MATCHDAY INFORMATION 2015/16

Transcription

1 MATCHDAY INFORMATION 2015/16

2 3. A FEW WORDS FROM THE CAPTAIN 4. GETTING TO STAMFORD BRIDGE 6. CHELSEA MERCHANDISE 6. MUSEUM 7. TICKETING 7. DUPLICATE TICKET PROCEDURE 8. DISABLED SUPPORTERS 9. HOSPITALITY 10. MILLENNIUM & COPTHORNE HOTELS 10. THE CHELSEA HEALTH CLUB & SPA 11. RESTAURANTS 12. TURNSTILE & GROUND REGULATIONS 13. BIG SCREEN MESSAGES 14. CASH MACHINE 15. CONCOURSE REFRESHMENTS 16. CONCOURSE REFRESHMENTS 17. MATCHDAY PROGRAMME 17. LOST PROPERTY 17. BETTING 18. FEEDBACK 18. CONTACT US 19. STAMFORD BRIDGE HISTORY 20. STADIUM MAP INDEX

3 A FEW WORDS FROM THE CAPTAIN I still fl th buzz on th morning of a hom gam, in th sam way I did whn I first cam into th tam back in th 1998/99 sason, and vn bfor thn whn I was a junior and had th chanc to b a ball boy or to watch th snior playrs in action. I know for th fans it is th sam too - th anticipation of a visit to Stamford Bridg is somthing spcial and vryon who coms rgularly will hav thir routins and traditions. This Matchday Information booklt has bn producd to hlp anyon coming to a Chlsa hom gam, from thos who watch us play rgularly to spctators who ar visiting for th first tim, b awar of all that gos on around th stadium on th day of a gam. Much has changd in th tim I hav bn playing hr. Th Musum has opnd and thr ar mor placs to at, drink or find mrchandis. This booklt also has information on tickting, th big scrns and how to tll th club whr improvmnts can b mad. Th playrs will b doing thir bst to mak th day njoyabl by trying hard to win and play wll. Hopfully th information in this booklt will hlp with th xprinc. 3

4 GETTING TO STAMFORD BRIDGE Stamford Bridg is th most cntral of th London football stadiums and is asily accssibl by tub (Fulham Broadway) or bus from th cntr of th city. It is advisd against driving on matchdays du to rsidnt parking rstrictions and limitd parking around th stadium which apply Monday - Sunday Public transport Th bst way to travl to Stamford Bridg is by public transport. By tub or train Th narst tub station is Fulham Broadway on th District Lin. If changing at Earls Court Station tak a Wimbldon-bound tub. Thr ar two Ovrground stations nar to Stamford Bridg, Wst Brompton and Imprial Wharf, which ar approximatly a 15-minut walk from th stadium. Ths ar both on a dirct lin btwn Clapham Junction and Willsdn Junction. Fulham Broadway tub station is whlchair accssibl. Th station also has lift accss. 4

5 GETTING TO STAMFORD BRIDGE By bus Thr ar two bus stops outsid Stamford Bridg on Fulham Road. Supportrs can gt to th stadium using th numbr 14, 211 and 414 buss. By bicycl W hav a bicycl storag ara availabl at Stamford Gat for supportrs wishing to cycl to th stadium. By rivr boat Rivr Boats run Monday to Friday. Th closst pir to Stamford Bridg is Chlsa Harbour. Chck th Transport for London wbsit for timtabls. By car As Stamford Bridg is locatd in a busy rsidntial ara, parking is limitd and oftn rsrvd. W thrfor rcommnd th us of public transport. Driving from th north, ast or wst Us th M25 to Junction 15 and turn off onto th M4 towards London. Follow th M4 which bcoms th A4 up to Hammrsmith. Go ovr th Hammrsmith Flyovr and a furthr 1.5 mils bfor turning off for Earls Court. Go past Earls Court station and across Old Brompton Road, vntually raching Fulham Road. Turn right at th traffic lights. Aftr 600 yards, th ground is on th right. Parking clos to th ground is vry limitd. Driving from th south Cross th Rivr Thams at Wandsworth Bridg and had up Wandsworth Bridg Road. At th junction with Nw King s Road, turn right and thn immdiatly lft. This will tak you up to Fulham Broadway. Turn right onto Fulham Road and th ground is 400 yards on th lft. Parking is vry limitd clos to th ground. Road closurs Plas not that Fulham Road btwn Harwood Road and Hortnsia Road closs on and a half hours bfor kick-off with traffic bing divrtd along King s Road. No accss to th sit will b prmittd during this tim. Th road will normally opn at kick-off and thn clos again at half-tim until on hour aftr th nd of th match. Coach park Thr is a limitd ara for away supportr coachs in Imprial Road. Chlsa traffic marshals will b abl to dirct supportrs to th ground which is approximatly btwn 10 and 15 minuts walk. If thr ar fwr than 10 visiting supportr coachs thn thy will normally, and with th agrmnt of th polic, b rlocatd during th match to outsid th ground in Fulham Road btwn Stamford Gat and Britannia Gat. Usful wbsits: Tfl.gov.uk Nationalrail.co.uk 5

6 CHELSEA MERCHANDISE As wll as th main Stadium Mgastor, th Stamford Gat Stor and additional mobil mrchandis units locatd nar Stamford Gat and Britannia Gat ar also opn on matchdays. Opning tims may vary for ths units but usually thy ar opn thr hours bfor kick-off. Stor opning tims* Matchday Saturday 9am - 6pm Matchday Sunday 11am - 5pm Midwk matchs: 9am pm *th stor is closd aftr kick-off, and r-opns aftr th gam for up to on hour. CHELSEA MUSEUM Th Musum is locatd bhind th Matthw Harding Stand (North Stand) nxt to th Chlsa Club. Th Musum is opn on slctd matchdays but stadium tours ar not availabl. For mor information plas call Musum and stor opning tims Th Musum is opn Monday - Sunday, 9.30am-5pm with th last ntry at 4pm. Th last ntry on matchdays is on hour bfor kick-off. Th Musum is also closd th day of any hom Europan fixtur. 6

7 TICKETING Th tickt offic is locatd in th Shd End (South Stand) nxt to th Mgastor. Th tickt offic dals with all match tickt nquiris, including thos of away supportrs. Duplicat tickt procdur If a visiting supportr rquirs a duplicat tickt thy will nd to contact thir own club s tickt offic who will authoris us to duplicat th tickt. Duplicatd tickts can thn b collctd on th day of th match from th tickt offic locatd at th back of th Shd End (South Stand). Tickt offic opning tims Matchday Saturdays 3pm or arlir kick-off Matchday Saturdays 12.45pm kick-off Matchday Saturdays 5.30pm kick-off Matchday Sundays 3pm or arlir kick-off Matchday Sundays 4pm kick-off Midwk matchs 7.45pm/8pm kick-off 10.15am half-tim 9.15am half-tim 12.15pm half-tim 10.15am half-tim* 11.15am half-tim* 9.15am half-tim *Should a hom match mov from th Saturday to th Sunday th box offic and call cntr will NOT b opn on th Saturday prior to th match. Upgrads and downgrads Upgrads and downgrads ar not availabl from th Chlsa tickt offic. Touting Tickt touts oprat clos to th ground and customrs ar warnd not to b tmptd to purchas tickts from such sourcs. Purchasrs of such tickts will not b allowd ntry. Away tickts should only b purchasd through th opposition club via official sourcs. 7

8 DISABLED SUPPORTERS Th disability dpartmnt is locatd in th Shd End (South Stand) nxt to th Mgastor. Th disability tam dal with all tickt nquiris for disabld supportrs and ar locatd at window svn at th tickt offic. Disabld car parking W hav six accssibl disabld parking spacs (not all locatd at th stadium) that can b bookd approximatly 28 days bfor a matchday on a first com, first srvd basis. To mak a booking plas call our disability offic on btwn offic hours. Commntary for disabld supportrs Visually impaird supportrs can collct a fr arpic. Ths arpics can b collctd from window svn on a matchday. Opning tims Th disability offic opning tims ar th sam as th tickt offic. Radar kys All disabld toilts ar fittd with Radar kys. W advis supportrs to bring thir own ky with thm. Howvr stwards do hav Radar kys. 8

9 HOSPITALITY Opning tims For wknd matchs, all hospitality suits opn two-and-a-half hours prior to kick-off. For wkday matchs, hospitality suits opn at 5.30pm. Th xcptions to this ar UTB Sports Loung, which opns thr hours prior to kick-off on wknd matchs, and Th Musum, which opns fiv hours prior to kick-off, unlss othrwis statd. Opning tims for vning wkday matchs rmain th sam. For arly kick-off fixturs, brunch will b srvd. Alcohol is srvd from 11am and bars will clos on hour aftr th final whistl. Whil w will always ndavour to accommodat lat arrivals, plas not that w cannot guarant a hot mal should you arriv latr than half an hour prior to kick-off. All hospitality suits and bars clos an hour aftr th final whistl Drss cod W oprat a strict drss cod within our hospitality aras; tracksuits and football shirts ar not prmittd. Waring such itms may rsult in rfusal of ntry. Smart jans and smart trainrs ar prmittd. Childrn undr 12 ar xmpt from th drss cod. Matchday hospitality W hav many diffrnt hospitality aras within Stamford Bridg that includ luxury sating and award-winning hospitality. Our hospitality tam ar on hand to answr any quris or qustions that you may hav ithr by calling or by mail on hospitality@chlsafc.com. Entrancs Within our hospitality aras w hav many diffrnt ntrancs. Plas chck your tickt to find th corrct ntranc for th ara you ar situatd in. Plas not w oprat a strict no r-admittanc policy. For mor information about hospitality at Chlsa plas visit chlsafc.com/hospitality. 9

10 MILLENNIUM & COPTHORNE HOTELS Th Millnnium & Copthorn Hotls ar situatd at Stamford Bridg and combin a uniqu location with styl and luxury. Btwn thm, th hotls offr 281 gust rooms. Th four-star Copthorn Hotl offrs 160 gust rooms and th 55 Rstaurant; th four-star dlux Millnnium Hotl houss 121 gust rooms and suits. Both hotls offr Club Loung bnfits whil th Millnnium Hotl faturs th Dlta 360 Loung, sponsord by Dlta Air Lins. To rsrv your room ovr a match wknd plas call or book onlin at: THE CHELSEA HEALTH CLUB & SPA Th Antara Spa, locatd within th Th Chlsa Halth Club & Spa bhind th Matthw Harding (North) Stand, is opn on matchdays and offrs a wid rang of luxury spa tratmnts. To mak an appointmnt, call or visit chlsahalthclub.com 10

11 RESTAURANTS Thr ar thr rstaurants at Stamford Bridg which ar locatd nxt to th hotls and thy ar all opn on matchdays. It is advisabl to book wll in advanc to guarant a tabl. In both Franki s Sports Bar & Dinr and Marco Grill, w only hav st mnus availabl on matchdays, w do not offr a grill mnu. Marco Grill Th opning tims for Marco dpnds on th kick-off tim. For mor information plas call Bookings can only b mad ovr th phon. Th rstaurant is always opn aftr th gam for post-match dining or drinks. Franki s Sports Bar & Dinr Franki s opns vry day at 12 noon. Th only tim it will opn arlir is for arly 12:45pm or 1:30pm kick-offs, whn it opns at 10am. For mor information plas call Bookings can only b mad ovr th phon. Franki s is opn throughout th whol gam, so gusts can watch any hom gam in thr if thy don t hav a tickt Rstaurant, Millnnium & Copthorn Hotl at Chlsa Football Club 55 Rstaurant opns two and a half hours bfor kick-off. For mor information plas call Dining packags including match tickts ar also availabl. For mor information plas call or click hr to visit th wbsit 11

12 TURNSTILES AND GROUND REGULATIONS Turnstils usually opn two hours prior to kick-off for wknd matchs and on and a half hours prior to kick off for midwk matchs. Entry to th stadium Plas kp your tickt saf and tak car not to damag, fold or othrwis dfac th tickt as Chlsa Football Club will not accpt rsponsibility if du to its condition ntry cannot b obtaind. Supportrs will b askd to show thir match tickt for a visual inspction prior to bing sarchd by stwards. Each tickt has a barcod and this is to b simply insrtd into th lctronic radr at th turnstil. Whn th light gos grn (ambr for concssions), walk forward through th turnstil. W want all supportrs to b abl to njoy thir visit and support thir tam in a saf and scur nvironmnt. To hlp achiv this, Chlsa Football Club asks supportrs not to us foul and abusiv languag or bhaviour. Discriminatory bhaviour of any sort is unaccptabl and Chlsa Football Club will tak firm action in such cass. R-admittanc Customrs ar advisd w hav a strict no r-admittanc policy. Ground rgulations All tickts ar issud subjct to Chlsa Football Club s ground rgulations, a copy of which can b found at th turnstils bfor ntry to th stadium or onlin at Prohibitd itms Th following articls must not b brought into th ground - slfi sticks, knivs, firworks, smok canistrs, air horns, flars, wapons, dangrous or hazardous itms, lasr dvics, bottls, glass vssls, cans, pols and any articl that might b usd as a wapon and/or compromis public safty. Any prson in possssion of such itms will b rfusd ntry to th ground. Match Day Proprty Stor This is situatd on th East Stand Concours at th South nd of th stadium and it is only to facilitat motorcycl and push bik hlmts, which ar not allowd to b takn into th stadium. It will b opn from 3 hours prior to kick off and will clos 1 ½ hours aftr th final whistl. Prsistnt standing W ask that all supportrs rmain satd in thir dsignatd sat and do not block aisls. 12

13 BIG SCREEN MESSAGES W hav two larg scrns within th stadium that play th match liv and show highlights and statistics. W ar also abl to show a limitd numbr of big scrn mssags. W allow a maximum of 15 words pr mssag and ths will b shown at th bottom of th scrn during th match. This srvic is fr of charg and can b rqustd by mailing bigscrn@chlsafc.com. Du to UEFA rgulations w rgrt that w cannot offr this srvic at Champions Lagu gams. MATCHDAY COACHING Evry matchday w offr an xciting opportunity for young fans to tak part in a training sssion run by Chlsa FC qualifid coachs. Ahad of a 3pm kick-off you can book on to ithr th 12.15pm or 1.15pm slot, or both! Sssions ar 45 minuts, pricd at 4 ach and includ a matchday programm plus th chanc to mt our mascots, Stamford and Bridgt. A match tickt is not rquird to join in th matchday coaching sssions. CFC PLAYLIST If you want to har your favourit song playd throughout Stamford Bridg on a matchday mak sur you -mail playlist@chlsafc.com ahad of th gam with your rqusts. Plas snd in your rqusts at last thr days prior to th match. 13

14 GIFTS FOR MATCHDAY BIRTHDAYS & FIRST MATCHES W know how spcial a fan s first visit to Stamford Bridg is and to mak it vn mor mmorabl you can rqust for a young fan you know to collct a mmnto of th day. It s xciting whn your birthday falls on a matchday and as wll gtting a mssag on th scrn, w offr our junior fans a gift from th club to collct from th stadium! So if you know somon agd 12 of undr attnding a match for on of ths spcial occasions, lt us know by contacting us on bigscrn@chlsafc.com. This is a fr and popular srvic with placs bing allocatd on a first com, first srvd basis. W rcommnd you mak your rqust at last two wks prior to th match to avoid disappointmnt. CASH MACHINES Thr is on cash machin locatd on-sit nxt to th scurity offic by th Stamford Gat. Thr ar also cash machins at Fulham Broadway and on across th road from Stamford Gat. 14

15 FOOD & CONCOURSE DRINK - HOME REFRESHMENTS FROM HOME W hav four fantastic concpts on offr with a divrs rang to suit individual tasts. Eat Right W ralis th importanc of ating right and ar proud to offr you our tasty nw rang of wraps and noodl hot pots, all mad on-sit by our culinary tam, dlicious and undr 500kcal. Glutn Fr Options Rsponding to fans rqusts for glutn-fr options, w will now hav a limitd numbr of glutn fr wraps and caks on sal. CFC Exprss Th CFC Exprss Catring pr ordr app is now liv across th stadium. Simply rgistr, pr ordr and pay by card to obtain discounts, fr stock (during promotions) and skip th busy quus. Catring options in most aras includ discount on Singha br, Coca Cola, Pringls and othr popular products. Additionally you can purchas product such as glutn fr caks, dcaffinatd Coff, Twinning s Ta and many mor offrs only availabl via CFC Exprss. Introductory pric promotions ar availabl ONLY via CFC Exprss. Pr -ordr up to 48hrs prior to match and sav mony. CFC EXPRESS APP OVERVIEW: 1. Provid android and IOS customrs with an additional innovativ mans of pr-ordring for catring (with your crdit /dbit card) 2. To nhanc your match day xprinc 3. To rduc / liminat quu tims 4. To provid in-sat dlivry for th front row ambulant fan 15 For dirct download. Entr URL: chlsafc.com/cfcxprss

16 FOOD &CONCOURSE DRINK - HOME REFRESHMENTS FROM HOME HOT FOOD Vgtabl Pasty Fish & Chips With Tartar Sauc Savloy, Chips & Curry Sauc Chickn & Mushroom Pi Stak & Kidny Pi Shd Load Burgr Spicy Ban Burgr Shd Load Bacon, Mushroom & Chs Burgr Chs & Tomato Pizza Lattic Fris Spinach, Mushroom & Ricotta Pi Hot Dog Classic Chs Burgr Roast Bf Sub Pulld Pork Roll Chickn, Chorizo & Chs Bagutt Eat Right Vgtabl Wrap (undr 500kcal) Eat Right Tandoori Chickn Wrap (undr 500kcal) Eat right Lamb Kofta Wrap (undr 500kcal) Chickn Noodl Pot (undr 500kcal) Chickn Curry Pi Stak & Onion Pi Br tokns Ear ly Bi r W sll xprss br and food tokns within th concours aras, from most bars and from our Singha promotion staff. A tokn costs 4.60 or fiv tokns cost 20. Tak your tokns straight to th front of th bar for quick srvic (xprss quu). Br tokns ar only valid for th spcific matchday. d Off Valid f Early or th firs t 30 bird minu prics ar minuts o ts v Man ia th thn val f gats o agm i nt r p d CFC srv s th Expr for a furt ning. righ h t to c s s Ap anc l or a p on r 30 mnd l y. th o ff Er r at a ny tim Er ff O d ir B y ning. l r ts op 30 a g Ea f o s r minut d for a furth rst 30 li fi h t hn va ss App only. or Valid f d prics ar t r p x y tim E ir FC r at an Early b ts via th C ncl or amnd th off ca ght to minu s th ri rsrv t n m Pint Manag of S g ingh nin a, Pi p o or o s n t any tim a l g y t f a r o S f 2.50hotdog oft s d th of t * u o n n i r ho am 0m l or t dr o st 6 ht to canc r in n fi l ig y r th vs th 1 k for r for d ir B y arl E r E ff O d rs Vali nagmnt For d ch irct lsa Ma.00 dow 16 fc.c nload. Ent om/ cfc r URL: tdog o h r o xpr a, Pi SS Singh int of 2.50 *Exc luds P nly r nrgy drinks

17 MATCHDAY PROGRAMME Packd with xclusiv intrviws, picturs and all th information you nd for a matchday hr at Stamford Bridg, th matchday programm is th prfct souvnir for any supportr. Programms can b purchasd from many vndors around th stadium, th Mgastors and is pricd at 3. MATCHDAY BETTING Matchday btting W hav many btting kiosks situatd around th stadium for fans to plac bts. Supportrs can collct thir winnings onlin by visiting th following wbsit btvictor.com/offrs/chlsa/claim And ntring thir dtails along with th uniqu coupon no. Thr ar four othr options for collcting winnings onc th match is ovr: Onlin at btvictor.com/offrs/chlsa/claim In cash by prsnting thir coupon at a futur gam Via BACS transfr through BD Stadia (claimmybt.co.uk/paymnt) Via post by snding thir coupon to th Lat Pay Dpt in Lds (addrss on slip) LOST PROPERTY Lost Proprty Any proprty found within th stadium aftr th match will b mad availabl on th nxt working day. Plas contact us on or by mail nquiris@chlsafc.com 17

18 FEEDBACK Providing xcllnt customr srvic is important to all our staff and is xactly what you should xpct to rciv. Onc you hav visitd us plas lt us know your fdback ithr by mailing or by snding a lttr by post to: Customr Srvics Chlsa Football Club Stamford Bridg Fulham Road London SW6 1HS CONTACT US Chlsa Football Club Stamford Bridg Fulham Road London SW6 1HS Gnral Enquirs: Intrnational numbr: nquiris@chlsafc.com 18

19 STAMFORD BRIDGE HISTORY Stamford Bridg s capacity now stands at 41,645, having bn compltly transformd from its arly days as an athltics stadium, prior to our foundation in Built in a hug oval shap, th stadium has undrgon considrabl rconstruction in th last 20 yars, with only th old Shd wall rmaining from th original structur. It can b sn outsid th Mgastor and tickt offic. In th 1990s, th Shd End and North Stand wr both rnovatd and turnd into all-satr aras alongsid th hug East Stand, which opnd in 1974, whil th modrn Wst Stand was compltd in

20 MAP BRITANNIA GATE FULHAM BROADWAY TUBE STATION chlsa football club sit map FULHAM ROAD Ptr Osgood Statu RECEPTION BOVRIL GATE MEGASTORE RECEPTION RECEPTION FULHAM ROAD MAIN RECEPTION TICKET OFFICE THE TEA BAR ATM STAMFORD GATE FRANKIES SPORTS BAR & DINER THE COPTHORNE HOTELS AT CHELSEA FC FOUNDATION /EDUCATION OFFICES MARCO GRILL Disabld Pick Up/Drop Off MUSEUM & STADIUM TOURS STAMFORD GATE STORE & Disabld Car Parking AWAY VISITORS UNDER THE BRIDGE CHELSEA HEALTH CLUB & SPA DIRECTORS GATE PERRY S PASSAGE EAST STAND RECEPTION PLAYER S COLLECTION WINDOW EAST STAND HOSPITALITY COLLECTIONS For mor information about hospitality at Chlsa plas visit chlsafc.com/hospitality or download th Chlsa FC Hospitality smartphon app for fr from th App Stor or Googl Play stor. 20

21 CHELSEAFC.COM