The day-to-day of the IT department. What is Panda Cloud Systems Management? Benefits of Panda Cloud Systems Management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The day-to-day of the IT department. What is Panda Cloud Systems Management? Benefits of Panda Cloud Systems Management"

Transcription

1 1

2 INDEX The day-to-day of the IT department What is Panda Cloud Systems Management? 'The virtuous circle' Benefits of Panda Cloud Systems Management Necessary resources and infrastructure 2

3 The day-to-day in the IT department The day-to-day of the IT department What is Panda Cloud Systems Management? 'The virtuous circle' Benefits of Panda Cloud Systems Management Necessary resources and infrastructure 3

4 The day-to-day in the IT department My laptop is slow My PC has a virus I cannot print I lost my mobile I cannot receive I cannot open a document Reactive support restricts the action of the IT department to Putting out Fires 4

5 The day-to-day in the IT department Where did that laptop come from? It is personal, I have been bringing it to the office for some time What is the matter with it? What did you do????? Nothing works! Me? Nothing!! Who changed the settings? I don't know, a colleague of yours Why were they changed? I can't remember, I suppose I had another problem An IT department without visibility of its devices and without a change log is an inefficient department, doomed to getting the information it needs from users 5

6 The day-to-day in the IT department Growing variety and number of devices User mobility Various remote offices + + Incident resolution anytime, anywhere The IT department will adapt many heterogeneous tools and procedures on the fly in order to manage an IT infrastructure that is getting more complex and changeable 6

7 The day-to-day in the IT department Growing complexity of the IT infrastructure Limited IT budget Result in: Adopting a very heterogeneous mix of tools and procedures Significant inefficiencies Significant inefficiencies result in: IT limited to providing reactive support Activity being constantly interrupted Virtuous circle of growing inefficiencies IT relegated to the role of firefighter 7

8 What is Panda Cloud Systems Management? The day-to-day of the IT department What is Panda Cloud Systems Management? 'The virtuous circle' Benefits of Panda Cloud Systems Management Necessary resources and infrastructure 8

9 What is Panda Cloud Systems Management? A single tool to manage all devices centrally wherever they are and hosted in the Cloud 9

10 The virtuous circle The day-to-day of the IT department What is Panda Cloud Systems Management? 'The virtuous circle' Benefits of Panda Cloud Systems Management Necessary resources and infrastructure 10

11 The virtuous circle The 5 steps for increasing the efficiency of Panda Cloud Systems Management Inventory Reports Monitoring Support Management 11

12 Asset Inventory Inventory Reports Monitoring Support Management 12

13 Inventory: Agent installation Install the agent on the first device via or direct download It is installed on the rest of the network devices automatically without user intervention 13

14 Inventory and registry Hardware inventory + Software inventory New devices Change log

15 Device monitoring Inventory Reports Monitoring Support Management 15

16 Device monitoring Device monitoring Memory use, CPU, storage, computer switched off, etc. Server monitoring: server queues, crashed services, etc. Generation of warnings and tickets if the specified thresholds are exceeded 16

17 Device management Inventory Reports Monitoring Support Management 17

18 Device management Patch Management Prevent bugs and errors arising Keep the operating system updated Gain stability with patched devices Software update & distribution Minimize problems by installing the same version of each program for all users Simultaneously update software Fix automation Automate resolution of common incidents (lack of disk space, processes with high CPU usage, etc.) with scripts downloaded from the ComStore. Run them automatically when a warning is received, on-demand or scheduled 18

19 Support Inventory Reports Monitoring Support Management 19

20 Support Incident diagnosis and resolution non-intrusive and without interrupting the user Task manager Event viewer Registry Download manager Command line Services or Shared desktop Remote desktop 20

21 Reports Inventory Reports Monitoring Support Management 21

22 Reports Demonstrate the IT work done Offer accurate data to measure the work done: Number of interventions Errors resolved and prevented Time spent Pinpoint trouble spots Hardware and software that does not work correctly Users without technical skills or with different needs to the rest Demonstrate the profitability of the investment Fewer interruptions Fewer problems reach the end user Improved usage of resources assigned to the IT department 22

23 Benefits The day-to-day of the IT department What is Panda Cloud Systems Management? 'The virtuous circle' Benefits of Panda Cloud Systems Management Necessary resources and infrastructure 23

24 Benefits PANDA CLOUD SYSTEMS MANAGEMENT Asset management Take control of IT Get granular visibility of all of the devices you manage. Keep up to date with your environment and the changes. Control which software and hardware is installed but not used. Prevent dangerous activities not related to the business. 24

25 Benefits PANDA CLOUD SYSTEMS MANAGEMENT Asset management Minimize costs Reduce repetitive tasks and phone calls; be proactive Real-time warnings detect signs of problems before they become real problems. Automate repetitive tasks. Change logs show you information about each device. Patch management keeps all devices updated. 25

26 Benefits PANDA CLOUD SYSTEMS MANAGEMENT Asset management Minimize costs Centralized and simple Manage all of your IT resources from a single web-based console The entire solution is hosted in the cloud. Management anytime, anywhere, wherever the user or network is. The tools are constantly updated and extended. Extremely light communications agent. Almost flat learning curve. 26

27 Benefits PANDA CLOUD SYSTEMS MANAGEMENT Asset management Minimize costs Centralized and simple Demonstrate the work done Evaluate the work done Show who has done what, with which device, for how long, etc. Demonstrate that downtime and time spent on support is reduced. Identify problematic hardware/software. 27

28 Benefits PANDA CLOUD SYSTEMS MANAGEMENT Asset management Minimize costs Centralized and simple Demonstrate the work done Offer the best support Proactive and non-intrusive resolution will dramatically reduce calls to support Monitor and offer support to all of your employees remotely. Use non-intrusive incident diagnosis and resolution to increase productivity. See where stolen laptops are and delete all sensitive data. 28

29 The day-to-day in the IT department The day-to-day of the IT department What is Panda Cloud Systems Management? 'The virtuous circle' Benefits of Panda Cloud Systems Management Necessary resources and infrastructure 29

30 Necessary resources and infrastructure Service hosted in the cloud: no additional infrastructure required, just a network connection and browser to access the console Very gentle learning curve: intuitive and simple interface, with the most used options at a click Ultra light agent: 3 megabytes in size, barely noticeable memory and CPU usage. Minimum bandwidth usage 30

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time

More information

How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers

How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers contents 01 Current situation of the IT Channel 02 Market Trends 03 What would be the

More information

See all, manage all is the new mantra at the corporate workplace today.

See all, manage all is the new mantra at the corporate workplace today. See all, manage all is the new mantra at the corporate workplace today. 1) Do you want to schedule backups, software updates using just one consistent automation platform? 2) Do you want a product that

More information

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary White Paper The Ten Features Your Web Application Monitoring Software Must Have Executive Summary It s hard to find an important business application that doesn t have a web-based version available and

More information

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time

More information

Tier3 Remote Monitoring System. Peace of Mind for Less Than a Cup of Coffee a Day

Tier3 Remote Monitoring System. Peace of Mind for Less Than a Cup of Coffee a Day Tier3 Remote Monitoring System Peace of Mind for Less Than a Cup of Coffee a Day What if You Could Turn Traditional IT Support On Its Head? Know about problems before they cause costly outages Become proactive

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

EOH Cloud Services - EOH Cloud Virtual Office. EOH Cloud Virtual Offi ce

EOH Cloud Services - EOH Cloud Virtual Office. EOH Cloud Virtual Offi ce EOH Cloud Services - EOH Cloud Virtual Office EOH Cloud Virtual Offi ce Page 1 EOH Virtual Offi ce EOH Virtual Office gives you the ability to quickly and effectively adapt your business capabilities and

More information

Information Technology Solutions

Information Technology Solutions Managed Services Information Technology Solutions A TBG Security Professional Services Offering LET TBG MANAGE YOUR INFRASTRUCTURE WITH CONFIDENCE: TBG S INTEGRATED IT AUTOMATION FRAMEWORK PROVIDES: Computer

More information

Optimizing Your Database Performance the Easy Way

Optimizing Your Database Performance the Easy Way Optimizing Your Database Performance the Easy Way by Diane Beeler, Consulting Product Marketing Manager, BMC Software and Igy Rodriguez, Technical Product Manager, BMC Software Customers and managers of

More information

PC Proactive Solutions Technical View

PC Proactive Solutions Technical View PC Proactive Solutions Technical View PC Proactive Solutions Technicians View The following pages briefly describe our technicians view of our proactive management utility. Our software application is

More information

Vistara Lifecycle Management

Vistara Lifecycle Management Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Michael Longo mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com 888-558-8855 ext 301

Michael Longo mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com 888-558-8855 ext 301 Michael Longo mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com 888-558-8855 ext 301 About Vital Voice & Data Choosing the Right Partnership Incorporated in March 2002 600+ clients served All verticals,

More information

WHITEPAPER: The advantages of system automation tools in remote management systems

WHITEPAPER: The advantages of system automation tools in remote management systems WHITEPAPER: The advantages of system automation tools in remote management systems Table of Contents 1. Introduction 2. General benefits of system automation tools 3. Managed anti-virus software 4. Managed

More information

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity

More information

panda cloud systems management

panda cloud systems management panda cloud systems management Partners and Network Managers Guide www.pandasecurity.com PROLOGUE Audience. Icons. introduction Main features of Panda Cloud Systems Management. Panda Cloud Systems Management

More information

General Service Level Agreement

General Service Level Agreement General Service Level Agreement Pricing We offer an unlimited Break / Fix for each device. Cost is below. Server Management = $199 / month per server Network Management = $199 / month per company Desktop

More information

Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery

Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery 1 Introduction As businesses emerge from the difficult economic recession, they need to continue the low-cost and highproductivity practices that allowed them to successfully weather the storm. Specifically

More information

Kaseya IT Automation Framework

Kaseya IT Automation Framework Kaseya Kaseya IT Automation Framework An Integrated solution designed for reducing complexity while increasing productivity for IT Professionals and Managed Service Providers. The powerful, web-based automation

More information

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business VSI Predict Able We Focus on Your IT So You Can Focus on Your Business Agenda P Introduction to managed services P Thorough Initial Assessment and Asset Management P 24/7 Monitoring, Alerting and Reporting

More information

TABLE OF CONTENTS. 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems

TABLE OF CONTENTS. 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems TABLE OF CONTENTS 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems 5... Centralized Management Console 6... Automatic Discovery 7... Cuzomizable

More information

BITDEFENDER SECURITY FOR AMAZON WEB SERVICES

BITDEFENDER SECURITY FOR AMAZON WEB SERVICES BITDEFENDER SECURITY FOR AMAZON WEB SERVICES Beta Version Testing Guide Bitdefender Security for Amazon Web Services Beta Version Testing Guide Publication date 2015.03.04 Copyright 2015 Bitdefender Legal

More information

UMHLABUYALINGANA MUNICIPALITY IT PERFORMANCE AND CAPACITY MANAGEMENT POLICY

UMHLABUYALINGANA MUNICIPALITY IT PERFORMANCE AND CAPACITY MANAGEMENT POLICY UMHLABUYALINGANA MUNICIPALITY IT PERFORMANCE AND CAPACITY MANAGEMENT POLICY Originator: IT Performance and Capacity Management Policy Approval and Version Control Approval Process: Position or Meeting

More information

System Center 2012 Suite SYSTEM CENTER 2012 SUITE. BSD BİLGİSAYAR Adana

System Center 2012 Suite SYSTEM CENTER 2012 SUITE. BSD BİLGİSAYAR Adana 2013 System Center 2012 Suite SYSTEM CENTER 2012 SUITE BSD BİLGİSAYAR Adana Configure and manage apps, services, computers, and VMs... 1 Operations Manager... 3 Configuration Manager... 4 Endpoint Protection...

More information

NETWORK AND SERVER MANAGEMENT

NETWORK AND SERVER MANAGEMENT E-SPIN PROFESSIONAL BOOK NETWORK MANAGEMENT NETWORK AND SERVER MANAGEMENT ALL THE PRACTICAL KNOW HOW AND HOW TO RELATED TO THE SUBJECT MATTERS. COMPREHENSIVE MONITORING FOR NETWORKS, SYSTEMS APPLICATIONS,

More information

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software.

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Mapping Your Path to the Cloud A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Table of Contents Why the Cloud? Mapping Your Path to the Cloud...4

More information

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper Whitepaper Improving Productivity and Uptime with a Tier 1 NOC Summary This paper s in depth analysis of IT support activities shows the value of segmenting and delegatingg activities based on skill level

More information

WHITE PAPER. Extending the Reach of the Help Desk With Web-based Asset Management Will Significantly Improve Your Support Operations

WHITE PAPER. Extending the Reach of the Help Desk With Web-based Asset Management Will Significantly Improve Your Support Operations Extending the Reach of the Help Desk With WHITE PAPER By Mark Krieger, Vice President of Product Development, Edison Numara Software OVERVIEW Today s IT support operations are confronted with the challenge

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6

Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6 Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6 July 2015 Heterogeneous Datacenter Management Oracle s Philosophy Productize our deep understanding of the Oracle stack to provide

More information

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere Scalability management up to 2,000 devices Network and device auto-discovery Firmware upgrade/backup and device configurations Performance alerts and monitoring ZyXEL switch specialized in RMON management

More information

Asset. Unicenter Management r11

Asset. Unicenter Management r11 Data Sheet Asset Unicenter Management r11 Unicenter Asset Management r11 is a comprehensive solution for proactively managing IT assets in your business environment and provides instant knowledge of what

More information

Help Desk Best Practices

Help Desk Best Practices Help Desk Best Practices As an IT service provider, you know the key to maintaining customer satisfaction is keeping IT functions running smoothly for your clients. While it isn t possible to have 100%

More information

Device Lifecycle Management

Device Lifecycle Management Device Lifecycle Management 1 (8) Table of Contents 1. Executive summary... 3 2. Today's challenges in adapting to lifecycle management... 3 3. How is Miradore different?... 5 4. Conclusion... 8 2 (8)

More information

High Availability Server Management

High Availability Server Management High Availability Server Management Maintain high server availability through active performance monitoring and low-impact, on-demand remote management services. Maintain high server availability with

More information

Administration Catalog

Administration Catalog A D M I N I S T R A T I O N NETOP Administration Catalog Secure Remote Control and Support Secure remote management When your expertise is needed, you shouldn t have to worry about distance, disparate

More information

NetAid Services NETENRICH. Service at a Glance. IT as a Service Offering from NetEnrich. Delivering IT as a Service

NetAid Services NETENRICH. Service at a Glance. IT as a Service Offering from NetEnrich. Delivering IT as a Service Service at a Glance The NetAid service focus goes beyond mere monitoring of network infrastructure to preventative maintenance and proactive intervention. This could be a solution for IT managers who want

More information

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS.

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. MarWatch Fault & Performance Management SaaS REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. Detecting and resolving problems on today s increasingly complex business communications networks is a

More information

pc resource monitoring and performance advisor

pc resource monitoring and performance advisor pc resource monitoring and performance advisor application note www.hp.com/go/desktops Overview HP Toptools is a modular web-based device management tool that provides dynamic information about HP hardware

More information

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS.

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. MarWatch Fault & Performance Management SaaS REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. Detecting and resolving problems on today s increasingly complex business communications networks is a

More information

Remote control/problem resolution

Remote control/problem resolution LANDesk Solution Brief: Remote control/problem resolution Solving real IT challenges. Solve user problems the first time anytime, anywhere The Challenge: One thing is certain in the modern enterprise:

More information

HP Insight Diagnostics Online Edition. Featuring Survey Utility and IML Viewer

HP Insight Diagnostics Online Edition. Featuring Survey Utility and IML Viewer Survey Utility HP Industry Standard Servers June 2004 HP Insight Diagnostics Online Edition Technical White Paper Featuring Survey Utility and IML Viewer Table of Contents Abstract Executive Summary 3

More information

WHITE PAPER. Locuz.com. Data Sheet. locuz.com

WHITE PAPER. Locuz.com. Data Sheet. locuz.com Locuz.com locuz.com WHITE PAPER Data Sheet acube provides an intelligent and customizable analytic software solution enabling you to make right procurement decisions of their application licenses. An innovative

More information

Solution Brief Virtual Desktop Management

Solution Brief Virtual Desktop Management for VMware View Solution Brief Virtual Desktop Management BENEFITS Understand the factors that determine VMware View end user experience and how they interrelate Quickly diagnose user problems Improve

More information

Maintaining, Updating, and Protecting Windows 7

Maintaining, Updating, and Protecting Windows 7 Lesson 7 Maintaining, Updating, and Protecting Windows 7 Learning Objectives Students will learn to: Understand Disk Defragmenter Understand Disk Cleanup Understand Task Scheduler Understand Action Center

More information

Remote Control/Problem Resolution

Remote Control/Problem Resolution Remote Control/Problem Resolution Have the best of all worlds secure, reliable remote control with robust information gathering and problem resolution tools Solve user problems the first time anytime,

More information

ZATAR ENTERPRISE CLOUD PRINT Zatar Enterprise Cloud Print is a service that connects your Zebra printer to the web.

ZATAR ENTERPRISE CLOUD PRINT Zatar Enterprise Cloud Print is a service that connects your Zebra printer to the web. 1 ZATAR ENTERPRISE CLOUD PRINT Zatar Enterprise Cloud Print is a service that connects your Zebra printer to the web. 4 CLOUD PRINTING APPLICATION Zatar is an Internet of Things platform that enables machine

More information

G DATA TechPaper #0275. G DATA Network Monitoring

G DATA TechPaper #0275. G DATA Network Monitoring G DATA TechPaper #0275 G DATA Network Monitoring G DATA Software AG Application Development May 2016 Contents Introduction... 3 1. The benefits of network monitoring... 3 1.1. Availability... 3 1.2. Migration

More information

MSP Service Matrix. Servers

MSP Service Matrix. Servers Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server

More information

Microsoft Windows Intune: Cloud-based solution

Microsoft Windows Intune: Cloud-based solution Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows

More information

WebEx. Remote Support. User s Guide

WebEx. Remote Support. User s Guide WebEx Remote Support User s Guide Version 6.5 Copyright WebEx Communications, Inc. reserves the right to make changes in the information contained in this publication without prior notice. The reader should

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

THE COMPLETE VIEWER FOR MS PROJECT. Deployment White Paper

THE COMPLETE VIEWER FOR MS PROJECT. Deployment White Paper THE COMPLETE VIEWER FOR MS PROJECT Seavus DOOEL 2010 2 TABLE OF CONTENTS 1 DEPLOYMENT OPTIONS... 3 1.1 SINGLE USER INSTALLATION... 3 1.2 CONCURRENT USER INSTALLATION... 4 1.3 SINGLE COMPANY KEY INSTALLATION...

More information

Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions

Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions CUSTOMER SUCCESS STORY February 2013 Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions CLIENT PROFILE Industry: Financial services Company: Punjab National Bank Employees:

More information

SysPatrol - Server Security Monitor

SysPatrol - Server Security Monitor SysPatrol Server Security Monitor User Manual Version 2.2 Sep 2013 www.flexense.com www.syspatrol.com 1 Product Overview SysPatrol is a server security monitoring solution allowing one to monitor one or

More information

IT Infrastructure Management

IT Infrastructure Management IT Infrastructure Management Server-Database Monitoring An Overview XIPHOS TECHNOLOGY SOLUTIONS PVT LIMITED 32/3L, GARIAHAT ROAD (SOUTH) KOLKATA 700 078, WEST BENGAL, INDIA WWW.XIPHOSTEC.COM Xiphos Technology

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

I.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000

I.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000 Letting you do what you do best... run your business www.sironasolutions.com 06 850 000 For years, IT companies and their clients have been working against each other. Something breaks, the IT company

More information

How Cloud Computing Will Change The Aviation Maintenance Operation

How Cloud Computing Will Change The Aviation Maintenance Operation White Paper How Cloud Computing Will Change The Aviation Maintenance Operation Building Safer Operations and Increasing Productivity with Cloud-Based Information Services CONTENTS Introduction: What is

More information

Remote Network Monitoring Software for Managed Services Providers

Remote Network Monitoring Software for Managed Services Providers http://www.packettrap.com Remote Network Monitoring Software for Managed Services Providers PacketTrap MSP provides a cost-effective way for you to offer enterprise-class server, application, and network

More information

Real-Time Visibility into Critical Plant Network Infrastructure

Real-Time Visibility into Critical Plant Network Infrastructure Real-Time Visibility into Critical Plant Network Infrastructure Ethernet networks are the critical link between the Manufacturing and Automation Systems and the Business Systems. With the number of connected

More information

Mobile Device Management

Mobile Device Management Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,

More information

IBM Tivoli Monitoring

IBM Tivoli Monitoring Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Help improve uptime and shorten Help optimize IT service delivery by

More information

Major Consumer Electronics Manufacturer Relies on Splice RMS for Network Management Worldwide

Major Consumer Electronics Manufacturer Relies on Splice RMS for Network Management Worldwide CONSUMER ELECTRONICS COMPANY Conserving IT Manpower and Expanding Service Major Consumer Electronics Manufacturer Relies on Splice for Network Management Worldwide In a rapidly-growing company with retail

More information

Windows PCs & Servers are often the life-blood of your IT investment. Monitoring them is key, especially in today s 24 hour world!

Windows PCs & Servers are often the life-blood of your IT investment. Monitoring them is key, especially in today s 24 hour world! + Welcome to The Sentry-go Monitoring System v6 Monitoring made quick & easy! Be Proactive, Not Reactive! 3Ds (UK) Limited http://www.sentry-go.com Welcome to Sentry-go Sentry-go is a quick & easy to use

More information

Meeting the Challenges of Remote Data Protection: Requirements and Best Practices

Meeting the Challenges of Remote Data Protection: Requirements and Best Practices Meeting the Challenges of Remote Data Protection: Requirements and Best Practices A Whitepaper by Stefan Utzinger, NovaStor CEO (March 2011) Table of Contents EXECUTIVE SUMMARY... 2 INTRODUCTION: THE CHALLENGE

More information

Reinventing Virtual Learning: Delivering Hands-On Training using Cloud Computing

Reinventing Virtual Learning: Delivering Hands-On Training using Cloud Computing Reinventing Virtual Learning: Delivering Hands-On Training using Cloud Computing WHITE PAPER BROUGHT TO YOU BY SKYTAP 2 Reinventing Virtual Learning: Delivering Hands-On Training using Cloud Computing

More information

Remote Support. User Guide 7.23

Remote Support. User Guide 7.23 Remote Support User Guide 7.23 Copyright 1997 2011 Cisco and/or its affiliates. All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks or registered trademarks

More information

Share this ebook! Top 7 Benefits IT Process Automation Provides MSP s 1

Share this ebook! Top 7 Benefits IT Process Automation Provides MSP s 1 Top 7 Benefits IT Process Automation Provides MSP s 1 Introduction.. 3 1. Enables Scalability Without Increasing Head Count.. 9 2. An End To Firefighting... 12 3. Complicated Scripting No Longer Necessary..

More information

Naverisk 2013 R3 - Road Map

Naverisk 2013 R3 - Road Map Naverisk 2013 R3 - Road Map This document summarizes the new features and enhancements in the 2013 R3 release of Naverisk. Continuing the Naverisk rapid release program, we have taken partner feedback

More information

SNMP Monitoring: One Critical Component to Network Management

SNMP Monitoring: One Critical Component to Network Management Network Instruments White Paper SNMP Monitoring: One Critical Component to Network Management Although SNMP agents provide essential information for effective network monitoring and troubleshooting, SNMP

More information

Managed Security Services SLA Document. Response and Resolution Times

Managed Security Services SLA Document. Response and Resolution Times Managed Security Services SLA Document Appendix A Response and Resolution Times The following table shows the targets of response and resolution times for each priority level: Trouble Priority Response

More information

Remote MasterMind for Mobility 2.5. Mobile Device Management Software

Remote MasterMind for Mobility 2.5. Mobile Device Management Software Remote MasterMind for Mobility 2.5 Mobile Device Management Software Remote MasterMind for Mobility 2.5 You have mobility devices in locations all across the area, state, or country. They are constantly

More information

Desktop Management for the Small Enterprise

Desktop Management for the Small Enterprise Desktop Management for the Small Enterprise There are three key factors why desktop management for your small enterprise doesn't have to cost a fortune: time, money, and manpower. If you have less than

More information

mbits Network Operations Centrec

mbits Network Operations Centrec mbits Network Operations Centrec The mbits Network Operations Centre (NOC) is co-located and fully operationally integrated with the mbits Service Desk. The NOC is staffed by fulltime mbits employees,

More information

User Reports. Time on System. Session Count. Detailed Reports. Summary Reports. Individual Gantt Charts

User Reports. Time on System. Session Count. Detailed Reports. Summary Reports. Individual Gantt Charts DETAILED REPORT LIST Track which users, when and for how long they used an application on Remote Desktop Services (formerly Terminal Services) and Citrix XenApp (known as Citrix Presentation Server). These

More information

A FAULT MANAGEMENT WHITEPAPER

A FAULT MANAGEMENT WHITEPAPER ManageEngine OpManager A FAULT MANAGEMENT WHITEPAPER Fault Management Perception The common perception of fault management is identifying all the events. This, however, is not true. There is more to it

More information

AVG AntiVirus. How does this benefit you?

AVG AntiVirus. How does this benefit you? AVG AntiVirus Award-winning antivirus protection detects, blocks, and removes viruses and malware from your company s PCs and servers. And like all of our cloud services, there are no license numbers to

More information

Minder Network Performance Monitoring

Minder Network Performance Monitoring Minder Network Performance Monitoring Monitor everything about your Network performance Discover, visualize and monitor your complete IT Infrastructure in less than an hour. Mindarray s Minder is a powerful

More information

panda cloud systems management

panda cloud systems management panda cloud systems management Partners and Network Managers Guide www.pandasecurity.com PROLOGUE Audience. Icons. 03 introduction Main features of Panda Cloud Systems Management. Panda Cloud Systems Management

More information

Punjab National Bank Achieves 165% ROI with CA Technologies IT Management Solutions

Punjab National Bank Achieves 165% ROI with CA Technologies IT Management Solutions CUSTOMER SUCCESS STORY February 2013 Punjab National Bank Achieves 165% ROI with CA Technologies IT Management Solutions CLIENT PROFILE Industry: Financial services Company: Punjab National Bank Employees:

More information

ITIL A guide to Event Management

ITIL A guide to Event Management ITIL A guide to Event Management An event can be defined as any detectable or discernable occurrence that has significance for the management of the IT Infrastructure of the delivery of IT service and

More information

Remote MasterMind for Mobility. Mobile Device Management Software

Remote MasterMind for Mobility. Mobile Device Management Software Remote MasterMind for Mobility Mobile Device Management Software Remote MasterMind for Mobility You have mobility devices in locations all across the area, state, or country. They are constantly on the

More information

Acer Smart Client Manager

Acer Smart Client Manager Acer Smart Client Manager Easy and Effective Management Acer Smart Client Manager, developed for extensibility, is a centralized management server that seeks out and manages assorted client platforms.

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES Appendix D to DIR Contract No. DIR-SDD-2102 SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES TABLE OF CONTENTS 1. Introduction... 3 2. Term of SOW...

More information

Availability and Capacity Management

Availability and Capacity Management Availability and Capacity Availability and Capacity Contents ACM 1 Topic introduction Aim and objectives of this topic........................ 1 ACM 2 Overview An introduction to the process..................................

More information

LEVEL PLATFORMS INTEGRATION GUIDE

LEVEL PLATFORMS INTEGRATION GUIDE LEVEL PLATFORMS INTEGRATION GUIDE Trend Micro LEVEL PLATFORMS INTEGRATION GUIDE Introduction Trend Micro Worry-Free Business Security Services is a server-free security solution that provides protection

More information

Also on the Performance tab, you will find a button labeled Resource Monitor. You can invoke Resource Monitor for additional analysis of the system.

Also on the Performance tab, you will find a button labeled Resource Monitor. You can invoke Resource Monitor for additional analysis of the system. 1348 CHAPTER 33 Logging and Debugging Monitoring Performance The Performance tab enables you to view the CPU and physical memory usage in graphical form. This information is especially useful when you

More information

Gaining Competitive Advantage through Consolidated POS Asset Management

Gaining Competitive Advantage through Consolidated POS Asset Management Gaining Competitive Advantage through Consolidated POS Asset Management 1 (6) Table of Contents 1. Executive summary... 3 2. Challenges in retail markets... 3 3. Miradore turns challenges into opportunities...

More information

The Essential Guide for Protecting Your Legal Practice From IT Downtime

The Essential Guide for Protecting Your Legal Practice From IT Downtime The Essential Guide for Protecting Your Legal Practice From IT Downtime www.axcient.com Introduction: Technology in the Legal Practice In the professional services industry, the key deliverable of a project

More information

Our Server Support. Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015

Our Server Support. Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015 Our Server Support Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015 Telephone Sales and Accounts 0161 232 0001 Technical Support 0161 232 0125 Email

More information

Product Data Sheet. www.intellectme.com www.it-corner.net

Product Data Sheet. www.intellectme.com www.it-corner.net www.intellectme.com www.it-corner.net help desk logos are registered trademarks of Automate your help desk and asset management and improve your business efficiency - Reduce expenditure on HW and SW by

More information

Clou com. An introduction to Cloud Computing

Clou com. An introduction to Cloud Computing Clou com An introduction to Cloud Computing Introduction Welcome to our Introduction to Cloud Computing. It will help you understand the cloud, how it works and how businesses like your clients are using

More information

MAXIMUM PROTECTION, MINIMUM DOWNTIME

MAXIMUM PROTECTION, MINIMUM DOWNTIME MANAGED SERVICES MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is

More information

Top Desktop Management Pain Points

Top Desktop Management Pain Points Top Desktop Management Pain Points 2010 Table of Contents Managing Desktops and Laptops is a Challenge... 3 A Proactive Approach... 3 Asset Inventory is Key... 3 Mobile Workforce Support Challenges...

More information

FUNCTIONAL OVERVIEW www.amdosoft.com

FUNCTIONAL OVERVIEW www.amdosoft.com Business Process Protectors Business Service Management Active Error Identification Event Driven Automation Error Handling and Escalation Intelligent Notification Process Reporting IT Management Business

More information

Powerful Remote Support

Powerful Remote Support Deliver secure on-demand remote support to PCs, Macs and mobile devices. LogMeIn is a comprehensive web-based remote support solution that provides on-demand permissionbased access to remote PCs, Macs

More information

Cisco Unified Computing Remote Management Services

Cisco Unified Computing Remote Management Services Cisco Unified Computing Remote Management Services Cisco Remote Management Services are an immediate, flexible management solution that can help you realize the full value of the Cisco Unified Computing

More information

Network Management and Monitoring Software

Network Management and Monitoring Software Page 1 of 7 Network Management and Monitoring Software Many products on the market today provide analytical information to those who are responsible for the management of networked systems or what the

More information