EOH Cloud Services - EOH Cloud Virtual Office. EOH Cloud Virtual Offi ce

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1 EOH Cloud Services - EOH Cloud Virtual Office EOH Cloud Virtual Offi ce

2 Page 1 EOH Virtual Offi ce EOH Virtual Office gives you the ability to quickly and effectively adapt your business capabilities and capacity in response to market changes and strategic requirements. You can alter your capacity as you need to, it allows your business to be more mobile and removes the limits on your capabilities, making your business s potential boundless. EOH Virtual Offi ce gives you more control of your IT and user costs. It requires no initial investment in equipment or software licences, so your IT provisioning no longer relies on CAPEX. It also allows you to focus your resources on core and strategic tasks, without having to expend resources on basic ICT operations. Automation and self-provisioning can save up to 90% of the time and money you would otherwise commit to this. EOH Virtual Offi ce allows you to create virtual desktops for your company users, accessing information and applications that are stored in the cloud. This means that you can provision work interfaces that are individually tailored for each person. It s easy to add and manage virtual desktops, while ensuring a high level of control over how your users access and use company data. No more individual hardware, software or licensing purchases or maintenance and upgrade fees. Now you pay a fixed, predefined fee per month, per user on a rental basis so you can scale up and down as and when you need. You can manage the complete desktop confi guration, user interface and access for all your users. It uses role-based access control to restrict access for different user types. Different roles can be assigned to users, operators or administrators for accessing the provisioning portal. It s a key component of the EOH blend of cloud solutions, aimed at enabling your business to bridge the gap between IT challenges and business drivers. It gives you granular control so that you can unshackle the full productivity potential of your business, liberating the way you do business, while retaining control.

3 Page 2 EOH Virtual Office Benefits Enhanced security: A standardised approach provides better desktop and network security. Access from anywhere: Anytime access to critical business applications and information. Access EOH Virtual Office from anywhere, anytime. All-in-one ICT product: With EOH Virtual Office your ICT system is simplified. You have predictable costs with one bill from one provider. Security, helpdesk, backup, support, maintenance, equipment service, Internet, IP telephony, equipment and upgrades are all included. Cost savings: Self-provisioning dramatically reduces administration and maintenance costs. Time savings: Workplace setup times are reduced by up to 90%. Better control over corporate assets: You get improved centralised management of your technology assets. Simplified desktop and application management: Installations and updates can be performed easily and rapidly. Simplified and standardised operating system and application migrations: Eliminate problems caused by multiple versions of operating systems and applications. Instant provisioning and availability: Gives you the flexibility to quickly meet changing business needs. Freedom of choice: You decide which Operating System, applications and services each person in your organisation uses, based on their individual job requirements. Thin terminal: This has a 7-year lifespan, compared to 2-3 years for a normal laptop or PC.

4 Page 3 EOH Virtual Offi ce Management Portal The Virtual Office Management Portal provides automated virtual desktop and user provisioning via an easy-to-use web interface. It allows you to control the user desktop experience and includes a helpdesk and monitoring tool and a one-click application store. The Virtual Offi ce Management Portal is divided into three components: One: Infrastructure provisioning Two: End user provisioning Three: Helpdesk One: Infrastructure provisioning This offers fully automated hosted infrastructure provisioning, controlled via a simple and intuitive web interface. This highly effi cient tool reduces the time and resources needed to manage your ICT infrastructure. Key features: Full automation allows you to easily manage infrastructure, virtual servers and service provisioning. This covers everything from confi guring switches, routers, fi rewalls to adding, removing and managing virtual servers, and confi guring services like Microsoft Active Directory, file sharing and antivirus. Desktop management is also automated, allowing you to add and manage virtual desktops for your users, including the complete user interface and desktop experience. Application policies are easy to manage, with granular control that allows you to add, remove and update applications. Device inventory management gives you control over device distribution: IP phones, thin clients, laptops and RSA tokens. The customer management settings make it easy to add and confi gure profi les for different customers, with information about service management, prices, discounts, inventory, etc. You can also manage customer needs by using request queues and confi rmations and order tracing. Process flow management allows you to create and manage fl ows for user processes, integrated billing systems and internal billing for real-time operations. Two: End user provisioning The self-service portal is an intuitive web-based tool, enabling you to manage resources for individual company and user profi les. Key features: Besides basic company information management, you can also provision users and workplaces, including Desktop as a Service environments. Remote hardware management makes it easy and effi cient to set up hardware based on user requests, manage the hardware, and monitor and control access. Software and application provisioning allows you to manage your users application requests with oneclick installation on virtual desktops.

5 Page 4 Three: Helpdesk Proactive Monitoring Peace of mind with EOH The Helpdesk portal is an easy-to-use web-based interface for first-level helpdesk support. It enables the EOH Managed Services team to access certain parts of the EOH Virtual Office product without having access to the complete infrastructure. Knowledge based articles are included for faster problem resolution. EOH Virtual Office includes a Cloud Monitor component, designed to ensure you always have a high-quality and stable Desktop as a Service environment. It provides an overall view of infra-structure health and predicts possible system, hardware or component failures, as well as helping to identify future growth requirements. EOH Virtual Office effectively and powerfully harnesses IT in service of your business drivers, putting you in control and unshackling your business s full potential. It helps make your business more flexible and customer-centric, while controlling costs and enabling you to use your IT resources more efficiently for optimal productivity. Key features: Intuitive user interface and search functions Detailed information about resource usage per virtual desktop Control the desktop virtual machine (reboot, reset) Control processes inside the desktop virtual machine (kill runaway processes, etc.) Searchable knowledge base APIs integrate with a variety of ticketing systems It allows 24/7 monitoring of the performance of your Virtual Office services, so that proactive steps can be taken to avoid failures and ensure optimal functioning and access. All actions and events are logged from all devices that access your infrastructure. Contact us on to start getting maximum value from instant desktop virtualisation. All backed by EOH the largest knowledge provider to business in Africa in consulting, technology, outsourcing and cloud services. SOUTH AFRICAN CLOUD COMPUTING CUSTOMER VALUE ENHANCEMENT AWARD

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