SITE CONFIGURATION STANDARDS Overview UW-IT is deploying Voice over IP (VoIP) phone service to improve and expand existing voice services, leveraging state-of-the-art capabilities that allow

More information

Introduction. Price model and service level. Structure of the service

Introduction. Price model and service level. Structure of the service Introduction IP-Only provides a service called Virtual Server in which the customer receives server capacity accessed through IP-Only s communications services. This type of service is also called cloud

More information

SCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE4 LIMITED 03/02/2014

SCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE4 LIMITED 03/02/2014 SCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE LIMITED 03/0/0 SCHEDULE DOCUMENT HOSTED TELEPHONY Additional terms, Service Description & Service Level Agreement for Hosted Telephony.. SERVICE DESCRIPTION

More information

Implementation. Integration. Managed Services. Support

Implementation. Integration. Managed Services. Support Implementation Integration Managed Services Support Workplaces are changing. The office is no longer confined to one space. People need productivity tools that enable them to work from virtually anywhere.

More information

PROIV On Premise Support Services

PROIV On Premise Support Services SOFTWARE SERVICES PROIV On Premise Support Services www.ngahr.com TABLE OF CONTENTS DOCUMENT CONTROL... 1 INTRODUCTION... 2 V8 SUPPORT SERVICES... 3 SUPPORT SERVICE EXCLUSIONS... 6 LEGACY (PRE VERSION

More information

HP Converged Cloud. Peter Werdenhoff Cloud Lead Sweden

HP Converged Cloud. Peter Werdenhoff Cloud Lead Sweden HP Converged Cloud Peter Werdenhoff Cloud Lead Sweden The big Switch, a new style of... 1880 Thomas Edison invents the first powerplant for public Distribution 1900 50 000 companies has private power production

More information

Managed Services Overview

Managed Services Overview Managed Services Overview Today s IT environments are extremely complex and challenging, especially for heterogeneous environments that require a myriad of skills to manage the IT lifecycle. From procurement

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

QuantaStor SDS Support

QuantaStor SDS Support QuantaStor SDS Support OSNEXUS support packages include platform upgrades, software maintenance packs and technical assistance from our in-house engineering team. OSNEXUS support is bundled with each QuantaStor

More information

WHITEPAPER: The advantages of system automation tools in remote management systems

WHITEPAPER: The advantages of system automation tools in remote management systems WHITEPAPER: The advantages of system automation tools in remote management systems Table of Contents 1. Introduction 2. General benefits of system automation tools 3. Managed anti-virus software 4. Managed

More information

IT Department. Outsourced Solutions for your business. 1 (671) 989-0247 www.onlinksoftware.com

IT Department. Outsourced Solutions for your business. 1 (671) 989-0247 www.onlinksoftware.com IT Department Outsourced Solutions for your business 1 (671) 989-0247 www.onlinksoftware.com Edge IT Business Support Relax. We re on IT. Contents Use our chart on page 04 to choose a suitable package

More information

Accessing the Across Ticket System

Accessing the Across Ticket System Accessing the Across Ticket System September 2015 Version 2.3 Copyright Across Systems GmbH The content of this document may only be reproduced in any form or communicated to any third party with the prior

More information

Naverisk 2013 R3 - Road Map

Naverisk 2013 R3 - Road Map Naverisk 2013 R3 - Road Map This document summarizes the new features and enhancements in the 2013 R3 release of Naverisk. Continuing the Naverisk rapid release program, we have taken partner feedback

More information

Managed Web Hosting & Application Maintenance Package

Managed Web Hosting & Application Maintenance Package Managed Web Hosting & Application Maintenance Package Fast + Reliable + Fully Managed Prepared By Curata Web Solutions 1 Why Do You Need Curata Web Hosting? Fully Managed, Enterprise Grade Our comprehensive

More information

Introduction to Virtualization. Paul A. Strassmann George Mason University October 29, 2008, 7:20 to 10:00 PM

Introduction to Virtualization. Paul A. Strassmann George Mason University October 29, 2008, 7:20 to 10:00 PM Introduction to Virtualization Paul A. Strassmann George Mason University October 29, 2008, 7:20 to 10:00 PM 1 Data Center Transformation 2 Scope of Virtualization Services 3 Virtualization Evolution 4

More information

A MARCH NETWORKS APPLICATION NOTE. Managed Video Network Services. Video That s There When It s Needed For Fixed Surveillance Systems

A MARCH NETWORKS APPLICATION NOTE. Managed Video Network Services. Video That s There When It s Needed For Fixed Surveillance Systems A MARCH NETWORKS APPLICATION NOTE Managed Video Network Services Video That s There When It s Needed For Fixed Surveillance Systems Table of Contents Introduction...1 Managed Services...1 What are Managed

More information

APS Windows Servers Argonne National Laboratory is managed by The University of Chicago for the U.S. Department of Energy

APS Windows Servers Argonne National Laboratory is managed by The University of Chicago for the U.S. Department of Energy APS Windows Servers Steve Potempa December 13, 2005 Argonne National Laboratory is managed by The University of Chicago for the U.S. Department of Energy Microsoft Windows Active Directory Authentication

More information

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems.

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems. Your information systems are at the heart of your businesses daily operation. System down time costs businesses a significant amount of money each year. Most problems that cause down time can be prevented

More information

Network Services Internet VPN

Network Services Internet VPN Contents 1. 2. Network Services Customer Responsibilities 3. Network Services General 4. Service Management Boundary 5. Defined Terms Network Services Where the Customer selects as detailed in the Order

More information

ez PUBLISH PLATFORM SUBSCRIPTION SERVICES DESCRIPTION

ez PUBLISH PLATFORM SUBSCRIPTION SERVICES DESCRIPTION ez PUBLISH PLATFORM SUBSCRIPTION SERVICES DESCRIPTION 1. GENERAL The ez Publish Platform Subscription Services includes access to a range of services related to the ez Publish Platform Software and ez

More information

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007 Virtualization of CBORD Odyssey PCS and Micros 3700 servers January 13, 2007 61 Brown Road Ithaca, NY 14850 (607) 257-2410 Document Revision: 2 Last revised: January 13, 2007 Changes are periodically made

More information

The remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service.

The remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service. The remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service. NETWORK INTERNAL NETWORK The internal network includes cables, switches, routers, and firewalls

More information

SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX

SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX 1. The following terms and conditions in this Sprint Hosted Contact Center Product Annex ( Annex ), together with the Sprint Standard Terms and Conditions

More information

Only Athena provides complete command over these common enterprise mobility needs.

Only Athena provides complete command over these common enterprise mobility needs. Mobile devices offer great potential for making your enterprise run faster, smarter, and more profitably. However, mobile devices can create considerable challenges for your IT organization, since they

More information

XRoads Networks, Inc.

XRoads Networks, Inc. Network Load Balancing Overview Revision 3.5.0 March 2006 What Is Network Load Balancing? Network load balancing (aka multihoming, or dual-wan routing) is the ability to aggregate two or more widearea

More information

Tier3 Remote Monitoring System. Peace of Mind for Less Than a Cup of Coffee a Day

Tier3 Remote Monitoring System. Peace of Mind for Less Than a Cup of Coffee a Day Tier3 Remote Monitoring System Peace of Mind for Less Than a Cup of Coffee a Day What if You Could Turn Traditional IT Support On Its Head? Know about problems before they cause costly outages Become proactive

More information

GMS NETWORK ADVANCED WIRELESS SERVICE PRODUCT SPECIFICATION

GMS NETWORK ADVANCED WIRELESS SERVICE PRODUCT SPECIFICATION GMS NETWORK ADVANCED WIRELESS SERVICE PRODUCT SPECIFICATION 1. INTRODUCTION This document contains product information for the GMS Network Service. If you require more detailed technical information, please

More information

Pure Storage Customer Support Guide

Pure Storage Customer Support Guide Pure Storage Customer Support Guide Version 3.1 10/26/2015 Introduction... 4 Support Services... 4 Severity Levels... 7 Response Times (SLA)...8 Support Tools / Technologies... 10 Pure Support Portal...

More information

Point of Demarcation shall mean the physical point at which the Provider Network ends and the private network of the Customer begins.

Point of Demarcation shall mean the physical point at which the Provider Network ends and the private network of the Customer begins. SERVICE LEVELS AGREEMENT This Service Level Agreement ( SLA ) applies to the network connectivity services ( Network ), power ( Infrastructure ) and Cloud Services ( Cloud ) provided by VPLS Inc. (herein

More information

PC Proactive Solutions Technical View

PC Proactive Solutions Technical View PC Proactive Solutions Technical View PC Proactive Solutions Technicians View The following pages briefly describe our technicians view of our proactive management utility. Our software application is

More information

NetTESTER Embedded 'Always-On' Network Testing & In-Service Performance Assurance

NetTESTER Embedded 'Always-On' Network Testing & In-Service Performance Assurance NetTESTER Embedded 'Always-On' Testing & In-Service Performance Assurance Ethernet WAN Service: Typical Scenario HQ & Operations Centre (NOC) Management Access Management Access Site A Ethernet (Layer-2)

More information

WHITE PAPER September 2012. CA Nimsoft For Network Monitoring

WHITE PAPER September 2012. CA Nimsoft For Network Monitoring WHITE PAPER September 2012 CA Nimsoft For Network Monitoring Table of Contents EXECUTIVE SUMMARY 3 Solution overview 3 CA Nimsoft Monitor specialized probes 3 Network and application connectivity probe

More information

High Availability Private Network (HAPN ) Network Upgrade Case Study

High Availability Private Network (HAPN ) Network Upgrade Case Study Copyright 2013 NetDiverse, LLC ABC, Inc. 1 (ABC) is an insurance adjusting firm with 10 locations in the Southeast including their headquarters office in Nashville, Tennessee. ABC utilizes their network

More information

SECURALIVE WEB SECURITY GATEWAY

SECURALIVE WEB SECURITY GATEWAY SECURALIVE WEB SECURITY GATEWAY allows you to filter users DNS queries using filtering categories and black and white lists of forbidden hosts. On access to a particular site being denied through DNS filtering,

More information

10 Tips to Better Manage Your Service Team

10 Tips to Better Manage Your Service Team 10 Tips to Better Manage Your Service Team Service Management Recurring Services Solution Development & Mgmt Marketing & Sales Project Services Service Desk Field Services Managed Services Service Desk

More information

PROIV On Premise Support Services

PROIV On Premise Support Services SOFTWARE SERVICES PROIV On Premise Support Services www.ngahr.com TABLE OF CONTENTS DOCUMENT CONTROL... 1 INTRODUCTION... 2 V8 SUPPORT SERVICES... 3 LEGACY (PRE VERSION 8.0) SUPPORT SERVICES... 7 SERVICE

More information

ViaMonstra Configuration Manager 2012 Project plan and success criteria s

ViaMonstra Configuration Manager 2012 Project plan and success criteria s ViaMonstra Configuration Manager 2012 Project plan and success s Authors: Kent Agerlund Create date: 09/06-2012 Change date: Document version no.: 1.0 Page 1 of 16 Document information History Date Author

More information

Server Management & Monitoring Quick Guide

Server Management & Monitoring Quick Guide Server Management & Monitoring Quick Guide Updated August 10, 2015 2015 EarthLink. Trademarks are property of their respective owners. All rights reserved. 2 Server Management & Monitoring - Overview Service

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

Management of VMware ESXi. on HP ProLiant Servers

Management of VMware ESXi. on HP ProLiant Servers Management of VMware ESXi on W H I T E P A P E R Table of Contents Introduction................................................................ 3 HP Systems Insight Manager.................................................

More information

The Importance of Information Delivery in IT Operations

The Importance of Information Delivery in IT Operations The Importance of Information Delivery in IT Operations David Williams Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from

More information

Business Voice over IP. Customer Care and Support Guide for Migrating Customers

Business Voice over IP. Customer Care and Support Guide for Migrating Customers Business Voice over IP Customer Care and Support Guide for Migrating Customers Page 1 Contents Contents... 1 Welcome to TELUS Business Voice over IP... 2 A note about customer satisfaction... 2 BVoIP contact

More information

IT Support & Managed Service Providers Survey Analysis

IT Support & Managed Service Providers Survey Analysis IT Support & Managed Service Providers Survey Analysis Overview & Methodology Conducted by GFI Software, a leading infrastructure provider for the SMB, the IT Support and Managed Services industry research

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Any to Any Connectivity Transparent Deployment Site Survivability

Any to Any Connectivity Transparent Deployment Site Survivability Any to Any Connectivity Transparent Deployment Site Survivability The Performance You Want. The Installation Simplicity You Expect. Quintumʼs innovative solutions are The Perfect Fit for Enterprise& Service

More information

AllianceIT Managed Services

AllianceIT Managed Services AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand

More information