M A N A G I N G C O N U S U L T A N T

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "M A N A G I N G C O N U S U L T A N T"

Transcription

1 UNDERSTANDING MANAGED SERVICES RUSS HENDERSON M A N A G I N G C O N U S U L T A N T

2 AGENDA Define Compare Implement

3 DEFINE

4 DEFINE Managed Services is the proactive management of an IT asset or object, by a third party typically known as a MSP, on behalf of a customer.

5 DEFINE The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades. - MSP Alliance

6 DEFINE Managed Service Provider (MSP) IT Services provider that manages and assumes responsibility for providing a contractually defined set of services proactively or as needed based on MSP determination.

7 DEFINE Monitoring Simplified Billing Proactive Support Scheduled Maintenance Remote Support Centralized Management

8 DEFINE Service Offerings Network Support Security Backup / DR BYOD Support Performance Monitoring Desktop / Server Support Patching Update Services Network / Desktop Security Cloud Services (IaaS, PaaS, Saas) Hosting Services Help Desk Remote Monitoring

9 COMPARE

10 COMPARE Classic Break-Fix Model Oh No, Something is wrong Stabilization In House Trouble shooting Expert Troubleshooting / Remediation On No, Something is really wrong!! Call out for Help

11 COMPARE Classic Break-Fix Model Oh No, Something is wrong Unpredictable cost Stabilization In House Trouble shooting Expert Troubleshooting / Remediation On No, Something is really wrong!! Call out for Help

12 COMPARE Classic Break-Fix Model Oh No, Something is wrong Unpredictable cost Stabilization In House Trouble shooting Excessive Downtime Expert Troubleshooting / Remediation On No, Something is really wrong!! Call out for Help

13 COMPARE Classic Break-Fix Model Oh No, Something is wrong Unpredictable cost Stabilization In House Trouble shooting Excessive Downtime High Risk Expert Troubleshooting / Remediation On No, Something is really wrong!! Call out for Help

14 COMPARE Classic Break-Fix Model Oh No, Something is wrong Unpredictable cost Stabilization In House Trouble shooting Excessive Downtime High Risk Inefficiencies Expert Troubleshooting / Remediation On No, Something is really wrong!! Call out for Help

15 COMPARE Managed Services Model Monitoring Issue and Remediation documented and communicated to Client Potential Issue detected MSP initiates remediation steps

16 COMPARE Managed Services Model Monitoring Predictable, lower cost Issue and Remediation documented and communicated to Client Potential Issue detected MSP initiates remediation steps

17 COMPARE Managed Services Model Monitoring Predictable, lower cost Proactive Issue and Remediation documented and communicated to Client Potential Issue detected MSP initiates remediation steps

18 COMPARE Managed Services Model Monitoring Predictable, lower cost Proactive Minimal downtime Issue and Remediation documented and communicated to Client Potential Issue detected MSP initiates remediation steps

19 COMPARE Managed Services Model Monitoring Predictable, lower cost Proactive Minimal downtime Issue and Remediation documented and communicated to Client Potential Issue detected Peace of Mind MSP initiates remediation steps

20 COMPARE STAFF AUGMENTATION MODEL Short Term Benefits Rapid access to needed technical skills Minimal operational impact Rapid staff scalability due to unexpected events Simplified contractual process Avoid HR costs Transparent cost structure

21 COMPARE STAFF AUGMENTATION MODEL Long Term Issues High cost All fingers point to staffing insufficiencies when Doesn t promote proactive management style things go wrong No SLA Same knowledge vestment, less control

22 COMPARE MANAGED SERVICES VS. STAFF AUGMENTATION MANAGED SERVICES MODEL STAFF AUGMENTATION MSP responsibility for execution Supplier responsible for staffing

23 COMPARE MANAGED SERVICES VS. STAFF AUGMENTATION MANAGED SERVICES MODEL STAFF AUGMENTATION MSP responsibility for execution Supplier responsible for staffing Committed to scope and term Limited commitment

24 COMPARE MANAGED SERVICES VS. STAFF AUGMENTATION MANAGED SERVICES MODEL STAFF AUGMENTATION MSP responsibility for execution Supplier responsible for staffing Committed to scope and term Limited commitment Set monthly price structure based on service level Hours and availability

25 COMPARE MANAGED SERVICES VS. STAFF AUGMENTATION MANAGED SERVICES MODEL STAFF AUGMENTATION MSP responsibility for execution Supplier responsible for staffing Committed to scope and term Limited commitment Set monthly price structure based on service level Hours and availability MSP manages delivery model, process, and tools Customer manages delivery

26 COMPARE MANAGED SERVICES VS. STAFF AUGMENTATION MANAGED SERVICES MODEL STAFF AUGMENTATION MSP responsibility for execution Supplier responsible for staffing Committed to scope and term Limited commitment Set monthly price structure based on service level Hours and availability MSP manages delivery model, process, and tools Customer manages delivery MSP able to take on operational responsibility No change in operational model

27 COMPARE MANAGED SERVICES VS. STAFF AUGMENTATION MANAGED SERVICES MODEL STAFF AUGMENTATION MSP responsibility for execution Supplier responsible for staffing Committed to scope and term Limited commitment Set monthly price structure based on service level Hours and availability MSP manages delivery model, process, and tools Customer manages delivery MSP able to take on operational responsibility No change in operational model Knowledge documented and transferable Knowledge vested in individuals

28 COMPARE MANAGED SERVICES VS. STAFF AUGMENTATION MANAGED SERVICES MODEL STAFF AUGMENTATION MSP responsibility for execution Supplier responsible for staffing Committed to scope and term Limited commitment Set monthly price structure based on service level Hours and availability MSP manages delivery model, process, and tools Customer manages delivery MSP able to take on operational responsibility No change in operational model Knowledge documented and transferable Knowledge vested in individuals Committed to a particular outcome Committed to provide resources

29 IMPLEMENT

30 IMPLEMENT WHO IS USING MANAGED SERVICES? MSP Customer Size < <

31 IMPLEMENT HOW ARE MANAGED SERVICES BEING IMPLEMENTED? % MSP Reporting Growth 56 Cloud Services Backup / DR Desktop/Server Remote Monitoring BYOD Performance Monitoring % MSP Reporting Growth

32 IMPLEMENT MSPs In 2015 #1 Services Need in 2015 Public Cloud Security IT Comp. Advantage High Availability Predictable Cost IT Automation Private Cloud BYOD Outsourcing Other

33 IMPLEMENT GETTING STARTED: Moving to Managed Services 1. Internally define: Scope SLA Sourcing

34 IMPLEMENT GETTING STARTED: Moving to Managed Services 1. Internally define: Scope SLA Sourcing 2. Select vendor Vendor research Services agreement

35 IMPLEMENT GETTING STARTED: Choosing a MSP: Demonstrates transparency Promotes productivity Record of value delivery Promotes strategic partnership

36 IMPLEMENT GETTING STARTED: Managed Services Agreement: Services provided (Prioritization if necessary) Responsibilities Matrix Service level guarantees (Availability, serviceability, and performance) Cost structure Resolution process

37 IMPLEMENT GETTING STARTED: Moving to Managed Services 1. Internally define: Scope SLA Sourcing 2. Select vendor Vendor research Services agreement 3. Transition Phased

38 IMPLEMENT GETTING STARTED: Moving to Managed Services 1. Internally define: Scope SLA Sourcing 2. Select vendor Vendor research Services agreement 3. Transition Phased 4. Implement governance Vendor management

39 HOW TCSC CAN HELP CLOUD SERVICES LOB INTEGRATION COLLABORATION BACKUP and DR SYSTEMS MONITORING

40 LET S GET STARTED We re ready as soon as you are.

41 THANK YOU RUSS HENDERSON M a n a g i n g C o n s u l t a n t

Managed Services. Maximize your productivity!

Managed Services. Maximize your productivity! Managed Services Maximize your productivity! What is Managed Service? Managed Services from itgroup is a powerful combination of processes, people and tools that lowers the cost of maintaining IT infrastructure

More information

Managed Services. Your 10-Week Guide to Becoming an MSP

Managed Services. Your 10-Week Guide to Becoming an MSP Managed Services Your 10-Week Guide to Becoming an MSP Managed services is one of the fastest-growing segments in IT services. U.S. revenues associated with the managed services market are predicted to

More information

WHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE.

WHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. WHITEPAPER AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. A comparison report between traditional break-fix IT service delivery and managed services delivering automation

More information

Managed Services: Why It s Good for Business

Managed Services: Why It s Good for Business Managed Services: Why It s Good for Business The only constant is change, and when technology is involved, change occurs at the speed of light. Is it any wonder that businesses look outside for IT help

More information

The Seven Deadly ^Sins

The Seven Deadly ^Sins The Seven Deadly ^Sins Brian Killian President NorthPoint Technology Group 225 South Westmonte Drive, Suite 1170 Altamonte Springs, Florida 32714 bkillian@teamnorthpoint.com Agenda Discuss recurring problems

More information

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity

More information

MSP Global Pricing Survey Q4 2014

MSP Global Pricing Survey Q4 2014 MSP Global Pricing Survey Q4 2014 Introduction Kaseya provides IT systems management software that helps managed service providers (MSPs) and mid-market enterprises drive growth, innovation, and most importantly,

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

Managed IT Solutions. Copyright 2007 . All rights reserved.

Managed IT Solutions. Copyright 2007 <Company Name>. All rights reserved. Managed IT Solutions Today s Agenda About Us IT Challenges Frustrations with Traditional IT Services Details of the Managed IT Solution The Benefits of Managed Support How it Works Q & A About Us Since

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES

OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SEPTEMBER, 2015 OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS

More information

MANAGED SERVICES PRICING GUIDE 2.0

MANAGED SERVICES PRICING GUIDE 2.0 2015 Edition MANAGED SERVICES PRICING GUIDE 2.0 Industry Best Practices 1 Introduction HOW TO READ THIS DOCUMENT For the IT Service Provider: This document provides an overview of Managed Services and

More information

IT Operations Benchmark Survey 2015. Research Reveals Strategies for IT to Drive Business Results and End-user Satisfaction

IT Operations Benchmark Survey 2015. Research Reveals Strategies for IT to Drive Business Results and End-user Satisfaction IT Operations Benchmark Survey 2015 Research Reveals Strategies for IT to Drive Business Results and End-user Satisfaction Introduction Welcome to the first annual Kaseya IT Operations Benchmark Survey.

More information

Dale Graver VC3, Inc. dale.graver@vc3.com 803-955-8818

Dale Graver VC3, Inc. dale.graver@vc3.com 803-955-8818 Cloud Based Technology It s Advantage to You and Your Local Governments Dale Graver VC3, Inc. dale.graver@vc3.com 803-955-8818 Topics Cloud Computing for Planning Districts What is it? What is the right

More information

Making the Transition from VAR to MSP. Four essential requirements for building and running a successful managed services business

Making the Transition from VAR to MSP. Four essential requirements for building and running a successful managed services business Making the Transition from VAR to MSP Four essential requirements for building and running a successful managed services business It s hard to be A VAR. If you re a value-added reseller (VAR), you know

More information

Product Overview. UNIFIED COMPUTING Interoute Database & Application Management

Product Overview. UNIFIED COMPUTING Interoute Database & Application Management Product Overview Interoute Database and Application Managed Services provide our clients with the peace of mind that their systems are managed by a team of experts around the clock. Our proven pedigree

More information

Proactive IT Solutions More Reliable Networks Are Our Business

Proactive IT Solutions More Reliable Networks Are Our Business Proactive IT Solutions Logo Proactive IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION INNOVATE THROUGH MOTIVATION MSP Services Overview SVEN RADEMACHER Agenda About us IT Challenges Our Approach Our Services Next Steps About Us SEAFAIR IT SOLUTIONS Pre-eminent Managed Service Provider Provide

More information

Improve Your Business Through Best Practice IT Management. A White Paper Prepared for Kaseya September 2007

Improve Your Business Through Best Practice IT Management. A White Paper Prepared for Kaseya September 2007 A White Paper Prepared for Kaseya September 2007 Table of Contents Executive Summary...1 Introduction...1 The Role of Best Practices in Managing IT Services...1 Profitability...1 Reliability...2 Best Practices

More information

Submitted to: Service Definition Document for Service Desk for IT Infrastructure Management Services

Submitted to: Service Definition Document for Service Desk for IT Infrastructure Management Services Submitted to: Service Definition Document for Service Desk for IT Infrastructure Management Services Table of Contents 1. Service Description... 3 1.1. Service Definition... 3 1.2. Coverage... 3 1.3. Supported

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud

Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud October 2015 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T Agenda Organizational

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do

About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do MANAGED SERVICES About Us Iron Cove Solutions is a cloud-computing deployment provider offering industry-leading cloud services to SMB sized businesses. We are cloud consultants assisting in the assessment,

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

GAIN CLARITY CRITICAL ISSUES. Your Data in the Cloud : Benefits & Risks GAIN CONTROL. berrydunn.com

GAIN CLARITY CRITICAL ISSUES. Your Data in the Cloud : Benefits & Risks GAIN CONTROL. berrydunn.com GAIN CLARITY CRITICAL ISSUES Your Data in the Cloud : Benefits & Risks berrydunn.com AGENDA Defining Cloud Services Benefits and Risks Core Requirements Myths about Clouds Is Your Data in the Cloud Secure?

More information

Managed IT Services. Maintain, manage and report

Managed IT Services. Maintain, manage and report Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as

More information

Cloud Computing. Hot topics in relation to security, liability and privacy. Steven De Schrijver

Cloud Computing. Hot topics in relation to security, liability and privacy. Steven De Schrijver Cloud Computing Hot topics in relation to security, liability and privacy Steven De Schrijver Cloud Computing : who and what is involved? Data Cloud Service Provider (e.g. SaaS, PaaS, IaaS) Sub-contractor

More information

MSP Global Pricing Survey Q4 2013

MSP Global Pricing Survey Q4 2013 MSP Global Pricing Survey Q4 2013 Introduction Kaseya provides IT systems management software that helps managed service providers (MSPs) and mid-market enterprises drive growth, innovation, and most importantly,

More information

A Managed Storage Service on a Hybrid Cloud

A Managed Storage Service on a Hybrid Cloud A Managed Storage on a Hybrid Cloud Business Context Sustainability Improve procurement & contract management Embrace and optimise advances in technology Environmental improvement & carbon reduction Global

More information

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8 NOC SERVICES OFFSITE, LLC 262 564 6400 0 of 8 OVERVIEW In today s competitive world, it is critical for IT Service companies to provide a full range of services for their clients. Through the use of highly

More information

Should You Hire a Managed Services Provider? What You Need to Know to Make the Best Decision for Your Organization. www.cwps.com

Should You Hire a Managed Services Provider? What You Need to Know to Make the Best Decision for Your Organization. www.cwps.com Should You Hire a Managed Services Provider? What You Nd to Know to Make the Best Decision for Your Organization www.cwps.com Table of Contents CHAPTER 1: WHAT IS A MANAGED SERVICES PROVIDER? 3 CHAPTER

More information

The 7 Really Important Questions About: MANAGED SERVICES

The 7 Really Important Questions About: MANAGED SERVICES The 7 Really Important Questions About: MANAGED SERVICES Many of our clients enjoy the peace of mind that is Be Structured s Managed Services Plan. Because when you value a well-maintained network and

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Supplemental IT Solutions: More Reliable Networks Are Our Business

Supplemental IT Solutions: More Reliable Networks Are Our Business Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888

More information

The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing

The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing Your Platform of Choice The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing Mark Cravotta EVP Sales and Service SingleHop LLC Talk About Confusing? Where do I start?

More information

I.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000

I.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000 Letting you do what you do best... run your business www.sironasolutions.com 06 850 000 For years, IT companies and their clients have been working against each other. Something breaks, the IT company

More information

How Managed Services Has Changed Remote Infrastructure Management. Presented by: Bill Whitney March 26, 2008

How Managed Services Has Changed Remote Infrastructure Management. Presented by: Bill Whitney March 26, 2008 How Managed Services Has Changed Remote Infrastructure Management Presented by: Bill Whitney March 26, 2008 Why are businesses looking to partners such as Managed Service Providers (MSPs) for remote infrastructure

More information

Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts!

Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Project Leadership Associates, Inc. (PLA), the largest provider of business and technology consulting services,

More information

Connecting Your Business to the Cloud. Jeff Coomans Sr. Manager New Product Development Hawaiian Telcom

Connecting Your Business to the Cloud. Jeff Coomans Sr. Manager New Product Development Hawaiian Telcom Connecting Your Business to the Cloud Jeff Coomans Sr. Manager New Product Development Hawaiian Telcom Agenda What is the Cloud? Top Cloud Apps How Do I Get Started? Examples Business Benefits Migration

More information

Tecknodreams Software Consulting Pvt. Ltd. Leading IT Solutions provider uses SapphireIMS for Monitoring and Service Management

Tecknodreams Software Consulting Pvt. Ltd. Leading IT Solutions provider uses SapphireIMS for Monitoring and Service Management Tecknodreams Software Consulting Pvt. Ltd. Leading IT Solutions provider uses SapphireIMS for Monitoring and Service Management Company Profile The IT Solutions Company is a leading provider of preventive

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

Cloud Computing are you ready?

Cloud Computing are you ready? Cloud Computing are you ready? Steven Krenz ITSM Practice Lead Agenda Introduction Presentation Topics The traditional Data Center: How it compares to The Cloud Cloud Computing and IT Service Management:

More information

Stop Rewarding Your IT Provider When Your Systems Are Down!

Stop Rewarding Your IT Provider When Your Systems Are Down! Stop Rewarding Your IT Provider When Your Systems Are Down! You pursue your vision we ll manage the technology Let s face it; even with proactive support contracts and retainers, your current IT provider

More information

Innovation through Outsourcing

Innovation through Outsourcing Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions

More information

Data Center Consolidation: Lessons From The Field. John Tsiofas, Kraft Kennedy David Carlson, Kraft Kennedy

Data Center Consolidation: Lessons From The Field. John Tsiofas, Kraft Kennedy David Carlson, Kraft Kennedy Data Center Consolidation: Lessons From The Field John Tsiofas, Kraft Kennedy David Carlson, Kraft Kennedy Agenda Factors to consider Technology strategy Building a project team How to use vendors wisely

More information

UNDERSTANDING THE VALUE OF MANAGED SERVICES

UNDERSTANDING THE VALUE OF MANAGED SERVICES INFORMATION TECHNOLOGY, A COMPLEX TOOL Business is now digital no organization can run without effective technology strategies. Yet with all the advantages, the exploding complexity of IT infrastructure

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

White Paper. Managed IT Services as a Business Solution

White Paper. Managed IT Services as a Business Solution White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

MANAGED SERVICES MARKET STUDY. MSP Peer Strategies for Maximizing Revenue and Retention

MANAGED SERVICES MARKET STUDY. MSP Peer Strategies for Maximizing Revenue and Retention 2015 MANAGED SERVICES MARKET STUDY MSP Peer Strategies for Maximizing Revenue and Retention KEY PEER INSIGHT for Charting a Course to Profitable Growth 74% Plan to Grow Managed Services 54% More Focus

More information

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors Bringing the Cloud into Focus A Whitepaper by CMIT Solutions and Cadence Management Advisors Table Of Contents Introduction: What is The Cloud?.............................. 1 The Cloud Benefits.......................................

More information

Cloud Security and Managing Use Risks

Cloud Security and Managing Use Risks Carl F. Allen, CISM, CRISC, MBA Director, Information Systems Security Intermountain Healthcare Regulatory Compliance External Audit Legal and ediscovery Information Security Architecture Models Access

More information

Fujitsu Managed Hosting Delivers your Cloud Infrastructure as a Service environment with confidence

Fujitsu Managed Hosting Delivers your Cloud Infrastructure as a Service environment with confidence Fujitsu Managed Hosting Delivers your Cloud Infrastructure as a Service environment with confidence Fujitsu supports and accelerates your adoption of cloud through a range of managed hosting services.

More information

Cloud P ROVIDER CHOOSE A HOW TO. A White Paper presented by

Cloud P ROVIDER CHOOSE A HOW TO. A White Paper presented by Cloud HOW TO CHOOSE A P ROVIDER A White Paper presented by Introduction THE COMING OF AGE OF THE CLOUD More and more organizations are turning to cloud computing to augment or replace their in-house IT

More information

Outsourcing. w os WORKPLACE. it os IT SERVICE MANAGEMENT SERVICES BPO OUTSOURCING. ITO dos DATACENTER OPERATION SERVICES.

Outsourcing. w os WORKPLACE. it os IT SERVICE MANAGEMENT SERVICES BPO OUTSOURCING. ITO dos DATACENTER OPERATION SERVICES. IT ITO dos DATACENTER OPERATION w os WORKPLACE OPERATION OUTSOURCING a os APPLICATION OPERATION it os IT SERVICE MANAGEMENT BUSINESS PROCESS BPO OUTSOURCING o ss OUTSOURCING SUPPORT Outsourcing Companies,

More information

How to Choose a Cloud Backup Delivery Platform.

How to Choose a Cloud Backup Delivery Platform. How to Choose a Cloud Backup Delivery Platform. A Guide for MSPs. RecoverYourCool.com A Guide for MSPs Page 1 How to Choose a Cloud Backup Delivery Platform. A Guide for MSPs. Cloud backup is increasingly

More information

2 Our Services 3 Managed Services 4 24x7 Help Desk Support 5 Server & Network Management/Optimization 6 Network Monitoring

2 Our Services 3 Managed Services 4 24x7 Help Desk Support 5 Server & Network Management/Optimization 6 Network Monitoring Managing IT 24x7 The keys to a successful partnership are experience, integrity, reliability, flexibility and excellent support. With Single Point of Contact as your IT partner, your firm will have access

More information

WHITE PAPER. Avoiding the Pitfalls when Transitioning into Managed Services. By Nick Cavalancia

WHITE PAPER. Avoiding the Pitfalls when Transitioning into Managed Services. By Nick Cavalancia Avoiding the Pitfalls when Transitioning into Managed Services By Nick Cavalancia As you begin your journey transitioning into managed services, you ll quickly find the transition is more about how you

More information

EMPOWERING THE DYNAMIC WORKPLACE

EMPOWERING THE DYNAMIC WORKPLACE EMPOWERING THE DYNAMIC WORKPLACE Matrix42 has been positioned in the visionary quadrant of the Gartner Magic Quadrant as the only vendor that enables organizations to manage physical, virtual and mobile

More information

Mitigating Costly New Technology Risks For Continued Stability and Profitability

Mitigating Costly New Technology Risks For Continued Stability and Profitability Created for Steve Van Tol Mitigating Costly New Technology Risks For Continued Stability and Profitability sized businesses choose to pay for on-site support on an as- needed basis as opposed to having

More information

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable Call us today 1300 724 599 Managed IT Services Proactive, flexible and affordable We believe technology is at its best when it s invisible. When you can focus on the task you are achieving, not the technology

More information

Project Management/Controls and their impact on Auditing and Accounting Issues. October 31, 2012

Project Management/Controls and their impact on Auditing and Accounting Issues. October 31, 2012 Project Management/Controls and their impact on Auditing and Accounting Issues October 31, 2012 Today s presenters Patrick Hagan National Managing Partner State and Local Government patrick.hagan@mcgladrey.com

More information

Proactive. Professional. IT Support and Remote Network Monitoring.

Proactive. Professional. IT Support and Remote Network Monitoring. Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled

More information

24 y 25 Octubre 2011

24 y 25 Octubre 2011 24 y 25 Octubre 2011 "ITOM (Information Technology Operations Management). La convergencia de Servicios, Activos y dispositivos móviles, físicos y virtuales". Together at Last : Service Desk and Desktop

More information

Services Providers. Ivan Soto

Services Providers. Ivan Soto SOP s for Managing Application Services Providers Ivan Soto Learning Objectives At the end of this session we will have covered: Types of Managed Services Outsourcing process Quality expectations for Managed

More information

Welcome to ITB Managed Services

Welcome to ITB Managed Services Welcome to ITB Managed Services Access, On-Board, Manage, Protect and Optimize THE OVERVIEW ITB MANAGED SERVICES WHAT IT CHALLENGES ARE YOU FACING At ITB we understand your time is precious. You have more

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Kaseya White Paper IT Systems Management for Financial Institutions

Kaseya White Paper IT Systems Management for Financial Institutions Kaseya White Paper IT Systems Management for Financial Institutions Banks want to use technology to work smarter, better and faster to maintain regulatory compliance, reduce risk and increase productivity.

More information

Kaseya White Paper. Managing the Complexity of Today s Hybrid IT Environments

Kaseya White Paper. Managing the Complexity of Today s Hybrid IT Environments Kaseya White Paper Managing the Complexity of Today s Hybrid IT Environments There are many factors driving the increasing complexity of IT today. The rapid adoption of cloud computing, big data and mobile

More information

ITSM in the Cloud. An Overview of Why IT Service Management is Critical to The Cloud. Presented By: Rick Leopoldi RL Information Consulting LLC

ITSM in the Cloud. An Overview of Why IT Service Management is Critical to The Cloud. Presented By: Rick Leopoldi RL Information Consulting LLC ITSM in the Cloud An Overview of Why IT Service Management is Critical to The Cloud Presented By: Rick Leopoldi RL Information Consulting LLC What s Driving the Move to Cloud Computing Greater than 70%

More information

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice.

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice. Office Technologies Managed Services Professional Services Agenda What s Changed? Office Technologies Solutions Beyond Your MFP The New Atlantic Protecting Your Business What s Changed What s Changed?

More information

Top 10 Considerations for Selecting the Right RMM Solution

Top 10 Considerations for Selecting the Right RMM Solution 1 Introduction The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers. In an increasingly crowded

More information

Cloud Computing. What we should be auditing

Cloud Computing. What we should be auditing Cloud Computing What we should be auditing What is cloud computing? Model Description What it does Examples SAAS Software as a service Applications often available through a browser Workday, Salesforce.com

More information

Kevin Staggs - CISSP February 2, 2009. Patch Management

Kevin Staggs - CISSP February 2, 2009. Patch Management Kevin Staggs - CISSP February 2, 2009 Patch Management Topics Our philosophy Advice to our customers Patch qualification and management How we support our customers Industry needs Resources Summary 2 Our

More information

New Zealand Cloud Computing Code of Practice

New Zealand Cloud Computing Code of Practice New Zealand Cloud Computing Code of Practice Structure and Approach Survey Summary Version 1.0 December 2011 Contents Introduction and Background... 3 Survey Responses... 4 Structure of the code... 4 Disclosures...

More information

Program. Maria Fiore Business Development Manager Hartco. Hugo Boutet igovirtual. Introduction to MicroAge. SME and «cloud computing» 2006 MicroAge

Program. Maria Fiore Business Development Manager Hartco. Hugo Boutet igovirtual. Introduction to MicroAge. SME and «cloud computing» 2006 MicroAge A presentation from and October 19th 2010 Program Introduction to MicroAge Maria Fiore Business Development Manager Hartco SME and «cloud computing» Hugo Boutet igovirtual 2006 MicroAge Introduction to

More information

A Case for Managed IT Services

A Case for Managed IT Services A Case for Managed IT Services How Community Banks Can Stabilize Information Technology And Assure Bank Examination Readiness Inside this White Paper Bank s Strategic Advantages Top Reasons to Hire MSP

More information

CWSI Service Definition for Server Monitoring

CWSI Service Definition for Server Monitoring CWSI Service Definition for Server Monitoring October 2015 Contents I. Document Control... 3 a). History... 3 b). Reference Documents... 3 II. Company and Contact information... 3 1. About CWSI... 4 2.

More information

Managed IT Solutions. More Reliable Networks Are Our Business

Managed IT Solutions. More Reliable Networks Are Our Business Managed IT Solutions Logo Managed IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

Key Considerations for Libraries

Key Considerations for Libraries Software as a Service and Cloud Computing: Key Considerations for Libraries 1 I ncreasingly, libraries are considering technology as a strategy. Rather than treating technology as merely tools for completing

More information

Creating Dynamic IT Infrastructure at Reduced Cost with Cloud Computing

Creating Dynamic IT Infrastructure at Reduced Cost with Cloud Computing Creating Dynamic IT Infrastructure at Reduced Cost with Cloud Computing White Paper Date: 12/9/2011 Version: 0.4 (Final) Author: Matt Baker, Clarity Business and IT Solutions Creating Dynamic IT Infrastructure

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

What is a Managed Service Provider (MSP)? What is the best solution for an MSP?

What is a Managed Service Provider (MSP)? What is the best solution for an MSP? Managed Service Providers An Introductory Overview Agenda Managed Services What is a Managed Service Provider (MSP)? Why become an MSP? How do you become an MSP? What is the best solution for an MSP? Where

More information

The BFSI sector's top 5 APM bugbears. A fact finding study by Anunta Tech

The BFSI sector's top 5 APM bugbears. A fact finding study by Anunta Tech The BFSI sector's top 5 APM bugbears A fact finding study by Anunta Tech Index Methodology #1: The criticality of application uptime in the BFSI sector #2: Measuring application performance from an end

More information

THREE KEYS TO COST-EFFECTIVE SECURITY FOR YOUR SMALL BUSINESS

THREE KEYS TO COST-EFFECTIVE SECURITY FOR YOUR SMALL BUSINESS THREE KEYS TO COST-EFFECTIVE SECURITY FOR YOUR SMALL BUSINESS Learn more about Symantec security here OVERVIEW Data and communication protection isn t a problem limited to large enterprises. Small and

More information

Managed Services Overview

Managed Services Overview Managed Services Overview Today s IT environments are extremely complex and challenging, especially for heterogeneous environments that require a myriad of skills to manage the IT lifecycle. From procurement

More information

All the benefits of your own IT department at a fraction of the cost.

All the benefits of your own IT department at a fraction of the cost. IT Department Plus, Extra & Pro All the benefits of your own IT department at a fraction of the cost. With Zed One s service, you decide the level of IT support your company needs. We offer a choice of

More information

Quattra s Cloud Vision & Framework Value

Quattra s Cloud Vision & Framework Value Quattra s Cloud Vision & Framework Value Data centers provide the foundation for the applications and services that organizations deliver, and companies need their IT facilities to be reliable, compliant

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Managed Services. Enhance Profitability Mitigate Risk

Managed Services. Enhance Profitability Mitigate Risk Managed Services Enhance Profitability Mitigate Risk Enhancing Profitability and Mitigating Risk Gone are the days when the mere presence of Information Technology (IT) represented a competitive business

More information

AZURE / HYBRID SCENARIOS. M a n a g i n g C o n s u l t a n t

AZURE / HYBRID SCENARIOS. M a n a g i n g C o n s u l t a n t AZURE / HYBRID SCENARIOS Russ Henderson M a n a g i n g C o n s u l t a n t AGENDA Definition of Hybrid Hybrid Scenarios Hybrid in Action What is Hybrid Hybrid Cloud solutions Utilizing Azure Cloud services

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Credit Unions and The Cloud. By: Chris Sachse

Credit Unions and The Cloud. By: Chris Sachse Credit Unions and The Cloud By: Chris Sachse Agenda! Introduction.! Definition of the cloud.! Discuss cloud popularity.! Look at the use of the cloud.! Discuss cloud management.! Discuss cloud security.!

More information

Cloud Computing Safe Harbor or Wild West?

Cloud Computing Safe Harbor or Wild West? IT Best Practices Series Cloud Computing Safe Harbor or Wild West? With IT expenditures coming under increasing scrutiny, the cloud is being sold as an oasis of practical solutions. It s true that many

More information

Cloud Technology Platform Enables Leading HR and Payroll Services Provider To Meet Solution Objectives

Cloud Technology Platform Enables Leading HR and Payroll Services Provider To Meet Solution Objectives Greytip Online Cloud based HR & Payroll software Cloud Technology Platform Enables Leading 16 Snapshot Client Profile A global HR & Payroll outsourcing company. The company is in the business of delivering

More information

Software as a Service Impacts to IT Outsourcing a roundtable discussion

Software as a Service Impacts to IT Outsourcing a roundtable discussion Software as a Service Impacts to IT Outsourcing a roundtable discussion www.iaop.org Kenny Markford, SaaS Category Lead, AstraZeneca There s lots of information floating around the ether about the impacts

More information

Cloud Services and Business Process Outsourcing

Cloud Services and Business Process Outsourcing Cloud Services and Business Process Outsourcing What security concerns surround Cloud Services and Outsourcing? Prepared for the Western NY ISACA Conference April 28 2015 Presenter Kevin Wilkins, CISSP

More information

SOLVING THE SMB IT INFRASTRUCTURE MANAGEMENT DILEMMA

SOLVING THE SMB IT INFRASTRUCTURE MANAGEMENT DILEMMA SOLVING THE SMB IT INFRASTRUCTURE MANAGEMENT DILEMMA Increasing IT Requirements and Complexity Drive the Need for Managed IT Services Sanjeev Aggarwal, Partner Laurie McCabe, Partner Sponsored by Dell

More information