VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business

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1 VSI Predict Able We Focus on Your IT So You Can Focus on Your Business

2 Agenda P Introduction to managed services P Thorough Initial Assessment and Asset Management P 24/7 Monitoring, Alerting and Reporting P Security Monitoring and Reporting P Automated Preventative Maintenance P Conclusions

3 Introduction: Managed Services P Managed vs Unmanaged P Monitoring and Managing P Package Contents

4 Unmanaged vs Managed Unmanaged IT problem occurs Discover issue Place phone call for support Description of problem to the best of one s ability Travel to site, or use remote access to start digging around for cause of problem Diagnose problems Resolve issue Break/fix method response Unpredictable fees Little to no network visibility Managed 24x7x365 Monitoring Potential issue alerts (BEFORE or as problem occurs) Accurate diagnosis of problems Rapid remote response (self-healing or technical contact) Proactive response Fixed monthly fee Remote view of entire network

5 Monitor & Manage Proactive Remote Monitoring Solution Optimum network visibility Central Dashboard capability Help desk services Security monitoring Network optimization Proactive Remote Management Solution Score operational performance Compliance assurance Performance benchmarks Reports so you KNOW what has been going on

6 Package Contents P Thorough Initial Assessment P 24/7 monitoring, alerting and reporting P Activity and Security Monitoring and Reporting P Automated Preventative Maintenance

7 Inventory and Initial Assessment P Initial network assessment P Asset inventory management P Detailed network audits P Warranty tracking

8 Initial Network Assessment Site Hardware Summary Report Complete overview of your network and its diversity of equipment Easy identification of obsolete hardware Site Security Report Comprehensive summary of all security patches applied Complete summary of all MBSA scans performed Summary of work required to improve site security Site Performance Report Identifies most heavily-stressed devices at a site Highlights devices that may require immediate upgrades

9 Detailed Network Audits Audits are run on a predefined schedule P Real-time reporting of new assets P Audits can include anything with an IP address: % Desktops % Laptops % Servers % Network devices such as routers and switches % Network-attached devices such as printers, fax, scanners, VoIP phones

10 Asset Inventory Management Hardware Assets Detailed hardware inventory Warranty tracking Comprehensive reporting Software Assets Complete list of all software patches applied to each system Software audits to identify all unauthorized software packages Detailed inventory of all systems Sub-standard Configuration Report Baseline Report identifies configurations that require updates Asset audits identify under-performing and under-utilized devices

11 Warranty Tracking Asset Inventory Reports - This is mission-critical information Device Attributes Report - up-to-date device warranty information Ensures you do not pay twice for hardware maintenance

12 24x7 Monitoring, Alerting Plus Reporting P Technology P Policy Modules

13 24 x 7 Technology Network and device availability Alerts and pre-failure indicators Real-time Alerting Plus Reporting Server Health Report Centralized web-based dashboard Alerts Website Monitoring

14 Policy Modules P Fast, easy and standardized monitoring of most devices P 24 x 7 alerting based on what is important for you and your business

15 Security Monitoring P Security P Compliance

16 Security Reduced Risk P Baseline security scanning to detect security holes P Continuous monitoring for viruses, worms, spam ware and other malware

17 Compliance Controlled environment Physical security Availability Information security Network security Network health visibility Reports: Patch Status, Hardware Summary, Device Security, Website Monitoring, Windows Server Health

18 Automated Preventative Maintenance P Automated Scripting P Automated Patching

19 Automated Scripting Settings are automated OR run on a predefined schedule Remote Capabilities Remotely change settings, apply changes and run scripts to eliminate non-crucial site visits Shut down of workstations Save power costs and reduce green house gases Clean-up of temporary files Deletes all files in temporary directories Remotely run scandisk Provides security assurance

20 Automated Patching Detailed reports allow us to track the status of patches needed, rapidly identify failed patches or find recent patches that are applicable to you. We can control which patches are automatically applied and which require prior approval.

21 Regular Reports Reports that help you identify how to best invest your IT budget and control costs. Executive Summary Establishes an overall report status of an entire site Website Monitoring Up-to-date information of website reliability Patch Status Updated security patches that were applied Server Health Establish performance baseline and identify areas for improvement Site Performance Cleared alerts, completed tickets, and executed scripts summary information Work Completed Cleared alerts, completed tickets, and executed scripts summary information

22 Sample Report Executive Summary P Provides a high level picture of your entire infrastructure P Establishes a performance baseline that can be measured over time P Quickly and visually identifies any potential risks based on performance trends

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